772 Customer Relationship jobs in Egypt

Identify existing and potential customer needs and provide them with the basic information on all Bank's products & services.

Achieve assigned targets through promoting, selling and cross selling the bank's products and services to existing and prospective customers to achieve the preset sales budget.

Handle all the customers 'regardless of their segment requests/inquiries related to their accounts, products and services in a professional manner and ensure resolving them efficiently within the set TAT

Carries and handles efficiently custody items, keys as per custodian matrix and relevant policies and procedures.

Ensures that all customers' profiles are updated through applying the KYC principle (Know Your Customers)

Analyze portfolio performance statistics to better understand customer behavior and plan for future activities in addition to providing insights and recommendations for the Retail Products Team

Review daily inflows / outflows of the assigned portfolio to retain clients and avoid losing funds.

Introduce and promote alternative service channels to customers through explaining the relevant features of the online service and encourage them to use it to improve their journey perception about other banking services

Job Title: Customer Relationship Management (CRM) Executive – Remotely

Objective:

Support customer retention and growth by effectively managing and optimizing the CRM platform, driving data-based decisions, and coordinating customer-centric campaigns.

Key Responsibilities:

• Manage and optimize the CRM system to ensure accurate, up-to-date client data.
• Segment customers and build targeted communication workflows.
• Monitor and analyze customer behavior to identify retention and upsell opportunities.
• Coordinate with sales, marketing, and customer support teams to deliver a seamless and personalized customer journey.
• Execute and track CRM campaigns (emails, SMS, push notifications, etc.)
• Prepare regular reports on KPIs such as engagement, churn rate, and conversion.
• Provide insights and recommendations based on data analysis to support business decisions.

Requirements:

• Proven experience in a CRM role using tools such as Zoho CRM.
• Strong analytical skills and a data-driven mindset.
• Solid understanding of customer lifecycle management and customer segmentation.
• Familiarity with CRM automation and email marketing tools.
• Excellent communication, coordination, and problem-solving skills.
• High attention to detail and ability to work collaboratively with cross-functional teams.
• Self-motivated and able to work independently in a remote environment.
• Comfortable using online collaboration tools (e.g., Zoom, Asana).

Opportunities:

This role offers the opportunity to join a dynamic team and work in an environment that fosters professional development and personal growth.

Salary offered: 300 USD/ month + Bonus

How to Apply:

Please send your CV along with a cover letter highlighting your suitability for the role to

Company Description

Al Shal Automotive, founded in 1978 by Yousef Al Shal in Tanta, now operates from both Tanta and Cairo. The company is an authorized 3S business for Chevrolet and MG, as well as Eurorepar and Peugeot. Al Shal Automotive is known for its reliable automotive services and dedicated customer care.

Role Description

This is a full-time, on-site role for a Customer Relationship Management (CRM) Specialist located in Cairo. The CRM Specialist will be responsible for managing customer relationships, analyzing customer data, and working closely with the sales and project management teams. Daily tasks will include improving customer retention, addressing customer inquiries and issues, and implementing CRM strategies to drive sales growth.

Qualifications

• Proficiency in Customer Relationship Management (CRM) and Sales skills
• Strong Analytical Skills for data interpretation and decision-making
• Excellent Communication skills for dealing with customers and sales teams
• Project Management skills for coordinating CRM-related projects
• Ability to work independently and thrive in an on-site environment
• Bachelor's degree in a suitable field,
• Knowledge in the automotive industry is preferred

The CRM role is responsible for managing customer relationships through effective use of CRM systems and tools. This position ensures accurate data collection, smooth system operations, and strategic use of customer insights to enhance engagement, improve customer experience, and know about Backend & websites dashboard.

Responsibilities:

• Manage day-to-day operations of the CRM system and ensure data accuracy.
• Support customer segmentation, targeting, and personalization for campaigns.
• Execute and monitor email/SMS/push campaigns through the CRM platform.
• Track and analyze customer engagement metrics, providing actionable insights.
• Cooperate with marketing and sales teams to align CRM campaigns with business goals.
• Assist in developing loyalty and retention programs.

Qualifications:

• Bachelor's degree in
  Computer Science,

or a related field.
- 1–2 years of experience in CRM, customer engagement, digital marketing, or database management.
- Previous experience with CRM systems (e.g., Salesforce, HubSpot, Zoho) is required.
- Experience in campaign management and customer lifecycle is a plus.

Technical Skills:

• Strong knowledge of CRM tools, email marketing platforms, and customer data segmentation.
• Basic understanding of HTML/CSS for email templates is a plus.
• Proficiency in Microsoft Excel/Google Sheets for reporting and analysis.
• Familiarity with marketing automation and analytics tools (Google Analytics, etc.).

Company Description

Power Lube is an authorized distributor of ExxonMobil products in Egypt with over 34 years of experience in engine and industrial lubricants. We provide a full range of high-performance Mobil lubricants, and offer a range of lubricant-related services including oil monitoring, storage solutions, surveys and training. Our dedicated team of sales and technical support people offers solutions and ideas to solve many lubrication problems.

Job Summary:

We are seeking a highly organized and data-driven CRM Manager to lead our customer relationship management initiatives. You will be responsible for developing and executing strategies that enhance customer retention, loyalty, and lifetime value through personalized and automated communication across various channels (email, SMS, push, etc.). The ideal candidate has strong analytical skills, a deep understanding of CRM tools and segmentation, and a passion for delivering exceptional customer experiences.

Key Responsibilities:

• Develop and implement CRM strategies to increase customer engagement, retention, and reactivation.

• Manage CRM platforms (e.g., Salesforce, HubSpot, Klaviyo) to execute segmented and personalized campaigns.

• Analyze customer data and behavior to identify trends and opportunities for growth.

• Collaborate with Marketing, Sales, and Product teams to align CRM initiatives with overall business goals.

• Create, manage, and optimize automated customer journeys and lifecycle campaigns.

• Monitor and report on CRM KPIs including open rates, CTR, retention, churn, and customer lifetime value.

• Ensure data hygiene and compliance with privacy regulations (e.g., GDPR, CCPA).

• Test, learn, and iterate campaigns using A/B testing and other performance analysis techniques.

Qualifications:

• Bachelor's degree in Marketing, Business, or a related field.

• 3+ years of experience in CRM, email marketing, or customer lifecycle management.

• Proficient with CRM and marketing automation platforms (e.g., Salesforce, HubSpot, Marketo, Klaviyo).

• Strong analytical skills and experience with tools like Excel, Google Analytics, or BI dashboards.

• Excellent communication and project management skills.

• Knowledge of customer segmentation, personalization, and retention strategies.

Job Benefits:

• Net Salary

• Mobile allowance

• Medical and Social insurance

Job Location:

Plot NO.4 , Block 231 area B - C , Obour City.

Working Hours:

• 9:00am – 5:00pm

Interested candidates, kindly send your updated CV to

and mention the job title in the subject line of your email

• For more information please contact us

Description

• Must act as a technical expert for all CRM projects, including migrations, customizations, and implementations
• Must be prepared to handle projects of varying complexity levels, from intricate customizations to backend/UI development
• Should maintain regular communication with enterprise architecture, suppliers, business intelligence, and application development teams
• Experience in Dynamics CRM Development.
• Experience in building custom screens, Dynamic CRM forms along with views.
• Experience in reports and workflows around the client requirements for an interface.
• Must ensure a clear understanding of requirements before initiating work

Requirements

• Bachelor's degree in Computer Science or a related field
• Proven experience at least 3 years in developing and maintaining CRM systems
• Familiarity with CRM software platforms such as Salesforce, Microsoft Dynamics and Creatio
• Strong programming skills in languages such as .Net, JavaScript, C# , SQL Server
• Ability to work collaboratively with cross-functional teams and stakeholders
• Good communication skills

Good To Have are big plus: -

* OutSystems

* DotNet Core 8 & Framework

* C#

* SQL Server

* ORM ( EFCore - Dapper )

* JWT

* Design Pattern

* Software Architecture like ( Microservices )

* JWT

* Logging

* ApiGateways

* Caching ( Memory - Distributed )

* Message Queue

* Background Jobs

* Familiarity with containerization and orchestration technologies like Docker and Kubernetes.

Company Description

Pharmacon is a Germany-Egyptian pharmaceutical company dedicated to promoting high-quality products in the Egyptian market. Founded in 2004, Pharmacon aims to improve the health of Egyptian patients by providing alternative medical solutions and addressing gaps in the pharma market. We offer a unique portfolio of high-standard European sources across various therapeutic areas, focusing on safety, efficacy, and competitive pricing. Our mission is to enhance the quality of life through affordable pharmaceutical solutions and to develop high-caliber employees who share our values. Our vision is to expand our presence and become a top player in the Egyptian pharmaceutical market.

Role Description

This is a full-time on-site role for a Customer Relationship Management Manager located in Cairo, Egypt. The CRM Manager will be responsible for managing and analyzing customer interactions, developing CRM strategies, overseeing project management, and ensuring customer satisfaction. The role involves working closely with sales and marketing teams to identify market segments and improve sales processes. Daily tasks include data analysis, communication with clients, and implementation of CRM software solutions.

Qualifications

• Possess Analytical Skills and Market Segmentation abilities
• Strong Communication and Sales skills
• Experience in Project Management
• Excellent problem-solving and organizational skills
• Ability to work collaboratively with cross-functional teams
• Relevant experience in the pharmaceutical industry is a plus
• Bachelor's degree in Business Administration, Marketing, or a related field

Company Description

Hometown Developments was established by Eng. Dia El Din Faraj Khalil, who has successfully completed over 15 major projects in New Cairo. With significant investments in the spinning and weaving sector, the company contributes to the Egyptian labor market with over 5000 employees. Hometown Developments is committed to advancing the Egyptian economic sector and fulfilling its national duty, especially following recent economic challenges.

Key Responsibilities: -

1. Client Communication:

2. Serve as the first point of contact for client inquiries via phone, email, WhatsApp, and in-person visits.

3. Provide accurate information regarding properties, contracts, resale processes, and company services.

4. Database Management:

5. Update and maintain customer records in CRM systems or internal databases.

6. Ensure accuracy of client information for sales, resale, and after-sales support.

7. Resale & Sales Support:

8. Coordinate resale requests, follow up on resale contracts, and ensure proper documentation & call the clients to provide them with new launched and collect referrals.

9. Issue Resolution:

10. Handle client complaints, concerns and requests professionally and efficiently.

11. Coordinate with internal departments (sales, legal, collection, Ops & finance) to resolve issues in a timely manner and stick to the SLA.

12. Follow-up and Feedback:

13. Conduct follow-up calls with clients to ensure satisfaction and collect feedback via the HT survey link.

14. Help improve service quality based on client input.

15. Reporting & Documentation:

16. Document service requests, complaints, and resolutions for internal tracking and scan and save them at the client`s file.

17. Collaboration:

18. Work closely with sales, operations, and property management teams to ensure seamless client service.

19. Support marketing events, handover processes, and client meetings when needed.

20. Job Requirements:

21. Experience:
22. Minimum of a year experience in a client relations role in the real estate sector.
23. Skills:
24. Strong interpersonal and negotiation skills.
25. Proficient in CRM systems and Microsoft Office (Word, Excel, Outlook).
26. Ability to multitask, stay organized and work under pressure.
27. Problem-solving mindset and attention to detail.
28. Knowledge of real estate processes (resale, handover, registration)
29. Professional appearance and customer-oriented attitude and Flexibility to work evenings or weekends if needed.

Company Description

FOUAD PHARMACY delivers innovative, community-based solutions to make health care simpler, more affordable & more accessible.

Role Description

This is a full-time on-site role for a Customer Relationship Management Manager at FOUAD PHARMACY located in Giza. The role involves managing customer relationships, analyzing market segmentation, coordinating sales strategies, and overseeing project management activities on a day-to-day basis.

Qualifications

• Analytical Skills and Project Management skills
• Effective Communication and Sales skills
• Experience in Market Segmentation
• Ability to prioritize and manage multiple projects
• Excellent organizational and interpersonal skills
• Bachelor's degree in Business Administration or related field
• Previous experience in a customer relationship management role is a plus