15 Catering Specialist jobs in Egypt

Phone Order Taker – Catering Specialist

Location:
Alexandria – Egypt

Employment Type:
Full-time

Experience Required:
Minimum 5 years in Customer Service, Call Center, or Tele-sales

Industry:
Food & Beverage / Catering Services

About Us:

We're a lively, fast-growing finger food catering company known for serving up delicious, bite-sized creations that elevate every event. From corporate lunches to private parties, our menu is designed to impress.

We're looking for a friendly, detail-oriented
Order Taker
to join our team and help ensure every client gets exactly what they're craving – on time and with a smile.

Role Overview:

As an Order Taker, you'll be the key contact for customers placing catering orders. You'll use your strong communication skills and service background to walk clients through our offerings, recommend items, take detailed orders, input and process orders in the system and support the coordination between sales, kitchen, and delivery.

Key Responsibilities:

• Handle incoming phone calls, and messages for catering orders, ensuring prompt and professional responses.
• Provide menu guidance and upsell appropriate options based on customer needs
• Accurately input and process orders in the system
• Confirm event details such as time, date, location, and special requirements
• Coordinate with kitchen and logistics teams to ensure timely preparation and delivery
• Maintain clear communication with customers from order to delivery
• Follow up post-event to gather feedback and build long-term relationships
• Help meet monthly order and sales goals through excellent customer service

Requirements:

• 5+ years of experience in customer service, call center, or tele-sales roles
• Strong communication and interpersonal skills
• Confidence in handling multiple orders and tight timelines with accuracy
• Ability to upsell and recommend products based on client preferences
• Detail-oriented with strong organizational skills
• Comfortable working in a fast-paced, team-oriented environment
• Familiar with order management or CRM systems (training provided)
• Must be punctual, reliable, and client-focused

Company Description

We suggest you enter details here.

Role Description

This is a full-time on-site role for a Catering Sales Specialist located in Heliopolis. The Catering Sales Specialist will be responsible for generating and closing sales for catering services, ensuring high levels of customer satisfaction, and providing exceptional customer service. Daily tasks include identifying potential clients, managing client relationships, coordinating with the food & beverage team to customize catering solutions, and ensuring seamless execution of catered events.

Qualifications

• Customer Service and Customer Satisfaction skills
• Experience in Catering Sales and general Sales
• Knowledge of Food & Beverage services
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Previous experience in the catering or hospitality industry is a plus
• Bachelor's degree in Business, Hospitality Management, or related field

Responsibilities:

•Develop and implement the Horeca sales strategy to achieve company targets and growth objectives.

•Identify and acquire new Horeca customers (hotels, restaurants, cafés, catering companies) and maintain relationships with existing ones.

•Lead, coach, and manage the Horeca sales team to ensure achievement of sales targets.

•Monitor market trends, competitor activities, and customer preferences to identify business opportunities.

•Negotiate and finalize agreements, pricing, and contracts with key accounts.

Coordinate with the marketing and trade marketing teams to design
•promotional campaigns tailored to the Horeca segment.

•Prepare accurate sales forecasts, budgets, and performance reports for senior management.

•Ensure proper execution of sales plans and adherence to company policies, credit terms, and operational guidelines.

•Manage product availability, visibility, and distribution within the Horeca channel.

Qualifications:

•Bachelor's degree in business administration or a related field.

•7-9 years of experience in sales within the FMCG sector

•Proven track record of achieving sales targets and developing new business within the Horeca channel.

•Strong understanding of the Horeca market dynamics and decision-making processes.

•Excellent leadership, team management, and coaching skills.

•Strong negotiation, communication, and presentation abilities.

•Analytical thinking and data-driven decision making.

•High level of customer orientation and relationship-building skills.

•Proficiency in MS Office (especially Excel and PowerPoint)

Location: HQ - Obour City

Key Responsibilities:

• Develop and implement the sales strategy for branches.
• Manage and guide the sales team to achieve monthly and annual targets.
• Monitor branch performance using key performance indicators (KPIs) such as sales, customer satisfaction, and conversion rates.
• Coordinate with the marketing department to execute promotional campaigns and offers.
• Develop customer service programs to ensure an exceptional shopping experience.
• Prepare periodic reports for senior management on sales performance and profitability.
• Propose and implement training programs for sales staff on selling techniques and customer service skills.
• Participate in expansion planning (opening new branches) and estimate required resources.
• Analyze competitors and provide recommendations to improve competitiveness.

Qualifications:

• Bachelor's degree in Commerce, Business Administration, or a related field.
• Proficient in MS Office applications and POS or ERP systems.
• Very good command of English (spoken and written).
• Strong leadership, communication, negotiation, and problem-solving skills.

All Posting Locations: Cairo, Al Qahirah, EG

Job Functions: Sales

Date Published: May 15, 2024

Ref#: R-79539

ABOUT THE ROLE

Job Description

Description & Requirements

We have an excellent opportunity available for an expert Sales Professional to make a difference at Kraft Heinz. You'll be working in an impactful team- alongside peers always trying to reach the next level. The position is Food Service National Key Account Manager, who will be leading the Top Chains for KHC focused on the commercial relationship and on the service level for high potential top chains, and developing and implementing plans for base volume growth, range-selling, demand creation, consumption building initiatives and market share growths.

What you will do?

1. Business Development:

a. Identifies sales opportunities among assigned top chains & initiates demand creation activities.

b. Develop strategies and action plans to grow Kraft Heinz Company share of wallet in the top chains.

c. Accelerate growth in covered accounts by developing solutions through:

• Build Demand for KHC products by Menu Innovation via Ideation
• Provide the top chains with industry trends and marketing insights.

d. Has constant contact with the Chains manager, supply team and Chef (give inputs for product development – R&D).

e. Prospect and develop new potential QSR pipeline.

f. Give inputs for KHC Chef to develop recipes.

2. Top Chains/QSR Channel Management

a. Develops a multifaceted market survey identifying customer profile, requirements and product consumption.

b. Provides analysis of channel sales data in terms of market share, census growth, top customers and opportunities.

c. Work together with the distributors to ensure the delivery for Top Chains served through them.

3. Account Management

a. Maintains out-call frequency to all potential customers in the QSR channel.

b. Reviews Top chains performance on weekly sales revenue to check on base and new product sales.

c. Develops relationship with top chains personnel from top management to functional heads.

d. Maintains Call Record Card, Sales Pipeline Report, Customer Information Sheet & Market Survey

e. Accurate and timely reporting of market survey, trends, driven activities in the assigned channel.

f. Build a promotional calendar for each chain with the assistance of the Chef.

4.Reporting

a. Timely submission of coverage plans, weekly and monthly reports.

b. Accurate and timely reporting of market survey, trends, competitive activities.

What you bring?

• Education: University Graduate with a Business Degree. Preferably in Business Management.
• Work Experience: 3 – 5 years in Key Account Management Role.
• Technical Skills: Proficient with sales background and a good understanding of Basic Call Procedure and Solution Selling, with good analytical skills and has experience with Microsoft office. Knowledgeable in foodservice backroom operations.

Why Us

We grow our people to grow our business. We champion great people who bring ambition, curiosity, and high performance to the table as the guardians of our beloved and nostalgic brands. Good isn't good enough. We choose greatness every day by challenging the ordinary and making bold decisions. All while celebrating our wins – and our failures – as we work together to lead the future of food.

Challenging the status quo takes talent. We invest in your purpose and potential by developing skills and nurturing strengths that leave a legacy on our business and a lasting impact on your career. Because great people make great companies, and we're growing something great here at Kraft Heinz.

Location(s)

El Tagamoa El Khames Commercial Office

Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.

About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:
Seaside glamour on the Egyptian riviera; with Egyptian underpinnings and a sleek waterfront setting, our resort-style Hotel embodies modern Alexandria and its unique cosmopolitan flare. On one side, the Mediterranean Sea glistens in the sun; on the other, a dynamic metropolis buzzes with life. This stunning resort-style hotel opened in June 2007 and has a combination of classic hotel design and modern and contemporary beach suites and villas. Our hotel is connected to a shopping mall, it has 154 rooms including 31 Suites, 30 Beach Suites and 6 Villas with private pools, a private beach, a sea water infinity beach pool and a heated indoor pool, Spa and Fitness Center, and 10 food and beverage venues including an open-air 350 seat beach restaurant.

About The Role
Four Seasons Hotel Alexandria is looking for a Catering Sales Executive who will be responsible for developing and attracting food & beverage sales from the guests to enhance the company image and profit

What You Will Do

• To develop an effective sales strategy to attract new & additional catering sales clients
• Meet and exceed all agreed sales targets set by the Director of Catering, Efficiently respond to all customer enquires in a polite and timely manner
• Work closely and effectively with the Team, in order to ensure that all catering contracts are delivered to a high standard
• Adopt a clear and strategic approach to catering sales by selling a catering offer that drives up spend per head, while keeping operational costs to a minimum
• This job description is not exhaustive, and the role necessitates flexibility to take on other responsibilities which are at the discretion of the Catering Director General Responsibilities
• To be open to new ideas, understand the need for change and be willing to adapt, and to undertake any other duties, relevant to your skills, which may from time to time be deemed necessary

What You Bring
1- Excellent reading, writing and oral proficiency in the English language. College 2- Education preferred

3- Strong selling and interpersonal skills

4- To maintain and grow food & beverage sales

5- Support the Venue sector sales team if required, in terms of fielding enquires in their absence or taking messages.

6- All requirements are subject to possible modification to reasonably accommodate individuals with disabilities

What We Offer

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals

Schedule & Hours

• From 9:00AM till 6:00PM

The duties of this post may require some weekend or evening work, To adopt a flexible approach to working hours as required by the business

We're Hiring: Catering Sales Officer

Role:
Drive sales & build client relationships for catering services.

Catering Services We Offer:

• Corporate Catering (meetings, conferences).

• Wedding & Event Catering (weddings, birthdays).

• Buffet Catering.

• Industrial / Institutional Catering.

• Boxed Meals / Lunch Boxes.

• Outdoor Event Catering.

Responsibilities:

• Develop new business opportunities for catering services.

• Maintain and grow relationships with existing clients.

Requirements:

Experience in catering/food service sales.

• Strong communication & negotiation skills.

About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:
Classical grandeur in the heart of Cairo. Flanked by zoological gardens and the western bank of the Nile, our address in Giza's prestigious First Mall complex puts you in the centre of it all. Catch a glimpse of the river or the Great Pyramids from your room as you head out to explore the ancient wonders, or spend the day by the pool, indulging in an aromatic massage once reserved for Egyptian royalty. Or opt for shopping in the high-end boutiques at the First Mall or experience the best of gastronomy aboard our First Nile Boat, offering panoramic Nile views and brilliant international cuisine.

Four Seasons Hotel Cairo at The First Residence is looking for a talented and experienced Catering Sales Manager who shares our passion for excellence and is enthusiastic about creating the ultimate experience.

About The Role
Catering Sales Manager who shares our passion for excellence and is enthusiastic about creating the ultimate experience.

What Will Do

• Client Relationship Management: Develop and maintain trusted client relationships, understanding their needs to deliver exceptional service that secures repeat business and referrals.
• Event Planning and Coordination: Oversee all aspects of event planning, from menu selection and logistical arrangements to staffing and event setup, ensuring seamless execution and adherence to Four Seasons standards.
• Sales and Revenue Generation: Generate new business leads, negotiate contracts, and close catering sales for events. Upsell and cross-sell services to optimize revenue across all food & beverage outlets.
• Banquet Event Orders (BEOs): Develop and manage BEOs and Resumes, ensuring accurate communication of event details to all departments involved.
• Financial Management: Create cost estimates, manage budgets, and coordinate billing with the accounting team. Ensure profitability while meeting client expectations and maintaining high standards.
• Vendor and Department Collaboration: Work closely with Culinary, Banquet, Reservations, and Front Desk teams to ensure flawless event coordination. Manage relationships with third-party vendors and oversee load-in and event breakdown.
• Quality Assurance and Post-Event Follow-up: Conduct post-event evaluations and collect feedback to assess client satisfaction and enhance future event planning. Participate in daily and weekly meetings to report on event updates and client needs.

What You Bring

• Education: Academic education or equivalent experience.
• Experience: Minimum 3 years in a similar role within a luxury or ultra-luxury hotel.
• Skills: Proficiency in Golden Sales & catering, Microsoft Office, and strong familiarity with event planning tools. Exceptional communication, organizational skills, and problem-solving ability.
• Language: Required to speak, read, and write English, with fluency in other languages preferred.
• Personal Attributes: A proactive, detail-oriented relationship builder with a passion for hospitality and high standards of service.

What We Offer

• Competitive salary, wages, and a comprehensive benefits package
• Excellent training and development opportunities
• Complimentary dry cleaning for employee uniforms/ business attire.
• Complimentary employee meals
• Complimentary stays at Four Seasons properties (based on availability), with discounted meals.
• Dental and medical/disability/life insurance
• Retirement pension plan
• Employee service awards
• Annual employee party/social and sports events

Schedule & Hours

• Full–time job with 5 working days a week.

About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:
The heartbeat of the nile. In the heart of Cairo on the banks of the River Nile, our Hotel opens the door to discovering Egypt's 5,000-year-old ancient mysteries. Just a short drive away, set out to explore the majestic pyramids, the 1,000-year old market, the 12th-century citadel and the ancient Egyptian museum. Later, experience Cairo's breathtaking sunset from the Nile on a traditional felucca, dine at our nine acclaimed restaurants, relive the pharaoh's beauty secrets at the Spa or simply take an art tour to see the collection of contemporary local artwork that fills our halls.

Catering Sales Manager
– Four Seasons Hotel Cairo at Nile Plaza, Egypt
About Four Seasons Hotel Cairo At Nile Plaza, Egypt
Four Seasons Hotel Cairo at Nile Plaza dedicates to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture personifies by its employees - people who share a single focus and encourage to offer phenomenal service.

We seek the creative talents that are well-mannered, visionary, and passionate and having a deep understanding of the hospitality concept.

The Role Of Catering Sales Manager
We are currently seeking the creative talent a Full-time Catering Sales Manager that are well-mannered, visionary, and passionate and having a deep understanding of the hospitality concept to join our team who will be responsible to secure and service Catering Business from Social and Corporate Market, through promotion, and prospecting, while maintaining standards and revenue.

Our Ideal Catering Sales Manager
Talents must have at least three years of field experience and a Bachelor's degree. Proficiency in English, strong selling and interpersonal skills, creativity, attention to detail, and the ability to handle multiple tasks in a fast-paced, client-driven environment are required.

Unlock a world of employee well-being & satisfaction with our comprehensive benefit offerings:

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Dry Cleaning for Employee Uniforms, Employee Meals and stays at FS properties (based on availability), with discounted meals.
• Comprehensive private medical insurance, Dental/disability/life insurance
• Retirement benefits/pension

Learn more about what it is like to work at Four Seasons - visit us:

In line with our plans for future growth, we have faith in our staff levels in keeping with our exceptional staff-to-guest ratios. We believe that attitude counts as much as skill. As a result, Four Seasons hires motivated people who we train to perform superbly, while we craft an environment where they can flourish. Ultimately, our culture breeds success, and rewards it in many different ways.
We look forward to receiving your application