78 Csr Associate jobs in Egypt
Associate Managing Consultant - Advisors & Client Services - Cybersecurity
Cairo, Al Qahirah
Mastercard
Posted 3 days ago
Job Viewed
Job Description
**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Associate Managing Consultant - Advisors & Client Services - Cybersecurity
Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview
The Advisors & Client Services team is looking for a Associate Managing Consultant, Cyber Security to drive our cyber security consulting services forward by consistently innovating and problem-solving. The ideal candidate is passionate about solving cyber security challenges, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset.
Roles and Responsibilities
Client Impact
- Manage deliverable development and workstreams on projects across a range of industries and problem statements
- Implement and deliver Mastercard's cybersecurity ecosystem products to clients and take part in developing cybersecurity reports that are customized for individual clients and regions.
- Contribute to and/or develop strategies and programs for large, regional, and global clients by leveraging data and technology solutions to unlock client value
- Manage working relationship with client managers, and act as trusted and reliable partner
Team Collaboration & Culture
- Develop sound business recommendations and deliver effective client presentations
- Plan, organize, and structure own work and that of junior project delivery consultants to identify effective analysis structures to address client problems, synthesize analyses into relevant findings, and create impactful storylines
- Lead team and external meetings, and lead or co-lead project management
- Contribute to the firm's intellectual capital and solution development
- Grow from coaching to enable ownership of day-to-day project management across client projects, and mentor junior consultants
All about you:
- Undergraduate or master's degree in technology and/or cybersecurity related fields and work experience after
completing your undergraduate degree
- Experience in a consulting organization (consultant or higher level) with team management responsibility on technology and cybersecurity implementation projects
- Knowledge of Information Security Standards and best practices such as PCI-DSS, HIPAA, ISO27001, NIST, CIS, CSA and hands-on experience in performing and managing cyber security risk & controls assessments or audits in accordance with those standards, including definition of detailed and prioritized remediation plans
- Experience in building, assessing and executing enterprise frameworks, programs and solutions that balance protection and business needs
- Demonstrated working and testing knowledge of security technologies and processes such as awareness and training, cloud security, data protection and privacy, disaster recovery, end point protection, hardening, network security and design, identity and access management, incident management, patch management, physical security, policies and procedures development, secure software development lifecycle, security testing, SIEM, third party risk management, threat and vulnerability management
- Desirable certifications: CISM, CISA, CRISC, CISSP, CCSP, ISO27001 Lead Auditor, CEH
- Experience directly managing multiple people across multiple complex projects.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Associate Managing Consultant - Advisors & Client Services - Cybersecurity
Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview
The Advisors & Client Services team is looking for a Associate Managing Consultant, Cyber Security to drive our cyber security consulting services forward by consistently innovating and problem-solving. The ideal candidate is passionate about solving cyber security challenges, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset.
Roles and Responsibilities
Client Impact
- Manage deliverable development and workstreams on projects across a range of industries and problem statements
- Implement and deliver Mastercard's cybersecurity ecosystem products to clients and take part in developing cybersecurity reports that are customized for individual clients and regions.
- Contribute to and/or develop strategies and programs for large, regional, and global clients by leveraging data and technology solutions to unlock client value
- Manage working relationship with client managers, and act as trusted and reliable partner
Team Collaboration & Culture
- Develop sound business recommendations and deliver effective client presentations
- Plan, organize, and structure own work and that of junior project delivery consultants to identify effective analysis structures to address client problems, synthesize analyses into relevant findings, and create impactful storylines
- Lead team and external meetings, and lead or co-lead project management
- Contribute to the firm's intellectual capital and solution development
- Grow from coaching to enable ownership of day-to-day project management across client projects, and mentor junior consultants
All about you:
- Undergraduate or master's degree in technology and/or cybersecurity related fields and work experience after
completing your undergraduate degree
- Experience in a consulting organization (consultant or higher level) with team management responsibility on technology and cybersecurity implementation projects
- Knowledge of Information Security Standards and best practices such as PCI-DSS, HIPAA, ISO27001, NIST, CIS, CSA and hands-on experience in performing and managing cyber security risk & controls assessments or audits in accordance with those standards, including definition of detailed and prioritized remediation plans
- Experience in building, assessing and executing enterprise frameworks, programs and solutions that balance protection and business needs
- Demonstrated working and testing knowledge of security technologies and processes such as awareness and training, cloud security, data protection and privacy, disaster recovery, end point protection, hardening, network security and design, identity and access management, incident management, patch management, physical security, policies and procedures development, secure software development lifecycle, security testing, SIEM, third party risk management, threat and vulnerability management
- Desirable certifications: CISM, CISA, CRISC, CISSP, CCSP, ISO27001 Lead Auditor, CEH
- Experience directly managing multiple people across multiple complex projects.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
This advertiser has chosen not to accept applicants from your region.
0
Sales Support Associate - Embaba Dc Pce
PepsiCo
Posted today
Job Viewed
Job Description
**Responsibilities**
Main Purpose
- Ensure smooth operation of the dispatch function, as well as the collection of
delivery KPIs
Accountabilities
- Ensure orders are properly transferred
- Update KPI reports with dispatched Delivery CRs information
- Meet with assigned Delivery Drivers and brief on daily plan
- Review pending orders delivery report and discuss with each PSR
- Balance truck loads to ensure proper deliveries
- Perform rerouting when needed using standard process and guidelines
- Manage routing of customers assigned to his responsibility (when dynamic routing is
available)
- Help to continuously improve the routing process and tools through field learning.
- Ensure asset levels are consistent with business needs and plans
- Coolers Deployment (In case of WS)
Job Dimensions
- Total delivered volume
- Percentage Returns
- Productivity Targets achieved (DD call completion rate, DD Strike rate)
- Truck utilization rate
- Routes Efficiency
- Truck conditions
- % Delivery call completion
- % Successful delivery
- %Delivery driver availability
**Qualifications**
People management
- Numerical ability
- Planning skills
- presentation skills
Job requirements
- Bachelor Degree
- 1 year Experience in sales in FMCG company is a must.
- Driving license is a must
Main Purpose
- Ensure smooth operation of the dispatch function, as well as the collection of
delivery KPIs
Accountabilities
- Ensure orders are properly transferred
- Update KPI reports with dispatched Delivery CRs information
- Meet with assigned Delivery Drivers and brief on daily plan
- Review pending orders delivery report and discuss with each PSR
- Balance truck loads to ensure proper deliveries
- Perform rerouting when needed using standard process and guidelines
- Manage routing of customers assigned to his responsibility (when dynamic routing is
available)
- Help to continuously improve the routing process and tools through field learning.
- Ensure asset levels are consistent with business needs and plans
- Coolers Deployment (In case of WS)
Job Dimensions
- Total delivered volume
- Percentage Returns
- Productivity Targets achieved (DD call completion rate, DD Strike rate)
- Truck utilization rate
- Routes Efficiency
- Truck conditions
- % Delivery call completion
- % Successful delivery
- %Delivery driver availability
**Qualifications**
People management
- Numerical ability
- Planning skills
- presentation skills
Job requirements
- Bachelor Degree
- 1 year Experience in sales in FMCG company is a must.
- Driving license is a must
This advertiser has chosen not to accept applicants from your region.
1
Selling Partner Support Associate with Arabic and
Souq.com for E-Commerce LLC
Posted today
Job Viewed
Job Description
Language - Fluent Arabic and English is essential
- Completed a 4 year college degree
- Military exemption completion 3 years postpone
- PC Skills: Experience working with Operating systems (Windows) and using Office Suites (Microsoft Word, Outlook)
- Technical Skills: Basic working knowledge of spreadsheet software such as Excel and the ability to use communication
and collaboration tools with ease
Job summary
Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to
buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow
and evolve as a world-class e-commerce platform.
To expand the selection of products available to customers Amazon engages with Sellers & Vendors who offer their catalog of
products on Amazons’ global eCommerce platforms. The Selling Partner Support (SPS) team acts as the primary interface between
Amazon and its Selling Partners. We obsess over providing world class support, technical assistance and account management
services to our global partners. We strive to predict the Vendors & Sellers’ needs, create innovative self-help tools and provide
solutions to help our partners better serve their customers and grow their businesses.
The SPS Associate is an advocate for the perfect Seller interaction. By serving as the first resolution point for Sellers & Vendors
diagnosing technical, operational, system and process issues and propose solutions that will remove barriers to enable resolutions
Vendors on processes, tools, and standards in real-time.
This role requires the ability to multi-task utilizing a wide variety of software tools to navigate various Selling Partner Accounts,
excellence in Associate and Selling Partner experience. A strong record of customer focus and a keen interest in process
improvement are key requirements for this role.
**Responsibilities include, but are not limited to**:
Chat)
- Identifying customers’ needs, clarify information, research every issue and providing solutions
- Exemplifying Amazons Leadership Principle for Customer Obsession by consistently displaying a genuine passion for our
customers, delivering an exceptional customer care experience with every contact.
- Building sustainable relationships and engaging customers by going the extra mile
- Ability to oversee and achieve various KPIs like Quantity & Quality, Resolution Rate, Transfer Rate etc.
- Open to collaborating with various stakeholders like Resolver Groups, Account Managers etc.
- Documenting all Selling Partner interactions and information according to standard operating procedures
- Ability to troubleshoot and provide product guidance and support to all Amazons Sellers and Vendors
- Attend training sessions, and learn product details and key selling points of products and technologies. SPS participates
in several initiatives to increase Seller listings and updates of catalogs in advance of peaks.
- Any other duties and special projects as directed by management in keeping with the employees skills and experience
- Multilingual support: fluency in Arabic and English communication is essential
- Ability to work shifts and open to weekends to accommodate Amazon ́s opening hours, 7 days a week” To note, the shifts
cannot be confirmed prior to joining Amazon as they are not determined until after the training period.
Skills/Competencies & Requirements
Comfortable working in a high volume environment with the ability and flexibility to adapt to change effectively
- Ability to work against and deliver on the KPI’s and metrics
- Maintains a strong customer focus with the ability to build lasting relationships with customers and ensure they feel
supported and valued
- Ability to actively listen and to identity customer needs with an empathic approach
- Demonstrates the ability to identify and drive process improvements.
- Fosters a positive and cooperative team environment and collaboration with all stakeholders.
- Demonstrates effective, clear and professional written and oral communication
- Excellent verbal and written communication skills, inspiring confidence while leading customers through the various
- Enthusiasm, highly self-motivated and a willingness to learn new skills.
What we Offer
partnerships across extensive worldwide locations. Amazon and Selling Partner Support pride ourselves on growing talent and
leadership from within, offering multiple career paths in areas such as people management, program management, technical
support, HR, training and development and workforce planning.
negotiation, process improvement, account management, data analysis, presentation and communication all while contributing to
our vision of creating and sustaining a culture of approachable excellence that delivers a remarkable and reproducible Sellers’
Experience
Amazon Staff Discount of 10%
- Fully paid induction and training
- Career Prog
- Completed a 4 year college degree
- Military exemption completion 3 years postpone
- PC Skills: Experience working with Operating systems (Windows) and using Office Suites (Microsoft Word, Outlook)
- Technical Skills: Basic working knowledge of spreadsheet software such as Excel and the ability to use communication
and collaboration tools with ease
Job summary
Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to
buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow
and evolve as a world-class e-commerce platform.
To expand the selection of products available to customers Amazon engages with Sellers & Vendors who offer their catalog of
products on Amazons’ global eCommerce platforms. The Selling Partner Support (SPS) team acts as the primary interface between
Amazon and its Selling Partners. We obsess over providing world class support, technical assistance and account management
services to our global partners. We strive to predict the Vendors & Sellers’ needs, create innovative self-help tools and provide
solutions to help our partners better serve their customers and grow their businesses.
The SPS Associate is an advocate for the perfect Seller interaction. By serving as the first resolution point for Sellers & Vendors
diagnosing technical, operational, system and process issues and propose solutions that will remove barriers to enable resolutions
Vendors on processes, tools, and standards in real-time.
This role requires the ability to multi-task utilizing a wide variety of software tools to navigate various Selling Partner Accounts,
excellence in Associate and Selling Partner experience. A strong record of customer focus and a keen interest in process
improvement are key requirements for this role.
**Responsibilities include, but are not limited to**:
Chat)
- Identifying customers’ needs, clarify information, research every issue and providing solutions
- Exemplifying Amazons Leadership Principle for Customer Obsession by consistently displaying a genuine passion for our
customers, delivering an exceptional customer care experience with every contact.
- Building sustainable relationships and engaging customers by going the extra mile
- Ability to oversee and achieve various KPIs like Quantity & Quality, Resolution Rate, Transfer Rate etc.
- Open to collaborating with various stakeholders like Resolver Groups, Account Managers etc.
- Documenting all Selling Partner interactions and information according to standard operating procedures
- Ability to troubleshoot and provide product guidance and support to all Amazons Sellers and Vendors
- Attend training sessions, and learn product details and key selling points of products and technologies. SPS participates
in several initiatives to increase Seller listings and updates of catalogs in advance of peaks.
- Any other duties and special projects as directed by management in keeping with the employees skills and experience
- Multilingual support: fluency in Arabic and English communication is essential
- Ability to work shifts and open to weekends to accommodate Amazon ́s opening hours, 7 days a week” To note, the shifts
cannot be confirmed prior to joining Amazon as they are not determined until after the training period.
Skills/Competencies & Requirements
Comfortable working in a high volume environment with the ability and flexibility to adapt to change effectively
- Ability to work against and deliver on the KPI’s and metrics
- Maintains a strong customer focus with the ability to build lasting relationships with customers and ensure they feel
supported and valued
- Ability to actively listen and to identity customer needs with an empathic approach
- Demonstrates the ability to identify and drive process improvements.
- Fosters a positive and cooperative team environment and collaboration with all stakeholders.
- Demonstrates effective, clear and professional written and oral communication
- Excellent verbal and written communication skills, inspiring confidence while leading customers through the various
- Enthusiasm, highly self-motivated and a willingness to learn new skills.
What we Offer
partnerships across extensive worldwide locations. Amazon and Selling Partner Support pride ourselves on growing talent and
leadership from within, offering multiple career paths in areas such as people management, program management, technical
support, HR, training and development and workforce planning.
negotiation, process improvement, account management, data analysis, presentation and communication all while contributing to
our vision of creating and sustaining a culture of approachable excellence that delivers a remarkable and reproducible Sellers’
Experience
Amazon Staff Discount of 10%
- Fully paid induction and training
- Career Prog
This advertiser has chosen not to accept applicants from your region.
2
Business Support Officer/associate
SSC Egypt
Posted today
Job Viewed
Job Description
Creating spreadsheets with large numbers of figures without mistakes.
- Processing invoices and accounts payable, including follow-up with vendors regarding late payments or discrepancies in the billings.
- Receiving and processing incoming mail, distributing mail to staff members, and handling outgoing mail and packages.
- Following up on sales orders/production processes with concerned departments.
- Providing support to managers by performing administrative tasks such as scheduling meetings, maintaining calendars, and managing contact lists.
- Providing clerical support, such as filing documents and maintaining records in an organized manner.
**Requirements**:
- Bachelor’s degree in Business Management, Accounting or related degree, or equivalent professional experience
- The post requires the exchange of information / persuading/negotiating on a daily basis across various communication methods.
- Proficient in Microsoft Word, Excel, and PowerPoint.
- Sound knowledge of office practice and administrative procedures.
- Knowledge and experience in working with computer software.
- The passion and strive to make the day-to-day operation as efficient and effective as possible.
- Basic understanding of databases
- Good command of English both oral and written and customer service skills
- Great attention to detail
- Processing invoices and accounts payable, including follow-up with vendors regarding late payments or discrepancies in the billings.
- Receiving and processing incoming mail, distributing mail to staff members, and handling outgoing mail and packages.
- Following up on sales orders/production processes with concerned departments.
- Providing support to managers by performing administrative tasks such as scheduling meetings, maintaining calendars, and managing contact lists.
- Providing clerical support, such as filing documents and maintaining records in an organized manner.
**Requirements**:
- Bachelor’s degree in Business Management, Accounting or related degree, or equivalent professional experience
- The post requires the exchange of information / persuading/negotiating on a daily basis across various communication methods.
- Proficient in Microsoft Word, Excel, and PowerPoint.
- Sound knowledge of office practice and administrative procedures.
- Knowledge and experience in working with computer software.
- The passion and strive to make the day-to-day operation as efficient and effective as possible.
- Basic understanding of databases
- Good command of English both oral and written and customer service skills
- Great attention to detail
This advertiser has chosen not to accept applicants from your region.
3
Customer Relations Generalist
INCA & CO
Posted today
Job Viewed
Job Description
The role entails an organized and an analytical person with strong technical skills. A strong grasp of
modern technology and social media is essential to the job as well as having the expertise in
understanding spreadsheets, databases, and financial analysis.
A large part of the job is about effective communication, so they must be an expert in written and
verbal communication to getting ideas across.
**Job Types**: Full-time, Part-time, Temporary, Contract
Contract length: 12 months
Pay: Up to E£5,000.00 per month
Expected hours: 8 per week
modern technology and social media is essential to the job as well as having the expertise in
understanding spreadsheets, databases, and financial analysis.
A large part of the job is about effective communication, so they must be an expert in written and
verbal communication to getting ideas across.
**Job Types**: Full-time, Part-time, Temporary, Contract
Contract length: 12 months
Pay: Up to E£5,000.00 per month
Expected hours: 8 per week
This advertiser has chosen not to accept applicants from your region.
4
Sr. Customer Service Specialist DE, Digital, Device, and Alexa Support (D2AS) Executive Customer...
Cairo, Al Qahirah
Amazon
Posted 3 days ago
Job Viewed
Job Description
Description
We are Amazon's Tech Support Executive Customer Relations group and work on behalf of Senior Leaders to resolve complex customer problems and prevent similar issues from happening again, owning Digital, Device & Alexa executive customer escalations globally.
The Senior ECR Specialist is a key point of contact for relevant business and development teams, and will support them on resolution of executive escalations they own, but require CS support.
Language skills are especially important, as this person will create succinct write-ups in a narrative style format for senior leaders. The successful candidate must also have the ability to research complex use cases that involves multiple customer contacts and determining the root cause(s) for the issue.
The core functions of the Senior ECR Specialist include:
- Resolve Customer Trust Escalations related to Amazon Brand, data regulation, or privacy concerns, driving tech investigation to identify root cause and restoring the customer's trust in devices
- Support the managers on the day to day VP Inquiries owning the investigation of an escalation from start to end, including preparing the final responses to senior leaders, following the narrative style format
- Dive deep into customer problems, building the entire history of customer contacts, to determine root cause
- Contact the customer directly to gather data for root cause analysis, troubleshooting, and close the case for the customer
- Conduct data queries and general data analytics related to escalations the team is handling
- Manage process improvement initiatives, including the scoping and implementation of projects stemming from escalations
- Effectively communicate with both internal and external customers by adjusting your communication style to your audience
- Create and document new processes to efficiently handle escalations and ensure that the D2AS Escalations Domain in KC is up to date
- Serves as a role model by displaying good judgment, a positive work ethic, strong interpersonal skills, and adherence to company policies and a commitment to excellent customer service
- Successfully completes approved special projects as assigned
Basic Qualifications
- Fluency in Arabic, English and German (spoken and written)
- Must be in good standing
- Experience with MS Office and CSC customer service tool set
- Bachelor's degree or 2 years Amazon Experience
- Experience interpreting and communicating analytics
- Experience communicating technical concepts to a non-technical audience
- Ability to quickly adapt to changing priorities and generate innovative solutions in an extremely fast-paced environment
- Illustrate communicating and/or presenting to Sr. Leaders or other stakeholders
- Demonstrates flexibility in work hours based on scheduling needs and customer demands
- A minimum of six months of experience handling customer escalated contacts such as D2AS Advanced Technician, DART (Resolution Specialist), Social Media, ECR or Search & Rescue.
Preferred Qualifications
- Experience utilizing Heartbeat and Tableau
- Proficiency in other languages
- Proficient project management skills (communication, planning, documentation) and the proven ability to identify opportunities, and drive them to completion (kaizen, six sigma, project management methods).
- Knowledge of project management tools like SIM.
- HTML skills for creation of departmental and interdepartmental documentation and communication.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
We are Amazon's Tech Support Executive Customer Relations group and work on behalf of Senior Leaders to resolve complex customer problems and prevent similar issues from happening again, owning Digital, Device & Alexa executive customer escalations globally.
The Senior ECR Specialist is a key point of contact for relevant business and development teams, and will support them on resolution of executive escalations they own, but require CS support.
Language skills are especially important, as this person will create succinct write-ups in a narrative style format for senior leaders. The successful candidate must also have the ability to research complex use cases that involves multiple customer contacts and determining the root cause(s) for the issue.
The core functions of the Senior ECR Specialist include:
- Resolve Customer Trust Escalations related to Amazon Brand, data regulation, or privacy concerns, driving tech investigation to identify root cause and restoring the customer's trust in devices
- Support the managers on the day to day VP Inquiries owning the investigation of an escalation from start to end, including preparing the final responses to senior leaders, following the narrative style format
- Dive deep into customer problems, building the entire history of customer contacts, to determine root cause
- Contact the customer directly to gather data for root cause analysis, troubleshooting, and close the case for the customer
- Conduct data queries and general data analytics related to escalations the team is handling
- Manage process improvement initiatives, including the scoping and implementation of projects stemming from escalations
- Effectively communicate with both internal and external customers by adjusting your communication style to your audience
- Create and document new processes to efficiently handle escalations and ensure that the D2AS Escalations Domain in KC is up to date
- Serves as a role model by displaying good judgment, a positive work ethic, strong interpersonal skills, and adherence to company policies and a commitment to excellent customer service
- Successfully completes approved special projects as assigned
Basic Qualifications
- Fluency in Arabic, English and German (spoken and written)
- Must be in good standing
- Experience with MS Office and CSC customer service tool set
- Bachelor's degree or 2 years Amazon Experience
- Experience interpreting and communicating analytics
- Experience communicating technical concepts to a non-technical audience
- Ability to quickly adapt to changing priorities and generate innovative solutions in an extremely fast-paced environment
- Illustrate communicating and/or presenting to Sr. Leaders or other stakeholders
- Demonstrates flexibility in work hours based on scheduling needs and customer demands
- A minimum of six months of experience handling customer escalated contacts such as D2AS Advanced Technician, DART (Resolution Specialist), Social Media, ECR or Search & Rescue.
Preferred Qualifications
- Experience utilizing Heartbeat and Tableau
- Proficiency in other languages
- Proficient project management skills (communication, planning, documentation) and the proven ability to identify opportunities, and drive them to completion (kaizen, six sigma, project management methods).
- Knowledge of project management tools like SIM.
- HTML skills for creation of departmental and interdepartmental documentation and communication.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.
5
Customer Service
Teleperformance
Posted today
Job Viewed
Job Description
Teleperformance is now hiring Customer Service Representatives
**Requirements**:
- English Fluency is a top priority
- Residence in Cairo
- Graduates, Gap-year students, dropouts, undergraduates or Foreigners
- Clear military status
Advantages:
- Attractive salary and bonus (10.4K NET)
- KPIs in Euros
- Medical and social insurance
- Transportation provided
- Opportunity to get promoted after 6 months only
Work conditions:
- 9 working hours including 1 hour as a break.
- 5 working days and 2 days off rotational.
- Rotational shifts and Days offs
- Hiring in Elmohandseen and new Cairo
**Benefits**:
- Overnight allowance 1000 EGP
- We provide social and medical insurance (Up to 200k per year)
- An opportunity to internally move to different departments as (HR, Marketing, finance.etc) after 6 months based on your performance.
- Gym access.
- VPN lines.
- Transportation provided.
- Door to Door Transportation
For questions or applying, text me on WhatsApp +20
**Salary**: Up to E£11.40 per month
Ability to Commute:
- Cairo (required)
Ability to Relocate:
- Cairo: Relocate before starting work (required)
**Requirements**:
- English Fluency is a top priority
- Residence in Cairo
- Graduates, Gap-year students, dropouts, undergraduates or Foreigners
- Clear military status
Advantages:
- Attractive salary and bonus (10.4K NET)
- KPIs in Euros
- Medical and social insurance
- Transportation provided
- Opportunity to get promoted after 6 months only
Work conditions:
- 9 working hours including 1 hour as a break.
- 5 working days and 2 days off rotational.
- Rotational shifts and Days offs
- Hiring in Elmohandseen and new Cairo
**Benefits**:
- Overnight allowance 1000 EGP
- We provide social and medical insurance (Up to 200k per year)
- An opportunity to internally move to different departments as (HR, Marketing, finance.etc) after 6 months based on your performance.
- Gym access.
- VPN lines.
- Transportation provided.
- Door to Door Transportation
For questions or applying, text me on WhatsApp +20
**Salary**: Up to E£11.40 per month
Ability to Commute:
- Cairo (required)
Ability to Relocate:
- Cairo: Relocate before starting work (required)
This advertiser has chosen not to accept applicants from your region.
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6
Customer Service
Teleperformance
Posted today
Job Viewed
Job Description
Teleperformance is now hiring Customer Service Representatives
**Requirements**:
- English Fluency is a top priority
- Residence in Cairo
- Graduates, Gap-year students, dropouts, undergraduates or Foreigners
- Clear military status
Advantages:
- Attractive salary and bonus (10.4K NET)
- KPIs in Euros
- Medical and social insurance
- Transportation provided
- Opportunity to get promoted after 6 months only
Work conditions:
- 9 working hours including 1 hour as a break.
- 5 working days and 2 days off rotational.
- Rotational shifts and Days offs
- Hiring in Elmohandseen and new Cairo
**Benefits**:
- Overnight allowance 1000 EGP
- We provide social and medical insurance (Up to 200k per year)
- An opportunity to internally move to different departments as (HR, Marketing, finance.etc) after 6 months based on your performance.
- Gym access.
- VPN lines.
- Transportation provided.
- Door to Door Transportation
For questions or applying, text me on WhatsApp +20
**Salary**: Up to E£11.40 per month
**Requirements**:
- English Fluency is a top priority
- Residence in Cairo
- Graduates, Gap-year students, dropouts, undergraduates or Foreigners
- Clear military status
Advantages:
- Attractive salary and bonus (10.4K NET)
- KPIs in Euros
- Medical and social insurance
- Transportation provided
- Opportunity to get promoted after 6 months only
Work conditions:
- 9 working hours including 1 hour as a break.
- 5 working days and 2 days off rotational.
- Rotational shifts and Days offs
- Hiring in Elmohandseen and new Cairo
**Benefits**:
- Overnight allowance 1000 EGP
- We provide social and medical insurance (Up to 200k per year)
- An opportunity to internally move to different departments as (HR, Marketing, finance.etc) after 6 months based on your performance.
- Gym access.
- VPN lines.
- Transportation provided.
- Door to Door Transportation
For questions or applying, text me on WhatsApp +20
**Salary**: Up to E£11.40 per month
This advertiser has chosen not to accept applicants from your region.
7
Customer Service
Nok Human Capital
Posted today
Job Viewed
Job Description
NOK Human Capital is hiring " Customer Service Representatives "
- Excellent up to fluent English level
- Excellent up to fluent French level
- Flexible with rotational shifts
- Salaries up to 18k
- 2 days off ( rotational )
- Location Maadi
- Foreigners/ Gap years/ Drop outs/ Undergraduates/ Graduates are welcome to apply
**Salary**: E£9,200.00 - E£12,000.00 per month
- Excellent up to fluent English level
- Excellent up to fluent French level
- Flexible with rotational shifts
- Salaries up to 18k
- 2 days off ( rotational )
- Location Maadi
- Foreigners/ Gap years/ Drop outs/ Undergraduates/ Graduates are welcome to apply
**Salary**: E£9,200.00 - E£12,000.00 per month
This advertiser has chosen not to accept applicants from your region.
8
CUSTOMER SERVICE CONSULTANT
Vontier
Posted 11 days ago
Job Viewed
Job Description
**JOB TITLE** : CUSTOMER SERVICE CONSULTANT
**REPORTING TO** : CUSTOMER SERVICE MANAGER
**PURPOSE OF POSITION**
The Customer Service Assistant is tasked with to drive all the back-office activities necessary to receive, to process and confirm customers' orders timely, for any customers within the MEA region for any customer or distributor buying Solution driven products offered for the Retails and Fuelling Solutions Industry. The role has the objective to maximize the efficiency in order intake, end to end order management and revenue for the given period and to match customers' delivery time expectation and to improve or enhance our customer's experience. He/She is also responsible to manage all outbound customs and trade issues and maintain all relevant customers' data.
**KEY RESPONSIBILITIES**
- Full understanding of international trade requirements especially within the Middle East and Africa region
- Assessing and processing orders with factories and customers
- Evaluation of orders and get necessary approval like pricing, discount, shipping information, etc. before processing orders
- Logging of all orders and tracking details of shipments in Sales Force
- Co-ordinating with factories on production lead times and ensure order readiness
- Attend calls with all factories to understand production issues and discuss ways to improve delivery times
- Ensuring an appropriate order flow with the compliance to organizational policies
- Co-ordinating with the finance department to resolve invoice and pricing issues
- Monitoring and evaluation of all orders and sales processes as well as provide weekly reports to all customers
- Management of the communication with the sales department and customers
- Working with factory and customers for inspection processes to ensure smooth shipment
- Check the accuracy of the shipping documents and work pro-actively to avoid any issues during custom clearance
- File all documents on respective order folders and share the same with customers, sales, AR team when necessary
- Work with factory / customer on Letter of Credits and provide necessary inputs
- Co-ordinating with forwarders and customers on shipments deliveries
- Logging, monitoring and evaluation of all order issues
- Assistance to Sales teams in obtaining required proforma documents and related information as required
**DELEGATION OF AUTHORITY**
- As per Board-approved DOA and as necessary for functions outside the DOA.
- As delegated by the Managing Director, when necessary.
**POSITION RELATIONSHIPS**
_Internal_
- Head of Departments
- Key Accounts Managers
- Regional Sales Managers
- Finance team
_External_
- Factories
- Suppliers
- Customers
- Freight agents
**MEASURES OF PERFORMANCE**
Leading: Customer Retention, Customer Satisfaction
Lagging: Revenue growth, On time response and delivery
**PERSONAL QUALIFICATIONS & EXPERIENCE**
Required Preferred
**Education/Achievements**
Required
Degree in relevant field
Preferred
Equivalent Experience
**Experience/Knowledge**
_Required_
- 5-year customer service experience
- Experience in Order Management
- Experience in Logistics and Supply Chain
- Experience in International Trade
- Knowledge of import/export carriers and customs matters.
_Preferred_
- Customer service experience in a similar industry
- Order Management experience in a s similar industry
- Further studies to include Logistics and supply chain.
- Further knowledge to include International Trade
- Experience on Sales Force an advantage
**Specific Skills**
_Required_
- Strong Excel dashboard and visual presentation skills
- Significant attention to detail
- Problem solving and decision-making skills.
- Strong interpersonal and communication skills (Verbal & Written)
- Strong teamwork attitude
- Fuel Retail industry knowledge and experience
- Extensive knowledge of internal MRP processes and infrastructure
_Preferred_
- Strong Excel dashboard and visual presentation skills
- Significant attention to detail
- Problem solving and decision-making skills.
- Strong interpersonal and communication skills (Verbal & Written)
- Strong teamwork attitude
- Fuel Retail industry knowledge and experience
- Extensive knowledge of internal MRP processes and infrastructure
**Language Proficiency**
_Required_
- English - Full Professional Proficiency
- French - Full Professional Proficiency
- Arabic - Full Professional Proficiency
_Preferred_
- English - Full Professional Proficiency
- French - Full Professional Proficiency
- Arabic - Full Professional Proficiency
**ROLE SPECIFIC COMPETENCIES & BEHAVIOURS**
Customer Obsessed
- Solicits voice of the customer and drives actions to improve customer experience
- Holds others accountable for meeting customer needs
- Addresses gaps in the team's ability to meet emerging customer needs
- Continuously improves processes to be more aligned with the customers
Inspiring
- Thinks beyond the day-to-day, taking a long-term, big-picture view of the business.
- Clarifies the organization's vision and strategy to the team, and ensures that efforts are prioritized to support them
- Leads the team to pursue possibilities that will create sustainable value
Build Extraordinary Teams
- Nurtures and develops promising ideas through prototyping and experimentation
- Challenges others to develop breakthrough solutions
- Ensures that varied perspectives are included in the process of innovation
- Encourages others to address challenges in new and better ways
Courageous
- Builds energy and optimism in others in support of Our Shared Purpose
- Communicates the vision of the organization in a way that others can relate to and buy into
- Helps others envision a greater sense of what is possible for the organization's future
- Ensures that others understand how their efforts and contributions make a positive difference
Deliver results
- Builds a cohesive team that drives the goals and success of the organization.
- Communicates clear goals and roles to team members
- Builds a team that has the right mix of skills and leverages the strengths of individual members
- Celebrates team accomplishments
Adaptable
- Coaches people on how to take a stand in the face of adversity when they believe in something
- Confronts tough organizational issues and disagreements
- Delivers difficult messages directly
- Demonstrates the courage to say "no" when necessary
Innovative for Impact
- Sets high expectations and leads others to achieve results through VBS
- Leads others to persist despite setbacks or obstacles Creates a sense of urgency in the team
- to deliver on time, high quality results with an unwavering commitment to our values and
- standards of conduct
- Drives a track record of continuous improvement and sustainability
Strategic
- Leads experimentation to find the best solution
- Shares lessons learned from both successes and failures
- Creates opportunities for self and others to try new things
- Applies the lessons from different experiences to new situations
Lead with VBS
- Establish VBS credibility through demonstrating the ability to leading Kaizen events
- Coaches leaders on how to use VBS to address business challenges and opportunities,
- including selecting the appropriate tool and how to apply to generate results
- Builds VBS expertise of the team, establishing and growing capable VBSL support and
- VBS Champion resources that can support the team
- Willing to seek out subject matter experts in VBS in order to build capability within the organization
**WHO IS GILBARCO VEEDER-ROOT**
Gilbarco Veeder-Root, a Vontier company, is the worldwide technology leader for retail and commercial fueling operations, offering the broadest range of integrated solutions from the forecourt to the convenience store and head office. For over 150 years, Gilbarco has earned the trust of its customers by providing long-term partnership, uncompromising support, and proven reliability. Major product lines include fuel dispensers, tank gauges and fleet management systems.
**WHO IS VONTIER**
Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves - delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company's website at .
**At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.**
Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.
Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.
**Together, let's enable the way the world moves!**
The company in which you have expressed employment interest is a subsidiary or affiliate of Vontier Corporation. The subsidiary or affiliate is referred to as a Vontier Company. Vontier Corporation and all Vontier Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law. The "EEO is the Law" poster is available at: Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1- or e-mail to request accommodation.
**REPORTING TO** : CUSTOMER SERVICE MANAGER
**PURPOSE OF POSITION**
The Customer Service Assistant is tasked with to drive all the back-office activities necessary to receive, to process and confirm customers' orders timely, for any customers within the MEA region for any customer or distributor buying Solution driven products offered for the Retails and Fuelling Solutions Industry. The role has the objective to maximize the efficiency in order intake, end to end order management and revenue for the given period and to match customers' delivery time expectation and to improve or enhance our customer's experience. He/She is also responsible to manage all outbound customs and trade issues and maintain all relevant customers' data.
**KEY RESPONSIBILITIES**
- Full understanding of international trade requirements especially within the Middle East and Africa region
- Assessing and processing orders with factories and customers
- Evaluation of orders and get necessary approval like pricing, discount, shipping information, etc. before processing orders
- Logging of all orders and tracking details of shipments in Sales Force
- Co-ordinating with factories on production lead times and ensure order readiness
- Attend calls with all factories to understand production issues and discuss ways to improve delivery times
- Ensuring an appropriate order flow with the compliance to organizational policies
- Co-ordinating with the finance department to resolve invoice and pricing issues
- Monitoring and evaluation of all orders and sales processes as well as provide weekly reports to all customers
- Management of the communication with the sales department and customers
- Working with factory and customers for inspection processes to ensure smooth shipment
- Check the accuracy of the shipping documents and work pro-actively to avoid any issues during custom clearance
- File all documents on respective order folders and share the same with customers, sales, AR team when necessary
- Work with factory / customer on Letter of Credits and provide necessary inputs
- Co-ordinating with forwarders and customers on shipments deliveries
- Logging, monitoring and evaluation of all order issues
- Assistance to Sales teams in obtaining required proforma documents and related information as required
**DELEGATION OF AUTHORITY**
- As per Board-approved DOA and as necessary for functions outside the DOA.
- As delegated by the Managing Director, when necessary.
**POSITION RELATIONSHIPS**
_Internal_
- Head of Departments
- Key Accounts Managers
- Regional Sales Managers
- Finance team
_External_
- Factories
- Suppliers
- Customers
- Freight agents
**MEASURES OF PERFORMANCE**
Leading: Customer Retention, Customer Satisfaction
Lagging: Revenue growth, On time response and delivery
**PERSONAL QUALIFICATIONS & EXPERIENCE**
Required Preferred
**Education/Achievements**
Required
Degree in relevant field
Preferred
Equivalent Experience
**Experience/Knowledge**
_Required_
- 5-year customer service experience
- Experience in Order Management
- Experience in Logistics and Supply Chain
- Experience in International Trade
- Knowledge of import/export carriers and customs matters.
_Preferred_
- Customer service experience in a similar industry
- Order Management experience in a s similar industry
- Further studies to include Logistics and supply chain.
- Further knowledge to include International Trade
- Experience on Sales Force an advantage
**Specific Skills**
_Required_
- Strong Excel dashboard and visual presentation skills
- Significant attention to detail
- Problem solving and decision-making skills.
- Strong interpersonal and communication skills (Verbal & Written)
- Strong teamwork attitude
- Fuel Retail industry knowledge and experience
- Extensive knowledge of internal MRP processes and infrastructure
_Preferred_
- Strong Excel dashboard and visual presentation skills
- Significant attention to detail
- Problem solving and decision-making skills.
- Strong interpersonal and communication skills (Verbal & Written)
- Strong teamwork attitude
- Fuel Retail industry knowledge and experience
- Extensive knowledge of internal MRP processes and infrastructure
**Language Proficiency**
_Required_
- English - Full Professional Proficiency
- French - Full Professional Proficiency
- Arabic - Full Professional Proficiency
_Preferred_
- English - Full Professional Proficiency
- French - Full Professional Proficiency
- Arabic - Full Professional Proficiency
**ROLE SPECIFIC COMPETENCIES & BEHAVIOURS**
Customer Obsessed
- Solicits voice of the customer and drives actions to improve customer experience
- Holds others accountable for meeting customer needs
- Addresses gaps in the team's ability to meet emerging customer needs
- Continuously improves processes to be more aligned with the customers
Inspiring
- Thinks beyond the day-to-day, taking a long-term, big-picture view of the business.
- Clarifies the organization's vision and strategy to the team, and ensures that efforts are prioritized to support them
- Leads the team to pursue possibilities that will create sustainable value
Build Extraordinary Teams
- Nurtures and develops promising ideas through prototyping and experimentation
- Challenges others to develop breakthrough solutions
- Ensures that varied perspectives are included in the process of innovation
- Encourages others to address challenges in new and better ways
Courageous
- Builds energy and optimism in others in support of Our Shared Purpose
- Communicates the vision of the organization in a way that others can relate to and buy into
- Helps others envision a greater sense of what is possible for the organization's future
- Ensures that others understand how their efforts and contributions make a positive difference
Deliver results
- Builds a cohesive team that drives the goals and success of the organization.
- Communicates clear goals and roles to team members
- Builds a team that has the right mix of skills and leverages the strengths of individual members
- Celebrates team accomplishments
Adaptable
- Coaches people on how to take a stand in the face of adversity when they believe in something
- Confronts tough organizational issues and disagreements
- Delivers difficult messages directly
- Demonstrates the courage to say "no" when necessary
Innovative for Impact
- Sets high expectations and leads others to achieve results through VBS
- Leads others to persist despite setbacks or obstacles Creates a sense of urgency in the team
- to deliver on time, high quality results with an unwavering commitment to our values and
- standards of conduct
- Drives a track record of continuous improvement and sustainability
Strategic
- Leads experimentation to find the best solution
- Shares lessons learned from both successes and failures
- Creates opportunities for self and others to try new things
- Applies the lessons from different experiences to new situations
Lead with VBS
- Establish VBS credibility through demonstrating the ability to leading Kaizen events
- Coaches leaders on how to use VBS to address business challenges and opportunities,
- including selecting the appropriate tool and how to apply to generate results
- Builds VBS expertise of the team, establishing and growing capable VBSL support and
- VBS Champion resources that can support the team
- Willing to seek out subject matter experts in VBS in order to build capability within the organization
**WHO IS GILBARCO VEEDER-ROOT**
Gilbarco Veeder-Root, a Vontier company, is the worldwide technology leader for retail and commercial fueling operations, offering the broadest range of integrated solutions from the forecourt to the convenience store and head office. For over 150 years, Gilbarco has earned the trust of its customers by providing long-term partnership, uncompromising support, and proven reliability. Major product lines include fuel dispensers, tank gauges and fleet management systems.
**WHO IS VONTIER**
Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves - delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company's website at .
**At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.**
Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.
Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.
**Together, let's enable the way the world moves!**
The company in which you have expressed employment interest is a subsidiary or affiliate of Vontier Corporation. The subsidiary or affiliate is referred to as a Vontier Company. Vontier Corporation and all Vontier Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law. The "EEO is the Law" poster is available at: Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1- or e-mail to request accommodation.
This advertiser has chosen not to accept applicants from your region.
9