723 Banking Teller jobs in Egypt
Regional Business support, Wholesale Servicing Operations, CIB Banking Client Services
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Job description
Why join us?
Wholesale Servicing Operations responsible for general banking account service including Audit Confirmations, Channel Administrations, Mandate Processing, Client Amendment, Account Maintenance, Client Data Requests, Account Opening (ETB) and Closure, etc.
The Opportunity:
Regional Business Support, Wholesale Servicing Operations, CIB Banking Client Services.
- Supporting the People programs/ initiatives, Learning & Development.
- Responsible to upskill staff, creating working groups to train analyst, senior analyst on managerial/strategic tasks.
- Delivery of strategic transformation projects with multiple stakeholders, i.e. transformation, business units, IT, and other partners, to ensure the execution of high-impact transformation initiatives, with goals to enhance efficiency, increase automation and improve customer experience.
- Collaborate with transformation, business and IT to deliver strategic new workflow systems and automation for all markets, e.g. Connecto, PAD automation, etc. To manage the change implementation activities including business readiness assessment, implementation and post implementation review effectively.
- Support reengineering of processes, where process is one of the many parts of the change, and provide SME input on process design, by considering efficiency, risk, and cost.
- Conducted E2E process reviews, performing audit checks to ensure process requirements are addressed.
- The purpose of this role is to support the management of Wholesale Servicing Operations, Tracking key performance indicators timely and accurate sharing of all MI and reports.
Who will be responsible for the below:
- Assist in Analyzing business performance, information, and track implementation of key strategic initiatives, i.e. Connecto deployment, Pulse, others.
Support in outsourcing and location strategies, metrics, minimum standards, skill requirements and operational models for the Business Service
Ensure delivery of high-quality service within Service Level Agreements to predetermined critical timescales, in collaboration with other colleagues across WSO globally.
- Provide effective business management to head of Wholesale servicing Operations. Build trusting relationships with internal customers by consistently delivering value add consultancy services and delivery that exceeds expectations and positions HSBC for sustained success
- Ensure strict adherence to internal guidelines and compliance aspects.
- Need-based escalation of decisions and ensure proper follow-up of the same
Analyses and interprets data relating to learning retention.
Create an inclusive, fair, and transparent environment which engages and energizes everyone in team. Help the team achieve their full potential by actively encouraging continuous learning.
- Nurture talent and connect team to opportunities, people and resources that support them for both current and future roles.
- Lead and support on ad hoc projects, including strategic reviews, to improve quality of strategic planning as required.
- Participate in business planning activities which may include financial, technological and resource planning.
- Managing Teams with direct responsibility for recruitment, project allocation and talent development. Inspire, motivate, and drive the team.
- Ensure that all staff have SELF training plans/development plans and are being monitored. Keep aware of industry changes and opinions.
- Identifying potential risks and raising with the appropriate party
Requirements
What you will need to succeed in the role:
- +8 Years of experience
- Excellent stakeholder management and communication skills
- Experience of working with Global and Regional teams
- Experience in resolving conflicts and negotiation
- Strong analytical and problem solving skills
A resilient, self-starter capable of driving performance.
Ability to manage resources of the unit, and structure in the most effective way to achieve efficient cost/service levels
- Proven experience in communicating and implementing overall strategic goals.
Ability to maintain control, direction and motivation in an ever-changing environment.
Proven process re-engineering and production management skills.
- Ability to understand and implement Group risk management Proven track record in delivery, including strong operational control capabilities.
- Ability to analyze and interpret data to produce timely and accurate MI.
- Proven track of record on successful transformation projects
- Ability to manage Ad hoc transformation programs.
What additional skills will be good to have?
- Strong decision-making ability in application of rules and regulations laid down in standard procedures
- Work independently and demonstrate ways to improve customer service and exhibit ownership of business.
- Acquire and update knowledge on procedures related to relevant processes.
- Assist line manager/supervisor in driving organizational initiatives.
- Be able to learn fast and be able to understand and interpret numeric data in business reports.
- Be able to priorities in a multi-tasking dynamic environment with changing need.
- Ability to take complete ownership and facilitate end to end customer journey.
Link to Candidate User Guide:
You'll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role."
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
***Issued By HSBC Electronic Data Services***
Customer Service
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Company Description
ETISAL International Group, a leading BPO company in the Middle and Far East, specializes in providing high value-based, innovative BPO services. With a deep understanding of customer importance, we customize solutions to meet the unique business needs of each client. Our global coverage ensures we deliver exceptional service, leveraging industry best practices and state-of-the-art technologies. We are committed to enhancing operational standards and exceeding client expectations.
Role Description
This is a full-time, on-site role for a Customer Service position located in Cairo, Egypt. The Customer Service representative will be responsible for managing customer support inquiries, ensuring customer satisfaction, maintaining phone etiquette during interactions, and enhancing overall customer experience. The role includes handling customer complaints, providing product and service information, and resolving issues promptly and effectively.
Qualifications
- Experience in Customer Service at least 6 months
- Skills in maintaining high Customer Satisfaction and managing Customer Experience
- Proficiency in Phone Etiquette
- Excellent communication and problem-solving skills
- Ability to work on-site in Abbassia, Cairo, Egypt
- Graduates/Undergraduates /Gap year/Drop-out
- English speakers (B2-C1)
Customer Service
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You will be responsible for converting customers into passionate evangelists
Responsibilities
- Communicate with customers via phone, email and chat
- Provide knowledgeable answers to questions about product, pricing and availability
- Work with internal departments to meet customer's needs
Qualifications
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work
- Graduation Certificate
Customer Service
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We're looking for a Customer Service & Sales Representative (Remote Position) to join our growing team specialized in nail care products and professional nail training services
Responsibilities:
- Communicate with clients via phone and WhatsApp.
- Provide information about products and training courses.
- Follow up with customers after purchase or booking to ensure satisfaction.
- Achieve monthly sales targets.
Work Details:
- Remote position (work from home)
- Shift-based schedule (morning/evening shifts)
Requirements:
- Excellent communication skills and a polite, professional attitude.
- Experience in customer service or sales (preferably in beauty or cosmetics).
- Good knowledge of WhatsApp, CRM tools, and spreadsheets.
- Punctual, organized, and team-oriented.
Job Type: Full-time
Pay: E£10, E£15,000.00 per month
Customer service
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Company Description
RAYA Customer Experience provides next-generation BPO and customer experience management for clients across various industries. Since 2001, RAYA CX has been the preferred partner for customer service, technical support, and global services for Fortune 1000 companies across North America, Europe, the Middle East, and Africa. Delivering from competitive and highly skilled labor markets, RAYA CX offers an array of integrated business process outsourcing solutions supported by advanced technology, robust strategies, continuous improvement, and innovation.
Role Description
This is a full-time on-site role for a Customer Service Team Leader located in Cairo, Egypt. The Customer Service Team Leader will oversee the daily operations of the customer service team, ensuring customer satisfaction and consistent service delivery. Responsibilities include managing the team's performance, providing support and training, handling escalated issues, and maintaining effective communication with clients and team members. The role involves scheduling, reporting, and implementing strategies to enhance the overall customer experience.
Qualifications
- Customer Service, Customer Support, and Customer Satisfaction skills
- Customer Service Management and Communication skills
- Proven leadership and team management experience
- Excellent problem-solving and decision-making skills
- Strong organizational and multitasking abilities
- Fluent in English (additional languages are a plus)
- Previous experience in a customer service role is preferred
- Bachelor's degree in Business Administration, Management, or related field
Customer Service
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We're hiring Customer Service Agent
Morning shifts (last shift ends at 7)
Fixed Days off
Social & Medical insurance
Net salary: 14,000
Requirements:
• English level B2 / C1
• Previous experience in customer service
Location: Abbasya
Customer Service
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e&Cx Company is hiring B1 English speakers to be a customer service representatives responsible for handling customers through Chat. (Wave 1).
Job requirements:
B1 English level
Graduates
Giza residents preferred
Able to work rotational shifts
Job Benefits:
Net salary: 10,000 EGP/month
Social and medical insurance
Transportation provided
Paid training
Work location: Smart Village, October
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Customer Service
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Kandeel Real Estate Developments is seeking to hire the following :
Customer_Service_SpecialistLocation: New Cairo
Requirements:
Minimum 2 years of experience in customer service.
Previous Experience in real estate industry is A Must ( New Cairo Projects is preferred )
Strong problem-solving skills with a Custumer- oriented approach
Excellent communication & interpersonal skills.
Send your CV to:
Or via WhatsApp:
Customer_Service #Jobs #Real_Estate #CommercialCustomer Service
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e& CX Solutions is hiring very good English up to Excellent English speakers to be a customer service advisor responsible for handling UAE customers through calls. (Etisalat UAE MSE account).
Job requirements:
.Grad of any major
.Very good up to Excellent English speakers (B1+)
.Flexibility with rotational shifts
Job Benefits:
.Salary up to 13,500 L.E Net
.Cola increase from the joining date (20%)
.career path (insource)
.Social and medical insurance
.Free VPN line
.Salary annual increase
.bonus program (2k eg)
.chance for promoted after 6 months
.Unlimited commission
.Referral program (2k eg)
.Opportunity To travel To UAE
Location:Maadi, Degla Square (No transportation provided)
Customer Service
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Key Responsibilities:
- Handle incoming reservation requests via email, phone, and online platforms.
- Manage the reservation system, ensuring accurate booking details and availability.
- Confirm and modify reservations as needed, including special requests for events or celebrations.
- Greet guests warmly and provide information about the restaurant's menu, specials, and policies.
- Address customer inquiries and concerns promptly and professionally via communication channels.
- Assist guests with any special needs, dietary restrictions, or accommodations.
- Liaise between guests and restaurant staff to ensure smooth operations.
- Communicate effectively with kitchen and front-of-house staff regarding reservation details and guest preferences.
- Maintain accurate records of reservations, cancellations, and customer feedback.
- Track and report on reservation trends and customer preferences.
- Inform guests about upcoming events, promotions, and loyalty programs.
- Assist in managing social media inquiries related to reservations or customer service.
- Resolve conflicts or issues that arise regarding reservations or guest experiences.
- Provide alternative solutions to ensure guest satisfaction.
Qualifications:
- 2 years of proven experience in customer service or hospitality roles.
- Strong communication and interpersonal skills.
- Proficiency in reservation systems and computer software.
- Ability to multitask and manage time effectively.
- Proficiency in English (speaking, reading, and writing) is essential.
- Flexible schedule, including evenings and weekends.
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Bachelor Degree is a must.
- Problem-solving mindset with a focus on guest satisfaction.
- Ability to remain calm and composed under pressure.