33 Customer Intelligence jobs in Egypt

JOB TITLE

Manager – Customer Insights | MAF Retail | Retail Corporate Egypt

ROLE SUMMARY

The Manager – Customer Insights will play a critical role in leveraging internal and external data to identify trends, monitor performance and support business decisions. They will be managing projects to collect, analyze and translate customer data into actionable insights to drive business performance and deepen market and customer understanding.

ROLE PROFILE

• Lead research projects to address business priorities and needs
• Develop research material to support Marketing Communications and other functions (Corporate) and country teams in decision-making process
• Leverage Carrefour customer databases to conduct surveys in-house for agility and cost efficiency
• Synthetize and integrate internal and external data to impact business metrics
• Manage and liaise with agencies to ensure data accuracy and deliverables reliability
• Lead analysis and reporting to understand market dynamics, identify opportunities and address challenges
• Identify and share market and retail trends to influence business decisions
• Manage research agencies and client servicing teams to ensure service and delivery standards are met

REQUIREMENTS

• Bachelor's Degree in Business Administration or Marketing
• 5+ years in market research and previous experience managing FMCG research projects is a plus.
• Multinational Experience is required.
• Strong Communications skills.
• Stakeholder Management.

WHAT WE OFFER

• At Majid Al Futtaim, we're on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We're proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.

1. Determine patterns and analyse customer behaviour to address business problems and generate actionable insights
2. Assess the performance of different marketing activities (e.g. campaigns, product ) and their impact on the customers
3. Gather, validate, and explore data in order to find hidden insights and patterns
4. Analyse information from multiple data sources and business stakeholders to identify actionable insights
5. Identify opportunities to drive customer value, through different customer behaviour analysis techniques
6. Review customer data for trends, patterns, and causal analysis to assist in understanding customer behaviour 
7. Execute advanced analytics techniques to translate large and complex datasets into concise easy-to-use insights
8. Collaborate with Business and Data Engineering teams to solve business problems and identify opportunities for building ready for use data products
9. Assist in the communication of results, insights and data-driven recommendations to stakeholders and executive leadership
   
   Policies, Processes and Procedures
10. Follow all relevant department policies, processes, standard operating procedures and instructions so that operations are carried out in a controlled and consistent manner
    
    Day-to-day Operations
11. Follow the day-to-day operations related to own job in the department to ensure business continuity

• Bachelor's Degree with strong academic performance in a quantitative field (Computer Science, Statistics/Mathematics, Actuarial Science, Operations Research, Industrial Engineering…etc.)
• Master's Degree in a quantitative or business field is a plus
• Analyst: Experience of at least 2 - 4 years
• Experience in advanced analytics or customer insights related jobs is a plus
• Experience in banking industry would be a plus
• Excellent verbal, written communication and presentation skills
• Excellent Microsoft Excel skills
• Highly motivated team player with strong presentation skills
• Good knowledge of SQL/R/Python programming
• Ability to present complex information in simple terms with clear recommendations
• Strong quantitative analytical capabilities combined with experience in dealing with large and/or complex data 
• Outstanding data interpretation skills and attention to detail
• Ability to work in a fast-paced environment, adapt easily to changing situations and demonstrates flexibility in juggling priorities
• Problem solver with a can-do attitude
• Knowledge of visualization tools (Tableau, etc.) is a plus

JOB TITLE
Manager – Customer Insights | MAF Retail | Retail Corporate Egypt

Role Summary
The Manager – Customer Insights will play a critical role in leveraging internal and external data to identify trends, monitor performance and support business decisions. They will be managing projects to collect, analyze and translate customer data into actionable insights to drive business performance and deepen market and customer understanding.

ROLE PROFILE

• Lead research projects to address business priorities and needs
• Develop research material to support Marketing Communications and other functions (Corporate) and country teams in decision-making process
• Leverage Carrefour customer databases to conduct surveys in-house for agility and cost efficiency
• Synthetize and integrate internal and external data to impact business metrics
• Manage and liaise with agencies to ensure data accuracy and deliverables reliability
• Lead analysis and reporting to understand market dynamics, identify opportunities and address challenges
• Identify and share market and retail trends to influence business decisions
• Manage research agencies and client servicing teams to ensure service and delivery standards are met

Requirements

• Bachelor's Degree in Business Administration or Marketing
• 5+ years in market research and previous experience managing FMCG research projects is a plus.
• Multinational Experience is required.
• Strong Communications skills.
• Stakeholder Management.

What We Offer

• At Majid Al Futtaim, we're on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We're proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.

1. Determine patterns and analyse customer behaviour to address business problems and generate actionable insights
2. Assess the performance of different marketing activities (e.g. campaigns, product ) and their impact on the customers
3. Gather, validate, and explore data in order to find hidden insights and patterns
4. Analyse information from multiple data sources and business stakeholders to identify actionable insights
5. Identify opportunities to drive customer value, through different customer behaviour analysis techniques
6. Review customer data for trends, patterns, and causal analysis to assist in understanding customer behaviour 
7. Execute advanced analytics techniques to translate large and complex datasets into concise easy-to-use insights
8. Collaborate with Business and Data Engineering teams to solve business problems and identify opportunities for building ready for use data products
9. Assist in the communication of results, insights and data-driven recommendations to stakeholders and executive leadership
   
   Policies, Processes and Procedures
10. Follow all relevant department policies, processes, standard operating procedures and instructions so that operations are carried out in a controlled and consistent manner
    
    Day-to-day Operations
11. Follow the day-to-day operations related to own job in the department to ensure business continuity

• Bachelor's Degree with strong academic performance in a quantitative field (Computer Science, Statistics/Mathematics, Actuarial Science, Operations Research, Industrial Engineering…etc.)
• Master's Degree in a quantitative or business field is a plus
• Analyst: Experience of at least 2 - 4 years
• Experience in advanced analytics or customer insights related jobs is a plus
• Experience in banking industry would be a plus
• Excellent verbal, written communication and presentation skills
• Excellent Microsoft Excel skills
• Highly motivated team player with strong presentation skills
• Good knowledge of SQL/R/Python programming
• Ability to present complex information in simple terms with clear recommendations
• Strong quantitative analytical capabilities combined with experience in dealing with large and/or complex data 
• Outstanding data interpretation skills and attention to detail
• Ability to work in a fast-paced environment, adapt easily to changing situations and demonstrates flexibility in juggling priorities
• Problem solver with a can-do attitude
• Knowledge of visualization tools (Tableau, etc.) is a plus

We are seeking a motivated and analytical
Junior Commercial Customer Insights Lead
to support our team in turning data into actionable insights that drive business growth. This entry-level role is ideal for someone with up to
2 years of experience
in business analysis, market research, or a similar field, who is eager to develop their career in customer and commercial insights.

Key Responsibilities

• Collect, analyze, and interpret customer, sales, and market data to identify trends and opportunities.
• Support in designing and delivering customer insight reports, dashboards, and presentations for commercial teams.
• Assist in conducting market research and competitor analysis to inform strategy.
• Partner with marketing, sales, and product teams to provide data-driven recommendations.
• Maintain and update customer insight databases and dashboards.
• Translate findings into simple, actionable insights for stakeholders acrossthe business.
• Contribute to ad-hoc analysis and projects as required by the Customer Insights Manager.

Skills& Qualifications

• Bachelor's degree in Business, Marketing, Economics, Data Analytics, or

related field.

• Up to 2 years of relevant experience (e.g., customer insights, business analysis, marketing analytics, market research).
• Strong analytical skills with ability to interpret data and generate insights.
• Proficiency in Microsoft Excel and PowerPoint; knowledge of data visualization tools (e.g., Power BI, Tableau) is a plus.
• Excellent communication skills, both written and verbal, with the ability to simplify complex data.
• Detail-oriented, curious, and eager to learn.
• Ability to work collaboratively in a fast-paced environment

Job No:

Location: Egypt

Job Purpose:

The Voice of Customer (VoC) Insights Analyst is responsible for analyzing and reporting customer feedback to drive actionable insights and improve customer experience. The VoC Insight Analyst will work closely with the Senior VoC Manager and Customer Market Insights Function to ensure that customer feedback is effectively utilized and implemented by the brands.

Accountabilities (but not limited to):

Data Analysis

• Writing and consistently improving VoC questionnaires
• Analyzing data to identify trends, issues, and opportunities for improvement.
• Creating and maintaining regular reports and dashboards that highlight key insights and metrics.

Cross-Data Connection

• Integrate VoC findings with other data points to provide comprehensive recommendations.

Insights Reporting

• Create detailed reports and dashboards that inform business decisions.

Stakeholder Support & Action Plans

• Present insights to stakeholders to drive CX improvements
• Collaborate with different departments (e.g., marketing, product development, customer service) to ensure VoC insights are integrated into their processes.
• Assist in the development and implementation of action plans based on VoC data.

Customer Advocacy

• Act as an advocate for the customer within the organization, ensuring that customer feedback is considered in decision-making processes.
• Develop initiatives to improve customer experience based on VoC insights.

Competencies – Functional (job specific):

• Data Analysis: Expertise in analyzing large datasets for insights.
• Data Storytelling: Strong ability to communicate findings clearly.
• Insights Synthesis: Ability to connect survey insights with business data.
• Reporting: Proficient in developing actionable reports.

Qualifications:

• Bachelor's degree in Analytics, Marketing, or Business.
• 3-5 years in data analytics or customer insights roles.
• Proficient in English and Arabic.
• Proficient in data analysis tools (Power BI, Tableau), VoC tools (Medallia, Qualtrics, Sprinklr).
• Analytical thinking, attention to detail, and storytelling with data.

Advertised: 10 Sep 2025

Application close: 11 Oct 2025

Company Description

The Institute of Management Professionals (IMP) was established in 2014 as an independent professional institute. It partners with consultation companies in various fields to deliver comprehensive management and business training. IMP is dedicated to advancing professional development through a wide range of training programs designed to meet industry needs.

Role Description

This is a full-time hybrid role for a Data Analysis Trainer at IMP. The role is based in Giza, with some flexibility for working from home. The Data Analysis Trainer will be responsible for delivering training on data analytics and statistics, developing training materials, conducting workshops, and providing hands-on guidance to participants. The trainer will also be responsible for creating data modeling exercises and ensuring effective communication of complex analytical concepts.

Qualifications

• Strong Analytical Skills and proficiency in Data Analytics
• Knowledge of Statistics and Data Modeling techniques
• Excellent Communication skills
• Experience in creating and delivering training materials and workshops
• Ability to simplify and communicate complex analytical concepts
• Familiarity with relevant analytics tools and software
• Bachelor's degree in Data Science, Statistics, or related field

Company Description

Staffinity Outsourcing is a next-generation recruitment and talent empowerment company that combines smart technology with deep human insight to create precise and personalized career journeys. We design tailored pathways to help individuals unlock their full potential, find their ideal role, and grow sustainably in an ever-changing world. Powered by innovation and driven by a passion for excellence, Staffinity is the launchpad for talents who aspire to build unique futures. Our mission is to empower exceptional talents to discover and own their career journeys with faster and smarter hiring experiences.

Role Description

This is a full-time on-site role for a Data Analysis Instructor - 1, located in Cairo, Egypt. The Data Analysis Instructor - 1 will be responsible for teaching data analysis concepts to students, developing course materials, and providing hands-on training in data analytics tools and techniques. The instructor will also be responsible for creating a collaborative learning environment, evaluating student performance, and staying up-to-date with the latest industry trends and tools in data analysis.

Job Qualifications

• Strong Analytical Skills and proficiency in Data Analytics
• Experience in Statistics and Data Modeling
• Excellent Communication skills
• Ability to create a conducive learning environment and engage with students effectively
• Aptitude for teaching and mentoring
• Strong organizational skills and attention to detail
• Experience with data analytics tools such as Python, R, or SQL is preferred
• Previous teaching experience or instructional design is a plus
• Bachelor's degree in data science, Statistics, Computer Science, or a related field

If you're Interested In & qualified for the Above Criteria, Please Send Your Updated CV, & We Will Get in Touch with You As Soon As Possible."

Best Of Luck

Talent Acquisition Team

A leading Engineering Training Company is seeking Data science & AI instructor

to join our team.

As a Data Science Instructor, you'll play a pivotal role in our trainees' development.

Responsibilities:

• Develop and refine engaging session materials that resonate with diverse learning styles.

• Curate and prepare relevant datasets for practical exercises and impactful projects.

• Deliver clear, concise, and compelling explanations of complex technical concepts.

• Provide timely and insightful support to trainees through various communication channels.

• Evaluate progress and offer constructive mentorship, guiding trainees through their learning journey.

• Stay at the forefront of industry trends, continuously updating your knowledge of new technologies and tools.

Skills for Success:

Qualifications and requirements

-5 years of experience in, Data Science and related fields

-Educational background in relevant fields such as Engineering, Computer Science, Statistics, or Business.

-Communication Skills Articulate complex ideas clearly and effectively.

-Outstanding Presentation Skills

-Command attention and inspire learning.

-High Commitment Level Dedicated to trainee success and program excellence.

Strong Leadership Skills: -Guide and motivate aspiring professionals.

Technical Skills:

• Python Programming

• Data Analysis

• Deep Learning

• Machine Learning with Python

How to Apply:

If you're passionate about technology and eager to contribute to an innovative engineering training company, please send your CV to:

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