132 Customer Care jobs in Egypt
Customer Care Agent
Teleperformance
Posted today
Job Viewed
Job Description
Requirements:
Answer phone calls to help customers resolve their issues
- Answer customers' inquiries
- Report problem or escalate calls if needed
- English profile must be +B1
- Grads, Egyptians, non-egyptians, drop outs are welcome to apply.
- 5 working days a week, 9 hours a day including 1 hour break
- Full commitment is essential
**Benefits**:
- From 7500 to 1000 EP net salary.The exact salary is determined after the interview depending on English profile.
- Transportation provided all over Cairo.
- Door to door transportation for girls working night shifts
- Social and medical insurance
- Ability to get promoted after six months operations
- 1000 EP overnight allowance.
- Availability to work overtime and improve your income.
- Friendly and supportive work environment.
**Job Types**: Full-time, Contract
**Salary**: E£8,000.00 per month
**Language**:
- English (required)
Answer phone calls to help customers resolve their issues
- Answer customers' inquiries
- Report problem or escalate calls if needed
- English profile must be +B1
- Grads, Egyptians, non-egyptians, drop outs are welcome to apply.
- 5 working days a week, 9 hours a day including 1 hour break
- Full commitment is essential
**Benefits**:
- From 7500 to 1000 EP net salary.The exact salary is determined after the interview depending on English profile.
- Transportation provided all over Cairo.
- Door to door transportation for girls working night shifts
- Social and medical insurance
- Ability to get promoted after six months operations
- 1000 EP overnight allowance.
- Availability to work overtime and improve your income.
- Friendly and supportive work environment.
**Job Types**: Full-time, Contract
**Salary**: E£8,000.00 per month
**Language**:
- English (required)
This advertiser has chosen not to accept applicants from your region.
0
Customer Care Rep
NCR
Posted today
Job Viewed
Job Description
About NCR
NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.
**Job Description**:
Title: Incident Management Agent
Location: Egypt
Grade: 7
**Required Skills**:
- Bachelor’s degree.
- Excellent command in spoken and written English.
Job Responsibilities:
- Acting as single point of contact for NCR Financial customers with Incident Management Services; Accountable for continuously receiving and handling high volumes of customer calls.
- Responsible for service requests from customer and ensure timely and satisfactory resolution of problems; Generates daily and weekly incident reports; Reviews incident history to determine recurring faults.
- Monitoring ATM networks for NCR's ATM monitoring customers.
- Determining priority based on problem information and documented guidelines; Providing accurate and creative solutions to user problems of moderate nature to maximize user productivity; Using tools to remotely access customer equipment to diagnose and resolve customer problem.
- Recording information into the HDS (Help Desk Solution) system; Document, verify and make appropriate corrections to the incident record and customer profile ensure thorough documentation of problem description and all subsequent activity; Updates work orders and provides status information.
- Escalating customer problems both internally and externally, when required, according to defined escalation paths.
- Enhancing and developing quality support methods and communication skills through coaching, feedback, and other developmental approaches.
- Researching, resolving, and responding to questions received via telephone calls, letters, and callbacks in a timely manner, in accordance with current standards.
- Acquiring and maintaining current knowledge of relevant product offerings and support policies; Assist in special product-related issues as needed.
- Participating in team projects that enhance the quality or efficiency of help desk service, Guide team in effective planning.
- Responsible for overall IM system implementation and management.
Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO Statement
Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.
NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.
**Job Description**:
Title: Incident Management Agent
Location: Egypt
Grade: 7
**Required Skills**:
- Bachelor’s degree.
- Excellent command in spoken and written English.
Job Responsibilities:
- Acting as single point of contact for NCR Financial customers with Incident Management Services; Accountable for continuously receiving and handling high volumes of customer calls.
- Responsible for service requests from customer and ensure timely and satisfactory resolution of problems; Generates daily and weekly incident reports; Reviews incident history to determine recurring faults.
- Monitoring ATM networks for NCR's ATM monitoring customers.
- Determining priority based on problem information and documented guidelines; Providing accurate and creative solutions to user problems of moderate nature to maximize user productivity; Using tools to remotely access customer equipment to diagnose and resolve customer problem.
- Recording information into the HDS (Help Desk Solution) system; Document, verify and make appropriate corrections to the incident record and customer profile ensure thorough documentation of problem description and all subsequent activity; Updates work orders and provides status information.
- Escalating customer problems both internally and externally, when required, according to defined escalation paths.
- Enhancing and developing quality support methods and communication skills through coaching, feedback, and other developmental approaches.
- Researching, resolving, and responding to questions received via telephone calls, letters, and callbacks in a timely manner, in accordance with current standards.
- Acquiring and maintaining current knowledge of relevant product offerings and support policies; Assist in special product-related issues as needed.
- Participating in team projects that enhance the quality or efficiency of help desk service, Guide team in effective planning.
- Responsible for overall IM system implementation and management.
Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO Statement
Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.
This advertiser has chosen not to accept applicants from your region.
1
Customer Care Representative
Sutherland Egypt
Posted today
Job Viewed
Job Description
Sutherland (Cairo site) is hiring customer service representatives
- Highest Net salary in the market starts 12,100 Net + kpis + allowances)
- Fully Paid training + granted KPIs within training
- Granted KPIs for the first 3 months
- Medical and social insurance
- 9 working hours including 1-hour break/ 2 days off per week
- Transportation provided 24/7
- Bonus and incentive plan above an associate's salary
- 3,6 & 12 Months bonus
- *Fluency in English is a must*
- Flexibility with working night and overnight shifts is a must
Pay: E£12,000.00 - E£15,500.00 per month
Application Question(s):
- Previous Experience? EG: Company Name
- Are you okay with working night and overnight shifts?
- Nationality?
- Highest Net salary in the market starts 12,100 Net + kpis + allowances)
- Fully Paid training + granted KPIs within training
- Granted KPIs for the first 3 months
- Medical and social insurance
- 9 working hours including 1-hour break/ 2 days off per week
- Transportation provided 24/7
- Bonus and incentive plan above an associate's salary
- 3,6 & 12 Months bonus
- *Fluency in English is a must*
- Flexibility with working night and overnight shifts is a must
Pay: E£12,000.00 - E£15,500.00 per month
Application Question(s):
- Previous Experience? EG: Company Name
- Are you okay with working night and overnight shifts?
- Nationality?
This advertiser has chosen not to accept applicants from your region.
2
Customer Care Team Lead
Cartona
Posted today
Job Viewed
Job Description
**About Cartona**:
We are a B2B marketplace. We empower retailers by connecting them to hundreds of wholesalers, suppliers and producing companies. Our aim is to enable retailers by providing them with easy price comparison, exclusive offers and seamless ordering and fulfillment experience through digitizing the traditional trade market.
**What we are looking for**:
We are on the hunt for a Customer Care Team Lead to lead quality and productivity of assigned customer service tribe members to provide the outmost customer service experience.
location: Dokki
**Your day in a Nutshell might include**:
- Define and implement standards/procedures for ensuring optimal customer service level and quality.
- Take ownership of customers issues and follow problems through to resolution
- Set a clear mission and deploy strategies focused towards that mission
- Conduct surveys to gather information on customer opinion of rendered services
- Supervise the activities of customer service team to ensure their interaction with customers reflect positively on the company
- Liaise with other departments to ensure delivery of high quality services
- Establish communication mediums through which customers can readily contact a company
- Monitor the activities of the customer service team to ensure compliance with acceptable standards of customer service
- Conduct studies and research to discover new techniques necessary for improving customer experience
- Organize training programs for customer service representatives in order to update their job knowledge and enhance their skills
- Utilize customer relationship management (CRM) tools in coordinating and monitoring customer experience operations
- Analyze statistics and compile accurate reports
- Recruit, mentor and develop customer Care agents and nurture an environment where they can excel through encouragement and empowerment
**We are looking for you if**:
- You are customer-oriented.
- You have an excellent communication and negotiation skills.
- You are Problem-solver.
**You fit the bill if**:
- You have BSc/BA in Business Administration, Marketing or a related field.
- Proven experience as a Customer service team lead.
- Experience in tracking relevant KPIs (e.g. customer satisfaction).
- Proficient in MS Office, with working knowledge of CRM platforms (e.g. Salesforce).
**What’s in it for you**:
- Career Growth through our learning and development programs.
- Lots of discounts in our Entertainment, Financial Support and Wellbeing programs.
- Family Care Program
- Flexible working hours.
**What happens once you apply?**
Once you apply, you start your journey of CV screening, Phone Screening, Technical interview, HR interview and Final interview.
**Get to Know more about Life at Cartona through the below links**:
We are a B2B marketplace. We empower retailers by connecting them to hundreds of wholesalers, suppliers and producing companies. Our aim is to enable retailers by providing them with easy price comparison, exclusive offers and seamless ordering and fulfillment experience through digitizing the traditional trade market.
**What we are looking for**:
We are on the hunt for a Customer Care Team Lead to lead quality and productivity of assigned customer service tribe members to provide the outmost customer service experience.
location: Dokki
**Your day in a Nutshell might include**:
- Define and implement standards/procedures for ensuring optimal customer service level and quality.
- Take ownership of customers issues and follow problems through to resolution
- Set a clear mission and deploy strategies focused towards that mission
- Conduct surveys to gather information on customer opinion of rendered services
- Supervise the activities of customer service team to ensure their interaction with customers reflect positively on the company
- Liaise with other departments to ensure delivery of high quality services
- Establish communication mediums through which customers can readily contact a company
- Monitor the activities of the customer service team to ensure compliance with acceptable standards of customer service
- Conduct studies and research to discover new techniques necessary for improving customer experience
- Organize training programs for customer service representatives in order to update their job knowledge and enhance their skills
- Utilize customer relationship management (CRM) tools in coordinating and monitoring customer experience operations
- Analyze statistics and compile accurate reports
- Recruit, mentor and develop customer Care agents and nurture an environment where they can excel through encouragement and empowerment
**We are looking for you if**:
- You are customer-oriented.
- You have an excellent communication and negotiation skills.
- You are Problem-solver.
**You fit the bill if**:
- You have BSc/BA in Business Administration, Marketing or a related field.
- Proven experience as a Customer service team lead.
- Experience in tracking relevant KPIs (e.g. customer satisfaction).
- Proficient in MS Office, with working knowledge of CRM platforms (e.g. Salesforce).
**What’s in it for you**:
- Career Growth through our learning and development programs.
- Lots of discounts in our Entertainment, Financial Support and Wellbeing programs.
- Family Care Program
- Flexible working hours.
**What happens once you apply?**
Once you apply, you start your journey of CV screening, Phone Screening, Technical interview, HR interview and Final interview.
**Get to Know more about Life at Cartona through the below links**:
This advertiser has chosen not to accept applicants from your region.
3
Air Logistics Customer Care Specialist
Cairo, Al Qahirah
Kuehne+Nagel
Posted 5 days ago
Job Viewed
Job Description
**It's more than a job**
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
****
**How you create impact**
- Shipment Ownership: Ensure efficient file handling and availability of customer data for stakeholder teams.
- Customer Communication: Monitor shipments consistently and communicate proactively with customers.
- Feedback Management: Handle customer feedback, complaints, and escalations, ensuring swift corrective actions.
- Digital Solutions: Promote awareness and usage of customer-facing digital solutions.
- Customer Implementations: Actively participate in customer implementations and scalable trainings.
- Profit Maximization: Focus on spot quotation execution, fast response times, and upselling KN products.
- Customer Growth: Manage and develop customer growth and retention strategies.
**What we would like you to bring**
Education & Experience:
- Knowledge and experience in freight forwarding, its processes, and regulations. Both education and experience are required.
Skills:
- Commercial drive and mindset.
- Strong communication, problem-solving, and conflict resolution skills.
- Knowledge of Air Logistics standard operating model and products.
Technical Knowledge:
- Familiarity with import and export handling concepts and system technicalities.
Behavioral Competencies:
- Demonstrate self-awareness and integrity.
- Enable team success and trust.
- Take ownership and show courage and conviction.
**What's in it for you**
- Career Growth: Clear pathways for advancement and professional development.
- Supportive Environment: Positive, inclusive, and supportive work culture.
- Recognition: Regular recognition for achievements and contributions.
- Flexibility: Flexible working arrangements supporting a healthy work-life balance.
**Who we are**
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1- during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: with the nature of your request. We will answer your inquiry within 24 hours.
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
****
**How you create impact**
- Shipment Ownership: Ensure efficient file handling and availability of customer data for stakeholder teams.
- Customer Communication: Monitor shipments consistently and communicate proactively with customers.
- Feedback Management: Handle customer feedback, complaints, and escalations, ensuring swift corrective actions.
- Digital Solutions: Promote awareness and usage of customer-facing digital solutions.
- Customer Implementations: Actively participate in customer implementations and scalable trainings.
- Profit Maximization: Focus on spot quotation execution, fast response times, and upselling KN products.
- Customer Growth: Manage and develop customer growth and retention strategies.
**What we would like you to bring**
Education & Experience:
- Knowledge and experience in freight forwarding, its processes, and regulations. Both education and experience are required.
Skills:
- Commercial drive and mindset.
- Strong communication, problem-solving, and conflict resolution skills.
- Knowledge of Air Logistics standard operating model and products.
Technical Knowledge:
- Familiarity with import and export handling concepts and system technicalities.
Behavioral Competencies:
- Demonstrate self-awareness and integrity.
- Enable team success and trust.
- Take ownership and show courage and conviction.
**What's in it for you**
- Career Growth: Clear pathways for advancement and professional development.
- Supportive Environment: Positive, inclusive, and supportive work culture.
- Recognition: Regular recognition for achievements and contributions.
- Flexibility: Flexible working arrangements supporting a healthy work-life balance.
**Who we are**
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1- during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: with the nature of your request. We will answer your inquiry within 24 hours.
This advertiser has chosen not to accept applicants from your region.
4
Customer Care Representative - Service and Repair
Medtronic
Posted today
Job Viewed
Job Description
**Careers that Change Lives**
As a Service & Repair Customer Care Representative you will be the primary customer contact for the Service & Repair team across the entire Medtronic product ranges.
A customer care position is an excellent career choice if you enjoy problem solving, assisting people, and having a direct influence on your company's bottom line.
**A Day in the Life**
Responsible for our operations in Kingdom of Saudi Arabia while based in Cairo, Egypt, Customer Care Representative - Service & Repair will:
- Be an individual contributor who provides administrative/clerical support to colleagues and external customers, answering and processing service requests and service-related questions while demonstrating a deep customer intimacy.
- Work on complex tasks and may be responsible for leading daily operations.
- Have high degree of initiative and can work without fully documented procedures.
- Provide info/data on matters of moderate importance to the function of the department or may be of sensitive nature.
- Be responsible for system administration of service requests in ServiceNow, SAP and Salesforce and complete 100% of closed loop processes for Service & Repair.
- Follow-up daily regarding open service orders and queries while effectively managing invoicing and dispute management.
- Order spare parts and coordinate some logistics services, intercompany movements when necessary, and create repair, maintenance, and parts sales price quotations.
- Make or suggest adjustments in systems and processes to solve problems or improve department performance.
- Be 100% compliant with Quality procedures and trainings.
- Performs other related duties as assigned.
**Must Haves**
- Native in Arabic (both spoken and written)
- Very Good Command in English / independent user (B2)
- 3+ years of relevant experience
- Excellent communication, customer service and interpersonal skills
- Strong organizational, coordination and follow-up skills
- Good command of MS Office
- Self-motivated and independent
- Reliable, quality coincident even under stress
- Team player, who can work in a fast-paced environment, copes with deadlines and manages simultaneously several tasks and maintains a positive and enthusiastic attitude.
**Nice to Haves**
- Experience working in a similar environment.
- Experience in ticketing modules such as SAP, ServiceNow or Salesforce.
- Bachelor’s degree.
**We Offer**
We offer a competitive salary and benefits package to all our employees:
- Flexible working environment
- Annual Incentive Plan % depending on company results.
- Pension scheme and group discount on healthcare insurance
- Training possibilities via Cornerstone/Skills Lab
- Employee Assistance Program and Recognize! (our global recognition program)
**Our Commitment**
Our unwavering commitment to inclusion, diversity, and equity (ID&E) means zero barriers to opportunity within Medtronic and a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute. We know equity starts beyond our workplace, and we must play a role in addressing systemic inequities in our communities if we hope to have long-term sustainable impact. Anchored in our Mission, we continue to drive ID&E forward both to enhance the well-being of Medtronic employees and to accelerate innovation that brings our lifesaving technologies to more people in more places around the world.
**About Medtronic**
Bold thinking. Bolder actions. We are Medtronic.
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. Powered by our diverse knowledge, insatiable curiosity, and desire to help all those who need it, we deliver innovative technologies that transform the lives of two people every second, every hour, every day.
In everything we do, we are **engineering the extraordinary.**
**Your Answer**
LI-Hybrid
As a Service & Repair Customer Care Representative you will be the primary customer contact for the Service & Repair team across the entire Medtronic product ranges.
A customer care position is an excellent career choice if you enjoy problem solving, assisting people, and having a direct influence on your company's bottom line.
**A Day in the Life**
Responsible for our operations in Kingdom of Saudi Arabia while based in Cairo, Egypt, Customer Care Representative - Service & Repair will:
- Be an individual contributor who provides administrative/clerical support to colleagues and external customers, answering and processing service requests and service-related questions while demonstrating a deep customer intimacy.
- Work on complex tasks and may be responsible for leading daily operations.
- Have high degree of initiative and can work without fully documented procedures.
- Provide info/data on matters of moderate importance to the function of the department or may be of sensitive nature.
- Be responsible for system administration of service requests in ServiceNow, SAP and Salesforce and complete 100% of closed loop processes for Service & Repair.
- Follow-up daily regarding open service orders and queries while effectively managing invoicing and dispute management.
- Order spare parts and coordinate some logistics services, intercompany movements when necessary, and create repair, maintenance, and parts sales price quotations.
- Make or suggest adjustments in systems and processes to solve problems or improve department performance.
- Be 100% compliant with Quality procedures and trainings.
- Performs other related duties as assigned.
**Must Haves**
- Native in Arabic (both spoken and written)
- Very Good Command in English / independent user (B2)
- 3+ years of relevant experience
- Excellent communication, customer service and interpersonal skills
- Strong organizational, coordination and follow-up skills
- Good command of MS Office
- Self-motivated and independent
- Reliable, quality coincident even under stress
- Team player, who can work in a fast-paced environment, copes with deadlines and manages simultaneously several tasks and maintains a positive and enthusiastic attitude.
**Nice to Haves**
- Experience working in a similar environment.
- Experience in ticketing modules such as SAP, ServiceNow or Salesforce.
- Bachelor’s degree.
**We Offer**
We offer a competitive salary and benefits package to all our employees:
- Flexible working environment
- Annual Incentive Plan % depending on company results.
- Pension scheme and group discount on healthcare insurance
- Training possibilities via Cornerstone/Skills Lab
- Employee Assistance Program and Recognize! (our global recognition program)
**Our Commitment**
Our unwavering commitment to inclusion, diversity, and equity (ID&E) means zero barriers to opportunity within Medtronic and a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute. We know equity starts beyond our workplace, and we must play a role in addressing systemic inequities in our communities if we hope to have long-term sustainable impact. Anchored in our Mission, we continue to drive ID&E forward both to enhance the well-being of Medtronic employees and to accelerate innovation that brings our lifesaving technologies to more people in more places around the world.
**About Medtronic**
Bold thinking. Bolder actions. We are Medtronic.
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. Powered by our diverse knowledge, insatiable curiosity, and desire to help all those who need it, we deliver innovative technologies that transform the lives of two people every second, every hour, every day.
In everything we do, we are **engineering the extraordinary.**
**Your Answer**
LI-Hybrid
This advertiser has chosen not to accept applicants from your region.
5
Call Center
Mansoura
StorexWeb
Posted today
Job Viewed
Job Description
**About Us**:
At StorexWeb, we are always looking to strengthen our organization by adding the best available talent to our staff. We’re seeking a **Call center** to join our team to work on a number of exciting projects.
- Promote CompactSoft software products & services via phone
- Introduce CompactSoft company profile to customers
- Identify customer software requirements
- Run a phone-based questionnaire dialog with prospects and leads
- Record prospect customer information
- Maintain database of prospects, leads and opportunities
- Evaluate prospects to be qualified into leads
- Follow up prospects and leads
- Transfer qualified leads into opportunities
- Communicate qualified opportunities to the sales department
- Achieve Telemarketing Phone Calls Targets
- Report Telemarketing Progress to Management
- Create Periodical Reports of Telemarketing Operations
**Minimum requirements**:
- Bachelor Degree Commerce or equivalent
- In-depth knowledge of the dynamics related to the management of business and production processes
- Knowledge of management software
- Good knowledge of the whole Office package (Outlook, Excel, Word, Access)
- At least 1 years of experience in a similar role.
- Fluent in Arabic, English and Italian
**Preferential skills**:
- Proven experience in a similar role with other ERP, CRM and other management software
**Personal characteristics**:
- Organization skills
- Ability to dialogue and good interpersonal skills
- Professional and personal authority, ability to work as a team and to place oneself within the company in a constructive and proactive way
- Maturity and balance in dealing with problems and situations
- Attitude to work towards objectives and progressives and propensity for continuous improvement
**Language**:
- English (required)
- Italian (required)
At StorexWeb, we are always looking to strengthen our organization by adding the best available talent to our staff. We’re seeking a **Call center** to join our team to work on a number of exciting projects.
- Promote CompactSoft software products & services via phone
- Introduce CompactSoft company profile to customers
- Identify customer software requirements
- Run a phone-based questionnaire dialog with prospects and leads
- Record prospect customer information
- Maintain database of prospects, leads and opportunities
- Evaluate prospects to be qualified into leads
- Follow up prospects and leads
- Transfer qualified leads into opportunities
- Communicate qualified opportunities to the sales department
- Achieve Telemarketing Phone Calls Targets
- Report Telemarketing Progress to Management
- Create Periodical Reports of Telemarketing Operations
**Minimum requirements**:
- Bachelor Degree Commerce or equivalent
- In-depth knowledge of the dynamics related to the management of business and production processes
- Knowledge of management software
- Good knowledge of the whole Office package (Outlook, Excel, Word, Access)
- At least 1 years of experience in a similar role.
- Fluent in Arabic, English and Italian
**Preferential skills**:
- Proven experience in a similar role with other ERP, CRM and other management software
**Personal characteristics**:
- Organization skills
- Ability to dialogue and good interpersonal skills
- Professional and personal authority, ability to work as a team and to place oneself within the company in a constructive and proactive way
- Maturity and balance in dealing with problems and situations
- Attitude to work towards objectives and progressives and propensity for continuous improvement
**Language**:
- English (required)
- Italian (required)
This advertiser has chosen not to accept applicants from your region.
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6
Call Center Specialist
Cairo, Al Qahirah
Elite recruitment
Posted today
Job Viewed
Job Description
Multinational Company is hiring a Customer support agents
Salary up to 8K-Graduates only
Location: Smart village
English level must be excellent or fluent
Rotational shifts (Overnight)
**Job Types**: Full-time, Permanent, New grad
**Salary**: Up to E£8,000.00 per month
**Education**:
- Bachelor's (preferred)
**Language**:
- English (preferred)
Shift availability:
- Overnight Shift (preferred)
- Night Shift (preferred)
Salary up to 8K-Graduates only
Location: Smart village
English level must be excellent or fluent
Rotational shifts (Overnight)
**Job Types**: Full-time, Permanent, New grad
**Salary**: Up to E£8,000.00 per month
**Education**:
- Bachelor's (preferred)
**Language**:
- English (preferred)
Shift availability:
- Overnight Shift (preferred)
- Night Shift (preferred)
This advertiser has chosen not to accept applicants from your region.
7
Call Center Agent
Marriott Worldwide
Posted today
Job Viewed
Job Description
**Job Number** 22167700
**Job Category** Rooms & Guest Services Operations
**Location** Le Méridien Dahab Resort, PO Box 2, Dahab, Egypt, Egypt VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
***
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
At Le Méridien, we believe in helping guests unlock the unexpected and engaging experiences each destination has to offer. Our guests are curious and creative, cosmopolitan, culture seekers that appreciate sophisticated, timeless service. We provide original, chic and memorable service and experiences that inspire guests to unlock the destination. We’re looking for curious, creative and well-informed people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create unexpected experiences, we invite you to explore career opportunities with Le Méridien.
**Job Category** Rooms & Guest Services Operations
**Location** Le Méridien Dahab Resort, PO Box 2, Dahab, Egypt, Egypt VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
***
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
At Le Méridien, we believe in helping guests unlock the unexpected and engaging experiences each destination has to offer. Our guests are curious and creative, cosmopolitan, culture seekers that appreciate sophisticated, timeless service. We provide original, chic and memorable service and experiences that inspire guests to unlock the destination. We’re looking for curious, creative and well-informed people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create unexpected experiences, we invite you to explore career opportunities with Le Méridien.
This advertiser has chosen not to accept applicants from your region.
8
Call Center Supervisor
EGBank
Posted today
Job Viewed
Job Description
**JOB PURPOSE**
Supervise a full range of call center services through the development of Service Quality Standards, manage process improvement initiatives and provision of customer centric support in order to maintain high customer satisfaction levels and support managerial decision making with required information and analysis
- **MAJOR RESPONSIBILITIES AND ACOUNTABILITIES**
- Monitor random calls to improve quality, minimize errors and track operative performance.
- Handle challenging customer complaints or enquiries to maintain high levels of customer satisfaction.
- Monitor and analyze performance metrics report in order to provide appropriate constructive feedback, maintain high service levels, and generate production efficiency.
- Monitor and complete quality reviews to ensure representatives are creating the expected customer experience through following business expectations, scripts, and best practices.
Supervise a full range of call center services through the development of Service Quality Standards, manage process improvement initiatives and provision of customer centric support in order to maintain high customer satisfaction levels and support managerial decision making with required information and analysis
- **MAJOR RESPONSIBILITIES AND ACOUNTABILITIES**
- Monitor random calls to improve quality, minimize errors and track operative performance.
- Handle challenging customer complaints or enquiries to maintain high levels of customer satisfaction.
- Monitor and analyze performance metrics report in order to provide appropriate constructive feedback, maintain high service levels, and generate production efficiency.
- Monitor and complete quality reviews to ensure representatives are creating the expected customer experience through following business expectations, scripts, and best practices.
This advertiser has chosen not to accept applicants from your region.
9