13 Catering Manager jobs in Egypt

Customer Service Manager

Orange Business Services

Posted today

Job Viewed

Tap Again To Close

Job Description

**About the role**:

- Holds accountability for the Quality of solutions provided to Customer
- Acts as the customers' primary point of contact and an escalation point
- Has awareness of overall and service management profitability of their customers
- Proactively identify existing Customer needs, and opportunities and grow the customer relation with Orange
- Work with the account team to sell Orange products and services
- Create and manage Service Improvement Plans triggered by:

- Quality Connect Survey (related to any and all functional areas)
- Customer Complaint (including those related to customer invoices
- Proactive Action (identified proactively by the CSM)
- Ensure customers complains are managed and resolved in a timely manner
- Prepares periodic customer service reviews
- Handles non-commercial customer queries and complex customer service issues
- Proactively inform customer and end-users in advance of any anticipated service interruptions
- Provides capacity analysis, forecasts and recommendations
- Create and Review any internal root cause analysis (RCA) applicable to their customers and generate customer-facing RCA to be communicated to customers
- Handles change requests, tracking of change implementation, change reporting and change billing.
- Responsible for data integrity of customer information in all systems/tools
- Provides customer with up-to-date technical documentation, including the Customer Operations Guide
- Ensures all technical documentations are posted and updated

**About you**:

- Degree level or equivalent (Business or Science Degree);
- 4 to 5 years of experience, preferably in a customer support in the telecommunication industry.
- ITIL foundations certification
- Customer Service and Project Management Experience
- Possess virtual team management experience
- Good technical knowledge of Network, IT Services, Mobility, Voice and/or integration solutions and technologies
- Possess excellent communication, negotiation, presentation and organization skillsIs fully empowered to coordinate all entities involved in technical performance of our solutions
- Able to work independently with initiative and proactivity
- Able to work well under pressure and can handle escalations calmly and competently
- Fluent in both spoken and written English
- Ability to work on NAM hours

**Additional information**:
You have unique experiences, skills and passions. Why not bring them all to Orange?

Here, you can experience a rich, rewarding career and lifestyle that will surprise you with its breadth and potential. Imagine the excitement and satisfaction of what you can do where you can go, and the difference you can make here at Orange.

We value our employees through various recognition programs at country and region and global level. One such program is Orange Stars Bravo which is designed to reward individual achievements that are contributing to building our company's internal culture and bringing it to life.

**Department**:
Customer Services & Operations

**Contract**:
Regular
This advertiser has chosen not to accept applicants from your region.

Motorsports Service Manager

Motorsports Hub

Posted today

Job Viewed

Tap Again To Close

Job Description

**Summary**
- Runs an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records. Ensures that the daily inventory of technicians’ time is consistently sold to service customers.

**Motorsports Service Manager - Essential Duties**
- Forecasts goals and objectives for the department and strives to meet them.
- Hires, trains, motivates, counsels, and monitors the performance of all service department staff.
- Prepares and administers an annual operating budget for the service department.
- Maintains reporting systems required by general management and the factory.
- Monitors and controls the performance of the department using appropriate reports, tracking systems, and surveys.
- Strives for harmony and teamwork within the department and with all other departments.
- Understands and ensures compliance with manufacturer warranty and policy procedures.
- Accounts for all documents; ensures that none are missing, and all are processed correctly.
- Directs and schedules the activities of all department employees.
- Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed.
- Monitors technicians' daily productivity reports.
- Monitors and follows up on parts orders with the parts department to ensure availability.
- Initial all repair orders before submitting them to the warranty department, monitoring for sales and hours relative to expectations.
- Establishes and maintains good working relationships with customers to encourage repeat and referral business.
- Informs repair technicians of time allowances on each repair order.
- Maintains high-quality service repairs and minimizes comebacks.
- Keeps abreast of new equipment and tools available and recommends purchases.
- Ensures the proper care, storage, and inventory of special tools.
- Ensures that customers' service files are up-to-date and readily available for reference.
- Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance.
- Prepares pricing guides and maintenance menus for frequent labor operations.
- Handles customer complaints immediately and according to the dealership's guidelines.
- Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience.

**Education and/or Experience**
- Bachelor's degree (B.A.) from a five-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
- Two to Ten years related experience and/or training; or equivalent combination of education and experience.

**Skills**:

- Optimism, self-motivation, compassion, organizational skills, and trustworthiness.
- Hands-on experience in assigning tasks and responsibilities to ensure the completion of project goals.
- Skilled problem solver with keen attention to detail.
- Well-versed in utilizing technical knowledge and tools as per requirement.

**Salary**: E£1.00 per month

Application Question(s):

- How Many years of Mechanical Engineering experience do you have?
- Do you have any experience of motorcycle mechanics ?

**Education**:

- Bachelor's (required)

**Language**:

- English (preferred)
This advertiser has chosen not to accept applicants from your region.

F&B Service Manager

Luxor, Matruh Hilton

Posted 27 days ago

Job Viewed

Tap Again To Close

Job Description

A Restaurants Manager is responsible for managing restaurant operations to deliver an excellent Guest and Member experience while training staff and working within budgeted guidelines.
**What will I be doing?**
As a Restaurants Manager, you are responsible for managing restaurant operations to deliver an excellent Guest and Member experience. A Restaurant Manager will also be required to manage, train, and develop team members and work within all budgeted guidelines. Specifically, you will be responsible for performing the following tasks to the highest standards:
+ Manage Restaurant operations
+ Maintain exceptional levels of customer service
+ Recruit, manage, train and develop the Restaurant team
+ Manage guest queries in a timely and efficient manner
+ Work within budgeted guidelines in relation to Food and Payroll
+ Drive sales to maximize budgeted revenue
+ Develop menus with other members of Food and Beverage team
+ Accountable for monthly stock takes
+ Incentivise team members to maximize sales and revenue
+ Set departmental targets and objectives, work schedules, budgets, and policies and procedures
+ Evaluate guest satisfaction levels with a focus on continuous improvement
+ Ensure communication meetings are conducted and post-meeting minutes generated
+ Be environmentally aware
+ Assist other departments wherever necessary and maintain good working relationships
+ Comply with hotel security, fire regulations and all health and safety legislation
**What are we looking for?**
A Restaurants Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Management and/or supervisory Food and Beverage experience
+ Able to meet financial targets
+ Ability to comply with all Food and Beverage brand standards
+ Ability to work under pressure
+ Excellent grooming standards
+ Willingness to develop team members and self
+ Flexibility to respond to a range of different work situations
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ Degree in relevant area
+ Passion for delivering exceptional levels of guest service
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Bars and Restaurants_
**Title:** _F&B Service Manager_
**Location:** _null_
**Requisition ID:** _HOT0BHGA_
**EOE/AA/Disabled/Veterans**
This advertiser has chosen not to accept applicants from your region.

Food Safety Manager

Nestle

Posted today

Job Viewed

Tap Again To Close

Job Description

**POSITION VACANCY
**Food Safety Manager
**POSITION SNAPSHOT**

Location: 6th of October Factories
Company: Nestlé Egypt
Full-time

***

Joining Nestlé means you are joining the largest food and Beverage Company in the world. At our very core, we are a human environment - passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.

The Food Safety Manager will be responsible for leading the implementation of food safety requirements and guidelines within Nestlé Egypt factories, while maintaining a high level of efficiency and training staff to drive continuous improvement.

**A DAY IN THE LIFE**
- Ensure adherence of category-specific company standards and policies as well as local laws and regulations for all products produced across all categories.
- Ensure compliance to food safety and external requirements (national and international).
- Drive compliance using the Nestlé Integrated Management System, deliver and update all required Food Safety SOPs.
- Ensure cascading of emerging threats and trends in food safety topics and strategies to mitigate risks.
- Ensure Quality and Food Safety requirements are met in any innovation and re-innovation projects.
- Provide input to support root cause analysis and problem-solving during crisis, incident, and near miss management.
- Support the route cause analysis and initiatives to eliminate defects related to food safety.
- Ensure adherence to surveillance plans and pathogen monitoring design/optimization for all category plants.
- Lead communication and cascading of actions to prevent food safety issues, ensuring they are taken into consideration during HACCP updates with the food safety team and have periodic reviews with HACCP teams.
- Lead food defense and food fraud related activities in factories.
- Track CCP/OPRP deviations as well as pathogen monitoring deviations and provide improvement opportunities.
- Ensure the product release process is done in a timely manner according to Nestlé Quality standards, and that product release criteria are met after evaluation and verification take place.
- Develop the Food Safety team through training and coaching.
- Enforce Quality and Food Safety Mindset by driving a competency building plan to factories’ community based on competency risk assessment.

**What will make you successful **
- Bachelor’s degree of Food Science, Pharmacy or Agriculture.
- At least 6-10 years of experience.
- HACCP, Food Safety, Auditing and Pest Management experience is required.
- FSSC 22000 lead auditor is required.
- ISO 9001:2015 lead auditor/awareness is required.
- Demonstrate strong stakeholder management.
- Demonstrate strong analytical skills.
- SAP User is preferable.
- Experience with facilitating trainings.
- Fluent in English.
This advertiser has chosen not to accept applicants from your region.

Customer Service Manager - Cslp Support

Heineken

Posted today

Job Viewed

Tap Again To Close

Job Description

**Functional Responsibilities**:

- **Team Management**:

- Lead and support the customer service team.
- Mentor, coach and develop Customer Service Officers.
- Train the customer service team on basic draught and fridge breakdown troubleshooting.
- Set performance KPls and measure individual performance accordingly.
- Develop service procedures, policies and standards.
- **Service Excellence System Management and Reporting**:

- Ensure up to date and accurate information on customer profile.
- Ensure complete, correct and accurate records and document customer service actions and discussions.
- Report periodically on complaints highlights, stress on underlying reasons to help the company track and resolve any issues that might re-occur in the future.
- **Manage all internal and external (customers and consumers) interactions to drive customer satisfaction and be perceived as the customers’ preferred supplier**:

- Manage _Customer Orders_ by efficiently_ _monitoring the order taking process and following-up on progress to attain utmost customer satisfaction experience.
- Track and follow-up on the progress of the communication between the customer service team and the transportation planning team to ensure efficient service completion.
- Manage _Inquiries _with all parties involved and ensure follow-up_._
- Ensuring timely completion of _Service requests_ (sales requests, asset request, visibility requests etc.) by actively following up.
- Managing _Service complaints_ (technician complaints and sales complaints) by ensuring course of action & follow-up.
- Resolving _product complaints_ together with TC and Quality to reach root causes and preventive actionssolutions.
- Resolving_ Corrective Complaints _(fridge, draught machine and visibility) together with Commercial Equipment team ensuring quick response to breakdowns and keeping downtime to the minimum.
- Manage & Follow-up on_ driving complaints _to resolve issues that arise_._
- Manage the Installation and de-installation requests (fridge, draught machine and visibility).
- Ensure active follow-up on_ Escalations and service delays_.
- Conduct customerconsumer surveys in order to continuously measure customer satisfaction.
- **Defective Products Scrapping and Product Recalls**:

- Training and education of the company and wholesalers warehousing and distribution teams on best practices of storage, handling and the early detection of defective products before being injected in the market.
- Monitor and follow up on defective products and near expire stock levels.
- Manage the scraping and the customer compensation process in all company and wholesaler warehouses.
- Manage defective products recalls and report on recall %

**Job Requirements**:

- 5+ years of experience in managing Call CenterCustomer Service function in FMCG Organization.
- Excellent spoken and written English
- Profound knowledge of CRM systems, preferably Salesforce.
This advertiser has chosen not to accept applicants from your region.

Technical (Senior) Service Manager at SAP

SAP

Posted today

Job Viewed

Tap Again To Close

Job Description

**We help the world run better**

**What you will do**
As a Technical Service Manager you will contribute to SAP's global strategy by supporting our customers with their SAP S/4 HANA adoption on their path to the Intelligent Enterprise as part of the SAP Enterprise Cloud Services team. TSMs play a critical part in helping our customers accelerate their cloud transformation journey and enable them to achieve the business values and outcomes they want from their SAP landscape. Your will act as a trusted technical advisor to our customers and partners. This includes analysing customer’s business requirements and problems and working across the SAP Enterprise Cloud Services and other SAP departments to provide quality services to our customers, resolve technical complexities and accompany them throughout their entire cloud transformation journey.

As Technical Service Manager you will be responsible for the following tasks:

- Primary contact for customers for discussions about SAP technology and innovations and serve as an escalation point person for technical issues, service requests and incidents
- Understand the customer business, goals, and challenges to suggest technical solutions & services
- Offer comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology and tools.
- Understand the SAP high availability or disaster recovery architecture, network and virtual technologies (load-balancer, virtual machine)
- Identify top issues, define & execute service plan activities and orchestrate implementation of technical action items across customer landscapes
- Design optimal SAP configuration to maximize system performance and availability.
- Identify and position offerings by SAP that deliver value to the customer

**What you need to bring**
- Minimum 7+ years of SAP Technical administration and operations of SAP Solutions (preferably in the domain of SAP Basis)
- Minimum 3 years of experience in a customer-facing role
- Hands on experience and working knowledge of Unix/Linux flavors, SAP HANA and Sybase data bases
- Experience in de-escalating critical situations
- Fluency in English and Arabic is mandatory, fluency in Portuguese & French highly appreciated
- Solid know-how on SAP Technologies and Products (SAP certification highly beneficial)
- Hyperscalers certification (AWS, Azure, GCP) is a plus

**Meet your team**
ECS organization is a global organization and the regional TSM team is located in Spain, Italy and India. We are highly diverse and positive spirited bunch of colleagues. Next to our obsession for customer satisfaction we value internal knowledge sharing & collaboration as well as make ECS organization a little better every day.

**#SAPECSCareers**

**We build breakthroughs together**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 387799 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
This advertiser has chosen not to accept applicants from your region.

Service Delivery Manager

Giza Systems EG

Posted today

Job Viewed

Tap Again To Close

Job Description

Manage the delivery of the highest level of operational service and support to operation contracts and warranty clients by coordinating the activities of the service delivery team across all areas of services.

**Key KPIs include**:
CSI

O&M Margins
- Manage the service delivery team to ensure that all incidents and problems assigned are managed effectively and in line with contractual obligations.
- Monitor remote and on-site support extended to customers inside/outside Egypt to ensure service delivery and service support processes are on track.
- Provide day-to-day support to the incident and problem management process to support service delivery operations
- Liaise with clients, internal and Third Party vendors, as required, in resolving queries and incidents
- Conduct daily reviews of activities that take place related to SLA and service performance and aged incident progression.
- Ensures adherence to daily, weekly, monthly and other scheduled routine Managed Services activities
- Identify proactively customer issues and needs through maintaining a solid relationship with end-users and stakeholders.
- Build strong relationships with teams and stakeholders to enable effective dialogue exchange between departments
- Monitor and audit service delivery to ensure that systems, procedures, and methodologies are in place to support consistent delivery of a high level of client service in an effective and cost-efficient manner.
- Respond in a timely manner to customer queries when escalated through communication means to ensure customer satisfaction.
- Maintain high performance levels for service-related processes, and implementing improvement activities whenever necessary.
- Create periodic reports tracking, measuring, and monitoring department performance to make decisions on improvement opportunities.
- Analyze and evaluate team results and communicate issues on the team level; problem resolution, and recommending corrective actions to ensure optimum performance, quality, and adherence
- Coach, develop, motivate, monitor, and follow up on team members’ performance, quality, and adherence for improving productivity and skills to ensure people development and high performance.

**Personal Skills**:

- Excellent command of English.
- Excellent verbal and written communication skills
- Exceptional customer-facing skills
- Solid resource planning and problem-solving skills
- Proficiency in leading both physical and virtual teams
- Ability to manage and prioritize tasks efficiently
- Expertise in people management and leadership
- Strong organizational skills
- Capacity to train and guide junior team members
- Readiness to demonstrate a proactive attitude

**Technical Skills**:

- 10+ Years of experience
- Bachelor of Engineering preferably with a specialization in Electronics, Communication or Computer science.
- Knowledge of cisco Nexus switches, implementation and troubleshooting
- Knowledge of Network Routing protocols like BGP, OSPF
- Knowledge of the installation, configuration, and troubleshooting of servers, storage, backup solutions.
- Solutions design capabilities.
- Experience in dealing with third-party-provided services
- Operational ability in a diverse, large-scale environment
- In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery.
- Mastery of ITIL (Information Technology Infrastructure Library) principles

**Education**:
Bachelor of Engineering preferably with a specialization in Electronics, Communication or Computer s

**Job Details**:
Job Location

Cairo, Egypt

Company Industry

System Integrator

Company Type

Employer (Private Sector)

Job Role

Engineering

Job Division

Business Continuity
Technical

Career Level

Management

Years of Experience

Min: 10

Degree

Bachelor's degree
This advertiser has chosen not to accept applicants from your region.
Be The First To Know

About the latest Catering manager Jobs in Egypt !

Food Manfacturing Quality Manager

Nestle

Posted today

Job Viewed

Tap Again To Close

Job Description

**POSITION SNAPSHOT**

Location: 6th of October, Egypt

Company: Nestle

Full-time

***

To ensure that Nestlé Quality Management System is consistently applied throughout the factory and other units in the value chain under the factory responsibility. The function is the guardian of food safety and compliance and the challenger of all functions to drive Nestlé Continuous Excellence in the pursuit of zero defect as the essential base for maintaining consumer trust and preference

**A DAY IN THE LIFE **
- Develop and maintain competences and quality awareness, and commitment to zero defect in the factory to ensure the implementation of the required quality and standards.
- Setup, manage, enforce, and maintain the Nestlé Quality Management System as well as establishing the Operating Quality Manual to coop and implement system design.
- Ensure the correct functioning of the factory laboratory, including personnel safety, availability of equipment and training of technicians. Ensure adequate analytical competence to perform the required analyses and adequate monitoring of rapid methods to ensure the implementation of Nestle Best practice.
- Ensure adherence to good hygienic practices in the factory. Ensure the correct implementation and supervision of the factory pest management program.
- Manage the internal auditing program, assessing the performance of the quality system, reporting its effectiveness to the management, and proposing actions for improvement. Participate in supplier auditing schemes (when required).
- Ensure the monitoring of key quality parameters by means of statistical process control in order to drive structured root cause analysis and continuous improvement in the quest for zero defect. Lead the factory management review of quality (MRQ), to ensure continuous improvement and root cause analysis.
- Promote quality awareness across the Factory. Assist in quality training for factory personnel and contractors (this includes initial, quality awareness, hygiene training and training of quality staff) to push them towards the best performance.

**What will make you successful?**
- 7-10 years of experience at FMCG.
- University graduate Science or Pharmacy.
- Group leader in a factory: Deputy QA, Quality Systems, Hygienist or QA Specialist Management exposure across several functions
- Different factory and/or market positions, environments (Centre, Region, Market, Expatriation, Mission, Special Projects).
- Proven track record in delivering results by working with cross-functional teams.
This advertiser has chosen not to accept applicants from your region.

Food & Beverage Manager - voco Cairo Arabella Plaza

IHG

Posted 25 days ago

Job Viewed

Tap Again To Close

Job Description

At **voco Arabella Plaza Hotel** , we believe in creating memorable experiences-both for our guests and our team. As our **Food & Beverage Manager** , you'll have the unique opportunity to shape the foundation of exceptional dining and beverage experiences from the ground up, building a passionate team and setting new standards of excellence.
We're looking for a visionary F&B leader who thrives in dynamic environments and understands the excitement and challenges of pre-opening. Your expertise will be crucial in translating our brand promise into an outstanding reality.
If you're a seasoned hospitality professional with a knack for innovation, a commitment to excellence, and a talent for inspiring teams, we invite you to bring your expertise to our vibrant hotel. Here, every day is an opportunity to elevate service, drive results, and craft moments that guests will remember long after their stay.
**A little taste of your day-to-day**
**_Every day is different, but you'll mostly be:_**
+ Direct, coach, and inspire a dedicated team of hospitality professionals to deliver outstanding service.
+ Set and exceed high standards to create memorable guest and corporate experiences through innovative service approaches.
+ Manage multiple food and beverage outlets, including restaurants, bars, in-room dining, and banquet/convention facilities, while supervising managers and supervisors.
+ Collaborate with the finance team to develop, monitor, and optimize budgets, with a focus on revenue growth and cost control (food, beverage, and labor).
+ Identify new business opportunities, drive promotions, and ensure menu concepts align with guest expectations and profitability goals.
+ Uphold health, safety, and hygiene standards while ensuring adherence to industry regulations.
+ Proactively communicate with guests, address feedback, and implement strategies to enhance loyalty and satisfaction.
+ Monitor industry trends and competitor activity to keep our offerings fresh and competitive.
+ Work closely with the Executive Chef, catering, and other hotel departments to ensure seamless service delivery.
+ Ensure compliance with health, safety, hygiene, and alcohol regulations.
+ Ensure proper maintenance of equipment and cleanliness of dining and kitchen areas.
**What we need from you:**
+ Bachelor's degree in hospitality management, Culinary Arts, or a related field (or equivalent experience).
+ 3-5 years of managerial experience in food and beverage operations.
+ Strong leadership, organizational, and communication skills.
+ Proven expertise in budget management, cost control, and revenue generation.
+ In-depth knowledge of food safety regulations and service best practices.
+ Flexibility to work varied shifts, including evenings, weekends, and holidays.
**What you can expect from us:**
We give our people everything they need to succeed, from a competitive salary that rewards all their hard work to a wide range of benefits designed to help them live their best work life, impressive room discounts, and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well, both inside and outside of work - and through my Wellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you'll become part of our ever-growing global family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
Join voco hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco hotels
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
This advertiser has chosen not to accept applicants from your region.

Ccna - Service Development Manager Egypt

Canon

Posted today

Job Viewed

Tap Again To Close

Job Description

Develop & Support Canon distributors, Channel Partners and Canon end-users to achieve and maintain the optimum performance of nominated products. This includes responsibility for analyzing, documenting, testing, communicating, liaising and ultimately solving customer problems. Report, recommend and take appropriate action regarding individual product performance, Service marketing and Service training matters.
- Expand Service facilities across the nominated countries in Egypt,Libya & Sudan.
- Improve Service deliveries leading to high Customer satisfaction
- Market Canon Service across the nominated regions
- Design and deliver technical training on relevant Canon Product as designated by the Service Manager
- To plan, develop and implement any specific project or strategy to develop the service provided by CCNA
- Identify and appoint Service Partners
- Spares Parts Logistics management for Service Partners

**What we give**:
With Canon, you'll get the support and encouragement you need to grow, from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.

Below listed are the Main Accountabilities (KPIs) to achieve the previously stated Objectives.

Service Delivery Improvement
- Implement actions leading towards better quality service delivery and achieving targets of key Service KPI’s
- Identify and appoint new Service Partners
- Expand in-country Service presence in the nominated regions.
- Set processes and systems in place for optimum spares parts availability.
- Take technical initiatives to prevent problems developing, and to minimize problems, which arises.
- Address Customer complaints and start Customer Satisfaction measurement
- Address key end user requirements and support sales Service Marketing
- Identify, Plan and implement service marketing events to promote Canon Service in country.
- Recommend, prepare and action service seminars, individually, or in liaison with other Canon Technical, Sales or Marketing staff, as required.
- Plan for ATL and BTL Service Marketing activities
- Plan Service road shows and service promotion events.
- Provide technical assistance and support to Training Courses, Exhibitions and Seminars carried out by other departments of CME as required.

Technical Support and development
- Develop Technical Skills for Canon Partners and Channel Service team by conducting Service Trainings and workshops on nominated products
- Provide telephone or written support to Canon distributors and end-users using Canon systems.
- Identify key support issues from those escalated, and propose actions to resolve, liaising with other Canon personnel as appropriate (for instance, CCNA Technical Specialist or Canon Europe’s Technical Service Support personnel).
- Visit end-user or distributor premises to investigate and resolve problems as necessary.
- Evaluate, prioritize and respond to field suggestions and written enquiries.
- Maintain and update Service records.
- Ensure that work processes and work flows exist for all Support related tasks

General
- Maintain and update records in Shared locations etc. of Technical Department.
- Prepare weekly reports to Head office
- Carry out other duties and participate in Company Projects as requested by Service Manager.

**Service Team Support**
- To monitor, support and maintain the team values of the Service with Partners, Customers & with in Canon.
- To provide feedback and actions to develop the services provided by the CanonTeam.

**Management Support**
- To undertake any project directed by the Service Manager
- To provide feedback on team performance (informally and formally) as requested

**What we ask**:
**Person Specification**

**Interpersonal Requirements**:

- Excellent analytical skills and a logical mind.
- Motivation and aptitude to continue learning as new technology is introduced.
- Able to communicate, at times involving complex information, to individuals at all levels, internally and externally.
- To be able to support and advise colleagues in a constructive way
- To be able to deputize for Service Manager

**Physical Requirements**:

- Lifting/moving machines.
- Frequent overseas travel and periods away from home on a short notice

**Previous Experience, Education and Job Learning**:

- Degree/Diploma caliber individual with relevant and recognized formal qualifications.
- Business Management qualification is desirable.
- Technical knowledge and experience (5 years minimum) coupled with the ability to relate technical information to non-technical people at all levels.
- Previous experience of formal classroom training or high-level coaching is desirable.
- Functional knowledge and/or understanding of Consumer Printing products & Photo Video equipment’s.
- Fluency in written and spoken English and Arabic essential
- Professional appea
This advertiser has chosen not to accept applicants from your region.
 

Nearby Locations

Other Jobs Near Me

Industry

  1. request_quote Accounting
  2. work Administrative
  3. eco Agriculture Forestry
  4. smart_toy AI & Emerging Technologies
  5. school Apprenticeships & Trainee
  6. apartment Architecture
  7. palette Arts & Entertainment
  8. directions_car Automotive
  9. flight_takeoff Aviation
  10. account_balance Banking & Finance
  11. local_florist Beauty & Wellness
  12. restaurant Catering
  13. volunteer_activism Charity & Voluntary
  14. science Chemical Engineering
  15. child_friendly Childcare
  16. foundation Civil Engineering
  17. clean_hands Cleaning & Sanitation
  18. diversity_3 Community & Social Care
  19. construction Construction
  20. brush Creative & Digital
  21. currency_bitcoin Crypto & Blockchain
  22. support_agent Customer Service & Helpdesk
  23. medical_services Dental
  24. medical_services Driving & Transport
  25. medical_services E Commerce & Social Media
  26. school Education & Teaching
  27. electrical_services Electrical Engineering
  28. bolt Energy
  29. local_mall Fmcg
  30. gavel Government & Non Profit
  31. emoji_events Graduate
  32. health_and_safety Healthcare
  33. beach_access Hospitality & Tourism
  34. groups Human Resources
  35. precision_manufacturing Industrial Engineering
  36. security Information Security
  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
View All Catering Manager Jobs