9 Customer Data jobs in Egypt

Description
The CS Data Analyst will support the rapid growth of Customer Service Org by developing business metrics, mining data to uncover consumer insights and business opportunity, and also partnering with internal stakeholders to drive the business. This role requires an individual with excellent understanding of SQL and query development, good business acumen and the ability to work with multiple teams and stakeholders. Successful candidate will be a self-starter comfortable with ambiguity, will have strong attention to detail, and will be comfortable working in fast-paced and dynamic environment.
Additional locations include: Amman-Jordan
Key job responsibilities
- Understanding data and using automated, tools to extract data from databases.
- Designing of queries and generation of reports, dashboards and maintenance of data integrity.
- Plan and execute multiple projects, collaborating cross functionally/geographically.
- Complete ad hoc data retrieval and analysis using relational databases, Excel and other data management systems to fetch raw data and analyze it to prepare insightful reports.
- Deep dive into the data to capture defects and surface improvement opportunities using visualization, charts and graphs.
- Support CS Operations during large scale feature, product and business launches.
- Data collection and entry as needed. Data mining and problem solving.
- Timely communication with team and Stakeholders on progress updates.
About the team
Amazon's mission is to be Earth's most customer-centric company. We work towards a single goal: which is to ensure the best experience for our customers. To achieve this, Amazon Middle East Customer Service (CS) is looking for a Data Analyst who analyzes Customer Service (CS) operational data to identify trends and deliver actionable insights. This role creates performance reports, identifies customer pain points through data analysis, and recommends solutions to improve customer experience. The analyst works closely with CS teams to implement data-driven improvements.
Basic Qualifications
- Strong mathematical skills to help collect, measure, organize and analyze data.
- Strong Analytical and logical thinking to decode issues with data.
- Experience defining requirements and using data and metrics to generate business insights.
- Technical skills - Advanced proficiency in SQL/ETL, Microsoft Excel, and statistical analysis tools and techniques.-Experience with data visualization using QuickSight, Tableau, or similar tools.
- Strong Analytical skills - has ability to start from ambiguous problem statements, identify and access relevant data, make appropriate assumptions, perform insightful analysis and draw conclusion relevant to the business problem.
- Ability to present information professionally & concisely with supporting data.
- Ability to work effectively & independently in a fast-paced environment with tight deadlines.
- Excellent verbal and written communications skills are a must, as well as the ability to work effectively with multiple teams and stakeholders.
Preferred Qualifications
- Bachelor's degree in Engineering, Mathematics, Statistics or similar quantitative discipline
- 2-3 years in relevant experience as Business Analyst or equivalent
- Background in e-commerce, retail, telecommunications, customer operations
- Awareness and experience of automating workflows and mechanisms
- SQL and analytical tools and techniques
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Key Responsibilities:

- Manage and maintain employee records in Workday through JML lifecycle
- Execute pre-onboarding and probation administration, including pre-employee checks for new joiners and set up new employee records
- Trigger joiner, mover, leaver checklists
- Maintain and update cost centers in systems
- Execute online exit process, including digital exit surveys and maintenance of digital alumni records
- Owns HR systems and data management.
- Support with interactions with Senior stakeholders.
- Driving simplification of HR processes and promoting data based organizational decisions as well as accurate HR data management across the systems

**Skills**:

- Should have an understanding and experience in Workday, Vizier, Talent Systems, Payroll Systems and their interlinkages.
- Standards of Leadership
- Interact and engage with HR and Business stakeholders and teams
- Own data accuracy and maintenance of the data in the system
- Support any internal and external audit requirements where data from the HR systems is required, and ensure all findings are investigated and resolved.
- Ensure that all standard reporting requirements into the business are delivered on time
- Has “customer care mindset”
- Strong organization skills as well as attention to detail and due diligence.

**Master Data Management Associate**

**POSITION SNAPSHOT**
Location: Nestlé Business Services Cairo
Company: Nestlé
Full-time

**Main Purpose of Job**:
**Responsibilities**:

- Works closely with CMD, VMD, LDO & Reference Data team for daily validation & approval of all type of master data requisitions.
- Creating and enforcing policies for effective data management
- Formulating management techniques for quality data collection to ensure adequacy, accuracy and legitimacy of data
- Devising and implementing efficient and secure procedures for data management and analysis with attention to all technical aspects
- Works with business units and appropriate team members to resolve Master Data issues in an efficient and timely manner
- Manage Customer and Vendor data integrity across systems
- Ensure Replication of data is conducted in a timely manner.
- Operate and manage established systems for the management of internal data and make
- recommendations for improvement as appropriate
- Ensuring full and effective inter-company communication of any process or data changes.
- In cooperation with Master Data Manager and Business Analyst develop tools required to effectively manage all customer & vendor master data issues and improve data accuracy.
- Resolve any problem areas of existing customer & vendor master data integrity and provide solutions going forward.
- Be an active member of assigned integration projects that involve Customer, Vendor Master Data & Reference data changes.
- Conduct Dormant Cleansing for CMD & VMD.

**Required skills**:

- Bachelor’s degree in any relevant field (Business Management, Supply Chain, Finance)
- SAP Knowledge is a plus.

**.**:
**TERMS AND CONDITIONS**:
**JOB TITLE**:
**Data Management & Visualization Officer**

**TYPE & LEVEL OF CONTRACT**:
**Service Contract, SC-8**

**UNIT/DIVISION**:
**Monitoring & Evaluation**

**DUTY STATION (City, Country)**:
**Regional Bureau in Cairo (RBC), Cairo, Egypt**

**REPORT TO**:
**Regional Monitoring & Evaluation Officer**

**DURATION OF CONTRACT**:
**1 year, renewable**

**ABOUT WFP**:
The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

WFP’s Regional Bureau for the Middle East and Northern Africa (RBC), based in Cairo, Egypt, provides strategic guidance, policy/technical support and direction to WFP operations and activities in 16 countries: Algeria, Armenia, Egypt, Iran, Iraq, Jordan, Lebanon, Libya, Moldova, Morocco, State of Palestine, Syria, Tunisia, Turkey, Ukraine and Yemen. These country offices aim to assist roughly one-third of all of WFP’s beneficiaries (approx. 30 million) in some of the most critical humanitarian emergencies of our time. RBC is also active in the ‘Changing Lives’ side of WFP’s mandate, helping national governments and local communities improve nutrition, livelihoods, school feeding, social protection, climate and disaster risk reduction and other programmes that build resilience and support development.

**WHY WORK AT WFP?**:
**SAVING & CHANGING LIVES ** **:

- Make a difference, the world will notice._
We are driven by our mission to fight world hunger and feed people’s dreams of a brighter future.

**GLOBAL COMMUNITY**:

- Build bridges that unite people across the world._
Being part of a global, diverse and multicultural community like WFP, will continuously expose you to new ideas and perspectives.
How we deliver our mission in a deep respect for personal and cultural differences and close collaboration between every member of our global team, will certainly enrich your experience and knowledge on so many levels.

**UNLIMITED POSSIBILITIES**:

- Unlock possibilities you never thought you'd find._
WFP goes anywhere it is needed and does whatever it takes to get the job done.

**LIFE-CHANGING EXPERIENCE**:

- Reach beyond yourself and discover your true potential._
WFP offers the kind of life-changing experiences you’re unlikely to find in many other organizations.

**Join us to make a difference**
**Watch this video to know more about us!**

**JOB PURPOSE**:
The Regional Monitoring team is providing technical support and oversight to 17 countries during their implementation of the Country Strategic Plans (CSP). 17 countries are Egypt, Armenia, Algeria, Iran, Iraq, Jordan, Kyrgyzstan, Lebanon, Libya, Morocco, State of Palestine, Sudan, Syria, Tajikistan, Tunisia, Turkey, and Yemen.

The team guides and ensures that the CSP Monitoring, Review and Evaluation plans will provide the most relevant and strategic information toward achieving expected results while being compliant with WFP corporate monitoring and evaluation requirements. To ensure effective programming, it is essential that monitoring and evaluation (M&E) ensures risks are mitigated and decision-makers can adjust programmes based on findings and data coming in through M&E systems. However, the systems used for data collection, reporting and visualization of findings are not yet standardized or consistent across the organization.

WFP seeks to build its capacity to centrally receive, store, process and analyze digital operational data for the purpose of promoting accountability, controls, and efficiencies across its programmes and use data to better inform WFP’s programme design and performance measurement through the analysis of data collected from its regional operations.

Particularly for this position, the Data Management Specilaist will focus on management and visualization of regional monitoring data by developing and standardizing consolidated databases and insightful and innovative dashboards to best leverage M&E data both within Country Offices and across the region. The position includes also knowledge management and capacity building of M&E staff on data visualization.

**KEY ACCOUNTABILITIES (not all-inclusive)**:
Under the supervision of the Regional Monitoring Officer, work with the RBC Monitoring team to understand and implement M&E business requirements at the corporate and regional levels.
- Develop centralized data management systems (databases) to consolidate and manage regional monitoring data and enable automatized reporting of findings.
- Perform data cleaning, organization and analysis and set up regular reporting templates (dashboards) in line with specified business requirements for M&E at regional and countrylevel using visualizatio

**Introduction**
A Sales Representative (Digital) role (what we internally call a 'Digital Sales Specialist') within IBM's Data & AI brand means helping to accelerate enterprises' success by improving their ability to understand their data. It means helping to provide solutions that enable people across organizations, in multiple roles, the ability to turn data into actionable insights without having to wait for IT. And it means helping to sell multi-award winning software, and world-class design practices that enables business analysts to ask new questions. The answers to which are literally shaping the future and changing the world.

**Your Role and Responsibilities**
As a Digital Sales Specialist you'll become a trusted go-to expert. You'll collaborate with colleagues across the Sales team - advising and supporting on client engagements throughout the critically important early phases of the sales cycle, and helping to lead prospects to our award winning cloud solutions.

We're passionate about success. If this role is right for you, then your achievements will mean that your career is flourishing and our clients are thriving. To help ensure this win-win outcome, a 'day-in-the life' of this role may include, but not be limited to
- Understanding your prospective clients' buying cycles to accurately predict the potential and timings of deal closures - clearly communicating your forecasts with stakeholders at all levels.
- Supporting your squad of Business Development, Marketing and Technical colleagues ('IBMers') to identify and create up
- /cross-sell opportunities within your assigned territory.
- Working with IBM Marketing and Sales leadership to activate targeted new business campaigns.
- Collaborating with your squad to design use-cases and proofs of concept in response to prospective clients' requests for information (RFIs)
- Co-creating and presenting on high-level, value propositions for clients - successfully landing product features, functionality and solutions in a way that's highly compelling.

**Required Technical and Professional Expertise**
- Demonstrable experience of consultatively selling technology solutions against complex use-cases.
- Exceptional communication skills across written and verbal medians.
- Strong analytical skills with proven examples of using data to influence, make business decisions and drive commercial outcomes.

**Preferred Technical and Professional Expertise**
- Depth and breadth of knowledge regarding the Data & AI market in order to consult and advise, and quickly grow your reputation as your clients' credible, trusted advisor. (Training on IBM's Data & AI offerings is provided)

**About Business Unit**

IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company’s Global Markets organization is a strategic sales business unit that manages IBM’s global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients’ growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that t

**Introduction**
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

**Your Role and Responsibilities**

**Required Technical and Professional Expertise**
Excellent Communication Skills

Fluency in Arabic and English

Bachelor degree in similar field

**Preferred Technical and Professional Expertise**
NA

**About Business Unit**

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

Are you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.

Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change - to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.

It's time to define your career.

**About IBM**

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

**Location Statement**

IBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment.

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**Introduction**
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

**Your Role and Responsibilities**

**Required Technical and Professional Expertise**
Required Skills:

- OpenText, FileNet, Content Management, DataCap, CaseManager, ECM

3-6 Years of Experience

**Preferred Technical and Professional Expertise**
NA

**About Business Unit**

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

Are you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.

Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change - to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.

It's time to define your career.

**About IBM**

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

**Location Statement**

IBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment.

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**Introduction**
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

**Your Role and Responsibilities**

**Required Technical and Professional Expertise**
- Java
- C#
- .Net
- Strong programming concepts

**Preferred Technical and Professional Expertise**
N/A

**About Business Unit**

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

**About IBM**

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

**Location Statement**

IBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment.

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.