925 Customer Feedback jobs in Egypt
Customer Feedback Specialist
Posted today
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Job Description
What You Do
Key responsibilities will include, but are not limited to, the following:
- Conduct and manage the Close the Loop call to survey detractors.
- Promote the Customer Experience strategy and programme for the organisation.
- Drive and promote a customer centric approach across the business and identify opportunities to reignite a customer focused approach.
- Work with the business to drive and implement customer centric initiatives, ensure progress is tracked and impact to the customer experience measured.
- Play a key role in the Voice of Customer programme and customer satisfaction measurement, work with operational teams to identify key areas for improvement, track progress and ensure the right metrics are in place.
- Work with the business to integrate customer metrics into performance management and quality frameworks, continuously looking for opportunities to improve and develop our KPI's to become more customer focused.
- Collaborate with Learning & Development and Operational Training Unit on cultural change, understanding customer insights, providing CX training as required.
- Promote collaboration on all initiatives and projects, ensuring the customer is at the center of all decision making.
- Continually benchmark best in class standards, drive change programmes to achieve these standards and keep informed of innovations that could enhance the customer experience and service delivery.
- Represent the end-user on customer impacting projects across the business, provide input and highlight potential gaps and issues, including digital assets, claims automation, cost containment and process efficiency.
- Apply a long-term, big-picture perspective that supports innovation and focuses people on changes that will add value to our end user, driving customer satisfaction and loyalty, as well as efficiencies within the business.
- Drive collaboration across all business units and Allianz Worldwide Partners boundaries by promoting the sharing of information.
- Be a catalyst for change by influencing and engaging the business, the Management Team and Subject Matter Experts, and promoting a customer focused approach.
What You Bring
- Knowledge and track record of delivering cultural change around customer experience in a consumer-facing industry is essential.
- Excellent time-management skills, ability to multi-task, highly organised and ability to work independently.
- A highly quality, process, customer-focused individual with strong interpersonal, presentation, reporting, and communication skills.
- Team player who acts as a positive role model and contributes to a great team atmosphere.
- Ability to prioritize workload and manage time effectively.
- Highly motivated and proactive individual who can work on their own initiative and within a team setting.
- Creative thinker and problem solver, continuously looking for areas for improvement. Results driven and solution oriented, strong analytical skills.
- Proficiency in MS Office.
- Fluency in English required (verbal and written).
- High attention to detail and accuracy.
- Effective analytical, project management and negotiation skills.
- Experience in operations and/or project management.
- Experience of the Health or General insurance sectors would be of particular advantage
What We Offer
Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.
We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.
57152 | Customer Services & Claims | Professional | PG09 | Allianz Partners | Full-Time | Permanent
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
Great to have you on board. Let's care for tomorrow.
Customer Support
Posted today
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Job Description
Riwaq Al Quran
for teaching Quran and Arabic to non-Arabs is seeking Customer Service/Support members.
Job Details:
- Full-time: 6 days per week.
- Part-time: 4 days per week.
- Coordinate between students and teachers.
- Respond to student inquiries through the academy's portal, WhatsApp, and email.
- Follow up with new customers and assist with onboarding.
- Manage customer feedback and complaints professionally.
Requirements:
- Previous experience as an online coordinator or in customer service.
- Excellent command of English (written and spoken).
- Strong communication and organizational skills.
- Attention to detail and ability to multitask.
Salary & Benefits:
- Starting from
6,000 EGP
for full-time (based on qualifications and experience). - Yearly salary increase.
- Monthly performance bonus.
Customer Support
Posted today
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Job Description
About the Role:
We are looking for motivated and detail-oriented professionals to join our team as
Remote Customer Service Representatives
. You'll handle customer inquiries primarily through WhatsApp, making sure every client gets a smooth and professional experience.
Responsibilities:
- Respond to customer inquiries via WhatsApp in a friendly and professional manner.
- Provide accurate information and resolve issues effectively.
- Maintain a positive attitude and deliver excellent customer service at all times.
Requirements:
- Previous experience in customer service is a plus.
- Strong command of the English language (written and spoken).
- Reliable internet connection and ability to work independently from home.
- Excellent communication and problem-solving skills.
Benefits:
- Fixed monthly salary (details shared during interview).
- great for
students - Gain valuable experience in customer service and remote work.
- Supportive and collaborative team environment.
Customer Support
Posted today
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Job Description
please only apply after reading all the details this vacancy have overnight shifts so girls be sure that it's suitable
This is the 1st wave of this account so there is an opportunity for promotions
so what we need
_to be graduated
_to be good at English at least b1+
_to finish your military service
what we offer for you
_transportation
_10k (8k net_2k KPIs)
_social and medical insurance
_Rotational shifts
we're very interested to have you on board
Customer Support
Posted today
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Job Description
Etisalat e& is hiring now #Customer_Support agents
REQUIREMENTS
- B2 in English
- Males & Females
- Salary : 13500 K
- Location: Maadi
- 2 days off
- Training fully paid
- Medical & Social insurance
- Males & females
Customer Support
Posted today
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Job Description
Tabby is hiring for Mixed account ( chat/ Calls ) Fluent English speakers
Join Tabby – One of the fastest-growing FinTech companies in the GCC
Role: Customer Support
• elp customers in English & Arabic via phone, chat & email
Location: The Greek Campus, Downtown Cairo (WFH option after probation)
Salary & Benefits
• Base salary: 15,000 EGP gross
• Language allowance: Up to 7000EGP gross (around 5700 EGP after tax) – depends on your English & Arabic level
• Performance bonus: Up to 70% of your base salary (9600 EGP )
• Transpo tion allowance: 230 EGP gross
Top performers can take home up to 33,000 EGP gross (around 27,000 EGP net)
Shift: Rotational 24/7
Max shift for girls 11 pm
Grads/ Undergrads/ Dropouts/ Gap Year
- Welcome to apply
Customer Support
Posted today
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Job Description
Job Description
We are looking for Bilingual (Spanish & English) Customer Support & Back Office Specialists to join our dynamic team.
You will be responsible for assisting patients, caregivers, and healthcare professionals while ensuring smooth communication and accurate documentation.
⸻
Key Responsibilities
Home Care Account
• Act as a communication bridge between Spanish- and English-speaking patients and caregivers.
• Provide support via phone, chat, and back-office tasks.
Data Entry & Outbound Account
• Collect and validate information from nurses and doctors.
• Perform outbound calls and ensure accurate data entry.
⸻
Qualifications
• Fluency in Spanish and English (B2+).
• Strong communication and organizational skills.
• Previous experience in customer service or data entry (preferred, not mandatory).
• Ability to work full-time onsite in fixed shifts.
• Professional attitude with high attention to detail
Compensation & Benefits
• Total Package: 25,200 EGP
• 22,000 EGP net salary.
• 2,200 EGP transportation allowance.
• 1,000 EGP KPI bonus.
• Social & medical insurance (after 3 months).
• Fixed shifts + weekly days off.
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Customer support
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Company Description
Sutherland is a global leader in Artificial Intelligence, Automation, Cloud Engineering, and Advanced Analytics. We partner with world-class brands to deliver exceptional customer experiences and business process excellence. Powered by our foundation in Digital Engineering, we drive innovation, enable scalable transformation, and help businesses thrive in a rapidly changing market. Learn more at
.
Role Description
We are seeking
Customer Support Associates
to join our team in Cairo. This is a
full-time, on-site role
where you will be responsible for assisting customers, answering inquiries, and ensuring an excellent service experience. As a Customer Support Associate, you will interact with customers through various channels, resolve issues effectively, and uphold Sutherland's high standards of service delivery.
Qualifications
- Strong
customer support
and
customer service
skills - Excellent communication and interpersonal abilities
- Problem-solving mindset with attention to detail
- Ability to work on-site in Cairo
- Previous experience in a customer service or support role is an advantage
- A bachelor's degree in any field is preferred, but not required
Customer Support
Posted today
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Job Description
Spanish Customer Service Agent
Company Description
Octopus Outsourcing offers extraordinary business process outsourcing solutions in Alexandria, Egypt. Our innovative headquarters are home to a talented team dedicated to excellence and seamless communication. We continually seek growth and performance enhancements to stay ahead of industry trends.
Role Description
This is a full-time on-site role located in Alexandria. As a Customer Support representative, you will handle customer inquiries, troubleshoot issues, provide product information, and maintain accurate records of customer interactions. You will be responsible for ensuring a high level of customer satisfaction through effective communication and problem-solving.
Qualifications
- Strong communication and interpersonal skills
- Customer service experience and skills in handling customer inquiries
- Proficiency in using customer support software and tools
- Problem-solving and troubleshooting capabilities
- Ability to work in a team and independently as needed
- Excellent organizational and time-management skills
- Keen attention to detail and accuracy in record-keeping
- Fluency in multiple languages is a plus
- Bachelor's degree or equivalent experience in a relevant field
Customer Support
Posted today
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Job Description
We are a Saudi Company looking for motivated and reliable Freelance Customer Support Representatives to join our team.
In this role, you will handle customer inquiries through phone, email, and social media, ensuring a positive customer experience.
If you're interested you can apply directly
Job Type: Full-time