44 Customer Engagement jobs in Egypt

Description
We are Amazon's Tech Support Executive Customer Relations group and work on behalf of Senior Leaders to resolve complex customer problems and prevent similar issues from happening again, owning Digital, Device & Alexa executive customer escalations globally.
The Senior ECR Specialist is a key point of contact for relevant business and development teams, and will support them on resolution of executive escalations they own, but require CS support.
Language skills are especially important, as this person will create succinct write-ups in a narrative style format for senior leaders. The successful candidate must also have the ability to research complex use cases that involves multiple customer contacts and determining the root cause(s) for the issue.
The core functions of the Senior ECR Specialist include:
- Resolve Customer Trust Escalations related to Amazon Brand, data regulation, or privacy concerns, driving tech investigation to identify root cause and restoring the customer's trust in devices
- Support the managers on the day to day VP Inquiries owning the investigation of an escalation from start to end, including preparing the final responses to senior leaders, following the narrative style format
- Dive deep into customer problems, building the entire history of customer contacts, to determine root cause
- Contact the customer directly to gather data for root cause analysis, troubleshooting, and close the case for the customer
- Conduct data queries and general data analytics related to escalations the team is handling
- Manage process improvement initiatives, including the scoping and implementation of projects stemming from escalations
- Effectively communicate with both internal and external customers by adjusting your communication style to your audience
- Create and document new processes to efficiently handle escalations and ensure that the D2AS Escalations Domain in KC is up to date
- Serves as a role model by displaying good judgment, a positive work ethic, strong interpersonal skills, and adherence to company policies and a commitment to excellent customer service
- Successfully completes approved special projects as assigned
Basic Qualifications
- Fluency in Arabic, English and German (spoken and written)
- Must be in good standing
- Experience with MS Office and CSC customer service tool set
- Bachelor's degree or 2 years Amazon Experience
- Experience interpreting and communicating analytics
- Experience communicating technical concepts to a non-technical audience
- Ability to quickly adapt to changing priorities and generate innovative solutions in an extremely fast-paced environment
- Illustrate communicating and/or presenting to Sr. Leaders or other stakeholders
- Demonstrates flexibility in work hours based on scheduling needs and customer demands
- A minimum of six months of experience handling customer escalated contacts such as D2AS Advanced Technician, DART (Resolution Specialist), Social Media, ECR or Search & Rescue.
Preferred Qualifications
- Experience utilizing Heartbeat and Tableau
- Proficiency in other languages
- Proficient project management skills (communication, planning, documentation) and the proven ability to identify opportunities, and drive them to completion (kaizen, six sigma, project management methods).
- Knowledge of project management tools like SIM.
- HTML skills for creation of departmental and interdepartmental documentation and communication.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

**JOB TITLE** : CUSTOMER SERVICE CONSULTANT
**REPORTING TO** : CUSTOMER SERVICE MANAGER
**PURPOSE OF POSITION**
The Customer Service Assistant is tasked with to drive all the back-office activities necessary to receive, to process and confirm customers' orders timely, for any customers within the MEA region for any customer or distributor buying Solution driven products offered for the Retails and Fuelling Solutions Industry. The role has the objective to maximize the efficiency in order intake, end to end order management and revenue for the given period and to match customers' delivery time expectation and to improve or enhance our customer's experience. He/She is also responsible to manage all outbound customs and trade issues and maintain all relevant customers' data.
**KEY RESPONSIBILITIES**
- Full understanding of international trade requirements especially within the Middle East and Africa region
- Assessing and processing orders with factories and customers
- Evaluation of orders and get necessary approval like pricing, discount, shipping information, etc. before processing orders
- Logging of all orders and tracking details of shipments in Sales Force
- Co-ordinating with factories on production lead times and ensure order readiness
- Attend calls with all factories to understand production issues and discuss ways to improve delivery times
- Ensuring an appropriate order flow with the compliance to organizational policies
- Co-ordinating with the finance department to resolve invoice and pricing issues
- Monitoring and evaluation of all orders and sales processes as well as provide weekly reports to all customers
- Management of the communication with the sales department and customers
- Working with factory and customers for inspection processes to ensure smooth shipment
- Check the accuracy of the shipping documents and work pro-actively to avoid any issues during custom clearance
- File all documents on respective order folders and share the same with customers, sales, AR team when necessary
- Work with factory / customer on Letter of Credits and provide necessary inputs
- Co-ordinating with forwarders and customers on shipments deliveries
- Logging, monitoring and evaluation of all order issues
- Assistance to Sales teams in obtaining required proforma documents and related information as required
**DELEGATION OF AUTHORITY**
- As per Board-approved DOA and as necessary for functions outside the DOA.
- As delegated by the Managing Director, when necessary.
**POSITION RELATIONSHIPS**
_Internal_
- Head of Departments
- Key Accounts Managers
- Regional Sales Managers
- Finance team
_External_
- Factories
- Suppliers
- Customers
- Freight agents
**MEASURES OF PERFORMANCE**
Leading: Customer Retention, Customer Satisfaction
Lagging: Revenue growth, On time response and delivery
**PERSONAL QUALIFICATIONS & EXPERIENCE**
Required Preferred
**Education/Achievements**
Required
Degree in relevant field
Preferred
Equivalent Experience
**Experience/Knowledge**
_Required_
- 5-year customer service experience
- Experience in Order Management
- Experience in Logistics and Supply Chain
- Experience in International Trade
- Knowledge of import/export carriers and customs matters.
_Preferred_
- Customer service experience in a similar industry
- Order Management experience in a s similar industry
- Further studies to include Logistics and supply chain.
- Further knowledge to include International Trade
- Experience on Sales Force an advantage
**Specific Skills**
_Required_
- Strong Excel dashboard and visual presentation skills
- Significant attention to detail
- Problem solving and decision-making skills.
- Strong interpersonal and communication skills (Verbal & Written)
- Strong teamwork attitude
- Fuel Retail industry knowledge and experience
- Extensive knowledge of internal MRP processes and infrastructure
_Preferred_
- Strong Excel dashboard and visual presentation skills
- Significant attention to detail
- Problem solving and decision-making skills.
- Strong interpersonal and communication skills (Verbal & Written)
- Strong teamwork attitude
- Fuel Retail industry knowledge and experience
- Extensive knowledge of internal MRP processes and infrastructure
**Language Proficiency**
_Required_
- English - Full Professional Proficiency
- French - Full Professional Proficiency
- Arabic - Full Professional Proficiency
_Preferred_
- English - Full Professional Proficiency
- French - Full Professional Proficiency
- Arabic - Full Professional Proficiency
**ROLE SPECIFIC COMPETENCIES & BEHAVIOURS**
Customer Obsessed
- Solicits voice of the customer and drives actions to improve customer experience
- Holds others accountable for meeting customer needs
- Addresses gaps in the team's ability to meet emerging customer needs
- Continuously improves processes to be more aligned with the customers
Inspiring
- Thinks beyond the day-to-day, taking a long-term, big-picture view of the business.
- Clarifies the organization's vision and strategy to the team, and ensures that efforts are prioritized to support them
- Leads the team to pursue possibilities that will create sustainable value
Build Extraordinary Teams
- Nurtures and develops promising ideas through prototyping and experimentation
- Challenges others to develop breakthrough solutions
- Ensures that varied perspectives are included in the process of innovation
- Encourages others to address challenges in new and better ways
Courageous
- Builds energy and optimism in others in support of Our Shared Purpose
- Communicates the vision of the organization in a way that others can relate to and buy into
- Helps others envision a greater sense of what is possible for the organization's future
- Ensures that others understand how their efforts and contributions make a positive difference
Deliver results
- Builds a cohesive team that drives the goals and success of the organization.
- Communicates clear goals and roles to team members
- Builds a team that has the right mix of skills and leverages the strengths of individual members
- Celebrates team accomplishments
Adaptable
- Coaches people on how to take a stand in the face of adversity when they believe in something
- Confronts tough organizational issues and disagreements
- Delivers difficult messages directly
- Demonstrates the courage to say "no" when necessary
Innovative for Impact
- Sets high expectations and leads others to achieve results through VBS
- Leads others to persist despite setbacks or obstacles Creates a sense of urgency in the team
- to deliver on time, high quality results with an unwavering commitment to our values and
- standards of conduct
- Drives a track record of continuous improvement and sustainability
Strategic
- Leads experimentation to find the best solution
- Shares lessons learned from both successes and failures
- Creates opportunities for self and others to try new things
- Applies the lessons from different experiences to new situations
Lead with VBS
- Establish VBS credibility through demonstrating the ability to leading Kaizen events
- Coaches leaders on how to use VBS to address business challenges and opportunities,
- including selecting the appropriate tool and how to apply to generate results
- Builds VBS expertise of the team, establishing and growing capable VBSL support and
- VBS Champion resources that can support the team
- Willing to seek out subject matter experts in VBS in order to build capability within the organization
**WHO IS GILBARCO VEEDER-ROOT**
Gilbarco Veeder-Root, a Vontier company, is the worldwide technology leader for retail and commercial fueling operations, offering the broadest range of integrated solutions from the forecourt to the convenience store and head office. For over 150 years, Gilbarco has earned the trust of its customers by providing long-term partnership, uncompromising support, and proven reliability. Major product lines include fuel dispensers, tank gauges and fleet management systems.
**WHO IS VONTIER**
Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves - delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company's website at .
**At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.**
Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.
Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.
**Together, let's enable the way the world moves!**
The company in which you have expressed employment interest is a subsidiary or affiliate of Vontier Corporation. The subsidiary or affiliate is referred to as a Vontier Company. Vontier Corporation and all Vontier Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law. The "EEO is the Law" poster is available at: Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1- or e-mail to request accommodation.

Description
**Customer Service Associate**
Our mission at Amazon is to be Earth's most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that's why you'll find we approach things differently here. You won't be asked to read from a script or learn dialogue by heart. Instead, we'll provide you with the training you need to problem solve for our customers. You'll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.
**What will you do as a Customer Service Associate?**
As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You'll be the first point of contact for our Arabic and/or English speaking customers by answering their requests through phone, chat and/or email - this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.
**What are your hours?**
This role requires working variable hours to match when customers need us most. You will work 9-hour shift including day, late and overnight shifts and your work week is minimum 40 hours. In order to match our customer demand, we schedule based on a variety of different shift patterns within our operating hours from Monday to Sunday. You may be required to work national holidays. You will learn more about your exact schedule closer to your start date.
Basic Qualifications
**What qualifications do we need from you?**
- Minimum age: 18 years old
- Have the right to work in Egypt
- Minimum qualification of a high school degree - Passed
- Strong communication skills in (English & Arabic) (both written and oral fluency)
- Experience working with a computer
- The availability to work varying shifts from Monday to Sunday within our operating hours
- Willingness and ability to work in rotating shifts (i.e. early, late, weekend, and overtime as required)
**What strengths will you bring?**
- Hard-working, articulate, and detail-oriented
- Friendly and customer-focused in every situation
- Ability to learn quickly and embrace change
- Comfortable multi-tasking in a high-energy environment.
**What benefits will you receive?**
One of the great things about joining Amazon's Customer Service team is that you don't need past experience in customer service. You'll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including:
+ Social Insurance
+ Medical Insurance
+ Transportation: we will continue to provide 1-way night transportation from 7:00 pm to 7:00 am with gathering points for males and door to door transportation for females. Additionally, we will provide shuttle buses throughout the day starting 7:00 am to the below drop off points every 30 min:
+ Gas station beside bloom bank
+ Downtown Street
**If this role sounds like it's for you, then click on the link below to start the application process** !
You'll need to allow 1.5 hours to complete the full application, including assessments which will evaluate your suitability for the role. We recommend using a laptop/desktop computer in order to get the best experience. You will have the option to save your application between each stage of the application process and return to it if necessary, but we strongly advise you to complete the process in one sitting where possible.
If successful, we will contact you about next steps!
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.

Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play, while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification. We have over 40,000 team members in 15 international markets representing over 100 nationalities - all keeping the customer at the heart of everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid Al Futtaim is the destination for you.

**Job Purpose**:
To ensure the delivery of smooth, efficient and consistent best practices of the functions of the Customer Service Desk. You will be responsible for delivering bespoke processes and procedures of the overall Customer Service Program by providing all Customers with excellent services and ensuring that their expectations are constantly met.

**Key Responsibilties**:

- To ensure smooth and efficient operations at the Customer Service desks by providing all Customers with bespoke quality servicesand ensuring that their expectations are constantly met.
- To have a high level of product knowledge of the property and its facilities as well as the city where the asset is located.
- To handle general inquiries received at the Customer Service desks from internal and external Customers.
- To ensure that the Customer Service Team leader and Supervisor are updated and informed about all feedback received from Customers at the Customer Service desks.
- To answer telephone calls at the Customer Service desks for any queries.
- To capture and log all customers' requests and complaints in the system.
- Handle Customer complaints according to the department’s processes and SOPs.
- Prepare shift closing at the end of each shift, ensuring their individual reports are tallying in balance and correctly recorded. Ensure all cash is securely deposited at the end of each shift according to the department’s processes and SOPs.
- To ensure that the cash-in-hand is securely handled at all times according to the department’s processes and SOPs.
- Assist fellow Customer Service Officers, whenever required.
- To carry out meet and greet duties, whenever required, for tour related groups, schools etc.
- To provide accurate information to Customers related to running promotions set by the Marketing department and ensure execution as per the set SOP.
- To actively promote, sell and upsell MAFP Gift Cards and carry out all related processes and procedures.
- To promptly and accurately carry out the registration of eCoupon procedures required ensuring that department’s processes andSOPs are always adhered to.
- Responsible for handling the products sold at the Customer Service desk by maintaining accurate inventory levels and strictlyfollowing all accounting-related procedures. Report any discrepancies directly and immediately to the Customer Service Team Leader or Supervisor.
- Assist the Customer Service Team Leader/Supervisor in gathering information related to the in-store merchandise and activities such as sales and promotions.
- Regularly audit all in-mall directories to ensure that all information is up-to-date. Report any discrepancies to the Customer Service Supervisor.
- Ensure media enquiries are acknowledged and referred to the appropriate MAFP colleague or department.
- To carry out Call Centre duties (if applicable) when scheduled, adhering to the department processes and SOPs.
- Report any shortage or faults (e.g. supplies shortage, faulty equipment, etc.) immediately to your Customer Service Team Leaders/Supervisor.
- Assist in monitoring all asset facilities, signage and common areas; to ensure that the mall is always in an immaculate condition and report any problems or concerns immediately to the Customer Service Team Leader/Supervisor.
- Responsible of the tidiness and cleanliness of the Customer Service desks.

**Required Qualifications/Experience**:

- A bachelor degree in any discipline
- At least 1 year of customer service experience or in a customer-oriented role.
- Proficiency in English language is a must (written & spoken), secondary language (Arabic) is preferred.

Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play, while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification. We have over 40,000 team members in 15 international markets representing over 100 nationalities - all keeping the customer at the heart of everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid Al Futtaim is the destination for you.

**Job Purpose**:
To ensure the delivery of smooth, efficient and consistent best practices of the functions of the Customer Service Desk. You will be responsible for delivering bespoke processes and procedures of the overall Customer Service Program by providing all Customers with excellent services and ensuring that their expectations are constantly met.

**Key Responsibilties**:

- To ensure smooth and efficient operations at the Customer Service desks by providing all Customers with bespoke quality servicesand ensuring that their expectations are constantly met.
- To have a high level of product knowledge of the property and its facilities as well as the city where the asset is located.
- To handle general inquiries received at the Customer Service desks from internal and external Customers.
- To ensure that the Customer Service Team leader and Supervisor are updated and informed about all feedback received from Customers at the Customer Service desks.
- To answer telephone calls at the Customer Service desks for any queries.
- To capture and log all customers' requests and complaints in the system.
- Handle Customer complaints according to the department’s processes and SOPs.
- Prepare shift closing at the end of each shift, ensuring their individual reports are tallying in balance and correctly recorded. Ensure all cash is securely deposited at the end of each shift according to the department’s processes and SOPs.
- To ensure that the cash-in-hand is securely handled at all times according to the department’s processes and SOPs.
- Assist fellow Customer Service Officers, whenever required.
- To carry out meet and greet duties, whenever required, for tour related groups, schools etc.
- To provide accurate information to Customers related to running promotions set by the Marketing department and ensure execution as per the set SOP.
- To actively promote, sell and upsell MAFP Gift Cards and carry out all related processes and procedures.
- To promptly and accurately carry out the registration of eCoupon procedures required ensuring that department’s processes andSOPs are always adhered to.
- Responsible for handling the products sold at the Customer Service desk by maintaining accurate inventory levels and strictlyfollowing all accounting-related procedures. Report any discrepancies directly and immediately to the Customer Service Team Leader or Supervisor.
- Assist the Customer Service Team Leader/Supervisor in gathering information related to the in-store merchandise and activities such as sales and promotions.
- Regularly audit all in-mall directories to ensure that all information is up-to-date. Report any discrepancies to the Customer Service Supervisor.
- Ensure media enquiries are acknowledged and referred to the appropriate MAFP colleague or department.
- To carry out Call Centre duties (if applicable) when scheduled, adhering to the department processes and SOPs.
- Report any shortage or faults (e.g. supplies shortage, faulty equipment, etc.) immediately to your Customer Service Team Leaders/Supervisor.
- Assist in monitoring all asset facilities, signage and common areas; to ensure that the mall is always in an immaculate condition and report any problems or concerns immediately to the Customer Service Team Leader/Supervisor.
- Responsible of the tidiness and cleanliness of the Customer Service desks.

**Required Qualifications/Experience**:

- A bachelor degree in any discipline
- At least 1 year of customer service experience or in a customer-oriented role.
- Proficiency in English language is a must (written & spoken), secondary language (Arabic) is preferred.

#NOK_HC is hiring #Customer_service_agents for a multinational company located in #5th_settlement.
- Graduates and gap years only.
- Foreigners with residency and work permits can apply.
- Excellent up to fluent.
- Salary range: 5: 6k Net plus overtime allowance and annual bonus.
- Social& medical insurance.
- Transportation is provided from meeting points.
- Rotational Shifts (flexibility with overnight shifts is a must).
If interested, please send a WhatsApp msg to 01050038254, mentioning #T_Offshore.

نوع الوظيفة: دوام كامل, لحديثي التخرج

الراتب: E£5,000.00 - E£6,000.00 لكل شهر

التعليم:

- بكالوريوس (مفضل)

اللغة:

- الانجليرية (مطلوب)

**Location**:Egypt, Cairo

**Job category**:Customer Service Representative (CSR)

**Language**:English

**What's in it for YOU!**
- Best salary in the market
- Transportation provided
- Medical and social insurance
- Location is in Smart village
- Overnight bonus

**Join us as a Customer Service Representative!**

Job Responsibilities:

- Provide superior customer service by assisting clients, using the corresponding communication

channel: voice
Educate customers when needed, and provide guidance to customers in service provided.
- Manage large amounts of workload (incoming and outgoing calls, etc.).
- Identify and assess customers’ needs to achieve satisfaction.
- Document interactions properly as trained.
- Use available tools to be able to research for answers and solutions for customers.
- Provide excellent customer service using proper language and communication skills.
- Build sustainable relationships and trust with customer accounts through open and interactive

communication.
Administratively process everything agreed with the end users to satisfy the service, by using
Follow communication procedures, guidelines and policies. Be up to date with new procedures

and services, in order to effectively manage assistance to the customer.
Attracts potential customers by answering product and service questions.

**What are we looking for**:
Fluent English Speaker: level B2/C1

Effective written and verbal communication

Flexibility with rotational shifts (night&overnight)

**What Life at Transcom is like!**

Transcom Worldwide is one of the leading global customer experience companies, supplying local and global clients in multiple markets. With our global footprint and forward-leaning customer experience solutions, we serve our clients via different channels like voice, chat, social media, et. "At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together."

**Job Summary**:
**Responsibilities**:

- **Reservation Management**:_Process bookings, reservations, and cancellations accurately and efficiently. Coordinate with the property management team to ensure availability, cleanliness, and readiness of the holiday home for incoming guests.
- **Guest Communication**_**:Communicate with guests before, during, and after their stay to ensure a seamless experience. Address any questions, concerns, or special requests promptly and courteously.
- **Issue Resolution**:_ Handle guest complaints, inquiries, and issues effectively and professionally. Work to resolve problems in a timely manner to ensure guest satisfaction and positive reviews.
- **Property Maintenance Coordination**_: Liaise with maintenance staff and service providers to address any maintenance or cleanliness issues reported by guests. Coordinate repairs, cleaning, and upkeep of the holiday home to maintain high standards.
- **Market Analysis**:_ Stay informed about market trends, competitor offerings, and industry best practices related to holiday home management and customer service on online booking platforms.

**Requirements**:

- Advanced level of english speaking and writing
- high internet connectivity of at least 20 mps
- Proven experience in customer service, preferably in the hospitality or property management industry.
- Strong communication skills, both verbal and written, with the ability to interact effectively with guests and team members.
- Excellent organizational skills and attention to detail, with the ability to multitask and prioritize in a fast-paced environment.
- Ability to remain calm and professional under pressure, with a solution-oriented mindset.
- Flexibility to work evenings, weekends, and holidays as needed to accommodate guest bookings and inquiries.
- Knowledge of local regulations and laws pertaining to holiday home rentals and hospitality industry standards.

**Work times**

Tuesday - Sunday between the UK times of 6am to 4pm

There is one hour of unpaid lunch

**Job Types**: Full-time, Permanent

**Salary**: E£100.00 - E£150.00 per hour

Expected hours: 45 per week

Application Question(s):

- Are you accepting $2 USD per hour for training period and once this is finished, it will be $3 USD (training depends on how long it takes you to complete)
- Do you speak fluent english?
- Do you write in english to an advanced level?
- Do you have fast internet? Please send this to me on whatsapp a screenshot of the speed
- can you start soon? When can you start?
- Do you have experience with working in customer service?

**Language**:

- Portuguese (required)

Sutherland (Cairo site) is hiring customer service representatives
- Highest Net salary in the market (starts 12K net + KPIs + Allowances).
- Fully Paid training
- Granted KPIs for the first 3 months
- Medical and social insurance
- 9 working hours including 1-hour break/ 2 days off per week
- Transportation provided 24/7
- Bonus and incentive plan above an associate's salary
- 3,6 & 12 Months bonus
- *Fluency in English is a must*
- Must be flexible with working night and overnight shifts.

**Job Types**: Full-time, Temporary, Contract
Contract length: 12 months

**Salary**: E£12,300.00 - E£16,500.00 per month

Application Question(s):

- Previous experience? EG: Company:

- This is an English call center vacancy, so are you fluent in English?
- Are you flexible with working night and overnight shifts?
- What is your nationality?