92 Bilingual Representative jobs in Egypt

Associate Managing Consultant - Advisors & Client Services - Cybersecurity

Cairo, Al Qahirah Mastercard

Posted 3 days ago

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Job Description

**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Associate Managing Consultant - Advisors & Client Services - Cybersecurity
Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview
The Advisors & Client Services team is looking for a Associate Managing Consultant, Cyber Security to drive our cyber security consulting services forward by consistently innovating and problem-solving. The ideal candidate is passionate about solving cyber security challenges, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset.
Roles and Responsibilities
Client Impact
-  Manage deliverable development and workstreams on projects across a range of industries and problem statements
-  Implement and deliver Mastercard's cybersecurity ecosystem products to clients and take part in developing cybersecurity reports that are customized for individual clients and regions.
-  Contribute to and/or develop strategies and programs for large, regional, and global clients by leveraging data and technology solutions to unlock client value
-  Manage working relationship with client managers, and act as trusted and reliable partner
Team Collaboration & Culture
-  Develop sound business recommendations and deliver effective client presentations
-  Plan, organize, and structure own work and that of junior project delivery consultants to identify effective analysis structures to address client problems, synthesize analyses into relevant findings, and create impactful storylines
-  Lead team and external meetings, and lead or co-lead project management
-  Contribute to the firm's intellectual capital and solution development
-  Grow from coaching to enable ownership of day-to-day project management across client projects, and mentor junior consultants
All about you:
- Undergraduate or master's degree in technology and/or cybersecurity related fields and work experience after
completing your undergraduate degree
- Experience in a consulting organization (consultant or higher level) with team management responsibility on technology and cybersecurity implementation projects
- Knowledge of Information Security Standards and best practices such as PCI-DSS, HIPAA, ISO27001, NIST, CIS, CSA and hands-on experience in performing and managing cyber security risk & controls assessments or audits in accordance with those standards, including definition of detailed and prioritized remediation plans
- Experience in building, assessing and executing enterprise frameworks, programs and solutions that balance protection and business needs
- Demonstrated working and testing knowledge of security technologies and processes such as awareness and training, cloud security, data protection and privacy, disaster recovery, end point protection, hardening, network security and design, identity and access management, incident management, patch management, physical security, policies and procedures development, secure software development lifecycle, security testing, SIEM, third party risk management, threat and vulnerability management
- Desirable certifications: CISM, CISA, CRISC, CISSP, CCSP, ISO27001 Lead Auditor, CEH
- Experience directly managing multiple people across multiple complex projects.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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Call Center

Mansoura StorexWeb

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Job Description

**About Us**:
At StorexWeb, we are always looking to strengthen our organization by adding the best available talent to our staff. We’re seeking a **Call center** to join our team to work on a number of exciting projects.
- Promote CompactSoft software products & services via phone
- Introduce CompactSoft company profile to customers
- Identify customer software requirements
- Run a phone-based questionnaire dialog with prospects and leads
- Record prospect customer information
- Maintain database of prospects, leads and opportunities
- Evaluate prospects to be qualified into leads
- Follow up prospects and leads
- Transfer qualified leads into opportunities
- Communicate qualified opportunities to the sales department
- Achieve Telemarketing Phone Calls Targets
- Report Telemarketing Progress to Management
- Create Periodical Reports of Telemarketing Operations

**Minimum requirements**:

- Bachelor Degree Commerce or equivalent
- In-depth knowledge of the dynamics related to the management of business and production processes
- Knowledge of management software
- Good knowledge of the whole Office package (Outlook, Excel, Word, Access)
- At least 1 years of experience in a similar role.
- Fluent in Arabic, English and Italian

**Preferential skills**:

- Proven experience in a similar role with other ERP, CRM and other management software

**Personal characteristics**:

- Organization skills
- Ability to dialogue and good interpersonal skills
- Professional and personal authority, ability to work as a team and to place oneself within the company in a constructive and proactive way
- Maturity and balance in dealing with problems and situations
- Attitude to work towards objectives and progressives and propensity for continuous improvement

**Language**:

- English (required)
- Italian (required)
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Call Center Specialist

Cairo, Al Qahirah Elite recruitment

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Job Description

Multinational Company is hiring a Customer support agents
Salary up to 8K-Graduates only
Location: Smart village
English level must be excellent or fluent
Rotational shifts (Overnight)

**Job Types**: Full-time, Permanent, New grad

**Salary**: Up to E£8,000.00 per month

**Education**:

- Bachelor's (preferred)

**Language**:

- English (preferred)

Shift availability:

- Overnight Shift (preferred)
- Night Shift (preferred)
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Call Center Agent

Marriott Worldwide

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Job Description

**Job Number** 22167700
**Job Category** Rooms & Guest Services Operations
**Location** Le Méridien Dahab Resort, PO Box 2, Dahab, Egypt, Egypt VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management

***

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

At Le Méridien, we believe in helping guests unlock the unexpected and engaging experiences each destination has to offer. Our guests are curious and creative, cosmopolitan, culture seekers that appreciate sophisticated, timeless service. We provide original, chic and memorable service and experiences that inspire guests to unlock the destination. We’re looking for curious, creative and well-informed people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create unexpected experiences, we invite you to explore career opportunities with Le Méridien.
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Call Center Supervisor

EGBank

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Job Description

**JOB PURPOSE**

Supervise a full range of call center services through the development of Service Quality Standards, manage process improvement initiatives and provision of customer centric support in order to maintain high customer satisfaction levels and support managerial decision making with required information and analysis
- **MAJOR RESPONSIBILITIES AND ACOUNTABILITIES**
- Monitor random calls to improve quality, minimize errors and track operative performance.
- Handle challenging customer complaints or enquiries to maintain high levels of customer satisfaction.
- Monitor and analyze performance metrics report in order to provide appropriate constructive feedback, maintain high service levels, and generate production efficiency.
- Monitor and complete quality reviews to ensure representatives are creating the expected customer experience through following business expectations, scripts, and best practices.
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Call Center Agent

German University in Cairo

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Job Description

Competencies:
Technical Knowledge; Flexibility; Concern for effectiveness; Creativity/innovation; Teamwork; Effective Communication; Concern for accuracy/details; Self-Management/Planning/Time Management; Work under pressure; Persistence; Results Driven; Problem Solving

**Job Description**:
Handle phone calls, answer incoming telephones while using computer to find requested information and help customers to solve their problems.
- Answer all incoming calls and respond to students’ requests
- Provide inquirers with accurate and complete information
- Identify, research and resolve student's issues using

the computer system
- Follow up on inquiries that are not solved immediately and contact the inquirer.
- Communicate with other departments to resolve problems regarding complains
- Transfer customers calls to appropriate staff

Job Requirements:

- Cool-tempered and able to handle rejection
- Outstanding negotiation skills with the ability to resolve issues and address complaints
- High level of Communication skills
- Presentable and has self-confidence.
- Finds pleasure in fulfilling the expectations of inquirers when serving customers

Qualification:

- University Degree in any field.
- 1-3 years of experience as a call center agent
- Very good command English and Arabic is a must; any other language is a plus.
- Very good computer skills (Word, Excel etc.)
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Call Center Agent

Teleperformance

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Job Description

Teleperformance Egypt is hiring English Speakers B2 / B1+ as a Customer Support Representatives (Chat/ Voice ).
- No experience is required!

■Our Benefits:
◇Salary From 6250 K Up to 15K net salary, including KPIS based on your English Pronunciation

◇Social insurance
◇Medical coverage is up to 400K per year
◇ VPN Line
◇Premium Card
◇5% to 10% Increase on Basic after 6 Months of Hiring
◇Other discounts in many stores
- transportation provided all over cairo 24/7. Door to door after 11 pm
- kpis in EUR equivalent to EGP rate in the bank
- gym access and it's payable
- Courses and diplomas in different fields like ( marketing - human resources
- ◇Location: NEW CAIRO - FIFTH SETTLEMENT
- Dropouts and graduates are welcome to apply.

○ Five Working Days and 2 Days Off Rotational

○ Rotational shifts 24/7
○ The last working hour for females is 2:00 AM.

Working hours are:
○9 Hrs per day, including a 1-hour break
if you're interested ,send me a message via WhatsApp 01021865349

**Job Types**: Full-time, Permanent

Pay: E£6,250.00 - E£15,000.00 per month

**Education**:

- Bachelor's (preferred)

**Language**:

- english (preferred)

**Location**:

- Cairo (preferred)
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Customer Service (Call Center Position Female

Meertek Solutions

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Job Description

Customer Support - Call Center Position - Female - Work onsite or remote option - anywhere in Egypt
- resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who's able to earn our clients' trust.
- answering calls, taking messages and handling correspondence
- typing, preparing and collating reports
- organizing and servicing meetings (producing agendas and taking minutes)
- prioritizing workloads
- implementing new procedures and administrative systems
- liaising with relevant organizations and clients
- coordinating mail-shots and similar publicity tasks
- logging or processing bills or expenses
- meeting and greeting clients
- if more senior, recruiting, training and supervising junior staff.

دعم العملاء - وظيفة مركز الاتصال - أنثى - خيار العمل في الموقع أو عن بعد - في أي مكان في مصر
حل استفسارات العملاء والتوصية بالحلول وتوجيه مستخدمي المنتج من خلال الميزات والوظائف. لتكون ناجحًا في هذا الدور ، يجب أن تكون متواصلاً ممتازًا وقادرًا على كسب ثقة عملائنا.
الرد على المكالمات وتلقي الرسائل والتعامل مع المراسلات
طباعة التقارير وإعدادها ومقارنتها
تنظيم وخدمة الاجتماعات (إعداد جداول الأعمال وتدوين المحاضر)
تحديد أولويات أعباء العمل
تنفيذ إجراءات وأنظمة إدارية جديدة
الاتصال بالمنظمات والعملاء ذوي الصلة
تنسيق لقطات البريد ومهام الدعاية المماثلة
تسجيل أو معالجة الفواتير أو النفقات
لقاء وتحية العملاء
إذا كان هناك المزيد من كبار الموظفين ، فإن التوظيف والتدريب والإشراف على صغار الموظفين.

**Requirements**:
Excellent Communication Skills
Ability to work in pressure

**Benefits**:
Part time job will be converted to full time job
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Call Center Agent (German)

IGT Solutions

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Job Description

**Role: German Customer Service Executive**

**Location : Cairo, Egypt**

**Skills Required**:
**Excellent writing and speaking skills in German (C1 level ) is mandatory and English is required on a B2 level**

Previous work experience in an international airline environment / operations is a valuable advantage

Specialized skills required: Good Communication and Customer Service skills, any experience in BPO / Contact center will be an added advantage

Graduate in any discipline / Under graduates

Willingness to search for required information from customer with a strong focus on solving clients requests

Proficient in Microsoft Office, Outlook

**Willing to work in a contact center environment with rotational shifts**

**Key Responsibilities**:
Graduate in any discipline / Under graduates

**Willing to work in a contact center environment with rotational shift.**

**It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.**

**Language**:

- German (required)
- English (required)
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Call Center Agent (Telemarketer)

Sierratek

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If you’re looking for a Mid-day (3:30PM till 11:30PM including an hour break) Telemarketer vacancy in _**Zahraa Al-Maadi**_, this is for you!

All what we require is **very good to excellent English** **speakers** who are committed to the vacancy

**Benefits:

- **
- 6000 Basic plus unlimited KPI’s
- Transportation pocket money for women until we provide transportation
- Career path! ( as we’re a startup company )

**Salary**: From E£6,000.00 per month
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