73 Collection Agent jobs in Egypt

York Towers is a global luxury real estate development leader of York Holding Group. Since 2016, we have delivered exceptional properties and managed six dynamic projects across five countries and three continents. With eight offices worldwide, we leverage cutting-edge technology and market insights to create multicultural residential communities that redefine modern living.

Job Summary
The Collection Agent is responsible for managing client payments, recovering overdue accounts, and maintaining accurate customer records in the CRM system. This role serves as a vital link between the company and clients regarding financial obligations, particularly for delayed payments and monthly installment collection.

Main Functions & Responsibilities

• Update customer information, payment status, and interaction notes in the CRM system
• Contact clients regularly to collect overdue amounts and monthly installments
• Send appropriate payment reminders to late-paying customers
• Negotiate payment arrangements for overdue accounts
• Notify clients of late payments via email and other communication channels
• Participate in team meetings as scheduled

Qualifications & Requirements

• Bachelor's degree in Finance, Business Administration, or related field
• 1-2 years of experience in collections, accounts receivable, or customer service

Competencies & Skills

• attention to detail and record-keeping abilities
• Ability to handle difficult conversations professionally
• Problem-solving and negotiation techniques
• Good interpersonal and communication skills

Languages & Proficiency Level

• Arabic: C1 (Fluent )
• English: B1 (Intermediate)

Oversee daily cash collection activities and ensure timely reconciliation of receivables from restaurant partners, customers, and delivery operations.

Record incoming payments from multiple channels (bank transfers, POS systems, online payment gateways).

Work with the sales, customer service, and operations teams to streamline payment and invoicing processes.

Support internal and external audits related to receivables and collections.

Excellent negotiating skills.

Job Requirements:

Minimum 1-3 years of experience in a similar role, preferably in the food Application or e-commerce industry.

Company Description

First Solution Management Services is a leading debt recovery solutions provider with over 10 years of experience. They manage more than 200,000 debtor accounts worth over $1 Billion from their branch offices in the UAE. First Solution Management Services is committed to being one of the most trusted companies in the industry, focusing on outstanding service, strong ethics, and consumer-centric collection processes.

Role Description

This is a full-time on-site role for a Field Collection Agent located in Cairo, Egypt. The Field Collection Agent will be responsible for debt collection, cash collection, communication with debtors, providing customer service, and managing finance functions.

Qualifications

• Debt Collection and Cash Collection skills
• Strong Communication and Customer Service abilities
• Finance knowledge and experience
• Ability to work efficiently in a fast-paced environment
• Experience in a similar role is preferred
• High school diploma or equivalent required, Bachelor's degree in Finance or related field is a plus

• Bachelor's degree in Accounting, Finance or Administration.
• 3-4 years of experience in Credit Control, Accountant Receivable.
• Solid Knowledge of accounting principles
• Experience using Microsoft Excel & power point
• Good command of English ( spoken and written)
• Ability to prepare and analyze reports
• Excellent communication skills
• Follow up directly with customers to secure payments

We are hiring a Credit Control Accountant for a well known a Multinational Company

Location: Fifth Settlement

* Key Responsibilities:

• Delinquent Accounts Management: Manage accounts collection for residential, commercial, and mall tenants (rent, utilities, and service charges).

• Conduct delinquent account follow-ups through calls, emails, and formal notices to reduce overdue balances.

• Aging Report & Analysis: Reconcile tenants and clients' accounts, resolving discrepancies in coordination with leasing, legal, and property teams.

• Reconciliation: Provide monthly, quarter-end, and year-end reconciliations of client/tenant balances; escalate unresolved issues or high-risk tenants and clients.

• Collaboration: Work closely with shared services, sales, legal, and operations to align collection practices and ensure compliance with company policies.

• Support legal cases by preparing documentation for bounced checks and escalated accounts

* Qualifications:

• Education: Bachelor's degree in Accounting, Business Administration, or Finance.

• Experience: 2–4 years in credit control or accounting—ideally within real estate or a high-volume collections environment.

• Technical Proficiency: Familiarity with ERP systems (Yardi),

• MS Office (Excel, Word, PowerPoint), and possibly Power BI

Job Responsibilities:

-Handle the Corporate portfolios, its day-to-day operations, monitoring utilization under facilities accounts.

-Ensure that necessary approvals are obtained within the credit policy before any disbursement.

-Review the corporates' limits & apply the limits on the system and frequent follow up to ensure that limits are in the line with the approval by preparing the reports on a monthly basis.

-Check the pricing of OVDs, loan line and refinance loans on the system on a monthly basis.

-Ensure that interest is applied as per approval and amend the change in pricing after taking necessary approvals.

-Input of facilities on system in compliance with the approval sheet & follow up with the necessary modification.

-Review all transactions on limit to make sure of purpose, input limits against collaterals (PO, Contract, Invoices, Receivables).

-Bachelor degree of Finance or Accounting is preferably.

-Required years of experience from 1-2 in credit administration field.

The Credit Control Manager is responsible for ensuring timely collection of outstanding invoices, minimizing bad debts, and maintaining effective Credit Risk Management processes while adhering to global / local policy requirements. This role plays a critical part in managing company's cash flow and financial health.

Key Responsibilities

• Monitor receivables balances on a daily basis to ensure timely collection and work towards meeting the monthly cash flow target.
• Set and review credit limits periodically and evaluate new credit requests.
• Prepare regular reports such as Aging, Collection, DSO and participate in month end closing period by preparing bad debt accrual and other necessary provisions.
• Drive the seasonal / annual forecast of customer rebates in collaboration with FP&A team.
• Act as a business partner to Sales Team and provide information on a timely manner by highlighting the opportunities and risks that will impact the net sales.
• Support sell out support budget preparation and provide up to date information to Marketing Team to help with accurate forecasting.
• Supervise junior team members on timely deposits of post-dated cheques, negotiating Letter of Credits and maintaining up to date Bank Guarantees.
• Follow up on Letter of Credit discrepancies and in collaboration with Customer Service Team.
• Monitor and control the release of shipments to ensure minimum risk for the company.
• Provide information to line manager and other stakeholders on customer's credit history and support in potential legal cases.
• Ensure customer account reconciliations are carried out on regular basis.
• Have an excellent service mentality to all internal stakeholders.
• Participate in the development and implementation of systems and tools to improve credit control efficiency.
• Support and guide Accounting Team with receivables related bookings.
• Give full support to the external auditors for all AR related questions.
• Lead and motivate a team of credit controllers, setting their targets and monitoring performance. Be responsible for their training and development.
• Be the first point of contact and support for the line manager. Step in in his / her absence to support Senior Leadership Team.

KPI's

• Reduction of aged debt (overdue %)
• Days of Sales Outstanding (DSO)
• Bad Debt
• Team performance metrics

Key Relationships

• Global: Ad hoc dealing with Group Accounting and adidas subsidiaries.
• Regional: Emerging Markets.

• Internal:

• Sales & Customer Service Teams

• Operations & Supply Chain Teams
• Marketing Team

• Internal Control Team

• External: Customers, Banks, Auditors.

Knowledge And Skills

• SAP ERP system.
• Expert skills in Microsoft Outlook, Word and Excel, PowerPoint a plus.
• Excellent written and verbal communication skills.
• Accounting knowledge of IFRS and local GAAP.
• Excellent analytical and negotiation skills.
• Strong communication and interpersonal skills.
• High level of accuracy and attention to detail.
• Ability to lead and develop a team.

Experience And Qualifications

• Bachelor's degree in Finance, Accounting, Business Administration, or related field.
• Experience in a credit control role, with at least 5 years in a managerial or supervisory position.
• Industry: Ideally apparel/fashion/shoes or FMCG.

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an equal opportunity employer.

Check & review Full Documentations of purpose CR compliance with Checklist, guidelines, and policies.

Ensure post approval compliance with guidelines, policies, procedures & terms of approval to prepare activation form.

Preparing daily and weekly monitoring reports & ensure that all monitoring reports are generated, followed -up & filed appropriately.

Identify & report trends that may affect credit decision (account activity type & transaction volume, credit utilization etc.), escalate deviations to senior management.

Follow-up with business & obtain clarifications for irregularities /issues/early warning & exceptions until closure.

Circulate updated corrective grid of audits on monthly basis to concerned parties.

Ensure following-up regularization of excesses and reporting un-authorized excesses to head of credit risk in case of non-regularization.

Prepare special reports section and automate & improve data quality of Credit administration reports.

Ensure that all corporate clients data (Interest, RR, Sector, Segment…) are fulfilled correctly on the core banking systems.

Ensure that all collaterals (types / Valuation /……) for borrowing corporate clients covered the related exposure and fulfilled correctly on the core banking systems.

Extract & prepare the required corporate client data reports to ensure that all data are recorded correctly on the core banking system.

Qualifications:

Bachelor's degree in Business Administration, Economics or a related field.

Up to 5 years of experience in banking field, Preferred exposure Risk

Required Experience:

For Officer: from 0 to 3 years of experience

Skills:

Excellent command of English and Arabic languages (written and spoken)

Excellent communication skills

Excellent planning and organizing skills

Excellent Business Acumen of external market and up-to-date market trends and practices.

Excellent dealing with WORD and Excel sheets.

Accurately review and verify complete documentation packages for credit applications, ensuring compliance with established checklists, guidelines, and policies.

Protect post-approval compliance with all relevant guidelines, policies, procedures, and terms of approval. Prepare activation forms based on confirmed adherence.

Generate comprehensive daily and weekly monitoring reports. Ensure all reports are produced, followed up on, and filed appropriately.

Identify and report trends that could potentially impact credit decisions, such as account activity types, transaction volumes, and credit utilization patterns. Escalate any deviations from established parameters to senior management for prompt action.

Proactively follow up with the business teams to obtain clarifications on irregularities, credit issues, early warning signs, and exceptions. Remain engaged until all issues are addressed and resolved. Compliance Maintenance and Reporting:

Circulate updated corrective grids of audit findings on a monthly basis to all relevant parties within the organization.

Ensure timely regularization of credit excesses. Report unauthorized excesses to the Head of Credit Risk for further action in case of non-regularization.

Develop and implement strategies to automate, improve data quality, and enhance the functionality of Credit Administration reports.

Ensure all corporate client data (interest rates, risk ratings, sectors, segments, etc.) is accurately captured and maintained within the core banking systems.

Confirm that all collateral types, valuations, and other relevant information for borrowing corporate clients sufficiently cover related exposures and are accurately recorded within the core banking systems.

Extract and prepare the required corporate client data reports to verify that all critical data points are accurately recorded within the core banking system.

Qualifications:

Bachelor's degree in Business Administration, Economics or a related field.

Up to 5 years of experience in banking field, Preferred exposure Risk

Required Experience:

For Officer: from 0 to 3 years of experience

For Senior Officer: from 3 to 5 years of experience of credit or corporate banking

Skills:

Excellent skills in WORD and EXCEL MS windows

Excellent command of English and Arabic languages (written and spoken)

Excellent communication skills

Excellent planning and organizing skills