766 Customer Relations jobs in Egypt

About Arabian Oud

Arabian Oud marks the largest Middle Eastern fragrance house in the world since opening our doors in 1982 in the traditional former marketplace of Riyadh, Souk al-Zal, with an objective to source one of the rarest scents, Oud, which has served Middle Eastern perfumery for centuries. A renowned brand formulating unconventional fragrances, incense and oils of the finest quality.

Today, the Arabian Oud fragrance house – headquartered in Saudi Arabia – is a global brand with over 1200 stores in many parts of the world, and 400 distinctive products in its collection, spread over 37 countries. Our signature stores thrive in Paris, Dubai, Milano, Madrid, Nice, Berlin, Istanbul, New York, Kuala Lumpur, London Oxford Street, Westfield Stratford, Westfield London, and Bluewater.

Job Purpose

We are seeking a dedicated and customer-focused professional to join our team as a Customer Relations Specialist. The role is responsible for managing customer interactions across various channels, resolving issues with empathy, and ensuring service excellence in line with company standards.

Key Responsibilities

• Respond to customer inquiries via social media, WhatsApp, and phone calls in a timely and professional manner.
• Use CRM systems to log interactions, track cases, and ensure proper follow-up.
• Provide accurate information about products, services, and company policies.
• Handle customer complaints with empathy and ensure effective resolution.
• Maintain service quality standards in line with company guidelines.

Requirements

• Strong communication skills in both Arabic and English (written and spoken).
• Ability to multitask and manage multiple customer conversations simultaneously.
• High attention to detail and customer service orientation.
• Willingness to work in a hybrid environment (combination of on-site and remote work).

Company Description

Moca Spaces is Egypt's leading on-demand coworking space and app, transforming the way you work. Whether working solo or in a team, Moca offers flexible workspaces and tailored plans to match your productivity needs. Users benefit from instant bookings, efficient workspaces, and seamless access to professional environments suitable for every work style.

Role Description

This is a full-time role for a Customer Relations Specialist, located on-site in October City, Egypt. The Customer Relations Specialist will handle day-to-day tasks including managing customer interactions, ensuring customer satisfaction, and providing support and service. Responsibilities will include tracking and responding to customer inquiries, maintaining customer retention strategies, and effectively communicating with customers to address their needs and concerns.

Qualifications

• 2+ years of experience
• Skills in Customer Support, Customer Service, and Communication
• Experience in Customer Retention and Customer Satisfaction
• Excellent interpersonal and verbal communication skills
• Ability to work effectively on-site in a team-oriented environment
• Proficiency in using CRM software and other customer support tools
• Bachelor's degree in Business, Communications, or a related field is preferred
• Previous experience in a coworking space or flexible workspace environment is a plus

(1) Company Description

TAYCOON-UK

is a premier consultancy firm offering comprehensive consultancy services globally. We specialize in developing customized strategies tailored to the specific needs of each client. Our team of highly skilled professionals brings diverse expertise to each project, working collaboratively to deliver meaningful outcomes. We serve various industries including Retail, Finance, Technology, Supply Chain, and Education with flexible, scalable, and resilient solutions. We prioritize building strong client relationships and fostering growth and success for our clients in today's fast-paced business environment.

(2)Role Description

Our Client is a Real estate & Construction Company which has a several Projects in New Cairo & Delta , with potential Business Growth domestically & Regionally through strategic partnership with regional & global key players.

This is a full-time, on-site role located in Cairo for a Customer Relationship Management (CRM) Manager. The CRM Manager will oversee the development and implementation of CRM strategies, analyze customer data, and manage relationships with new and existing clients. Daily tasks include market segmentation, sales strategy development, project management, and collaborating with various departments to enhance customer satisfaction and loyalty.

(3) Qualifications

• Bachelor's degree in Business, Marketing, or a related field
• Experience >7-10 year in the Real-estate Development & Construction or related industry is a plus
• Proven experience in a similar role at least 3-5 years
• Strong Analytical Skills and Project Management abilities
• Effective Communication and Sales skills
• Experience in Market Segmentation
• Ability to work well independently and collaboratively

(4) Main Responsibilities

• Client Reception and Awareness Stage & Customer Due Diligence Regarding Contract Content and Conditions
• Handling Purchase Contracts and Signing
• Payment Procedures and Checks ,Monitoring Deadlines and Penalties
• Problem Resolution and Escalation Lines: Effectively handle client complaints, escalate cases to relevant departments as needed, ensuring quick and effective resolution
• Contract Cancellation and Nullification Cases
• Procedures for Issuing Brokerage Commissions
• Regular Communication with Clients

(5) Key Performance Indicators (KPIs):

• Customer Satisfaction Score (CSAT): ≥ 85%
• Adherence to Payment Deadlines: ≥ 95%
• First Contact Resolution Rate: ≥ 90%
• Contract Cancellation or Nullification Rate: Less than a specified percentage (e.g., 2%)
• Compliance with Contract Policies and Legal Procedures: 100%
• Customer Response Rate: Within 24 hours
• Client Understanding and Agreement with Contract Terms: ≥ 95%

(6) Application Process:

Interested candidates are invited to submit their CV and cover letter to (-), Only matched applicant(s) will be connected for next step in application Process.

Deadline for application is 07th Oct.2025 ,

Waiting to welcome the selected colleague on board soon

We look forward to hearing from you

TAYCOON Egypt TEAM

Build and maintain strong, long-term relationships with retail and corporate clients.

Provide excellent customer service by handling inquiries, resolving complaints, and ensuring client satisfaction.

Cross-sell and promote banking products and services to meet customer needs and achieve business targets.

Assist clients with account openings, transactions, and financial solutions in compliance with bank policies.

Maintain accurate records of customer interactions and update the database regularly.

Collaborate with internal teams to ensure smooth banking operations and customer support.

Achieve individual and team sales targets while adhering to regulatory and compliance standards.

Job Purpose:

In this role, you will act as the main point of contact for client communications, address inquiries and concerns, and coordinate with internal departments to deliver seamless service and support.

Job Responsibilities:

• Build and maintain strong, long-term relationships with key clients by understanding their business needs and objectives.
• Act as the primary point of contact for all client inquiries, requests, and complaints, ensuring timely and effective resolution.
• Ensure client satisfaction by delivering high-quality service, support, and customized solutions.
• Provide clients with regular updates regarding project handovers, construction progress, and other relevant developments.
• Handle client financial requests, including preparing and providing financial statements, clearance documents, and payment details.
• Collect delivery and maintenance payments in preparation for unit handover.
• Follow up with the
  Collection
  and
  Legal
  departments regarding warning letters, overdue accounts, and legal escalations.
• Create and send
  bulk SMS messages
  for installment reminders, holiday greetings, and other relevant communications.
• Monitor client satisfaction through feedback and take proactive measures to enhance the overall client experience.
• Coordinate with internal departments to ensure all client-related matters are addressed and resolved efficiently.
• Maintain and regularly update client relations (CR) logs, databases, and related documentation.

Job Requirements:

• Bachelor's degree in Business Administration or a related field.
• Minimum of 2 years of experience in client relations, customer service, or a similar role, experience in
  real estate
  is a plus.
• Excellent communication and interpersonal skills.
• Strong problem-solving and multitasking abilities.
• Maintain a customer-centric approach, ensuring a deep understanding of client needs and a commitment to delivering high-quality service and solutions.
• Ability to move between branches.
• Proficiency in MS Office (Word, Power Point, Excel).

About the Role

We are looking for a proactive, organized, and customer-focused Account Manager to join our growing team. This person will serve as the primary point of contact for our clients, ensuring a smooth, transparent, and professional customer experience from onboarding through post-implementation support.

The Account Manager will build trusted relationships with customers, understand their needs and expectations, and coordinate with internal technical, product, and support teams to resolve issues, track progress, and maintain long-term satisfaction.

This role is critical in helping our company deliver excellent customer service, grow client loyalty, and ensure feedback loops between clients and internal stakeholders.

Key Responsibilities ? Customer Relationship Management

• Act as the focal point of contact for assigned clients from onboarding through the full customer lifecycle.
• Build and maintain strong, long-term client relationships based on trust, responsiveness, and professionalism.
• Understand the client s goals, expectations, and satisfaction drivers; provide guidance, follow-ups, and escalation support as needed.

? Issue Management & Coordination

• Receive, track, and manage client issues, concerns, or requests through to resolution.
• Liaise with internal teams (engineering, support, DevOps, product, etc.) to coordinate responses and ensure timely, accurate updates.
• Monitor SLAs, follow up on tickets, and ensure closure with client feedback captured.

? Customer Experience & Retention

• Proactively engage clients to ensure satisfaction and early identification of friction points.
• Conduct regular check-ins, QBRs (Quarterly Business Reviews), and feedback sessions.
• Work with product and UX teams to incorporate client feedback into future development roadmaps.

? Reporting & Documentation

• Maintain accurate records of client communications, action items, and issue resolution history.
• Provide client-facing reports on usage, performance, support KPIs, and any risk items.
• Contribute to customer journey mapping, CRM system updates, and playbooks.

? Internal Collaboration

• Represent the voice of the customer internally, advocating for their needs in product and support discussions.
• Coordinate with sales, legal, and operations on contract updates, renewals, and client-specific requests.
• Support onboarding of new clients by aligning internal stakeholders and managing handover from sales.

Required Qualifications

Experience

• 4+ years of experience in Account Management, Customer Success, or Client Relations preferably in a software, SaaS, or tech-driven environment.
• Track record of managing B2B clients with technical complexity or integration needs.

Skills

• Strong communication and interpersonal skills able to manage multiple stakeholders professionally.
• Excellent organizational and time management abilities.
• High customer empathy and solution-oriented mindset.
• Comfortable working in cross-functional environments with technical and non-technical teams.
• Demonstrates a high level of professionalism in appearance, communication, and conduct.
• Familiarity with ticketing systems, CRMs (e.g., HubSpot, Salesforce, Zoho), and basic software workflows.
• Professional

Languages

• Fluent in English (written and spoken); additional languages are a plus depending on client base.
• Fluent in Arabic (written and spoken);

Nice to Have

• Experience working with public-sector, governmental, or energy-sector clients.
• Familiarity with software delivery or support processes.
• Basic understanding of digital platform use cases.
• Bachelor s degree in business, communication, or related fields.

Why Join Us?

• Be the face of the company to strategic clients and help shape customer success.
• Join a dynamic team building high-impact digital platforms in critical infrastructure sectors.
• Enjoy a role that combines people skills, problem-solving, and process management.
• Competitive compensation, growth opportunities, and the chance to make a visible difference.

Job Title: Customer Service Manager – Real Estate Development

Job Description

We are seeking a highly motivated and experienced Customer Service Manager to join our real estate development company. The successful candidate will be responsible for leading the customer service team, developing client relationship strategies, and ensuring a superior customer experience throughout the property purchase and after-sales journey.

Key responsibilities include:

Managing the customer service department and supervising staff performance.

Developing and implementing customer service policies and standards.

Handling escalated client complaints and resolving issues effectively.

Coordinating with sales, marketing, and operations teams to ensure client satisfaction.

Monitoring customer feedback and preparing regular reports for management.

Training and coaching customer service representatives to improve efficiency.

Building and maintaining strong, long-term relationships with clients.

Job Requirements

Bachelor's degree in Business Administration, Marketing, or a related field.

5–10 years of experience in customer service, with at least 5 years in a managerial role.

Previous experience in the real estate sector is a must

Excellent leadership and team management skills.

Strong communication, problem-solving, and conflict-resolution abilities.

Proficiency in English (spoken and written).

Proficient in Microsoft Office and CRM systems.

Ability to work under pressure and handle multiple tasks.

Presentable and professional appearance.

Benefits

Competitive salary package.

Health and social insurance.

Opportunities for professional growth within the company.

• Dynamic and collaborative work environment.

Shipblu Company is hiring (Account management Lead)

Experience in shipping is a must

• Manage a team of account managers in order to achieve customer satisfaction.
• Plan monthly/daily objectives to facilitate achieving targets.
• Lead, train, provide feedback and work with minimal supervision.
• Ensure that any issue is resolved within the team and modify undesirable behaviors in a timely manner in order to control healthy working environment.
• Encourage team members to collaborate to build team spirit for the business profit.
• Execute process improvement plans to achieve monthly/ daily targets and goals.
• Ensure team activities and practices are comply with company guidelines related to quality of service and inform them with changes.
• Prepare reports regarding clients/students' complaints, in order to take actions and analysis.
• Investigate and resolve customer complaints and queries.
• Monitor & motivate team members to achieve targets, contributing to organizational incentive and motivational activities.
• Continuously monitor the performance of the team, and craft tailored development plans for each member.

Job Requirements

• Bachelor's degree in a relevant field (business administration, education, or a related discipline).
• V. Good English.
• Proven experience in Shipping is a must
• Strong coaching and development skills.
• Able to communicate and motivate.
• Ability to make decisions and solve problems quickly and effectively.
• Task/Target Oriented

Job Summary

Service Advisor is responsible for maintaining and growing a relationship with an assigned group of customers (account). They will typically be assigned to the same set of accounts throughout the lifetime of a business relationship, in that time, service advisor will be responsible for deeply understanding a customer's needs, helping customers get the most of the existing products they have purchased, and increasing revenue by introducing an account contact to new products or services. Service Advisor must be passionate who will partner with and ensure the long-term success of our customers.

Responsibilities:

• Operate as the LEAD point of contact for any and all matters specific to your assigned customers (account).
• Build and maintain strong, long-lasting customer relationships.
• Develop a trusted advisor relationship with your assigned customers (account).
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Identify and grow opportunities and collaborate with IMS team.
• Accountable for accurate customers data.
• Maintain open and clear communications Channel with your assigned customers (account), Communicate due dates, timelines and expectation to your customers.

Qualifications:

• Bachelor's degree in mechanical engineering or relevant field.
• 2- 3 years of experience.