127 Call Center Agent jobs in Egypt
Call Center Agent
Marriott Worldwide
Posted today
Job Viewed
Job Description
**Job Number** 22167700
**Job Category** Rooms & Guest Services Operations
**Location** Le Méridien Dahab Resort, PO Box 2, Dahab, Egypt, Egypt VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
***
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
At Le Méridien, we believe in helping guests unlock the unexpected and engaging experiences each destination has to offer. Our guests are curious and creative, cosmopolitan, culture seekers that appreciate sophisticated, timeless service. We provide original, chic and memorable service and experiences that inspire guests to unlock the destination. We’re looking for curious, creative and well-informed people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create unexpected experiences, we invite you to explore career opportunities with Le Méridien.
**Job Category** Rooms & Guest Services Operations
**Location** Le Méridien Dahab Resort, PO Box 2, Dahab, Egypt, Egypt VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
***
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
At Le Méridien, we believe in helping guests unlock the unexpected and engaging experiences each destination has to offer. Our guests are curious and creative, cosmopolitan, culture seekers that appreciate sophisticated, timeless service. We provide original, chic and memorable service and experiences that inspire guests to unlock the destination. We’re looking for curious, creative and well-informed people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create unexpected experiences, we invite you to explore career opportunities with Le Méridien.
This advertiser has chosen not to accept applicants from your region.
0
Call Center Agent
German University in Cairo
Posted today
Job Viewed
Job Description
Competencies:
Technical Knowledge; Flexibility; Concern for effectiveness; Creativity/innovation; Teamwork; Effective Communication; Concern for accuracy/details; Self-Management/Planning/Time Management; Work under pressure; Persistence; Results Driven; Problem Solving
**Job Description**:
Handle phone calls, answer incoming telephones while using computer to find requested information and help customers to solve their problems.
- Answer all incoming calls and respond to students’ requests
- Provide inquirers with accurate and complete information
- Identify, research and resolve student's issues using
the computer system
- Follow up on inquiries that are not solved immediately and contact the inquirer.
- Communicate with other departments to resolve problems regarding complains
- Transfer customers calls to appropriate staff
Job Requirements:
- Cool-tempered and able to handle rejection
- Outstanding negotiation skills with the ability to resolve issues and address complaints
- High level of Communication skills
- Presentable and has self-confidence.
- Finds pleasure in fulfilling the expectations of inquirers when serving customers
Qualification:
- University Degree in any field.
- 1-3 years of experience as a call center agent
- Very good command English and Arabic is a must; any other language is a plus.
- Very good computer skills (Word, Excel etc.)
Technical Knowledge; Flexibility; Concern for effectiveness; Creativity/innovation; Teamwork; Effective Communication; Concern for accuracy/details; Self-Management/Planning/Time Management; Work under pressure; Persistence; Results Driven; Problem Solving
**Job Description**:
Handle phone calls, answer incoming telephones while using computer to find requested information and help customers to solve their problems.
- Answer all incoming calls and respond to students’ requests
- Provide inquirers with accurate and complete information
- Identify, research and resolve student's issues using
the computer system
- Follow up on inquiries that are not solved immediately and contact the inquirer.
- Communicate with other departments to resolve problems regarding complains
- Transfer customers calls to appropriate staff
Job Requirements:
- Cool-tempered and able to handle rejection
- Outstanding negotiation skills with the ability to resolve issues and address complaints
- High level of Communication skills
- Presentable and has self-confidence.
- Finds pleasure in fulfilling the expectations of inquirers when serving customers
Qualification:
- University Degree in any field.
- 1-3 years of experience as a call center agent
- Very good command English and Arabic is a must; any other language is a plus.
- Very good computer skills (Word, Excel etc.)
This advertiser has chosen not to accept applicants from your region.
1
Call Center Agent
Teleperformance
Posted today
Job Viewed
Job Description
Teleperformance Egypt is hiring English Speakers B2 / B1+ as a Customer Support Representatives (Chat/ Voice ).
- No experience is required!
■Our Benefits:
◇Salary From 6250 K Up to 15K net salary, including KPIS based on your English Pronunciation
◇Social insurance
◇Medical coverage is up to 400K per year
◇ VPN Line
◇Premium Card
◇5% to 10% Increase on Basic after 6 Months of Hiring
◇Other discounts in many stores
- transportation provided all over cairo 24/7. Door to door after 11 pm
- kpis in EUR equivalent to EGP rate in the bank
- gym access and it's payable
- Courses and diplomas in different fields like ( marketing - human resources
- ◇Location: NEW CAIRO - FIFTH SETTLEMENT
- Dropouts and graduates are welcome to apply.
○ Five Working Days and 2 Days Off Rotational
○ Rotational shifts 24/7
○ The last working hour for females is 2:00 AM.
Working hours are:
○9 Hrs per day, including a 1-hour break
if you're interested ,send me a message via WhatsApp 01021865349
**Job Types**: Full-time, Permanent
Pay: E£6,250.00 - E£15,000.00 per month
**Education**:
- Bachelor's (preferred)
**Language**:
- english (preferred)
**Location**:
- Cairo (preferred)
- No experience is required!
■Our Benefits:
◇Salary From 6250 K Up to 15K net salary, including KPIS based on your English Pronunciation
◇Social insurance
◇Medical coverage is up to 400K per year
◇ VPN Line
◇Premium Card
◇5% to 10% Increase on Basic after 6 Months of Hiring
◇Other discounts in many stores
- transportation provided all over cairo 24/7. Door to door after 11 pm
- kpis in EUR equivalent to EGP rate in the bank
- gym access and it's payable
- Courses and diplomas in different fields like ( marketing - human resources
- ◇Location: NEW CAIRO - FIFTH SETTLEMENT
- Dropouts and graduates are welcome to apply.
○ Five Working Days and 2 Days Off Rotational
○ Rotational shifts 24/7
○ The last working hour for females is 2:00 AM.
Working hours are:
○9 Hrs per day, including a 1-hour break
if you're interested ,send me a message via WhatsApp 01021865349
**Job Types**: Full-time, Permanent
Pay: E£6,250.00 - E£15,000.00 per month
**Education**:
- Bachelor's (preferred)
**Language**:
- english (preferred)
**Location**:
- Cairo (preferred)
This advertiser has chosen not to accept applicants from your region.
2
Call Center Agent (German)
IGT Solutions
Posted today
Job Viewed
Job Description
**Role: German Customer Service Executive**
**Location : Cairo, Egypt**
**Skills Required**:
**Excellent writing and speaking skills in German (C1 level ) is mandatory and English is required on a B2 level**
Previous work experience in an international airline environment / operations is a valuable advantage
Specialized skills required: Good Communication and Customer Service skills, any experience in BPO / Contact center will be an added advantage
Graduate in any discipline / Under graduates
Willingness to search for required information from customer with a strong focus on solving clients requests
Proficient in Microsoft Office, Outlook
**Willing to work in a contact center environment with rotational shifts**
**Key Responsibilities**:
Graduate in any discipline / Under graduates
**Willing to work in a contact center environment with rotational shift.**
**It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.**
**Language**:
- German (required)
- English (required)
**Location : Cairo, Egypt**
**Skills Required**:
**Excellent writing and speaking skills in German (C1 level ) is mandatory and English is required on a B2 level**
Previous work experience in an international airline environment / operations is a valuable advantage
Specialized skills required: Good Communication and Customer Service skills, any experience in BPO / Contact center will be an added advantage
Graduate in any discipline / Under graduates
Willingness to search for required information from customer with a strong focus on solving clients requests
Proficient in Microsoft Office, Outlook
**Willing to work in a contact center environment with rotational shifts**
**Key Responsibilities**:
Graduate in any discipline / Under graduates
**Willing to work in a contact center environment with rotational shift.**
**It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.**
**Language**:
- German (required)
- English (required)
This advertiser has chosen not to accept applicants from your region.
3
Call Center Agent (Telemarketer)
Sierratek
Posted today
Job Viewed
Job Description
If you’re looking for a Mid-day (3:30PM till 11:30PM including an hour break) Telemarketer vacancy in _**Zahraa Al-Maadi**_, this is for you!
All what we require is **very good to excellent English** **speakers** who are committed to the vacancy
**Benefits:
- **
- 6000 Basic plus unlimited KPI’s
- Transportation pocket money for women until we provide transportation
- Career path! ( as we’re a startup company )
**Salary**: From E£6,000.00 per month
All what we require is **very good to excellent English** **speakers** who are committed to the vacancy
**Benefits:
- **
- 6000 Basic plus unlimited KPI’s
- Transportation pocket money for women until we provide transportation
- Career path! ( as we’re a startup company )
**Salary**: From E£6,000.00 per month
This advertiser has chosen not to accept applicants from your region.
4
Guest Experience Expert - Call Center Agent
Cairo, Al Qahirah
Marriott
Posted 5 days ago
Job Viewed
Job Description
**Additional Information**
**Job Number** 25121748
**Job Category** Rooms & Guest Services Operations
**Location** The Nile Ritz-Carlton Cairo, 1113 Corniche El Nil, Cairo, Egypt, Egypt, 11221VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
**Job Number** 25121748
**Job Category** Rooms & Guest Services Operations
**Location** The Nile Ritz-Carlton Cairo, 1113 Corniche El Nil, Cairo, Egypt, Egypt, 11221VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
This advertiser has chosen not to accept applicants from your region.
5
Call Center Reservation Agent Airline Company
Etisal International
Posted today
Job Viewed
Job Description
location: Abbassia
- German Level: B2
- Graduates
- Attractive Salary + bonus every 3 months
- Full Paid Training
- Social and Medical insurance
- experience in customer service 6 months
**Job Types**: Full-time, Permanent
**Salary**: E£18,500.00 per month
**Education**:
- Bachelor's (preferred)
**Experience**:
- Call Center: 1 year (preferred)
**Language**:
- German (preferred)
- German Level: B2
- Graduates
- Attractive Salary + bonus every 3 months
- Full Paid Training
- Social and Medical insurance
- experience in customer service 6 months
**Job Types**: Full-time, Permanent
**Salary**: E£18,500.00 per month
**Education**:
- Bachelor's (preferred)
**Experience**:
- Call Center: 1 year (preferred)
**Language**:
- German (preferred)
This advertiser has chosen not to accept applicants from your region.
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6
Help Desk
MigrationIT
Posted today
Job Viewed
Job Description
**Job Information**:
Industry
- IT ServicesWork Experience
- 1-3 yearsCity
- New CairoState/Province
- AI QahirahCountry
- EgyptZip/Postal Code
- 11311- Diagnose and resolve technical issues related to laptops, computers, and mobile phones (Windows, MAC & iPhone)
- Setting up and configuring new laptops, desktops, and mobile phones
- Maintain record on ITSM tool and update time to time based on incidents and requests while adhering to SLA
- Ensure all logs for equipment are maintained
- Perform basic administrative support duties as required to meet specific operational objectives
- Perform miscellaneous job-related duties as assigned by the IT Supervisor
**Requirements**:
- Years of exp. - 1-3 years
- MCSE knowledge preferred
- ITIL knowledge preferred
- Customer support skills
Industry
- IT ServicesWork Experience
- 1-3 yearsCity
- New CairoState/Province
- AI QahirahCountry
- EgyptZip/Postal Code
- 11311- Diagnose and resolve technical issues related to laptops, computers, and mobile phones (Windows, MAC & iPhone)
- Setting up and configuring new laptops, desktops, and mobile phones
- Maintain record on ITSM tool and update time to time based on incidents and requests while adhering to SLA
- Ensure all logs for equipment are maintained
- Perform basic administrative support duties as required to meet specific operational objectives
- Perform miscellaneous job-related duties as assigned by the IT Supervisor
**Requirements**:
- Years of exp. - 1-3 years
- MCSE knowledge preferred
- ITIL knowledge preferred
- Customer support skills
This advertiser has chosen not to accept applicants from your region.
7
Customer Support Manager
Ghaleb Production House DMCC
Posted today
Job Viewed
Job Description
Job description
We are looking for a motivated and experienced customer support manager to lead our customer support department. The customer support manager will be responsible for driving superior customer support to business clients through policies, procedures, and setting of goals.
Customer Support Manager Responsibilities:
Managing the customer support department’s day-to-day functions.
Responding to escalated customer support issues.
Implementing customer support processes to enhance customer satisfaction.
Formulating and revising customer support policies and promote their implementation.
Customer Support Manager Requirements:
High school diploma or equivalent.
Proven experience as a customer support specialist for more than 5 years of experience
Speaking Arabic and English is required
Ability to commute/relocate:
- Cairo: Reliably commute or planning to relocate before starting work (required)
We are looking for a motivated and experienced customer support manager to lead our customer support department. The customer support manager will be responsible for driving superior customer support to business clients through policies, procedures, and setting of goals.
Customer Support Manager Responsibilities:
Managing the customer support department’s day-to-day functions.
Responding to escalated customer support issues.
Implementing customer support processes to enhance customer satisfaction.
Formulating and revising customer support policies and promote their implementation.
Customer Support Manager Requirements:
High school diploma or equivalent.
Proven experience as a customer support specialist for more than 5 years of experience
Speaking Arabic and English is required
Ability to commute/relocate:
- Cairo: Reliably commute or planning to relocate before starting work (required)
This advertiser has chosen not to accept applicants from your region.
8
Customer Support Agent
Elite recruitment
Posted today
Job Viewed
Job Description
Multinational comapny is hiring a customer support agents for an English account from site
Salary up to 8K-Graduates only
Location: Smart village
English level must be excellent or fluent
Rotatiotional shifts
**Job Types**: Full-time, Permanent, New grad
**Salary**: Up to E£8,000.00 per month
Ability to commute/relocate:
- Cairo: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Language**:
- English (preferred)
Salary up to 8K-Graduates only
Location: Smart village
English level must be excellent or fluent
Rotatiotional shifts
**Job Types**: Full-time, Permanent, New grad
**Salary**: Up to E£8,000.00 per month
Ability to commute/relocate:
- Cairo: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Language**:
- English (preferred)
This advertiser has chosen not to accept applicants from your region.
9