8 Business Process Management jobs in Egypt
Process Improvement Specialist
Vodafone
Posted today
Job Viewed
Job Description
**What you’ll do**:
Process improvement ,Governance & NTRA Enterprise SPOC
Restorable for improving enterprises process and designing E2E New enterprise process
As NTRA Enterprise SPOC is representing Vodafone to NTRA and all governmental authorities In order to assure that all NTRA regulations and restrictions are applied and on place by establishing the proper governance and reporting modules ,also arranging with all involved stakeholders for alignment, preventive and corrective actions executions.
**Responsibilities**:
I. Main accountabilities and decision making
attending ntra reviews and inspection meetings
answering all ntra and regulatory authorities business related inquires and requests
providing ntra with valid and accurate reports
validating enterprise base vs ntra regulations and take the corrective actions if needed
working with technology to maintain enterprise active base and fixing the technical failures if any
establishing the needed tools for tracing, reporting,, communicating with customers, bulk actions and actions rollback
explain ntra requests to dwh team to extract the obligatory reports
frequently maintaining pdv interface and data entry process
engaging with ntra committee for efficiency and better communication
avoiding ntra penalties by providing accurate and complete action plans and supported queries
handling ntra and customers complaints
providing evidence and support docs and justifications upon request
ruing frequent governance meetings and modules to assure that ntra regulations are applied and reflected clearly
maintaining high authority and strategic account list
defining solutions and iot tariffs
helping regulatory team in achieving our commitments and liabilities
ii. Communication management
assuring all involved stakeholders understanding and transferring knowledge if needed
managing the communication inside with customer care, dwh and commercial
managing and owning communication plan with the customers
cascading activation process and ntra regulations to sales and activation teams
communicate effectively with all departments internally to deliver proper operational module or project implementation
escalate or influence upwards problems and issues that acquire instant decisions
iii. Commercial decisions
getting commercial team aligned with actions and ntra regulations
studding action plan and consequences to avoid impacting revenue and customer experience
support commercial activities and how to moderate ntra directions to serve the commercial and market penetration
maintaining our market share by avoid aggressive corrective actions
iv. Business development & governance
designing e2e process for activation, cso and data entry
setting agreements with sla commitments
organize reviews and brainstorming sessions with stakeholders for process optimization
business requirements gathering
analyze process, discover gaps, weaknesses and areas for improvement
understand and document the current "as is" process with all its related details
recommend and facilitates process improvement efforts
**Criteria**:
Strong negotiations skills
Customer care Dep. working experience is preferable.
Experience in dealing with official and governmental entities.
Excellent Relationship/ account management capabilities
Highly effective conducting and leading project meetings and driving consensus.
Highly self-motivated and details oriented
Strong problem solving, troubleshooting, and analytical thinking.
Focused and targets achiever.
Perform all assigned duties and tasks with agreed timelines
Advance project management knowledge
Advance Six sigma knowledge
Advanced computer skills “MS office”
Seibel, Database and VF systems knowledge is preferable.
Good knowledge of Telecom technologies
Ability to work/manage cross functional tasks and projects.
Excellent communication and negotiations skills.
Process improvement ,Governance & NTRA Enterprise SPOC
Restorable for improving enterprises process and designing E2E New enterprise process
As NTRA Enterprise SPOC is representing Vodafone to NTRA and all governmental authorities In order to assure that all NTRA regulations and restrictions are applied and on place by establishing the proper governance and reporting modules ,also arranging with all involved stakeholders for alignment, preventive and corrective actions executions.
**Responsibilities**:
I. Main accountabilities and decision making
attending ntra reviews and inspection meetings
answering all ntra and regulatory authorities business related inquires and requests
providing ntra with valid and accurate reports
validating enterprise base vs ntra regulations and take the corrective actions if needed
working with technology to maintain enterprise active base and fixing the technical failures if any
establishing the needed tools for tracing, reporting,, communicating with customers, bulk actions and actions rollback
explain ntra requests to dwh team to extract the obligatory reports
frequently maintaining pdv interface and data entry process
engaging with ntra committee for efficiency and better communication
avoiding ntra penalties by providing accurate and complete action plans and supported queries
handling ntra and customers complaints
providing evidence and support docs and justifications upon request
ruing frequent governance meetings and modules to assure that ntra regulations are applied and reflected clearly
maintaining high authority and strategic account list
defining solutions and iot tariffs
helping regulatory team in achieving our commitments and liabilities
ii. Communication management
assuring all involved stakeholders understanding and transferring knowledge if needed
managing the communication inside with customer care, dwh and commercial
managing and owning communication plan with the customers
cascading activation process and ntra regulations to sales and activation teams
communicate effectively with all departments internally to deliver proper operational module or project implementation
escalate or influence upwards problems and issues that acquire instant decisions
iii. Commercial decisions
getting commercial team aligned with actions and ntra regulations
studding action plan and consequences to avoid impacting revenue and customer experience
support commercial activities and how to moderate ntra directions to serve the commercial and market penetration
maintaining our market share by avoid aggressive corrective actions
iv. Business development & governance
designing e2e process for activation, cso and data entry
setting agreements with sla commitments
organize reviews and brainstorming sessions with stakeholders for process optimization
business requirements gathering
analyze process, discover gaps, weaknesses and areas for improvement
understand and document the current "as is" process with all its related details
recommend and facilitates process improvement efforts
**Criteria**:
Strong negotiations skills
Customer care Dep. working experience is preferable.
Experience in dealing with official and governmental entities.
Excellent Relationship/ account management capabilities
Highly effective conducting and leading project meetings and driving consensus.
Highly self-motivated and details oriented
Strong problem solving, troubleshooting, and analytical thinking.
Focused and targets achiever.
Perform all assigned duties and tasks with agreed timelines
Advance project management knowledge
Advance Six sigma knowledge
Advanced computer skills “MS office”
Seibel, Database and VF systems knowledge is preferable.
Good knowledge of Telecom technologies
Ability to work/manage cross functional tasks and projects.
Excellent communication and negotiations skills.
This advertiser has chosen not to accept applicants from your region.
0
Process Improvement Engineer AI & Automation
Gizeh, Al Jizah
Future Group
Posted 19 days ago
Job Viewed
Job Description
Position Overview
The Process Improvement Engineer will play a critical role in evaluating and re-engineering business processes across departments using AI, automation, and data-driven approaches. You will collaborate with cross-functional teams to identify inefficiencies, define solutions, and implement tools that improve productivity, scalability, and quality.
This role is ideal for someone who thrives at the intersection of business operations and technology and who is passionate about driving change through innovation.
Key Responsibilities-
Analyze existing business processes to identify inefficiencies and automation opportunities
-
Design, test, and implement automation workflows using AI tools and automation platforms
-
Collaborate with internal teams, including business stakeholders, project managers, and technical staff, to gather requirements and align on goals
-
Lead initiatives to streamline workflows, improve turnaround times, and increase operational efficiency
-
Develop documentation, training materials, and support change management initiatives
-
Monitor, maintain, and continuously improve implemented automation solutions
-
Stay current with emerging technologies in AI, automation, and digital transformation
-
Ensure compliance with data privacy, security, and company-wide standards in all implementations
-
Bachelors degree in Engineering, Computer Science, Information Systems, Business, or a related field
- Proven years of experience in process improvement, automation, or business analysis roles
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Proven ability to document, redesign, and implement business processes
-
Strong analytical, problem-solving, and communication skills
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Project management experience and ability to handle cross-functional collaboration
-
Familiarity with digital transformation frameworks and tools
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Experience in the translation/localization industry is a plus, but not mandatory
-
Fluency in English; Arabic is a plus
-
Competitive salary and performance-based bonus
-
A flexible hybrid working environment
-
Opportunities for career growth and continuous learning
-
Exposure to cutting-edge AI and automation projects
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An inclusive and collaborative work culture that values innovation
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The chance to shape the digital future of a global company
This advertiser has chosen not to accept applicants from your region.
1
HR Business Partner - Operations
Beyti Egypt
Posted today
Job Viewed
Job Description
Support the Talent team in recruitment process including screening / selection of resumes for appropriateness of skills, experience and knowledge.
- Responsible of exit interviews for Operations team.
- Conduct employee onboarding and help organize training & development initiatives.
- Provide support to employees in various HR-related topics and resolve any issues that may arise.
- Promote HR programs to create an efficient and conflict-free workplace.
- Assist in the implementation of human resource policies.
- Gather and analyze data with useful HR metrics, like time to hire and employee turnover rates.
- Enhance job satisfaction by resolving issues promptly and organizing team building.
- Responsible of calibrating with different stakeholders to support in the implementation of the Recognition program.
- Flag development needs identified to the Talent team.
- Suggest improvement solutions that contribute in process enhancement.
**Skills**:
- BSc in Human Resources or relevant field.
- 3-5 years of experience.
- Excellent command of English.
- MS Office & Excel knowledge.
- Interpersonal and Communication skills.
- Responsible of exit interviews for Operations team.
- Conduct employee onboarding and help organize training & development initiatives.
- Provide support to employees in various HR-related topics and resolve any issues that may arise.
- Promote HR programs to create an efficient and conflict-free workplace.
- Assist in the implementation of human resource policies.
- Gather and analyze data with useful HR metrics, like time to hire and employee turnover rates.
- Enhance job satisfaction by resolving issues promptly and organizing team building.
- Responsible of calibrating with different stakeholders to support in the implementation of the Recognition program.
- Flag development needs identified to the Talent team.
- Suggest improvement solutions that contribute in process enhancement.
**Skills**:
- BSc in Human Resources or relevant field.
- 3-5 years of experience.
- Excellent command of English.
- MS Office & Excel knowledge.
- Interpersonal and Communication skills.
This advertiser has chosen not to accept applicants from your region.
2
Business Analysis Manager
SSC Egypt
Posted today
Job Viewed
Job Description
To understand business strategy, develop and document strategic use cases. To understand, prioritize, control, and
document the business requirements within projects or demand portfolios. To manage the requirements cycle from
inception until final delivery. To bridge the gap between the different business lines and solution providers to improve the
quality of delivery of the business solutions. To provide guidance and mentorship to business analysts and associate
business analysts.
**Responsibilities**:
1. Analyse strategic business requirements and develop strategic use cases.
2. Participate in prioritizing strategic use cases.
3. Elicit and analyze projects and demand business requirements and required systems specifications.
4. Develop the requirements document in coordination with stakeholders as defined by the project charter or demand
and release portfolio management team.
5. Review requirement documents developed by business analysts and associate business analysts.
6. Communicate the business requirements and systems specifications to IT stakeholders.
7. Work with different teams within the life cycle of the project or demand request to ensure alignment of their work
products with the business requirements.
8. Ensure traceability of use cases to business solutions and test cases.
9. Establish and maintain relationships internally with concerned business teams and IT teams.
10. Support the process of changes & project analysis and design, approvals, testing & implementation in both
projects and demand requests.
11. Ensure a complete & up-to-date filing system for all changes/project documents to support requirements
management.
12. Review and analyze the effectiveness and efficiency of existing system functions and develop strategies for
improving or further leveraging these systems.
13. Provide mentoring and guidance for business analysts and associate business analysts
14. Participate and recommend improvements to set policies, processes, and procedures and manage their implementation and update to ensure all relevant procedural/legislative requirements are fulfilled.
Day-to-day management
Follow the day-to-day operations related to own jobs in the department to ensure continuity of work in alignment
with the department head and project manager or demand and release portfolio manager.
Follow the day-to-day operations of his/her team of business analysts and associate business analysts.
People Management
Set objectives and develop coaching and development plans for the subordinates
Manage the work of subordinates to ensure that all work is carried out in an efficient manner and compliance
with the set policies, processes, and procedures.
Review & update the Standardized Operational Procedures (SOP) & staff Job descriptions annually.
Evaluate staff performance and recommend professional status changes & manpower requirements.
Compliance
Ensure compliance with all relevant CBE regulations, banking laws, AML regulations, and internal policies and
code of conduct to maintain a sound legal position and mitigate any potential risks.
**Requirements**:
Qualifications & Experience
Bachelor’s degree in Business, Commerce, Economics, Computer Science, or its equivalent
Minimum 10 years of experience in business analysis and project participation with at least 2 years in the banking
industry
**Skills**:Perfect command in spoken and written English & Arabic languages
Proficient user of MS Office Applications
Proficient user of business analysis modeling tools
Risk management Skills
Client management skills
Strong Management Skills
Strong Communication and presentational skills
document the business requirements within projects or demand portfolios. To manage the requirements cycle from
inception until final delivery. To bridge the gap between the different business lines and solution providers to improve the
quality of delivery of the business solutions. To provide guidance and mentorship to business analysts and associate
business analysts.
**Responsibilities**:
1. Analyse strategic business requirements and develop strategic use cases.
2. Participate in prioritizing strategic use cases.
3. Elicit and analyze projects and demand business requirements and required systems specifications.
4. Develop the requirements document in coordination with stakeholders as defined by the project charter or demand
and release portfolio management team.
5. Review requirement documents developed by business analysts and associate business analysts.
6. Communicate the business requirements and systems specifications to IT stakeholders.
7. Work with different teams within the life cycle of the project or demand request to ensure alignment of their work
products with the business requirements.
8. Ensure traceability of use cases to business solutions and test cases.
9. Establish and maintain relationships internally with concerned business teams and IT teams.
10. Support the process of changes & project analysis and design, approvals, testing & implementation in both
projects and demand requests.
11. Ensure a complete & up-to-date filing system for all changes/project documents to support requirements
management.
12. Review and analyze the effectiveness and efficiency of existing system functions and develop strategies for
improving or further leveraging these systems.
13. Provide mentoring and guidance for business analysts and associate business analysts
14. Participate and recommend improvements to set policies, processes, and procedures and manage their implementation and update to ensure all relevant procedural/legislative requirements are fulfilled.
Day-to-day management
Follow the day-to-day operations related to own jobs in the department to ensure continuity of work in alignment
with the department head and project manager or demand and release portfolio manager.
Follow the day-to-day operations of his/her team of business analysts and associate business analysts.
People Management
Set objectives and develop coaching and development plans for the subordinates
Manage the work of subordinates to ensure that all work is carried out in an efficient manner and compliance
with the set policies, processes, and procedures.
Review & update the Standardized Operational Procedures (SOP) & staff Job descriptions annually.
Evaluate staff performance and recommend professional status changes & manpower requirements.
Compliance
Ensure compliance with all relevant CBE regulations, banking laws, AML regulations, and internal policies and
code of conduct to maintain a sound legal position and mitigate any potential risks.
**Requirements**:
Qualifications & Experience
Bachelor’s degree in Business, Commerce, Economics, Computer Science, or its equivalent
Minimum 10 years of experience in business analysis and project participation with at least 2 years in the banking
industry
**Skills**:Perfect command in spoken and written English & Arabic languages
Proficient user of MS Office Applications
Proficient user of business analysis modeling tools
Risk management Skills
Client management skills
Strong Management Skills
Strong Communication and presentational skills
This advertiser has chosen not to accept applicants from your region.
3
Application Developer-process Management (BPM)
Cairo, Al Qahirah
IBM
Posted today
Job Viewed
Job Description
**Introduction**
As an Application Developer, you will lead IBM into the future by translating system requirements into the design and development of customized systems in an agile environment. The success of IBM is in your hands as you transform vital business needs into code and drive innovation. Your work will power IBM and its clients globally, collaborating and integrating code into enterprise systems. You will have access to the latest education, tools and technology, and a limitless career path with the world’s technology leader. Come to IBM and make a global impact!
**Your Role and Responsibilities**
**Required Technical and Professional Expertise**
Bachelor's degree in relevant field.
3+ Years of experience
**Preferred Technical and Professional Expertise**
NA
**About Business Unit**
IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.
Are you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.
Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change - to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.
It's time to define your career.
**About IBM**
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
**Location Statement**
IBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment.
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
As an Application Developer, you will lead IBM into the future by translating system requirements into the design and development of customized systems in an agile environment. The success of IBM is in your hands as you transform vital business needs into code and drive innovation. Your work will power IBM and its clients globally, collaborating and integrating code into enterprise systems. You will have access to the latest education, tools and technology, and a limitless career path with the world’s technology leader. Come to IBM and make a global impact!
**Your Role and Responsibilities**
**Required Technical and Professional Expertise**
Bachelor's degree in relevant field.
3+ Years of experience
**Preferred Technical and Professional Expertise**
NA
**About Business Unit**
IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.
Are you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.
Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change - to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.
It's time to define your career.
**About IBM**
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
**Location Statement**
IBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment.
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
This advertiser has chosen not to accept applicants from your region.
4
Business Planning and Analysis Manager
Novartis
Posted today
Job Viewed
Job Description
Support the business with complex analysis, reporting, forecasts
- Act as a Business Partner for BPA within a country, providing insightful and value-added analysis and decision support to the management team.
- Ensure the operational conversion of the BPA strategic goals within a dedicated area of the business
- Provide management with accurate, relevant business analysis to support monthly operational reviews and ensure timely and accurate information gathering.
- Perform analysis to evaluate risks or opportunities; make recommendations to mitigate these risks.
- Manage and provide financial analysis and decision making support for an investment/project in a domain
- Ensure ongoing business performance is appropriately monitored and measured, and drive early warning for re-direction of resources with Business Partners.
- Provide accurate operational information and advice to support the annual budgeting, rolling forecast and Strategic Planning processes.
- Provide well managed and quality financial analysis in order to improve business case proposals and profitability tracking.
- Continually improve and streamline existing management reporting processes and support the definition and implementation of lean processes to meet the changing demands of the business.
**Commitment to Diversity & Inclusion**:
- Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve._
**Minimum requirements**
University degree in business or related field
MBA/CMA/CFA preferred.
7 years or more of solid experience in Finance, Budgeting Planning & Analysis
Strong communication and leadership skills
**Division**
SANDOZ
**Business Unit**
Commercial OPS SIR SZ
**Country**
Egypt
**Work Location**
Cairo
**Company/Legal Entity**
HEXAL EGY
**Functional Area**
Audit & Finance
**Job Type**
Full Time
**Employment Type**
Regular
**Shift Work**
No
**Early Talent**
No
- Act as a Business Partner for BPA within a country, providing insightful and value-added analysis and decision support to the management team.
- Ensure the operational conversion of the BPA strategic goals within a dedicated area of the business
- Provide management with accurate, relevant business analysis to support monthly operational reviews and ensure timely and accurate information gathering.
- Perform analysis to evaluate risks or opportunities; make recommendations to mitigate these risks.
- Manage and provide financial analysis and decision making support for an investment/project in a domain
- Ensure ongoing business performance is appropriately monitored and measured, and drive early warning for re-direction of resources with Business Partners.
- Provide accurate operational information and advice to support the annual budgeting, rolling forecast and Strategic Planning processes.
- Provide well managed and quality financial analysis in order to improve business case proposals and profitability tracking.
- Continually improve and streamline existing management reporting processes and support the definition and implementation of lean processes to meet the changing demands of the business.
**Commitment to Diversity & Inclusion**:
- Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve._
**Minimum requirements**
University degree in business or related field
MBA/CMA/CFA preferred.
7 years or more of solid experience in Finance, Budgeting Planning & Analysis
Strong communication and leadership skills
**Division**
SANDOZ
**Business Unit**
Commercial OPS SIR SZ
**Country**
Egypt
**Work Location**
Cairo
**Company/Legal Entity**
HEXAL EGY
**Functional Area**
Audit & Finance
**Job Type**
Full Time
**Employment Type**
Regular
**Shift Work**
No
**Early Talent**
No
This advertiser has chosen not to accept applicants from your region.
5
Manager (Business Control and Analysis)
Cairo, Al Qahirah
Raya Holding
Posted 4 days ago
Job Viewed
Job Description
The Role Job Description
You are about to apply for a job at a certified top employer in 2025!
Ready to be part of one of the market leaders in Egypt? Apply now!
Raya Holding for Financial Investments is hiring a manager (business control and analysis).
What will you do?- Leadership & Strategic Oversight
- Develop and implement a performance monitoring framework across all subsidiaries.
- Ensure insights derived from analysis translate into strategic recommendations.
- Align subsidiary performance with the holding company's overarching goals. - Financial Control & Risk Management
- Oversee consolidated financial reporting, ensuring accuracy and transparency in financial data.
- Monitor group-wide profitability, liquidity, cost efficiency, and financial risks.
- Identify financial trends and provide actionable insights to mitigate risks and capitalize on opportunities. - Performance & Achievement Evaluation
- Assess the effectiveness of subsidiaries in meeting financial and operational targets.
- Identify gaps in performance and develop corrective strategies to enhance efficiency.
- Ensure business units achieve their strategic milestones and remain aligned with corporate objectives. - Reporting & Executive Communication
- Act as a bridge between subsidiary management and corporate leadership to maintain alignment.
- Streamline financial and operational processes to improve efficiency and performance.
- Implement data-driven decision-making frameworks.
- Drive continuous improvement initiatives and industry best practices.
- Strong leadership and management skills.
- Expertise in financial control, risk assessment, and strategic analysis.
- Advanced proficiency in data visualization tools like Power BI and Tableau.
- Strong problem-solving ability with a focus on improving operational efficiency.
This advertiser has chosen not to accept applicants from your region.
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6
Process Lead (Event and Config Management)
Cairo, Al Qahirah
Orange Business
Posted today
Job Viewed
Job Description
**About the role**:
Within OBSCSOESC, Process owner works in close relation with DGPO Service Operation (under his functional management) and Stakeholders (Ops, SLM/SIE, Tools, Transversal teams), and is in charge of the Performance and Evolutions of Event and Capacity/Config Management Process.
Key Tasks:
PMO on concerned process managment tools enhancment
You are in charge of any project portfolio within deisgnated process tools enhancment area. The projects are priorized in relation with DGPL and Ops tand tools teams.
You ensure projects are correctly designed and priorized in regard of Operation stakes and potential ROI and efficent quality are in place.
The projects wiil be priorized to support Business transformation “Go to Cloud”
Performance
You contribute to ESC event Management Dashboards implementation and follow-up with Operational teams and Transversal Teams. You are in charge of checking that Action Plans are followed and up-to-date.
You are in charge of main process KPI definition and description (Label Forms)
The performance reviews are implemented at Line Of Business level (Messaging, Voice, Contact Center, Security,)
You contribute as main user to maintenance and evolution of reporting tools (Qlikview.)
Audit
Design a fit for purpose process.
Responsible for:
Designing the process, and process objectives;
while ensuring the integration of key partners/customers processes
Defining required tools and rules of usage
Coaching and teaching others about process concepts and solutions.
providing guidance to Service Operation entities through the aspects of its process
Also ensure with new service and solution the service desk operation and other opetaionl teams readines for that new service, and right intergration of process needs
Manage Change and continual improvement of the process.
Responsible for:
Assessing the new services/ changes, before being introduces/ handed over to the operation
Managing the interlock with different entities, and processes
Ensuring the process aspects are reviewed per service; to confirm the validity of the process for new service
Identifying needed workshops and meetings (to collect feedback) as required to design and build Process solutions
**About you**:
Knowledge and abilities:
Tenacity, Proactivity and Autonomy
Coaching, and leadership skills with virtual teams
Capability to work in a global, changing and multicultural environment
Excellent Interpersonal & Collaboration skills.
Good time management, organizational and leadership skills
Good Presentation and Communication skills
ITIL Certification is a must
Six sigma, ISO knowledge is a plus
Proficient English
Education and Experience:
Engineering degree in Telecommunication or Equivalent experience
Minimum of 5 years related work experience
Solid understanding of Orange Business Services organization, and solutions
Relevant experience with managing cross-functional (virtual) teams
Understanding of corporate governance within complex organizations
**Additional information**:
**Department**:
Global Delivery & Operations
L’ambition d’Orange Business est de devenir l’intégrateur réseaux et numérique de référence en Europe, en nous appuyant sur nos forces autour des solutions de connectivité nouvelle génération, du cloud et de la cybersécurité.
Nos 30 000 femmes et hommes présents dans 65 pays, dont chaque voix compte, sont tous animés par la même détermination et le même esprit d’équipe, pour construire les solutions digitales d’aujourd’hui et de demain et créer un impact positif pour nos clients, pour leurs salariés et pour la planète.
Nous offrons des opportunités passionnantes grâce à des projets innovants dans la data et le digital, le cloud, l’IA, la cybersécurité, l’IoT, ou encore le digital workspace et le big data.
- Venez vivre cette aventure avec nous !
**Contract**:
Regular
Within OBSCSOESC, Process owner works in close relation with DGPO Service Operation (under his functional management) and Stakeholders (Ops, SLM/SIE, Tools, Transversal teams), and is in charge of the Performance and Evolutions of Event and Capacity/Config Management Process.
Key Tasks:
PMO on concerned process managment tools enhancment
You are in charge of any project portfolio within deisgnated process tools enhancment area. The projects are priorized in relation with DGPL and Ops tand tools teams.
You ensure projects are correctly designed and priorized in regard of Operation stakes and potential ROI and efficent quality are in place.
The projects wiil be priorized to support Business transformation “Go to Cloud”
Performance
You contribute to ESC event Management Dashboards implementation and follow-up with Operational teams and Transversal Teams. You are in charge of checking that Action Plans are followed and up-to-date.
You are in charge of main process KPI definition and description (Label Forms)
The performance reviews are implemented at Line Of Business level (Messaging, Voice, Contact Center, Security,)
You contribute as main user to maintenance and evolution of reporting tools (Qlikview.)
Audit
Design a fit for purpose process.
Responsible for:
Designing the process, and process objectives;
while ensuring the integration of key partners/customers processes
Defining required tools and rules of usage
Coaching and teaching others about process concepts and solutions.
providing guidance to Service Operation entities through the aspects of its process
Also ensure with new service and solution the service desk operation and other opetaionl teams readines for that new service, and right intergration of process needs
Manage Change and continual improvement of the process.
Responsible for:
Assessing the new services/ changes, before being introduces/ handed over to the operation
Managing the interlock with different entities, and processes
Ensuring the process aspects are reviewed per service; to confirm the validity of the process for new service
Identifying needed workshops and meetings (to collect feedback) as required to design and build Process solutions
**About you**:
Knowledge and abilities:
Tenacity, Proactivity and Autonomy
Coaching, and leadership skills with virtual teams
Capability to work in a global, changing and multicultural environment
Excellent Interpersonal & Collaboration skills.
Good time management, organizational and leadership skills
Good Presentation and Communication skills
ITIL Certification is a must
Six sigma, ISO knowledge is a plus
Proficient English
Education and Experience:
Engineering degree in Telecommunication or Equivalent experience
Minimum of 5 years related work experience
Solid understanding of Orange Business Services organization, and solutions
Relevant experience with managing cross-functional (virtual) teams
Understanding of corporate governance within complex organizations
**Additional information**:
**Department**:
Global Delivery & Operations
L’ambition d’Orange Business est de devenir l’intégrateur réseaux et numérique de référence en Europe, en nous appuyant sur nos forces autour des solutions de connectivité nouvelle génération, du cloud et de la cybersécurité.
Nos 30 000 femmes et hommes présents dans 65 pays, dont chaque voix compte, sont tous animés par la même détermination et le même esprit d’équipe, pour construire les solutions digitales d’aujourd’hui et de demain et créer un impact positif pour nos clients, pour leurs salariés et pour la planète.
Nous offrons des opportunités passionnantes grâce à des projets innovants dans la data et le digital, le cloud, l’IA, la cybersécurité, l’IoT, ou encore le digital workspace et le big data.
- Venez vivre cette aventure avec nous !
**Contract**:
Regular
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