799 Banking Relationship jobs in Egypt

Responsibilities

• Monitoring closely the day-to-day work and solving the client's problems.
• Collection of necessary Legal documents and financial inquires needed to prepare the Credit Proposal Memos "CPM's"
• Coordinate with SMEs risk team in preparing Credit Proposal Memos "CPM's" presented for studying the proposed Facility Package and the associated Terms and Conditions that ensure all credit risks are addressed in the CPM.
• Follow up the implementation of the CPM till the assets are booked including fulfillment of all requested documents, collaterals, and conditions.
• Coordinate in preparation of CPMs and Ensuring that they are designed with the appropriate requested facility package and to ensure all credit risks are addressed in the CPM.
• Prospecting new business and enhancing existing relationships.
• Collection of all necessary documents of companies required by stakeholders (i.e. A/C opening, investigation team, risk team)

Knowledge, Skills, Experience

• Minimum 3-4 years of Experience in Business Banking
• Credit certified is a must
• Marketing Skills.
• Speed & Accuracy
• Technical expertise.
• Interpersonal & Communication Skills.

Budget

1. Grow current business, maximize customer penetration, and meet set business plan through conducting sales meetings with targeted clients in designated branches in coordination with the Commercial & BB District Head to ensure smooth business transfer and proper hand over process

2. Attract new Business banking companies to maximize Bank's liabilities, assets, and trade finance as well as cross selling CIB's affiliates

3. Offer Business Banking products to targeted customers based on their size and segment to best suit their needs

Service Quality

1. Respond and follow up on sales inquiries for targeted clients to comply with the set level of service & ensure customer satisfaction

2. Handle customers' complaints properly, directs them to the relevant channels and recommends solutions to evade re-occurrence and ensure they are closed within the set TAT

3. Responsible for the continuous update of the Business Banking customer data & KYC to develop & improve the database with the support of the Commercial & BB Service Representative

Reports / Analysis

1. Report inflows and outflows of the Business Banking companies on daily basis to monitor performance against set budgets, and plan for any rectification if needed

2. Prepare Call Memos for current business banking customers to report their market situation frequently through site visits, phone calls and checking the suppliers and buyers' lists

Policies, Processes and Procedures

1. Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner

Day-to-day management

1. Follow the day-to-day operations related to own jobs in the Commercial & BB Distribution department to ensure continuity of work

Compliance

11.Complies with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB's sound legal position and mitigate any potential risks

Qualifications

Qualifications & Experience

§ Bachelor's degree of Commerce, Business Administration, Accounting or its equivalent. Preferably, MBA holder

§ Minimum 4 years of relevant experience for Relationship Manager and minimum 5 years of relevant banking experience for Senior Relationship Manager

§ Good command of English and Arabic languages

§ Must be capable of using basic computer software such as Office, Internet and email

§ Business Banking RM has to pass successfully the SEMP exam to be promoted to Business Banking Senior RM.

Skills

§ Selling skills

§ Customer centric

§ Quantitative and qualitative analytical skills

Excellent Communication and negotiation skills

Primary Location: Egypt-Giza-NADI EL SEID BRANCH

Work Locations: NADI EL SEID BRANCH

Job: Front Liner

Organization: RETAIL & COMMERCIAL BANKING

Shift: Day Job

Job Type: Full-time Employee

Market the full range of products & service to Private Banking clients' segmentation and contribute effectively in achieving the Private Banking budget while identifying and meeting customer needs

Manage and increase the portfolio by acquiring NTB Private Banking customers and cross sell EG-Bank services and products to existing and prospective customers

Serve new, existing Private Banking clients and institutional relationships through providing them with a full suite of financial products and services considering the clients' needs

Handling all Private Banking customers' inquiries and complains and ensure resolving them efficiently within the set TAT while delivering a consistent and tailored Private management service to Private Banking clients and developing a long term, in depth client relationship.

Analyze portfolio performance statistics to better understand customer behavior and plan for future activities with a continuous focus towards helping the client to adapt to changes in personal circumstances and financial environment.

Review daily inflows/outflows of the assigned portfolio to retain clients and avoid losing funds and report any anomalies to the Area Manager

Ensure that customers are receiving a superior service and aligned with EG-Bank guidelines, services standards and CBE regulations

1. Respond positively and diligently to colleagues and coordinate and communicate effectively with the Branch and support units to ensure that customers' requests are processed timely and effectively.

2. Conduct an in-depth market scan on competitors offering within the Private Banking proposition and provide recommendations to the Senior Relationship Manager on improvements.

3. Prepare a daily sales report inclusion all sales activity and call reports to share it with the Area Manager

Key Accountabilities:

Market the full range of products & service to Private Banking clients' segmentation and contribute effectively in achieving the Private Banking budget while identifying and meeting customer needs through assisting the Senior RM & RM in preparing investment proposals for clients and providing accurate customer information

Assist the Senior RM & RM in managing and increasing the portfolio by acquiring NTB Private Banking customers and cross sell EG-Bank services and products to existing and prospective customers

Serve new, existing Private Banking clients and institutional relationships within the Area through providing them with a comprehensive advisory services and a full suite of financial products and services considering the clients risk profiles

Support the Senior RM & RM in Updating all KYC for clients within the assigned portfolio and ensure that all documents related to those clients are available in order to comply to KYC and AML regulations.

Handling all Private Banking customers' inquiries and complains assigned and ensure resolving them efficiently within the set TAT while managing the day to day administrative activities to support the Senior RM & RM

Ensure that customers are receiving a superior service and aligned with EG-Bank guidelines, services standards and CBE regulations

Assist the Private Banking RM to conduct an in-depth market scan on competitors offering within the Private Banking proposition and provide recommendations to the Senior Relationship Manager on improvements

Respond positively and diligently to colleagues and coordinate and communicate effectively with the Branch staff and support units to ensure that customers' requests are processed timely and effectively

Follows all relevant approved department's policies, and procedures and monitors adherence so that work is carried out in a controlled manner.

Follow the day-to-day operations related to own jobs in the Private Banking department and assigned Branch to ensure continuity of work

Comply with all relevant CBE regulations, banking laws, AML regulations and internal EG Bank policies and code of conduct to maintain EG Bank's sound legal position and mitigate any potential risks

Qualifications and Experience:

Bachelor's degree in Commerce, Business Administration, Accounting or its equivalence.

1 to 3 years of experience in any retail field preferred exposure with portfolio management.

Successful track record of sales and targets achievements

Experience in Retail & Customer Service areas is a must.

Skills:

Good writing, communication and presentation skills

Good Analytical and Numerical Skills

Client Focused, Good planning and organizing skills

Multitasker & ability to work under pressure

Sales & Target Oriented, Hard worker & Energetic

Shipblu Company is hiring (Account management Lead)

Experience in shipping is a must

• Manage a team of account managers in order to achieve customer satisfaction.
• Plan monthly/daily objectives to facilitate achieving targets.
• Lead, train, provide feedback and work with minimal supervision.
• Ensure that any issue is resolved within the team and modify undesirable behaviors in a timely manner in order to control healthy working environment.
• Encourage team members to collaborate to build team spirit for the business profit.
• Execute process improvement plans to achieve monthly/ daily targets and goals.
• Ensure team activities and practices are comply with company guidelines related to quality of service and inform them with changes.
• Prepare reports regarding clients/students' complaints, in order to take actions and analysis.
• Investigate and resolve customer complaints and queries.
• Monitor & motivate team members to achieve targets, contributing to organizational incentive and motivational activities.
• Continuously monitor the performance of the team, and craft tailored development plans for each member.

Job Requirements

• Bachelor's degree in a relevant field (business administration, education, or a related discipline).
• V. Good English.
• Proven experience in Shipping is a must
• Strong coaching and development skills.
• Able to communicate and motivate.
• Ability to make decisions and solve problems quickly and effectively.
• Task/Target Oriented

Job Summary

Service Advisor is responsible for maintaining and growing a relationship with an assigned group of customers (account). They will typically be assigned to the same set of accounts throughout the lifetime of a business relationship, in that time, service advisor will be responsible for deeply understanding a customer's needs, helping customers get the most of the existing products they have purchased, and increasing revenue by introducing an account contact to new products or services. Service Advisor must be passionate who will partner with and ensure the long-term success of our customers.

Responsibilities:

• Operate as the LEAD point of contact for any and all matters specific to your assigned customers (account).
• Build and maintain strong, long-lasting customer relationships.
• Develop a trusted advisor relationship with your assigned customers (account).
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Identify and grow opportunities and collaborate with IMS team.
• Accountable for accurate customers data.
• Maintain open and clear communications Channel with your assigned customers (account), Communicate due dates, timelines and expectation to your customers.

Qualifications:

• Bachelor's degree in mechanical engineering or relevant field.
• 2- 3 years of experience.

Responsibilities:

● Conducting market research to identify selling possibilities and evaluating customer trends/ needs

● Actively seeking new sales opportunities through different channels (e.g. cold calling, networking)

● Communicating Giza's sales vision and delivering appropriate presentations on products and services

● Participating on behalf of the company in exhibitions or conferences

● Managing relationships with key customers

● Drive revenue while maximizing profitability through pricing and product mix

● Developing and implementing sales strategies and tactics that align with the overall business objectives

● Identifying and developing new business opportunities

● Negotiating deals and handling complaints or objections with relevant internal stakeholders (quality, logistics, etc.)

● Collaborating with team members to achieve better results (higher targets, faster processes, new approaches, etc.)

● Gathering feedback from customers or prospects and sharing customer voice/ insights with internal teams

● Ensuring overall customer satisfaction and loyalty

● Ensuring compliance with sales policies and procedures

● Providing regular reports on customer accounts and sales performance

Key Requirements:

● Bachelor's degree in business, marketing, or a related field.

● 5+ years of sales experience, with a track record of meeting or exceeding sales targets.

● Experience in the food or agricultural industry a plus.

● Managing complex sales cycles and negotiations.

● Demonstrated ability to develop and execute strategic account plans.

● Strong communication, relationship-building, and negotiation skills

● Fluent English-speaking skills

● Ability to work independently and manage competing priorities in a fast-paced environment.

Measure of Success:

● Meeting or exceeding sales targets for commercial accounts

● Maintaining and growing relationships with key customers and stakeholders

● Identifying and developing new business opportunities

● Ensuring high levels of service delivery and effective management of processes

● Running solid commercial processes (opening & closing deals in a timely manner, collecting cash on time, etc.)

● Collaborating effectively with cross-functional teams, including Supply Chain, Operations, and Quality

Key Challenges:

● Meeting aggressive growth targets (higher than market average) in a highly competitive market

● Building and maintaining strong relationships with key customers despite lack of geographic proximity

● Managing complex sales cycles and negotiations

● Driving sales ambition despite lack of control on certain market aspects (crop situation, compliant material supply, etc.)

● Developing and executing effective account plans that deliver growth and value for both Giza Seeds & Herbs and the customer

About noon

noon, the region's leading consumer commerce platform. On December 12th, 2017, noon launched its consumer platform in Saudi Arabia and the UAE, expanding to Egypt in February 2019. The noon ecosystem of services now marketplaces for food delivery, quick commerce, fintech, and fashion. noon is a work in progress; we're six years in, but only 5% done.

noon's mission: Ring every doorbell, every day.

About noon Food

Noon Food is a restaurant-first platform on the noon app, offering fair commissions, a sustainable program, and operating flexibility for the food and beverage industry in the Middle East. The most recent addition to the noon ecosystem, the noon Food mission is to revolutionize the F&B delivery landscape, firmly putting the control and success back in the hands of retailers.

What you'll do:

Team noon has some of the fastest, smartest, and hardest-working people we've encountered. With a young, aggressive, and talented team, we're driving major missions forward.

• Managing a portfolio of small to medium size restaurant partners
• Maintain an outstanding relationship with our restaurant partners.
• Owning full performance of your portfolio, from catalog accuracy to in-store operations, to growth initiatives, providing every-day support across all functions
• Communicating and pitching to partners for platform driven campaigns.
• Sharing monthly reports and owning success of your portfolio
• Be a positive representative of Noon Food and its brand in the marketplace.

What you'll need:

• 1-2 years of client management experience, preferably within a high growth company
• Excellent communication skills, written and verbal.
• Self-starter. Capable of driving towards targets every month and ability to meet deadlines.
• Good analytical skills. Ability to work on MS excel, CRM software.
• Fluency in English. Arabic language skills are an advantage.

Who will excel?

• We're looking for people with high standards, who understand that hard work matters.
• You need to be relentlessly resourceful and operate with a deep bias for action.
• We need people with the courage to be fiercely original.
• noon is not for everyone; readiness to adapt, pivot, and learn is essential.

Job Overview:

We're seeking a dynamic and results-oriented Sales Account Manager to join our team. The ideal candidate will be responsible for building and nurturing client relationships, driving sales growth, and ensuring the successful delivery of our mental health solutions. If you have a passion for mental well-being and a knack for sales, we'd love to hear from you.

Key Responsibilities:

• Develop and maintain strong relationships with corporate clients to promote our 'employee well-being' programs.
• Identify potential clients and convert opportunities into successful partnerships.
• Understand client needs and recommend tailored solutions from our suite of services, including psychometric assessments, therapy sessions, workshops, and well-being programs.
• Act as the primary point of contact for client accounts, ensuring a high level of customer satisfaction.
• Collaborate with internal teams to ensure seamless service delivery and resolve client concerns promptly.
• Meet and exceed sales targets and contribute to the company's revenue growth.
• Stay updated on market trends, competitor activities, and advancements in mental health solutions.

Requirements

• Minimum of 2 years of experience in sales or account management, preferably in the healthcare, wellness, or service industry.
• Fluent in English.
• Proven ability to manage multiple accounts and build lasting relationships.
• Strong negotiation, presentation, and problem-solving skills.
• Self-motivated, results-driven, and capable of working in a fast-paced environment.
• Proficiency in CRM tools and Microsoft Office Suite.