110 Customer Advisor jobs in Egypt

**About Foundever**

Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

**Come and work with us.**

Do you have strong communication skills in Dutch?

Looking to make your career in a multicultural environment in Cairo, Egypt?

Here is the perfect opportunity for you!

**Join our Dutch Customer Support team.**

As a **customer service specialist**, your daily responsibilities will include:

- Ensure all enquiries are answered to client's standard within the agreed time frame, where all aspects of the client and customer experience are delivered to the highest levels, ensuring company standards and usage of dedicated systems are attained and adhered to.
- Taking responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner.
- Get knowledge of client's brand and the specifics to better serve the customer.
- Support and deliver on the strategies and objectives of the department taking ownership for assigned areas of responsibility.
- Develop and build own skills, knowledge and experience at every opportunity within the department, which aligns with the culture of growth, development and performance expected by the company.

**To succeed in the role, you will need to have**:

- Advanced level of **Dutch** (C1)
- Excellent listening and written/oral communication skills
- Self-organized, planning and prioritization skills
- Dependable, reliable and able to perform duties with minimum supervision
- Ability to interact positively with peers and supervisors
- Patience, empathy, and ability to manage stress
- Ability to demonstrate confidence when imparting information or dealing with troubled callers

**Go further with Foundever**

What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.
- Competitive wages and stability
- Fully paid training
- Continuous learning/development opportunities
- Competitive career opportunities
- A safe, friendly, diverse, supporting and technological company
- International and multicultural environment (celebrations, initiatives to develop your skills and events to increase the team spirit)

At Foundever, we recognize that our success is rooted in the diversity of our team, and we firmly believe that our differences are a powerful asset.

As an equal opportunity organization, we hold a deep appreciation for diversity and actively foster an inclusive environment.

We are dedicated to respecting and valuing the unique perspectives, backgrounds, and abilities of every individual within our company.

Our mission is to support you in achieving your goals by providing the guidance and resources you need to reach new heights.

The Account Executive at Microsoft leads our most valued customers into the digital age. Embracing a challenger mindset, the successful Account Executive manages, orchestrates and leads their virtual teams and closes opportunities with customers that produce transformative business outcomes.

**Responsibilities**:
The Account Executive will be responsible for the following:
**Customer Engagement**
- Proactively cultivates relationships with customers and uses Microsoft sales strategies with executive and business and technical decision makers at high levels of the customer's organization to establish alignment and secure buy-in and execution. Connects the customer to Microsoft executives. Leverages strong customer engagement strategies to build long-term relationships with customers and drive budget allocation decisions. Partners with them to foster trust and brand growth and loyalty through multiple levels (e.g., managers, executives) of the customer's organization in the assigned accounts. Assists partners in joint-selling by establishing joint desire to create new go-to markets by starting to build relationships in new markets (e.g., Vice President).
- Proactively develops a comprehensive understanding of customer's business needs and strategies for each assigned account, of their priorities, and of the industry direction. Anticipates customers needs to deliver new insights on customers business strategies and educate customers on ways to jointly address these needs. Identifies and pursues opportunities to offer highly-customizable digitalization solutions. Leverages internal influence to advocate on behalf of the customer internally (e.g., driving changes to roadmap, engaging with product groups), working to prioritize customers' requests and meeting their business needs. Creates trust to influence for impact and acts as a trusted advisor to help the customer transform its business model.
- Leads digital transformation for assigned accounts to drive business outcomes and create business value for customers. Disrupts the mindset of customers by bringing innovative ideas that showcase the need for change and new strategic direction. Is sought out by the customer for guidance related to transformation. Proactively involves corporate resources and engages cross-industry resources to drive customer transformation. Ensures line-of-business wins are captured (e.g., customer write ups) as reference for scale.

**Account Management**
- Develops and oversees the execution of account plans for multiple accounts and works to ensure engagements yield high volume sales for both Microsoft and the customer that are on track with goals, budgets, and forecasts. Leads multiple, diverse and high-performing teams and coordinates with internal industry experts on account planning and execution for various accounts. Coordinates with industry experts to identify new business opportunities and drive account growth. Leads extended team and embraces partners to scale business by understanding partner goals and creating an interested in mutual business growth. Ensures sales consumption and adoption goals on target. Leverages strong sales acumen to set action items and approach to drive big bets and drive new business opportunities based on customer strategy and priorities.
- Thinks strategically about account planning for assigned accounts, setting standards and priorities, outlining where to and how to invest resources of the account management team and other stakeholders, engaging internal and external decision makers on long-term business planning, and anticipating needs of assigned accounts to turn enterprise accounts into strategic accounts. Influences to scale strategic plans and involves senior leadership team.
- Oversees a complex/multiple account(s) and leads planning and prioritization efforts to anticipate and ensure appropriate responses to account needs. Develops strategies to manage pipeline and meet sales goals by reviewing forecasts, assessing and mitigating risks, and ensuring strategy alignment with business priorities. Leads virtual teams to properly re-adjust priorities, all while maintaining a high level of commitment and accountability. Prioritizes line of business projects to achieve business outcomes. Reduces complexity for the customer and for internal teams by prioritizing the most strategic partners to deliver outcomes.
- Expands network of key internal (e.g., Microsoft Consulting Services (MCSs)) and external partners and other business decision makers in customers' accounts to grow sales and partner impact and to provide a seamless account management experience to the customers, ensuring proper execution of core tasks and account transactions. Engages with key internal partners to promote long-term, mutually-beneficial digital transformation strategies. Expands network of influence on the board to expand reach and influence decision making. Drives joint solutions with partners.

**Sales Excellence**
-

**Job Information**:
Number of Positions

**1**
***

Business Line

**Automotive**
***

**Required Skills**:

- Account managersCity

**Obour**
***

State/Province

**Cairo**
***

Country

**Egypt**
***

Zip/Postal Code

**11311**
***
- Operate as the LEAD point of contact for any matters specific to your assigned customers (account).
- Build and maintain strong, long-lasting customer relationships.
- Develop a trusted advisor relationship with your assigned customers (account).
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
- Identify and grow opportunities and collaborate with IMS team.
- Accountable for accurate customers DATA.
- Maintain open and clear COMMUNICATION CHANNELS with your assigned customers (account), Communicate due dates, timelines and expectations to your customers.

**Requirements**:

- B.Sc. in Mechanical Engineering.
- Minimum 1 year experience.

**Job Information**:
Number of Positions

**1**
***

Business Line

**Automotive**
***

**Required Skills**:

- Account managersCity

**Mehwar El Moushir**
***

State/Province

**Cairo**
***

Country

**Egypt**
***

Zip/Postal Code

**11311**
***
- Operate as the LEAD point of contact for any matters specific to your assigned customers (account).
- Build and maintain strong, long-lasting customer relationships.
- Develop a trusted advisor relationship with your assigned customers (account).
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
- Identify and grow opportunities and collaborate with IMS team.
- Accountable for accurate customers DATA.
- Maintain open and clear COMMUNICATION CHANNELS with your assigned customers (account), Communicate due dates, timelines and expectations to your customers.

**Requirements**:

- B.Sc. in Mechanical Engineering or 4-year college degree.
- Minimum 2 years’ experience.

At World Fuel Services, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.
- World Kinect Energy Services is growing!_
- Do you have what it takes to help our customers manage their energy risks? Do you want to contribute to a more sustainable future? Do you have sales talent and business skills to build and manage customer relationships?_
- We are now searching for a Team Lead Key Account Manager position in Denmark._

RESPONSIBILITIES:
The role of Team Leader, Key Account Manager includes but is not limited to the following tasks and responsibilities:

- Reporting to Commercial Director for Northern Europe
- As Team Leader, you will take responsibility for the day to day management of all Key Account Managers based in Denmark, including work load management, resource planning and client allocation
- Be key in driving the sales activity of the team together with representing the customer when it comes to product development
- In addition, managing your own customer accounts, both assigned and acquired, and develop these accounts commercially
- Delivering the Key results and Objectives set for the team and yourself
- Ensuring the team take responsibility of assigned accounts by building and maintaining strong relationships with all clients through regular dialogue and review meetings
- Manage the retention and renewal of all service contracts for the accounts you manage directly and oversee those within your team
- Help build new and diversified revenue streams through sales opportunities, both cross-selling other Kinect Energy services to existing customers and brining in new customers
- Maintain an oversight of service delivery teams to ensure service levels meet contractual obligations and address service delivery issues in conjunction with the operational teams where appropriate
- Periodic status updates with clients reviewing the local and global market, the status of their supplier contracts and horizon and the development and value of the portfolio
- Continuous pro-active contact with customers on issues relating to the customer's energy business
- Administration of contract documents and maintaining records, systems and CRM with relevant customer information
- Ensure full compliance with Internal and external reporting requirements
- Office administration

PERSON SPECIFICATION (BACKGROUND AND SKILLS):
The profile needed for the position:
- Preferably a graduate with a minimum of 5 years relevant commercial experience- Self-confident, independent way of working and having the ability to handle high workloads- Experience of sales or customer facing roles is essential- Experience of team leader role and leader capability is preferable- Demonstrable experience in energy markets- Willingness to travel- Great interpersonal skills with ability to deal with all levels of the business hierarchy- Ability to be a team player- Hard worker who can have fun- Experienced ICT user, most notably Excel

LI-AG1

Job Title:
Customer Service - Sales Advisor Vacancies
Job Description
Do you thrive on building relationships, problem-solving, and exceeding expectations? Are you passionate about customer satisfaction and driving sales success? Then join our dynamic team as Sales Support at Concentrix!
**The Advisor I, Sales position interfaces with customers via inbound calls, outbound calls, or through the Internet to sell basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support.**
In this role, you will:
+ Become the voice and face of Concentrix's clients for our valued customers. Handle inbound inquiries via phone, email, and chat, providing exceptional service and support throughout the sales journey.
+ Act as a trusted advisor and advocate for customers. Actively listen to their needs, identify pain points, and recommend solutions that best suit their requirements.
+ Possess a deep understanding of products and services. Be able to clearly explain features, benefits, and value propositions, providing accurate and timely information.
+ Proactively address customer concerns and troubleshoot issues. Work collaboratively with internal teams to resolve problems efficiently and ensure customer satisfaction.
+ Contribute to exceeding sales targets and customer retention objectives. Be a key driver of success.
**Essential Functions/Core Responsibilities**
+ Achieve specific sales targets and maximize sale opportunities.
+ Use script and/or probing techniques to determine customer needs and offer the most appropriate product or service to address their needs
+ Maintain broad knowledge of products, pricing, promotions, and procedures
+ Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators ('KPIs')
+ Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures
+ Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunities to build rapport with the customer
+ Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer
+ Prepare complete and accurate work including appropriately notating accounts as required
+ Participate in activities designed to improve customer satisfaction and sales performance
+ Answer billing questions by talking through components of customer accounts
**Candidate Profile**
+ Minimum of high school diploma with 3 to 6 months of sales experience is preferred
+ Excellent communication, interpersonal, and negotiation skills. Thrive in a fast-paced environment and build rapport with diverse audiences.
+ Ability to fluently communicate in the required language of support, both written and verbally
+ Ability to multi-task, prioritize effectively, be flexible and adaptable to changes, and meet deadlines consistently.
+ Basic computer navigation skills and PC Knowledge
+ Ability to work as a team member, as well as independently
+ Dependable with proficient attention to detail
+ Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
+ Able to rotate shifts, as needed
+ Strong problem-solving and analytical abilities. Can quickly assess situations, identify root causes, and develop effective solutions.
+ Courteous with a customer-centric mindset. Passionate about exceeding expectations and delivering exceptional service.
**Based on location and/or program, additional experience/skills may be required**
***Job requirements may vary by country and will not contravene any local laws**
**Career Framework Role**
Each program requires a basic skill set and product-specific knowledge to perform routine tasks within simple processes. You will work with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards, and procedures. Starter without sustained metric performance levels.
We offer a competitive compensation and benefits package, along with a vibrant and supportive work environment. Join us and be a part of a team that is passionate about making a difference in the lives of our customers and our community!
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
EGY Cairo Egypt-Smart Village Building B2110
Language Requirements:
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Job Title:
Customer Service/ Technical Support Advisor - Egypt
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or services.
Are you a **Bilingual?**
Do you have a good knowledge of **English** and speak one of these languages:
**German/Italian/French/Spanish/Portuguese/Russian/Hebrew/Czech/Turkish**
Then you could be perfect for our bilingual roles!
As a result of our incredible growth, we're looking for Bilingual speakers to join our lively, fun-loving team join us in Concentrix Egypt sites to support us in providing exceptional experiences for some of the world's biggest and most well-known brands.
We have multiple amazing sites in **Cairo-Smart Village, 6th October City.** where we offer exciting opportunities in the areas of **Customer Care, Technical Support, and Travel Advisor.**
**Customer Care Opportunities:**
Our Customer Care teams are responsible for providing exceptional customer experiences via various channels - this could be supporting customers with anything from booking a fantastic holiday to arranging returns for that new pair of sneakers.
**Travel Advisor Opportunities:**
Our travel advisors tailor the best holidays for our customers and advise on different aspects of travel a customer might have.
**Technical Support Opportunities:**
Our Technical Support advisors help clients resolve any technical issues they might have. If you have a problem-solving mindset and a passion for technology, then this could be the job for you!
As a Technical Support Advisor, you will be handling incoming inquiries from customers via the phone, email, and online. You will also be using your knowledge of your client's products and/or services to enhance sales, brand loyalty, and the customer experience.
**Reimagine your career with Concentrix!**
**We offer:**
+ Competitive remuneration with Reward and Recognition programs
+ Comprehensive initial training and onboarding
+ Constant support from your colleagues with coaching and mentoring opportunities
+ Professional Development and Career Navigation programs to map out the steps in your development;
+ Health and Wellbeing initiatives;
+ Part of the additional benefits are Health and Life Insurance, a Multisport card, Transport allowance, a Bonus for important life events, Corporate discounts, and many more.
**Apply now** **and one of our Talent Acquisition Specialists will be in contact to discuss the best opportunities for you!**
**About us:**
With 280,000 colleagues all over the world, we specialize in creating exceptional customer experiences and driving digital transformation for some of the world's biggest and best companies.
We're fanatical about our diverse and passionate people all across the world. We embrace all our different cultures, individualities, and personalities because we recognize that all our differences make us stronger together. Concentrix is an equal opportunity employer, and we process applicants without regard to disability, race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, or any other characteristic.
We show our colleagues how important they are by showering them with perks, like a culture of belonging; clear paths for career development; professional support, coaching, and mentorship programs; performance-based pay; a global network of lifelong friends and peers; and more!
Location:
EGY Cairo Egypt-Smart Village Building B2110
Language Requirements:
English
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Job Title:
Italian / German / Spanish / Hebrew speaker - Customer Service Advisor for Booking.com
Job Description
Due to our incredible growth, we're looking for Customer Service Advisors with English language skills to help us deliver exceptional customer experiences for some of the world's biggest and most well-known brands.
**Advisor I, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or services.**
In this role, you'll:
+ Be the friendly voice of major clients, providing exceptional service across phone, email, and chat. Think about resolving product inquiries, processing orders, and offering helpful advice.
+ Become a product pro, mastering the ins and outs of the latest trends.
+ Troubleshoot issues with patience and a can-do attitude.
+ Go the extra mile to build lasting relationships with customers. Offer personalized recommendations, answer questions with a smile, and make every interaction a positive experience.
+ Contribute to a dynamic and supportive team environment, collaborating with colleagues to achieve shared goals.
Essential Functions/Core Responsibilities
+ Ensure service delivered to our customers meets contractual Key Performance Indicators ('KPIs')
+ Clarify customer requirements; probe for understanding and use decision-support tools and resources to appropriately provide resolution to the customer.
+ Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer.
+ Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
+ Maintain basic knowledge of client products and/or services.
+ Prepare complete and accurate work including appropriately notating accounts as required.
+ Participate in activities designed to improve customer satisfaction and business performance.
+ Offer additional products and/or services.
**Candidate Profile**
+ A minimum high school diploma with 3 to 6 months of relevant experience is preferred.
+ Excellent communication, interpersonal, and negotiation skills. Thrive in a fast-paced environment and build rapport with diverse audiences.
+ Ability to fluently communicate in the required language of support, both written and verbally.
+ Ability to multi-task, prioritize effectively, be flexible and adaptable to changes, and meet deadlines consistently.
+ Basic computer navigation skills and PC Knowledge.
+ Ability to work as a team member, as well as independently.
+ Dependable with proficient attention to detail.
+ Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner.
+ Able to rotate shifts, as needed.
+ Strong problem-solving and analytical abilities. Can quickly assess situations, identify root causes, and develop effective solutions.
+ Courteous with a customer-centric mindset. Passionate about exceeding expectations and delivering exceptional service.
**Based on location and/or program, additional experience/skills may be required**
***Job requirements may vary by country and will not contravene any local laws**
**Career Framework Role**
Each program requires a basic skill set and product-specific knowledge to perform routine tasks within simple processes. You will work with close supervision and clearly defined procedures. You are starting to demonstrate familiarity with client terminology, operating standards, and procedures. Starter without sustained metric performance levels.
We offer a competitive compensation and benefits package, along with a vibrant and supportive work environment. Join us and be a part of a team that is passionate about making a difference in the lives of our customers and our community!
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal-opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.
Location:
EGY Cairo Egypt-Smart Village Building B2110
Language Requirements:
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Job description
We are looking for a motivated and experienced customer support manager to lead our customer support department. The customer support manager will be responsible for driving superior customer support to business clients through policies, procedures, and setting of goals.

Customer Support Manager Responsibilities:
Managing the customer support department’s day-to-day functions.
Responding to escalated customer support issues.
Implementing customer support processes to enhance customer satisfaction.
Formulating and revising customer support policies and promote their implementation.

Customer Support Manager Requirements:
High school diploma or equivalent.
Proven experience as a customer support specialist for more than 5 years of experience
Speaking Arabic and English is required

Ability to commute/relocate:

- Cairo: Reliably commute or planning to relocate before starting work (required)