2 Booking Agent jobs in Egypt
Booking Agent
Posted today
Job Viewed
Job Description
TrueVoiceSolutions is seeking
a Booking Agent / Customer Service Representative, you will be the first point of contact for our clients. Your role will involve managing bookings, providing exceptional customer service, and ensuring a smooth and efficient scheduling process for our concrete services.
Key Responsibilities:
- Handle incoming customer inquiries via phone.
- Schedule and manage bookings for concrete delivery and services.
- Provide detailed information about our services, pricing, and availability.
- Address and resolve customer concerns and complaints promptly and professionally.
- Maintain accurate records of customer interactions and transactions.
- Coordinate with the operations team to ensure timely delivery and service execution.
- Follow up with customers post-service to ensure satisfaction and gather feedback.
- Assist with other administrative tasks as needed.
Qualifications:
- Proven experience in customer service, booking coordination, or a similar role{English Account}.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Ability to work independently and as part of a team.
- Knowledge of the concrete industry is an advantage but not required.
What We Offer:
Work from home 6 Hours a day 3 days a week
Salary 10k EGP
Device Requirements:
- A reliable laptop, headset with microphone.
- High-speed internet connection with a minimum download speed of 10 Mbps
- Stable power supply with no frequent outages.
- Backup solutions for power and internet connectivity to ensure uninterrupted work.
Booking Agent
Posted today
Job Viewed
Job Description
- Answer calls, emails and live chat messages from clients.
- Contact and progress every lead to maximize sales opportunities through multiple contact methods, including phone, email and live chat
- Consult customers to understand their needs and empower them to make a purchasing decision
- Build strong customer rapport through a high quality of written/oral communications and by demonstrating excellent product knowledge
- Manage knowledge about the booking process and all service options available for students
- Complete all required administration and recording of sales through CRM system and other business systems
- Build strong relationships with team members, and provide flexible and prompt support at all times
- In-depth experience of selling to customers.
- Experience in Telesales role working with sales targets and KPIs preferred.
- Consultative selling techniques
- Bachelor degree or relevant work experience
- FLUENT English is a MUST
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