7 Client Side jobs in Egypt
Client Renewal Specialist
Cloud 11 EG
Posted today
Job Viewed
Job Description
**Role Summary**:
Manage a portfolio of annual customer renewals, ensuring on-time customer retention and growth in
year-over-year renewal rates. Own, drive, and lead the renewal process to preserve and improve customer
agreements and relationships.
**Responsibilities**:
- Build and maintain strong relationships with the existing customers to ensure their satisfaction and loyalty.
- Act as the primary point of contact for assigned customers, addressing their inquiries, concerns, and requests promptly and professionally.
- Manage customer contracts, renewals, and negotiations, ensuring contract renewals and changes are
completed on schedule.
- Identify chances for upselling or cross-selling additional items or services to existing clients on a proactive basis.
- Collaborate with internal teams to effectively meet the needs of customers.
- Develop a deep understanding of customers’ businesses, industries, and objectives to provide tailored
solutions and value-added services.
- Conduct regular check-ins and business reviews with customers to assess their satisfaction, identify areas for improvement, and explore growth opportunities.
- Track and analyze customer metrics, such as usage, adoption, and satisfaction, to drive customer success and retention.
- Provide accurate and timely reports on customer activities, revenue forecasts, and account status to
management.
- Stay informed about industry trends, competitors, and market conditions that may impact customer accounts.
**Qualifications**:
- Bachelor’s degree in business, marketing, or a related field.
- Previous experience in account management, customer success, or sales.
- Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers.
- Strong problem-solving and negotiation skills.
- Strong time management skills.
- Knowledge of the industry services.
- Familiarity with CRM software.
**Job Category**:Administration**Job Type**:Full Time**Job Location**:Cairo
Manage a portfolio of annual customer renewals, ensuring on-time customer retention and growth in
year-over-year renewal rates. Own, drive, and lead the renewal process to preserve and improve customer
agreements and relationships.
**Responsibilities**:
- Build and maintain strong relationships with the existing customers to ensure their satisfaction and loyalty.
- Act as the primary point of contact for assigned customers, addressing their inquiries, concerns, and requests promptly and professionally.
- Manage customer contracts, renewals, and negotiations, ensuring contract renewals and changes are
completed on schedule.
- Identify chances for upselling or cross-selling additional items or services to existing clients on a proactive basis.
- Collaborate with internal teams to effectively meet the needs of customers.
- Develop a deep understanding of customers’ businesses, industries, and objectives to provide tailored
solutions and value-added services.
- Conduct regular check-ins and business reviews with customers to assess their satisfaction, identify areas for improvement, and explore growth opportunities.
- Track and analyze customer metrics, such as usage, adoption, and satisfaction, to drive customer success and retention.
- Provide accurate and timely reports on customer activities, revenue forecasts, and account status to
management.
- Stay informed about industry trends, competitors, and market conditions that may impact customer accounts.
**Qualifications**:
- Bachelor’s degree in business, marketing, or a related field.
- Previous experience in account management, customer success, or sales.
- Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers.
- Strong problem-solving and negotiation skills.
- Strong time management skills.
- Knowledge of the industry services.
- Familiarity with CRM software.
**Job Category**:Administration**Job Type**:Full Time**Job Location**:Cairo
This advertiser has chosen not to accept applicants from your region.
0
Associate Managing Consultant - Advisors & Client Services - Cybersecurity
Cairo, Al Qahirah
Mastercard
Posted 3 days ago
Job Viewed
Job Description
**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Associate Managing Consultant - Advisors & Client Services - Cybersecurity
Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview
The Advisors & Client Services team is looking for a Associate Managing Consultant, Cyber Security to drive our cyber security consulting services forward by consistently innovating and problem-solving. The ideal candidate is passionate about solving cyber security challenges, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset.
Roles and Responsibilities
Client Impact
- Manage deliverable development and workstreams on projects across a range of industries and problem statements
- Implement and deliver Mastercard's cybersecurity ecosystem products to clients and take part in developing cybersecurity reports that are customized for individual clients and regions.
- Contribute to and/or develop strategies and programs for large, regional, and global clients by leveraging data and technology solutions to unlock client value
- Manage working relationship with client managers, and act as trusted and reliable partner
Team Collaboration & Culture
- Develop sound business recommendations and deliver effective client presentations
- Plan, organize, and structure own work and that of junior project delivery consultants to identify effective analysis structures to address client problems, synthesize analyses into relevant findings, and create impactful storylines
- Lead team and external meetings, and lead or co-lead project management
- Contribute to the firm's intellectual capital and solution development
- Grow from coaching to enable ownership of day-to-day project management across client projects, and mentor junior consultants
All about you:
- Undergraduate or master's degree in technology and/or cybersecurity related fields and work experience after
completing your undergraduate degree
- Experience in a consulting organization (consultant or higher level) with team management responsibility on technology and cybersecurity implementation projects
- Knowledge of Information Security Standards and best practices such as PCI-DSS, HIPAA, ISO27001, NIST, CIS, CSA and hands-on experience in performing and managing cyber security risk & controls assessments or audits in accordance with those standards, including definition of detailed and prioritized remediation plans
- Experience in building, assessing and executing enterprise frameworks, programs and solutions that balance protection and business needs
- Demonstrated working and testing knowledge of security technologies and processes such as awareness and training, cloud security, data protection and privacy, disaster recovery, end point protection, hardening, network security and design, identity and access management, incident management, patch management, physical security, policies and procedures development, secure software development lifecycle, security testing, SIEM, third party risk management, threat and vulnerability management
- Desirable certifications: CISM, CISA, CRISC, CISSP, CCSP, ISO27001 Lead Auditor, CEH
- Experience directly managing multiple people across multiple complex projects.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Associate Managing Consultant - Advisors & Client Services - Cybersecurity
Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview
The Advisors & Client Services team is looking for a Associate Managing Consultant, Cyber Security to drive our cyber security consulting services forward by consistently innovating and problem-solving. The ideal candidate is passionate about solving cyber security challenges, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset.
Roles and Responsibilities
Client Impact
- Manage deliverable development and workstreams on projects across a range of industries and problem statements
- Implement and deliver Mastercard's cybersecurity ecosystem products to clients and take part in developing cybersecurity reports that are customized for individual clients and regions.
- Contribute to and/or develop strategies and programs for large, regional, and global clients by leveraging data and technology solutions to unlock client value
- Manage working relationship with client managers, and act as trusted and reliable partner
Team Collaboration & Culture
- Develop sound business recommendations and deliver effective client presentations
- Plan, organize, and structure own work and that of junior project delivery consultants to identify effective analysis structures to address client problems, synthesize analyses into relevant findings, and create impactful storylines
- Lead team and external meetings, and lead or co-lead project management
- Contribute to the firm's intellectual capital and solution development
- Grow from coaching to enable ownership of day-to-day project management across client projects, and mentor junior consultants
All about you:
- Undergraduate or master's degree in technology and/or cybersecurity related fields and work experience after
completing your undergraduate degree
- Experience in a consulting organization (consultant or higher level) with team management responsibility on technology and cybersecurity implementation projects
- Knowledge of Information Security Standards and best practices such as PCI-DSS, HIPAA, ISO27001, NIST, CIS, CSA and hands-on experience in performing and managing cyber security risk & controls assessments or audits in accordance with those standards, including definition of detailed and prioritized remediation plans
- Experience in building, assessing and executing enterprise frameworks, programs and solutions that balance protection and business needs
- Demonstrated working and testing knowledge of security technologies and processes such as awareness and training, cloud security, data protection and privacy, disaster recovery, end point protection, hardening, network security and design, identity and access management, incident management, patch management, physical security, policies and procedures development, secure software development lifecycle, security testing, SIEM, third party risk management, threat and vulnerability management
- Desirable certifications: CISM, CISA, CRISC, CISSP, CCSP, ISO27001 Lead Auditor, CEH
- Experience directly managing multiple people across multiple complex projects.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
This advertiser has chosen not to accept applicants from your region.
1
Client Delivery Manager at SAP Enterprise Cloud
SAP
Posted today
Job Viewed
Job Description
**We help the world run better**
**What you''ll do**
- As Client Delivery Manager you will be responsible for the following tasks:
- Own and grow the client engagement for SAP Enterprise Cloud Services and act as the voice of the client within SAP, for technical managed services.
- Accountable for entire SAP ECS engagement across all lifecycle phases, lead the engagement with supporting ECS functions and roles to deliver as per contract scope and in line with customer expectations.
- Setup proactive service plan and conduct regular service review meetings with clients (operational and strategic topics).
- Act as an (de-)escalation point for delivery-related topics (Incidents, Service Requests and other customer requirements).
- Ensure seamless alignment across multiple ECS and other SAP internal and external stakeholders.
- Oversee client onboarding activities, upgrade/migration projects, and other service delivery initiatives.
- Support commercial change request management in the client lifecycle, perform contract compliance and risk management (project and business risks).
- Support the positioning of additional ECS offerings and support contract renewal in alignment with SAP sales teams.
- Share knowledge across CDM community
**What you bring**
- Fluency in English is mandatory. Proficiency in Arabic or Turkish language is an advantage.
- Min. 5 years of working experience in Cloud technology or Cloud Services.
- Strong customer orientation with a focus on relationship-, expectation
- and de-escalation management.
- Good understanding of technical infrastructure and virtualized system landscapes.
- Knowledge of IT trends, their impact on business strategies, and SAP’s strategy and service portfolio.
- Ability to work effectively as a virtual member of a dynamic and dispersed team (remote)
- SAP Basis, IT Service Management, Project Management, Cloud and IT infrastructure certifications are beneficial.
**Meet your team**
ECS organization is a global organization and the regional CDM team is located across South of Europe, Middle East and Africa. We are highly diverse and positive spirited bunch of colleagues. Next to our obsession for customer satisfaction, we value internal knowledge sharing & collaboration as well as make ECS organization a little better every day.
**#SAPECSCareers**
**We build breakthroughs together**
**We win with inclusion**
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Requisition ID: 364143 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
**What you''ll do**
- As Client Delivery Manager you will be responsible for the following tasks:
- Own and grow the client engagement for SAP Enterprise Cloud Services and act as the voice of the client within SAP, for technical managed services.
- Accountable for entire SAP ECS engagement across all lifecycle phases, lead the engagement with supporting ECS functions and roles to deliver as per contract scope and in line with customer expectations.
- Setup proactive service plan and conduct regular service review meetings with clients (operational and strategic topics).
- Act as an (de-)escalation point for delivery-related topics (Incidents, Service Requests and other customer requirements).
- Ensure seamless alignment across multiple ECS and other SAP internal and external stakeholders.
- Oversee client onboarding activities, upgrade/migration projects, and other service delivery initiatives.
- Support commercial change request management in the client lifecycle, perform contract compliance and risk management (project and business risks).
- Support the positioning of additional ECS offerings and support contract renewal in alignment with SAP sales teams.
- Share knowledge across CDM community
**What you bring**
- Fluency in English is mandatory. Proficiency in Arabic or Turkish language is an advantage.
- Min. 5 years of working experience in Cloud technology or Cloud Services.
- Strong customer orientation with a focus on relationship-, expectation
- and de-escalation management.
- Good understanding of technical infrastructure and virtualized system landscapes.
- Knowledge of IT trends, their impact on business strategies, and SAP’s strategy and service portfolio.
- Ability to work effectively as a virtual member of a dynamic and dispersed team (remote)
- SAP Basis, IT Service Management, Project Management, Cloud and IT infrastructure certifications are beneficial.
**Meet your team**
ECS organization is a global organization and the regional CDM team is located across South of Europe, Middle East and Africa. We are highly diverse and positive spirited bunch of colleagues. Next to our obsession for customer satisfaction, we value internal knowledge sharing & collaboration as well as make ECS organization a little better every day.
**#SAPECSCareers**
**We build breakthroughs together**
**We win with inclusion**
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Requisition ID: 364143 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
This advertiser has chosen not to accept applicants from your region.
2
German Speaking Sales Advisor for Hospitality Client
Foundever
Posted today
Job Viewed
Job Description
**About Foundever**
Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
**Come and work with us.**
Are you **German** native or fluent with strong communication skills?
Looking to make your career in a multicultural environment in **Egypt**?
**So we have the perfect opportunity for you!**
Join our **German Sales Support** team of a hospitality client.
As an advisor in this project, you will support the strategic plans and objectives of the client on bookings management and customer complaints handling. The function should be supportive, hands-on, methodical and business focused; creating memorable moments for the customers, taking ownership for assigned activities whilst collaborating closely with their immediate report and key business partners in order to deliver quality results. The job incumbent acts as an ambassador for the brand, reflecting the company culture and values. All work is carried out in accordance with company corporate policies, procedures and service concepts according to local requirements and regulations.
**Your daily responsibilities will include**:
- Ensure all enquiries are answered to client's standard within the agreed time frame, where all aspects of the client and customer experience are delivered to the highest levels, ensuring company standards and usage of dedicated systems are attained and adhered to.
- Completing the agreed enquiry process through to invoicing, ensuring that all client's tools are used to maximize conversion and sales opportunities.
- Taking responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner.
- Get knowledge of client's brands and the specifics to better serve the customer during booking and delivery process
- Support and deliver on the strategies and objectives of the department taking ownership for assigned areas of responsibility.
- Develop and build own skills, knowledge and experience at every opportunity within the department, which aligns with the culture of growth, development and performance expected by the company.
- Collaborate with colleagues to maximize customer satisfaction, delivering a positive and responsive approach to enquiries and problem resolution.
- Provide detailed communication lines between all stakeholders included in process.
- Build and maintain effective working relationships, communicating with key stakeholders whilst promoting the company culture and values.
- Ensure adherence to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required
**To succeed in the role, you will need to have**:
- Advanced level of **German (C1)**:
- Excellent listening and written/oral communication skills in supported languages
- Self-organized, planning and prioritization skills
- Dependable, reliable and able to perform duties with minimum supervision
- Ability to interact positively with peers and supervisors
- Patience, empathy, and ability to manage stress
- Ability to demonstrate confidence when imparting information or dealing with troubled callers
**Experience/Education**:
- Preferable college degree with related work experience
- Previous experience in sales environments and customer services is a plus.
- Computer literate
At Foundever, we recognize that our success is rooted in the diversity of our team, and we firmly believe that our differences are a powerful asset.
As an equal opportunity organization, we hold a deep appreciation for diversity and actively foster an inclusive environment.
We are dedicated to respecting and valuing the unique perspectives, backgrounds, and abilities of every individual within our company.
Our mission is to support you in achieving your goals by providing the guidance and resources you need to reach new heights.
Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
**Come and work with us.**
Are you **German** native or fluent with strong communication skills?
Looking to make your career in a multicultural environment in **Egypt**?
**So we have the perfect opportunity for you!**
Join our **German Sales Support** team of a hospitality client.
As an advisor in this project, you will support the strategic plans and objectives of the client on bookings management and customer complaints handling. The function should be supportive, hands-on, methodical and business focused; creating memorable moments for the customers, taking ownership for assigned activities whilst collaborating closely with their immediate report and key business partners in order to deliver quality results. The job incumbent acts as an ambassador for the brand, reflecting the company culture and values. All work is carried out in accordance with company corporate policies, procedures and service concepts according to local requirements and regulations.
**Your daily responsibilities will include**:
- Ensure all enquiries are answered to client's standard within the agreed time frame, where all aspects of the client and customer experience are delivered to the highest levels, ensuring company standards and usage of dedicated systems are attained and adhered to.
- Completing the agreed enquiry process through to invoicing, ensuring that all client's tools are used to maximize conversion and sales opportunities.
- Taking responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner.
- Get knowledge of client's brands and the specifics to better serve the customer during booking and delivery process
- Support and deliver on the strategies and objectives of the department taking ownership for assigned areas of responsibility.
- Develop and build own skills, knowledge and experience at every opportunity within the department, which aligns with the culture of growth, development and performance expected by the company.
- Collaborate with colleagues to maximize customer satisfaction, delivering a positive and responsive approach to enquiries and problem resolution.
- Provide detailed communication lines between all stakeholders included in process.
- Build and maintain effective working relationships, communicating with key stakeholders whilst promoting the company culture and values.
- Ensure adherence to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required
**To succeed in the role, you will need to have**:
- Advanced level of **German (C1)**:
- Excellent listening and written/oral communication skills in supported languages
- Self-organized, planning and prioritization skills
- Dependable, reliable and able to perform duties with minimum supervision
- Ability to interact positively with peers and supervisors
- Patience, empathy, and ability to manage stress
- Ability to demonstrate confidence when imparting information or dealing with troubled callers
**Experience/Education**:
- Preferable college degree with related work experience
- Previous experience in sales environments and customer services is a plus.
- Computer literate
At Foundever, we recognize that our success is rooted in the diversity of our team, and we firmly believe that our differences are a powerful asset.
As an equal opportunity organization, we hold a deep appreciation for diversity and actively foster an inclusive environment.
We are dedicated to respecting and valuing the unique perspectives, backgrounds, and abilities of every individual within our company.
Our mission is to support you in achieving your goals by providing the guidance and resources you need to reach new heights.
This advertiser has chosen not to accept applicants from your region.
3
German Speaking Sales Advisor for Hospitality Client
Foundever
Posted today
Job Viewed
Job Description
**About Foundever**
Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
**Come and work with us.**
Are you **German** native or fluent with strong communication skills?
Looking to make your career in a multicultural environment in **Egypt**?
**So we have the perfect opportunity for you!**
Join our **German Sales Support** team of a hospitality client.
As an advisor in this project, you will support the strategic plans and objectives of the client on bookings management and customer complaints handling. The function should be supportive, hands-on, methodical and business focused; creating memorable moments for the customers, taking ownership for assigned activities whilst collaborating closely with their immediate report and key business partners in order to deliver quality results. The job incumbent acts as an ambassador for the brand, reflecting the company culture and values. All work is carried out in accordance with company corporate policies, procedures and service concepts according to local requirements and regulations.
**Your daily responsibilities will include**:
- Ensure all enquiries are answered to client's standard within the agreed time frame, where all aspects of the client and customer experience are delivered to the highest levels, ensuring company standards and usage of dedicated systems are attained and adhered to.
- Completing the agreed enquiry process through to invoicing, ensuring that all client's tools are used to maximize conversion and sales opportunities.
- Taking responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner.
- Get knowledge of client's brands and the specifics to better serve the customer during booking and delivery process
- Support and deliver on the strategies and objectives of the department taking ownership for assigned areas of responsibility.
- Develop and build own skills, knowledge and experience at every opportunity within the department, which aligns with the culture of growth, development and performance expected by the company.
- Collaborate with colleagues to maximize customer satisfaction, delivering a positive and responsive approach to enquiries and problem resolution.
- Provide detailed communication lines between all stakeholders included in process.
- Build and maintain effective working relationships, communicating with key stakeholders whilst promoting the company culture and values.
- Ensure adherence to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required
**To succeed in the role, you will need to have**:
- Advanced level of **German (C1)**:
- Excellent listening and written/oral communication skills in supported languages
- Self-organized, planning and prioritization skills
- Dependable, reliable and able to perform duties with minimum supervision
- Ability to interact positively with peers and supervisors
- Patience, empathy, and ability to manage stress
- Ability to demonstrate confidence when imparting information or dealing with troubled callers
**Experience/Education**:
- Preferable college degree with related work experience
- Previous experience in sales environments and customer services is a plus.
- Computer literate
At Foundever, we recognize that our success is rooted in the diversity of our team, and we firmly believe that our differences are a powerful asset.
As an equal opportunity organization, we hold a deep appreciation for diversity and actively foster an inclusive environment.
We are dedicated to respecting and valuing the unique perspectives, backgrounds, and abilities of every individual within our company.
Our mission is to support you in achieving your goals by providing the guidance and resources you need to reach new heights.
Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
**Come and work with us.**
Are you **German** native or fluent with strong communication skills?
Looking to make your career in a multicultural environment in **Egypt**?
**So we have the perfect opportunity for you!**
Join our **German Sales Support** team of a hospitality client.
As an advisor in this project, you will support the strategic plans and objectives of the client on bookings management and customer complaints handling. The function should be supportive, hands-on, methodical and business focused; creating memorable moments for the customers, taking ownership for assigned activities whilst collaborating closely with their immediate report and key business partners in order to deliver quality results. The job incumbent acts as an ambassador for the brand, reflecting the company culture and values. All work is carried out in accordance with company corporate policies, procedures and service concepts according to local requirements and regulations.
**Your daily responsibilities will include**:
- Ensure all enquiries are answered to client's standard within the agreed time frame, where all aspects of the client and customer experience are delivered to the highest levels, ensuring company standards and usage of dedicated systems are attained and adhered to.
- Completing the agreed enquiry process through to invoicing, ensuring that all client's tools are used to maximize conversion and sales opportunities.
- Taking responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner.
- Get knowledge of client's brands and the specifics to better serve the customer during booking and delivery process
- Support and deliver on the strategies and objectives of the department taking ownership for assigned areas of responsibility.
- Develop and build own skills, knowledge and experience at every opportunity within the department, which aligns with the culture of growth, development and performance expected by the company.
- Collaborate with colleagues to maximize customer satisfaction, delivering a positive and responsive approach to enquiries and problem resolution.
- Provide detailed communication lines between all stakeholders included in process.
- Build and maintain effective working relationships, communicating with key stakeholders whilst promoting the company culture and values.
- Ensure adherence to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required
**To succeed in the role, you will need to have**:
- Advanced level of **German (C1)**:
- Excellent listening and written/oral communication skills in supported languages
- Self-organized, planning and prioritization skills
- Dependable, reliable and able to perform duties with minimum supervision
- Ability to interact positively with peers and supervisors
- Patience, empathy, and ability to manage stress
- Ability to demonstrate confidence when imparting information or dealing with troubled callers
**Experience/Education**:
- Preferable college degree with related work experience
- Previous experience in sales environments and customer services is a plus.
- Computer literate
At Foundever, we recognize that our success is rooted in the diversity of our team, and we firmly believe that our differences are a powerful asset.
As an equal opportunity organization, we hold a deep appreciation for diversity and actively foster an inclusive environment.
We are dedicated to respecting and valuing the unique perspectives, backgrounds, and abilities of every individual within our company.
Our mission is to support you in achieving your goals by providing the guidance and resources you need to reach new heights.
This advertiser has chosen not to accept applicants from your region.
4
Strategic Client Acquisition Partner HR Tech Recruitment (Remote from Anywhere)
Cairo, Al Qahirah
M365Connect
Posted 23 days ago
Job Viewed
Job Description
About M365Connect
We are a fast-growing European startup specializing in Microsoft solutions. Our team is passionate about innovation, collaboration, and building a strong brand presence across digital platforms. We're looking for motivated individuals eager to learn and grow with us!
As we prepare for our market launch, we're seeking a Strategic Client Acquisition Partner who is both a deal-closer and a growth architect.
Your Role
This is not a typical sales job. You'll not only bring in clients you'll help design how we bring them in.
Responsibilities
- Acquire new B2B clients in the DACH region for Microsoft-focused consulting services (permanent & contract roles)
- Position our consultant expertise to decision-makers in HR, IT, and procurement
- Use LinkedIn, E-Mail campaigns, and your own network to open conversations
- Act as a strategic advisor, helping us optimize outreach funnels, scripts, and client onboarding
- Work closely with our founder and consultants to ensure smooth handoffs and retention
Requirements
- Proven experience in client acquisition or B2B sales, ideally within consulting or HR tech
- Fluency in German & English
- Comfortable with CRM tools (we use Manatal) and outreach automations
- Strategic thinking: able to co-develop processes, not just follow them
- Self-driven and outcome-oriented
What's on the Table
- Flexible partnership: freelance, hybrid, or fixed/commission open to discussion
- Remote-first culture
- Option to earn strategic advisory role (including dividend-based incentive model)
If that sounds just the perfect description of you, then do not hesitate and apply!
We look forward to hear from you!
This advertiser has chosen not to accept applicants from your region.
5
Front-end Software Development Engineer
Si-Ware Systems
Posted today
Job Viewed
Job Description
We are looking for programmers with a keen eye for design for the position of Front End Developer. Front-end developers are responsible for ensuring the alignment of web design and user experience requirements, optimizing web pages for maximum efficiency, and maintaining brand consistency across all web pages, among other duties.
Front End Developers are required to work in teams alongside Backend Developers, Graphic Designers, and User Experience Designers to ensure all elements of web creation are consistent. This requires excellent communication and interpersonal skills.
**Tasks & Responsibilities**:
- Designing and implementing user interfaces.
- Developing features to enhance the user experience.
- Striking a balance between functional and aesthetic design.
- Maintaining brand consistency throughout the design.
- Write well-structured, modular, reusable, and maintainable code.
- Collaborating with designers and backend developers.
- Stay updated with the latest frontend development trends, technologies, and best practices, and continuously seek opportunities to enhance skills and knowledge.
- Support the existing system and address issues when needed.
- 3-4 years of relevant work experience.
- Bachelor's degree in Computer Science, Software Engineering, or a related field (or equivalent work experience).
- Understanding of key design principles.
- Proficiency in HTML, CSS, and JavaScript.
- Experience with CSS preprocessors and frameworks such as Tailwind.
- Proficiency in JavaScript frameworks and libraries such as React.
- knowledge of TypeScript.
- Experience with responsive and adaptive design.
- Understanding of SEO principles.
- Good problem-solving skills.
- Excellent verbal communication skills.
- Proficiency in using version control systems like Git for code collaboration, tracking changes, and managing codebase history.
- Experience with frontend build tools like Webpack, Gulp, or Parcel, and familiarity with package managers such as npm or Yarn are essential for managing dependencies and optimizing build processes.
Front End Developers are required to work in teams alongside Backend Developers, Graphic Designers, and User Experience Designers to ensure all elements of web creation are consistent. This requires excellent communication and interpersonal skills.
**Tasks & Responsibilities**:
- Designing and implementing user interfaces.
- Developing features to enhance the user experience.
- Striking a balance between functional and aesthetic design.
- Maintaining brand consistency throughout the design.
- Write well-structured, modular, reusable, and maintainable code.
- Collaborating with designers and backend developers.
- Stay updated with the latest frontend development trends, technologies, and best practices, and continuously seek opportunities to enhance skills and knowledge.
- Support the existing system and address issues when needed.
- 3-4 years of relevant work experience.
- Bachelor's degree in Computer Science, Software Engineering, or a related field (or equivalent work experience).
- Understanding of key design principles.
- Proficiency in HTML, CSS, and JavaScript.
- Experience with CSS preprocessors and frameworks such as Tailwind.
- Proficiency in JavaScript frameworks and libraries such as React.
- knowledge of TypeScript.
- Experience with responsive and adaptive design.
- Understanding of SEO principles.
- Good problem-solving skills.
- Excellent verbal communication skills.
- Proficiency in using version control systems like Git for code collaboration, tracking changes, and managing codebase history.
- Experience with frontend build tools like Webpack, Gulp, or Parcel, and familiarity with package managers such as npm or Yarn are essential for managing dependencies and optimizing build processes.
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