207 Cloud Support jobs in Egypt

Job Purpose

Provide 24/7 technical assistance and support to provide technical support and assistance to customers using cloud-based services. This includes troubleshooting and resolving issues related to cloud infrastructure, networking, security, and application deployment. You will also collaborate with other teams to identify and escalate complex issues, as well as contribute to the development of knowledge base articles and documentation. Additionally, you may be involved in monitoring and optimizing cloud resources to ensure optimal performance and cost efficiency.

¿ To be responsible for the management of both proactive and reactive cases ensuring a professional and consistent delivery of quality services to our customers.

¿ The ultimate goal is to ensure that customers have a positive experience and receive prompt and effective solutions to their problems.

Key tasks and responsibilities

1. Providing technical support to customers via various channels (e.g., email, chat, phone) and resolving their cloud-related Incidents and needed Change Requests. 2. Troubleshooting and resolving issues related to Cloud infrastructure, networking, security, SAAS & PAAS. 3. Collaborating with cross-functional teams to escalate and resolve complex technical issues. 4. Monitoring and optimizing cloud resources to ensure optimal performance and cost efficiency. 5. Contributing to the development of knowledge base articles, documentation, and best practices. 6. Assisting customers with cloud service onboarding, configuration, and migration. 7. Conducting root cause analysis and providing recommendations to prevent recurring issues. 8. Staying updated with the latest cloud technologies, trends, and best practices. 9. Participating in on-call rotations to provide 24/7 support to customers. 10. Maintaining a high level of customer satisfaction by delivering timely and effective solutions.

Skills and Qualifications

¿ Very good interpersonal and communication skills ¿ IT background (Engineering, Computer Science or Similar Education) ¿ Strong knowledge of cloud computing platforms such as Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform (GCP). ¿ Proficiency in troubleshooting and resolving issues related to cloud infrastructure, networking, security, and application deployment. ¿ Familiarity with scripting languages like Python, PowerShell, or Bash for automation and infrastructure management. ¿ Understanding of virtualization technologies like VMware or Open Stack. ¿ Strong problem-solving and analytical skills to diagnose and resolve complex technical issues. ¿ Excellent communication skills to effectively interact with customers and internal teams. ¿ Ability to work in a fast-paced environment and handle multiple tasks simultaneously. ¿ Relevant certifications such as AWS Certified Solutions Architect, Azure Administrator, or Google Cloud Certified - Associate Cloud Engineer can be beneficial.

Global Delivery & Operations

Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business

CDI

Position
Microsoft Cloud Support Engineer

Job Description
Arrow Electronics (NYSE: ARW) is a global provider of products, services and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow serves as a supply channel partner for over 100,000 original equipment manufacturers, contract manufacturers and commercial customers through a global network of more than 460 locations serving over 85 countries. A Fortune 150 company with over 21,000 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial and consumer electronics. Arrow provides specialized services and expertise across the product life cycle.

Arrow Enterprise Computing Solutions (ECS), a division of Arrow Electronics, provides partner customers with digital solutions. As a Microsoft CSP partner, Arrow ECS delivers support for Microsoft cloud solutions. As a Cloud Support Engineer for Microsoft cloud solutions, your primary mission is to resolve the issues customers encounter with their cloud solutions.

The successful candidate will marry the ability to solve complex customer support issues with outstanding customer service. Ideally, the successful candidate will possess a strong technical background with experience in supporting cloud computing products, services, and solutions.

Principal Accountabilities

Responsible for solving complex cloud issues presented by customers.

• Triage, troubleshoot, escalate, and resolve customer support tickets
• Ensure timeliness and quality of resolution and positive customer satisfaction
• Clearly document and articulate customer issues and actions taken to resolve reported problems
• Attend and host remote support sessions with customers/vendors to diagnose errors with cloud products, review configurations and resolve technical issues
• Rotate into weekend coverage for critical issues according to schedule
• Stay current on cloud product features, industry trends and relevant technology
• Develop product domain expertise to serve as a trusted technical advisor to customers

Requirements

• Bachelor of Science, Information Technology or Computer Science preferred, or equivalent certification
• 3+ years of providing technical support for enterprise customers as part of a global team, preferably in a cloud environment
• Experience with Microsoft Azure tools, resources and services
• Demonstrated problem-solving and critical thinking ability
• Strong written and oral communication in English
• Ability to explain complex solutions
• Excellent interpersonal skills and customer-centric disposition
• Excellent organizational and time management skills

Preferred Skills

• Azure Certifications:

• Azure Fundamentals (AZ-900)

• Azure Administrator Associate (AZ-104)
• Azure Developer Associate (AZ-204)
• Azure Security Engineer Associate (AZ-500)
• Azure AI Fundamentals (AI-900)
• Microsoft IT Support Specialist Professional Certificate

• Microsoft Certified: Devops Engineer Expert

• Microsoft 365 Certifications:

• Fundamentals as a foundation

• Endpoint Administrator Associate for managing devices
• Teams Administrator Associate for communication systems

• Administrator Expert

• Experience with Microsoft Dynamics

• Experience working with both Linux and Windows operating systems
• Demonstrated initiative to acquire technical skills and experience

Job Complexity

• Requires in-depth knowledge and experience
• Solves complex problems; takes a new perspective using existing solutions
• Works independently; receives minimal guidance
• Acts as a resource for colleagues with less experience
• Represents the level at which career may stabilize for many years or even until retirement
• Contributes to process improvements
• Typically resolves problems using existing solutions
• Provides informal guidance to junior staff

Location:
EG-New Cairo, Egypt (Uvenues)

Time Type
Full time

Job Category
Engineering and Technology

Requirement:

1. 2+ years of experience as technical engineer, system integrator or equivalent experience

2. Deep understanding of networking (routing, switching, TCP/IP, etc)

3. Have knowledge in linux based operating system (installation, configuration, administration)

4. Have knowledge in on-premise virtualization/hyper-converged.

5. Candidate with network/Cloud certification is a plus

6. Strong troubleshooting and problem analysis skill

7. Oral and written communication skill in Bahasa and English is mandatory

8. Effective time-management skills

Responsibility:

1. Onsite and remote technical support for customers to resolve issue in POC or after sales inquiries

2. Track, mantain and resolve incident as well as provide the report to the customer

3. Perform device installation and integration into customer environment

4. Provide technical training for Partners and/or customers

5. Escalation to RND to resolve product issue

6. Create technical documentation for project and/or internal knowledge base

Application Support and Cloud Operations Engineer

Mission:

The Managed Application Cloud Expertise (MAC) team is part of the CIO Organization within CTIO (Chief Technology and Innovation Officer). MAC team handle the "middle tier" role in the multilayered Orange business Applications and Infrastructure support chain and is responsible for keeping the availability of applications in line with their business criticality.

Key tasks and responsibilities:

Managed Application Cloud Expertise delivers 2nd level (application and Infra) support and system administrations services to Orange Business Services internal employees by providing End to End ownership of all requests received from 1st level (IT Helpdesk) , the OBSIT Monitoring team or application hosting entities (Orange Cloud For Business Monitoring).

Within the MAC team, the scope of this job is to ensure the following tasks on a 24x7 basis (on-call basis):

Technical responsibilities:

• Ensure applications' availability to meet the SLA target
• Handle, diagnose and route in real-time incoming trouble tickets
• Provide system administration for the applications implemented on Windows servers.
• Execute changes and task orders on windows server
• Responsible for 2nd level technical support and escalation
• Communicate planned/unplanned outages to end users
• Participate in the UAT testing for any bugs/new application features
• Working in devops mode for all applications hosted in the cloud, this includes (but not limited to):
• Fully understanding the functionality of applications to help them define their QoS matrixes
• Providing L2 support for the cloud infrastructure
• Providing L2 application support to cloud-based applications

Functional responsibilities:

• Managing and handling known issues related to the application support or to the infrastructure support
• Collaborating within the team

Functional Skills:

• Troubleshooting skills
• Strong ability to work in a team
• Excellent written and verbal communication skills
• Time management

Technical Skills:

Due to the variety of the supported applications, the basic knowledge in one or more of the below domains is mandatory:

• Operating system administration & scripting (Windows, Linux)
• Database administration (Oracle, SQL Server, Postgres)
• Web Services (SOAP, REST)
• API knowledge
• Development using one of this list (Python ,Java, ASP.NET, , C# ,PHP, )
• Continuous delivery tools (Dockers, Kubernetees, Ansible )
• CKA certification is a plus.
• Azure Fundamentals

Good experience in working in agile and devops is a plus

Good understanding of network protocols (CCNA is a plus)

ITIL foundation knowledge (certificate is a plus)

Educational background:

• B.Sc. in computer science or equivalent
• Fluent in English
• Fluent in French is a plus
• At least 2 years of experience working within the IT field

Mission:

The Managed Application Cloud Expertise (MAC) team is part of the CIO Organization within CTIO (Chief Technology and Innovation Officer). MAC team handle the "middle tier" role in the multilayered Orange business Applications and Infrastructure support chain and is responsible for keeping the availability of applications in line with their business criticality

Digital Technology

Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business

Application Support and Cloud Operations Engineer

Mission:

The Managed Application Cloud Expertise (MAC) team is part of the CIO Organization within CTIO (Chief Technology and Innovation Officer). MAC team handle the "middle tier" role in the multilayered Orange business services Applications and Infrastructure support chain and is responsible for keeping the availability of applications in line with their business criticality.

Key tasks and responsibilities:

Managed Application Cloud Expertise delivers 2nd level (application and Infra) support and system administrations services to Orange Business Services internal employees by providing End to End ownership of all requests received from 1st level (IT Helpdesk) , the OBSIT Monitoring team or application hosting entities (Orange Cloud For Business Monitoring).

Within the MAC team, the scope of this job is to ensure the following tasks on a 24x7 basis (on-call basis):

Technical responsibilities:

• Ensure applications' availability to meet the SLA target
• Handle, diagnose and route in real-time incoming trouble tickets
• Provide system administration for the applications implemented on Windows servers.
• Execute changes and task orders on windows server
• Responsible for 2nd level technical support and escalation
• Communicate planned/unplanned outages to end users
• Participate in the UAT testing for any bugs/new application features
• Working in devops mode for all applications hosted in the cloud, this includes (but not limited to):
• Fully understanding the functionality of applications to help them define their QoS matrixes
• Providing L2 support for the cloud infrastructure
• Providing L2 application support to cloud-based applications

Functional responsibilities:

• Managing and handling known issues related to the application support or to the infrastructure support
• Collaborating within the team

Functional Skills:

• Troubleshooting skills
• Strong ability to work in a team
• Excellent written and verbal communication skills
• Time management

Technical Skills:

Due to the variety of the supported applications, the basic knowledge in one or more of the below domains is mandatory:

• Operating system administration & scripting (Windows, Linux)
• Database administration (Oracle, SQL Server, Postgres)
• Web Services (SOAP, REST)
• Development using one of this list (Python ,Java, ASP.NET, , C# ,PHP, )
• Big Data platforms, pervious work on Hadoop or mongo DB
• Mobile application development (Andriod and iOS)
• Continuous delivery tools (Dockers, Kubernetees, Ansible )
• Security protocols (ethical hacking is a plus)

Good experience in working in agile and devops is a plus

Good understanding of network protocols (CCNA is a plus)

ITIL foundation knowledge (certificate is a plus)

Educational background:

• B.Sc. in computer science or equivalent
• Fluent in English
• Fluent in French is a plus
• At least 2 years of experience working within the IT field

Mission:

The Managed Application Cloud Expertise (MAC) team is part of the CIO Organization within CTIO (Chief Technology and Innovation Officer). MAC team handle the "middle tier" role in the multilayered Orange business services Applications and Infrastructure support chain and is responsible for keeping the availability of applications in line with their business criticality

Digital Technology

Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business

CDI

SWATX are seeking a skilled and motivated L2 Support Engineer with expertise across Azure, AWS, and Oracle OCI. The ideal candidate will provide technical support and troubleshooting assistance to enterprise customers, assisting in resolving cloud infrastructure issues. This role involves working closely with L3 engineers, handling escalations, and contributing to knowledge sharing and process improvements.

Responsibilities:

• Handle escalated technical issues from L1 engineers.
• Provide advanced troubleshooting for customers across Azure, AWS and Oracle OCI services and architectures.
• Create and maintain technical documentation and runbooks.
• Mentor L1 engineers and conduct knowledge transfer sessions.
• Identify patterns in customer issues and propose solutions.
• Collaborate with AWS service teams on complex customer cases.
• Participate in customer Well Architected Reviews.

Requirements

• Associate or professional-level cloud certification in at least one platform: cloud certification in at least one platform: MicrosoftAzure Administrator Associate, AWS Solutions Architect Associate, or Oracle Cloud Infrastructure Certified Associate.
• 2+ years of experience working with Azure, AWS, or OCI services in an MSP or vendor support role.
• Strong knowledge of networking concepts and security best practices.
• Experience with infrastructure as code (CloudFormation/Terraform).
• Proficiency in at least one programming/scripting language (Python, JavaScript, etc.).
• Experience handling customer support tickets and managing incidents.
• Ability to follow escalation processes and work collaboratively with senior engineers.
• Bachelor's degree in Computer Science or related field (or equivalent experience).

We're Hiring: Technical Support (Mid to Senior Level)

Location: Nasr City

Working Hours: 9 AM to 5 PM (Fixed Shift)

Responsibilities:

• Installation and configuration of security systems (CCTV & Access Control).
• Troubleshooting and maintenance of installed systems.
• Providing technical support to clients when needed.
• Ensuring all systems are functioning efficiently and securely.

Qualifications:

• Proven experience in installing and maintaining security systems (CCTV & Access Control).
• Strong troubleshooting and problem-solving skills.
• Ability to work independently and handle on-site installations.
• Basic English literacy required.

Benefits:

• Insurance
• Bonuses & KPI incentives
• Competitive salary & allowances

Apply Now

Send your CV via WhatsApp:

Or vis email ( )

Company Description

Concentrix is a global technology and services leader that powers the world's best brands with fully integrated end-to-end solutions.

Role Description

This is a full-time on-site role for a Technical Support Representative located in New Cairo. The Technical Support role involves providing technical assistance to customers, troubleshooting issues, handling customer queries, and resolving technical problems efficiently. Daily tasks include customer interaction via phone or email, diagnosing software or hardware issues, and escalating complex problems to relevant departments or teams as required.

Benefits

• Salaries up to 18,000+ EGP with uncapped sales incentives

• Medical and social insurance

• Free transportation, including door-to-door service for female employees

• Free access to Concentrix University

• Clear career growth opportunities

Qualifications

• Fluency in English, both written and verbal
• Strong communication, interpersonal, and customer service skills
• Bachelor's Degree