160 Business Transformation jobs in Egypt

Business Transformation & Communication Manager

Job Purpose:

• Lead the enhancement of operational processes within the Contact Center and develop internal and external communication mechanisms to support growth and quality objectives. Identify performance improvement opportunities and implement continuous improvement methodologies to achieve operational efficiency and strengthen the center's reputation.

Job Responsibilities:

• Lead process improvement initiatives using quality improvement methodologies (e.g., Lean and Six Sigma).
• Design and update operational policies and procedures to enhance efficiency and reduce costs.
• Develop, document, and periodically update work policies and procedures to ensure smooth operations at minimal cost.
• Oversee programs aimed at strengthening communication with both internal and external customers.
• Organize unified communication campaigns to support offerings and enhance the company's image.
• Develop and analyze operational and strategic performance reports, submitting insights to senior management to support decision-making.
• Identify weaknesses in operational processes and establish effective corrective action plans.
• Design employee's engagement plan to ensure highest employees' satisfaction, loyalty and morale.
• Lead Customer care Business Development unit through designing, initiating, governing and proper implementation for Customer Care projects that is fully aligned with strategic objectives supported with relevant impact.

Job Qualifications:

• Bachelor's degree in a relevant field.
• 7-10 Years of experience in Process Management, Communication & Business Development in Customer Care with at least 2 years in management layer.
• Certification in COPC and/or Six Sigma is an advantage.
• Proven track record of leading process optimization initiatives and driving business growth strategies.
• Experience developing and executing communication strategies.
• Ability to identify and pursue new market opportunities.
• Experience with corporate communications, stakeholder engagement, and change management messaging.
• Strong Leadership and team collaboration skills.

Job Description
Responsibilities, Duties, and Tasks:

• Manage departments improvement projects and ensure that the assigned projects and initiatives are delivered in line with agreed timelines and scope.
• Facilitate workshops and training sessions to embed a culture of continuous improvement and Lean thinking throughout the organization.
• Conduct root cause analysis and lead problem-solving workshops to resolve challenges.
• Manage digitization projects and optimizing business processes, ensuring successful implementation within scope, timeline, and budget.
• Implement and sustain Lean programs across the organization.
• Develop tools, reports, and analysis to track project progress.
• Provide mentorship on Lean initiatives to departmental teams.
• Review and verify Kaizen cards and manage the auditing program for projects and Kaizen initiatives across departments.
• Conduct cost-saving analyses for Kaizen initiatives.
• Manage all lean activities through ilean application.
• Support departments with process mapping and identifying improvement areas.
• Assist in implementing Leader Standard Work (LSW).
• Review and update Business Transformation SOPs to ensure accuracy, compliance with regulations or standards, and alignment with any changes in the processes.
• Align departmental Lean initiatives with GOE objectives.
• Collaborate with senior management to identify opportunities for transformation, develop action plans, and implement improvements.
• Organize and manage internal awarding sessions, ensuring global participation and recognition.
• Provide coaching to departments on LEAN tools (5s, GEMBA Walks, A3 problem solving…etc.)

KPIs

• Support in achieving the main KPIs for DPWS departments.
• Number of Kaizens implemented and sustained annually versus target.
• Number of 5s implemented annually versus target.
• Number of A3 projects implemented annually versus target.
• Total cost savings achieved from Kaizen cards annually versus target.
• Number of Management Routine (MR) and Quick Response Management (QRM) implemented annually versus target.
• Percentage of employees completing Lean training sessions (Phase I and Phase II).

At EY, we're all in to shape your future with confidence.
We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.
Join EY and help to build a better working world.
EY is a leading global consultancy firm dedicated to delivering innovative solutions to complex business challenges. With a reputation for excellence, we collaborate with clients across various industries to drive transformational change, optimize performance, and achieve sustainable growth.

The Opportunity:
The Manager plays a key role in shaping operating models, developing strategic insights, and leading high-impact transformation initiatives. This role involves guiding cross-functional teams, engaging with stakeholders, and delivering sustainable value through data-driven strategies and future-focused planning.

Key Responsibilities

• Lead client engagements on the ground, managing delivery from problem definition to solution execution
• Drive client interaction, uncover client needs, define engagement approaches, and manage workstreams to ensure high-impact outcomes
• Collaborate with EY leaders and teams to activate the firm's global network and align delivery with best-in-class capabilities.
• Mentor and develop team members, fostering both technical competencies and leadership potential
• Lead the evolution of the Strategy and Operations practice by refining offerings and shaping thought leadership initiatives
• Provide strategic solutions to clients by analyzing their challenges, identifying opportunities, and designing tailored, high-impact recommendations
• Create and publish external insights, while also innovating internal service delivery models
• Anticipate future client challenges using sector knowledge and proactively design strategic interventions.
• Oversee complex, cross-functional projects involving multiple industries and geographies
• Conduct advanced data-driven analyses to support evidence-based strategy development
• Communicate insights effectively to clients and stakeholders, guiding strategic decisions and enabling transformation
• Independently lead key workstreams, ensuring alignment with project goals, timelines, and quality standards
• Support business development efforts by contributing to proposal development, opportunity scoping, and stakeholder research

Qualifications
Education
: Bachelor's degree or higher in Business, Management, Engineering, or a related field.

Experience:

• 8+ years of experience in management consulting, strategy development, or business transformation.
• Experience working with senior stakeholders and managing client relationships

Skills:

• Strategic thinking and performance analysis
• Business case development and ROI modelling
• Strong facilitation, mentoring, and leadership skills
• Stakeholder management and interpersonal adaptability
• Proficiency in data analytics, digital tools, and systems thinking
• Knowledge of IT trends and digital transformation
• Communication, collaboration, and conflict resolution

Work Environment

• Based in the Middle East (KSA, UAE, Qatar,.), with flexibility for remote and onsite engagements.
• High-performance team culture fostering continuous learning and development
• Travel may be required based on client needs

What We Look For
Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you'll be a confident team player that collaborates with people from various teams while looking to develop your career in a dynamic organization.

What We Offer You
At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.

Are you ready to shape your future with confidence? Apply today.
To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.

EY | Building a better working world
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

Join a top-tier S&P 500 technology company that's redefining how millions of customers shop, connect, and grow. We're committed to innovation at scale, fostering a culture of ownership, and delivering world-class products across the globe.

As a Change Coordinator within the EMEA Change Management team, you will be instrumental in streamlining change control processes for our MENA-based engineering sites. Your core responsibility will be to ensure change initiatives align with global standards, support operational efficiency, and drive measurable improvements in cost, quality, and performance.

What You'll Do

• Review change requests from regional corporate and site stakeholders to ensure compliance with established standards.
• Facilitate continuous improvement by identifying process defects and deploying solutions in collaboration with cross-functional teams.
• Lead initiatives to capture cost savings, avoid redundancies, and reduce variance through data-driven decision making.
• Drive change governance by coordinating multiple weekly meetings, sharing insights, and managing approvals across diverse internal teams.
• Collaborate with Global Engineering Services (GES) and Subject Matter Experts to scale best practices and promote lessons learned across the network.

Required Qualifications

• Bachelor's degree in Engineering, Construction, Operations, Business, or a related non-IT field.
• 3+ years of professional (non-internship) experience in a change management or process-driven role.
• Proficiency in English, with strong written and verbal communication skills.
• Exceptional attention to detail, organizational skills, and ability to manage multiple priorities.
• Critical thinking and analytical mindset with a proactive approach to problem-solving.
• Advanced skills in MS Office, particularly MS Excel.
• Self-starter with the ability to operate independently and deliver high-quality outcomes under tight deadlines.

What We Offer

• Dynamic, high-impact role within one of the most influential e-commerce companies globally.
• Exposure to cross-regional operations and leadership teams.
• Competitive compensation and performance-based rewards.
• A culture that celebrates ownership, continuous improvement, and innovation at every level.
• Opportunities to grow within a global framework that values data, speed, and scale.

About Us

NOK Human Capital, founded in 2018 as part of NOX Holding, delivers end-to-end HR services across the Middle East and Europe. Backed by NOX's IT, logistics, shipping and financial portfolios, we offer fast, cost-efficient solutions for recruiting and managing talent at all levels. With 300 trusted partners, over 10,000 hires and a 132,000-strong candidate database, we operate in Egypt, Jordan, UAE, KSA, Italy, Germany, Canada and India.

Job Purpose
:

Lead and support strategic transformation activities to promote the bank's culture and process of change, develop a corporate identity for change, internal communication, awareness campaigns, and engagement, in coordination with the Corporate Communications Sector.

Main Responsibilities:

• Lead and support strategic transformation activities to promote the culture and process of change within the bank.
• Prepare the communication strategy and plans internally and externally in coordination with the Corporate Communications Sector.
• Prepare the corporate identity for change, internal communication, awareness campaigns in coordination with the Corporate Communications Sector.
• Provide leaders with necessary training on change management in coordination with the Human Capital Sector.
• Coordinate with all project stakeholders and submit project follow-up reports to senior management.
• Monitor development and change outcomes and present follow-up reports to senior management.

Academic qualifications:

Bachelor of Economics / Commerce / Business Administration

Experience:

• At least 8 years of experience in the field of strategy
• At least 3 years of experience in managing teams

Purpose of the Role

The GM Communication & Change Management will lead strategic communication and change initiatives to support IT Corporate's transformation agenda. This role ensures effective two-way communication across the organization, drives adoption of change, and builds a culture of continuous improvement and innovation.

The position is critical in reducing resistance to change, enhancing associate experience, and ensuring that organizational transformation delivers measurable impact.

Key Responsibilities

• Develop and execute annual communication calendars and plans; track and report progress monthly.
• Communicate organizational strategy, IT initiatives, and leadership messages across all levels.
• Lead communication and change management activities for strategic IT projects.
• Liaise with Corporate Communication to ensure alignment with corporate standards and brand.
• Advise leadership on employee feedback and communication effectiveness.
• Design and implement change management strategies, including training, adoption, and resistance management.
• Conduct change impact and readiness assessments, develop contingency plans, and monitor risks.
• Build and maintain communication/change management guidelines and toolkits.
• Support leaders and managers in guiding their teams through organizational change.
• Measure effectiveness of communication and change initiatives, driving continuous improvement.

Qualifications & Experience

• Bachelor's degree in Communications, Journalism, Business Management, or a related field.
• 7–10 years of corporate experience in communication and change management.
• Proven track record in managing large-scale change and communication programs.
• Strong writing, storytelling, and stakeholder engagement skills.
• Excellent interpersonal and leadership skills, with the ability to influence across all levels.
• Proficiency in Microsoft Office, collaboration tools (MS Teams, SharePoint, Webinars), and content systems.
• Fluent in English and Arabic.

Desired Skills

• Strong organizational skills; ability to manage multiple projects in a fast-paced environment.
• Solid teamwork mentality; able to partner with graphic designers, data analysts, and IT leaders.
• Comfortable with new technologies and digital tools for communication.
• Ability to work under pressure, meet deadlines, and drive engagement across diverse teams.

II. Role Purpose, Key Responsibilities & Duties:

The IT Release and Change Management, Lead ensures Transmed business and IT stakeholders follow standardized methods and procedures to safeguard and handle all changes into the production environment. Define, enhance, document, implement, measure and promote the policies, guidelines, standards and processes to effectively and efficiently implement and maintain IT Change Management.

The Lead provides guidance and expertise for the execution, management, and adherence enabling and protecting the Transmed business interest, IT services availability and quality. Ensure standardized methods procedures are used for efficient and prompt handling of all business IT changes at Transmed and work closely with the change requestors to ensure change records are complete, thoroughly assessed, planned and executed.

Receive, log, and allocate priorities (with the change requestors), to all Requests For Change (RFCs) while highlight and ensuring all associated risks, urgency, and impacts are identified prior to implementing the business IT changes into the Transmed business environment.

Work with different teams and Project Managers to manage planned projects and changes as it related to Change Management, facilitate Change Board Advisory (CAB) meetings, technical assessment reviews, post implementation reviews, and manage all issues, conflicts, prioritize and escalate to management as required. Validate and verify that changes have been implemented successfully and have achieved the desired outcomes, assess change impact and estimate resources for all RFCs at Transmed.

Develop and maintain a comprehensive release management plan and associated procedures, collaborate with stakeholders to define release objectives, scope, and timelines. Identify dependencies, risks, and resource requirements for successful release delivery, coordinate with business, IT, and relevant stakeholders to align release plans with business priorities. Classify change requests based on urgency, category, and models.

Coordinate the change development, testing, and implementation in the Production environment. Develop rollback plans for changes and releases to minimize the impact of any potential issues or failures, collaborate with IT teams to define and test rollback procedures.

Ensure that rollback plans are communicated to relevant stakeholders and readily available during change implementation, coordinate the execution of rollback plans when necessary.

Provide reports on change statistics (daily, weekly, and as required), this is to include ad-hoc reports and queries as required, monitor and drive the efficiency and effectiveness of Change Management and make recommendations for quality and service improvement.

Build and develop a Change Management culture at Transmed and provide leadership through continuous improvement and integration of best practice and standards. Manage the communication of changes, effectively communicate to management and Transmed community of users the impact of the planned and scheduled changes or events.

Provide Change Management support 24 x 7, and perform other relevant duties as required by the Transmed business needs and priorities.

III. Key Competencies & Skills:

Strong leadership and management skills with the ability to motivate and guide a team effectively.

Strong skills, experience, and knowledge of Change Management.

Solid skills and experience in coordinating enhancements, roll outs, fixes, releases, and upgrades. Strong facilitation skills to manage and facilitate change management requests and meetings.

Strong reporting and documentation skills.

Well-developed verbal communications skills.

Good analytical reasoning abilities.

Customer service and results oriented, team player and co-operation.

Adhere and ability to communicate and promote the value of applicable policies, standards, and procedures.

Good understanding of IT Service Management emerging trends, technologies, and tools.

V. Role Requirements:

Academic Education & Professional Certifications Operational & Managerial Experience

− Bachelor Degree or Diploma in Computer Science, Information Systems, or related discipline

− At least 8+ years of working experience in an IT Service Management environment.

− ITIL Foundation Certificate in IT Service Management is a plus

Job Purpose:

Preparing and applying the general framework to confirm the quality of the portfolio of strategic transformation projects, ensuring their implementation, setting regulatory parameters, and supervising their implementation.

Academic qualificatio

ns:

Bachelor of Commerce/Business Administration/Economics

Preferable with Post Graduate Certificates (MBA – CMA – CFA – Credit )

Experience:

• 15 years of practical experience with minimum 10 years of relevant experience

Required skills:

• Ability to set strategic plans and goals

• Organizational skills

-The ability to solve problems

• The ability to make decisions

• The ability to prioritize

• Leadership and initiative skills

• Presentation and data analysis skills

• Full proficiency in using office computer programs

(Excel - Word - Access - Pivot Tables – PowerPoint, Outlook)

• Full proficiency in the English language (reading, writing and speaking)

• Administrative skills "project management and team management"

• Familiarity with the internal regulations and laws related to the activity

Job description

Why join us?

Group Chief Operating Office (GCOO) is a critical capability for the Group comprising Business COO, Operations, Procurement and Real Estate, Business Risk & Resilience including (Business Continuity, Protective Security, Non-Financial Risk, and ServCo) and Change Execution. GCOO is the execution engine of the Group. As well as managing & controlling the business, the GCOO organisation enables business strategy through transformation and optimises operational efficiency.

GCOO Change Execution is critical in leading the implementation of GCOO's most significant, large scale, complex strategic programmes and ensuring successful delivery of cross-business change initiatives. These are typically cross value stream enablers or global, common solutions required across businesses.

The Opportunity:

The Regional Transformation Business Manager will play a pivotal role in shaping and executing the MENAT transformation agenda. This role provides strategic, operational, and governance support to senior leadership, ensuring that transformation initiatives are delivered effectively, aligned with HSBC's global strategy, and embedded sustainably across markets.

As a trusted advisor and change leader, the role will combine governance discipline, financial and risk oversight, and people engagement to drive successful outcomes across the region.

What you'll do:

Governance & Strategy

• Ensure robust governance frameworks, documentation, and management controls are in place.
• Lead the coordination of governance forums, drafting high-quality executive and board-level materials.
• Translate strategic goals into actionable plans and track execution, ensuring adjustments are made where necessary.
• Support project and strategy execution by developing approaches that deliver strong stakeholder engagement and alignment with HSBC's purpose and strategy.

Financial & Risk Management

• Oversee financial planning, budgeting, and monitoring for transformation programs.
• Track variances, analyze performance, and implement corrective actions to ensure projects remain within budget and deliver expected returns.
• Manage non-financial risks, ensuring effective controls and consistent application across all functions.

Change & Organizational Design

• Deliver effective change execution for business and team-level initiatives, with clear stakeholder communication.
• Partner with HR to ensure organizational design is efficient, simple, and aligned to transformation goals.
• Drive operational resilience, cost optimization, and digital enablement initiatives across MENAT.

People & Performance

• Support the People Strategy through initiatives that enhance engagement, capability, and workforce efficiency.
• Manage transformation team HR tasks, including hiring, training, and workforce development.
• Oversee performance management, providing feedback and support to enhance productivity and adaptability.

Communications & Stakeholder Management

• Develop and implement communication strategies to ensure clear, consistent messaging across internal and external stakeholders.
• Act as a trusted partner to senior stakeholders, fostering collaboration and alignment across a complex matrix organization.
• Influence, persuade, and build consensus to enable effective delivery of transformation initiatives.

Requirements

What you will need to succeed in the role:

• Strong experience in leading governance, coordinating executive forums, and preparing high-quality board-level documentation.
• Proven verbal and written communication skills in English; able to communicate confidently across all levels.
• Comfortable with ambiguity, able to bring clarity, and deliver results with minimal direction.
• Excellent relationship management, influencing, and collaboration skills.
• Strong background in financial planning, budgeting, and strategic execution.
• In-depth understanding of the broader external environment (regulatory, political, competitive).
• Demonstrated project management expertise with ability to manage multiple priorities and influence senior stakeholders.
• Previous experience in a matrix organization structure; adept at navigating and persuading across diverse levels and functions.
• Practical experience of major business transformation programs preferred (not essential).
• Ability to work effectively across diverse geographies and cultures.
• Demonstrated ability to drive change and foster an adaptable, high-performance work environment.

Skills Required

Documentation Skills: Proficiency in creating Business Requirement Documents (BRDs), Use Cases, and Process Workflows and closure documents is critical.

Communication Skills: Strong communication skills are necessary for effective stakeholder engagement. The ability to articulate ideas clearly and listen actively helps facilitate collaboration among team members and stakeholders.

Leadership Abilities: Leadership skills are important for guiding teams toward achieving project goals. A successful business analyst often takes on a leadership role within project teams to motivate others and drive progress.

Critical Thinking Skills: Critical thinking skills are vital for problem-solving complex issues that may arise during projects. The ability to analyze situations from multiple angles allows the business analyst to propose effective solutions.

You'll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role."

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Electronic Data Processing (Egypt) Private LTD***