308 Application Support jobs in Egypt

• Understand client requirements and how they translate in application features
• Collaborate with a team of IT professionals to set specifications for the App
• Design creative prototypes according to specifications
• Write high quality source code to program complete applications within deadlines
• Perform unit and integration testing before launch
• Conduct functional and non-functional testing
• Troubleshoot and debug applications
• Evaluate existing applications to reprogram, update and add new features
• Develop technical documents and handbooks to accurately represent application design and code

• Proven experience as application Manager
• Experience in designing and building applications
• Excellent understanding of software design and programming principles.
• A team player with excellent communication skills
• Analytical thinking and problem-solving capability
• Great attention to detail and time-management skills
• BSc/BA in computer science or relevant field

Job Responsibilities:

1.Provide day-to-day support for banking applications (core & non-core).

2.Troubleshoot, resolve incidents, and ensure system availability.

3.Configure and implement banking products, services, and processes.

4.Support application enhancements, upgrades, and patches.

5.Collaborate with business and vendors on new requirements and integrations.

6.Ensure compliance with IT security and audit standards.

7.Maintain documentation and provide knowledge transfer to junior staff.

Qualifications & Experience:

1.Bachelor's degree in computer science, Information Technology, or a related discipline.

2.From 3–5 years of relevant experience in banking application support and implementation.

3.Strong knowledge of banking systems and ability to configure products and services.

4.Proficiency in SQL/Oracle databases and exposure to middleware/API integrations.

5.Understanding of ITIL frameworks (incident, change, problem management).

6.Knowledge of banking compliance, audit, and regulatory requirements.

7.Strong analytical, communication, and vendor management skills.

Company Description:

Coldwell Banker Egypt is a leading real estate brokerage firm and the Egyptian representative of the globally renowned Coldwell Banker brand, which was founded in the United States in 1906. Since its launch in Egypt in 2001, the company has built a strong reputation for professionalism, integrity, and innovation in the local real estate market.

With a wide network of branches and expert consultants, Coldwell Banker Egypt offers comprehensive real estate services, including residential and commercial sales, leasing, property management, investment advisory, and project marketing. The company is known for its in-depth market knowledge, high service standards, and commitment to matching clients with the best property opportunities.

Backed by the strength of the international Coldwell Banker brand, Coldwell Banker Egypt continues to lead the market by providing trusted guidance and delivering exceptional value to clients across Egypt.

Job Desciption:

We are seeking a skilled Software Application Support Engineer to join our IT operations team. The successful candidate will be responsible for first and second-line support of enterprise software applications, ensuring system reliability, handling incidents and service requests, and collaborating with internal teams to maintain high-quality service delivery. The role requires solid technical expertise at both the application and database levels, as well as excellent communication and problem-solving skills.

Key Responsibilities:

1. Leads technical activities for Financial and non-Financial, (Core Banking) Business Applications delivered by 3rd party/Vendors/Built In-House
2. Act as application owner and totally responsible on the technical part for the application he manages
3. Monitor and Analyze Banking applications performance to enhance and support Business Process for specific Business Domain
4. Investigate any errors on Application that may be related to severs or databases by the needed view access as first layer who are accountable on the application readiness
5. Raise any HW or DB related issues to concerned team
6. Evaluate, Implement, administer, and tune Banking applications
7. Manage relationship with 3rd party Application Suppliers and meet established Service Level Agreements.
8. Coordinate with IT Architecture, Demand Management, PM and QA teams during project planning and execution related to all Banking Applications.
9. Implement changes related to the applications and engage other resources if needed
10. Implement data protection policies and compliance policies related to Banking applications and coordinate with IT Security
11. Analyze problems related to Supported banking applications and coordinate with designated vendors
12. Cooperate with application developers in web interfaces related to different applications.
13. Support development teams during implementation and transfer business knowledge.
14. Analysis of new releases of 3rd party applications
15. Policies, Processes & Procedures

Follow all relevant department policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.

1. Day-to-day Operations

2. Follow the day-to-day operations related to own jobs in the department to ensure continuity of work

3. Compliance

4. Comply with all relevant CBE regulations, banking laws, AML regulations and internal AAIB policies and code of conduct in order to maintain AAIB's sound legal position and mitigate any potential risks.

5. COMMUNICATIONS & WORKING RELATIONSHIPS

Internal:

• All IT departments / LOB related to the supported Application

External:

• 3rd parties/vendors

6. QUALIFICATIONS, EXPERIENCE & SKILLS

Qualifications & Experience:

• University Degree Holder in Computing / IT or equivalent industry experience.
• Minimum 9 years of Information Technology Area experience with minimum 3-6 years in IT Application experience, preferably in a Banking and Finance environment

Skills:

• Knowledge of specific 3rd party application deployed in Bank Environment
• Knowledge of Business processes supported by 3rd party applications
• Knowledge of Supplier Management Process
• Requirements gathering (data and process) and application solution design
• Knowledge of Release and Deployment Management process
• Customer oriented
• Communication skills
• Creative thinking
• Understanding of the environment
• Have needed certification and training for the profession domain
• Project management professional PMP certificate
• Leadership and management certified

Job Purpose:

The Production Support Engineer is responsible for providing advanced technical support and maintaining the stability of mission-critical applications built with Java Spring Boot. This role operates within a managed services framework, focusing on proactive system health monitoring, incident management, and continuous service improvement to meet strict SLAs. The ideal candidate will leverage strong problem-solving skills to troubleshoot complex issues within cloud-based environments that utilize Kafka and Kubernetes.

Role and Responsibilities

A. Incident and Problem Management:

• Act as a primary point of contact for resolving production incidents and service disruptions.
• Perform
  root cause analysis (RCA)
  for recurring issues and implement permanent fixes to prevent future occurrences.
• Monitor system health and performance using various tools to proactively identify and address potential issues before they impact service.

B. Application Maintenance and Support:

• Provide ongoing support for existing backend applications and microservices built with Java and Spring Boot.
• Execute application deployments and configuration changes in production and non-production environments.
• Develop and maintain scripts or small code fixes to automate support tasks and resolve bugs.

C. Managed Services and Client Engagement:

• Adhere to
  Service Level Agreements (SLAs)
  and operational best practices.
• Communicate with clients and internal stakeholders to provide status updates on incidents and resolutions.
• Contribute to
  knowledge base articles
  and documentation to improve support efficiency and team knowledge.

D. Technical Troubleshooting and Infrastructure:

• Troubleshoot issues related to
  Kafka
  (Apache and Confluent) messaging and streaming.
• Diagnose problems within
  Kubernetes
  and containerized environments.
• Work with cloud platforms (AWS, Azure, or GCP) to resolve infrastructure-related application issues

Qualifications and Education Requirements

Education:

• Bachelor's degree in Computer Science, Information Systems, or a related field (or equivalent experience).

Experience:

• 2 to 5 years of professional experience in
  Java-based development or production support
  .
• Proven experience in
  troubleshooting and debugging complex applications
  in a production environment.
• Experience in a
  managed services, support, or service delivery
  role is a plus.

Technical Skills:

• Strong proficiency in
  Java and the Spring Boot framework
  .
• Solid understanding of
  Kafka
  (Apache and Confluent platform).
• Experience with
  Kubernetes
  and containerized applications.
• Familiarity with cloud platforms like AWS, Azure, or GCP.
• Proficiency with monitoring and logging tools such as
  Splunk, Grafana, Prometheus
  , or similar.
• Strong understanding of RESTful APIs, microservices, and system integrations.

Soft Skills:

• Excellent
  problem-solving and analytical skills
  with a keen attention to detail.
• Exceptional
  communication and interpersonal skills
  , especially for client-facing situations.
• A
  customer-focused and service-oriented mindset
  .
• Ability to work independently and as part of a distributed team.

The Application Consultant serves as the expert advisor and support lead for customer applications, providing advanced (2nd and 3rd line) technical support to ensure the stability, performance, and ongoing improvement of client systems. This role is responsible for managing and resolving complex technical issues, maintaining a comprehensive understanding of customer applications and environments, and acting as the primary operational contact for clients. The consultant ensures customer satisfaction through proactive issue management, tailored documentation and training, and close collaboration with project teams to facilitate smooth implementation, testing, and ongoing support.

Responsibilities

• Provide expert-level support for customer applications (2nd and 3rd line).
• Maintain a comprehensive view of all open tickets, ensuring they are managed effectively and kept up-to-date.
• Troubleshoot and resolve complex technical issues, including bug fixes.
• Maintain a deep understanding of the customer's application(s) and related systems.
• Serve as the main point of contact for all operational needs.
• Proactively address customer issues, ensuring satisfaction and timely resolution.
• Develop customer-specific documentation and training materials.
• Work closely with project teams to ensure smooth implementation and support.
• Contribute to testing, configuration, and documentation efforts.
• Share knowledge and best practices with project and support teams.

Qualifications

• Bachelor's degree in production engineering, Mechatronics, Business Informatics, or Computer Science.
• A passionate problem solver and out-of-the-box-thinker.
• Fluent in English.
• An analytical mind, and a desire to investigate in detail.
• A passion for building and maintaining a good long-term relationship with customers.
• A team player who can also work independently.
• The ability to work in a structured way and follow procedures, while simultaneously searching for continuous improvement.
• Interest in supply chain planning is a PLUS.
• Previous support experience.

Job specific responsibilities:

1. Monitor and ensure the availability of the application on a regular basis.
2. Troubleshot and trace different application errors and bugs and recommend workarounds and solutions.
3. Handle the operations of different e-Payment systems / applications.
4. Day-to-Day Applications Operations Support activities including (Error handling, bugs investigations, IR resolving .etc.)
5. Manage configurations and deployments on different environments.
6. Weekly based on-call on a rotation schedule that guarantees 24*7 On call support coverage for all solutions operated.
7. Review and handle reported complaints and issues.
8. Provide workaround for open issues related to production solutions to minimize business and operational impacts until radical solution implementation.
9. Run regular checks for system operational monitors and handle alarms generated out of those monitors as incidents.
10. Understand the business value of the platform, product and service and make use of the understanding in the analysis and/or the resolution course of actions.
11. Perform the needed UAT testing for the assigned systems.
12. Performance of any job-related tasks assigned by direct manager/supervisor.
13. Manage fixes needed for resolving reported incident in alignment with IT change management process.

Preferred Qualifications:

Bachelor's degree in computer science, Engineering, or related discipline with an IT focus is preferred.

Preferred Experience:

• At least 1 year experience in Application support preferred banking and transactions processing fields or Government Projects is a plus
• Analytical thinking and problem determination capabilities.
• System Integrations and APIs, Postman and SOAP UI is a must.
• MS SQL, Oracle SQL hands on Experience is a must.
• Basic Networking knowledge
• Basic Linux commands.
• Awareness of IT systems Architecture.
• Preferred Programming knowledge (JAVA, .NET, Python)
• Kubernetes and OpenShift knowledge is a plus.
• No-SQL DB knowledge is a plus.

Kibana logging and ELK knowledge is a plus.

Role Description

A full-time on-site role for an Applications Support Manager for a reputable company in the financial sector located in Smart Village - October, Egypt.

He will be responsible for leading a team of engineers by providing technical support, managing deployments through UAT, PreProd and Production environments, closing tickets, integrations, vulnerability management to ensure a smooth operation of applications services.

Qualifications

• +10 years of Experience in Applications support field.

• ITIL, PMP and DevOps are a plus.

• Oracle SQL, PL/SQL, Redhat OpenShift, DynaTrace, IIS, NginX, Apache, Automation are a plus.

• Bachelor's degree in Computer Science, Information Technology, or a related field is a must.

We're Hiring: Application Support Officer

Location: The Knowledge Hub Universities (El Sewedy Education) – New Administrative Capital

We're looking for an Application Support Officer
to provide technical support, resolve issues, and ensure smooth operation of our systems for students, staff, and faculty.

What You'll Do:

• Provide support and resolve queries through our ticketing system
• Troubleshoot and solve application-related issues
• Liaise with vendors & IT teams for updates and integrations
• Support training, documentation, and new solution rollouts
• Ensure data security, backups, and IT compliance

What We're Looking For:

• Bachelor's in Business Informatics or a related field
• 1–3 years of relevant experience
• Strong problem-solving, communication & time management skills
• SQL background + basic knowledge of HTML & PHP

If you're results-driven, tech-savvy, and eager to grow in a dynamic environment, we'd love to hear from you