90 Customer Relationship jobs in Egypt

NOK Human Capital is hiring immediately Customer Service agents.
- Locations: Maadi, 5th Settlement(Tagamo3), Smart Village, Mohandseen.
- Egyptians and foreigners are welcome to apply.
- Salary range: Up to 7,500 EGP Gross Salary + Bonus.
- Transportation is provided at pick-up points.
- Social& medical insurance
- Graduates and gap years.

**Salary**: E£5,000.00 - E£7,500.00 per month

**Education**:

- Bachelor's (preferred)

**Language**:

- English (preferred)

Salary is 6600 BASIC
- KPIS in dollars : 220$
- Training ( 14 Business days ) : Paid 3360
- Social and medical insurances.

with the below description, conditions and requirements:
Description:

- Providing technical support and helping with billing queries for the customers in the United States of America.

Conditions
- Work is from office which is located in Cairo, Smart village ( 6 of October ) And Alex, Burj Alarab
- 5 working days - 2 days OFF
- Rotational shifts (morning, afternoon and overnight)
- 9 working hours including a 1-hour break
- Transportation is provided.

**Requirements**:

- Fluency in English

**Job Types**: Full-time, Permanent

**Salary**: Up to E£13,000.00 per month

**Language**:

- English (preferred)

**JOB TITLE** : CUSTOMER SERVICE CONSULTANT
**REPORTING TO** : CUSTOMER SERVICE MANAGER
**PURPOSE OF POSITION**
The Customer Service Assistant is tasked with to drive all the back-office activities necessary to receive, to process and confirm customers' orders timely, for any customers within the MEA region for any customer or distributor buying Solution driven products offered for the Retails and Fuelling Solutions Industry. The role has the objective to maximize the efficiency in order intake, end to end order management and revenue for the given period and to match customers' delivery time expectation and to improve or enhance our customer's experience. He/She is also responsible to manage all outbound customs and trade issues and maintain all relevant customers' data.
**KEY RESPONSIBILITIES**
- Full understanding of international trade requirements especially within the Middle East and Africa region
- Assessing and processing orders with factories and customers
- Evaluation of orders and get necessary approval like pricing, discount, shipping information, etc. before processing orders
- Logging of all orders and tracking details of shipments in Sales Force
- Co-ordinating with factories on production lead times and ensure order readiness
- Attend calls with all factories to understand production issues and discuss ways to improve delivery times
- Ensuring an appropriate order flow with the compliance to organizational policies
- Co-ordinating with the finance department to resolve invoice and pricing issues
- Monitoring and evaluation of all orders and sales processes as well as provide weekly reports to all customers
- Management of the communication with the sales department and customers
- Working with factory and customers for inspection processes to ensure smooth shipment
- Check the accuracy of the shipping documents and work pro-actively to avoid any issues during custom clearance
- File all documents on respective order folders and share the same with customers, sales, AR team when necessary
- Work with factory / customer on Letter of Credits and provide necessary inputs
- Co-ordinating with forwarders and customers on shipments deliveries
- Logging, monitoring and evaluation of all order issues
- Assistance to Sales teams in obtaining required proforma documents and related information as required
**DELEGATION OF AUTHORITY**
- As per Board-approved DOA and as necessary for functions outside the DOA.
- As delegated by the Managing Director, when necessary.
**POSITION RELATIONSHIPS**
_Internal_
- Head of Departments
- Key Accounts Managers
- Regional Sales Managers
- Finance team
_External_
- Factories
- Suppliers
- Customers
- Freight agents
**MEASURES OF PERFORMANCE**
Leading: Customer Retention, Customer Satisfaction
Lagging: Revenue growth, On time response and delivery
**PERSONAL QUALIFICATIONS & EXPERIENCE**
Required Preferred
**Education/Achievements**
Required
Degree in relevant field
Preferred
Equivalent Experience
**Experience/Knowledge**
_Required_
- 5-year customer service experience
- Experience in Order Management
- Experience in Logistics and Supply Chain
- Experience in International Trade
- Knowledge of import/export carriers and customs matters.
_Preferred_
- Customer service experience in a similar industry
- Order Management experience in a s similar industry
- Further studies to include Logistics and supply chain.
- Further knowledge to include International Trade
- Experience on Sales Force an advantage
**Specific Skills**
_Required_
- Strong Excel dashboard and visual presentation skills
- Significant attention to detail
- Problem solving and decision-making skills.
- Strong interpersonal and communication skills (Verbal & Written)
- Strong teamwork attitude
- Fuel Retail industry knowledge and experience
- Extensive knowledge of internal MRP processes and infrastructure
_Preferred_
- Strong Excel dashboard and visual presentation skills
- Significant attention to detail
- Problem solving and decision-making skills.
- Strong interpersonal and communication skills (Verbal & Written)
- Strong teamwork attitude
- Fuel Retail industry knowledge and experience
- Extensive knowledge of internal MRP processes and infrastructure
**Language Proficiency**
_Required_
- English - Full Professional Proficiency
- French - Full Professional Proficiency
- Arabic - Full Professional Proficiency
_Preferred_
- English - Full Professional Proficiency
- French - Full Professional Proficiency
- Arabic - Full Professional Proficiency
**ROLE SPECIFIC COMPETENCIES & BEHAVIOURS**
Customer Obsessed
- Solicits voice of the customer and drives actions to improve customer experience
- Holds others accountable for meeting customer needs
- Addresses gaps in the team's ability to meet emerging customer needs
- Continuously improves processes to be more aligned with the customers
Inspiring
- Thinks beyond the day-to-day, taking a long-term, big-picture view of the business.
- Clarifies the organization's vision and strategy to the team, and ensures that efforts are prioritized to support them
- Leads the team to pursue possibilities that will create sustainable value
Build Extraordinary Teams
- Nurtures and develops promising ideas through prototyping and experimentation
- Challenges others to develop breakthrough solutions
- Ensures that varied perspectives are included in the process of innovation
- Encourages others to address challenges in new and better ways
Courageous
- Builds energy and optimism in others in support of Our Shared Purpose
- Communicates the vision of the organization in a way that others can relate to and buy into
- Helps others envision a greater sense of what is possible for the organization's future
- Ensures that others understand how their efforts and contributions make a positive difference
Deliver results
- Builds a cohesive team that drives the goals and success of the organization.
- Communicates clear goals and roles to team members
- Builds a team that has the right mix of skills and leverages the strengths of individual members
- Celebrates team accomplishments
Adaptable
- Coaches people on how to take a stand in the face of adversity when they believe in something
- Confronts tough organizational issues and disagreements
- Delivers difficult messages directly
- Demonstrates the courage to say "no" when necessary
Innovative for Impact
- Sets high expectations and leads others to achieve results through VBS
- Leads others to persist despite setbacks or obstacles Creates a sense of urgency in the team
- to deliver on time, high quality results with an unwavering commitment to our values and
- standards of conduct
- Drives a track record of continuous improvement and sustainability
Strategic
- Leads experimentation to find the best solution
- Shares lessons learned from both successes and failures
- Creates opportunities for self and others to try new things
- Applies the lessons from different experiences to new situations
Lead with VBS
- Establish VBS credibility through demonstrating the ability to leading Kaizen events
- Coaches leaders on how to use VBS to address business challenges and opportunities,
- including selecting the appropriate tool and how to apply to generate results
- Builds VBS expertise of the team, establishing and growing capable VBSL support and
- VBS Champion resources that can support the team
- Willing to seek out subject matter experts in VBS in order to build capability within the organization
**WHO IS GILBARCO VEEDER-ROOT**
Gilbarco Veeder-Root, a Vontier company, is the worldwide technology leader for retail and commercial fueling operations, offering the broadest range of integrated solutions from the forecourt to the convenience store and head office. For over 150 years, Gilbarco has earned the trust of its customers by providing long-term partnership, uncompromising support, and proven reliability. Major product lines include fuel dispensers, tank gauges and fleet management systems.
**WHO IS VONTIER**
Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves - delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company's website at .
**At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.**
Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.
Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.
**Together, let's enable the way the world moves!**
The company in which you have expressed employment interest is a subsidiary or affiliate of Vontier Corporation. The subsidiary or affiliate is referred to as a Vontier Company. Vontier Corporation and all Vontier Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law. The "EEO is the Law" poster is available at: Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1- or e-mail to request accommodation.

Description
**Customer Service Associate**
Our mission at Amazon is to be Earth's most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that's why you'll find we approach things differently here. You won't be asked to read from a script or learn dialogue by heart. Instead, we'll provide you with the training you need to problem solve for our customers. You'll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.
**What will you do as a Customer Service Associate?**
As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You'll be the first point of contact for our Arabic and/or English speaking customers by answering their requests through phone, chat and/or email - this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.
**What are your hours?**
This role requires working variable hours to match when customers need us most. You will work 9-hour shift including day, late and overnight shifts and your work week is minimum 40 hours. In order to match our customer demand, we schedule based on a variety of different shift patterns within our operating hours from Monday to Sunday. You may be required to work national holidays. You will learn more about your exact schedule closer to your start date.
Basic Qualifications
**What qualifications do we need from you?**
- Minimum age: 18 years old
- Have the right to work in Egypt
- Minimum qualification of a high school degree - Passed
- Strong communication skills in (English & Arabic) (both written and oral fluency)
- Experience working with a computer
- The availability to work varying shifts from Monday to Sunday within our operating hours
- Willingness and ability to work in rotating shifts (i.e. early, late, weekend, and overtime as required)
**What strengths will you bring?**
- Hard-working, articulate, and detail-oriented
- Friendly and customer-focused in every situation
- Ability to learn quickly and embrace change
- Comfortable multi-tasking in a high-energy environment.
**What benefits will you receive?**
One of the great things about joining Amazon's Customer Service team is that you don't need past experience in customer service. You'll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including:
+ Social Insurance
+ Medical Insurance
+ Transportation: we will continue to provide 1-way night transportation from 7:00 pm to 7:00 am with gathering points for males and door to door transportation for females. Additionally, we will provide shuttle buses throughout the day starting 7:00 am to the below drop off points every 30 min:
+ Gas station beside bloom bank
+ Downtown Street
**If this role sounds like it's for you, then click on the link below to start the application process** !
You'll need to allow 1.5 hours to complete the full application, including assessments which will evaluate your suitability for the role. We recommend using a laptop/desktop computer in order to get the best experience. You will have the option to save your application between each stage of the application process and return to it if necessary, but we strongly advise you to complete the process in one sitting where possible.
If successful, we will contact you about next steps!
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.

We are looking for fluent English speakers to work as customer service representatives for multinational company
- English Level B2-C1
- Salary: 5K - 7.5K
- Social And Medical Insurance
- Rotational Shifts
- Cairo and Giza Residents only

**Job Types**: Full-time, Contract

**Salary**: E£5,000.00 - E£7,500.00 per month

**We’re hiring Excellent to Fluent English Speakers (B1+ ,B2, C1)English Levels for the below**:
**Who Can Apply?**

** Excellent UP To Fluent English Speakers.**

** MUST be Flexible to Work from Mohandseen or 5th Settlement based on the Final Interview result**

** MUST be Flexible With the Rotational shifts 24/7 Shifts, Overnight Shifts-Last shift for Girls ends at 2 AM**

** Highly committed person**

** Excellent Communication Skills**

** For Males : Clear Military Status which means (Completed, Postponed or Exempted)**

**#WORK_Conditions**:
**Rotational 2 days off (Rotational)**

**Rotational 5 Working Days (8 Working Hours + 1 hour Break )**

**Benefits**:
**-From 4000 to 7000 net salary (basic & bonus) Based on the English Level**

**-Overnight Allowance UP To 1000EGP**

**-Profit Share (2 Months Salary)**

**-Social and Medical Insurances**

**-Transportation Provided to Meeting Points (Cairo & Giza)**

**-Paid Training**

**-Transportation Provided**

**Locations : 5th Settlement, Mohandseen**

**Salary**: Up to E£7,000.00 per month

Ability to commute/relocate:

- New Cairo: Reliably commute or planning to relocate before starting work (preferred)

Customer Service Tasks:

- Create Sales orders (order placing)
- Contact customers & know their forecast every quarter.
- Helping Sales Mangers in issuing a new order according to quantities required by customers.
- Follow customer's needs and deliver material on time.
- Revising stock position every week to check inventory
- Send local sales report every month to all Sales Mangers
- Send open orders report every month to all Sales Mangers
- Prepare price list every month according to price received from Sales Managers
- Issuing invoice within 48 hours from delivering material to customer
- Prepare reports for credit limit-Payment terms and overdue payment of customers
- Submitting invoices by courier to customers
- Fulfill all customer's requirement regarding delivery & documents
- A coordinator for physical count of our stores in Egypt twice/year
- Follow up receivable with some customers if required by our finance Dept.
- Send report of route cause analysis for any differences in physical count checklist

**Job Requirements**:
Logistic Tasks:
Receiving original shipping documents and submitting them to the importer to proceed with releasing of goods
Follow up with custom's clearance agent the entry of goods in our stores.
Coordinate with storekeeper to prepare the store in a condition to receive entry of goods
Receiving from storekeeper monthly the slow-moving items
- damage products and products that will be soon expired
Receiving stock position from storekeeper every week
Getting offers from different forwarding agents for warehousing
- domestic transportation and Courier Co.
Participate in distribution safety training and send reports every quarter
Follow up with distribution Safety Manger my action plan for improving the stores in Egypt
Relay distribution safety tips to the storekeeper and the drivers
Hanging written instructions to be followed in the store
Hand sales order to the storekeeper and follow up deliveries to customer.
Send all required documents by mail to customers before delivering material to them
Received from Storekeeper delivery note signed by customer to proceed with issuing the invoice
Trying to develop logistic matters to reduce cost - effort & time
Have delegation of Authority up till L.E 7500 for stores inventory items, etc., for non-capital or cost items such as operations materials & services, professional services, consultants, temporary labor, environmental services, Marketing Communications, Logistics (transportation and warehousing),
- Education: Bachelor Degree or equivalent in Export Business or International Trade
- Experience: Minimum 2 years experience in Customer Service, preferably within a manufacturing environment
- Language: Fluent in English (written and spoken)
- Computer skills: Knowledge of ERP system and Microsoft office pack
- Additional skills: Good knowledge of International Trade regulations & logistic Supply Chain- Reactivity, rigor, good human relations skills, Flexibility, Team spirit, proactivity, stress resistant.
- Customer oriented - Abilities to proactively address customer issues & identify areas for improvements.
- Strong & mature Teamwork skills & a desire to work within a Team environment

Tasks

#TeleperformanceEgypt is hiring #TechnicalSupport specialist

**Details**:

- English Level: B2 ( fluent )
- Graduation Status: Graduates
- Salary: Up to 7K Net
- Shifts: Rotational for males & females maximum 2 AM
- Location: New Cairo
- Medical insurance 150,000 EGP per year
- Social insurance
- VPN line ( Minutes & Internet)
- Annual Bonus up to 12K

**Requirements**:

- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work

Approving/rejecting all requests to authorize treatment before any surgery or procedure.

Respond to members’ correspondence either by phone or by writing following appropriate investigation, in line with Bupa Global policy and style.

Respond to members’ visits by evaluating their situation and requests and accordingly provide them with the necessary advice/ action.

Reissuing and tracking members’ documents

Making manual collections from customers’ credit cards

Deal with billing inquiries.

Raising manual credit notes and invoices when needed

Issuing membership letters for customers to confirm cover

Issuing payment receipts for members and group payments when requested.

Deal with providers that may have any queries related to their dealings with Bupa Global or on behalf of their clients.

Take responsibility for ensuring that the system records reflect up to date communications with internal and external customers so that enquiries can be dealt with quickly and efficiently.

Ensuring members’ contact details are up to date on the system.

Provide support to other Bupa Global Departments to overcome cultural and language barriers.

Coordinate with Service Partners to set medical treatment appointments for members seeking treatment internationally.

Handling members complaints and accordingly investigate situation and coordinate with other departments in order to solve the complaint in a timely manner and retain the customers.

Use agreed levels of authority and previous experience to make effective business decisions.

Take ownership of the enquiries and liaise between departments to provide a ‘seamless service’ to members.

Support new team members throughout their learning curves.

Ensure that the team objectives are met through out the year

Time Type:
Full time