993 Chat Support jobs in Egypt

e&Cx
Company is hiring
B1 English speakers
to be a customer service representatives responsible for handling customers through Chat
. (Wave 1). "bilingual"

Job requirements:

• B1 English level
• Graduates
• Giza residents preferred
• Able to work rotational shifts

Job Benefits:

• Net salary: 10,000 EGP/month
• Bonus up to 3,000 EGP every quarter for top achievers
• Social and medical insurance
• Transportation provided
• Paid training

Work location: Smart Village, October

Company Description

Xceed is the leading multilingual Business Process Outsourcing Service provider in the EMEA region with a capacity of more than 10,000 web-enabled multichannel stations. Xceed manages various outsourcing agreements with key government and commercial accounts in 10 different languages. The company has locations in Egypt, Morocco, Mauritius, UAE, and a new site in Saudi Arabia. Recognized for excellence, Xceed has earned numerous awards and certificates over the years. Our services include inbound and outbound services, back office services, infrastructure management, and social media analysis, among others.

Role Description

This is a full-time on-site role for a Chat Support specialist located in Qesm El Maadi. The Chat Support specialist will be responsible for providing customer support through live chat, troubleshooting technical issues, and offering timely resolutions. Daily tasks include analyzing customer queries, documenting problems, and ensuring a high level of customer satisfaction through effective communication.

Qualifications

• Customer Support and Communication skills
• Analytical Skills and Troubleshooting abilities
• Technical Support experience
• Excellent written communication skills
• Ability to work in a fast-paced on-site environment
• Experience in the BPO industry is a plus
• Bachelor's degree in a relevant field is preferred

Chat Support required for an E-commerce company

• Salary: 7500 EG Net Salary Monthly Bonus
• Medical
  Insurance
  and Social Insurance
• Private Medical (Globe Med)
• Working hours are 8 hours
• Break Coffee (1 Hour)
• Days Off: 2 days off

Job Description

• Provide outstanding customer service by assisting customers with inquiries, product information, and order processing.

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.

• Process customer orders, ensuring accuracy and efficiency.

• Follow up with the shipping gateways the orders status and assigned tickets.

• Resolve customer issues, complaints, and inquiries in a professional and timely manner.

• Collaborate with cross-functional teams to ensure customer satisfaction.

• Document and report recurring customer issues for process improvement.

• Collaborate with our content and product teams to provide accurate and up-to-date information to customers.

Job Requirements

• Proven work experience as a customer Support representative

• tele sales Experience at least 6 months

• Good PC skills, especially MS Excel

• Excellent communication and leadership skills

• Organizational and time-management skills

• Chat and Email Skills

• E-commerce experience is a plus

• Familiarity with CRM - CMSs like Shopify and customer service tools.

e&Cx
Company is hiring
B1 English speakers
to be a customer service representatives responsible for handling customers through Chat
. (Wave 1). "bilingual"

Job requirements:

• B1 English level
• Graduates
• Giza residents preferred
• Able to work rotational shifts

Job Benefits:

• Net salary: 10,000 EGP (8,000 Basic + 2,000 KPIs)
• Bonus up to 3,000 EGP every quarter for top achievers
• Social and medical insurance
• Transportation provided
• Paid training

Work location: Smart Village, October

Job Title: Customer Service Representative – Chat (Assiut)

Job Description:

We are hiring chat support agents to handle customer inquiries efficiently and professionally.

The role is based in Assiut and suitable for students and graduates with strong English skills (B2+).

Requirements:

Excellent English communication (B2 level or higher)

Ability to work under pressure and meet targets

Flexibility to work shifts

Shezlong is the leading online psychotherapy platform in the Middle East and Africa offering high-quality and comprehensive, affordable, mental health services which can be accessed anywhere, any time. We aim to make mental wellness a given for every individual so we help build resilient communities thus positively impacting the welfare of society through innovative, accessible, and easy-to-use technology.

1. Contract:
    full-time
2. Location:
   Sheikh Zayed
3. Work condition:
    Rotational Shifts

How can you help?

As Chat Support Agent, you will play a vital role in guiding clients through their mental health journey. You'll be the first human touchpoint for leads looking for support ,helping them choose the right therapist, addressing concerns, and ensuring they stay engaged throughout their healing process.

Your goal? Build trust, encourage commitment, and turn leads into long-term success stories.

Job Responsibilities:

Lead Conversion & Onboarding

• Communicate with leads through live chat and other channels to help them choose the therapist who best fits their preferences.

• Assist clients in completing the onboarding process and becoming active users.

Client Feedback & Complaint Resolution

• Collect and track client feedback to ensure continuous service improvement.

• Handle client complaints empathetically and professionally retaining clients and ensuring their satisfaction.

Retention & Growth

• Execute proactive outreach campaigns to re-engage inactive clients and reduce churn.

• Collaborate on and apply retention strategies and engagement workflows.

Internal Collaboration

• Provide intra-departmental support and guidance as assigned by the manager.

• Ensure smooth communication between the team and other stakeholders

Reporting & Metrics

• Prepare and submit accurate daily reports highlighting number of tickets handled, conversions, retention activities, and qualitative outcomes.

Profile Requirements:

• 1–3 years in a customer support, engagement or sales role (healthcare, wellness, or mental health field is a plus)
• Excellent communication and empathy both written and verbal.
• Detail-oriented, organized, and emotionally intelligent.
• Familiarity with CRM tools is a plus
• Passionate about mental health and creating positive impact in people's lives.
• Microsoft office/ Google suite expert

Join us today and be part of our committed team

e& is hiring for a bilingual chat account (Arabic& English)
Graduates only (ma/les)
Benefts
:

Salary: 10K net (8K basict 2K KPIs)

• Social & medical insurance

. 100% Paid training

• Career growth & promotional opportunities after 6 months.

• Bonus for top achievers

Working conditions
.9-hour shift including 1 hour break

. rotational shifts

transportation provided to pick up points

Qualifications
:

. B1 level in English (written and spoken)

. flexible with rotational shifts

• Cairo/ Giza residents

. Graduates (Ma|es only)

Location
:

Smart village/ 6th of October city

Company Description

Terra Solutions is a customer engagement and support company specializing in high-quality call center services for businesses across industries. Headquartered in Egypt, we provide multilingual inbound and outbound call handling, technical support, customer service, and sales assistance tailored to meet the unique needs of our clients.

Founded on the principles of reliability, empathy, and efficiency, Terra Solutions combines cutting-edge technology with a human touch to deliver seamless communication experiences. Our team of trained agents and supervisors ensures every interaction reflects our commitment to excellence and customer satisfaction.

Whether you're a startup looking to scale your support operations or an enterprise seeking to optimize customer retention, Terra Solutions offers flexible solutions designed to grow with your business. With 24/7 availability, real-time analytics, and a focus on continuous improvement, we help brands build trust and loyalty—one call at a time.

Role Description

This is a full-time on-site role for a Customer Service Chat Support Specialist located in 10th of Ramadan. The Specialist will be responsible for providing comprehensive customer support through live chat channels. Duties include addressing customer inquiries, resolving issues, ensuring customer satisfaction, maintaining proper phone etiquette during customer interactions, and enhancing the overall customer experience. The role requires effective communication, empathy, and quick problem-solving skills to meet customer needs effectively.

Qualifications

Experience in Customer Support and ensuring Customer Satisfaction

Proficiency in Phone Etiquette and superior Customer Service skills

Ability to enhance Customer Experience through interactive and empathetic support

Excellent written communication and multitasking abilities

Ability to work efficiently on-site in 10th of Ramadan

Previous experience in a chat support role is a plus

Bachelor degree is a must.

English Level is B2

Join a global leader and provide chat-based customer support for a leading US laptop brand, focusing on B2C interactions. Handle customer chats professionally, resolve inquiries in English, and work towards achieving performance and sales KPIs in a fast-paced environment.

Key Responsibilities:

• Manage customer chats following company guidelines
• Provide accurate information and support in English
• Achieve performance and sales targets
• Maintain high-quality customer service

Requirements:

• Graduates or dropouts only
• Fluent English (C1 level or above)
• Ability to work onsite in 5th Settlement, New Cairo
• Fixed shifts from 1 PM to 9 PM (onsite)
• Excellent typing skills for chat communication
• Previous experience in telesales is required
• Strong communication and problem-solving skills
• Commitment to company policies and performance goals

Benefits:

• Fixed net salary: 18,000 EGP/month
• Performance bonus up to 4,000 EGP (includes transportation allowance)
• Full medical insurance through top providers
• Social insurance coverage
• Career growth opportunities and promotions
• Training programs and employee wellness support
• Paid leave and recognition programs

How to Apply:

Apply via QuickfirmX, Egypt's #1 call center recruitment platform, and receive feedback within 15 minutes. After the pre-assessment, you may be invited to video interviews (online or onsite) per partner requirements. Details will be shared via email.

Job Type: Full-time

Location: Onsite – 5th Settlement, New Cairo

Job Type: Full-time

Pay: E£22,000.00 per month

Application Question(s):

• Are you able to work fixed shifts from 1 PM to 9 PM (onsite in 5th Settlement, New Cairo)?
• What is your academic status? (Graduate / Undergraduate / Dropout)
• Do you have previous telesales experience? (Yes/No)
• What is your English language level?
• This role offers a salary of 18,000 EGP net + 4,000 EGP KPIs (including transportation allowance) — is this acceptable to you?
• The interview process will include both online and onsite stages. Are you comfortable with this?
• When will you be ready to start working if selected?
• The interview process includes a pre-assessment (sent via email if selected), then a video interview, and finally an onsite interview. Do you understand and agree to this process?
• Have you read the full job description carefully and understood the requirements?

Experience:

• telesales: 1 year (Required)

Expected Start Date: 15/09/2025