55 Collections Officer jobs in Egypt

Company Description

Goal-eg Collection, Investigation, and Legal Company specializes in debt collection, investigation, and legal services. Our debt collection services cover active, charged-off, and written-off debts using both traditional and modern methods, backed by advanced data analytics. We focus on amicable negotiations with debtors and efficient legal action when needed. Additionally, we provide thorough investigations and tailored legal services, including drafting legal documents, providing commercial advice, and offering mediation and dispute resolution for corporate disputes.

Role Description

This is a full-time, on-site role for a Collections Officer located in Heliopolis. The Collections Officer will be responsible for handling debt collection processes, communicating with debtors. Daily tasks include employing advanced search tools for recovery efforts, maintaining client relationships, and possibly coordinating with the legal and investigation teams when necessary.

Qualifications

• Debt Collection and Finance skills.
• Customer Service and Communication skills.
• Excellent interpersonal and negotiation abilities.
• Ability to work effectively on-site in Heliopolis.
• Bachelor's degree in Finance, Business, or related field

Identifying the reasons for delinquency daily functions of Collections, and communicating them to all related departments in order to reconsider the policies and processes of retail products.

Problem solving is the ability to analyze the situation to identify the one with the best solution between debtors and banks to apply win-win situations.

Contact and communicate effectively with debtors by phone or face to face to pay the arrears.

Adhere to adding daily productivity timely on collections tools.

Achieve the monthly target based on the final scorecard

Educate customers to pay their arrears on cycle date to enhance the delinquency ratio.

Achieve the daily required productivity (Trails, daily worked accounts, contacts, un-posted …ect.

Adhere world class customer service.

Adhere and finalize the required tasks on deadline.

Create plans and strategy for collecting debts Identifying high risk & skip accounts for referrals to higher level.

Qualifications and Experience:

University degree from a reputable university.

Min. 0 – 4 years' experience in a related field.

Experience within Banking Industry will be considered as an asset

Skills:

Very Good command of English and Arabic languages (written and spoken)

Very good negotiation and communication skills.

Very Good in excel.

Manage the time efficiently.

Attention to detail.

• Bachelor's degree in Accounting, Finance or Administration.
• 3-4 years of experience in Credit Control, Accountant Receivable.
• Solid Knowledge of accounting principles
• Experience using Microsoft Excel & power point
• Good command of English ( spoken and written)
• Ability to prepare and analyze reports
• Excellent communication skills
• Follow up directly with customers to secure payments

We are hiring a Credit Control Accountant for a well known a Multinational Company

Location: Fifth Settlement

* Key Responsibilities:

• Delinquent Accounts Management: Manage accounts collection for residential, commercial, and mall tenants (rent, utilities, and service charges).

• Conduct delinquent account follow-ups through calls, emails, and formal notices to reduce overdue balances.

• Aging Report & Analysis: Reconcile tenants and clients' accounts, resolving discrepancies in coordination with leasing, legal, and property teams.

• Reconciliation: Provide monthly, quarter-end, and year-end reconciliations of client/tenant balances; escalate unresolved issues or high-risk tenants and clients.

• Collaboration: Work closely with shared services, sales, legal, and operations to align collection practices and ensure compliance with company policies.

• Support legal cases by preparing documentation for bounced checks and escalated accounts

* Qualifications:

• Education: Bachelor's degree in Accounting, Business Administration, or Finance.

• Experience: 2–4 years in credit control or accounting—ideally within real estate or a high-volume collections environment.

• Technical Proficiency: Familiarity with ERP systems (Yardi),

• MS Office (Excel, Word, PowerPoint), and possibly Power BI

Job Responsibilities:

-Handle the Corporate portfolios, its day-to-day operations, monitoring utilization under facilities accounts.

-Ensure that necessary approvals are obtained within the credit policy before any disbursement.

-Review the corporates' limits & apply the limits on the system and frequent follow up to ensure that limits are in the line with the approval by preparing the reports on a monthly basis.

-Check the pricing of OVDs, loan line and refinance loans on the system on a monthly basis.

-Ensure that interest is applied as per approval and amend the change in pricing after taking necessary approvals.

-Input of facilities on system in compliance with the approval sheet & follow up with the necessary modification.

-Review all transactions on limit to make sure of purpose, input limits against collaterals (PO, Contract, Invoices, Receivables).

-Bachelor degree of Finance or Accounting is preferably.

-Required years of experience from 1-2 in credit administration field.

The Credit Control Manager is responsible for ensuring timely collection of outstanding invoices, minimizing bad debts, and maintaining effective Credit Risk Management processes while adhering to global / local policy requirements. This role plays a critical part in managing company's cash flow and financial health.

Key Responsibilities

• Monitor receivables balances on a daily basis to ensure timely collection and work towards meeting the monthly cash flow target.
• Set and review credit limits periodically and evaluate new credit requests.
• Prepare regular reports such as Aging, Collection, DSO and participate in month end closing period by preparing bad debt accrual and other necessary provisions.
• Drive the seasonal / annual forecast of customer rebates in collaboration with FP&A team.
• Act as a business partner to Sales Team and provide information on a timely manner by highlighting the opportunities and risks that will impact the net sales.
• Support sell out support budget preparation and provide up to date information to Marketing Team to help with accurate forecasting.
• Supervise junior team members on timely deposits of post-dated cheques, negotiating Letter of Credits and maintaining up to date Bank Guarantees.
• Follow up on Letter of Credit discrepancies and in collaboration with Customer Service Team.
• Monitor and control the release of shipments to ensure minimum risk for the company.
• Provide information to line manager and other stakeholders on customer's credit history and support in potential legal cases.
• Ensure customer account reconciliations are carried out on regular basis.
• Have an excellent service mentality to all internal stakeholders.
• Participate in the development and implementation of systems and tools to improve credit control efficiency.
• Support and guide Accounting Team with receivables related bookings.
• Give full support to the external auditors for all AR related questions.
• Lead and motivate a team of credit controllers, setting their targets and monitoring performance. Be responsible for their training and development.
• Be the first point of contact and support for the line manager. Step in in his / her absence to support Senior Leadership Team.

KPI's

• Reduction of aged debt (overdue %)
• Days of Sales Outstanding (DSO)
• Bad Debt
• Team performance metrics

Key Relationships

• Global: Ad hoc dealing with Group Accounting and adidas subsidiaries.
• Regional: Emerging Markets.

• Internal:

• Sales & Customer Service Teams

• Operations & Supply Chain Teams
• Marketing Team

• Internal Control Team

• External: Customers, Banks, Auditors.

Knowledge And Skills

• SAP ERP system.
• Expert skills in Microsoft Outlook, Word and Excel, PowerPoint a plus.
• Excellent written and verbal communication skills.
• Accounting knowledge of IFRS and local GAAP.
• Excellent analytical and negotiation skills.
• Strong communication and interpersonal skills.
• High level of accuracy and attention to detail.
• Ability to lead and develop a team.

Experience And Qualifications

• Bachelor's degree in Finance, Accounting, Business Administration, or related field.
• Experience in a credit control role, with at least 5 years in a managerial or supervisory position.
• Industry: Ideally apparel/fashion/shoes or FMCG.

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an equal opportunity employer.

Check & review Full Documentations of purpose CR compliance with Checklist, guidelines, and policies.

Ensure post approval compliance with guidelines, policies, procedures & terms of approval to prepare activation form.

Preparing daily and weekly monitoring reports & ensure that all monitoring reports are generated, followed -up & filed appropriately.

Identify & report trends that may affect credit decision (account activity type & transaction volume, credit utilization etc.), escalate deviations to senior management.

Follow-up with business & obtain clarifications for irregularities /issues/early warning & exceptions until closure.

Circulate updated corrective grid of audits on monthly basis to concerned parties.

Ensure following-up regularization of excesses and reporting un-authorized excesses to head of credit risk in case of non-regularization.

Prepare special reports section and automate & improve data quality of Credit administration reports.

Ensure that all corporate clients data (Interest, RR, Sector, Segment…) are fulfilled correctly on the core banking systems.

Ensure that all collaterals (types / Valuation /……) for borrowing corporate clients covered the related exposure and fulfilled correctly on the core banking systems.

Extract & prepare the required corporate client data reports to ensure that all data are recorded correctly on the core banking system.

Qualifications:

Bachelor's degree in Business Administration, Economics or a related field.

Up to 5 years of experience in banking field, Preferred exposure Risk

Required Experience:

For Officer: from 0 to 3 years of experience

Skills:

Excellent command of English and Arabic languages (written and spoken)

Excellent communication skills

Excellent planning and organizing skills

Excellent Business Acumen of external market and up-to-date market trends and practices.

Excellent dealing with WORD and Excel sheets.

Accurately review and verify complete documentation packages for credit applications, ensuring compliance with established checklists, guidelines, and policies.

Protect post-approval compliance with all relevant guidelines, policies, procedures, and terms of approval. Prepare activation forms based on confirmed adherence.

Generate comprehensive daily and weekly monitoring reports. Ensure all reports are produced, followed up on, and filed appropriately.

Identify and report trends that could potentially impact credit decisions, such as account activity types, transaction volumes, and credit utilization patterns. Escalate any deviations from established parameters to senior management for prompt action.

Proactively follow up with the business teams to obtain clarifications on irregularities, credit issues, early warning signs, and exceptions. Remain engaged until all issues are addressed and resolved. Compliance Maintenance and Reporting:

Circulate updated corrective grids of audit findings on a monthly basis to all relevant parties within the organization.

Ensure timely regularization of credit excesses. Report unauthorized excesses to the Head of Credit Risk for further action in case of non-regularization.

Develop and implement strategies to automate, improve data quality, and enhance the functionality of Credit Administration reports.

Ensure all corporate client data (interest rates, risk ratings, sectors, segments, etc.) is accurately captured and maintained within the core banking systems.

Confirm that all collateral types, valuations, and other relevant information for borrowing corporate clients sufficiently cover related exposures and are accurately recorded within the core banking systems.

Extract and prepare the required corporate client data reports to verify that all critical data points are accurately recorded within the core banking system.

Qualifications:

Bachelor's degree in Business Administration, Economics or a related field.

Up to 5 years of experience in banking field, Preferred exposure Risk

Required Experience:

For Officer: from 0 to 3 years of experience

For Senior Officer: from 3 to 5 years of experience of credit or corporate banking

Skills:

Excellent skills in WORD and EXCEL MS windows

Excellent command of English and Arabic languages (written and spoken)

Excellent communication skills

Excellent planning and organizing skills

Job Requisition ID:

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview Of The Role
This role is responsible for complex and high-value collections related to property leases, rent payments, homeowner dues, and other real estate receivables. The Analyst/ Credit Control will be handling complex delinquent accounts and ensuring timely recovery of outstanding balances, all while maintaining strong customer relationships and adhering to regulatory standards. Moreover, he/she should work closely with property managers, tenants, leasing, sales, shared service, and legal teams to ensure timely recovery, resolution of outstanding balances, and management for the high-volume collections processes within our finance operations.

What You Will Do

• Handling a portfolio of delinquent accounts, including high-risk and high-balance clients, to ensure that debts are collected and minimize provisions for bad debt.
• Chase overdue invoices by initiating and maintaining contact with clients via phone, email, and written correspondence to negotiate and collect payments within the agreed time frame.
• Maintain accurate and up-to-date records of all collection activity in the company's systems (e.g., ERP, CRM).
• Ensure that all transactions are compliant with the company's system contract conditions.
• Respond promptly and completely to both clients and internal enquiries.
• Maintaining Credit Control reports accuracy & fully analyzing clients' and tenants' financial liabilities.
• Monitor aging reports and trends in delinquencies; apply collection and settlement plans to reduce provision for bad debt.
• Ensure monthly processing deadlines are met as required.
• Send out monthly client email/reminder letters as may be agreed regularly.
• Collaborate with legal and compliance teams on accounts requiring litigation or escalated actions after getting the required management approvals.
• Providing ad-hoc reporting as and when requested.
• Undertake collected & pending debts reconciliations as required.
• Respond to the line manager's special assignment.
• Interface with management in other departments/ functions and shared service teams.
• Identify and resolve disputes, billing discrepancies, or lease-related issues impacting collections.
• Ensure compliance with the company's Credit Control policies and procedures.
• Month-end, quarter-end, and year-end review for clients' and tenants' balances on the aging report.

Required Skills To Be Successful
Minimum experience of 2 years in accounting and collection background.

What Equips You For The Role

• Bachelor's degree in accounting or business administration.
• Preferably have ERP (preferably YARDI) system experience.
• Good command of spoken and written English.

About Al-Futtaim Group Real Estate
The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.

Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.

AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.