37 Crm Development jobs in Egypt

Responsibilities:

• Strategic Planning and Development: Spearheaded the company's strategic direction, contributing to future growth and development.
• Technology Strategy and Alignment: Collaborated with the CTO to develop and align technical strategies with business goals.
• Project Management: Led projects from initiation to closure, ensuring timely delivery, budget adherence, and quality standards.
• Technology Innovation: Identified and implemented cutting-edge technologies to gain competitive advantages.
• Cross-functional collaboration: Worked closely with Marketing, Sales, Finance, Banking, and Legal teams to ensure cohesive and supportive technology initiatives.
• Efficient and Secure Technology Usage: Ensured efficient, profitable, and secure utilization of technologies across the organization.
• Quality Assurance and Data Protection: Established and maintained robust quality assurance and data protection processes.
• System Architecture Oversight: Oversaw system architecture to ensure scalability, reliability, and security.
• Technology Performance Monitoring: Developed and maintained a framework for tracking, analyzing, and monitoring technology performance metrics.
• Continuous Improvement: Leveraged stakeholder feedback to drive ongoing improvements and adjustments in technology solutions.
• Technology Solutions Implementation: Identified, evaluated, and implemented technology solutions to meet current and future organizational needs.
• Technology Platform Optimization: Consolidated technology platforms and developed strategic plans for optimization.
• Plan Marketing Activities and Go-Live Plans: Coordinated marketing activities and developed go-live plans for successful product launches.
• Technical Support and Operations Management: Managed technical support and operations post-project closure to ensure seamless application performance.
• Team Building and Leadership: Built the software department and full team from scratch, establishing a high-performing development unit.

Qualifications:

• Bachelor's or Master's degree in Computer Science, Information Technology, Business Administration, or a related field.
• Proven experience in strategic planning and technology development.
• Strong understanding of technology strategies, system architecture, and emerging technologies.
• Ability to work cross-functionally with various departments (Marketing, Sales, Finance, etc.) to align technology initiatives with business goals.
• Understanding of efficient and secure technology usage to ensure organizational integrity and profitability.

Datainfo is a leading provider of construction project data, delivering the most accurate and comprehensive database in over 65 countries. We combine this with business analysis and forecasting to help our clients secure contracts, increase sales, and plan for future growth. As the authorized partner of
Ventures Onsite
, a market leader in the MEA region for over 20 years, we provide subscription-based access to a powerful platform that gives our clients instant access to thousands of ongoing and completed projects.

We're looking for a
Customer Relationship Specialist
to become a key part of our team, focusing on our core customer base. In this role, you will be the main point of contact for our clients, helping them overcome challenges, identifying ways we can improve our products, and ensuring they continue to see value in our services. Your ability to build strong relationships and demonstrate the value of our platform will be essential to retaining and growing our business.

What You'll Do:

• Onboard and support new clients
  to ensure a smooth and positive start to their journey with our platform.
• Build and nurture lasting relationships
  with existing clients by understanding their needs and addressing their concerns.
• Proactively engage with clients
  throughout their subscription journey to ensure their needs are consistently met.
• Analyze client behavior
  and gather feedback to identify trends and opportunities for improving our products and services.
• Develop and implement retention strategies
  based on client insights and feedback.
• Resolve client complaints
  promptly and effectively to maintain high levels of satisfaction.
• Negotiate contract renewals
  to ensure long-term client loyalty and business growth.
• Identify and act on upsell or cross-sell opportunities
  to help clients get even more value from our offerings.

What We're Looking For:

• Education and Experience:
  A Bachelor's degree with at least two years of experience in a client-facing or sales role.
• Communication Skills:
  Excellent verbal and written communication skills in English are a must.
• Customer Focus:
  A strong commitment to providing world-class customer service and a deep understanding of customer needs.
• Interpersonal Skills:
  You are a positive people person with the confidence to present to and build rapport with senior decision-makers.
• Problem-Solving:
  A calm and intuitive approach to resolving complex customer issues.
• Sales Acumen:
  The ability to spot and pursue opportunities to increase client value.

Identify existing and potential customer needs and provide them with the basic information on all Bank's products & services.

Achieve assigned targets through promoting, selling and cross selling the bank's products and services to existing and prospective customers to achieve the preset sales budget.

Handle all the customers 'regardless of their segment requests/inquiries related to their accounts, products and services in a professional manner and ensure resolving them efficiently within the set TAT

Carries and handles efficiently custody items, keys as per custodian matrix and relevant policies and procedures.

Ensures that all customers' profiles are updated through applying the KYC principle (Know Your Customers)

Analyze portfolio performance statistics to better understand customer behavior and plan for future activities in addition to providing insights and recommendations for the Retail Products Team

Review daily inflows / outflows of the assigned portfolio to retain clients and avoid losing funds.

Introduce and promote alternative service channels to customers through explaining the relevant features of the online service and encourage them to use it to improve their journey perception about other banking services

Job Title: Customer Relationship Management (CRM) Executive – Remotely

Objective:

Support customer retention and growth by effectively managing and optimizing the CRM platform, driving data-based decisions, and coordinating customer-centric campaigns.

Key Responsibilities:

• Manage and optimize the CRM system to ensure accurate, up-to-date client data.
• Segment customers and build targeted communication workflows.
• Monitor and analyze customer behavior to identify retention and upsell opportunities.
• Coordinate with sales, marketing, and customer support teams to deliver a seamless and personalized customer journey.
• Execute and track CRM campaigns (emails, SMS, push notifications, etc.)
• Prepare regular reports on KPIs such as engagement, churn rate, and conversion.
• Provide insights and recommendations based on data analysis to support business decisions.

Requirements:

• Proven experience in a CRM role using tools such as Zoho CRM.
• Strong analytical skills and a data-driven mindset.
• Solid understanding of customer lifecycle management and customer segmentation.
• Familiarity with CRM automation and email marketing tools.
• Excellent communication, coordination, and problem-solving skills.
• High attention to detail and ability to work collaboratively with cross-functional teams.
• Self-motivated and able to work independently in a remote environment.
• Comfortable using online collaboration tools (e.g., Zoom, Asana).

Opportunities:

This role offers the opportunity to join a dynamic team and work in an environment that fosters professional development and personal growth.

Salary offered: 300 USD/ month + Bonus

How to Apply:

Please send your CV along with a cover letter highlighting your suitability for the role to

Company Description

Al Shal Automotive, founded in 1978 by Yousef Al Shal in Tanta, now operates from both Tanta and Cairo. The company is an authorized 3S business for Chevrolet and MG, as well as Eurorepar and Peugeot. Al Shal Automotive is known for its reliable automotive services and dedicated customer care.

Role Description

This is a full-time, on-site role for a Customer Relationship Management (CRM) Specialist located in Cairo. The CRM Specialist will be responsible for managing customer relationships, analyzing customer data, and working closely with the sales and project management teams. Daily tasks will include improving customer retention, addressing customer inquiries and issues, and implementing CRM strategies to drive sales growth.

Qualifications

• Proficiency in Customer Relationship Management (CRM) and Sales skills
• Strong Analytical Skills for data interpretation and decision-making
• Excellent Communication skills for dealing with customers and sales teams
• Project Management skills for coordinating CRM-related projects
• Ability to work independently and thrive in an on-site environment
• Bachelor's degree in a suitable field,
• Knowledge in the automotive industry is preferred

The CRM role is responsible for managing customer relationships through effective use of CRM systems and tools. This position ensures accurate data collection, smooth system operations, and strategic use of customer insights to enhance engagement, improve customer experience, and know about Backend & websites dashboard.

Responsibilities:

• Manage day-to-day operations of the CRM system and ensure data accuracy.
• Support customer segmentation, targeting, and personalization for campaigns.
• Execute and monitor email/SMS/push campaigns through the CRM platform.
• Track and analyze customer engagement metrics, providing actionable insights.
• Cooperate with marketing and sales teams to align CRM campaigns with business goals.
• Assist in developing loyalty and retention programs.

Qualifications:

• Bachelor's degree in
  Computer Science,

or a related field.
- 1–2 years of experience in CRM, customer engagement, digital marketing, or database management.
- Previous experience with CRM systems (e.g., Salesforce, HubSpot, Zoho) is required.
- Experience in campaign management and customer lifecycle is a plus.

Technical Skills:

• Strong knowledge of CRM tools, email marketing platforms, and customer data segmentation.
• Basic understanding of HTML/CSS for email templates is a plus.
• Proficiency in Microsoft Excel/Google Sheets for reporting and analysis.
• Familiarity with marketing automation and analytics tools (Google Analytics, etc.).

Company Description

Power Lube is an authorized distributor of ExxonMobil products in Egypt with over 34 years of experience in engine and industrial lubricants. We provide a full range of high-performance Mobil lubricants, and offer a range of lubricant-related services including oil monitoring, storage solutions, surveys and training. Our dedicated team of sales and technical support people offers solutions and ideas to solve many lubrication problems.

Job Summary:

We are seeking a highly organized and data-driven CRM Manager to lead our customer relationship management initiatives. You will be responsible for developing and executing strategies that enhance customer retention, loyalty, and lifetime value through personalized and automated communication across various channels (email, SMS, push, etc.). The ideal candidate has strong analytical skills, a deep understanding of CRM tools and segmentation, and a passion for delivering exceptional customer experiences.

Key Responsibilities:

• Develop and implement CRM strategies to increase customer engagement, retention, and reactivation.

• Manage CRM platforms (e.g., Salesforce, HubSpot, Klaviyo) to execute segmented and personalized campaigns.

• Analyze customer data and behavior to identify trends and opportunities for growth.

• Collaborate with Marketing, Sales, and Product teams to align CRM initiatives with overall business goals.

• Create, manage, and optimize automated customer journeys and lifecycle campaigns.

• Monitor and report on CRM KPIs including open rates, CTR, retention, churn, and customer lifetime value.

• Ensure data hygiene and compliance with privacy regulations (e.g., GDPR, CCPA).

• Test, learn, and iterate campaigns using A/B testing and other performance analysis techniques.

Qualifications:

• Bachelor's degree in Marketing, Business, or a related field.

• 3+ years of experience in CRM, email marketing, or customer lifecycle management.

• Proficient with CRM and marketing automation platforms (e.g., Salesforce, HubSpot, Marketo, Klaviyo).

• Strong analytical skills and experience with tools like Excel, Google Analytics, or BI dashboards.

• Excellent communication and project management skills.

• Knowledge of customer segmentation, personalization, and retention strategies.

Job Benefits:

• Net Salary

• Mobile allowance

• Medical and Social insurance

Job Location:

Plot NO.4 , Block 231 area B - C , Obour City.

Working Hours:

• 9:00am – 5:00pm

Interested candidates, kindly send your updated CV to

and mention the job title in the subject line of your email

• For more information please contact us

Description

• Must act as a technical expert for all CRM projects, including migrations, customizations, and implementations
• Must be prepared to handle projects of varying complexity levels, from intricate customizations to backend/UI development
• Should maintain regular communication with enterprise architecture, suppliers, business intelligence, and application development teams
• Experience in Dynamics CRM Development.
• Experience in building custom screens, Dynamic CRM forms along with views.
• Experience in reports and workflows around the client requirements for an interface.
• Must ensure a clear understanding of requirements before initiating work

Requirements

• Bachelor's degree in Computer Science or a related field
• Proven experience at least 3 years in developing and maintaining CRM systems
• Familiarity with CRM software platforms such as Salesforce, Microsoft Dynamics and Creatio
• Strong programming skills in languages such as .Net, JavaScript, C# , SQL Server
• Ability to work collaboratively with cross-functional teams and stakeholders
• Good communication skills

Good To Have are big plus: -

* OutSystems

* DotNet Core 8 & Framework

* C#

* SQL Server

* ORM ( EFCore - Dapper )

* JWT

* Design Pattern

* Software Architecture like ( Microservices )

* JWT

* Logging

* ApiGateways

* Caching ( Memory - Distributed )

* Message Queue

* Background Jobs

* Familiarity with containerization and orchestration technologies like Docker and Kubernetes.

Company Description

Pharmacon is a Germany-Egyptian pharmaceutical company dedicated to promoting high-quality products in the Egyptian market. Founded in 2004, Pharmacon aims to improve the health of Egyptian patients by providing alternative medical solutions and addressing gaps in the pharma market. We offer a unique portfolio of high-standard European sources across various therapeutic areas, focusing on safety, efficacy, and competitive pricing. Our mission is to enhance the quality of life through affordable pharmaceutical solutions and to develop high-caliber employees who share our values. Our vision is to expand our presence and become a top player in the Egyptian pharmaceutical market.

Role Description

This is a full-time on-site role for a Customer Relationship Management Manager located in Cairo, Egypt. The CRM Manager will be responsible for managing and analyzing customer interactions, developing CRM strategies, overseeing project management, and ensuring customer satisfaction. The role involves working closely with sales and marketing teams to identify market segments and improve sales processes. Daily tasks include data analysis, communication with clients, and implementation of CRM software solutions.

Qualifications

• Possess Analytical Skills and Market Segmentation abilities
• Strong Communication and Sales skills
• Experience in Project Management
• Excellent problem-solving and organizational skills
• Ability to work collaboratively with cross-functional teams
• Relevant experience in the pharmaceutical industry is a plus
• Bachelor's degree in Business Administration, Marketing, or a related field