19 Business Support jobs in Egypt

**.**:
**TERMS AND CONDITIONS OF EMPLOYMENT**:
**JOB TITLE**: Business Support Assistant (Security Unit)

**TYPE & LEVEL OF CONTRACT**: Special Services Agreement - Level 4

**DURATION & START DATE**: 6 months

**UNIT/DIVISION**: Security

**DUTY STATION (City, Country)**:Regional Bureau in Cairo (RBC), Cairo, Egypt

**REPORT TO (JOB TITLE)**: Senior Regional Security Officer

**_Note: Only Egyptian nationals / citizens are eligible to apply. This vacancy announcement will also be used to build a roster of prequalified applicants for future opportunities within same job profile._**

**ABOUT WFP**:
The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

WFP’s Regional Bureau for the Middle East and Northern Africa (RBC), based in Cairo, Egypt, provides strategic guidance, policy/technical support and direction to WFP operations and activities in 16 countries: Algeria, Armenia, Egypt, Iran, Iraq, Jordan, Lebanon, Libya, Moldova, Morocco, State of Palestine, Syria, Tunisia, Turkey, Ukraine and Yemen. These country offices aim to assist roughly one-third of all of WFP’s beneficiaries (approx. 30 million) in some of the most critical humanitarian emergencies of our time. RBC is also active in the ‘Changing Lives’ side of WFP’s mandate, helping national governments and local communities improve nutrition, livelihoods, school feeding, social protection, climate and disaster risk reduction and other programmes that build resilience and support development.

**WHY WORK AT WFP?**:
**SAVING & CHANGING LIVES ** **:

- Make a difference, the world will notice._
We are driven by our mission to fight world hunger and feed people’s dreams of a brighter future.

**GLOBAL COMMUNITY**:

- Build bridges that unite people across the world._
Being part of a global, diverse and multicultural community like WFP, will continuously expose you to new ideas and perspectives.
How we deliver our mission in a deep respect for personal and cultural differences and close collaboration between every member of our global team, will certainly enrich your experience and knowledge on so many levels.

**UNLIMITED POSSIBILITIES**:

- Unlock possibilities you never thought you'd find._
WFP goes anywhere it is needed and does whatever it takes to get the job done.

**LIFE-CHANGING EXPERIENCE**:

- Reach beyond yourself and discover your true potential._
WFP offers the kind of life-changing experiences you’re unlikely to find in many other organizations.

**Join us to make a difference**
**Watch this video to know more about us!**

**JOB PURPOSE**:
The Business Support Assistant (BSA) works under the direct supervision of the Senior Regional Security Officer (RSO) and provides administrative and standard business support services to the Regional Security Unit (RSU) team to ensure that staff are effectively supported in discharging their day-to-day duties.

**KEY ACCOUNTABILITIES (not all-inclusive)**:

- Support processing and managing routine administrative and business support tasks in various functional areas, to contribute to the effective and timely delivery of services.
- Support the maintenance of files, documents, and records in accordance with established systems and processes so that information is current and readily available for staff.
- Assist in gathering information to support the drafting of documents by RSU staff.
- Coordinate administrative arrangements for duty travel of RSU staff, such as ticket booking, hotel reservations and security clearances.
- Support with arrangements for the preparation and organisation of meetings, conferences, seminars, workshop, and other events.
- Update and maintenance of information databases, such as mailing lists.
- Respond to queries and escalate to senior staff where appropriate.

The job responsibilities as set out above are not exhaustive and the post holder may be required to carry out additional duties within reasonableness of their level of skills and experience.

**STANDARD MINIMUM QUALIFICATIONS**:
**Education**: University degree in business administration, social sciences, or related field.

**Experience**: Four or more years of progressive experience in administrative/business support function work is required, preferably in the UN system.

**Knowledge & Skills**:

- Proficient in the use of office equipment and computer software packages, such as Microsoft Office.
- Knowledge of work routines and methods in order to complete processes under mínimal supervision.
- Experience in handling of web-based management systems.
- Ability to identify data discrepancies and rectify problems requiring detailed attention.
- Excellent organizational skills.
- Exc

**.**:
**TERMS AND CONDITIONS OF EMPLOYMENT**:
**JOB TITLE**:
**Business Support Assistant**

**TYPE & LEVEL OF CONTRACT**:
**Fixed Term, GS-5**

**UNIT/DIVISION**:
**Multiple**

**DUTY STATION (City, Country)**:
**Regional Bureau in Cairo (RBC), Cairo, Egypt**

**REPORT TO**:
**Head of Unit**

**DURATION OF CONTRACT**:
**1 year, renewable**

**ABOUT WFP**:
The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

WFP’s Regional Bureau for the Middle East and Northern Africa (RBC), based in Cairo, Egypt, provides strategic guidance, policy/technical support and direction to WFP operations and activities in 16 countries: Algeria, Armenia, Egypt, Iran, Iraq, Jordan, Lebanon, Libya, Moldova, Morocco, State of Palestine, Syria, Tunisia, Turkey, Ukraine and Yemen. These country offices aim to assist roughly one-third of all of WFP’s beneficiaries (approx. 30 million) in some of the most critical humanitarian emergencies of our time. RBC is also active in the ‘Changing Lives’ side of WFP’s mandate, helping national governments and local communities improve nutrition, livelihoods, school feeding, social protection, climate and disaster risk reduction and other programmes that build resilience and support development.

**WHY WORK AT WFP?**:
**SAVING & CHANGING LIVES ** **:

- Make a difference, the world will notice._
We are driven by our mission to fight world hunger and feed people’s dreams of a brighter future.

**GLOBAL COMMUNITY**:

- Build bridges that unite people across the world._
Being part of a global, diverse and multicultural community like WFP, will continuously expose you to new ideas and perspectives.
How we deliver our mission in a deep respect for personal and cultural differences and close collaboration between every member of our global team, will certainly enrich your experience and knowledge on so many levels.

**UNLIMITED POSSIBILITIES**:

- Unlock possibilities you never thought you'd find._
WFP goes anywhere it is needed and does whatever it takes to get the job done.

**LIFE-CHANGING EXPERIENCE**:

- Reach beyond yourself and discover your true potential._
WFP offers the kind of life-changing experiences you’re unlikely to find in many other organizations.

**Join us to make a difference**
**Watch this video to know more about us!**

**JOB PURPOSE**:
The Business Support Assistant (BSA) works under the direct supervision of the Head of the unit or the designated official and provides administrative and standard business support services to the team to ensure that staff are effectively supported in discharging their day-to-day duties.

**KEY ACCOUNTABILITIES (not all-inclusive)**:

- Collate information for inclusion in reports, documents and correspondence, to support the effective work of other staff.
- Respond to standard queries and provide timely and accurate guidance.
- Process and manage routine administrative and financial tasks in various functional areas, to contribute to the effective and timely management of resources.
- Provide range of services, including coordinating for travels, event/workshop arrangements, logistic supports, vendor payments and facilitating new staff for office induction and request for equipment.
- Manage and maintain records and databases, to ensure information is organised and readily available for staff.
- Maintain relationships with a range of individuals through provision of business support to assist in information sharing and service delivery to staff.
- Proof-read reports, documentation, correspondence, etc., making changes in line with established guidelines where appropriate.
- Contribute to improvement of business procedures and processes.
- Collect and perform basic analysis of data to contribute to quality business information management.
- Provide guidance to junior colleagues in performing their duties.

The job responsibilities as set out above are not exhaustive and the post holder may be required to carry out additional duties within reasonableness of their level of skills and experience.

**STANDARD MINIMUM QUALIFICATIONS**:
**Education**: University degree in business administration, social sciences, arts, or related field.

**Experience**: Five or more years of progressively responsible work experience in the relative business stream with experience in general administrative work.

**Knowledge & Skills**:

- Knowledge of specialized common business practices and methods, gained through relevant technical training and experience.
- Excellence communication skill and ability to work with diverse stakeholders
- Ability to develop and maintain relationships with a range of individuals in order to provide a

At **voco Cairo Arabella Plaza** , we're creating a dynamic new destination where financial expertise meets vibrant hospitality. As our **Finance & Business Support Manager** , you'll play a vital role in shaping the financial foundation of our exciting pre-opening phase, ensuring every number tells the story of our success.
Your expertise will ensure we open strong, operate smarter, and grow sustainably. From pre-opening budgets to post-launch performance analysis, you'll establish our financial infrastructure, implementing systems, controls, and processes that will drive long-term success. This is your opportunity to build from the ground up, implement best practices, and become a strategic partner to our leadership team.
**A little taste of your day-to-day**
**_Every day is different, but you'll mostly be:_**
+ Design and implement the hotel's financial framework during this exciting pre-opening phase.
+ Lead, train, and motivate the finance team to achieve hotel revenue goals. Ensure the team has the information, market data, tools, and equipment to successfully carry out job duties. Provide direction to hotel employees on how decision-making impacts profits.
+ Develop and manage the pre-opening and operational budgets, ensuring alignment with business plans and IHG financial standards.
+ Oversee daily financial operations, including accounts payable, accounts receivable, income audit, and cashiering.
+ Monitor cash flow, working capital, and liquidity to ensure smooth financial operations and funding of key activities.
+ Prepare and review monthly financial statements, P&L reports, and variance analysis for senior leadership and ownership.
+ Ensure compliance with local tax laws, financial regulations, and internal audit policies.
+ Supervise the implementation and accuracy of accounting software, PMS interfaces, and inventory systems.
+ Coordinate procurement approval workflows, vendor payments, and capital expenditure processes.
+ Manage payroll oversight and liaise with HR to ensure accurate and timely salary disbursements.
+ Serve as the key liaison for external auditors, banks, and financial institutions.
+ Identify cost-saving initiatives, monitor departmental spending, and support profitability improvements across departments.
+ Support the General Manager with financial modeling, business case development, and strategic planning.
+ Use financial analysis, data trends, and market information to anticipate needs, identify operating/financial issues, and recommend actions to maximize financial return.
+ Create the annual operating budget for the property and provide analytical support during budget reviews to identify cost-saving and productivity opportunities for department heads.
**What we need from you:**
+ Degree in Accounting, Finance, or related field; CPA/CMA is a plus.
+ 5+ years of financial management experience in hospitality.
+ Strong understanding of accounting principles, financial analysis, and internal controls.
+ Proficiency in financial software (e.g., SAP, Oracle, Sun, or similar ERP systems) and Microsoft Excel.
+ Strong communication skills and the ability to present financial data to non-financial personnel.
+ Strong analytical and leadership skills.
+ Solid knowledge of local financial regulations and tax codes.
**What you can expect from us:**
We give our people everything they need to succeed, from a competitive salary that rewards all their hard work to a wide range of benefits designed to help them live their best work life, impressive room discounts, and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work, and through my Wellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you'll become part of our ever-growing global family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
Join voco hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco hotels
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Iron Mountain **French speaking Sales Support Specialists** to support our commercial teams across various stages of the opportunity life cycle. This role is critical in enabling revenue generation by providing high-quality support on non-sales activities, ensuring deal accuracy, and transforming complex data into actionable insights. The ideal candidate will be detail-oriented, analytical, and highly collaborative-helping streamline processes, improve efficiency, and act as a trusted partner to internal stakeholders worldwide.
**Your role in our mission**
+ Create, review, and manage complex **pricing models, quotes, and contract documentation** , ensuring accuracy and completeness.
+ Support **deal desk operations** , enabling smooth progression of opportunities through governance workflows and approval stages.
+ Coordinate contract execution through e-signature platforms and oversee progression of complex opportunities.
+ Consolidate, analyze, and interpret **sales, pricing, and customer data** across multiple platforms to produce actionable insights and recommendations.
+ Develop and deliver reports, presentations, and metrics dashboards to track SLAs, deal progress, and pricing performance.
+ Provide support for compliance-related activities, including due diligence, security questionnaires, and quality assurance documentation.
+ Collaborate with sales, account management, and country teams to **improve processes, resolve bottlenecks, and support training initiatives** .
**Valued skills and experience**
+ Bachelor's degree in Business, Economics, Finance, or a related field is preferred.
+ Several years' experience in **sales support, commercial operations, deal desk, or global bid management** , ideally within a multinational or matrixed organization.
+ **Hands-on pricing experience** or strong commercial acumen; equally valuable are candidates with deep **process, governance, or workflow experience** who can drive operational excellence.
+ **Excel / Google Sheets expertise is mandatory** (advanced formulas, pivot tables, modeling, and data analysis). Ability to quickly learn and master new tools and systems is required.
+ Experience with **CRM systems such as Salesforce** ; ability to manage pipeline stages, workflows, and governance processes effectively.
+ Strong data interpretation skills: able to consolidate large data sets, extract trends, and provide actionable insights that drive pricing and sales performance.
+ Proven ability to produce highly accurate and complete documentation, including pricing models, contracts, and compliance questionnaires, under tight deadlines and multiple concurrent SLAs.
+ **Fluency in English is essential**
+ Excellent communication skills, with the ability to engage and influence stakeholders across sales, finance, and commercial operations.
+ Strong time management, prioritization, and multitasking abilities; must be comfortable balancing shifting priorities and managing multiple complex projects simultaneously in a fast-paced environment.
**Discover what we offer**
+ Discover Limitless Possibilities: Embark on an exciting journey with Iron Mountain, a global organization that embraces transformation and innovation.
+ Empowering Inclusion: Join a supportive environment where everyone's voice is heard, opinions are valued, and feedback is encouraged, fostering an atmosphere of inclusion and belonging
+ Global Connectivity: Connect with 26,000+ talented individuals from 59 countries, opening doors to diverse cultures and fostering global learning opportunities
+ Championing Individuality: Be part of a winning team that celebrates diversity and encourages individual differences to drive greatness.
+ Competitive Total Rewards: supporting your career at Iron Mountain, family, personal wellness, and wellbeing. (Local benefits may vary based on country-specific policies.)
+ Embrace Flexibility: Experience the freedom of remote/hybrid work, enabling a harmonious work-life balance (dependent on role).
+ Unleash Your Potential: Access abundant opportunities for personal and professional growth, preparing you for a digitalized future.
+ Valuing Every Contribution: Join a workplace that actively encourages and supports all talents, recognizing the unique impact of each individual.
+ Pioneering Sustainability: Contribute to our vision of fostering a sustainable and thriving workforce, leaving an enduring legacy for generations to come
#LI-Remote
Category: Sales Operations Group
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
**Requisition:** J0091584

**Position Snapshot**:
Location: Cairo City, Egypt
Company: Nestlé Business Services.
Full-time

**Position Summary**:
Joining Nestlé means you are joining the largest food and Beverage Company in the world. At our very core, we are a human environment - passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.

This Position requires providing and managing POS material, maximizing the sales results by using an appropriate portfolio and effective supporting and promotion activities

**A day in the life of.**:

- To search for, identify and effectively use new sales opportunities based on the information about the market, customers, products, and competition. To compose channel strategies based on the data acquired and to participate on composing strategies for product groups’ sales.
- To plan effective promotion activities that support delivering of OP and are in line with marketing framework.Evaluate them afterwards. To regularly record and control spending of TTS resources (budget assigned for TP only).
- To actively collaborate on formation of action plan and on optimisation of products range.
- To closely collaborate and communicate with the members of sales team, marketing team, and other departments. To coordinate cooperation between sales representatives and customers on realization of promotions.
- To prepare “talor-made” offers for important customers, together with FWM, KAM and WSS specialist
- To propose, prepare and manage demonstrations for customers of Culinary NP.
- To produce accurate sales forecasts, in collaboration with other managers and team specialists, of common sales, sales of new products, promotions, and limited editions.
- To create and manage POS material for sales team’s needs (analyzing and managing of support material’s stock, ensuring its effective distribution, managing of budget for transport and storage, collaboration with suppliers in close cooperation with purchasing department)- To create and to be responsible for realization of orders of division Culinary NP in S.A.P.

**What will make you successful**:

- 1-2 years of experience
- Good communication skills.
- Hight Analytical skills.
- Proactiveness towards customers and colleagues.
- Good presentation skills.

**Benefits**:

Founded in 2018, MaxAB is a rapidly growing food and grocery B2B e-commerce and distribution platform that serves a network of traditional retailers (mom-and-pop stores) across the MENA region. Using proprietary technology, MaxAB offers a transformative pull-driven supply chain and a tech-product that empowers both traditional retailers and suppliers. MaxAB offers traditional retailers the simplicity of dealing with one supplier, transparent pricing, on-demand delivery, and a range of value-added and embedded finance solutions. Suppliers benefit from MaxAB's end-to-end supply chain solutions and business intelligence tools that allow them to accurately predict, monitor, and control the impact of their strategies in real time.

Our MaxAB talent are dedicated to uphold the MaxAB culture and values all while continuing to grow and improve services for our clients. They are innovating new ways to help improve the quality of life of the Egyptian retailer and soon to other retailers globally.

If you are passionate about working hard to make an impact and innovate new solutions, MaxAB is looking for top talent.

**Job Summary**:
The Tech Support Specialist will be responsible for receiving system issues from the stakeholders, as well as tracking the performance of the providers.

**Responsibilities**:

- Receives all system issues from different stakeholders.
- Support business stakeholders (commercial, operations, customer support and accounting) whenever they face any system issue.
- Investigates on reasons behind each issue, finds the root cause and communicates solutions to the stakeholders.
- Follows up with service providers in case there were any issues with them.
- Track service providers' performance.

**Requirements**:

- Bachelor's Degree in information system, Computer Sciences, or related field.
- 0-1 year of experience.
- Excel is a must.
- Experience in a similar role is a plus.

**Summary**

**Responsibilities**
- Engage with potential students through phone calls to provide information, answer questions, and facilitate their enrollment in Nagwa's educational programs, handle inbound leads, and follow up with outbound inquiries to increase student registration.
- Conduct analysis of customer databases to identify new opportunities and growth strategies for student enrollment and leverage data-driven insights to optimize Nagwa's outreach.
- Develop and nurture strong long-term relationships with Nagwa’s students to ensure a positive customer experience, promote customer loyalty, and increase the likelihood of future sales.
- Lead the upselling of additional opportunities to customers, where possible, to enhance their learning experience and increase revenue.
- Answer students’ inquiries and provide prompt and professional customer service to ensure maximum customer satisfaction.
- Maintain complete documentation and financial records for all student-related activities.
- Understand Nagwa's marketing and promotional campaigns and communicate the benefits of our programs to potential customers.

**Qualifications & Work Experience**
- Bachelor's degree in any field
- Previous sales/customer support experience is preferred but not required
- Excellent verbal, written, and interpersonal communication skills

**Behavioural Competencies**
- Strong organizational skills and attention to detail
- Customer-oriented
- Strong analytical and problem-solving skills
- Ability to work in a fast-paced and dynamic environment
- Result-oriented mindset
- Ability to multitask and prioritize tasks effectively

lVjgsbBGR8

**About Us**

**Recent Incision Innovations**:
**Sterile Processing Program**

We believe in the power of listening and learning from healthcare professionals. Recently, we introduced an exciting addition to our platform - an interactive course designed specifically for the sterile processing department. Through extensive discovery and research, we identified a gap in the learning of sterile processing technicians. This course was crafted to address this need, providing essential knowledge and support.

**Assist**

One of our flagship products is our game-changing workflow support product for the operating room. This digital assistant streamlines processes, eliminates chaos, reduces stress, and maintains budget control. It's not just a product; it's a revolution in surgical care. And the best part? We're constantly working on enhancements and new functionalities, ensuring it remains at the forefront of innovation.

Today, Incision is the trusted go-to platform for thousands of medical professionals around the world. We are proud to serve as a hub where expertise and innovation converge, empowering healthcare professionals to deliver exceptional surgical care.

**What you will do**
- Provide first-line response to user queries and technical issues.
- Respond promptly and efficiently to support requests via various communication channels.
- Collaborate with internal teams to prioritize and resolve technical issues.
- Proactively communicate updates and progress to relevant stakeholders.
- Document support interactions and maintain accurate records.
- Continuously improve knowledge base articles and support resources.
- Stay updated on product features, known issues, and troubleshooting techniques.

**You might be the one!**
- Bachelor's degree in IT, computer science, or a related field is preferred.
- English fluency is a must.
- Strong technical aptitude and troubleshooting skills.
- Proven experience in a multinational company is a plus.
- Excellent communication and interpersonal skills, with the ability to convey technical information to non-technical users effectively.
- Experience in technical support roles within a software company is required.
- Familiarity with support-related tools and technologies such as ticketing systems.
- Basic understanding of software development processes and methodologies.
- Ability to work independently and collaboratively in a fast-paced environment.
- Strong analytical and problem-solving skills.
- Willingness to learn and adapt to new technologies and processes.

**What we offer**
- The opportunity to make an impact on improving surgical care worldwide
- Working in a true scale-up culture, mentality, and atmosphere
- A fun energetic team in Cairo, collaboration with colleagues in Amsterdam Head Quarters
- Full-time (40 hours per week) employment
- Immediate start

**Our Core Values**

**Impact & Excellence**
- We're on a mission to make a real impact, and our passion fuels every step of the journey.
- Excellence is not just a goal; it's our commitment to delivering the best in healthcare.
- Innovation is our driving force, and change is the canvas upon which we paint new possibilities.

**Learn, Grow, and Share**
- Our journey is all about growth and discovery, and we're excited to welcome individuals who thrive in the midst of change, ready to embrace whatever comes their way.
- Knowledge is a river we all dive into, helping each other along the way as we grow together.

**Teamwork Unleashed**
- Together, we're building greatness, and the excitement of this shared journey keeps us energized.
- Support isn't just a word; it's a way of life in our friendly, diverse community.
- Our team's diversity is our strength, and together, we relish every challenge as an opportunity for collective victory.

If you're an individual who shares our passion for making a difference in healthcare, we invite you to join us on this transformative journey. Together, we can continue to redefine the future of surgical care, one procedure at a time.

**About The Role**
***

You will work closely with our top internal partners to coordinate and facilitate case resolution according to support logic for high-severity incidents while balancing external customer service, communications, expectations, and demands.

**What You'll Do**
***
- Handle a high-volume caseload of critical incident types
- Maintain excellent interpersonal skills and professionalism while delivering best in class customer service
- Employ critical thinking and creative problem-solving skills to navigate high severity incident types
- Learn and master multiple knowledge base and contact management systems
- Adapt to day/evening/overnight shifts & rotating weekends (incl. holidays)

**What You'll Need**
***
- Good spoken/ written English (B2+ level)
- Excellent interpersonal skills and ability to establish trust and effective working relationships with others on an external and internal basis
- Commitment to excellence in behavior, performance and work product
- Organized and self-driven with an excellent ability to handle a large caseload
- Ability to adjust and adapt in a dynamic work environment
- Strong written and verbal communication skills including ability to listen effectively; to confidently and diplomatically express opinions and voice concerns with other team members; and to present effective written communication to varied audiences
- Solid computer and time management skills
- Multi-tasking
- Good deep dive and problem solving skills
- SQL/ Excel and analytical skills
- Process improvement background
- Project management background