23 Apprenticeships & Trainee jobs in Egypt

**Additional Information**
**Job Number**
**Job Category** Human Resources
**Location** Sheraton Sharm Hotel Resort Villas & Spa, Al Pasha Coast, Sharm El Sheikh, Egypt, Egypt,VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**Human Resources Coordinator**
Create and maintain filing systems. Create and type office correspondence using a computer. Distribute and route mail. Order and track Human Resources office supplies and forms. Answer phone calls and record messages. Create new employee personnel file. Assist walk-in candidates with application procedures. Maintain space designated for completing applications and ensure it is clean, well maintained, and accessible to individuals with disabilities. Respond to questions, requests, and concerns from employees and management regarding company and Human Resources programs, policies and guidelines. Inform Human Resources management of issues related to employee relations within the division or property. Maintain confidentiality and security of employee and property records, files, and information. Ensure accurate maintenance of all employee records and files (e.g., interview documents, I-9's).
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Report accidents, injuries, and unsafe work conditions to manager. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Enter and locate work-related information using computers and/or point of sale systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

A Training Manager will act as a change catalyst for cultural and organizational transformation through the development of function excellence among Team Members.
**What will I be doing?**
As a Training Manager, you serve as an integral component of the Human Resources function by supporting learning and development initiatives through Hilton's comprehensive training framework. Specifically, a Training Manager will perform the following tasks to the highest standards:
+ Support departments in developing cutting edge functional excellence and in developing leadership capabilities
+ Act as a change catalyst in the cultural and organizational transformation of the Hotel
+ Provide key input of Training aspects for all activities and plans of the Hotel
+ Support individual and team development, career development, and training and experience-based learning
+ Induct, coach, and mentor new Team Members
+ Interact with hotel leaders responsible for people development on a daily basis to provide support to operational departments
+ Partner with department to deliver training programs and other organizational and leadership development interventions
+ Monitor and conduct learning and development reviews with each department
+ Prepare annual training plans and training calendars for the hotel
**What are we looking for?**
A L&D Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
+ Thorough knowledge of modern learning and development tools and technique
+ Excellent communication and presentation skills
+ Excellent people management skills
+ Demonstrated ability to develop interpersonal relationships
+ Positive attitude
+ Committed to delivering a high level of customer service, both internally and externally
+ Excellent grooming standards
+ Flexibility to respond to a range of different work situations
+ Ability to work under pressure
+ Ability to work on their own or in teams
+ Proficiency, at an intermediate level, with computers and computer programs, including Microsoft Word, PowerPoint
+ Exceptional presentation and grooming
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ Tertiary qualifications, or other collegiate-level degree, in Training or Human Resources
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Human Resources_
**Title:** _Training Manager_
**Location:** _null_
**Requisition ID:** _HOT0BURI_
**EOE/AA/Disabled/Veterans**

**Role Purpose**:
Responsible for the design and delivery of the Customer Service Quality Management System and Training modules. Working with Customer Service teams (Mall and Contact Centre) to ensure all staff members are delivering smooth, efficient and consistent best practices of the functions of all Customer Service touch points.

You will be responsible for developing complete Quality Assurance & Training programs that will elevate the customer experience, and foster a “quality culture,” in which all employees become actively engaged in guaranteeing service quality throughout the customer journey.

**Role Details - Key Responsibilities and Accountabilities**:

- To plan, develop and deliver departmental training plans post identifying training needs through 360-degree evaluation of team’s performance. Conduct post training analysis to ensure training goals achieved.
- To plan and conduct periodic Quality, Operational Performance Plan (OPP) and Performance assessments for both Mall and Contact Centre teams, to ensure full compliance with the set processes and Standard Operating Procedures.
- To deliver feedback through one-to-one coaching sessions, highlighting areas of development and align with the Customer Service Supervisor on the action/development plans to improve overall performance.
- Assist the Customer Service Manager in developing, amending and updating the Customer Service KPI’s, Processes and Procedures.
- To manage the Customer Service Knowledge Base and consistently perform audits and quality checks on the data received from Mall teams.
- To manage the Mystery Shopper program by reviewing and approving the assessments conducted by the 3rd party vendor and including the findings in the performance cycle.
- To manage all non-Mall related complaints logged through all channels and ensure closure with the set SLA and to the Customer’s satisfaction. Audit logged complaints to ensure accurate data capturing, proper investigation and documentation of complaints as per the approved complaint process and SOP.
- To continuously audit the NPS end to end process and plan the call-back execution with the Contact Centre team. To support the Mall teams with analysing common trends and sharing best practices across Malls.
- To plan, prepare and review 3 month rolling transactional forecast and report the same to the Mall and Contact Centre teams to plan their operations accordingly.
- To prepare periodic findings reports and escalate any inconsistency or irregularity to the relevant team’s Supervisor and the Customer Service Manager to develop action plans and timelines to rectify the findings.

**Personal Characteristics and Required Background**:
Minimum Qualifications/education
- Bachelor’s degree in Business Administration / Marketing or equivalent.

Minimum experience
- A minimum of 5 years’ experience in quality and/or training fields in a customer service environment.
- Proficiency in English language is a must (written & spoken), secondary language (Arabic) is preferred.
- ISO 9001, COPC and/or 6-Sigma certification is preferred.
- Strong knowledge of training best practices and techniques.

**Role Purpose**:
Responsible for the design and delivery of the Customer Service Quality Management System and Training modules. Working with Customer Service teams (Mall and Contact Centre) to ensure all staff members are delivering smooth, efficient and consistent best practices of the functions of all Customer Service touch points.

You will be responsible for developing complete Quality Assurance & Training programs that will elevate the customer experience, and foster a “quality culture,” in which all employees become actively engaged in guaranteeing service quality throughout the customer journey.

**Role Details - Key Responsibilities and Accountabilities**:

- To plan, develop and deliver departmental training plans post identifying training needs through 360-degree evaluation of team’s performance. Conduct post training analysis to ensure training goals achieved.
- To plan and conduct periodic Quality, Operational Performance Plan (OPP) and Performance assessments for both Mall and Contact Centre teams, to ensure full compliance with the set processes and Standard Operating Procedures.
- To deliver feedback through one-to-one coaching sessions, highlighting areas of development and align with the Customer Service Supervisor on the action/development plans to improve overall performance.
- Assist the Customer Service Manager in developing, amending and updating the Customer Service KPI’s, Processes and Procedures.
- To manage the Customer Service Knowledge Base and consistently perform audits and quality checks on the data received from Mall teams.
- To manage the Mystery Shopper program by reviewing and approving the assessments conducted by the 3rd party vendor and including the findings in the performance cycle.
- To manage all non-Mall related complaints logged through all channels and ensure closure with the set SLA and to the Customer’s satisfaction. Audit logged complaints to ensure accurate data capturing, proper investigation and documentation of complaints as per the approved complaint process and SOP.
- To continuously audit the NPS end to end process and plan the call-back execution with the Contact Centre team. To support the Mall teams with analysing common trends and sharing best practices across Malls.
- To plan, prepare and review 3 month rolling transactional forecast and report the same to the Mall and Contact Centre teams to plan their operations accordingly.
- To prepare periodic findings reports and escalate any inconsistency or irregularity to the relevant team’s Supervisor and the Customer Service Manager to develop action plans and timelines to rectify the findings.

**Personal Characteristics and Required Background**:
Minimum Qualifications/education
- Bachelor’s degree in Business Administration / Marketing or equivalent.

Minimum experience
- A minimum of 5 years’ experience in quality and/or training fields in a customer service environment.
- Proficiency in English language is a must (written & spoken), secondary language (Arabic) is preferred.
- ISO 9001, COPC and/or 6-Sigma certification is preferred.
- Strong knowledge of training best practices and techniques.

**Training Deliverer**

GP Strategies are now looking for a Training Deliverer, you will have an appreciation of the core activities of Performance Management, People Leadership, Coaching and Communication

**Office based at one of the two location**s
- Head Office: 75 Southerly 90 Road, New Cairo, Egypt
- Training Center: 22 El-khalifa El-maamoun Street, Heliopolis, Cairo, Egypt

**What we do**

GP Strategies has been on the cutting edge of innovative performance improvement solutions for over 50 years. Serving more than 16 diverse industries, GP Strategies is a leader in managed learning services, digital learning strategies & solutions, leadership development, human capital management solutions, sales and technical training, and engineering services. Our commitment to crafting impactful solutions and delivering extraordinary service helps us attract the brightest minds—professionals who are aligned with our core vision and values. As one of the few truly global performance improvement companies out there, our services, solutions, and technologies empower companies to perform above their potential.

About the role
- Experience of developing and delivering training courses within a Financial Services environment
- Knowledge of learning design strategies and awareness of virtual delivery and LxP
- Driving content development projects for local countries
- Course testing and maintenance
- Excellent facilitation, training and presentation skills used to audiences at all levels
- Excellent written and verbal communication skills and an ability to challenge and facilitate discussions
- In partnership with client(s), build relationships, plan for and deliver on learning solutions with the LoB stakeholders in order to meet business objectives
- Contributes to Annual Learning Plan build
- LxP support and local support, where required
- Practical experience working with corporate/commercial clients and current market awareness
- Proven ability to work in a fast-paced environment and adapt quickly to change
- Proven time management and organisational skills
- Effective team worker with strong interpersonal skills and good stakeholder management awareness
- Home based. Travel to various client sites and staying away from home will be expected
- Car owner/driver

**What we need**
- An appreciation of the core activities of Performance Management, People Leadership, Coaching and Communication
- Knowledge of financial services regulations
- Microsoft Office proficient
- Full clean licence
- Good standard of education or equivalent experience
- Good IT and general administration skills

**Why join us**

Diversity comes naturally to us at GP Strategies. With more than 4000 employees in over 30 countries, being diverse is second nature. Yet, it’s more than just about location, our style focuses on performance and revolves around respect, fairness and working collectively to achieve our goals.
We support our people, no matter who they are, or where they are from because they have different perspectives and attitudes. That’s how ideas are born and enable us to work smarter.
It just makes sense that we cater for a range of different circumstances, offering flexible work practices designed to let you fit in work around your life, not the other way around.

L1-LC1

Experienced Professional

**LET’S TALK ABOUT YOU!**

**Your Profile**
- BS degree in Engineering, Natural Sciences, Education, Training, HR or related field. Higher degrees are preferable.
- Long experience in coordinating the training in technology colleges or training academies
- Proven ability to complete full training cycle (assess needs, plan, develop, coordinate, monitor and evaluate)
- Familiarity with traditional and modern job training methods and techniques
- Experience with e-learning platforms
- Advanced organizational skills with the ability to handle multiple assignments
- Proven work experience as a Training Coordinator, Trainer, Training Facilitator or similar role in high ranked technology college or training centre.
- Hands-on experience coordinating multiple training events in a corporate setting
- Extensive knowledge of instructional design theory and implementation
- Adequate knowledge of learning management systems and web delivery tools
- Able to prioritize tasks and to manage workloads in an effective manner with mínimal direct supervision and flexibility in managing multiple and diverse tasks.
- Excellent command of English

**Your Responsibilities**
- Map out annual master training plan and the spin-off training plans and disseminate it to the internal and external stakeholders.
- Follow up the implementation and the organization of the planned training schedules and secure all the training chains.
- Mange the daily training activities and facilitate the training requirements in the training centre.
- Design and develop training programs (outsourced and/or in-house)
- Select appropriate training methods or activities (e.g. simulations, mentoring, on-the-job training, professional development classes)
- Market available training to employees and individuals.
- Conduct organization-wide training needs assessment and identify skills or knowledge gaps that need to be addressed
- Use known education principles and stay up-to-date on new training methods and techniques
- Design, prepare and order educational aids and materials
- Assess instructional effectiveness and determine the impact of training on employee skills and KPIs
- Gather feedback from trainers and trainees after each educational session
- Partner with internal stakeholders and liaise with experts regarding instructional design
- Maintain updated curriculum database and training records
- Manage and maintain in-house training facilities and equipment
- Research and recommend new training methods, like gamification

**LET’S TALK ABOUT US!**

Let’s make tomorrow different today" is our genuine commitment at Siemens Energy to all customers and employees on the way to a sustainable future. At Siemens Energy, we value diversity as the inclusion of and collaboration of different thinking, background, experience, expertise and individual qualities across all organization levels and dimensions. We encourage and support our employees to develop their personal skills and strengths, regardless of gender identity, nationality, age, religious beliefs etc. We believe diversity strengthens our innovative capacity, unleashes the potential of Siemens’ employees, and thereby directly contributes to our business success.

**MORE INSIGHTS**

Be Energized. Be you.

Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and compassion. Our combined creative energy is fueled by at least 130 nationalities. Siemens Energy celebrates character - no matter what ethnic background, gender, age, religion, identity, or disability. We energize society. All of society.

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand. What’s the job?
Assists in the clerical and administration work of the Training Department, carries out the general office procedures and helps in implementing training & development programmes in the hotel and.

At **InterContinental Hotels & Resorts**®** **we want our guests to feel special, cosmopolitan and In the Know which means we need you to:
**True Attitude**: by caring, wanting to make a positive difference and building genuine connections with guests.

**True Confidence**:by having the knowledge and skills to perform the role and giving the confidence, help and support to both guests and colleagues.

**True Listening**: by focusing on what the guest is saying, picking up body language that is often overlooked and understanding what the guest wants and needs

**True Responsiveness**: by providing guests with what they need and doing so in a timely and caring manner.

Your day-to-day
- Maintains departmental expenses in line with budget
- Maintains departmental audio visual equipment and training manuals
- Collates attendance and vacation sheets of the training department including summer trainees, permanent, casuals’ members and trainees
- Processes store requisitions and purchase orders in line with hotel standards
- Assists in processing data entry with updates for colleagues’ training on Hotel HR information system
- Updates training manuals and colleagues’ files
- Maintains and updates hotel library with full responsibility of books and learning materials
- Communicates with hotel colleagues concerning the implementation of the monthly training calendar
- Ensures instructor-led & online training programs run successfully.
- Prepares for training sessions with regards to coffee breaks, audio visual equipment printed materials
- Collates attendance of colleagues during training to process for system feeding
- Collates Course Critique forms ensuring forms are issued to, and completed by each delegate upon conclusion of the training programmes.
- Maintains a positive work environment that supports the annual team members’ satisfaction survey
- Conducts Brand Orientation training sessions when required.
- Assists in dealing with external training bodies, including governmental institutions, to organize training sessions inside or outside hotel premises
- Assists in organizing language classes for hotel colleagues
- Processes the translation of required training material, or IHG collaterals received to help in the transmittal of information to all levels of colleagues, ensuring Brand standards of guest service performance
- Initiates innovative ideas enhancing an overall positive guest experience
- Conducts Service Behaviour Training sessions when required.
- Solicit feed-back & build relationship to drive continuous improvement in guests and colleagues’ satisfaction
- Collect, and maintain comprehensive updated in the know of “PRODUCT KNOWLEDGE”
- Assists in the preparation process of all the standard IHG initiatives/set programs in coordination with all the concerned departments for successful running
- Demonstrate ethical behaviour, confidentiality in conduct of day to day business

What we need from you
- University degree
- Work independently and within team environment.
- Leadership & supervisory skills with ability to take decisions when needed
- Strong communication skills - including the ability to fluently translate between English and Arabic and vice versa for training material (Written) & delivery (verbal). Such experience may have been gained via study or preferably through a combination of study and job assignments.
- Strong presentation skills.
- The Training Officer will interact with departmental trainers, therefore, this will require a mature interpersonal style and clear communication
- Computer literate, especially Microsoft Word, PowerPoint, Excel.
- Knowledge and ability to use Intranet and Internet tools to support training and development

**Role Purpose**:
The Digital Change Team is a very dynamic and highly adaptable team, always placing customer and business requirements first and working to meet the goals and strategic objectives of Vodafone Business Strategy & Digital Innovation team

This role will work with the Vodafone Business tribes, Service operations, Run Release train and OpCos to help with transformation of the business to adopt the new and improved feautures being rolled out by the different Product Practices, Portfolios and Innovative solutions designed by Vodafone Business teams.

The role will include using Digital learning platforms, Knowledge management systems and communications platforms to ensure the adoption to new ways of work.
It also includes demo and training sessions using different media and various stakeholder management.

**Key Accountabilities and Decision Ownership**:

- Internal and External stakeholder adoption of new capabilities and features
- Designing E2E Digital knowledge, learning and communications plans
- Go-No-Go decisions for Business release.
- Demo/Training Delivery to relevant stakeholders
- Owning and managing Knowledge/learning content
- GDPR and ISO Compliance for all content created.
- Accountable for all Communications relevant to business releases and changes impacting customers and internal teams.
- Delivering Enterprise customer and Operating customer training on all Vodafone Business Portals -with the respective content needed.

**Core Competencies, Knowledge and Experience**:

- Experience in business change (either in traditional project management, Go to Market, or agile teams)
- Practitioner-level knowledge and experience with Scrum or SAFe methodologies
- Training/Knowledge management and comms creation experience
- Experience using Jira, confluence, madcap flare and articulate (or equivalent tools)

_VO**IS

About 108,000 people of more than 140 nationalities working at Novartis around the world are committed to improve and extend people’s lives. Novartis products reach nearly 800 million people globally, and we are finding innovative ways to expand access to our latest treatments.

**Your Responsibilities**:
Your responsibilities include, but not limited to:

- Connected to the broader capability building eco-system and tightly networked across the global and regional teams to advocate the priorities and interests of Egypt Priorities.
- Stays ahead of external best practices, sources and develops partnerships with vendors.
- Works in close collaboration with IMLT to lead and support the ongoing transformation and change agenda, while providing coaching, feedback, development opportunities to the team.
- Reviews existing trainings, suggests enhancements & modifications to improve engagement & learning, to meet the changing needs of the organization.
- Ensures that training milestones and goals are met by conducting performance evaluations that are timely and constructive.
- Conducts effective induction and orientation sessions & oversees the daily activities of training associates and consultants.
- Identifies problems/opportunities that training could improve & monitor/evaluate training programs’ effectiveness and ROI periodically and report on the findings.

**Commitment to Diversity & Inclusion**:

- We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve._

**Minimum requirements**

**What you’ll bring to the role**:

- 5+ years of experience in a Training, Capability Building or Change Management discipline.
- Strong stakeholder engagement and partnership with the ability to influence at all levels of leadership.
- Passion for transformation, change and building a skill-based organization.
- Deep understanding of Organizational Development, specializing in Change Management.
- Human Centered Learning Design.
- Excellent verbal and written communication skills with strong graphic design ability and the ability to connect concepts and ideas to tangible outcomes.
- Ability to moderate large groups.
- Proficient with Microsoft Office Suite or similar software.

**Why Novartis?**

766 million lives were touched by Novartis medicines in 2021, and while we’re proud of this, we know there is so much more we could do to help improve and extend people’s lives.
We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working.
We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what's possible, when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying!
Imagine what you could do here at Novartis!

**Division**

Innovative Medicines International & Chief Commercial Office

**Business Unit**

APMA IMI

**Country**

Egypt

**Work Location**

Cairo

**Company/Legal Entity**

NOV PHARMA EGY

**Functional Area**

Marketing

**Job Type**

Full Time

**Employment Type**

Regular

**Shift Work**

No

**Early Talent**

No