118 Client Success jobs in Egypt

We're looking for a
Client Success Manager
to join our team and handle global clients for our
Vici Dialer management projects
.

If you're great at communication, problem-solving, and client relationship management, this role is for you

Location:
On-site, Maadi, Cairo

Shift:
4:00 PM – 12:00 AM

Salary:
25,000 – 30,000 EGP

What You'll Do:

• Act as the main point of contact for clients worldwide
• Handle concerns, inquiries, and escalations professionally
• Manage and monitor Vici dialer campaigns
• Ensure client satisfaction and smooth project delivery
• Provide performance reports and insights

What We're Looking For:

• Experience in client success / account management (call center or BPO background is a plus)
• Familiarity with dialer systems (ViciDial experience preferred)
• Strong communication & problem-solving skills
• Professional, client-oriented attitude

If this sounds like you,
apply now and be part of our growing team

We are seeking a motivated and experienced Client Success professional with the ability to manage customer needs online, particularly in E-Comments support, order processing, interdepartmental coordination, and driving online store sales. The ideal candidate will be highly organized, customer-focused, and capable of balancing e-commerce responsibilities with the administrative support necessary to ensure smooth day-to-day operations.

Job Responsibilities:

• Oversee daily e-store operations, including product listings, pricing, inventory, and order management.
• Recommend and execute strategies to increase sales and enhance customer experience and e-store sales.
• Track stock levels and collaborate with supply chain and warehouse teams.
• Lead customer service operations, ensuring efficient order processing, timely responses, and resolution of escalated issues.
• Manage order processing, payments, and on-time deliveries.
• Handle customer inquiries across multiple channels (email, chat, phone, social media).
• Collaborate with logistics and marketing teams to ensure seamless service delivery.
• Carry out administrative tasks such as scheduling meetings, managing correspondence, maintaining records, and preparing reports.

Minimum Qualifications:

• Bachelor's degree in business administration or equivalent.
• Minimum of 2 years' experience in Client Success, with a focus on e-commerce, online customer support, and order processing.
• Strong customer service background with proven experience in remote client communication.
• Proficient in MS Office Suite and familiar with e-commerce platforms such as Shopify, WooCommerce, Magento, or similar.
• Excellent organizational, multitasking, and communication skills.
• Ability to perform under pressure and manage multiple responsibilities effectively.

Required Skills:

• Active listening.
• Excellent follow-up and short-hand typing skills.
• Time Management skills.
• Very good communication skills (oral & written), and ability to work well in a team.
• Patient, friendly, tactful and well presented.
• Good computer skills (MS. Office, Excel).
• Excellent Arabic and English skills (Written & spoken).

Role Overview

The Client Experience Specialist will serve as the primary liaison between clients and Atheel CX, ensuring seamless communication, exceptional service delivery, and a positive end-to-end client journey. This role requires a strong balance of relationship management, analytical insight, and cross-functional collaboration to enhance client satisfaction, drive retention, and support business growth.

Key Responsibilities

• Client Relationship Management
• Act as the primary point of contact for client experience initiatives, inquiries, and escalations.
• Build and maintain strong relationships with clients to foster trust and long-term partnerships.
• Client Feedback & Insights
• Monitor and evaluate client feedback via surveys, calls, and digital platforms.
• Analyze trends and prepare actionable insights to improve the client journey.
• Issue Resolution & Support
• Resolve client issues promptly, ensuring professional handling and a positive outcome.
• Support onboarding and implementation processes for new clients, ensuring a smooth transition.
• Collaboration & Service Delivery
• Partner with Operations, HR, Training, and Quality teams to align on client requirements and enhance service delivery.
• Ensure adherence to company policies, contracts, and SLA commitments.
• Performance Measurement & Reporting
• Track, measure, and report on client satisfaction, loyalty, and retention metrics.
• Prepare and present regular reports to management, highlighting client performance, risks, and opportunities.
• Continuous Improvement & Growth
• Identify client journey pain points and propose process improvements.
• Explore opportunities for organic growth by recommending upselling, cross-selling, or service expansion.
• Other Duties
• Perform other related responsibilities as assigned to support overall client success.

Requirements

• Bachelor's degree in Business Administration, Communications, or related field.
• 2+ years of experience in client success, customer experience, or account management (preferably in BPO/contact center).
• Strong communication, problem-solving, and conflict resolution skills.
• Ability to analyze feedback and translate data into actionable insights.
• Experience working cross-functionally with operations, HR, training, and quality teams.
• Strong organizational and reporting skills.
• Proficiency in MS Office (Excel, PowerPoint, Word).

Preferred Qualifications

• Background in the contact center or BPO industry.
• Knowledge of client experience frameworks and methodologies (e.g., NPS, CSAT).
• Fluency in English (written & spoken).

For more information, send a WhatsApp message to

(mention
Client Success
).

We are seeking a motivated and experienced Client Success professional with the ability to manage customer needs online, particularly in E-Comments support, order processing, interdepartmental coordination, and driving online store sales. The ideal candidate will be highly organized, customer-focused, and capable of balancing e-commerce responsibilities with the administrative support necessary to ensure smooth day-to-day operations.

Responsibilities:

• Oversee daily e-store operations, including product listings, pricing, inventory, and order management
• Recommend and execute strategies to increase sales and enhance customer experience and e-store sales
• Track stock levels and collaborate with supply chain and warehouse teams
• Lead customer service operations, ensuring efficient order processing, timely responses, and resolution of escalated issues
• Manage order processing, payments, and on-time deliveries
• Handle customer inquiries across multiple channels (email, chat, phone, social media)
• Collaborate with logistics and marketing teams to ensure seamless service delivery
• Carry out administrative tasks such as scheduling meetings, managing correspondence, maintaining records, and preparing reports

Requirements
Minimum Qualifications:

• Bachelor's degree in business administration or equivalent
• Minimum of 2 years' experience in Client Success, with a focus on e-commerce, online customer support, and order processing
• Strong customer service background with proven experience in remote client communication
• Proficient in MS Office Suite and familiar with e-commerce platforms such as Shopify, WooCommerce, Magento, or similar
• Excellent organizational, multitasking, and communication skills
• Ability to perform under pressure and manage multiple responsibilities effectively

Required Skills:

• Active listening
• Excellent follow-up and short-hand typing skills
• Time Management skills.
• Very good communication skills (oral & written), and ability to work well in a team.
• Patient, friendly, tactful and well presented.
• Good computer skills (MS. Office, Excel)
• Excellent Arabic and English skills (Written & spoken)

Company Description:

Yellow Mustard is an advertising agency and a member of the SAAF Group located in Egypt. We provide fully integrated creative services, including online, on-air, on-ground, on-print, and on-brief solutions to add color and flavor to brands.

Role:
Growth & Client Success Manager

Reporting To:
CEO (with direct collaboration and leadership)

Overview:

The Growth & Client Success Manager is a strategic leadership role working hand in hand with the CEO as a trusted partner, playmaker, and right arm. The role is not administrative; it's about helping the CEO drive growth, strengthen client relationships, and ensure operational excellence across the agency. You will play a central role in turning vision into execution, coordinating between departments, and maintaining a high standard of delivery that supports both the CEO and the overall success of Yellow Mustard.

Key Responsibilities

• Client & Account Management

• Build and maintain trust-based, long-term relationships with key clients and stakeholders.

• Monitor and manage account progress, sales records, and revenue pipelines.

3 . Represent the company in client and partner meetings, nurturing strong portfolio relationships.

Negotiate contracts and terms with clients and partners.

1. Develop and implement data-driven strategies to boost client satisfaction and retention.

2. Operations & Coordination

3. Oversee internal operations related to client success, including documentation, quotations, processes, and traffic management.

4. Handle vendor communications and act as liaison with external partners.

5. Coordinate with leadership to align growth initiatives across departments.

6. Facilitate cross-functional collaboration to resolve issues and ensure seamless service delivery.

7. Growth & Marketing

8. Acquire and manage freelance/project-based talents, including fee negotiations and payment terms.

Leadership & Performance

1. Supervise and guide account management teams to ensure client-focused, results-driven strategies.

2. Motivate internal teams to exceed performance targets and KPIs.

3. Monitor performance metrics, evaluate contributions, and assist in staff reviews.

4. Support the CEO in managing key operations, communications, and scheduling for both daily and strategic

5. Prad coordination between marketing, sales, and operations to ensure unified brand and service messaging.

What We Offer:

• A base salary.
• Mobile allowance.
• Mobile allowance.
• Social Insurance.
• Yearly bonus based on the agency's collective success.
• 21 days of flexible annual leave - would you need more time to recharge? Let's talk.
• Opportunities for remote work to accommodate your lifestyle.

Qualifications:

Sales, Business Development, and Relationship Management skills.

Strong negotiation and communication skills, Knowledge of the advertising and marketing industry trends, Ability to work independently and collaboratively

Industry:

• Advertising Services
• Employment Type
• Full-time

Company Description

Hadbrok Insurance Brokers S.A.E. has been a pivotal player in the Egyptian market since 1982. As Egypt's leading insurance broker, we cater to a wide range of clients, from private individuals to large conglomerates, offering customized policies and advanced global programs management. We provide online medical and motor quotations for SMEs and individuals. Beyond Egypt, Hadbrok offers technical support, risk management, and consultancy services across the Middle East and Africa.

Job Description:

To serve as the central engine for HADBROK's growth and operational excellence. This role is personally responsible for driving new business through digital channels, managing the entire client policy lifecycle, ensuring the highest quality and compliance standards, and leveraging our Zoho One tech stack to automate and scale processes. This is a hands-on, strategic position for a results-driven individual who can both plan and execute.

Key Responsibilities:

1. Digital Business Development & Sales Strategy:

• Develop and execute a digital sales strategy to generate new business leads through online channels (LinkedIn, targeted digital campaigns, professional networks).
• Personally manage the entire sales cycle from initial digital prospecting to closing, leveraging CRM tools to track all communications and opportunities.
• Identify and exploit new market opportunities online. Research competitors and market trends to position HADBROK effectively.
• Build and maintain strong client relationships through a combination of digital communication and strategic personal follow-up.

2. End-to-End Policy Lifecycle Management:

• Own the client onboarding process in Zoho CRM, ensuring all client information is accurately captured.
• Manage the entire policy issuance process within the Zoho system, from quote to binding, ensuring all data is correct and deadlines are met.
• Serve as the primary point of contact for client inquiries and policy amendments, ensuring swift and effective resolution.

3. Quality Assurance & Operational Compliance:

• Act as the internal Quality Assurance officer. Review all policy documents before issuance to ensure they meet client needs and comply with insurer guidelines.
• Establish and monitor standard operating procedures (SOPs) within the Zoho platform to ensure consistency, accuracy, and efficiency in all operations.
• Analyze client feedback and any complaints to identify root causes and implement corrective actions within our systems and processes.

4. Technology & Process Optimization:

• Act as the super-user and champion for the Zoho One platform. Continuously optimize Zoho CRM, Books, and Flow automations to streamline workflows (e.g., automated payment reminders, commission tracking).
• Suggest and implement innovative tech-driven solutions to enhance product offerings, improve customer service, and automate repetitive tasks.
• Track and report on key performance indicators (KPIs) using Zoho Analytics, providing insights to the CEO on sales performance, operational efficiency, and revenue.

5. Claims Coordination:

• Facilitate the claims process by acting as the liaison between the client and the insurance company, ensuring all required documentation is collected and submitted efficiently via the Zoho CRM system.

Job Requirements & Person Specification:

• Education:
   Bachelor's degree in Business Administration, Finance, or a related field. A background in Computer Science is a strong plus.
• Experience:
   5-8 years of proven experience in a multifaceted role within the insurance sector, with direct experience in:
• Sales and business development, preferably including digital lead generation.
• Insurance operations, policy administration, and understanding of insurance products (Motor, Medical, etc.).
• Using CRM systems (Zoho CRM preferred) to manage sales pipelines and client lifecycles.
• Quality control or process improvement.

Technical Skills:

• Essential:
   High proficiency in Zoho One suite (CRM, Books, Flow, Analytics) or similar ERP/CRM platforms.
• Essential:
   Advanced proficiency in Microsoft Office, especially Excel for data analysis.
• Highly desirable: Understanding of social media and digital tools for business development (LinkedIn Sales Navigator, etc.).

Soft Skills:

• Analytical & Problem-Solver:
   Excellent reporting and analytical skills with a data-driven mindset.
• Proactive & Self-Sufficient:
   A highly motivated self-starter with the ability to work independently in a fast-paced environment.
• Exceptional Communicator:
   Superior command of English and Arabic, with excellent customer service and relationship management abilities.
• Detail-Oriented:
   Meticulous attention to detail to ensure accuracy in policy issuance and financial reporting.

Join Our Team as a Client Success Manager – Fully Remote

Earning Potential: Start at $1,200/month with growth to $4,000+ as we scale.

Important: This is NOT an easy role. It's fast-paced, high-pressure, and demands someone who thrives under stress. If you're not built for that, don't apply.

Who We Are We're a high-performing marketing agency helping aesthetic clinics across the UK book 20–40+ new clients per month. We're obsessed with results, and we expect our team to bring the same level of dedication.

What You'll Do

• Serve as the main point of contact for 20–30 clients
• Onboard new clients quickly and seamlessly (speed is everything)
• Hold check-in calls to keep campaigns on track
• Proactively resolve issues before they become problems
• Upsell and recommend strategies to increase client ROI
• Maintain high client satisfaction while holding firm on standards
• Act as the bridge between clients and our internal team

What We're Looking For

-2+ years of proven client management experience (preferably in digital marketing, sales, or hospitality)

-Strong persuasion & negotiation skills — you can confidently push back on bad ideas

-Clear, fast communication and rapport-building abilities

-Conflict resolution under pressure

-Highly responsive, organized, proactive

-Solid with tools like Google Sheets and CRM systems

-Based in a UK-adjacent timezone

-Full-time availability (Mon–Fri, 8 hrs/day)

Performance Expectations

• Sub 8% churn with clients under your management
• 2+ upsells per month
• Fast launches (under 7 days)
• Top-tier client satisfaction scores

Why Join Us?

• Remote-first, global team culture
• Growth-based compensation (earn more as we scale)
• Chance to directly impact the success of clinics changing people's lives
• Work with a disciplined team that values speed, innovation, and results — but also knows how to celebrate wins

How to Apply Send a short video introduction telling us why you're the best fit. References and proof of past success required.

Job Type: Full-time

Experience:

• client success management: 1 year (Required)

Join Our Team as a Client Success Manager – Fully Remote

APPLY:

(Your application will be reviewed only if you apply through this link)

Earning Potential:

Start at $1,200/month with growth to $3,500+ as we scale.

Important:

This is NOT an easy role. It's fast-paced, high-pressure, and demands someone who thrives under stress. If you're not built for that, don't apply.

Who We Are

We're a high-performing marketing agency helping aesthetic clinics across the UK get more customers. We're obsessed with results, and we expect our team to bring the same level of dedication.

What You'll Do

-Serve as the main point of contact for 20–40 clients

-Onboard new clients quickly and seamlessly (speed is everything)

-Hold check-in calls to keep campaigns on track

-Proactively resolve issues before they become problems

-Upsell and recommend strategies to increase client ROI

-Maintain high client satisfaction while holding firm on standards

-Act as the bridge between clients and our internal team

What We're Looking For

-2+ years of proven client management experience (preferably in digital marketing, sales, or hospitality)

-Strong persuasion & negotiation skills — you can confidently push back on bad ideas

-Clear, fast communication and rapport-building abilities

-Conflict resolution under pressure

-Highly responsive, organized, proactive

-Solid with tools like Google Sheets and CRM systems

-Based in a UK-adjacent timezone

-Full-time availability (Mon–Fri, 8 hrs/day)

Performance Expectations

-Sub 8% churn with clients under your management-2+ upsells per month-Fast launches (under 7 days)-Top-tier client satisfaction scores

Why Join Us?

-

Remote-first, global team culture

-Growth-based compensation (earn more as we scale)

-Chance to directly impact the success of clinics changing people's lives

-Work with a disciplined team that values speed, innovation, and results — but also knows how to celebrate wins

How to Apply

Fill out our hiring form & send a short video introduction telling us why you're the best fit. References and proof of past success required.

Click here to apply now:

(Your application will be reviewed only if you apply through this link)

At Dentaquick, we are dedicated to providing our clients with the best products and services, ensuring a seamless experience from the first call to the moment of delivery. We are seeking an enthusiastic Client Relations Specialist who is customer-focused, adept at identifying opportunities, and possesses a strategic mindset to drive success.

Here are your responsibilities:

Job Description

Customer Support:

• Serve as the first point of contact for clients via hotline, email, or live chat, addressing inquiries, resolving issues, and providing technical support.
• Assist clients in navigating the website and application, troubleshooting technical problems, and ensuring a seamless digital experience.
• Respond promptly and professionally to client concerns, escalating complex
• issues to relevant departments when necessary.

Client Onboarding:

• Guide new clients through the onboarding process for the website and application, ensuring they understand how to use the organization's services effectively.
• Provide step-by-step instructions and personalized assistance to ensure successful registration and utilization of digital tools.
• Follow up with newly onboarded clients to answer questions and address any challenges they experience during their first interactions.

Feedback Collection:

• Gather and document client feedback on services, the website, and the application to identify areas for improvement.
• Conduct surveys or informal follow-up conversations with clients to understand their needs and expectations.
• Share feedback with the Customer Relations Manager and other relevant teams to drive service enhancements.

Support for Smaller Clients:

• Manage client inquiries and orders for smaller, infrequent accounts, ensuring all clients receive the same level of care and attention.
• Guide to help these clients place orders, track shipments, and resolve minor issues.
• Identify opportunities to convert smaller clients into medium-sized accounts by promoting relevant packages and services.

Cross-Functional Collaboration:

• Work closely with the Customer Relations Manager, Purchasing Team, and Finance Team to ensure accurate data entry and smooth order processing for smaller clients.

Working Conditions:

• Working Hours: 10 am to 6 pm
• Fixed days off: Friday & Saturday
• Location: Ard el Gold - Heliopolis, Cairo
• Work Model: On-site
• Social and medical insurance provided

If you envision yourself thriving in this role and helping elevate the Client Relations team to new heights of commitment and opportunity, this is the place for you We would love to hear from you