1,191 Call Center Agent jobs in Egypt

Company Description

Rashed Group, established in 1998, is the main center for KIA, Hyundai, and Mitsubishi vehicles. As the official sponsor of AAA-EGYPT, one of the largest warranty companies in the world, Rashed Group offers exceptional automotive services and customer support. Our commitment to excellence and customer satisfaction is reflected in our comprehensive range of services and dedicated team of professionals.

Role Description

This is a full-time on-site role for a Call Center Agent located in Qesm 1st Nasser City. The Call Center Agent will be responsible for handling inbound and outbound customer calls, providing exceptional customer service, and ensuring customer satisfaction. Daily tasks include addressing customer inquiries, resolving complaints, providing product information, and maintaining accurate customer records. The agent will also collaborate with other team members to improve overall service quality and customer experience.

Qualifications

• Experience in Customer Service Representatives and Customer Support
• Strong Customer Satisfaction and Interpersonal Skills
• Proficiency in Computer Literacy
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment
• Bachelor's degree in a related field is preferred

Job Summary:

We are seeking a motivated and customer-focused Call Center Agent to join our team. The ideal candidate will handle inbound chats and outbound calls to assist customers, resolve inquiries, provide information, and ensure a high level of customer satisfaction. This role requires excellent communication skills, patience, and a problem-solving mindset.

Key Responsibilities:

• Answer Chats and respond to customer inquiries in a professional manner.
• Make outbound calls to follow up on customer issues, provide support, or promote services/products.
• Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
• Maintain up-to-date knowledge of products, services, and promotions.
• Enter and update customer information in the database accurately.
• Meet or exceed daily Chats/OB Calls quotas and quality assurance benchmarks.
• Escalate complex issues to the supervisor or relevant department as needed.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Follow communication scripts and adhere to company policies and procedures.

Requirements:

• High school diploma or equivalent; additional education is a plus.
• Proven experience in a call center or customer service role preferred.
• Strong verbal and written communication skills.
• Good listening and problem-solving abilities.
• Ability to handle high chats/OB Calls volumes and work in a fast-paced environment.
• Basic computer and typing skills.
• Flexibility to work shifts, including evenings, weekends, and holidays if required.

Preferred Skills:

• Knowledge of CRM systems or call center software.
• Bilingual (Arabic/English) abilities are a Must.

Job Type: Full-time

Pay: E£10,000.00 per month

Company Description

MedOwls is dedicated to creating adaptable, flexible, and remote solutions for revenue cycle management. By partnering with MedOwls, medical practices can increase their overall revenue while reducing total collection costs. Our services support the growth of your team and ensure you operate at your highest potential. We guarantee the highest return on investment (ROI) in the market for our clients.

Role Description

This is a full-time remote role for a Call Center Agent based in Egypt. The Call Center Agent will handle inbound and outbound customer calls, resolve customer inquiries, ensure customer satisfaction, provide customer support, and document interactions accurately. The agent will also maintain up-to-date professional and technical knowledge to enhance customer experiences.

Qualifications

• Customer Service Representatives, Customer Support experience
• Customer Satisfaction, Interpersonal Skills
• Computer Literacy skills
• Excellent communication skills
• Ability to work independently and remotely
• Experience in the healthcare industry is a plus
• Bachelor's Degree or equivalent
• Fluent English speaking and writing skills

MUST HAVE QUALIFICATIONS

• Call Center job experience
• Must be willing to work as per US timings ( Monday-Friday 6 pm- 3 am)
• Located in Egypt (any other candidate will be automatically rejected)
• Fluent English speaking and writing skills
• Accepts the Salary budget 10,000 EGP / month
• Has their own laptop and stable internet connection.

Company Description

Crédit Agricole Egypt, established in 2006, is a subsidiary of the Crédit Agricole Group, a market leader in Universal Customer-Focused Banking in France and one of the largest banks worldwide. We serve clients across all sectors, including Corporate, SMEs, and individuals, providing innovative and convenient financial products and services. Our key goal is customer satisfaction by prioritizing their best interests and offering tailored financial solutions through a nationwide network of branches and ATMs. Crédit Agricole Egypt is a market leader in electronic services, offering state-of-the-art electronic banking solutions.

Role Description

This is a full-time, on-site role for a Call Center Agent located in Cairo, Egypt. The Call Center Agent will handle customer inquiries, provide support, and ensure customer satisfaction. Daily tasks include assisting customers with their questions and concerns, resolving issues, and maintaining a high level of professionalism. The agent will also be responsible for documenting customer interactions and performing follow-ups as needed.

Qualifications

• Customer Service Representatives, Customer Support skills
• Customer Satisfaction and Interpersonal Skills
• Computer Literacy
• Excellent communication and problem-solving skills
• Ability to work independently and as part of a team
• Experience in the banking or financial industry is a plus
• Proficiency in both English and Arabic

e& CX solutions is now hiring Excellent up to fluent English speakers for SMB account with attractive packages (handling UAE corporate owners with small and medium business through inbound calls)

Location: maadi, Degla Square

Requirements:

• B2 English level

• Grads any major

• Experience in customer service is a plus

• Technical background is preferable

• Males and females are welcome

• Grads only

• Flexibility with rotational shifts and days off

Benefits:

• Salary(15,880 L.E net +5,000 L.E Sales commission)

• Fully Paid training

• Social&medical insurance

• Free VPN line (busines plan 1000 EGP/months)

• Unlimited commission on sales up to 5k

• Chance to be promoted after 6 months

• Chance To travel to UAE

• Career path

• Bonus program (3k)L.E

• Referral program (6k)L.E

Company Description

Crédit Agricole Egypt, a subsidiary of the Crédit Agricole Group, is a market leader in Universal Customer-Focused Banking in France and one of the largest banks worldwide. Established in 2006, Crédit Agricole Egypt offers a wide range of innovative and convenient financial products to corporate clients, SMEs, and individuals. The bank is committed to customer satisfaction, providing tailored financial solutions and prioritizing accessibility through a nationwide network of branches and ATMs. Crédit Agricole Egypt is also a leader in electronic banking services, offering state-of-the-art solutions.

Role Description

This is a full-time on-site role for a Call Center Agent located in Cairo, Egypt. The Call Center Agent will be responsible for handling customer inquiries, providing support and information, managing customer complaints, and ensuring customer satisfaction. The agent will use various communication channels including phone, email, and chat to assist customers. This role requires a high level of interpersonal skills and computer literacy.

Qualifications

• Customer Service Representatives, Customer Support, Customer Satisfaction skills
• Strong Interpersonal Skills
• Proficient in Computer Literacy
• Excellent written and verbal communication skills
• Ability to work in a fast-paced environment
• Previous experience in a call center environment is a plus
• Bachelor's degree in Business, Communications, or related field

We're Hiring – Call Center Representative

Location: Sheikh Zayed, Egypt

We are looking for a highly motivated and professional Call Center Representative to join our team. The ideal candidate will be responsible for handling customer inquiries via phone , resolving issues efficiently and professionally, and delivering an excellent customer experience.

*Requirements:

*Previous experience in customer service, preferably in the skincare

*Must have completed university studies

*Minimum of 2 years of experience

*Excellent communication skills

*Ability to work under pressure and handle multiple tasks

*Fast learner and eager to grow within the company

*Strong problem-solving skills and a customer-centric mindset

*What We Offer

*2 days off per week

*Annual paid vacations

*Medical insurance card

*Full-time contract after one day

If you meet the above qualifications and are passionate about helping customers, we'd love to hear from you

Company Description

ETISAL International, one of the leading Business Process Outsourcing (BPO) companies in the Middle and Far East, prioritizes the importance of the customer by delivering high-value, innovative BPO services tailored to meet each client's unique needs. The company focuses on providing customized solutions to help clients focus on their core businesses and better serve their customers. ETISAL International is committed to global coverage, understanding cultural uniqueness, implementing industry best practices, and utilizing state-of-the-art technologies. The company continually enhances its management and operational standards, ensuring transparency, flexibility, integrity, passion to serve, and exceeding client expectations.

Role Description

This is a full-time on-site role for a Call Center Agent (Arabic Account) located in Cairo. The Call Center Agent will be responsible for handling customer inquiries, providing excellent customer service, resolving customer issues, and ensuring customer satisfaction. Day-to-day tasks include answering customer calls, offering support and information, recording details of customer interactions, and escalating unresolved issues to the appropriate departments. The Call Center Agent will work collaboratively with the team to ensure a high level of customer satisfaction.

Qualifications

• Experience as Customer Service Representatives and Customer Support roles
• Proven skills in Customer Satisfaction and Interpersonal Skills
• Proficiency in Computer Literacy
• Excellent verbal and written communication skills in Arabic and English
• Ability to manage multiple tasks and prioritize effectively
• High school diploma or equivalent; higher education preferred
• Previous experience in a call center environment is a plus

We are looking for enthusiastic and customer-oriented Call Center Agents to join the banking sector. You will be the first point of contact for customers, handling inquiries, providing accurate information, and ensuring an excellent client experience.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Provide information about banking products and services.
• Resolve customer inquiries, complaints, and requests efficiently.
• Ensure customer satisfaction by following up when necessary.
• Achieve daily/weekly performance targets (KPIs).
• Record and update customer information accurately in the system.
• Collaborate with other departments to escalate unresolved issues.

Qualifications

• Fresh graduates are encouraged to apply.
• Bachelor's degree (Commerce, Arts, or Law).
• Strong communication and problem-solving skills.
• Good command of English.
• Ability to work under pressure and meet performance targets.

What We Offer:

Salary: 7,500 EGP + KPIs

Transportation provided

Social & medical insurance

Career growth – staff opportunity after one year