756 Csr Associate jobs in Egypt

Company Description

Sutherland Global Service Limited is a consumer services company headquartered in Mumbai, Maharashtra, India. We are committed to delivering exceptional customer service and support to our clients. Our team operates globally, continuously striving to innovate and improve our processes. Join us to be part of a dynamic and growing organization.

Role Description

This is a full-time on-site role for a Client Solutions Specialist located in Cairo, Egypt. The Client Solutions Specialist will be responsible for managing client relationships, ensuring customer satisfaction, and addressing client needs and concerns. Daily tasks include handling customer inquiries, providing solutions to client issues, and maintaining up-to-date knowledge of company products and services. The role also involves collaborating with sales and finance teams to support broader business objectives.

Qualifications

• Customer Satisfaction and Customer Relationship Management (CRM) skills
• Strong Communication skills, both verbal and written
• Sales and Finance skills to support broader business objectives
• Excellent problem-solving abilities and attention to detail
• Ability to work effectively in a team environment
• Bachelor's degree in Business, Marketing, Finance, or related field is preferred
• Experience in the consumer services industry is a plus

#Responsibilities :

• Welcome customers and handle their service requests according to company standards.

• Coordinate vehicle reception, repair quotations, and delivery processes.

• Follow up on customer complaints and provide effective solutions.

• Collaborate with workshop teams to ensure smooth workflow and high-quality service.

• Prepare and monitor service invoices, warranty cases, and technical reports.

• Maintain accurate customer and vehicle data in the system.

• Achieve service advisor budget targets and support sales of additional services.

• Provide management with regular performance and customer satisfaction reports.

#Requirements :

• Bachelor's degree in Automotive Engineering or a related field.

• 3–5 years of experience as a Service Advisor in the automotive sector (preferably luxury brands).

• Excellent communication and customer service skills.

• Strong technical knowledge of vehicle maintenance and repair processes.

• Proficiency in PC/IT systems and CRM tools.

• Positive attitude, teamwork, and problem-solving skills.

#Details :

Salary : 15k – 18k based on experience.

Medical and social insurance.

Day off : Friday.

To apply, send your updated CV:

-

3 days ago
• Visible to anyone on or off LinkedIn

We're Hiring – Client Support Team Leader

Location: Nasr City, Cairo – MyFatoorah Egypt

About the Role:

MyFatoorah Egypt is looking for a motivated and experienced Client Support Team Leader to oversee our client support operations and ensure the highest service standards. You will supervise the client support team, coordinate with banks and internal departments, and ensure smooth onboarding and activation for our merchants.

Key Responsibilities:

Facilitate the onboarding process for new merchants, including verifying customer identities, setting up accounts, and providing platform usage support.

Monitor and ensure compliance with industry standards, including Know Your Customer (KYC) regulations.

Collaborate with cross-functional teams (Customer Support, Finance, Compliance) to resolve operational issues, implement improvements, and support business initiatives.

Supervise the Client Support team: assign daily tasks, monitor performance, and ensure timely execution of responsibilities.

Coordinate with banks by referring clients, following up on applications, and ensuring successful activation until merchants go live.

Requirements:

3–5 years of experience in client support or operations, with at least 1 year in a supervisory role.

Strong knowledge of compliance standards, particularly KYC.

Excellent communication, leadership, and problem-solving skills.

Ability to multitask, prioritize, and manage team performance effectively.

Proficiency in English (spoken & written).

Based in or near Nasr City, Cairo.

Work Details:

Full-time, on-site role.

Competitive salary & benefits package.

To apply, please send your CV via WhatsApp:

Join our growing team and be part of MyFatoorah's success story

Job Description

Why join us?
HSBC Global Trade Services is one of the largest trade services organisations in the world, offering a comprehensive range of forward-thinking supply chain and traditional trade solutions. It has been repeatedly recognised by the industry's most prominent publications and associations in numerous awards for its strength in combining innovation and service excellence with end-to-end client solutions.

The Opportunity:
GTS serves as a core service provider for Commercial (CMB) clients where the GTS Client Service Associate is a client-facing role and will deliver globally connected, excellent and market leading service to Standard clients, in line with GTS CS global segmentation model. The jobholder is responsible for managing, owning and handling the transactional needs of clients. He/ she delivers the UK GTS Client Service strategy and operating model, aligned with the global GTS CS target operating model through;

• Contribute to achieving the overall business objective of revenue growth through revenue retention, reduced sales time on service, proactive management of GTS service performance and increased clients' usage of self-serve solutions;
• Handle, own and resolve clients' transactional issues and complaints;
• Coordinate with Transaction Services staff, GSD (where applicable), BDMs, RMs and other internal/ external staff for service performance and issues.

What you'll do:
Impact on Business/Function:

• Adopt global initiatives and practices for GTS CS that enable globally consistent, yet locally competitive, segmented service experience for Standard clients and effectively deliver the proposition.
• Work with GTS Services teams to deliver Standard CS model in the region that is aligned with the GTS Services target operating model.
• Contribute in execution of a high quality client-centric service culture that delivers superior post-sales support to GBM and CMB clients across the range of GTS products in the UK.

Customers / Stakeholders:

• Answer inbound client calls and make outbound calls to address client GTS related queries
• Ensure that the client is at the heart of everything we do both personally and as an organization by driving a client-centric culture.
• Perform delivery of high quality service to clients, timely resolution of service quality issues, and implementation of preventative measures to protect service levels.
• Successfully deliver Standard CS experience to GTS Clients, including client orientation in getting started with GTS and ongoing service support.

Leadership and Teamwork:

• Set the highest professional standards personally and as a member of the team.
• Foster a strong, collaborative culture and positive team dynamics consistent with Group Values.
• Maintain good working relationships with Transaction Services teams, BDMs, GSD (where applicable), RMs and other internal teams (and external parties, where applicable) and operate in an open and transparent way being fully accountable for supporting business.
• Ensure personal development is a core priority and complete agreed learning and developmental activities.

Operational Effectiveness and Control:

• Ensure adherence to all applicable laws and regulations, Group policies, procedures and standards including the timely implementation of recommendations made by external auditors and regulators.
• Contribute to continuous process improvement and quality measurement to create efficiencies to enable CS staff to focus on role of making world trade easy.
• Adopt operational specifications for CS that adhere to Group requirements for risk and compliance management in relation to client interactions, operational risk management and data protection.
• Contribute to close monitoring of the operational risk and exercise appropriate action to minimize the likelihood of operating risk occurring including risk identification, assessment, mitigation and control, loss identification and reporting.

Requirements
What you will need to succeed in the role:

• 2 years' experience in client facing role.
• Trade processes years' experience is preferrable.
• Orientation to client service and a good understanding of service principles and practices
• Good Knowledge of GTS products/ processes
• Excellent command of English language (written & speaking)
• Strong interpersonal, influencing and communication skills
• Strong multi-tasking and problem-solving skills
• Strong relationship-building skills
• CDCS or CSDG will be an-edge

You'll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, colour, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role."

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

• Issued By HSBC Electronic Data Processing (Egypt) Private LTD***

Job description

Why join us?

HSBC Global Trade Services is one of the largest trade services organisations in the world, offering a comprehensive range of forward-thinking supply chain and traditional trade solutions. It has been repeatedly recognised by the industry's most prominent publications and associations in numerous awards for its strength in combining innovation and service excellence with end-to-end client solutions.

The Opportunity:

GTS serves as a core service provider for Commercial (CMB) clients where the GTS Client Service Associate is a client-facing role and will deliver globally connected, excellent and market leading service to Standard clients, in line with GTS CS global segmentation model. The jobholder is responsible for managing, owning and handling the transactional needs of clients. He/ she delivers the UK GTS Client Service strategy and operating model, aligned with the global GTS CS target operating model through;

• Contribute to achieving the overall business objective of revenue growth through revenue retention, reduced sales time on service, proactive management of GTS service performance and increased clients' usage of self-serve solutions;
• Handle, own and resolve clients' transactional issues and complaints;
• Coordinate with Transaction Services staff, GSD (where applicable), BDMs, RMs and other internal/ external staff for service performance and issues.

What you'll do:

Impact on Business/Function:

• Adopt global initiatives and practices for GTS CS that enable globally consistent, yet locally competitive, segmented service experience for Standard clients and effectively deliver the proposition.
• Work with GTS Services teams to deliver Standard CS model in the region that is aligned with the GTS Services target operating model.
• Contribute in execution of a high quality client-centric service culture that delivers superior post-sales support to GBM and CMB clients across the range of GTS products in the UK.

Customers / Stakeholders:
- Answer inbound client calls and make outbound calls to address client GTS related queries
- Ensure that the client is at the heart of everything we do both personally and as an organization by driving a client-centric culture.
- Perform delivery of high quality service to clients, timely resolution of service quality issues, and implementation of preventative measures to protect service levels.
- Successfully deliver Standard CS experience to GTS Clients, including client orientation in getting started with GTS and ongoing service support.

Leadership and Teamwork:

• Set the highest professional standards personally and as a member of the team.
• Foster a strong, collaborative culture and positive team dynamics consistent with Group Values.
• Maintain good working relationships with Transaction Services teams, BDMs, GSD (where applicable), RMs and other internal teams (and external parties, where applicable) and operate in an open and transparent way being fully accountable for supporting business.
• Ensure personal development is a core priority and complete agreed learning and developmental activities.

Operational Effectiveness and Control:
- Ensure adherence to all applicable laws and regulations, Group policies, procedures and standards including the timely implementation of recommendations made by external auditors and regulators.
- Contribute to continuous process improvement and quality measurement to create efficiencies to enable CS staff to focus on role of making world trade easy.
- Adopt operational specifications for CS that adhere to Group requirements for risk and compliance management in relation to client interactions, operational risk management and data protection.
- Contribute to close monitoring of the operational risk and exercise appropriate action to minimize the likelihood of operating risk occurring including risk identification, assessment, mitigation and control, loss identification and reporting.

Requirements

What you will need to succeed in the role:

• 2 years' experience in client facing role.
• Trade processes years' experience is preferrable.
• Orientation to client service and a good understanding of service principles and practices
• Good Knowledge of GTS products/ processes
• Excellent command of English language (written & speaking)
• Strong interpersonal, influencing and communication skills
• Strong multi-tasking and problem-solving skills
• Strong relationship-building skills
• CDCS or CSDG will be an-edge

You'll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, colour, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role."

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Electronic Data Processing (Egypt) Private LTD***

We're Hiring: Project Manager – Client Services Implementation

Location:
Cairo, Egypt

Level:
Manager / Consultant

Company
is looking for a skilled and driven
Project Manager
to join our Client Services team in Cairo. This role is ideal for someone who thrives in a fast-paced environment, enjoys working with global stakeholders, and is passionate about delivering exceptional client experiences in the payments industry.

About the Role

As a Project Manager, you will lead the implementation of Company's products and services for Banks, Fintechs, and Payment Service Providers. You'll manage complex projects, coordinate with cross-functional teams, and ensure seamless delivery that exceeds client expectations.

Key Responsibilities

• Lead and manage implementation projects for Company clients
• Analyze card program setup requirements and develop tailored solutions
• Prepare and maintain detailed project plans, status reports, and issue logs
• Collaborate with internal teams and external stakeholders across regions
• Ensure timely and error-free delivery of Company products and services
• Support post-production validation, including occasional evening/weekend work
• Identify opportunities for process improvement and efficiency gains
• Represent client system and operational requirements to internal teams

Qualifications

• Bachelor's degree in Computer Science, IT, or related field
• Minimum 8 years of experience in IT systems, project management, or financial services
• Strong understanding of payment processing systems and card schemes
• Fluent in English (written and spoken)
• Proven ability to manage client relationships and deliver results
• Excellent communication, analytical, and organizational skills
• Self-starter with a collaborative mindset and a passion for innovation

Preferred Skills

• Experience with Company's payment systems (authorization, clearing, settlement)
• Ability to translate complex technical concepts into business language
• Strong time management and multitasking abilities
• Willingness to learn new technologies and adapt to changing priorities
• Demonstrated success in client relationship management

Why Join Us?

At Company, you'll be part of a global team shaping the future of payments. You'll work on impactful projects, collaborate with industry leaders, and grow your career in a supportive and innovative environment.

Job description

Why join us?

Wholesale Servicing Operations responsible for general banking account service including Audit Confirmations, Channel Administrations, Mandate Processing, Client Amendment, Account Maintenance, Client Data Requests, Account Opening (ETB) and Closure, etc.

The Opportunity:

Regional Business Support, Wholesale Servicing Operations, CIB Banking Client Services.

• Supporting the People programs/ initiatives, Learning & Development.
• Responsible to upskill staff, creating working groups to train analyst, senior analyst on managerial/strategic tasks.
• Delivery of strategic transformation projects with multiple stakeholders, i.e. transformation, business units, IT, and other partners, to ensure the execution of high-impact transformation initiatives, with goals to enhance efficiency, increase automation and improve customer experience.
• Collaborate with transformation, business and IT to deliver strategic new workflow systems and automation for all markets, e.g. Connecto, PAD automation, etc. To manage the change implementation activities including business readiness assessment, implementation and post implementation review effectively.
• Support reengineering of processes, where process is one of the many parts of the change, and provide SME input on process design, by considering efficiency, risk, and cost.
• Conducted E2E process reviews, performing audit checks to ensure process requirements are addressed.
• The purpose of this role is to support the management of Wholesale Servicing Operations, Tracking key performance indicators timely and accurate sharing of all MI and reports.

Who will be responsible for the below:

• Assist in Analyzing business performance, information, and track implementation of key strategic initiatives, i.e. Connecto deployment, Pulse, others.

• Support in outsourcing and location strategies, metrics, minimum standards, skill requirements and operational models for the Business Service

• Ensure delivery of high-quality service within Service Level Agreements to predetermined critical timescales, in collaboration with other colleagues across WSO globally.

• Provide effective business management to head of Wholesale servicing Operations. Build trusting relationships with internal customers by consistently delivering value add consultancy services and delivery that exceeds expectations and positions HSBC for sustained success
• Ensure strict adherence to internal guidelines and compliance aspects.
• Need-based escalation of decisions and ensure proper follow-up of the same

• Analyses and interprets data relating to learning retention.

• Create an inclusive, fair, and transparent environment which engages and energizes everyone in team. Help the team achieve their full potential by actively encouraging continuous learning.

• Nurture talent and connect team to opportunities, people and resources that support them for both current and future roles.
• Lead and support on ad hoc projects, including strategic reviews, to improve quality of strategic planning as required.
• Participate in business planning activities which may include financial, technological and resource planning.
• Managing Teams with direct responsibility for recruitment, project allocation and talent development. Inspire, motivate, and drive the team.
• Ensure that all staff have SELF training plans/development plans and are being monitored. Keep aware of industry changes and opinions.
• Identifying potential risks and raising with the appropriate party

Requirements

What you will need to succeed in the role:

• +8 Years of experience
• Excellent stakeholder management and communication skills
• Experience of working with Global and Regional teams
• Experience in resolving conflicts and negotiation
• Strong analytical and problem solving skills

• A resilient, self-starter capable of driving performance.

• Ability to manage resources of the unit, and structure in the most effective way to achieve efficient cost/service levels

• Proven experience in communicating and implementing overall strategic goals.

• Ability to maintain control, direction and motivation in an ever-changing environment.

• Proven process re-engineering and production management skills.

• Ability to understand and implement Group risk management Proven track record in delivery, including strong operational control capabilities.
• Ability to analyze and interpret data to produce timely and accurate MI.
• Proven track of record on successful transformation projects
• Ability to manage Ad hoc transformation programs.

What additional skills will be good to have?

• Strong decision-making ability in application of rules and regulations laid down in standard procedures
• Work independently and demonstrate ways to improve customer service and exhibit ownership of business.
• Acquire and update knowledge on procedures related to relevant processes.
• Assist line manager/supervisor in driving organizational initiatives.
• Be able to learn fast and be able to understand and interpret numeric data in business reports.
• Be able to priorities in a multi-tasking dynamic environment with changing need.
• Ability to take complete ownership and facilitate end to end customer journey.

Link to Candidate User Guide:

You'll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role."

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Electronic Data Services***

We are hiring a Call Center Agent. You will handle inbound and outbound calls, resolve customer inquiries, and provide accurate information to ensure a positive customer experience. You will work closely with internal teams to escalate and follow up on issues, maintaining high service standards. Your contribution will directly support customer satisfaction and operational efficiency.

About us

NOK Human Capital is a leading HR consulting and talent acquisition firm with a global footprint and a proven track record of supporting Fortune 500 clients. We specialize in connecting top-tier talent with industry leaders, driving innovation, and fostering high-performance cultures across the MENA region and beyond.

Key responsibilities

• Handle high-volume inbound and outbound customer calls professionally and efficiently
• Provide accurate information and resolve customer inquiries within established guidelines
• Log and update customer interactions in the system promptly
• Escalate complex issues to appropriate departments and ensure timely follow-up
• Adhere to quality, compliance, and security standards in all interactions
• Meet defined service-level agreements and performance metrics
• Contribute to continuous improvement of call center processes.

Requirements

• University degree required
• 18 to 24 months of previous customer service experience is a must
• English proficiency at B2 level
• Ability to work on-site in Mohandessin
• Willingness to work 24/7 rotational shifts with rotational days off
• Strong communication and problem-solving skills

Job Description
We are seeking a
highly organized and detail-oriented
Project Support Associate
to join our team and support the
Firestopping & Thermal Team
for one of our valued clients. In this role, you will manage daily communications, track project progress, and ensure the accuracy of documentation and billing.

This position requires
strong organizational skills, time management, and collaboration
with different teams to resolve project-related issues efficiently. You will play a key role in maintaining workflow efficiency and ensuring seamless coordination between project stakeholders.

Key Responsibilities

• Daily Responsibilities:

• Monitor and manage emails, ensuring involvement in all client communications.

• Assist in addressing and resolving project-related questions and issues promptly.

• Weekly Responsibilities:

• Track and follow up on pending Purchase Orders (POs) and Time & Material (T&M) tickets.

• Address action items from Work In Progress (WIP) meetings.

• Coordinate weekly material moves to support project execution.

• Monthly Responsibilities:

• Oversee and follow up on pending Change Orders (COs).

• Compile data for the Production Tracker to monitor progress and efficiency.

• Account Management (AM) Support:

• Maintain and update task lists for the Account Management team.

• Prepare write-ups and submittals for review.

• Keep logs for change orders, pending tickets, and purchase orders.

• Project Management (PM) Support:

• Collect monthly project start dates from clients, gather site contact details, and identify equipment requirements.

• Track weekly tickets and review timesheets to ensure timely submission of T&M work by field teams.
• Compile project look-aheads, assist with scheduling, and coordinate orders with Purchasing as needed.

• Review production checks against estimates to ensure project accuracy.

• Billing Support:

• Analyze job performance, comparing estimates to actuals, using green sheets to identify discrepancies.

• Ensure accurate and precise billing based on project data.

Requirements

• Must-Have Skills:

Must-Have Skills:

• Fluent in English, with excellent written and verbal communication skills.
• Strong organizational and time management skills to handle multiple tasks efficiently.
• Excellent interpersonal abilities to coordinate effectively with internal and external teams.
• Proficiency with project management and communication tools.

• High attention to detail and the ability to analyze and compile project-related data.

• Preferred Skills:

• Previous experience in project management support or a related field.

Benefits

• Social Insurance And Medical Insurance
• Quarterly Bonus Plan
• Professional Development & Training Opportunities

This is a
full-time, on-site
position in
Cairo, Egypt / Jordan
, with working hours from
4 PM to 1 AM Egypt Time
, Monday through Friday, to align with US Central Time.

If you are an
organized and detail-oriented professional
looking for an opportunity to support large-scale projects, we encourage you to apply