34 Client Assistance jobs in Egypt
Customer Relations Generalist
Posted today
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modern technology and social media is essential to the job as well as having the expertise in
understanding spreadsheets, databases, and financial analysis.
A large part of the job is about effective communication, so they must be an expert in written and
verbal communication to getting ideas across.
**Job Types**: Full-time, Part-time, Temporary, Contract
Contract length: 12 months
Pay: Up to E£5,000.00 per month
Expected hours: 8 per week
Sr. Customer Service Specialist DE, Digital, Device, and Alexa Support (D2AS) Executive Customer...
Posted 3 days ago
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Job Description
We are Amazon's Tech Support Executive Customer Relations group and work on behalf of Senior Leaders to resolve complex customer problems and prevent similar issues from happening again, owning Digital, Device & Alexa executive customer escalations globally.
The Senior ECR Specialist is a key point of contact for relevant business and development teams, and will support them on resolution of executive escalations they own, but require CS support.
Language skills are especially important, as this person will create succinct write-ups in a narrative style format for senior leaders. The successful candidate must also have the ability to research complex use cases that involves multiple customer contacts and determining the root cause(s) for the issue.
The core functions of the Senior ECR Specialist include:
- Resolve Customer Trust Escalations related to Amazon Brand, data regulation, or privacy concerns, driving tech investigation to identify root cause and restoring the customer's trust in devices
- Support the managers on the day to day VP Inquiries owning the investigation of an escalation from start to end, including preparing the final responses to senior leaders, following the narrative style format
- Dive deep into customer problems, building the entire history of customer contacts, to determine root cause
- Contact the customer directly to gather data for root cause analysis, troubleshooting, and close the case for the customer
- Conduct data queries and general data analytics related to escalations the team is handling
- Manage process improvement initiatives, including the scoping and implementation of projects stemming from escalations
- Effectively communicate with both internal and external customers by adjusting your communication style to your audience
- Create and document new processes to efficiently handle escalations and ensure that the D2AS Escalations Domain in KC is up to date
- Serves as a role model by displaying good judgment, a positive work ethic, strong interpersonal skills, and adherence to company policies and a commitment to excellent customer service
- Successfully completes approved special projects as assigned
Basic Qualifications
- Fluency in Arabic, English and German (spoken and written)
- Must be in good standing
- Experience with MS Office and CSC customer service tool set
- Bachelor's degree or 2 years Amazon Experience
- Experience interpreting and communicating analytics
- Experience communicating technical concepts to a non-technical audience
- Ability to quickly adapt to changing priorities and generate innovative solutions in an extremely fast-paced environment
- Illustrate communicating and/or presenting to Sr. Leaders or other stakeholders
- Demonstrates flexibility in work hours based on scheduling needs and customer demands
- A minimum of six months of experience handling customer escalated contacts such as D2AS Advanced Technician, DART (Resolution Specialist), Social Media, ECR or Search & Rescue.
Preferred Qualifications
- Experience utilizing Heartbeat and Tableau
- Proficiency in other languages
- Proficient project management skills (communication, planning, documentation) and the proven ability to identify opportunities, and drive them to completion (kaizen, six sigma, project management methods).
- Knowledge of project management tools like SIM.
- HTML skills for creation of departmental and interdepartmental documentation and communication.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Customer Support Manager
Posted today
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We are looking for a motivated and experienced customer support manager to lead our customer support department. The customer support manager will be responsible for driving superior customer support to business clients through policies, procedures, and setting of goals.
Customer Support Manager Responsibilities:
Managing the customer support department’s day-to-day functions.
Responding to escalated customer support issues.
Implementing customer support processes to enhance customer satisfaction.
Formulating and revising customer support policies and promote their implementation.
Customer Support Manager Requirements:
High school diploma or equivalent.
Proven experience as a customer support specialist for more than 5 years of experience
Speaking Arabic and English is required
Ability to commute/relocate:
- Cairo: Reliably commute or planning to relocate before starting work (required)
Customer Support Agent
Posted today
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Salary up to 8K-Graduates only
Location: Smart village
English level must be excellent or fluent
Rotatiotional shifts
**Job Types**: Full-time, Permanent, New grad
**Salary**: Up to E£8,000.00 per month
Ability to commute/relocate:
- Cairo: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Language**:
- English (preferred)
Customer Support Representative
Posted today
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**Job Summary**:
A customer service representative supports customers by providing helpful information, answering questions, and responding to requests. They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.
**Responsibilities**:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Communicating with customers through various channels.
- Ensure customer satisfaction and provide professional customer support.
**Benefits**:
- The highest salaries in the market, salaries up to 8,500 net (based on your English level).
- Overnight allowance up to 1,000.
- Transportation provided all over Cairo and Giza (door to door transportation for ladies starting from 11:00 PM).
- Medical and social insurance provided.
- VPN mobile allowance.
- The chance to get promoted after 6 months.
**Requirements**:
- Graduates and drop outs
- Fluency in English B2/C1.
- Flexibility with rotational shifts (last shift ends 2:00 AM for ladies with door to door transportation starting from 11:00 PM).
**Salary**: E£5,000.00 - E£8,500.00 per month
Customer Support Representative
Posted today
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- We believe that financial services should be more accessible, simple and fun. That's why we started Axis - an app that empowers consumers, solopreneurs, and small businesses with the digital financial tools they need to reach their potential.
- Join us if you want to be part of a team that obsesses day in and day out about building financial products that will have a real impact on the lives of millions of people.
**Overview of the Role**
- We are looking for a superstar to be Axis' Customer Support Representative to ensure that Axis customers have the best possible experience with the Axis product by solving any problems they may face.
- You will regularly feedback any issues faced by customers to the product, marketing, sales, and operations teams to continuously improve the product
**What you'll be doing**
- Wowing customers with quick resolutions to their enquiries
- Achieving long term and short term KPIs
- Following procedures, policies, and standards to support customer complaints
- Showing high agility and commitment to Axis company colleagues and customers
- Working on customer engagement and retention activities with the wider growth team
**Requirements**:
- 1-3 years experience in customer support
- Amazing customer empathy driven by a 'customer is always right' mentality
- Demonstrated track record of building, growing, and following companies directions in achieving customer happiness
- Good knowledge of the competitive space and willing to learn more
- Comfortable working in a scrappy & ambiguous startup environment where things can change quickly
- Good knowledge of excel and Microsoft Office.
Technical Customer Support
Posted today
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**(THIRD WAVE**) (Fast paced promotions)
- Salary 10 K Gross Salary +1 K Overnight allowance +6 K guaranteed bonus every 6 months
- Night shifts (starting from 6 pm)
- **Telecom experience is a MUST(minimum 6 months)**
- Fluency in English is a MUST
- Transportation available to the nearest Drop off point on your way back home only
- GRADS only
- Social and Medical insurance
**Job Types**: Full-time, Permanent, Contract
Ability to commute/relocate:
- Cairo: Reliably commute or planning to relocate before starting work (required)
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Technical Customer Support
Posted today
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Job Description
**(FIRST WAVES**) (Fast paced promotions)
- Salary 11 K Gross Salary +1 K Overnight allowance +6 K guaranteed bonus every 6 months
- Night shifts (starting from 6
- Fluency in English is a MUST
- Transportation available to the nearest Drop off point on your way back home only
- Social and Medical insurance
**Job Types**: Full-time, Contract, Permanent
Ability to commute/relocate:
- Cairo: Reliably commute or planning to relocate before starting work (required)
Technical Customer Support
Posted today
Job Viewed
Job Description
**(FIRST WAVES**) (Fast paced promotions)
- Salary 11 K Gross Salary +1 K Overnight allowance +6 K guaranteed bonus every 6 months
- Night shifts (starting from 6
- Fluency in English is a MUST
- Transportation available to the nearest Drop off point on your way back home only
- Social and Medical insurance
**Job Types**: Full-time, Contract, Permanent
Ability to commute/relocate:
- Cairo: Reliably commute or planning to relocate before starting work (required)
Customer Support Manager
Posted 17 days ago
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Customer Support Manager Opportunity Lead, Inspire, and Elevate Customer Experience
An exciting opportunity has opened for an experienced Customer Support Manager to guide a high-performing support team within a dynamic e-learning company dedicated to delivering exceptional customer satisfaction.
Position: Customer Support Manager
Department: Customer Support
Reports to: Web Division Manager
️ Time zone: From 3:00 to 11:00 AM PST
Within this role, leadership will be provided to a talented customer support team, ensuring every customer interaction reflects the company's mission to empower learners worldwide. A culture of excellence, continuous improvement, and customer-centric service will be fostered.
Key Responsibilities:
Team Leadership:
Guidance, mentorship, and development will be provided to the support team, encouraging professional growth and a positive work environment.
Support Strategy:
Customer support strategies will be developed and implemented to align with the company's mission and customer satisfaction goals.
Process Improvement:
Support processes will be assessed and refined for maximum efficiency and impact.
Issue Resolution:
Escalated customer concerns will be managed and resolved promptly, maintaining high standards of service.
Cross-Department Collaboration:
Collaboration will be maintained with Product, Sales, and Marketing teams to ensure customer feedback shapes products and services.
Customer Feedback & Reporting:
Customer feedback will be collected and analyzed to identify trends and drive improvements. Regular reports will be prepared on key support metrics and performance outcomes.
Ideal Background & Skills:
- Proven experience leading and managing customer support teams, preferably within the e-learning or technology sectors.
- Demonstrated success in improving support processes and elevating customer satisfaction.
- Strong proficiency in CRM systems and support tools.
- Exceptional communication and interpersonal skills, with the ability to engage with diverse stakeholders.
- A collaborative approach and proven ability to work cross-functionally.
- Analytical mindset with confidence in using data to drive decisions and improvements.
Impact of the Role:
By providing exceptional leadership and strategic direction, this position plays a vital role in strengthening customer loyalty, enhancing the user experience, and supporting the company's growth and reputation for excellence.
Candidates with a passion for delivering outstanding customer experiences and leading teams to success are encouraged to apply and contribute to an environment where customer care is always a top priority.