961 Customer Advisor jobs in Egypt

If you're driven, ambitious, and ready to start your career in sales, we'd love to hear from you

What We Offer:

• Part-time opportunities
• Competitive salary package
• Supportive and growth-oriented work environment

Requirements:

• Fluent in English (mandatory)
• Studying in a reputable university (GUC, AUC, FUE, AAST, MIU, ESLSCA, GIU, etc.)
• Passion for sales and customer engagement

Location:
Maadi, Cairo

Concentrix is seeking active banking advisor to work one of the most well know international bank.

Benefits:

• Salary= 20,800EGP
• Transportation provided from and to working premises (door to door transportation available for girls after 9PM)
• Social and Medical insurance (with yearly plan of 500k)
• Fully paid training

Key Details:

• Start Date: October 13th
• Location: Smart Village, 6th of October City
• Shifts: 24/7 rotational shifts (morning, night, and overnight)

What We're Looking For:

• A minimum of 6 months of experience in a call center environment.
• Language Skills: B2 English level is a MUST
• Education: Graduates ONLY

How to Apply:

Please ensure you have the following documents ready:

• Updated resume (CV)
• Proof of your 6 months of experience (e.g., experience letter or social insurance print-out)
• Graduation certificate
• Military certificate for Males

Ready to take the next step? For more information or to apply, Send "Banking" on WhatsApp at:

Job Type: Full-time

Pay: E£21,800.00 per month

Ability to commute/relocate:

• 6th of October City: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you flexible with night and overnight shifts knowing that door to door transportation services is provided for girls after 9PM?
• Are you currently working? If yes, how long is your resignation period?

Education:

• Bachelor's (Required)

Experience:

• Call center/Customer service: 1 year (Required)

Language:

• English B2 Level (Required)

Etisalat global services is hiring Excellent English up to fluent English speakers to be a customer service advisor responsible for handling UAE customers through inbound calls. (Etisalat UAE account).

Job requirements:

.Grad of any major

.Excellent up to Fluent English speakers (B1+)

.Flexibility with rotational shifts

Job Benefits:

.Salary 13,500 Net

.Cola increase (15%) from joining date

.Bonus program (6k)

.NBA 90 L.e/Sale.

.Annual bonus.

.Annual salary increase

.Social and medical insurance

.Free VPN line

.chance for promoted after 6 months

.Opportunity To travel To UAE

Location:Maadi, Degla Square (No transportation provided)

E& (Etisalat Group) is a global technology and telecom leader, operating in 16+ countries and serving millions of customers worldwide.

Qualifications

• Graduate (Bachelor's degree or equivalent)
• English level: B2
• Strong communication and problem-solving skills
• Fresh graduates are welcome to apply
• Must be a Cairo Resident

What you'll get:

Location: Degla, Maadi

Salary up to 17,000 EGP/Month

Bonus up to 3,000 EGP

Referral Program up to 2,000 EGP

Social & Medical Insurance

Free Business Line

Paid Training

Growth opportunities in UAE

Apply Now fill out this form:

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Responsibilities:

• Respond to customer inquiries via chat in a timely and professional manner.
• Resolve customer issues and complaints with appropriate solutions and alternatives.
• Maintain up-to-date knowledge of company products and services.
• Document and update customer records based on interactions.
• Collaborate with other departments to address and resolve customer issues.
• Monitor and prioritize chat requests to ensure swift response times.
• Provide feedback to improve customer service processes and systems.

Qualifications:

• High school diploma or equivalent; college degree preferred.
• Proficiency in English is a must (B2/C1).
• Excellent communication and problem-solving skills.
• Ability to multitask and manage time effectively.
• Knowledge of customer service practices and principles.
• Strong attention to detail and analytical skills.
• (Grads only are welcome to apply).

CEQUENS is a global, AI powered customer engagement solutions provider that simplifies customer engagement for businesses through its innovative, reliable, and secure communication solutions. Established in 2011, CEQUENS offers a comprehensive suite of APIs, including SMS, WhatsApp for Business, Voice, Push Notifications, and more, enabling seamless and personalized interactions across multiple channels.

Our partner network covers MEA region with international access to messaging hubs worldwide and our clients include major banks, credit cards, digital payments, OTT applications, government authorities, health and education, and other industry verticals.

If you have the passion for success and are ready to constantly challenge yourself within a collaborative team-environment join our team

Key Roles and Responsibilities:

• Acted as the first point of contact for CEQUENS customers across multiple channels (phone, email, live chat, and ticketing).
• Provided first-line support by addressing service inquiries, troubleshooting issues, and guiding customers on product usage (SMS, WhatsApp, Voice, CPaaS platform).
• Ensured accurate logging, classification, and escalation of tickets in Freshdesk, following CEQUENS' SLAs and escalation matrix.
• Collaborated with internal teams (Technical Support, Product, Billing, and Operations) to resolve complex cases while maintaining ownership and accountability at the first line.
• Delivered a high standard of customer service by proactively following up on open cases, ensuring timely resolutions, and driving customer satisfaction.
• Maintained strong communication with customers during peak periods and on-call coverage, balancing responsiveness and quality.
• Contributed to the knowledge base by documenting recurring issues, FAQs, and resolutions to support self-service and improve team efficiency.
• Participated in ongoing training and product enablement to stay current with CEQUENS' portfolio, policies, and best practices in customer support.

Requirements

Required Skills and Experience:

• 0 to 2 years' experience B2B customer facing role, ideally in a Tech/Telecoms business
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers.
• Strong problem-solving and analytical skills, with the ability to identify and solve customer issues efficiently.
• Proactive and organized, with the ability to manage multiple tasks and prioritize effectively.
• Strong written and verbal communication skills, with the ability to document issues and communicate solutions clearly.
• Experience with customer relationship management (CRM) systems and data analysis tools is a plus.
• Experience & background on CPAAS platforms is a plus.
• Passion for learning and a desire to continuously improve customer experience

Education

• Bachelor's degree in a relevant field (e.g., Business, Communication, Technology) or equivalent experience.

Position: Automotive Customer Support Advisor

Company Overview:

RayaCX is a leading customer experience management company that focuses on providing exceptional customer support services to various industries, including the automotive sector. Our team of highly skilled professionals is dedicated to delivering top-notch customer service to our clients and their customers.

Job Overview:

As an Automotive Customer Support Advisor, you will be responsible for providing excellent customer support to our clients in the automotive industry. You will serve as the main point of contact for customers, assisting them with inquiries, concerns, and complaints related to their automotive products and services. You will work closely with our clients to ensure that their customers receive the best possible support and have a positive experience with their automotive brand.

Key Responsibilities:

• Respond to customer inquiries and concerns via phone, email, and chat in a timely and professional manner
• Provide accurate and detailed information about automotive products and services to customers
• Resolve customer complaints and issues effectively, ensuring customer satisfaction
• Escalate complex or unresolved issues to the appropriate department or supervisor
• Maintain a high level of product knowledge and stay updated on industry trends and changes
• Collaborate with team members and other departments to improve customer support processes and procedures
• Meet and exceed performance metrics, such as customer satisfaction, response time, and quality of service
• Build and maintain strong relationships with clients and their customers
• Identify and report any recurring issues or trends to improve overall customer experience
• Continuously seek opportunities to improve and enhance the customer support experience.

Qualifications:

• High school diploma or equivalent; Bachelor's degree in a related field is a plus
• Previous experience in customer service, preferably in the automotive industry
• Excellent communication skills, both verbal and written
• Strong problem-solving and critical thinking abilities
• Ability to handle multiple tasks and prioritize effectively
• Proficient in using customer support software and tools
• Familiarity with automotive products and services
• Ability to work in a fast-paced and dynamic environment
• Strong attention to detail and accuracy
• Positive attitude and a passion for providing exceptional customer service.

Benefits:

• Competitive salary and benefits package
• Opportunity for growth and career advancement
• Collaborative and supportive work environment
• Training and development programs
• Paid time off and holidays.

Join our team at RayaCX and be a part of a company that values its employees and strives to provide the best customer experience in the automotive industry. Apply now and become an Automotive Customer Support Advisor

Position: Automotive Customer Support Advisor

Company Overview:

RayaCX is a leading customer experience management company that focuses on providing exceptional customer support services to various industries, including the automotive sector. Our team of highly skilled professionals is dedicated to delivering top-notch customer service to our clients and their customers.

Job Overview:

As an Automotive Customer Support Advisor, you will be responsible for providing excellent customer support to our clients in the automotive industry. You will serve as the main point of contact for customers, assisting them with inquiries, concerns, and complaints related to their automotive products and services. You will work closely with our clients to ensure that their customers receive the best possible support and have a positive experience with their automotive brand.

Key Responsibilities:

- Respond to customer inquiries and concerns via phone, email, and chat in a timely and professional manner

- Provide accurate and detailed information about automotive products and services to customers

- Resolve customer complaints and issues effectively, ensuring customer satisfaction

- Escalate complex or unresolved issues to the appropriate department or supervisor

- Maintain a high level of product knowledge and stay updated on industry trends and changes

- Collaborate with team members and other departments to improve customer support processes and procedures

- Meet and exceed performance metrics, such as customer satisfaction, response time, and quality of service

- Build and maintain strong relationships with clients and their customers

- Identify and report any recurring issues or trends to improve overall customer experience

- Continuously seek opportunities to improve and enhance the customer support experience.

Qualifications:

- High school diploma or equivalent; Bachelor's degree in a related field is a plus

- Previous experience in customer service, preferably in the automotive industry

- Excellent communication skills, both verbal and written

- Strong problem-solving and critical thinking abilities

- Ability to handle multiple tasks and prioritize effectively

- Proficient in using customer support software and tools

- Familiarity with automotive products and services

- Ability to work in a fast-paced and dynamic environment

- Strong attention to detail and accuracy

- Positive attitude and a passion for providing exceptional customer service.

Benefits:

- Competitive salary and benefits package

- Opportunity for growth and career advancement

- Collaborative and supportive work environment

- Training and development programs

- Paid time off and holidays.

Join our team at RayaCX and be a part of a company that values its employees and strives to provide the best customer experience in the automotive industry. Apply now and become an Automotive Customer Support Advisor!

e& CX Solutions is hiring Excellent English up to fluent English speakers to be a customer service advisor responsible for handling UAE customers through Inbound Calls (e& CX Solutions).

Job requirements:

.Grad of any major

.Excellent up to Fluent English speakers (B1+)

.Flexibility with rotational shifts

Job Benefits:

.Salary Range starts from 13,500 up to 18,500 NET

.Sales commision 5k.

.Cola increase (20%) from joining date

.Bonus program (3k)

.Referral program (6k eg)

.Annual salary increase

.Social and medical insurance

.Free VPN line

.career path

.chance for promoted after 6 months

.Opportunity To travel To UAE

Location:Maadi, Degla Square (No transportation provided)