62 Business Solutions jobs in Egypt

The role is responsible for managing the acceptance and onboarding of new customers for the Vodafone Business IVR (010 Hotline) solution. This includes ensuring the service is delivered as per customer requirements, conducting onboarding/orientation calls, and acting as the primary point of contact to guarantee a smooth activation journey and excellent customer experience.

Customer Onboarding & Acceptance :

• Own the acceptance and onboarding process for new Business IVR (010 Hotline) customers.
• Conduct orientation calls to guide customers through the service features, usage, and setup.
• Validate and obtain customer approvals for the final service configuration/design.
• Ensure all onboarding requirements and documentation are properly validated and completed.

Service Delivery:

• Ensure the Business IVR service is delivered in line with the customers' expectations and business needs.
• Collaborate with Sales and Technology teams to align customer requirements with solution design.
• Monitor service activation milestones and confirm successful go live.

Customer Support & Experience:

• Handle customer queries, complaints, and requests related to 010 Hotline until closure during the onboarding and before starting the support.
• Conduct post-resolution follow-up calls to ensure satisfaction and confirm successful resolution.
• Proactively communicate with customers on progress and next steps.

Cross-Team Collaboration:

• Work closely with Technology Backend Teams (e.g., Messaging, Cloud Operations, Security, Mobile Internet, APN Creation) to resolve issues.
• Ensure alignment between Business Solutions, Technology, and Sales for seamless delivery.

Issue Resolution & SLA Adherence:

• Manage and track tickets related to Business IVR through mailbox/ticketing systems.
• Ensure incidents are resolved within SLA and escalate as necessary.
• Own unresolved tickets with backend teams until full closure.

Continuous Improvement:

• Capture customer feedback and recommend enhancements to improve Business IVR onboarding and service experience.
• Contribute to process improvements for onboarding and acceptance.

• Strong understanding of IVR technologies and customer onboarding processes.
• Excellent communication and customer orientation skills.
• Knowledge of ticketing systems, SLA management, and escalation processes.
• Ability to work cross-functionally with Technology, Sales, and Operations.
• Problem-solving mindset with attention to detail.

Join a high-performing Area HQ team driving AI innovation across strategic growth markets in Middle East and Africa. As a
Solution Engineer for Finance & Supply Chain
, you'll lead remote pre-sales engagements, shaping outcomes for enterprise customers with deep ERP expertise and a strong focus on AI transformation.

You'll collaborate with specialists, partners, and engineering teams to deliver compelling demos, workshops, and technical strategies that showcase the value of D365 F&SC, Copilot Studio, and AI Agents. Your work will help accelerate deal velocity, secure competitive wins, and support enterprise-wide adoption.

This role is ideal for someone passionate about guiding organizations through digital transformation—enhancing productivity, unlocking new opportunities, and delivering exceptional experiences through AI-powered solutions.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Owns the technical win strategy for each opportunity. Engage with Business Decision Makers (BDMs) and Technical Decision Makers (TDMs) to translate their priorities and goals to solution vision by addressing business challenges, prioritized with business value and by leveraging deep Dynamics 365 F&SC expertise to secure technical decisions.
• Orchestrates customer envisioning workshops, whiteboard design sessions, and compelling technical demos across Dynamics 365 F&SC, Copilot Studio, AI Agents.
• Leads proof-of-Concept engagements for high-priority scenarios, documenting POC outcomes and mapping customer solution requirements. Translate these findings into detailed technical plans – including migration pathways to D365, recommended migration tools – with clear milestones and risk mitigation strategies, captured in a Technical Close Plan for seamless hand-off to SI partners.
• Showcases Microsoft's unique value in AI-powered business process D365 solutions to win technical decisions against major competitors. Anticipate and address technical blockers – such as AI-related compliance, privacy, or security concerns – early in the sales process, developing mitigation plans that instill confidence in D365 solutions.
• Leverages the Microsoft partner ecosystem to enhance and scale solution delivery from early stages to assist with complex demos, POCs, and solution builds, ensuring their industry or domain expertise complements the sales strategy. Orchestrate co-selling and co-innovation with partners.
• Works closely with the Customer Success Unit (CSU) and deployment teams to ensure customers realize value from their Dynamics 365 investments. Secure a clear deployment plan for every deal, including agreed success metrics and adoption milestones. Drive early adoption of high-value, consumption-based features like Copilot Studio and Dynamics 365 AI Agents by capturing usage intent during pre-sales and incorporating it into the Technical Close Plan.

Qualifications
Required Qualifications

• Proven experience in enterprise solution engineering or technical sales roles.
• Track record of owning technical win strategies and leading complex customer engagements
• Recognized as a trusted advisor and thought leader; actively contributes to community learning and cross-team coaching of junior engineers.
• Proven years technical pre-sales or technical consulting experience OR Bachelor's Degree in Computer Science, Information Technology, or related field AND a few years technical pre-sales or technical consulting experience OR Master's Degree in Computer Science, Information Technology, or related field AND a couple years technical pre-sales or technical consulting experience OR equivalent experience
• Professional English proficiency;

Preferred Qualifications

• Solutions pre-sales best practices including but not limited to; discovery, building and crafting solution strategies that differentiate from the competition, value-based selling, identifying, and expanding product opportunities
• Proven years experience with cloud and hybrid, or on premises infrastructures, architecture designs, migrations, industry standards, and/or technology management.
• Deep Understanding of Sales and Service Dynamics 365 solutions like Finance, Supply Chain, Project Operations, and AI Agents offerings like Copilot Studio
• Certification in relevant technologies or disciplines (e.g., D365, Power Platform).

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Cairo, Egypt

Date posted

Sep 11, 2025

Job number

Work site

Up to 50% work from home

Travel

0-25%

Role type

Individual Contributor

Profession

Technology Sales

Discipline

Solution Engineering

Employment type

Full-Time

Join a high-performing Area HQ team driving AI innovation across strategic growth markets in Middle East and Africa. As a Solution Engineer for Finance & Supply Chain, you'll lead remote pre-sales engagements, shaping outcomes for enterprise customers with deep ERP expertise and a strong focus on AI transformation.

You'll collaborate with specialists, partners, and engineering teams to deliver compelling demos, workshops, and technical strategies that showcase the value of D365 F&SC, Copilot Studio, and AI Agents. Your work will help accelerate deal velocity, secure competitive wins, and support enterprise-wide adoption.

This role is ideal for someone passionate about guiding organizations through digital transformation—enhancing productivity, unlocking new opportunities, and delivering exceptional experiences through AI-powered solutions.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Required Qualifications

• Proven experience in enterprise solution engineering or technical sales roles.
• Track record of owning technical win strategies and leading complex customer engagements
• Recognized as a trusted advisor and thought leader; actively contributes to community learning and cross-team coaching of junior engineers.
• Proven years technical pre-sales or technical consulting experience
  
  OR Bachelor's Degree in Computer Science, Information Technology, or related field AND a few years technical pre-sales or technical consulting experience OR Master's Degree in Computer Science, Information Technology, or related field AND a couple years technical pre-sales or technical consulting experience OR equivalent experience
• Professional English proficiency;

Preferred Qualifications

• Solutions pre-sales best practices including but not limited to; discovery, building and crafting solution strategies that differentiate from the competition, value-based selling, identifying, and expanding product opportunities
• Proven years experience with cloud and hybrid, or on premises infrastructures, architecture designs, migrations, industry standards, and/or technology management.
• Deep Understanding of Sales and Service Dynamics 365 solutions like Finance, Supply Chain, Project Operations, and AI Agents offerings like Copilot Studio
• Certification in relevant technologies or disciplines (e.g., D365, Power Platform).

• Owns the technical win strategy for each opportunity. Engage with Business Decision Makers (BDMs) and Technical Decision Makers (TDMs) to translate their priorities and goals to solution vision by addressing business challenges, prioritized with business value and by leveraging deep Dynamics 365 F&SC expertise to secure technical decisions.
• Orchestrates customer envisioning workshops, whiteboard design sessions, and compelling technical demos across Dynamics 365 F&SC, Copilot Studio, AI Agents.
• Leads proof-of-Concept engagements for high-priority scenarios, documenting POC outcomes and mapping customer solution requirements. Translate these findings into detailed technical plans – including migration pathways to D365, recommended migration tools – with clear milestones and risk mitigation strategies, captured in a Technical Close Plan for seamless hand-off to SI partners.
• Showcases Microsoft's unique value in AI-powered business process D365 solutions to win technical decisions against major competitors. Anticipate and address technical blockers – such as AI-related compliance, privacy, or security concerns – early in the sales process, developing mitigation plans that instill confidence in D365 solutions.
• Leverages the Microsoft partner ecosystem to enhance and scale solution delivery from early stages to assist with complex demos, POCs, and solution builds, ensuring their industry or domain expertise complements the sales strategy. Orchestrate co-selling and co-innovation with partners.
• Works closely with the Customer Success Unit (CSU) and deployment teams to ensure customers realize value from their Dynamics 365 investments. Secure a clear deployment plan for every deal, including agreed success metrics and adoption milestones. Drive early adoption of high-value, consumption-based features like Copilot Studio and Dynamics 365 AI Agents by capturing usage intent during pre-sales and incorporating it into the Technical Close Plan.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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Industry leading healthcare



Educational resources



Discounts on products and services



Savings and investments



Maternity and paternity leave



Generous time away



Giving programs



Opportunities to network and connect

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Job Title:

People Solutions Business Partner I

Job Description
Job Description:
Essential Functions/Core Responsibilities :

• Lead, design, evaluate, analyze, and implement all Human Resources activities which include, but are not limited to employee engagement and relations, compensation and benefits, talent and performance management to drive execution of short-term strategy
• Serve as a trusted advisor to management, through cross-departmental partnerships, regarding team member performance, management practices, human resource policies, talent management, and compensation
• Lead a team in processing and responding to complex employee concerns and coordinate with appropriate stakeholders, as necessary, may manage escalated concerns or highly-sensitive issues raised by team
• Responsible guiding team through the interpretation of HR policies, best practices, resources and tools, to provide innovative, creative, and proactive Human Resources solutions in alignment with the organization's overall strategies
• Facilitate HR learning sessions, including but not limited to performance management practices, human resource policies, talent management, talent sourcing practices, resource allocation, succession planning, and compensation; may present HR training programs to Leadership Teams
• Direct team in providing comprehensive analysis of various types of key Human Resources metrics and consult with management and provide recommendations on effective decision making; develop clear visuals to communicate findings
• Oversee and may conduct investigations on workplace situations and prepare documentary requirements for labor-related cases; with a focus on issue resolution within assigned region
• Manage and facilitate the development of Human Resources communication materials and tools to support the launch of new processes, systems, and technology as needed
• Proactively maintain and apply working knowledge of progressive Human Resources practices, to evaluate programs against trends and advancements and develop recommendations and drive execution of changes and improvements to address business issues
• Communicate and reinforce the Company's values, philosophies, and Leadership Behaviors to assist in development of a high performing organization

Candidate Profile

• University Degree is a must
• 2 - 4 Years of Experience
• Experience with Workday preferred
• Working knowledge of labor relations
• Strong communication skills, both written and verbal
• Proficient Microsoft Office skills
• Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables
• Self-starter, sense of urgency, and works well under pressure in a virtual environment
• Strong attention to detail

Location:

EGY Cairo - Samco Building, Chill out Midor complex, 90 North street

Language Requirements:

Time Type:

Full time

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R

PREVIOUS EXPERIENCE IN DATA COMPANIES IS MANDATORY

Company Description:

Zat Systems is a data solutions consultancy empowering organizations to modernize, unify, and govern their data infrastructure. We specialize in designing and deploying scalable, intelligent systems that drive advanced analytics, automation, and seamless AI integration. As the digital landscape continues to evolve, many businesses face challenges with legacy systems, fragmented data, and the complexities of governance and digital transformation.

Zat Systems partners with its clients to navigate these challenges, offering end-to-end services—from cloud migration and strategic planning to architecture, automation, and analytics. Our solutions are tailored to each client's vision to unlock value, enhance decision-making, and enable operational excellence.

Role Description:

Zat Systems is seeking a
Sales & Business Development Manager
to join our team. This is a full-time, high-impact role ideal for a driven and strategic professional with a strong background in sales and a deep network in the data and technology sector.

The Sales & Business Development Manager will be responsible for driving revenue growth, generating qualified leads, and building strong B2B relationships that expand Zat Systems' presence in the market. This role requires a professional dedicated exclusively to Zat Systems, with proven expertise in business development, digital identity management, and partnership building.

You will play a key role in positioning Zat Systems as a trusted partner for data-driven transformation by developing impactful campaigns, managing the company's market identity, and securing high-value partnerships across industries.

Key Responsibilities:

• Generate, qualify, and convert leads into long-term business opportunities.
• Build and manage strategic B2B relationships and partnerships.
• Utilize
  LinkedIn Sales Navigator, Apollo, and CRM platforms
  to effectively source leads, manage pipelines, and optimize business development activities.
• Design and execute effective B2B campaigns to expand market reach.
• Manage and enhance Zat Systems' digital identity and corporate presence.
• Represent and promote Zat Systems' data solutions to executive decision-makers.
• Strengthen the company's brand and market recognition within the business community.
• Collaborate with internal teams to align sales efforts with company strategy.
• Continuously identify new market opportunities and innovative growth strategies.

Qualifications:

• Bachelor's degree in Business, Marketing, IT, or a related field.
• Minimum of 5 years of proven experience in Sales & Business Development, preferably in Data, Analytics, BI, or IT services.
• Strong professional network and established industry connections.
• Proven track record in B2B sales, partnerships, and campaign execution.
• Excellent negotiation, presentation, and communication skills.
• Strategic thinker with the ability to manage and grow corporate identity in digital and professional markets.
• Highly motivated, results-driven, and fully dedicated to Zat Systems' growth.

What We Offer:

• The opportunity to directly shape the growth of a fast-evolving data consultancy.
• A collaborative and innovative work environment focused on excellence.
• Competitive compensation package with clear growth potential.
• Exposure to leading-edge data, analytics, and AI-driven business solutions.

Key Roles:

• generating corporate, educational institutions, and training department leads via LinkedIn & other professionall social media tools.
• Execute a B2B sales strategy to achieve and exceed revenue targets.
• Conduct prospect research, outreach, and lead generation activities (calls, emails, LinkedIn networking).
• Deliver compelling presentations and proposals tailored to client needs.
• Negotiate contracts, pricing, and terms with decision-makers.
• Maintain strong relationships with existing clients, ensuring retention and upselling opportunities.
• Collaborate with marketing and operations teams to align sales activities with company goals.
• Track sales activities and maintain accurate records in CRM tools.

Key Qualifications:

• Fluent English Speaker
• Strong communication, presentation, and negotiation skills.
• Ability to build relationships with decision-makers at all organizational levels.
• Self-motivated with excellent organizational skills.
• Proficiency in Microsoft Office.
• Knowledge of the language learning or corporate training sector is a plus.
• Proven track record in B2B sales, preferably in education, training, or HR solutions, is a plus.
• Previous experience with generating leads from international B2B customers is preferable.

About the job

Key Roles:

• Identify and target corporate clients, educational institutions, and training departments.
• Execute a B2B sales strategy to achieve and exceed revenue targets.
• Conduct prospect research, outreach, and lead generation activities (calls, emails, LinkedIn networking).
• Deliver compelling presentations and proposals tailored to client needs.
• Negotiate contracts, pricing, and terms with decision-makers.
• Maintain strong relationships with existing clients, ensuring retention and upselling opportunities.
• Collaborate with marketing and operations teams to align sales activities with company goals.
• Track sales activities and maintain accurate records in CRM tools.

Key Qualifications:

• Fluent English Speaker
• Strong communication, presentation, and negotiation skills.
• Ability to build relationships with decision-makers at all organizational levels.
• Self-motivated with excellent organizational skills.
• Proficiency in Microsoft Office.
• Knowledge of the language learning or corporate training sector is a plus.
• Proven track record in B2B sales, preferably in education, training, or HR solutions, is a plus.

1. Duties and responsibilities: -

2. Translate Business requirements and functional specifications into scenarios to make developers understand the requirements in an easier way.

3. Analyze Software and Business Requirements documents to get a better understanding of the system from both technical and business perspectives.
4. Defining the road map and prioritized the backlog of work to meet the vision in a timely manner to meet market and customer demands.
5. Collaboration with the Product owner to create and document the future business processes and workflows.
6. Primary facilitator responsible for defining, documenting and managing software requirements for large-scale development projects.
7. Working with Development and QC to review all requirements documentation, receive feedback and ensure all issues related to the requirements are resolved in a timely manner.
8. Assisting QC with acceptance testing of requirements.
9. Collaborate with the Development team to create documents such as a Software Requirements Specification (SRS) document
10. Collaborate with UI & UX team to ensure adherence to business requirements and UI design specifications
11. Support the product owner in product positioning, release planning, and vision/roadmap creation/update

Job requirements: -

• Bachelor's degree in Computer Science, Information Technology or equivalent
• A minimum of 5-7 years of experience as software Business Analysis Manager
• Experience in building Business Analysis artifacts like process flows, gap analysis, user stories, and others.
• Knowledge of the different software development lifecycles.
• Excellent experience in analyzing and documenting complex business processes.
• Excellent analytical and presentation skills.
• Excellent negotiation skills.
• Excellent command of written and spoken English.
• Excellent communication skills (written, verbal and listening).
• Able to build partnerships and work well in teams
• Can identify problems and refer/escalate complex issues to a higher level
• Ensure deliverables are always fulfilling the business need by conducting solution validation and verification and running user acceptance tests (UAT)

Company Description

Iconnexs is a dynamic and innovative Business Consultation Agency committed to connecting exceptional talent with outstanding opportunities. With a strong dedication to excellence, integrity, and professionalism, we specialize in offering top-notch services and strategic business consultation to organizations of all sizes. Our team excels in providing tailored solutions to meet our clients' unique business challenges.

Role Description

This is a full-time on-site role for a Business Analysis Manager, located in 5th Settlement Cairo, Egypt. The Business Analysis Manager will be responsible for conducting business and data analysis, developing business requirements, and providing financial insights. Day-to-day tasks will include analyzing data, creating reports, collaborating with stakeholders to understand business needs, and ensuring that solutions meet those needs.

Qualifications

Experience:

• 7+ years of experience in IT project delivery, business analysis, or solution management roles, including at least 2 years in a leadership or coordination role.
• Skills:
• Strong understanding of software delivery life cycles and enterprise system architectures
• Proficiency in interpreting and iterating on BRDs and functional requirements.
• Familiarity with vendor selection processes and RFP handling.
• Excellent communication and stakeholder management skills.
• Strong organizational and decision-making abilities.
• Analysis / Analytical skills.
• Troubleshooting skills.
• Technical skills (Development, Testing, Database, integration) is a plus
• Banking experience is a plus
• Education: A bachelor's degree in engineering, computer science or Relative University