58 Client Services jobs in Egypt

**Are you looking for a place where you can use your English language and earn a Huge amount of money within a short period of time?**

**Our basic salary is 6000 PLUS other variables depending on your English level**

**Join Teleperformance and start a stable promising career path with the chance to get promoted to a senior title within a short period of time**

*
Enjoy our attractive package of benefits:

- Medical insurance 150,000 EGP per year
- Business number ( package of minutes and mobile internet )
- Transportation 24/7 all over Cairo
- Fully equipped GYM inside the building
- Quarter bonus of 3000 EGP every 3 months
- Discounts on many stores in Egypt for any TP employee
*

**Job Types**: Full-time, Permanent, Contract, New grad
Contract length: 6 months

**Salary**: Up to E£6,000.00 per month

**Language**:

- English (preferred)
Shift availability:

- Overnight Shift (preferred)

Sutherland is seeking a motivated and passionate person to join us as a Customer Service Consultant. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

**Customer Service Consultants in this role get to**:
**Be the Point of Contact; **answer inbound calls to provide exceptional customer service to consumers. Respond to inquiries about products and services, processing payments, or performing general account maintenance. Up-selling customers to new products or services may be encouraged.

**Qualifications**:

- High school diploma or GED
- Demonstrated ability to perform at a high level, to support our high volume of inbound calls
- Excellent verbal and written communication skills; proficient reading skills required
- Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
- Prior customer service experience preferred

Sutherland is seeking a motivated and passionate person to join us as a Customer Service Consultant. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

**Customer Service Consultants in this role get to**:
**Be the Point of Contact; **answer inbound calls to provide exceptional customer service to consumers. Respond to inquiries about products and services, processing payments, or performing general account maintenance. Up-selling customers to new products or services may be encouraged.

**Qualifications**:**
- High school diploma or GED
- Demonstrated ability to perform at a high level, to support our high volume of inbound calls
- Excellent verbal and written communication skills; proficient reading skills required
- Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
- Prior customer service experience preferred

Customer Support Manager Opportunity Lead, Inspire, and Elevate Customer Experience

An exciting opportunity has opened for an experienced Customer Support Manager to guide a high-performing support team within a dynamic e-learning company dedicated to delivering exceptional customer satisfaction.

Position: Customer Support Manager
Department: Customer Support
Reports to: Web Division Manager
️ Time zone: From 3:00 to 11:00 AM PST

Within this role, leadership will be provided to a talented customer support team, ensuring every customer interaction reflects the company's mission to empower learners worldwide. A culture of excellence, continuous improvement, and customer-centric service will be fostered.

Key Responsibilities:

Team Leadership:
Guidance, mentorship, and development will be provided to the support team, encouraging professional growth and a positive work environment.

Support Strategy:
Customer support strategies will be developed and implemented to align with the company's mission and customer satisfaction goals.

Process Improvement:
Support processes will be assessed and refined for maximum efficiency and impact.

Issue Resolution:
Escalated customer concerns will be managed and resolved promptly, maintaining high standards of service.

Cross-Department Collaboration:
Collaboration will be maintained with Product, Sales, and Marketing teams to ensure customer feedback shapes products and services.

Customer Feedback & Reporting:
Customer feedback will be collected and analyzed to identify trends and drive improvements. Regular reports will be prepared on key support metrics and performance outcomes.

Ideal Background & Skills:

• Proven experience leading and managing customer support teams, preferably within the e-learning or technology sectors.
• Demonstrated success in improving support processes and elevating customer satisfaction.
• Strong proficiency in CRM systems and support tools.
• Exceptional communication and interpersonal skills, with the ability to engage with diverse stakeholders.
• A collaborative approach and proven ability to work cross-functionally.
• Analytical mindset with confidence in using data to drive decisions and improvements.

Impact of the Role:

By providing exceptional leadership and strategic direction, this position plays a vital role in strengthening customer loyalty, enhancing the user experience, and supporting the company's growth and reputation for excellence.

Candidates with a passion for delivering outstanding customer experiences and leading teams to success are encouraged to apply and contribute to an environment where customer care is always a top priority.

Teleprformance is hiring fluent English speakers!
**Requirements**:

- Communication skills.
- Language: English (B1 at least)
- No experience needed
- Any age

**Benefits**:

- Training: Fully Paid
- Working Hours: (9 hours including 1 hour break)
- Salary: upto 7,000 (including KPI)
- 2 Days off (Rotational)
- Rotational shifts.
- Work from home can be provided after probation, and based on the performance.
- Social insurance
- Health insurance (upto 120,000EGP per year)
- Transportation Provided.
(After 10pm for females door to door and for males meeting points)

Locations: 5th settlement, Mohandessin

**Job Types**: Full-time, Permanent, Contract, New grad

**Required Language**
German

**Employment Type**
Full time

**Contract Type**
Permanent

**Description**

Buy line of business - new line in cairo

, 40 hours per week

Position: Entertainment Platform Customer Support Representative

Company Overview:

RayaCX is a leading customer experience management company based in 6th of October City, Egypt. We specialize in providing top-notch customer support services for various industries, including entertainment platforms.

Job Overview:

We are seeking a highly motivated and customer-oriented individual to join our team as an Entertainment Platform Customer Support Representative. In this role, you will be responsible for providing excellent customer service to users of our entertainment platform, ensuring their satisfaction and loyalty to our brand.

Key Responsibilities:

- Respond to customer inquiries and concerns via phone, email, and chat in a timely and professional manner

- Troubleshoot and resolve technical issues related to the entertainment platform

- Guide customers through the platform and provide assistance with navigating features and tools

- Document and track customer interactions and resolutions in our CRM system

- Collaborate with other teams, such as technical support and product development, to address and resolve customer issues

- Identify and escalate potential issues or trends to the appropriate teams

- Continuously strive to improve the customer experience and provide feedback to the team to enhance our services

- Stay up-to-date on the latest features and updates of the entertainment platform to effectively support customers

Qualifications:

- College degree preferred

- 6 months of customer service experience, preferably in a call center

- Excellent communication skills, both verbal and written, in English and Arabic

- Strong problem-solving and troubleshooting abilities

- Familiarity with entertainment platforms and a passion for the industry

- Ability to work in a fast-paced and dynamic environment

- Flexibility to work shifts and weekends, as needed

- Proficiency in using CRM systems and other customer support tools

Why Work for Us?

- Competitive salary and benefits package

- Opportunities for career growth and development

- Dynamic and inclusive work culture

- Chance to work with a diverse team of professionals

- Employee recognition and rewards program

If you are passionate about providing exceptional customer service and have a strong interest in the entertainment industry, we want to hear from you! Apply now to join our team at RayaCX as an Entertainment Platform Customer Support Representative.

**Overview**
**Who We Are:?**
Ever wonder who brings the entertainment to your flights? Panasonic Avionics Corporation is #1 in the industry for delivering inflight products such as movies, games, WiFi, and now Bluetooth headphone connectivity?
How exciting would it be to be a part of the innovation that goes into creating technology that delights millions of people in an industry that's here to stay! With our company's history spanning over 40 years, you will have stability, career growth opportunities, and will work with the brightest minds in the industry. And we are committed to a diverse and inclusive culture that will help our organization thrive! We seek diversity in many areas such as background, culture, gender, ways of thinking, skills and more?
If you want to learn more about us visit us at ( . And for a full listing of open job opportunities go to ( ?
**Responsibilities**
**The Position:**
The Customer Support Field Engineer (CSFE) will be engaged through an Employer of Record and will provide services to Panasonic Avionics.
Serving as the on-site liaison between Panasonic and Airline Customers/OEMs, the CSFE will be responsible for ensuring customer satisfaction and the optimal performance of all Panasonic equipment.
Key responsibilities include providing service, technical guidance, support, and training to airline customers to help meet product performance and reliability targets. The CSFE will also represent Panasonic Field Engineering in resolving technical issues in collaboration with both Panasonic and customer engineering teams. Additionally, the CSFE will serve as a mentor and technical resource to junior Field Engineers.
+ Service, Support, Training and Troubleshooting
+ Provide technical guidance, formal training, and field assistance to other Panasonic personnel and airline customers in troubleshooting and resolving system hardware, network, and software issues. Provides accurate, detailed, and timely responses to problems and queries.
+ Provide troubleshooting assistance and support for new equipment installations, enhancements, or modifications for hardware, wiring, and software integration and issue resolution. Work closely with engineering departments to ensure timely and accurate corrective action is achieved.
+ Review mechanical, electrical, and software installation documentation to verify that all specifications are met.
+ Work with the training department to conduct operational, line, and maintenance training for airline customers.
+ Checks the reliability of data. Monitors trends and analyzes data to identify systemic problems.
+ Maintain a detailed working knowledge of aircraft avionics systems that interface with Panasonic equipment.
+ Participate in resolving system operation, maintenance or reliability issues by conducting investigations, collecting data to identify the scope of problems, and participating in the recovery plan as required with other departments. Monitor failure trends and possible quality or reliability problems.
+ Provide field inputs to other Panasonic departments, (i.e. Product Support Engineering, Field Engineering Offices, Repair Center, Training, and Program Management) concerning technical product issues, installation or documentation-related problems. Collect data required by Support Engineering to evaluate problem areas within the system software.
+ Provide a consistent communication path to engineering for problem resolution. Establish a strong inter-departmental Engineering interface and support.
+ Monitors and coordinates engineering solutions and implementation of fixes/solutions.
+ Assists in aircraft delivery and support during flight tests and customer flight acceptance.
+ Liaison to Airline/OEMs
+ Work closely with the customer's technical departments in providing timely and accurate data, reports, and feedback.
+ Maintain in-depth knowledge of Panasonic products and installations, including system software and associated equipment. Remain current by continually obtaining new data and specifications, and interfacing often with the groups developing new products and software.
+ Respond to all airline queries related to the operation & maintenance (non-PTS customers) of Panasonic systems.
+ Provide regular, accurate, and detailed technical reports to management and/or appropriate departments on all activities, observed field problems, and customer issues. Provide clear and concise written and verbal communication and often require participation or leadership in continuing problem investigations.
+ Manage the relationship between Panasonic and the assigned customers to ensure satisfaction and long-term business relationships.
**Qualifications**
+ Bachelor's Degree/equivalent educational qualification in Computer Science, Information Technology, Electronics, Engineering or related degree is preferred. 9 years of experience may be considered in lieu of degree.
+ Typically requires 5-7 years of experience as Field Engineer or Product Engineer, specializing in electronics/avionics systems, software or broadcast technology.
+ Extensive knowledge of Linux, Unix, Windows and VxWorks (or embedded operating systems).
+ Extensive knowledge of TCP/IP networks and troubleshooting methods.
+ Thorough understanding of wiring schematics, diagrams and other engineering/aircraft documentation.
+ Effective interpersonal, organizational, and problem-solving skills.
+ MySQL database experience a plus.
+ Proficient in the utilization of MS office suite and Oracle.
+ Must understand aircraft systems that interface with PAC equipment.
+ Understands Recommended Spare requirements and coordinates the delivery of spare equipment for airline customers. Review RSPLS for Marketing Business Proposals.
+ Familiar with FAA, CAA, and ATA requirements for avionics equipment.
+ Ability to write and converse effectively with peers from Panasonic, Airline customers and other vendors on a technical level.
+ Must be able to represent Panasonic interests to non-technical people in meetings and various reports.
+ Capable of identifying complex engineering problems in software and hardware and then working with the appropriate Panasonic department to produce an effective resolution, (i.e. problems can be fundamental design issues with the software, power, and electronic components or they can be aircraft environment or systems related).
+ Advanced level engineering product knowledge in avionics and related software areas.
+ Uses skills as a seasoned, experienced professional with a full understanding of industry practices and company policies and procedures.
+ Resolves a wide range of issues in imaginative in creative ways.
+ Works on problems of diverse to complex scope where analysis of data requires evaluation of identifiable factors.
+ Demonstrates good judgment in selecting methods and techniques for obtaining solutions.
+ Ability to multitask and apply priority to projects with adaptability and urgency while meeting timelines.
+ Ability to present Panasonic interests to non-technical people in meetings and various reports.
+ Normally receives little instruction on day-to-day work and general instructions on new assignments.
+ Must hold a valid driver's license and be able to meet the requirements of the airport authority for access and vehicle operation on their premises.
+ Ability to pass extensive security and background checks.
+ Willing to work weekends and beyond normal business hours as required. Ability to work all shift hours and weekends. Ability to travel up to 50%, both domestic and international, often on short notice.
+ Ability to climb and work from a ladder or platform, and endure sitting, standing, bending, or twisting for extended periods.
+ Ability to lift up to 50 pounds, and operate in confined spaces for extended periods.
**Our Principles:**
Contribution to Society | Fairness & Honesty | Cooperation & Team Spirit | Untiring Effort for Improvement | Courtesy & Humility | Adaptability | Gratitude?
**What We Offer:** ?
At Panasonic Avionics Corporation we realize the most important aspects in leading our industry are the bright minds behind everything we do.
2025-42948

**About Outseer**

**What you’ll achieve**:
Our Customer Support Engineer will provide remote technical customer support for Outseer Fraud Manager and Outseer 3D-Secure products. Outseer products are comprehensive risk-based authentication and fraud detection platforms that take a risk-based approach to enable strong, multifactor authentication using device forensics, behavioral analysis, and RSA eFraudNetwork matching.

This role will serve as the frontline support for our external customers, managing their requests, diagnosing inquiries related to Outseer products, and ensuring timely resolution. Excellent communication skills, technical expertise, and problem-solving abilities will be essential in delivering exceptional customer support.

**Essential Duties**
- Act as the first point of contact for external customers, receiving and documenting their requests and issues.
- Diagnose and troubleshoot customer inquiries related to Outseer products, ensuring accurate understanding of the problems, and providing appropriate solutions.
- Support internal and external licensing requests, ensuring compliance with licensing agreements and providing necessary assistance.
- Resolve most customer requests independently, demonstrating a strong understanding of our products and services.
- Identify and escalate more complex problems or issues to the appropriate internal teams, providing detailed information for efficient resolution.
- Maintain and update knowledge base entries, ensuring accurate and up-to-date information is available for both internal and external use.
- Work with multiple databases and standard web architectures to gather relevant information and provide comprehensive support to customers.
- Collaborate with cross-functional teams, including product development, engineering, and sales, to ensure customer needs are met and issues are resolved in a timely manner.
- Continuously strive to improve customer support processes and contribute to enhancing overall customer experience.
- Assist with other project duties as assigned, contributing to the continuous improvement of our customer support processes.
- Available to work 24X7X365 organization, shift work, holidays and on-call responsibilities may be required.

**Desired Requirements**
- Bachelor’s degree in a technical discipline (Engineering, Computer Science, Information Systems etc.) or equivalent experience in customer support roles, preferably in a technical or software-related field.
- 2+ years’ experience in technical customer service role, preferably in a technical or software-related field.
- Excellent verbal and written communication skills, with the ability to effectively convey technical information to non-technical customers.
- Strong problem-solving and analytical skills, with the ability to diagnose and resolve customer inquiries efficiently.
- A polite and supportive demeanor that delights our customers and ensures they are well taken care of with every interaction.
- Ability to work well under pressure and manage multiple customer requests simultaneously.
- Attention to detail and strong organizational skills to accurately document customer interactions and issue resolutions.
- Proficiency in working with multiple databases and standard web architectures.
- Ability to work both independently and collaboratively within a team-oriented environment.
- Dedication to providing exceptional customer service and maintaining high customer satisfaction levels.
- Willingness to learn and adapt to new technologies and product updates.
- Availability to work flexible hours, including weekends and holidays, if required.
- Basic Network (TCP/IP routing, TCP/UDP communications, DNS, TOR networking, etc.)
- Industry specific technologies:

- 2FA/MFA (KBA, OTP, Biometrics)
- Single-Sign On
- 3D Secure and EMVCo payment framework
- Understanding about database technologies and SQL queries
- Basics around HTML/Javascript/PHP
- Basics concepts around APIs and SOAP methodologies
- Understanding of programming languages, such as Java
- Understanding about SSL/TLS encryption
- Fluent in Spanish

**Desired Behaviors**
- **Adaptability**: Demonstrates flexibility and openness to change. Actively seeks and adopts improved approaches and processes.
- **Proactive Action**: Takes initiative and is driven by results. Takes ownership of actions and outcomes, meeting commitments and striving for high performance.
- **Effective Workload Management**: Makes timely decisions, prioritizes tasks effectively, solves problems, monitors results, and takes corrective action when necessary.
- **Technical Proficiency**: Possesses a solid understanding of their role and responsibilities, demonstrating competence in performing tasks and utilizing relevant technical skills.
- **Continuous Learning**: Takes personal responsibility for learning and development. Recognizes personal strengths and areas for improvement, actively seeks feedback, and embraces opportunities to learn.