682 Customer Relations jobs in Egypt

Company Description

Moca Spaces is Egypt's leading on-demand coworking space and app, transforming the way you work. Whether working solo or in a team, Moca offers flexible workspaces and tailored plans to match your productivity needs. Users benefit from instant bookings, efficient workspaces, and seamless access to professional environments suitable for every work style.

Role Description

This is a full-time role for a Customer Relations Specialist, located on-site in October City, Egypt. The Customer Relations Specialist will handle day-to-day tasks including managing customer interactions, ensuring customer satisfaction, and providing support and service. Responsibilities will include tracking and responding to customer inquiries, maintaining customer retention strategies, and effectively communicating with customers to address their needs and concerns.

Qualifications

• 2+ years of experience
• Skills in Customer Support, Customer Service, and Communication
• Experience in Customer Retention and Customer Satisfaction
• Excellent interpersonal and verbal communication skills
• Ability to work effectively on-site in a team-oriented environment
• Proficiency in using CRM software and other customer support tools
• Bachelor's degree in Business, Communications, or a related field is preferred
• Previous experience in a coworking space or flexible workspace environment is a plus

(1) Company Description

TAYCOON-UK

is a premier consultancy firm offering comprehensive consultancy services globally. We specialize in developing customized strategies tailored to the specific needs of each client. Our team of highly skilled professionals brings diverse expertise to each project, working collaboratively to deliver meaningful outcomes. We serve various industries including Retail, Finance, Technology, Supply Chain, and Education with flexible, scalable, and resilient solutions. We prioritize building strong client relationships and fostering growth and success for our clients in today's fast-paced business environment.

(2)Role Description

Our Client is a Real estate & Construction Company which has a several Projects in New Cairo & Delta , with potential Business Growth domestically & Regionally through strategic partnership with regional & global key players.

This is a full-time, on-site role located in Cairo for a Customer Relationship Management (CRM) Manager. The CRM Manager will oversee the development and implementation of CRM strategies, analyze customer data, and manage relationships with new and existing clients. Daily tasks include market segmentation, sales strategy development, project management, and collaborating with various departments to enhance customer satisfaction and loyalty.

(3) Qualifications

• Bachelor's degree in Business, Marketing, or a related field
• Experience >7-10 year in the Real-estate Development & Construction or related industry is a plus
• Proven experience in a similar role at least 3-5 years
• Strong Analytical Skills and Project Management abilities
• Effective Communication and Sales skills
• Experience in Market Segmentation
• Ability to work well independently and collaboratively

(4) Main Responsibilities

• Client Reception and Awareness Stage & Customer Due Diligence Regarding Contract Content and Conditions
• Handling Purchase Contracts and Signing
• Payment Procedures and Checks ,Monitoring Deadlines and Penalties
• Problem Resolution and Escalation Lines: Effectively handle client complaints, escalate cases to relevant departments as needed, ensuring quick and effective resolution
• Contract Cancellation and Nullification Cases
• Procedures for Issuing Brokerage Commissions
• Regular Communication with Clients

(5) Key Performance Indicators (KPIs):

• Customer Satisfaction Score (CSAT): ≥ 85%
• Adherence to Payment Deadlines: ≥ 95%
• First Contact Resolution Rate: ≥ 90%
• Contract Cancellation or Nullification Rate: Less than a specified percentage (e.g., 2%)
• Compliance with Contract Policies and Legal Procedures: 100%
• Customer Response Rate: Within 24 hours
• Client Understanding and Agreement with Contract Terms: ≥ 95%

(6) Application Process:

Interested candidates are invited to submit their CV and cover letter to (-), Only matched applicant(s) will be connected for next step in application Process.

Deadline for application is 07th Oct.2025 ,

Waiting to welcome the selected colleague on board soon

We look forward to hearing from you

TAYCOON Egypt TEAM

Build and maintain strong, long-term relationships with retail and corporate clients.

Provide excellent customer service by handling inquiries, resolving complaints, and ensuring client satisfaction.

Cross-sell and promote banking products and services to meet customer needs and achieve business targets.

Assist clients with account openings, transactions, and financial solutions in compliance with bank policies.

Maintain accurate records of customer interactions and update the database regularly.

Collaborate with internal teams to ensure smooth banking operations and customer support.

Achieve individual and team sales targets while adhering to regulatory and compliance standards.

Job Purpose:

In this role, you will act as the main point of contact for client communications, address inquiries and concerns, and coordinate with internal departments to deliver seamless service and support.

Job Responsibilities:

• Build and maintain strong, long-term relationships with key clients by understanding their business needs and objectives.
• Act as the primary point of contact for all client inquiries, requests, and complaints, ensuring timely and effective resolution.
• Ensure client satisfaction by delivering high-quality service, support, and customized solutions.
• Provide clients with regular updates regarding project handovers, construction progress, and other relevant developments.
• Handle client financial requests, including preparing and providing financial statements, clearance documents, and payment details.
• Collect delivery and maintenance payments in preparation for unit handover.
• Follow up with the
  Collection
  and
  Legal
  departments regarding warning letters, overdue accounts, and legal escalations.
• Create and send
  bulk SMS messages
  for installment reminders, holiday greetings, and other relevant communications.
• Monitor client satisfaction through feedback and take proactive measures to enhance the overall client experience.
• Coordinate with internal departments to ensure all client-related matters are addressed and resolved efficiently.
• Maintain and regularly update client relations (CR) logs, databases, and related documentation.

Job Requirements:

• Bachelor's degree in Business Administration or a related field.
• Minimum of 2 years of experience in client relations, customer service, or a similar role, experience in
  real estate
  is a plus.
• Excellent communication and interpersonal skills.
• Strong problem-solving and multitasking abilities.
• Maintain a customer-centric approach, ensuring a deep understanding of client needs and a commitment to delivering high-quality service and solutions.
• Ability to move between branches.
• Proficiency in MS Office (Word, Power Point, Excel).

About the Role

We are looking for a proactive, organized, and customer-focused Account Manager to join our growing team. This person will serve as the primary point of contact for our clients, ensuring a smooth, transparent, and professional customer experience from onboarding through post-implementation support.

The Account Manager will build trusted relationships with customers, understand their needs and expectations, and coordinate with internal technical, product, and support teams to resolve issues, track progress, and maintain long-term satisfaction.

This role is critical in helping our company deliver excellent customer service, grow client loyalty, and ensure feedback loops between clients and internal stakeholders.

Key Responsibilities ? Customer Relationship Management

• Act as the focal point of contact for assigned clients from onboarding through the full customer lifecycle.
• Build and maintain strong, long-term client relationships based on trust, responsiveness, and professionalism.
• Understand the client s goals, expectations, and satisfaction drivers; provide guidance, follow-ups, and escalation support as needed.

? Issue Management & Coordination

• Receive, track, and manage client issues, concerns, or requests through to resolution.
• Liaise with internal teams (engineering, support, DevOps, product, etc.) to coordinate responses and ensure timely, accurate updates.
• Monitor SLAs, follow up on tickets, and ensure closure with client feedback captured.

? Customer Experience & Retention

• Proactively engage clients to ensure satisfaction and early identification of friction points.
• Conduct regular check-ins, QBRs (Quarterly Business Reviews), and feedback sessions.
• Work with product and UX teams to incorporate client feedback into future development roadmaps.

? Reporting & Documentation

• Maintain accurate records of client communications, action items, and issue resolution history.
• Provide client-facing reports on usage, performance, support KPIs, and any risk items.
• Contribute to customer journey mapping, CRM system updates, and playbooks.

? Internal Collaboration

• Represent the voice of the customer internally, advocating for their needs in product and support discussions.
• Coordinate with sales, legal, and operations on contract updates, renewals, and client-specific requests.
• Support onboarding of new clients by aligning internal stakeholders and managing handover from sales.

Required Qualifications

Experience

• 4+ years of experience in Account Management, Customer Success, or Client Relations preferably in a software, SaaS, or tech-driven environment.
• Track record of managing B2B clients with technical complexity or integration needs.

Skills

• Strong communication and interpersonal skills able to manage multiple stakeholders professionally.
• Excellent organizational and time management abilities.
• High customer empathy and solution-oriented mindset.
• Comfortable working in cross-functional environments with technical and non-technical teams.
• Demonstrates a high level of professionalism in appearance, communication, and conduct.
• Familiarity with ticketing systems, CRMs (e.g., HubSpot, Salesforce, Zoho), and basic software workflows.
• Professional

Languages

• Fluent in English (written and spoken); additional languages are a plus depending on client base.
• Fluent in Arabic (written and spoken);

Nice to Have

• Experience working with public-sector, governmental, or energy-sector clients.
• Familiarity with software delivery or support processes.
• Basic understanding of digital platform use cases.
• Bachelor s degree in business, communication, or related fields.

Why Join Us?

• Be the face of the company to strategic clients and help shape customer success.
• Join a dynamic team building high-impact digital platforms in critical infrastructure sectors.
• Enjoy a role that combines people skills, problem-solving, and process management.
• Competitive compensation, growth opportunities, and the chance to make a visible difference.

Job Title: Customer Service Manager – Real Estate Development

Job Description

We are seeking a highly motivated and experienced Customer Service Manager to join our real estate development company. The successful candidate will be responsible for leading the customer service team, developing client relationship strategies, and ensuring a superior customer experience throughout the property purchase and after-sales journey.

Key responsibilities include:

Managing the customer service department and supervising staff performance.

Developing and implementing customer service policies and standards.

Handling escalated client complaints and resolving issues effectively.

Coordinating with sales, marketing, and operations teams to ensure client satisfaction.

Monitoring customer feedback and preparing regular reports for management.

Training and coaching customer service representatives to improve efficiency.

Building and maintaining strong, long-term relationships with clients.

Job Requirements

Bachelor's degree in Business Administration, Marketing, or a related field.

5–10 years of experience in customer service, with at least 5 years in a managerial role.

Previous experience in the real estate sector is a must

Excellent leadership and team management skills.

Strong communication, problem-solving, and conflict-resolution abilities.

Proficiency in English (spoken and written).

Proficient in Microsoft Office and CRM systems.

Ability to work under pressure and handle multiple tasks.

Presentable and professional appearance.

Benefits

Competitive salary package.

Health and social insurance.

Opportunities for professional growth within the company.

• Dynamic and collaborative work environment.

Job Title: Customer Relationship Management (CRM) Executive – Remotely

Objective:

Support customer retention and growth by effectively managing and optimizing the CRM platform, driving data-based decisions, and coordinating customer-centric campaigns.

Key Responsibilities:

• Manage and optimize the CRM system to ensure accurate, up-to-date client data.
• Segment customers and build targeted communication workflows.
• Monitor and analyze customer behavior to identify retention and upsell opportunities.
• Coordinate with sales, marketing, and customer support teams to deliver a seamless and personalized customer journey.
• Execute and track CRM campaigns (emails, SMS, push notifications, etc.)
• Prepare regular reports on KPIs such as engagement, churn rate, and conversion.
• Provide insights and recommendations based on data analysis to support business decisions.

Requirements:

• Proven experience in a CRM role using tools such as Zoho CRM.
• Strong analytical skills and a data-driven mindset.
• Solid understanding of customer lifecycle management and customer segmentation.
• Familiarity with CRM automation and email marketing tools.
• Excellent communication, coordination, and problem-solving skills.
• High attention to detail and ability to work collaboratively with cross-functional teams.
• Self-motivated and able to work independently in a remote environment.
• Comfortable using online collaboration tools (e.g., Zoom, Asana).

Opportunities:

This role offers the opportunity to join a dynamic team and work in an environment that fosters professional development and personal growth.

Salary offered: 300 USD/ month + Bonus

How to Apply:

Please send your CV along with a cover letter highlighting your suitability for the role to

Company Description

Al Shal Automotive, founded in 1978 by Yousef Al Shal in Tanta, now operates from both Tanta and Cairo. The company is an authorized 3S business for Chevrolet and MG, as well as Eurorepar and Peugeot. Al Shal Automotive is known for its reliable automotive services and dedicated customer care.

Role Description

This is a full-time, on-site role for a Customer Relationship Management (CRM) Specialist located in Cairo. The CRM Specialist will be responsible for managing customer relationships, analyzing customer data, and working closely with the sales and project management teams. Daily tasks will include improving customer retention, addressing customer inquiries and issues, and implementing CRM strategies to drive sales growth.

Qualifications

• Proficiency in Customer Relationship Management (CRM) and Sales skills
• Strong Analytical Skills for data interpretation and decision-making
• Excellent Communication skills for dealing with customers and sales teams
• Project Management skills for coordinating CRM-related projects
• Ability to work independently and thrive in an on-site environment
• Bachelor's degree in a suitable field,
• Knowledge in the automotive industry is preferred

The CRM role is responsible for managing customer relationships through effective use of CRM systems and tools. This position ensures accurate data collection, smooth system operations, and strategic use of customer insights to enhance engagement, improve customer experience, and know about Backend & websites dashboard.

Responsibilities:

• Manage day-to-day operations of the CRM system and ensure data accuracy.
• Support customer segmentation, targeting, and personalization for campaigns.
• Execute and monitor email/SMS/push campaigns through the CRM platform.
• Track and analyze customer engagement metrics, providing actionable insights.
• Cooperate with marketing and sales teams to align CRM campaigns with business goals.
• Assist in developing loyalty and retention programs.

Qualifications:

• Bachelor's degree in
  Computer Science,

or a related field.
- 1–2 years of experience in CRM, customer engagement, digital marketing, or database management.
- Previous experience with CRM systems (e.g., Salesforce, HubSpot, Zoho) is required.
- Experience in campaign management and customer lifecycle is a plus.

Technical Skills:

• Strong knowledge of CRM tools, email marketing platforms, and customer data segmentation.
• Basic understanding of HTML/CSS for email templates is a plus.
• Proficiency in Microsoft Excel/Google Sheets for reporting and analysis.
• Familiarity with marketing automation and analytics tools (Google Analytics, etc.).