494 Call Center Technology jobs in Egypt

We're Hiring: Technical Support (Mid to Senior Level)

Location: Nasr City

Working Hours: 9 AM to 5 PM (Fixed Shift)

Responsibilities:

• Installation and configuration of security systems (CCTV & Access Control).
• Troubleshooting and maintenance of installed systems.
• Providing technical support to clients when needed.
• Ensuring all systems are functioning efficiently and securely.

Qualifications:

• Proven experience in installing and maintaining security systems (CCTV & Access Control).
• Strong troubleshooting and problem-solving skills.
• Ability to work independently and handle on-site installations.
• Basic English literacy required.

Benefits:

• Insurance
• Bonuses & KPI incentives
• Competitive salary & allowances

Apply Now

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Company Description

Concentrix is a global technology and services leader that powers the world's best brands with fully integrated end-to-end solutions.

Role Description

This is a full-time on-site role for a Technical Support Representative located in New Cairo. The Technical Support role involves providing technical assistance to customers, troubleshooting issues, handling customer queries, and resolving technical problems efficiently. Daily tasks include customer interaction via phone or email, diagnosing software or hardware issues, and escalating complex problems to relevant departments or teams as required.

Benefits

• Salaries up to 18,000+ EGP with uncapped sales incentives

• Medical and social insurance

• Free transportation, including door-to-door service for female employees

• Free access to Concentrix University

• Clear career growth opportunities

Qualifications

• Fluency in English, both written and verbal
• Strong communication, interpersonal, and customer service skills
• Bachelor's Degree

Company Description

ETISAL International, one of the leading Business Process Outsourcing (BPO) companies in the Middle and Far East, focuses on providing consultative and customized innovative services to meet unique business needs. We strive to deliver high-value, distinct, and innovative BPO services with global coverage. Our commitment to quality, human capital, and state-of-the-art technologies ensures we exceed client expectations while enabling them to focus on their core businesses.

Role Description

This is a full-time on-site role for a Technical Support (Customer Service Agents) position located in Maadi, Cairo, Egypt. In this role, you will handle day-to-day customer service tasks, including addressing customer inquiries, troubleshooting technical issues, ensuring customer satisfaction, and enhancing customer experience. As a Technical Support Agent, you will serve as the first point of contact for our clients, providing exceptional support and problem resolution.

Qualifications

• Proficiency in Customer Service, Customer Support, Customer Satisfaction
• Strong skills in ensuring a positive Customer Experience
• Excellent communication and problem-solving abilities
• Ability to work independently and in a team environment
• Basic technical knowledge and troubleshooting skills
• Fluency in Arabic and English B2-C1
• Cairo Residents Only
• Bachelor's degree or equivalent experience
• Location: Maadi

Company Description

ETISAL International is a leading Business Process Outsourcing (BPO) company in the Middle and Far East, known for understanding the importance of the customer. We offer tailored, high-value, innovative BPO services to meet the unique needs of each client. Our company focuses on providing first-class quality, appreciating the value of human capital, and implementing state-of-the-art technologies across various industries. ETISAL International is committed to transparency, flexibility, integrity, and exceeding client expectations.

Role Description

This is a full-time on-site role for a Technical Support/Customer Service Agent based in Maadi,Cairo, Egypt. The Technical Support/Customer Service Agent will handle daily tasks which include responding to customer inquiries, providing technical support, ensuring customer satisfaction, and resolving customer issues. They will also be responsible for maintaining high levels of customer service and customer experience.

Qualifications

• Skills in Customer Service, Customer Support, and Customer Experience
• Experience in ensuring Customer Satisfaction and handling Customer Service Representatives
• Excellent communication and problem-solving skills
• Ability to work on-site and manage customer interactions effectively
• Previous experience in a similar role is a plus
• Proficiency in relevant software and technology is advantageous
• Fluent English
• Bachelor's degree in Engineering or a related field is preferred
• Cairo residents only

About dawatech:

Dawatech is a premier provider of ERP solutions tailored for various industries, including the healthcare and pharmaceutical sectors. Our pharmacy ERP solutions are designed to help pharmacies manage inventory, streamline operations, and enhance customer service through efficient and secure software systems.

Job Type:
Full-time, Onsite

Location:
Cairo, Maadi

Position Overview:

We are seeking a dedicated and knowledgeable
Technical Support
to join our team, focusing on providing technical support for our
ERP system
. In this role, you will troubleshoot system issues, assist clients with system configuration, and ensure smooth operations. The ideal candidate will have a background in computer science and strong problem-solving skills.

Responsibilities:

• Provide specialized technical support for the ERP system, addressing client inquiries and troubleshooting issues.
• Collaborate with clients to optimize the use of the ERP to meet their business needs.
• Develop and maintain technical documentation, including system manuals and troubleshooting guides.
• Coordinate with internal teams to escalate and resolve technical issues efficiently.

Requirements:

• Fluent English:
  Excellent verbal and written communication skills in English.
• Degree in Computer Science, Accounting Or Related Field:
  A Bachelor's degree in computer science, IT, or a related field.
• Problem-Solving Skills:
  Ability to diagnose complex technical issues and develop effective solutions.
• Customer Service Orientation:
  A strong commitment to helping clients use ERP systems effectively, ensuring their satisfaction.
• Experience with Odoo ERP is a big advantage.

Qualifications:

• Proven experience in technical support or ERP system management.
• Strong understanding of inventory management, sales, and operational workflows.
• Ability to work independently and in a team environment, balancing multiple tasks efficiently.

Company Description

ETISAL International is a leading Business Process Outsourcing (BPO) company in the Middle and Far East. We specialize in providing high-value, innovative BPO services tailored to meet the unique needs of our clients' businesses. We strive to help clients focus on their core activities while we handle their outsourcing needs with the best practices and state-of-the-art technologies. With a strong commitment to quality, our team works diligently to exceed client expectations by integrating transparency, flexibility, integrity, and passion in all our operations.

Role Description

This is a full-time, on-site role located in Cairo, Egypt, for a Customer Service Technical Support Agent. The role involves providing technical support and troubleshooting assistance to customers, ensuring customer satisfaction, and addressing any issues they may encounter. The Technical Support Agent will handle customer inquiries, resolve technical problems, and maintain a high level of customer service. Regular reporting and escalating complex issues to higher-level support may also be required.

Qualifications

• Customer Support and Customer Satisfaction skills
• Technical Support and Troubleshooting skills
• Strong Analytical Skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• Prior experience in a similar role is a plus
• Bachelor's degree in Information Technology, Computer Science, or a related field is preferred
• English level B2-C1
• Technical Background

Are you a Mechanical Engineering graduate with excellent English and a passion for technology?

We're looking for a
Technical Support & Application Engineer
to join our team and grow into a specialist in engineering simulation solutions.

What You'll Do

• Support international clients in installing and using simulation software.
• Diagnose and resolve technical issues (software & hardware).
• Deliver trainings and workshops online & onsite.
• Assist the sales team with technical expertise, demos, and proposals.
• Create models and proof of concepts to demonstrate software value.
• Document solutions, prepare reports, and contribute to knowledge sharing.

What We're Looking For

• B.Sc. in Mechanical Engineering
  (0–3 years of experience).
• Strong command of
  English
  (spoken & written) — essential for client interaction.
• Excellent communication & presentation skills.
• Curious mindset with the ability to learn across different engineering fields.
• A problem-solver who can explain technical concepts clearly.
• Valid
  driving license
  (for client visits & workshops).

Why Join Us?

• Exposure to international clients & real-world projects.
• Structured learning with opportunities to grow into
  pre-sales, consulting, or training leadership
  .
• Competitive salary package + travel allowance.
• Be part of a specialized industry where engineering meets technology.

Company Description

ETISAL International Group is a leading Business Process Outsourcing (BPO) company in the Middle and Far East, specializing in delivering innovative and customized BPO services to meet unique business needs. With years of expertise, we focus on providing high-value, distinct services that help businesses concentrate on their core operations. Our commitment includes top-notch quality, state-of-the-art technologies, and understanding of diverse cultural markets. We continuously strive to enhance our management and operational standards to exceed our clients' expectations.

Role Description

This is a full-time on-site role located in Cairo, Egypt for a Technical Support (Customer Service Agent). The role involves providing customer support, resolving technical issues, ensuring customer satisfaction, and enhancing customer experience. Daily tasks include responding to customer inquiries, troubleshooting issues, maintaining records of customer interactions, and escalating complex problems to higher support levels. The agent will also participate in continuous improvement initiatives and provide feedback to improve service quality.

Qualifications

• Customer Service Representatives, Customer Support, and Customer Experience skills
• Proficiency in resolving technical issues and troubleshooting
• Strong communication and interpersonal skills
• Ability to work on-site in Cairo, Egypt
• Bachelor's degree in Computer Science or equivalent experience in a related field
• Language proficiency in English and Arabic
• Cairo Residents only
• Technical Background
• Foreigners are welcome to apply

We are seeking a dedicated and skilled Technical Support / Application Support Specialist to join our team. The role is responsible for handling technical support tickets from customers, ensuring timely resolution or escalation, monitoring system availability, and managing incidents in alignment with organizational service-level objectives. The ideal candidate should have strong problem-solving skills, application development and troubleshooting experience, and the ability to collaborate effectively with internal teams to ensure smooth operations.

Key Responsibilities

• Ticket Management

• Receive, analyze, and respond to technical support tickets raised by customers.

• Provide first-level troubleshooting, solutions, or guidance to resolve issues.
• Accurately categorize, prioritize, and document tickets in the support system.

• Escalate unresolved or complex issues to the appropriate technical or development teams.

• Incident Management

• Act as the first point of contact during system incidents or outages.

• Coordinate incident response, including initial triage, escalation, and communication with stakeholders.

• Ensure incident resolution within agreed SLAs and document root cause and resolution steps.

• System Monitoring

• Monitor the health and availability of applications and systems using monitoring tools such as New Relic, Grafana, or similar.

• Proactively identify performance issues, errors, or potential outages.

• Respond to system alerts and initiate corrective actions or escalate as needed.

• Application Troubleshooting & Support

• Utilize knowledge of application development and debugging to resolve technical issues.

• Collaborate with developers to analyze logs, code, and APIs to identify and address root causes.

• Support integration-related issues and provide recommendations for fixes or improvements.

• Collaboration & Communication

• Work closely with internal teams (infrastructure, development, QA, DevOps, etc.) to resolve escalated issues.

• Communicate updates to customers and stakeholders in a clear and timely manner.

• Provide feedback and insights to teams for continuous improvement of applications and services.

• Documentation & Reporting

• Maintain accurate and up-to-date records of incidents, tickets, and resolutions.

• Contribute to knowledge base articles, troubleshooting guides, and FAQs.
• Prepare periodic reports on ticket trends, recurring issues, and system performance
• Build RCA (Root Cause Analysis) for upcoming incidents

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent practical experience).
• 1-3 years of experience in technical support, application support, or application development roles.
• Knowledge of the software deployment cycle, microservices, and API testing scenarios
• Knowledge of DB queries and troubleshooting
• Familiar with various programming languages (Java, NodeJS, Flutter, )
• Hands-on experience with application troubleshooting (logs, debugging, APIs, integrations, database queries).
• Familiarity with system and application monitoring tools (New Relic, Grafana, Prometheus, etc.).
• Strong knowledge of ITIL principles (Incident, Problem, and Change Management).
• Familiarity with ticketing systems (e.g., Jira Service Desk, ServiceNow, Zendesk, etc.).
• Familiar with the FinTech industry
• Excellent troubleshooting, analytical, and problem-solving skills.
• Strong communication and customer service skills.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Willingness to participate in on-call rotations for incident handling (if applicable)

Benefits

• Hybrid work model
• Healthy working environment
• Medical Insurance
• Social Insurance