1,153 Cs Supervisor jobs in Egypt

Alfa Medical Group is looking for a highly motivated and experienced
Call Center Supervisor
to join our dynamic team. The ideal candidate will be responsible for overseeing daily call center operations, ensuring excellent customer service delivery, and leading a team of call center agents toward achieving performance targets.

Key Responsibilities:

• Supervise and support call center agents in handling inbound and outbound calls.
• Monitor performance, provide coaching, and ensure adherence to quality standards.
• Prepare daily, weekly, and monthly performance reports.
• Handle escalated customer complaints effectively.
• Coordinate with other departments to improve customer satisfaction.

Requirements:

• Bachelor's degree in Business Administration or related field.
• Minimum 3–5 years of experience in call center operations, with at least 1–2 years in a supervisory role.
• Strong leadership, communication, and problem-solving skills.
• Ability to work under pressure and in rotational shifts.
• Proficiency in MS Office and call center management systems.

What We Offer:

• Competitive salary package.
• Career growth opportunities within Alfa Medical Group.
• Supportive and professional work environment.

REAL MARK is a top-tier real estate consulting firm recognized for excellence in the industry.

We're looking for

Call Center Supervisor for a Mega Real Estate Developer

Key Responsibilities:

Leading call center operations with a focus on performance, customer service, and sales growth.

• Developing and executing daily/weekly/monthly operational plans.
• Monitoring KPIs, ensuring service quality, and preparing regular performance reports.
• Coaching and motivating agents to boost productivity while enhancing CRM utilization.
• Handling escalated customer issues and ensuring quick, effective resolutions.
• Driving real estate telesales campaigns, converting prospects into loyal customers.
• Managing schedules, attendance, and shift coverage to maintain smooth operations.
• Supporting recruitment and team development to build a strong, results-driven.

Requirements:

-University degree.

-Very good in computer skills.

-Very good command of english langauge

-Call Center Experience

What We Offer:

•A dynamic and supportive work environment.

•Opportunities for growth and development.

•Competitive Salary.

•Medical & Social insurance.

Work location: Heliopolis , Cairo

To Apply Kindly send your CV to

Or email

Company Description

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Role Description

This is a full-time on-site role as a Call Center Supervisor -AMG located in Giza. The Call Center Supervisor will be responsible for supervising the call center team, ensuring customer satisfaction, utilizing analytical skills to improve operations, managing the team effectively, and maintaining clear communication.

Key Responsibilities:

• Supervise and support call center agents in handling inbound and outbound calls.
• Monitor performance, provide coaching, and ensure adherence to quality standards.
• Prepare daily, weekly, and monthly performance reports.
• Handle escalated customer complaints effectively.
• Coordinate with other departments to improve customer satisfaction.

Requirements:

• Bachelor's degree in Business Administration or related field.
• Minimum 3–5 years of experience in call center operations, with at least 1–2 years in a supervisory role.
• Strong leadership, communication, and problem-solving skills.
• Ability to work under pressure and in rotational shifts.
• Proficiency in MS Office and call center management systems.

What We Offer:

• Competitive salary package.
• Career growth opportunities within Alfa Medical Group.
• Supportive and professional work environment.

Job Title: Call Center Supervisor

Location: Al-Mohandessin, Giza

Experience: 5–7 years

Job Type: Full-Time | On-Site

About Alfa Medical Group:

Alfa Medical Group is one of Egypt's leading healthcare providers, committed to delivering high-quality medical services through a wide network of hospitals, laboratories, and diagnostic centers. We are currently looking for a skilled
Call Center Supervisor
to join our team in
Al-Mohandessin
and help us continue providing exceptional service to our patients and clients.

Key Responsibilities:

• Supervise, coach, and manage a team of call center agents to ensure optimal performance.
• Monitor daily operations, handle escalations, and ensure service standards are met.
• Analyze call center metrics and generate performance reports.
• Develop and implement training programs for new and existing staff.
• Ensure compliance with company policies, procedures, and quality standards.
• Coordinate with other departments to streamline communication and service delivery.
• Foster a positive and productive work environment.

Requirements:

• 5–7 years
  of experience in a call center environment, including
  at least 2 years in a supervisory role
  .
• Previous experience in the
  healthcare or medical services sector
  is a strong plus.
• Excellent leadership, communication, and interpersonal skills.
• Ability to analyze data and make informed decisions.
• Familiarity with CRM systems and call center software tools.
• Bachelor's degree in Business Administration, Communications, or related field.
• Fluent in Arabic; good command of English.

Company Description

Aura Communication is a services expert with a starter spirit, established in 2012 in Cairo, Egypt. With over 800 employees, we deliver exceptional customer experiences through a wide range of Business Process Outsourcing (BPO) services, such as call center, inbound, outbound, and back office services; all customized to our clients' needs. Our specialization is in providing flexible and high-quality outsourced customer support solutions, emphasizing inbound customer care, sales, marketing, and technical support.

Role Description

This is a full-time hybrid role for a Call Center Operation Supervisor located in Benisuef, Egypt, with some work from home options. The Call Center Operation Supervisor will be responsible for overseeing daily operations of the call center, supervising staff, ensuring high levels of customer satisfaction, analyzing operational data, and implementing strategies for improving performance and efficiency. The role also includes monitoring team performance, providing regular feedback, and ensuring adherence to company policies and procedures.

Qualifications

• Supervisory Skills and proven experience in staff management
• Operations and Operations Management skills
• Strong Analytical Skills for assessing performance metrics and operational data
• Excellent Communication skills for effective team coordination and customer interaction
• Ability to work both onsite in Cairo, Egypt and remotely
• Experience in call center or customer support operations is advantageous
• Bachelor's degree in Business Administration, Management, or a related field is preferred

Benefits

• Competitve Salary
• Social & medical insurance
• Transportation Allowance
• Equipment provided & connectivity allowance
• Collaborative and inclusive work environment

Company Description

Aura Communication, established in 2012 in Cairo-Egypt, employs over 1500 experts delivering top-notch customer experiences. We provide a wide range of Business Process Outsourcing (BPO) services tailored to client needs, including call center operations, inbound and outbound services, and back-office support. We specialize in high-quality, flexible outsourced customer support solutions with a focus on inbound customer care, sales, marketing, and technical support.

Role Description

This is a full-time on-site role for a Call Center Operation Supervisor, located in Beni Suef. The Call Center Operation Supervisor will be responsible for overseeing daily operations, managing call center staff, ensuring high-quality customer service, and maintaining efficient workflow. Additional responsibilities include monitoring performance metrics, providing training and development for staff, and addressing any operational issues that arise.

Qualifications

• Strong Supervisory Skills
• Proficient in Operations and Operations Management
• Excellent Analytical Skills
• Experience in telecommunication is preferrable
• Exceptional Communication skills
• Experience in managing call center operations is preferred
• Ability to lead and motivate a team
• Bachelor's degree in Business Administration or related field is a plus

Benefits

• Net Salary and Bonuses
• Medical & Social Insurance
• Training and development programs
• Transportation allowance

• Key Responsibilities:
• Handle complex or escalated customer complaints
• Ensure timely and effective resolution of customer inquiries and complaints
• Analyze customer feedback and service data to identify trends
• Develop and implement strategies to improve service quality
• Collaborate with other departments (e.g., sales, logistics, IT) to streamline customer service processes
• Document customer interactions, feedback, and resolutions accurately

Compile and present monthly reports on customer complaints, highlighting key trends, root causes, and recommended actions to improve customer satisfaction and service quality

Requirements

• Bachelor's degree in any relevant field from a reputable company
• Very good command of written and spoken English is a must
• from 5 to 7 years of experience of call center and a customer service service is required
• Strong problem solving and stakeholders management skills
• Experience in retail or e-commerce in FMCGs is preferrable
• Ability to create a maintain high customer satisfaction levels
• Dokki or nearby residents

Benefits

• Employee social and medical insurance
• SIM card provided
• Annual bonus upon KPIs

We are Hiring

Become a Core Member in a Fast-Growing Fintech Company Transforming the Industry.

What Success Looks Like :-

Success in this role means leading a high-performing customer service team that consistently delivers fast, effective, and professional support.

Ensure smooth daily operations by managing schedules, monitoring KPIs, and addressing escalations promptly.

Your ability to identify performance gaps, coach team members, and implement process improvements directly enhances service quality and customer satisfaction.

Job Requirements:-

• Bachelor's Degree of Information Management, Business Administration or related field.

• 3+ years of professional experience in customer service or a similar role, including at least 1 year in a supervisory position.

• Strong leadership and team management skills, with a track record of coaching and motivating others.

• Excellent communication and interpersonal skills.

• Strong problem-solving abilities and the capacity to handle escalated cases under pressure.

• Proficiency in CRM systems and customer service tools.

• Ability to analyze performance data and translate it into actionable improvements.

• Detail-oriented, organized, and able to multitask effectively.

To apply, send your CV to - and mention the position you're applying for

Join us and be a part of a team that values its work and gives you the opportunity to achieve success

Oya B2B is hiring

Position: Customer Support Supervisor

Location: 6th of October Egypt

We are looking for a talented Customer Support Supervisor to lead and oversee daily support operations across multi-channels (phone, email, live chat, WhatsApp). The role includes:

Supervising Tier 1 & Tier 2 teams and managing escalations.

Designing and improving support processes & SOPs.

Building and maintaining the Knowledge Base for frontline teams.

Driving proactive support plans and integrating AI tools to enhance customer experience.

Monitoring KPIs (Response Time, FCR, CSAT, NPS) and preparing performance reports.

Requirements

5+ years in customer service, including 2+ years in a supervisory role.

Fluent in Arabic and English a third language is a plus.

Strong skills in CRM systems, data analysis, team leadership, flexibility, and negotiation

If you're ready to create world-class customer experiences and grow with us,

Apply now and Send your updated CV to

Please mention your role