29 Customer Data jobs in Egypt

1. Determine patterns and analyse customer behaviour to address business problems and generate actionable insights
2. Assess the performance of different marketing activities (e.g. campaigns, product ) and their impact on the customers
3. Gather, validate, and explore data in order to find hidden insights and patterns
4. Analyse information from multiple data sources and business stakeholders to identify actionable insights
5. Identify opportunities to drive customer value, through different customer behaviour analysis techniques
6. Review customer data for trends, patterns, and causal analysis to assist in understanding customer behaviour 
7. Execute advanced analytics techniques to translate large and complex datasets into concise easy-to-use insights
8. Collaborate with Business and Data Engineering teams to solve business problems and identify opportunities for building ready for use data products
9. Assist in the communication of results, insights and data-driven recommendations to stakeholders and executive leadership
   
   Policies, Processes and Procedures
10. Follow all relevant department policies, processes, standard operating procedures and instructions so that operations are carried out in a controlled and consistent manner
    
    Day-to-day Operations
11. Follow the day-to-day operations related to own job in the department to ensure business continuity

• Bachelor's Degree with strong academic performance in a quantitative field (Computer Science, Statistics/Mathematics, Actuarial Science, Operations Research, Industrial Engineering…etc.)
• Master's Degree in a quantitative or business field is a plus
• Analyst: Experience of at least 2 - 4 years
• Experience in advanced analytics or customer insights related jobs is a plus
• Experience in banking industry would be a plus
• Excellent verbal, written communication and presentation skills
• Excellent Microsoft Excel skills
• Highly motivated team player with strong presentation skills
• Good knowledge of SQL/R/Python programming
• Ability to present complex information in simple terms with clear recommendations
• Strong quantitative analytical capabilities combined with experience in dealing with large and/or complex data 
• Outstanding data interpretation skills and attention to detail
• Ability to work in a fast-paced environment, adapt easily to changing situations and demonstrates flexibility in juggling priorities
• Problem solver with a can-do attitude
• Knowledge of visualization tools (Tableau, etc.) is a plus

JOB TITLE
Manager – Customer Insights | MAF Retail | Retail Corporate Egypt

Role Summary
The Manager – Customer Insights will play a critical role in leveraging internal and external data to identify trends, monitor performance and support business decisions. They will be managing projects to collect, analyze and translate customer data into actionable insights to drive business performance and deepen market and customer understanding.

ROLE PROFILE

• Lead research projects to address business priorities and needs
• Develop research material to support Marketing Communications and other functions (Corporate) and country teams in decision-making process
• Leverage Carrefour customer databases to conduct surveys in-house for agility and cost efficiency
• Synthetize and integrate internal and external data to impact business metrics
• Manage and liaise with agencies to ensure data accuracy and deliverables reliability
• Lead analysis and reporting to understand market dynamics, identify opportunities and address challenges
• Identify and share market and retail trends to influence business decisions
• Manage research agencies and client servicing teams to ensure service and delivery standards are met

Requirements

• Bachelor's Degree in Business Administration or Marketing
• 5+ years in market research and previous experience managing FMCG research projects is a plus.
• Multinational Experience is required.
• Strong Communications skills.
• Stakeholder Management.

What We Offer

• At Majid Al Futtaim, we're on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We're proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.

1. Determine patterns and analyse customer behaviour to address business problems and generate actionable insights
2. Assess the performance of different marketing activities (e.g. campaigns, product ) and their impact on the customers
3. Gather, validate, and explore data in order to find hidden insights and patterns
4. Analyse information from multiple data sources and business stakeholders to identify actionable insights
5. Identify opportunities to drive customer value, through different customer behaviour analysis techniques
6. Review customer data for trends, patterns, and causal analysis to assist in understanding customer behaviour 
7. Execute advanced analytics techniques to translate large and complex datasets into concise easy-to-use insights
8. Collaborate with Business and Data Engineering teams to solve business problems and identify opportunities for building ready for use data products
9. Assist in the communication of results, insights and data-driven recommendations to stakeholders and executive leadership
   
   Policies, Processes and Procedures
10. Follow all relevant department policies, processes, standard operating procedures and instructions so that operations are carried out in a controlled and consistent manner
    
    Day-to-day Operations
11. Follow the day-to-day operations related to own job in the department to ensure business continuity

• Bachelor's Degree with strong academic performance in a quantitative field (Computer Science, Statistics/Mathematics, Actuarial Science, Operations Research, Industrial Engineering…etc.)
• Master's Degree in a quantitative or business field is a plus
• Analyst: Experience of at least 2 - 4 years
• Experience in advanced analytics or customer insights related jobs is a plus
• Experience in banking industry would be a plus
• Excellent verbal, written communication and presentation skills
• Excellent Microsoft Excel skills
• Highly motivated team player with strong presentation skills
• Good knowledge of SQL/R/Python programming
• Ability to present complex information in simple terms with clear recommendations
• Strong quantitative analytical capabilities combined with experience in dealing with large and/or complex data 
• Outstanding data interpretation skills and attention to detail
• Ability to work in a fast-paced environment, adapt easily to changing situations and demonstrates flexibility in juggling priorities
• Problem solver with a can-do attitude
• Knowledge of visualization tools (Tableau, etc.) is a plus

We are seeking a motivated and analytical
Junior Commercial Customer Insights Lead
to support our team in turning data into actionable insights that drive business growth. This entry-level role is ideal for someone with up to
2 years of experience
in business analysis, market research, or a similar field, who is eager to develop their career in customer and commercial insights.

Key Responsibilities

• Collect, analyze, and interpret customer, sales, and market data to identify trends and opportunities.
• Support in designing and delivering customer insight reports, dashboards, and presentations for commercial teams.
• Assist in conducting market research and competitor analysis to inform strategy.
• Partner with marketing, sales, and product teams to provide data-driven recommendations.
• Maintain and update customer insight databases and dashboards.
• Translate findings into simple, actionable insights for stakeholders acrossthe business.
• Contribute to ad-hoc analysis and projects as required by the Customer Insights Manager.

Skills& Qualifications

• Bachelor's degree in Business, Marketing, Economics, Data Analytics, or

related field.

• Up to 2 years of relevant experience (e.g., customer insights, business analysis, marketing analytics, market research).
• Strong analytical skills with ability to interpret data and generate insights.
• Proficiency in Microsoft Excel and PowerPoint; knowledge of data visualization tools (e.g., Power BI, Tableau) is a plus.
• Excellent communication skills, both written and verbal, with the ability to simplify complex data.
• Detail-oriented, curious, and eager to learn.
• Ability to work collaboratively in a fast-paced environment

The position is part of the Global Business Solution in Cairo (GBS+ Cairo), in the Order Management Process specifically handling the operation of Customer Master Data & Pricing Specialist.

• Build the Foundation: Craft and Manage Local Customer Profiles: ensuring accuracy and completeness.
• Power Pricing Strategies: Master Discounts and Workflows: Take control of pricing and discounts, navigating the Madame workflow to launch new materials effectively.
• Uncover Insights: Deliver Actionable Customer Data Reports: Transform raw data into strategic insights, driving informed decisions through impactful reporting.

Highly detail-oriented and focused candidates with a demonstrated interest in operations and a strong customer-centric approach. Ideal candidates will possess time-management skills, a collaborative mindset, and a commitment to continuous learning.

• 1-3 years
• French and English speaker is a must
• Microsoft office knowledge is a must
• SAP is a plus
• Excellent communication, problem solving and analytical skills
• Digital mindset

• Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
• Diverse national and international growth opportunities
• Global wellbeing standards with health and preventive care programs
• Gender-neutral parental leave for a minimum of 8 weeks
• Employee Share Plan with voluntary investment and Henkel matching shares
• Comprehensive Health Insurance for employee + dependents
• Employee Assistance Programme provides a wide range of mental health and wellbeing benefits

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets.

Job No:

Location: Egypt

Job Purpose:

The Voice of Customer (VoC) Insights Analyst is responsible for analyzing and reporting customer feedback to drive actionable insights and improve customer experience. The VoC Insight Analyst will work closely with the Senior VoC Manager and Customer Market Insights Function to ensure that customer feedback is effectively utilized and implemented by the brands.

Accountabilities (but not limited to):

Data Analysis

• Writing and consistently improving VoC questionnaires
• Analyzing data to identify trends, issues, and opportunities for improvement.
• Creating and maintaining regular reports and dashboards that highlight key insights and metrics.

Cross-Data Connection

• Integrate VoC findings with other data points to provide comprehensive recommendations.

Insights Reporting

• Create detailed reports and dashboards that inform business decisions.

Stakeholder Support & Action Plans

• Present insights to stakeholders to drive CX improvements
• Collaborate with different departments (e.g., marketing, product development, customer service) to ensure VoC insights are integrated into their processes.
• Assist in the development and implementation of action plans based on VoC data.

Customer Advocacy

• Act as an advocate for the customer within the organization, ensuring that customer feedback is considered in decision-making processes.
• Develop initiatives to improve customer experience based on VoC insights.

Competencies – Functional (job specific):

• Data Analysis: Expertise in analyzing large datasets for insights.
• Data Storytelling: Strong ability to communicate findings clearly.
• Insights Synthesis: Ability to connect survey insights with business data.
• Reporting: Proficient in developing actionable reports.

Qualifications:

• Bachelor's degree in Analytics, Marketing, or Business.
• 3-5 years in data analytics or customer insights roles.
• Proficient in English and Arabic.
• Proficient in data analysis tools (Power BI, Tableau), VoC tools (Medallia, Qualtrics, Sprinklr).
• Analytical thinking, attention to detail, and storytelling with data.

Advertised: 10 Sep 2025

Application close: 11 Oct 2025

We are looking for a skilled and detail-oriented CRM & Data Performance Manager to oversee lead quality, CRM workflows, employee performance tracking, and cross-department reporting. This role is ideal for someone with strong analytical skills, a deep understanding of Bitrix24, and a passion for optimizing systems and performance.

You will play a key role in maintaining lead integrity, automating CRM processes, generating actionable reports, and evaluating the performance of both teams and individuals across the organization.

Key Responsibilities:

Lead Management & CRM Optimization

* Manage the quality, structure, and distribution of leads within Bitrix24.

* Design and implement automated lead assignment rules to optimize follow-up speed and efficiency.

* Ensure lead data accuracy and consistency across the system.

* Continuously audit and clean CRM pipelines and lead databases.

Reporting & Analytics

* Produce and manage daily lead activity reports for real-time tracking and follow-up.

* Develop detailed weekly and monthly reports covering: o Lead source performance and quality

o Sales team performance metrics and conversion rates o Marketing campaign ROl and efficiency o Funnel performance and optimization suggestions

* Conduct company-wide employee performance evaluations using CRM data and productivity indicators. o Highlight strengths and identify weaknesses o Provide recommendations for training or process improvement

Bitrix24 System Management

* Take full ownership of the Bitrix24 CRM environment, including CRM, tasks, communications, automation, and integrations.

* Build an all-in-one internal system using Bitrix24 to centralize workflows for sales, marketing, and support teams.

* Integrate third-party tools, forms, and data sources to enhance system functionality.

* Maintain and optimize project/task boards, communication structures, and reporting modules.

Database & Recordkeeping

* Maintain a daily operational database to track lead activities, follow-ups, and team productivity.

* ⁠
• Ensure systematic logging and data capture for all interactions and tasks within the CRM.

Qualifications:

* 2+ years of experience in data analysis and CRM management (Bitrix24 experience is a highly preferred)

* Strong analytical skills and a data-driven mindset

* Experience in building custom workflows, automations, and dashboards in Bitrix24

* Familiarity with CRM-based employee performance tracking

* Advanced Excel/Google Sheets skills; knowledge of BI tools (e.g., Power BI, Tableau) is a plus

* Excellent communication, documentation, and reporting skills

* Ability to work independently and manage cross-functional projects

Description
The CS Data Analyst will support the rapid growth of Customer Service Org by developing business metrics, mining data to uncover consumer insights and business opportunity, and also partnering with internal stakeholders to drive the business. This role requires an individual with excellent understanding of SQL and query development, good business acumen and the ability to work with multiple teams and stakeholders. Successful candidate will be a self-starter comfortable with ambiguity, will have strong attention to detail, and will be comfortable working in fast-paced and dynamic environment.

Additional locations include: Amman-Jordan

Key job responsibilities

• Understanding data and using automated, tools to extract data from databases.
• Designing of queries and generation of reports, dashboards and maintenance of data integrity.
• Plan and execute multiple projects, collaborating cross functionally/geographically.
• Complete ad hoc data retrieval and analysis using relational databases, Excel and other data management systems to fetch raw data and analyze it to prepare insightful reports.
• Deep dive into the data to capture defects and surface improvement opportunities using visualization, charts and graphs.
• Support CS Operations during large scale feature, product and business launches.
• Data collection and entry as needed. Data mining and problem solving.
• Timely communication with team and Stakeholders on progress updates.

About The Team
Amazon's mission is to be Earth's most customer-centric company. We work towards a single goal: which is to ensure the best experience for our customers. To achieve this, Amazon Middle East Customer Service (CS) is looking for a Data Analyst who analyzes Customer Service (CS) operational data to identify trends and deliver actionable insights. This role creates performance reports, identifies customer pain points through data analysis, and recommends solutions to improve customer experience. The analyst works closely with CS teams to implement data-driven improvements.

Basic Qualifications

• Strong mathematical skills to help collect, measure, organize and analyze data.
• Strong Analytical and logical thinking to decode issues with data.
• Experience defining requirements and using data and metrics to generate business insights.
• Technical skills – Advanced proficiency in SQL/ETL, Microsoft Excel, and statistical analysis tools and techniques.
• Experience with data visualization using QuickSight, Tableau, or similar tools.
• Strong Analytical skills – has ability to start from ambiguous problem statements, identify and access relevant data, make appropriate assumptions, perform insightful analysis and draw conclusion relevant to the business problem.
• Ability to present information professionally & concisely with supporting data.
• Ability to work effectively & independently in a fast-paced environment with tight deadlines.
• Excellent verbal and written communications skills are a must, as well as the ability to work effectively with multiple teams and stakeholders.

Preferred Qualifications

• Bachelor's degree in Engineering, Mathematics, Statistics or similar quantitative discipline
• 2-3 years in relevant experience as Business Analyst or equivalent
• Background in e-commerce, retail, telecommunications, customer operations
• Awareness and experience of automating workflows and mechanisms
• SQL and analytical tools and techniques

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Company
- for E-Commerce LLC

Job ID: A

Data Management - ETL Developer

Full time onsite for banking sector

Skills & Qualifications Bachelor's degree in computer science or equivalent, with special training in RDBMS Use of Structured Query Language (SQL)Ability in Data profiling , preparation, and cleansing Ability in Data modeling Use of ETL tool (ODI or Informatica)

Experience in creating databases, extracting, and preparing data Use of Visualization tool (OBIEE)