27 Cloud Engineering jobs in Egypt

Canonical Ubuntu is the most widely used OS for public cloud instances across every major public cloud. Our team builds, tests, and publishes the base Ubuntu images used by millions to ensure optimal performance and security in their cloud estate. We aim to deliver the very best public cloud VM experience, as well as specialized images for specific purposes on each cloud.

We work closely with Amazon, Microsoft, Google and other world-class cloud partners to optimise Ubuntu for their infrastructure. Our goal is to celebrate and enable their particular points of differentiation on their clouds, while also ensure a common operating experience for their users.

As an engineering manager you need to bring both technical and management skills to the leadership of your team. You will also need to represent the team in direct partner engagement. You'll be responsible for the stability and functionality that our cloud users have come to expect. You will strive to automate the delivery of existing and new Ubuntu image products applied to all modern workloads from web servers to GPU-aided AI for servers, VM's and containers.

As an engineering manager at Canonical your primary responsibility is to the people you support: ensuring that they are growing as engineers, doing valuable work, and generally having a great time at Canonical. As a lead for strong engineers, technical leadership and a solid background in software development is a must, so that you're able to challenge and grow your team members. You will have the opportunity to influence the culture, facilitate technical delivery, and work with your team on strategy and execution.

We work in Python and Golang, and expect engineering managers to be fluent in the language, architecture and components that their team is building with. Code reviews and architectural leadership are part of the job. As manager, the commitment to healthy engineering practices, documentation, quality and performance optimisation are equally important technical responsibilities, as is the requirement for fair and clear management, and the obligation to ensure a high performing team.

**What you'll do**:

- Build and lead a team of engineers in your timezone
- Develop talent through coaching, mentoring, feedback and hands-on career development
- Demonstrate sound engineering principles and directly contribute toward your team's goals
- Set and manage expectations with other engineering teams, management, and external stakeholders
- Lead modern, agile software development practices
- Ensure a healthy, collaborative engineering culture in line with the company values
- Be an active part of the leadership team and collaborate with other leaders in the organisation
- Build automated, highly reliable image delivery, testing and publication pipelines
- Engage with many other teams at Canonical, as well as the open source community and commercial partners
- Work from home with global travel up to 15% for internal and external events

**Who you are**:

- You love to mentor, develop and grow people, and have a track record of doing it
- You are knowledgeable and passionate about software development
- You are focused on success and the delivery of timely, high quality software
- You have experience and commitment to agile development methodologies
- You have a Bachelor's or equivalent in Computer Science, STEM or similar degree
- Software development experience in Python or Golang
- Effective written and verbal communication skills
- Practical experience with at least one of Microsoft Azure, Google Cloud, or AWS

What Canonical offers:

- Personal learning and development budget
- Annual compensation review
- Recognition rewards
- Annual leave
- Priority Pass for travel

Canonical is a growing international software company that works with the open-source community to deliver Ubuntu, the world's best free software platform.Our services help businesses worldwide reduce costs, improve efficiency and enhance security with Ubuntu.

LI-remote

Stack

Canonical Ubuntu is the most widely used OS for public cloud instances across every major public cloud. Our team builds, tests, and publishes the base Ubuntu images used by millions to ensure optimal performance and security in their cloud estate. We aim to deliver the very best public cloud VM experience, as well as specialized images for specific purposes on each cloud.

We work closely with Amazon, Microsoft, Google and other world-class cloud partners to optimise Ubuntu for their infrastructure. Our goal is to celebrate and enable their particular points of differentiation on their clouds, while also ensure a common operating experience for their users.

As an engineering manager you need to bring both technical and management skills to the leadership of your team. You will also need to represent the team in direct partner engagement. You'll be responsible for the stability and functionality that our cloud users have come to expect. You will strive to automate the delivery of existing and new Ubuntu image products applied to all modern workloads from web servers to GPU-aided AI for servers, VM's and containers.

As an engineering manager at Canonical your primary responsibility is to the people you support: ensuring that they are growing as engineers, doing valuable work, and generally having a great time at Canonical. As a lead for strong engineers, technical leadership and a solid background in software development is a must, so that you're able to challenge and grow your team members. You will have the opportunity to influence the culture, facilitate technical delivery, and work with your team on strategy and execution.

We work in Python and Golang, and expect engineering managers to be fluent in the language, architecture and components that their team is building with. Code reviews and architectural leadership are part of the job. As manager, the commitment to healthy engineering practices, documentation, quality and performance optimisation are equally important technical responsibilities, as is the requirement for fair and clear management, and the obligation to ensure a high performing team.

**What you'll do**:

- Build and lead a team of engineers in your timezone
- Develop talent through coaching, mentoring, feedback and hands-on career development
- Demonstrate sound engineering principles and directly contribute toward your team's goals
- Set and manage expectations with other engineering teams, management, and external stakeholders
- Lead modern, agile software development practices
- Ensure a healthy, collaborative engineering culture in line with the company values
- Be an active part of the leadership team and collaborate with other leaders in the organisation
- Build automated, highly reliable image delivery, testing and publication pipelines
- Engage with many other teams at Canonical, as well as the open source community and commercial partners
- Work from home with global travel up to 15% for internal and external events

**Who you are**:

- You love to mentor, develop and grow people, and have a track record of doing it
- You are knowledgeable and passionate about software development
- You are focused on success and the delivery of timely, high quality software
- You have experience and commitment to agile development methodologies
- You have a Bachelor's or equivalent in Computer Science, STEM or similar degree
- Software development experience in Python or Golang
- Effective written and verbal communication skills
- Practical experience with at least one of Microsoft Azure, Google Cloud, or AWS

What Canonical offers:

- Personal learning and development budget
- Annual compensation review
- Recognition rewards
- Annual leave
- Priority Pass for travel

Canonical is a growing international software company that works with the open-source community to deliver Ubuntu, the world's best free software platform.Our services help businesses worldwide reduce costs, improve efficiency and enhance security with Ubuntu.

LI-remote

Stack

Canonical Ubuntu is the most widely used OS for public cloud instances across every major public cloud. Our team builds, tests, and publishes the base Ubuntu images used by millions to ensure optimal performance and security in their cloud estate. We aim to deliver the very best public cloud VM experience, as well as specialized images for specific purposes on each cloud.

We work closely with Amazon, Microsoft, Google and other world-class cloud partners to optimise Ubuntu for their infrastructure. Our goal is to celebrate and enable their particular points of differentiation on their clouds, while also ensure a common operating experience for their users.

As an engineering manager you need to bring both technical and management skills to the leadership of your team. You will also need to represent the team in direct partner engagement. You'll be responsible for the stability and functionality that our cloud users have come to expect. You will strive to automate the delivery of existing and new Ubuntu image products applied to all modern workloads from web servers to GPU-aided AI for servers, VM's and containers.

As an engineering manager at Canonical your primary responsibility is to the people you support: ensuring that they are growing as engineers, doing valuable work, and generally having a great time at Canonical. As a lead for strong engineers, technical leadership and a solid background in software development is a must, so that you're able to challenge and grow your team members. You will have the opportunity to influence the culture, facilitate technical delivery, and work with your team on strategy and execution.

We work in Python and Golang, and expect engineering managers to be fluent in the language, architecture and components that their team is building with. Code reviews and architectural leadership are part of the job. As manager, the commitment to healthy engineering practices, documentation, quality and performance optimisation are equally important technical responsibilities, as is the requirement for fair and clear management, and the obligation to ensure a high performing team.

**What you'll do**:

- Build and lead a team of engineers in your timezone
- Develop talent through coaching, mentoring, feedback and hands-on career development
- Demonstrate sound engineering principles and directly contribute toward your team's goals
- Set and manage expectations with other engineering teams, management, and external stakeholders
- Lead modern, agile software development practices
- Ensure a healthy, collaborative engineering culture in line with the company values
- Be an active part of the leadership team and collaborate with other leaders in the organisation
- Build automated, highly reliable image delivery, testing and publication pipelines
- Engage with many other teams at Canonical, as well as the open source community and commercial partners
- Work from home with global travel up to 15% for internal and external events

**Who you are**:

- You love to mentor, develop and grow people, and have a track record of doing it
- You are knowledgeable and passionate about software development
- You are focused on success and the delivery of timely, high quality software
- You have experience and commitment to agile development methodologies
- You have a Bachelor's or equivalent in Computer Science, STEM or similar degree
- Software development experience in Python or Golang
- Effective written and verbal communication skills
- Practical experience with at least one of Microsoft Azure, Google Cloud, or AWS

What Canonical offers:

- Personal learning and development budget
- Annual compensation review
- Recognition rewards
- Annual leave
- Priority Pass for travel

Canonical is a growing international software company that works with the open-source community to deliver Ubuntu, the world's best free software platform.Our services help businesses worldwide reduce costs, improve efficiency and enhance security with Ubuntu.

LI-remote

Stack

Canonical Ubuntu is the most widely used OS for public cloud instances across every major public cloud. Our team builds, tests, and publishes the base Ubuntu images used by millions to ensure optimal performance and security in their cloud estate. We aim to deliver the very best public cloud VM experience, as well as specialized images for specific purposes on each cloud.

We work closely with Amazon, Microsoft, Google and other world-class cloud partners to optimise Ubuntu for their infrastructure. Our goal is to celebrate and enable their particular points of differentiation on their clouds, while also ensure a common operating experience for their users.

As an engineering manager you need to bring both technical and management skills to the leadership of your team. You will also need to represent the team in direct partner engagement. You'll be responsible for the stability and functionality that our cloud users have come to expect. You will strive to automate the delivery of existing and new Ubuntu image products applied to all modern workloads from web servers to GPU-aided AI for servers, VM's and containers.

As an engineering manager at Canonical your primary responsibility is to the people you support: ensuring that they are growing as engineers, doing valuable work, and generally having a great time at Canonical. As a lead for strong engineers, technical leadership and a solid background in software development is a must, so that you're able to challenge and grow your team members. You will have the opportunity to influence the culture, facilitate technical delivery, and work with your team on strategy and execution.

We work in Python and Golang, and expect engineering managers to be fluent in the language, architecture and components that their team is building with. Code reviews and architectural leadership are part of the job. As manager, the commitment to healthy engineering practices, documentation, quality and performance optimisation are equally important technical responsibilities, as is the requirement for fair and clear management, and the obligation to ensure a high performing team.

**What you'll do**:

- Build and lead a team of engineers in your timezone
- Develop talent through coaching, mentoring, feedback and hands-on career development
- Demonstrate sound engineering principles and directly contribute toward your team's goals
- Set and manage expectations with other engineering teams, management, and external stakeholders
- Lead modern, agile software development practices
- Ensure a healthy, collaborative engineering culture in line with the company values
- Be an active part of the leadership team and collaborate with other leaders in the organisation
- Build automated, highly reliable image delivery, testing and publication pipelines
- Engage with many other teams at Canonical, as well as the open source community and commercial partners
- Work from home with global travel up to 15% for internal and external events

**Who you are**:

- You love to mentor, develop and grow people, and have a track record of doing it
- You are knowledgeable and passionate about software development
- You are focused on success and the delivery of timely, high quality software
- You have experience and commitment to agile development methodologies
- You have a Bachelor's or equivalent in Computer Science, STEM or similar degree
- Software development experience in Python or Golang
- Effective written and verbal communication skills
- Practical experience with at least one of Microsoft Azure, Google Cloud, or AWS

What Canonical offers:

- Personal learning and development budget
- Annual compensation review
- Recognition rewards
- Annual leave
- Priority Pass for travel

Canonical is a growing international software company that works with the open-source community to deliver Ubuntu, the world's best free software platform.Our services help businesses worldwide reduce costs, improve efficiency and enhance security with Ubuntu.

LI-remote

Stack

**Job Description**
Are you passionate about helping enterprises transform with cutting-edge cloud technology?
Do you thrive on solving complex challenges and being a trusted advisor to top decision-makers?
Are you a visionary technologist with a flair for creative problem-solving and a customer centric approach?
If you're eager to shape the future of industries and make a tangible impact on the world, this is your opportunity to join our fast-paced, motivated field technology engineering team and discover unlimited opportunities to grow your career with us.
Oracle is at the forefront of the digital transformation, empowering businesses with cutting-edge AI and Cloud solutions.
As an Oracle Account Cloud Engineer, you will empower organizations on their digital transformation journey, making a direct impact on their success through the power of Oracle's comprehensive cloud portfolio.
We have phenomenal career opportunities for every experience level and celebrate a culture of support and learning.
**Create the future with us!**
**Your Experience**
+ **Technical fluency** combined with strong communication skills enables you to explain complex technical concepts to non-technical stakeholders.
+ **Customer-Centric Approach** : Strong problem-solving skills and the ability to think strategically about business and technical challenges. Unwavering commitment to understanding customer needs and delivering exceptional value.
+ **Cloud Passion and Expertise** : Deep understanding of cloud technologies (IaaS, PaaS, AI) and their potential applications across business functions and technical audiences.
+ **Experience as a Cloud Architect** or in a customer-facing role such as Pre-Sales Solution Architect, focusing on enterprise cloud solutions.
+ X+ years of experience in technology and industry, with X+ years working with public cloud platforms.
**Nice - to Have experience**
+ Relevant hyperscaler cloud certifications.
+ Experience or strong familiarity with cloud implementation and adoption cycles.
+ Experience with Open source, Cloud native and Oracle technologies.
+ Degree level education in computer science, information systems, or a related field.
**Oracle's Cloud Advantage**
+ **Industry Leadership:** Oracle's cloud solutions are recognized for their innovation, security, and scalability.
+ **Unmatched Data Security:** Oracle's unique approach to data security ensures customer data remains protected throughout the cloud journey.
+ **Customer-Centric Focus:** Oracle is committed to partnering with customers to achieve their cloud goals and drive long-term success.
+ **Culture of Innovation:** Oracle fosters a collaborative environment where employees are encouraged to push boundaries and unleash their full potential.
+ **Comprehensive Portfolio** : Oracle offers a complete suite of cloud solutions, including IaaS, PaaS, and AI, providing customers with a one-stop shop for their digital transformation needs.
**What we will offer you**
+ A competitive salary with exciting benefits.
+ Flexible working so you can do your best work.
+ Learning and development opportunities to advance your career.
+ An Employee Assistance Program to support your mental health.
+ Employee resource groups that champion our diverse communities.
+ Core benefits such as medical, life insurance, and access to retirement planning.
+ An inclusive culture that celebrates what makes you unique.
_At Oracle, we don't just respect differences-we celebrate them. We believe that innovation starts with inclusion and to create the future we need people with diverse backgrounds, perspectives, and abilities. That's why we're committed to creating a workplace where all kinds of people can do their best work. It's when everyone's voice is heard and valued that we're inspired to go beyond what's been done before._
_ Level - IC3
**Responsibilities**
**What you will do**
+ **Drive customer success** by acting as a trusted advisor, building strong relationships, and ensuring customer satisfaction and retention.
+ **Collaborate** with the sales team to understand customer requirements and across Oracle's cloud teams to ensure our solutions align with customer needs, providing strategic guidance at every step.
+ **Create and deliver** technical proposals, presentations, and solution documentation, showcasing the value and benefits of our offerings.
+ **Define** comprehensive, consistent and effective cloud solutions leveraging the Oracle IaaS and PaaS portfolio, to meet customer needs and align with industry best practices.
+ **Design and deliver enterprise cloud architectures** that clearly articulate business value through vision, capability models, assessments, and technical architecture.
+ **Orchestrate and lead cross-functional Oracle teams** to help customers design, rapidly adopt, and govern enterprise cloud architecture and solutions on Oracle Cloud Infrastructure (OCI).
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling +1 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

**About this opportunity**:
We are looking for an Integration Engineer to analyze, prepare, implement and verify the configuration and integration of both the Ericsson OpenStack cloud platform and Container-based solution. Your scope of work could include the scenarios of introduction, upgrade expansion, functionality, and capacity. Your work will be in part from our customer legacy.

**What you will do**:

- Deploy cloud solutions including design, software installation, configuration, integration, and testing. The solution includes Ericsson OpenStack-based Network Function Virtualization Infrastructure, Software Defined Infrastructure, and Container/Kubernetes-based Distributed Cloud
- Understand the technical E2E solution
- Plan the implementation of the product configuration/integration work
- Execute product configuration
- Implement integration and migration work
- Prepare and implement system testing, module testing, and acceptance testing
- Work to identify and drive improvements
- Develop DevOps automation solutions with open source tools such as Jenkins, Ansible, Robot Framework
- Meet with customers for technical discussions and workshops
- Occasionally Support pre-sales activities

Responsible for knowledge sharing with other colleagues

**You will bring**:

- Education: Academic degree, minimum Bachelor's level in Engineering (Telecommunications or ICT) or Computer Science from a reputable university
- Experience: Minimum 2 years of experience with (2+ years of experience in a similar role)
- The domain of Experience: Existing knowledge and hands-on experience in OpenStack, Container, and Kubernetes
- Excellent command of the English language (reading, writing, speaking & listening)
- High interest in cloud computing
- Eagerness to learn
- Existing knowledge of OpenStack, Container, and Kubernetes
- Experience with CI/CD-related tools, Robot Framework and Ansible is preferred
- Good knowledge of IP networking and SDN

**You should also have**:

- Creative thinking and generating innovative ideas during work
- Excellent communication skills and collaboration spirit
- Good presentation skills
- Analytical learning and researching skills
- Flexibility & Can-do attitude to deliver results & meet customer expectations
- Ability to work under pressure in the presence of customers
- Excellent planning and organizing skills
- Willing to travel according to business needs

**Why join Ericsson?**:
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´ possible. To build never seen before solutions to some of the world’s toughest problems. You´l be challenged, but you won’t be alone. You´l be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

**What happens once you apply?**:
Click Here to find all you need to know about what our typical hiring process looks like.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

Primary country and city: Egypt (EG) | Egypt : Cairo : Smart Village | Egypt : Cairo : Cairo
Req ID: 692642

**About the role**:
A Cloud Operation Engineer shares responsibility in the implementation, operation and management of Flexible Engine Cloud infrastructure. The Cloud Operation Engineer uses a strong understanding of all aspects of a cloud centered data center both on a physical level and virtual level, and the ability to troubleshoot, identify and resolve very complex problems in a timely and professional manner. The role also requires strong execution and focus to meet the needs of our Cloud customers.

**About you**:
**Duties and Responsibilities**:

- Recommend technical solutions that will enhance performance, increase redundancy, and add flexibility to the existing infrastructure.
- Quickly turn business problems into technical solutions.
- Manage configurations and the deployment of equipment in compliance with established technology policies.
- Implement new changes and services on preprod environment and validate the changes meet our standards and criteria.
- Document all the steps involved during the changes, and be able to do any requested documents and guides of the changes as needed.
- Interact with other team members to offer assistance in troubleshooting, and knowledge transfer activities
- Regular participation in change control activities that comply with ITIL change management.
- Build solution and scripts that enhace the function of our site and help operate and maintain our infrastructure.

**Requirements - Education, Skill & Abilities**:
**_ Basic Qualifications:_**
- Bachelor’s degree in Information Technology, Computer Science, Engineering or a related field or 4+ years of experience in a technical position.
- 2+ years of experience in system administration/cloud implementation.
- Excellent knowledge on openstack cloud platform and its different services.
- Fluency in English in Both writing and Speaking, French is a plus.
- Ability to communicate effectively, both verbally and in writing, with customers.
- Critical thinking skills, problem solving aptitude.
- Accountability, commitment and having a sense of urgency

**_ Preferred Qualifications_**
- Experience in implementing large-scale cloud infrastructure.
- Excellent network analysis fundamentals and robust troubleshooting skills.
- Excellent interpersonal skills and able to work as a productive member of a team Ability to coordinate multiple tasks simultaneously.
- Demonstrated capability to achieve results under pressure. Manages time effectively and according to priorities.
- Experience working on geographically dispersed team.
- Solid knowledge of AWS public cloud and its different services.
- Implementing appropriate monitoring tools for cloud networks.
- Deep understanding of cloud technologies, such as
- Infrastructure as a Service (IaaS),
- Platform-as-a-Service (PaaS),
- Linux system administration experience which includes:

- Linux performance tuning
- Linux kernel's networking stack
- Linux Namespaces
- Linux Load balancer
- Linux Virtual Server
- HAProxy
- Scripting/Programming experience
- Ansible
- GIT

**Department**:
Orange Cloud for Business

**Contract**:
Regular

**About the role**:
A Cloud Operation Engineer shares responsibility in the implementation, operation and management of Flexible Engine Cloud infrastructure. The Cloud Operation Engineer uses a strong understanding of all aspects of a cloud centered data center both on a physical level and virtual level, and the ability to troubleshoot, identify and resolve very complex problems in a timely and professional manner. The role also requires strong execution and focus to meet the needs of our Cloud customers.

**About you**:
**Duties and Responsibilities**:

- Recommend technical solutions that will enhance performance, increase redundancy, and add flexibility to the existing infrastructure.
- Quickly turn business problems into technical solutions.
- Manage configurations and the deployment of equipment in compliance with established technology policies.
- Implement new changes and services on preprod environment and validate the changes meet our standards and criteria.
- Document all the steps involved during the changes, and be able to do any requested documents and guides of the changes as needed.
- Interact with other team members to offer assistance in troubleshooting, and knowledge transfer activities
- Regular participation in change control activities that comply with ITIL change management.
- Build solution and scripts that enhace the function of our site and help operate and maintain our infrastructure.

**Requirements - Education, Skill & Abilities**:
**_ Basic Qualifications:_**
- Bachelor’s degree in Information Technology, Computer Science, Engineering or a related field or 4+ years of experience in a technical position.
- 2+ years of experience in system administration/cloud implementation.
- Excellent knowledge on openstack cloud platform and its different services.
- Fluency in English in Both writing and Speaking, French is a plus.
- Ability to communicate effectively, both verbally and in writing, with customers.
- Critical thinking skills, problem solving aptitude.
- Accountability, commitment and having a sense of urgency

**_ Preferred Qualifications_**
- Experience in implementing large-scale cloud infrastructure.
- Excellent network analysis fundamentals and robust troubleshooting skills.
- Excellent interpersonal skills and able to work as a productive member of a team Ability to coordinate multiple tasks simultaneously.
- Demonstrated capability to achieve results under pressure. Manages time effectively and according to priorities.
- Experience working on geographically dispersed team.
- Solid knowledge of AWS public cloud and its different services.
- Implementing appropriate monitoring tools for cloud networks.
- Deep understanding of cloud technologies, such as
- Infrastructure as a Service (IaaS),
- Platform-as-a-Service (PaaS),
- Linux system administration experience which includes:

- Linux performance tuning
- Linux kernel's networking stack
- Linux Namespaces
- Linux Load balancer
- Linux Virtual Server
- HAProxy
- Scripting/Programming experience
- Ansible
- GIT

**Department**:
Orange Cloud for Business

**Contract**:
Regular

**Position:**
Microsoft Cloud Support Engineer
**Job Description:**
Arrow Electronics (NYSE: ARW) is a global provider of products, services and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow serves as a supply channel partner for over 100,000 original equipment manufacturers, contract manufacturers and commercial customers through a global network of more than 460 locations serving over 85 countries. A Fortune 150 company with over 21,000 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial and consumer electronics. Arrow provides specialized services and expertise across the product life cycle.
Arrow Enterprise Computing Solutions (ECS), a division of Arrow Electronics, provides partner customers with digital solutions. As a Microsoft CSP partner, Arrow ECS delivers support for Microsoft cloud solutions. As a Cloud Support Engineer for Microsoft cloud solutions, your primary mission is to resolve the issues customers encounter with their cloud solutions.
The successful candidate will marry the ability to solve complex customer support issues with outstanding customer service. Ideally, the successful candidate will possess a strong technical background with experience in supporting cloud computing products, services, and solutions.
Principal Accountabilities
Responsible for solving complex cloud issues presented by customers.
+ Triage, troubleshoot, escalate, and resolve customer support tickets
+ Ensure timeliness and quality of resolution and positive customer satisfaction
+ Clearly document and articulate customer issues and actions taken to resolve reported problems
+ Attend and host remote support sessions with customers/vendors to diagnose errors with cloud products, review configurations and resolve technical issues
+ Rotate into weekend coverage for critical issues according to schedule
+ Stay current on cloud product features, industry trends and relevant technology
+ Develop product domain expertise to serve as a trusted technical advisor to customers
Requirements
+ Bachelor of Science, Information Technology or Computer Science preferred, or equivalent certification
+ 3+ years of providing technical support for enterprise customers as part of a global team, preferably in a cloud environment
+ Experience with Microsoft Azure tools, resources and services
+ Demonstrated problem-solving and critical thinking ability
+ Strong written and oral communication in English
+ Ability to explain complex solutions
+ Excellent interpersonal skills and customer-centric disposition
+ Excellent organizational and time management skills
Preferred Skills
+ Azure Certifications:
+ Azure Fundamentals (AZ-900)
+ Azure Administrator Associate (AZ-104)
+ Azure Developer Associate (AZ-204)
+ Azure Security Engineer Associate (AZ-500)
+ Azure AI Fundamentals (AI-900)
+ Microsoft IT Support Specialist Professional Certificate
+ Microsoft Certified: Devops Engineer Expert
+ Microsoft 365 Certifications:
+ Fundamentals as a foundation
+ Endpoint Administrator Associate for managing devices
+ Teams Administrator Associate for communication systems
+ Administrator Expert
+ Experience with Microsoft Dynamics
+ Experience working with both Linux and Windows operating systems
+ Demonstrated initiative to acquire technical skills and experience
Job Complexity
● Requires in-depth knowledge and experience
● Solves complex problems; takes a new perspective using existing solutions
● Works independently; receives minimal guidance
● Acts as a resource for colleagues with less experience
● Represents the level at which career may stabilize for many years or even until retirement
● Contributes to process improvements
● Typically resolves problems using existing solutions
● Provides informal guidance to junior staff
**Location:**
EG-New Cairo, Egypt (Uvenues)
**Time Type:**
Full time
**Job Category:**
Engineering and Technology
Arrow Electronics, Inc.'s policy is to provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, age, sex, marital status, gender identity or expression, sexual orientation, national origin, disability, citizenship, veran status, genetic information, or any other characteristics protected by applicable state, federal or local laws. Our policy of equal employment opportunity and affirmative action applies to all employment decisions personnel policies and practices, or programs.