801 Client Experience jobs in Egypt

Job Purpose:

The Client Experience Agent (administrative assistant) is a pivotal role within our organization, responsible for enhancing customer satisfaction by delivering exceptional service and support. This position requires a dynamic individual who can effectively respond to customer inquiries, issues, and feedback, ensuring a seamless and positive client experience at every touch point.

Job duties and responsibilities:

Customer Engagement:
Proactively engage with clients to understand their needs and expectations, fostering a relationship built on trust and reliability.

Issue Resolution:
Address and resolve client inquiries and concerns promptly, utilizing strong problem-solving skills to ensure satisfaction and retention.

Feedback Collection:
Actively solicit and gather client feedback to identify areas for improvement in our services, implementing necessary changes to enhance overall experience.

Product Knowledge:
Maintain comprehensive knowledge of our products and services to effectively advice and guide customers in their purchasing decisions, helping them find the right products and services to meet their needs.

Collaboration:
Work closely with cross-functional teams, including sales, marketing, and product development, to ensure client feedback is communicated and integrated into business strategies.

Sales Engagement:
Actively present and sell products and services, using your understanding of the product range to meet and exceed customer expectations and drive sales to align with our company's goals

Inventory Management:
Keep track of the goods and supplies of the company, managing product orders to facilitate production and sales

Data Entry:
Perform accurate data entry related to inventory and customer interactions, ensuring that all records are up-to-date and reflective of the current stock status.

Key Qualifications:

Professional background:
0-2 years of experience

Educational background:
A bachelor of pharmacy, Biotechnology, or any equivalent degree

Skills:

Strong Communication Skills

Organizational and Multi-Tasking Abilities

Problem-Solving Skills

Customer Service Orientation

Proficiency in English

Sales and Data Entry Proficiencies

Why Join Us?

As a Client Experience Agent, you will play a critical role in shaping our clients' overall experience with our brand. If you are passionate about customer service, dedicated to continual improvement, and excited to be part of a client-centric team, we encourage you to apply

Location:
New Cairo & Zayed

Working days:
4 working days / 3 days off

Working hours:
from 9:30 AM to 9:30 PM

Medical and social insurance are provided

We're Hiring | Client Experience Management Specialist

At Atheel CX, we're seeking a Client Experience Management Specialist to ensure an outstanding client journey from onboarding to long-term partnership.

Key Responsibilities

Act as the primary contact for client experience initiatives and escalations.

Monitor feedback, resolve issues, and enhance satisfaction and retention.

Collaborate with Operations, HR, Training, and Quality to improve service delivery.

Identify pain points, propose improvements, and support client onboarding.

Drive growth opportunities through upselling and cross-selling.

Qualifications

Bachelor's degree in Business, Marketing, Communications, or related field.

2–4 years of experience in client experience, account management, or customer success.

Strong communication, problem-solving, and organizational skills.

Proficiency in CRM tools, MS Office, and reporting.

Fluency in English.

Role Summary:

As a Client Experience Executive, you will be the face of the company within the showroom, responsible for delivering an exceptional customer experience from first contact through post-sale follow-up. This role blends sales expertise with a customer-centric approach, ensuring every visitor receives personalized attention and a seamless journey.

Key Responsibilities:

Sales & Consultation:

• Welcome and engage showroom visitors, understanding their needs and preferences.
• Provide detailed product information, demonstrations, and test drive coordination.
• Guide customers through the sales process, including financing and delivery options.

Customer Experience Journey:

• Ensure a smooth and memorable customer journey from entry to post-purchase.
• Follow up with clients after visits and purchases to ensure satisfaction and gather feedback.
• Resolve customer concerns promptly and professionally, escalating when necessary.

Showroom Operations:

• Maintain showroom presentation standards and ensure all vehicles and materials are display-ready.
• Support inventory management and coordinate with logistics for vehicle availability.
• Assist in organizing showroom events and client engagement activities.

Collaboration & Reporting:

• Work closely with sales, service, and marketing teams to align on customer experience goals.
• Track customer interactions and feedback using CRM tools.
• Provide regular reports on customer satisfaction, sales performance, and improvement opportunities.

Qualifications:

• Bachelor's degree in Business, Marketing, or a related field (preferred).
• 1–3 years of experience in automotive sales or customer-facing roles.
• Excellent spoken English
• Strong communication and interpersonal skills.
• Proficiency in CRM systems and Microsoft Office Suite.

Key Competencies:

• Passion for customer service and relationship building.
• Sales-driven with a consultative approach.
• Detail-oriented and organized.
• Ability to work in a fast-paced, dynamic environment.

Role Overview

The Client Experience Specialist will serve as the primary liaison between clients and Atheel CX, ensuring seamless communication, exceptional service delivery, and a positive end-to-end client journey. This role requires a strong balance of relationship management, analytical insight, and cross-functional collaboration to enhance client satisfaction, drive retention, and support business growth.

Key Responsibilities

• Client Relationship Management
• Act as the primary point of contact for client experience initiatives, inquiries, and escalations.
• Build and maintain strong relationships with clients to foster trust and long-term partnerships.
• Client Feedback & Insights
• Monitor and evaluate client feedback via surveys, calls, and digital platforms.
• Analyze trends and prepare actionable insights to improve the client journey.
• Issue Resolution & Support
• Resolve client issues promptly, ensuring professional handling and a positive outcome.
• Support onboarding and implementation processes for new clients, ensuring a smooth transition.
• Collaboration & Service Delivery
• Partner with Operations, HR, Training, and Quality teams to align on client requirements and enhance service delivery.
• Ensure adherence to company policies, contracts, and SLA commitments.
• Performance Measurement & Reporting
• Track, measure, and report on client satisfaction, loyalty, and retention metrics.
• Prepare and present regular reports to management, highlighting client performance, risks, and opportunities.
• Continuous Improvement & Growth
• Identify client journey pain points and propose process improvements.
• Explore opportunities for organic growth by recommending upselling, cross-selling, or service expansion.
• Other Duties
• Perform other related responsibilities as assigned to support overall client success.

Requirements

• Bachelor's degree in Business Administration, Communications, or related field.
• 2+ years of experience in client success, customer experience, or account management (preferably in BPO/contact center).
• Strong communication, problem-solving, and conflict resolution skills.
• Ability to analyze feedback and translate data into actionable insights.
• Experience working cross-functionally with operations, HR, training, and quality teams.
• Strong organizational and reporting skills.
• Proficiency in MS Office (Excel, PowerPoint, Word).

Preferred Qualifications

• Background in the contact center or BPO industry.
• Knowledge of client experience frameworks and methodologies (e.g., NPS, CSAT).
• Fluency in English (written & spoken).

For more information, send a WhatsApp message to

(mention Client Experience Specialist).

Join Sutherland and Elevate Your Career

Sutherland is expanding in New Cairo, and we're looking for fluent English speakers to join our team as Customer Experience Advisors. If you're seeking career growth, stability, and a supportive work environment, this is the opportunity for you.

What You'll Be Doing:

• Provide high-quality customer support via phone, chat, and email
• Resolve customer inquiries efficiently with effective solutions
• Maintain service quality standards and meet performance metrics
• Adapt to a fast-paced, rotating-shift work environment while maintaining a professional attitude

What We Offer:

• Competitive net salary of EGP 17,500/month
• Free company-provided transportation
• Comprehensive medical and social insurance
• Paid training from day one
• Clear paths for career development and internal promotion
• Rotational shifts, including overnight schedules

Candidate Requirements:

• Strong English communication skills (B2/C1 level)
• Open to graduates only
• Willingness to work flexible hours, including overnights

Why Join Sutherland?

As a global leader in customer experience and business process transformation, Sutherland is committed to empowering employees through world-class training, clear career progression, and a collaborative culture.

We are hiring a Call Center Agent. You will handle inbound and outbound calls, resolve customer inquiries, and provide accurate information to ensure a positive customer experience. You will work closely with internal teams to escalate and follow up on issues, maintaining high service standards. Your contribution will directly support customer satisfaction and operational efficiency.

About us

NOK Human Capital is a leading HR consulting and talent acquisition firm with a global footprint and a proven track record of supporting Fortune 500 clients. We specialize in connecting top-tier talent with industry leaders, driving innovation, and fostering high-performance cultures across the MENA region and beyond.

Key responsibilities

• Handle high-volume inbound and outbound customer calls professionally and efficiently
• Provide accurate information and resolve customer inquiries within established guidelines
• Log and update customer interactions in the system promptly
• Escalate complex issues to appropriate departments and ensure timely follow-up
• Adhere to quality, compliance, and security standards in all interactions
• Meet defined service-level agreements and performance metrics
• Contribute to continuous improvement of call center processes.

Requirements

• University degree required
• 18 to 24 months of previous customer service experience is a must
• English proficiency at B2 level
• Ability to work on-site in Mohandessin
• Willingness to work 24/7 rotational shifts with rotational days off
• Strong communication and problem-solving skills

Company Description

We are hiring customer service representatives (Night shifts Only)

Role Description

This is a full-time on-site role, location is in Tahrir down town, Cairo, Egypt.

Rotational night and overnight shift and rotational day offs.

There are 3 shifts:

4 Pm : 12:30 Am

6 Pm : 2:30 Am

8 Pm : 4:30 Am

Salary up to 15k

Qualifications

• Fluent in English
• Strong communication skills
• Strong technical background
• Strong problem-solving skills and attention to detail
• Ability to work night shifts and adapt to a fast-paced environment
• Previous experience in a customer service role is preferred

Hello English Speakers :) Concentrix Alexandria are looking for you

• Work Location: Alexandria, Smouha, Matajer Mall, Concentrix Site.
• Salary: 11,950 EGP basic gross + 1,050 EGP COLA + 3,250 EGP KPIs
• Work nature: Retail
• Experience: No Exp Needed
• Criteria: Grads and Undergrads

Company Description

LOYNOVA, with a team of experienced professionals in rewards and loyalty program management, leverages strategic planning, innovative techniques, and advanced technology to deliver customized solutions. Our expertise spans across various industries, helping businesses drive customer traffic, increase sales, engage and retain customers, and enhance customer loyalty. Our solutions align with your unique business goals to achieve your desired outcomes.

Role Description

This is a full-time hybrid role for a Client Support Supervisor located in Cairo, Egypt. The Client Support Supervisor will oversee the daily operations of the support team, ensuring timely and effective technical support and customer service. Responsibilities include supervising staff, analyzing support data, handling customer inquiries, resolving issues, providing technical assistance, and maintaining communication with clients and team members. Some work from home is acceptable.

Responsibility:

1. Customer Support:

o Respond to customer inquiries via email, phone, or chat regarding tickets, rewards, or loyalty programs.

o Assist customers in resolving issues related to ticket redemption or reward claims.

1. Ticket Management:

o Process and issue tickets for clients based on their loyalty points, rewards, or campaign participation.

o Ensure proper documentation and tracking of all issued tickets.

1. System Handling:

o Use internal software or ticketing platforms to manage customer requests and maintain accurate records.

o Update customer profiles and ensure all ticket transactions are logged correctly.

1. Collaboration:

o Coordinate with other departments, such as marketing, loyalty program teams, or IT, to resolve issues or process requests efficiently.

1. Reporting and Analysis:

o Generate daily or weekly reports on ticketing activities and customer interactions.

o Analyze trends or recurring issues to improve processes or enhance customer satisfaction.

1. Quality Assurance:

o Ensure all tickets issued comply with company policies and guidelines.

o Maintain a high level of accuracy and professionalism in customer interactions.

1. Problem-Solving:

o Address escalated customer complaints or issues regarding ticket errors or delays.

o Offer solutions that align with client needs and company policies.

Qualifications

• Supervisory Skills and strong people management experience
• 3-5 Years of experience
• Analytical Skills and the ability to interpret data effectively
• Excellent Communication skills, both verbal and written
• Technical Support expertise and proficiency in troubleshooting
• Customer Service orientation and experience in handling client interactions
• Ability to work in a hybrid work environment
• A bachelor's degree in a related field is preferred
• Experience in the loyalty program industry is a plus