26 Customer Relationship Management jobs in Egypt

**About Flex Living**:
Flex Living is on a mission to transform the rental sector globally. We believe that renting a home should be as easy as buying an item from Amazon. Giving tenants the option to easily rent anywhere in the world and giving landlords simple, hassle-free property management without excessive management fees. We are building a small and dynamic team of A-Players, who are committed to growth and ready to scale Flex Living to a global powerhouse in its sector. We believe in rewarding ambition and promoting from within.

**About the Role**:
This is an fully-remote entry-level position, for someone wanting to start their career in the PropTech industry. You will undertake various tasks and learn how a high-growth company gets built from the ground up. By working directly with the founders there will be ample development and growth opportunities.
- Communicating with new and existing customers to provide:

- Quotes on available properties
- Check-in and check-out assistance
- Maintenance support
- Complaints handling and resolution

**About you**:

- Must have: English Written and spoken - Fluent or Native
- Another language: Spanish, French, Arabic - Fluent or Native
- Have excellent verbal and written communication skills
- Be hard-working and have a positive attitude
- Have a team mentality
- Have a passion for providing optimal service
- Be willing to solve problems creatively, collaboratively and also independently.

**Salary**: ($600 - $900 depending on experience)

**Salary**: E£22,800.00 - E£34,200.00 per month

Job Title:
Customer Success Specialist - Portuguese
Job Description
The Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.
+ Manage high volume of customer contacts and communications through phone and email each day
+ Use contact search and productivity tools to verify contact information is accurate
+ Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion
+ Develop a level of product knowledge to speak intelligently to customers and address specific objections
+ Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems
+ Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer"
+ Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage
+ Work with teams and management to promote a positive customer experience
Location:
EGY Cairo B224-F15, KM28 Cairo Alexandria Desert Road,
Language Requirements:
Portuguese (Required)
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Job Title:
English - Customer Success Specialist
Job Description
The Senior Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.
+ Manage high volume of customer contacts and communications through phone and email each day
+ Use contact search and productivity tools to verify contact information is accurate
+ Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion
+ Develop a level of product knowledge to speak intelligently to customers and address specific objections
+ Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems
+ Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer"
+ Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage
+ Work with teams and management to promote a positive customer experience
Location:
EGY Cairo Egypt-Smart Village Building B2110
Language Requirements:
English (Required)
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Job Title:
Customer Success Specialist - Italian
Job Description
The Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.
+ Manage high volume of customer contacts and communications through phone and email each day
+ Use contact search and productivity tools to verify contact information is accurate
+ Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion
+ Develop a level of product knowledge to speak intelligently to customers and address specific objections
+ Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems
+ Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer"
+ Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage
+ Work with teams and management to promote a positive customer experience
Location:
EGY Cairo B224-F15, KM28 Cairo Alexandria Desert Road,
Language Requirements:
Italian
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Job Title:
Customer Success Specialist - Spanish
Job Description
The Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.
+ Manage high volume of customer contacts and communications through phone and email each day
+ Use contact search and productivity tools to verify contact information is accurate
+ Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion
+ Develop a level of product knowledge to speak intelligently to customers and address specific objections
+ Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems
+ Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer"
+ Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage
+ Work with teams and management to promote a positive customer experience
Location:
EGY Cairo B224-F15, KM28 Cairo Alexandria Desert Road,
Language Requirements:
Spanish (Required)
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

We are a UAE-based startup, working remotely from all over the world. Our team is diversified and spread across 10+ different countries. We have the ambition to become a leading remote work enabler that simplifies the access to world class talents. We believe that anyone should be able to work anytime, anywhere.

We are Backed by world class regional & international investors; BECO Capital, Wamda Capital, Khawarizmi VC, Wealth Well and Plug & Play.

As part of our growth, we are hiring a Customer Success manager to establish processes and strategies that will guarantee seamless customer/user experience.

**Responsibilities**:
In this role you will;
- Helping clients with onboarding, implementation and in charge of account management.
- Developing relationships with customer stakeholders, serve as their partner in achieving their goals and desired outcomes.
- Partnering with internal teams, including Sales, Product and Engineering, deliver the best customer experience to drive growth and retention.
- Activating and renewing our customer base, acting as the customer's main advocate within RemotePass

**Requirements**:
You have;
- 3+ years experience in CSM
- Customer obsessed and have significant experience building and nurturing customer relationships
- Record of meeting or exceeding customer renewal and retention goals in a high growth setting
- Team player, and enjoy working on a diverse team.
- Experience working with clients and team members from multiple countries and across multiple time zones
- Experience working on a remote team
- Experience working at a high growth start-up or scale up
- FinTech or HRtech experience
- Very comfortable with CRM
- English-speaker and Arabic (would be a great plus!)

**Nice To have**:

- SaaS, HR & FinTech background

**Customer Service/Support**

**Location**
- Giza, Egypt***

Job Title:
Senior Customer Success Specialist (Quality Analyst)

**Job Description**:
The Senior Customer Success Specialist supports an existing customer base with a moderate to high level of complexity to cultivate and build strong customer relationships over the customer lifecycle, while ensuring customer satisfaction and engagement. Responsible for developing an advanced level of product or service knowledge to support moderate to highly complex customer questions and concerns, while successfully addressing unexpected variables. Primarily focused on maintaining positive customer relations rather than actively promoting the sales of products and services. Possesses excellent organization and time management skills, effectively using level of independent judgement to prioritize tasks.
Responsible for effectively collaborating with our Global Service Delivery teams to ensure customers’ expectations are met. Understands and captures the voice of the customer for assigned client. Capacity to address moderate to highly complex issues independently with mínimal supervision. Expected to mentor or guide more junior Customer Success staff, as needed.
Responsible for ensuring high quality customer experiences across our B2B operations Team. This role identifies improvements by thoroughly performing controls and checks, mentoring providing coaching using the different feedback modules, ensuring that our team adheres to our company and customer systems and processes.
Conducting audits, identifying gaps in execution process steps, preparing, and sharing best practice to ensure stability of process performance within the norms and guidelines of the company and customer.
** Essential Functions - Duties and Responsibilities**
- Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value attainment, using independent judgement.
- Develop an advanced level of product knowledge to speak intelligently to customers and successfully address specific objections.
- Successfully capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, “Voice of the Customer”.
- Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage.
- Ensure a high level of professionalism during all interactions with customers and prospects.
- Collaborate with cross functional teams and management to drive a superior customer experience.
- Ability to provide consultative support.
- May potentially attend vendor and/or external events, as needed.
- Provide mentoring and guidance to more junior Customer Success staff.
- Audit operational workflows like order processing and tickets.
- Evaluate key metrics like cycle times, drop-offs and first response times.
- Compile and track QA performance at Team and Individual level.
- Document quality assurance activities with internal reporting and audits.
- Ensure consistent costumer quality is provided externally and internally.
- Support Training activities - preparation/execution of on-the-job training.
- Identify non-compliant processes and recommend enhancements.
- Maintain internal knowledge base of past issues and resolutions collaborating with Training Teams.
- Simulate customer journeys to identify friction points or usability issues.
- Other duties, as assigned and necessary.

**Required Qualifications**
- Fluent English, second language is beneficial.
- 2-3 years’ experience in QA.
- 4-5 years’ experience in customer service or operations role.
- Deep knowledge of quality assurance terminology, methods, and tools.
- Proficiency in Microsoft tools, Excel, Word, Power Point and Outlook and business systems as necessary.
- Proficiency with CRM, support desk and understanding ERP systems.
- Strong analytical and problem-solving aptitude.
- Strong organizational skills and ability to multi-task, work efficiently involving multiple cross functional groups.
- Passionate and motivated self-starter who excels in a dynamic, fast-paced environment requiring only limited supervision.
- Excellent logic and troubleshooting skills.
- Ability to learn complex business operations and work under pressure.
- High attention to detail and commitment to quality.
- Detail-oriented and proficient interpersonal, written, and verbal communication skills.
- Passionate and motivated self-starter who excels in a dynamic, fast-paced environment requiring only limited supervision.

**Location**:
EGY Cairo Egypt-Smart Village Building B2110

Language Requirements:
English

Time Type:
Full time
** If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the **Job Applicant Privacy Notice for California Residents

Job Title:
B2B English- Associate Customer Success
Job Description
The Associate Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.
+ Manage high volume of customer contacts and communications through phone and email each day
+ Use contact search and productivity tools to verify contact information is accurate
+ Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion
+ Develop a level of product knowledge to speak intelligently to customers and address specific objections
+ Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems
+ Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer"
+ Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage
+ Work with teams and management to promote a positive customer experience
Location:
EGY Cairo - Building F16
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Job Title:
B2B French-Associate Customer Success
Job Description
The Associate Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.
+ Manage high volume of customer contacts and communications through phone and email each day
+ Use contact search and productivity tools to verify contact information is accurate
+ Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion
+ Develop a level of product knowledge to speak intelligently to customers and address specific objections
+ Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems
+ Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer"
+ Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage
+ Work with teams and management to promote a positive customer experience
Location:
EGY Cairo - Building F16
Language Requirements:
French (Required)
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (