9 Strategic Consulting jobs in Egypt
Fraud Management Consultant
Giza
IBM
Posted 7 days ago
Job Viewed
Job Description
**Introduction**
.
**Your role and responsibilities**
* Developing, building, and delivering solutions to customers based on IBM Technology Expert Labs technologies with a focus on RegTech portfolio - Safer Payments,
* Experience in process analysis, design, and identification of RegTech opportunities
* Facilitate workshops with the business operations, technical and functional teams to understand the end to end to end processes.
* Work with business teams to simplify and improve operations by analysing processes and creating end-to-end RegTechsolution designs.
* Responsible for monitoring and managing the successful implementation of RegTech projects.
* Provide status to key stakeholders on project progress and call out project risks and mitigation plan.
* Making all your customers successful whilst achieving key metrics for yourself and Expert Labs
* Responsible for troubleshooting and problem solving
**Required technical and professional expertise**
* Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
* 5+ years experience in working in a team environment to deliver assignments/projects.
* At least 3 years of experience in at least one of the RegTech products, preferably Enterprise Fraud Monitoring tools (Safer Payments),
* Good knowledge about Linux, Unix systems, Networking and Database systems,
* Knowledge of Cloud architecture such as Containers, Kubernetes, Openshift,
* Understanding of Agile methodologies and practices in delivering IT projects.
* Good communication skills to articulate challenges and solutions in a client environment.
* Proven ability to translate business and technical requirements into solution architecture design, documentation, and best practices
* A passion and deep interest in Regulatory Technologies,
* Strong written, oral communication skills and able to manage user / vendor / customer
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
.
**Your role and responsibilities**
* Developing, building, and delivering solutions to customers based on IBM Technology Expert Labs technologies with a focus on RegTech portfolio - Safer Payments,
* Experience in process analysis, design, and identification of RegTech opportunities
* Facilitate workshops with the business operations, technical and functional teams to understand the end to end to end processes.
* Work with business teams to simplify and improve operations by analysing processes and creating end-to-end RegTechsolution designs.
* Responsible for monitoring and managing the successful implementation of RegTech projects.
* Provide status to key stakeholders on project progress and call out project risks and mitigation plan.
* Making all your customers successful whilst achieving key metrics for yourself and Expert Labs
* Responsible for troubleshooting and problem solving
**Required technical and professional expertise**
* Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
* 5+ years experience in working in a team environment to deliver assignments/projects.
* At least 3 years of experience in at least one of the RegTech products, preferably Enterprise Fraud Monitoring tools (Safer Payments),
* Good knowledge about Linux, Unix systems, Networking and Database systems,
* Knowledge of Cloud architecture such as Containers, Kubernetes, Openshift,
* Understanding of Agile methodologies and practices in delivering IT projects.
* Good communication skills to articulate challenges and solutions in a client environment.
* Proven ability to translate business and technical requirements into solution architecture design, documentation, and best practices
* A passion and deep interest in Regulatory Technologies,
* Strong written, oral communication skills and able to manage user / vendor / customer
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
This advertiser has chosen not to accept applicants from your region.
0
Associate Managing Consultant - Strategy & Transformation
Cairo, Al Qahirah
Mastercard
Posted 9 days ago
Job Viewed
Job Description
**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Associate Managing Consultant - Strategy & Transformation
Advisors & Consulting Services
Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Our Advisors & Consulting Services team combines traditional management consulting with Mastercard's rich data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations. Our teams work with a diverse global customer base across industries, from banking and payments to retail and restaurants.
The Advisors & Consulting Services group has five specializations: Strategy & Transformation, Performance Analytics, Business Experimentation, Marketing, and Program Management. Our Strategy & Transformation consultants lead clients through impactful decision-making as they tackle strategic, tactical, operational, and transformational business challenges. They apply a broad set of problem-solving techniques to improve the client's overall strategy, performance, and operations.
Positions for different specializations and levels are available in separate job postings. Please review our consulting specializations to learn more about all opportunities and apply for the position that is best suited to your background and experience: and Responsibilities
Client Impact
· Manage deliverable development and workstreams on projects across a range of industries and problem statements
· Contribute to and/or develop strategies and programs for large, regional, and global clients by leveraging data and technology solutions to unlock client value
· Manage working relationship with client managers, and act as trusted and reliable partner
Team Collaboration & Culture
· Develop sound business recommendations and deliver effective client presentations
· Plan, organize, and structure own work and that of junior project delivery consultants to identify effective analysis structures to address client problems, synthesize analyses into relevant findings, and create impactful storylines
· Lead team and external meetings, and lead or co-lead project management
· Contribute to the firm's intellectual capital and solution development
· Grow from coaching to enable ownership of day-to-day project management across client projects, and mentor junior consultants
Qualifications
Basic qualifications
· Undergraduate degree with work experience in consulting, corporate strategy, business intelligence, business line management, or product management
· Experience managing clients or internal stakeholders
· Logical, structured thinking, and affinity for numerical analysis
· Advanced Word, Excel, and PowerPoint skills
· Ability to perform multiple tasks with multiple clients in a fast-paced, deadline-driven environment
· Ability to communicate effectively in English and the local office language (if applicable)
· Eligibility to work in the country where you are applying, as well as apply for travel visas as required by travel needs
Preferred qualifications
· Experience managing tasks or workstreams in a collaborative team environment with third parties
· Experience coaching junior delivery consultants
· Relevant industry expertise
· MBA or master's degree with relevant specialization (not required)
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Associate Managing Consultant - Strategy & Transformation
Advisors & Consulting Services
Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Our Advisors & Consulting Services team combines traditional management consulting with Mastercard's rich data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations. Our teams work with a diverse global customer base across industries, from banking and payments to retail and restaurants.
The Advisors & Consulting Services group has five specializations: Strategy & Transformation, Performance Analytics, Business Experimentation, Marketing, and Program Management. Our Strategy & Transformation consultants lead clients through impactful decision-making as they tackle strategic, tactical, operational, and transformational business challenges. They apply a broad set of problem-solving techniques to improve the client's overall strategy, performance, and operations.
Positions for different specializations and levels are available in separate job postings. Please review our consulting specializations to learn more about all opportunities and apply for the position that is best suited to your background and experience: and Responsibilities
Client Impact
· Manage deliverable development and workstreams on projects across a range of industries and problem statements
· Contribute to and/or develop strategies and programs for large, regional, and global clients by leveraging data and technology solutions to unlock client value
· Manage working relationship with client managers, and act as trusted and reliable partner
Team Collaboration & Culture
· Develop sound business recommendations and deliver effective client presentations
· Plan, organize, and structure own work and that of junior project delivery consultants to identify effective analysis structures to address client problems, synthesize analyses into relevant findings, and create impactful storylines
· Lead team and external meetings, and lead or co-lead project management
· Contribute to the firm's intellectual capital and solution development
· Grow from coaching to enable ownership of day-to-day project management across client projects, and mentor junior consultants
Qualifications
Basic qualifications
· Undergraduate degree with work experience in consulting, corporate strategy, business intelligence, business line management, or product management
· Experience managing clients or internal stakeholders
· Logical, structured thinking, and affinity for numerical analysis
· Advanced Word, Excel, and PowerPoint skills
· Ability to perform multiple tasks with multiple clients in a fast-paced, deadline-driven environment
· Ability to communicate effectively in English and the local office language (if applicable)
· Eligibility to work in the country where you are applying, as well as apply for travel visas as required by travel needs
Preferred qualifications
· Experience managing tasks or workstreams in a collaborative team environment with third parties
· Experience coaching junior delivery consultants
· Relevant industry expertise
· MBA or master's degree with relevant specialization (not required)
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
This advertiser has chosen not to accept applicants from your region.
1
Cloud/it Service Management Consultant - Customer
Microsoft Corporation
Posted today
Job Viewed
Job Description
Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.
With over 15,000 employees worldwide, the Microsoft Customer Experience and Success (CEnS) organization is responsible for the strategy, design, and implementation of the Microsoft end-to-end customer experience. This newly expanded organization reflects the Microsoft ambition to be known as a customer experience company, ensuring our Microsoft mission to empower every person and every organization on the planet to achieve more is enabled by delighting customers and consistently exceeding their expectations in every interaction through a connected customer experience.
Microsoft has a tremendous opportunity to exceed customer expectations and drive greater customer loyalty and trust, which leads to greater satisfaction, retention, and growth. The CEnS organization is looking for people with a passion for delivering customer success to help us build a future where customers come to us, not only because we provide industry-leading products and services, and also because we provide a differentiated and connected customer experience that is rooted in our commitment to delivering on customer outcomes.
Are you passionate about IT Service Management and the cloud? Do you love technology but have a passion for Process and optimization? Do you want to be part of a team that has a go-to-market solution around ITSM Technology automation and service delivery solutions? These are key components to Microsoft''s Cloud Strategy. If so, you have found your dream job posting.
**Responsibilities**:
Responsibilities
Lead customers through Modern Service Management best practices
Deliver ITSM Services engagements including Workshops, Assessments, Service Improvement programs and other IT Operations consulting services
Deliver high-quality engagements in both large scale project environments and smaller, single staffed engagement models.
Demonstrate the ability to engage in IT and business executive discussions related to availability, agility, business value, costs, security management, disaster recovery, and the value of services and process in an enterprise environment is required.
Work through complex SOW''s to determine the appropriate deliverables and outcomes and further define as needed.
Knowledge transfer and sharing best practices with team members that help enhance the quality and efficiency of customer service and process management.
Establish effective working relationships with the Microsoft Business Groups by working through appropriate escalation channels.
Work as one Microsoft to establish strong relationships with Microsoft Field Sales, MCS, Premier and other internal resources as appropriate. This position has frequent engagement interaction with Microsoft Corporate customers, MCS and Premier account contacts, and Customer Support staff.
Identify new opportunities and work with account teams identify, pursue and close strategic business development opportunities while continually driving add-on business within existing.
**Qualifications**:
Role Requirements:
ITIL v3 Expert certification or ITIL V4 Foundations with significant experience and have applied knowledge of real-world environments across the service lifecycle (strategy, design, transition, operations, continual service improvement).
O365, Azure and or other cloud experience
Awareness of technical knowledge (including Microsoft System Center, and non-Microsoft products)
Map solutions to customer business problems and process-combined-with-technology solutions.
Experience in both Service Support and Service Delivery focus areas
Demonstrated experience running an IT operation combined with consulting and project management skills.
Non-Theoretical Process to Technology Mapping (taking process design and mapping to ITSM technology, and conversely, bringing technology boundaries and design basis into process design)
Maintain and expand working knowledge of current and pre-released Microsoft systems and products, as well as their integration and methods of support delivery.
Applies advanced operations analysis skills and experience in principals of ITIL/MOF, Project Management, Six Sigma, ISO2000, BS15000, and CMM to define appropriate customer solutions.
Excellent organization, communication, project management, problem-solving skills.
Proven business acumen.
Additional desired experience:
Modern service management
Cyber Security familiarity/ experience
Large Scale Desktop/Laptop migrations or upgrade
Datacenter management and consolidations and competitor tools such as Remedy, BMC, Service Now, Etc.
IT Operations manager or director level exp
With over 15,000 employees worldwide, the Microsoft Customer Experience and Success (CEnS) organization is responsible for the strategy, design, and implementation of the Microsoft end-to-end customer experience. This newly expanded organization reflects the Microsoft ambition to be known as a customer experience company, ensuring our Microsoft mission to empower every person and every organization on the planet to achieve more is enabled by delighting customers and consistently exceeding their expectations in every interaction through a connected customer experience.
Microsoft has a tremendous opportunity to exceed customer expectations and drive greater customer loyalty and trust, which leads to greater satisfaction, retention, and growth. The CEnS organization is looking for people with a passion for delivering customer success to help us build a future where customers come to us, not only because we provide industry-leading products and services, and also because we provide a differentiated and connected customer experience that is rooted in our commitment to delivering on customer outcomes.
Are you passionate about IT Service Management and the cloud? Do you love technology but have a passion for Process and optimization? Do you want to be part of a team that has a go-to-market solution around ITSM Technology automation and service delivery solutions? These are key components to Microsoft''s Cloud Strategy. If so, you have found your dream job posting.
**Responsibilities**:
Responsibilities
Lead customers through Modern Service Management best practices
Deliver ITSM Services engagements including Workshops, Assessments, Service Improvement programs and other IT Operations consulting services
Deliver high-quality engagements in both large scale project environments and smaller, single staffed engagement models.
Demonstrate the ability to engage in IT and business executive discussions related to availability, agility, business value, costs, security management, disaster recovery, and the value of services and process in an enterprise environment is required.
Work through complex SOW''s to determine the appropriate deliverables and outcomes and further define as needed.
Knowledge transfer and sharing best practices with team members that help enhance the quality and efficiency of customer service and process management.
Establish effective working relationships with the Microsoft Business Groups by working through appropriate escalation channels.
Work as one Microsoft to establish strong relationships with Microsoft Field Sales, MCS, Premier and other internal resources as appropriate. This position has frequent engagement interaction with Microsoft Corporate customers, MCS and Premier account contacts, and Customer Support staff.
Identify new opportunities and work with account teams identify, pursue and close strategic business development opportunities while continually driving add-on business within existing.
**Qualifications**:
Role Requirements:
ITIL v3 Expert certification or ITIL V4 Foundations with significant experience and have applied knowledge of real-world environments across the service lifecycle (strategy, design, transition, operations, continual service improvement).
O365, Azure and or other cloud experience
Awareness of technical knowledge (including Microsoft System Center, and non-Microsoft products)
Map solutions to customer business problems and process-combined-with-technology solutions.
Experience in both Service Support and Service Delivery focus areas
Demonstrated experience running an IT operation combined with consulting and project management skills.
Non-Theoretical Process to Technology Mapping (taking process design and mapping to ITSM technology, and conversely, bringing technology boundaries and design basis into process design)
Maintain and expand working knowledge of current and pre-released Microsoft systems and products, as well as their integration and methods of support delivery.
Applies advanced operations analysis skills and experience in principals of ITIL/MOF, Project Management, Six Sigma, ISO2000, BS15000, and CMM to define appropriate customer solutions.
Excellent organization, communication, project management, problem-solving skills.
Proven business acumen.
Additional desired experience:
Modern service management
Cyber Security familiarity/ experience
Large Scale Desktop/Laptop migrations or upgrade
Datacenter management and consolidations and competitor tools such as Remedy, BMC, Service Now, Etc.
IT Operations manager or director level exp
This advertiser has chosen not to accept applicants from your region.
2
Cloud/it Service Management Consultant - Customer
Microsoft Corporation
Posted today
Job Viewed
Job Description
Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.
With over 15,000 employees worldwide, the Microsoft Customer Experience and Success (CEnS) organization is responsible for the strategy, design, and implementation of the Microsoft end-to-end customer experience. This newly expanded organization reflects the Microsoft ambition to be known as a customer experience company, ensuring our Microsoft mission to empower every person and every organization on the planet to achieve more is enabled by delighting customers and consistently exceeding their expectations in every interaction through a connected customer experience.
Microsoft has a tremendous opportunity to exceed customer expectations and drive greater customer loyalty and trust, which leads to greater satisfaction, retention, and growth. The CEnS organization is looking for people with a passion for delivering customer success to help us build a future where customers come to us, not only because we provide industry-leading products and services, and also because we provide a differentiated and connected customer experience that is rooted in our commitment to delivering on customer outcomes.
Are you passionate about IT Service Management and the cloud? Do you love technology but have a passion for Process and optimization? Do you want to be part of a team that has a go-to-market solution around ITSM Technology automation and service delivery solutions? These are key components to Microsoft''s Cloud Strategy. If so, you have found your dream job posting.
**Responsibilities**:
Responsibilities
Lead customers through Modern Service Management best practices
Deliver ITSM Services engagements including Workshops, Assessments, Service Improvement programs and other IT Operations consulting services
Deliver high-quality engagements in both large scale project environments and smaller, single staffed engagement models.
Demonstrate the ability to engage in IT and business executive discussions related to availability, agility, business value, costs, security management, disaster recovery, and the value of services and process in an enterprise environment is required.
Work through complex SOW''s to determine the appropriate deliverables and outcomes and further define as needed.
Knowledge transfer and sharing best practices with team members that help enhance the quality and efficiency of customer service and process management.
Establish effective working relationships with the Microsoft Business Groups by working through appropriate escalation channels.
Work as one Microsoft to establish strong relationships with Microsoft Field Sales, MCS, Premier and other internal resources as appropriate. This position has frequent engagement interaction with Microsoft Corporate customers, MCS and Premier account contacts, and Customer Support staff.
Identify new opportunities and work with account teams identify, pursue and close strategic business development opportunities while continually driving add-on business within existing.
**Qualifications**:
Role Requirements:
ITIL v3 Expert certification or ITIL V4 Foundations with significant experience and have applied knowledge of real-world environments across the service lifecycle (strategy, design, transition, operations, continual service improvement).
O365, Azure and or other cloud experience
Awareness of technical knowledge (including Microsoft System Center, and non-Microsoft products)
Map solutions to customer business problems and process-combined-with-technology solutions.
Experience in both Service Support and Service Delivery focus areas
Demonstrated experience running an IT operation combined with consulting and project management skills.
Non-Theoretical Process to Technology Mapping (taking process design and mapping to ITSM technology, and conversely, bringing technology boundaries and design basis into process design)
Maintain and expand working knowledge of current and pre-released Microsoft systems and products, as well as their integration and methods of support delivery.
Applies advanced operations analysis skills and experience in principals of ITIL/MOF, Project Management, Six Sigma, ISO2000, BS15000, and CMM to define appropriate customer solutions.
Excellent organization, communication, project management, problem-solving skills.
Proven business acumen.
Additional desired experience:
Modern service management
Cyber Security familiarity/ experience
Large Scale Desktop/Laptop migrations or upgrade
Datacenter management and consolidations and competitor tools such as Remedy, BMC, Service Now, Etc.
IT Operations manager or director level exp
With over 15,000 employees worldwide, the Microsoft Customer Experience and Success (CEnS) organization is responsible for the strategy, design, and implementation of the Microsoft end-to-end customer experience. This newly expanded organization reflects the Microsoft ambition to be known as a customer experience company, ensuring our Microsoft mission to empower every person and every organization on the planet to achieve more is enabled by delighting customers and consistently exceeding their expectations in every interaction through a connected customer experience.
Microsoft has a tremendous opportunity to exceed customer expectations and drive greater customer loyalty and trust, which leads to greater satisfaction, retention, and growth. The CEnS organization is looking for people with a passion for delivering customer success to help us build a future where customers come to us, not only because we provide industry-leading products and services, and also because we provide a differentiated and connected customer experience that is rooted in our commitment to delivering on customer outcomes.
Are you passionate about IT Service Management and the cloud? Do you love technology but have a passion for Process and optimization? Do you want to be part of a team that has a go-to-market solution around ITSM Technology automation and service delivery solutions? These are key components to Microsoft''s Cloud Strategy. If so, you have found your dream job posting.
**Responsibilities**:
Responsibilities
Lead customers through Modern Service Management best practices
Deliver ITSM Services engagements including Workshops, Assessments, Service Improvement programs and other IT Operations consulting services
Deliver high-quality engagements in both large scale project environments and smaller, single staffed engagement models.
Demonstrate the ability to engage in IT and business executive discussions related to availability, agility, business value, costs, security management, disaster recovery, and the value of services and process in an enterprise environment is required.
Work through complex SOW''s to determine the appropriate deliverables and outcomes and further define as needed.
Knowledge transfer and sharing best practices with team members that help enhance the quality and efficiency of customer service and process management.
Establish effective working relationships with the Microsoft Business Groups by working through appropriate escalation channels.
Work as one Microsoft to establish strong relationships with Microsoft Field Sales, MCS, Premier and other internal resources as appropriate. This position has frequent engagement interaction with Microsoft Corporate customers, MCS and Premier account contacts, and Customer Support staff.
Identify new opportunities and work with account teams identify, pursue and close strategic business development opportunities while continually driving add-on business within existing.
**Qualifications**:
Role Requirements:
ITIL v3 Expert certification or ITIL V4 Foundations with significant experience and have applied knowledge of real-world environments across the service lifecycle (strategy, design, transition, operations, continual service improvement).
O365, Azure and or other cloud experience
Awareness of technical knowledge (including Microsoft System Center, and non-Microsoft products)
Map solutions to customer business problems and process-combined-with-technology solutions.
Experience in both Service Support and Service Delivery focus areas
Demonstrated experience running an IT operation combined with consulting and project management skills.
Non-Theoretical Process to Technology Mapping (taking process design and mapping to ITSM technology, and conversely, bringing technology boundaries and design basis into process design)
Maintain and expand working knowledge of current and pre-released Microsoft systems and products, as well as their integration and methods of support delivery.
Applies advanced operations analysis skills and experience in principals of ITIL/MOF, Project Management, Six Sigma, ISO2000, BS15000, and CMM to define appropriate customer solutions.
Excellent organization, communication, project management, problem-solving skills.
Proven business acumen.
Additional desired experience:
Modern service management
Cyber Security familiarity/ experience
Large Scale Desktop/Laptop migrations or upgrade
Datacenter management and consolidations and competitor tools such as Remedy, BMC, Service Now, Etc.
IT Operations manager or director level exp
This advertiser has chosen not to accept applicants from your region.
3
Cloud/it Service Management Consultant - Customer
Microsoft Corporation
Posted today
Job Viewed
Job Description
Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.
With over 15,000 employees worldwide, the Microsoft Customer Experience and Success (CEnS) organization is responsible for the strategy, design, and implementation of the Microsoft end-to-end customer experience. This newly expanded organization reflects the Microsoft ambition to be known as a customer experience company, ensuring our Microsoft mission to empower every person and every organization on the planet to achieve more is enabled by delighting customers and consistently exceeding their expectations in every interaction through a connected customer experience.
Microsoft has a tremendous opportunity to exceed customer expectations and drive greater customer loyalty and trust, which leads to greater satisfaction, retention, and growth. The CEnS organization is looking for people with a passion for delivering customer success to help us build a future where customers come to us, not only because we provide industry-leading products and services, and also because we provide a differentiated and connected customer experience that is rooted in our commitment to delivering on customer outcomes.
Are you passionate about IT Service Management and the cloud? Do you love technology but have a passion for Process and optimization? Do you want to be part of a team that has a go-to-market solution around ITSM Technology automation and service delivery solutions? These are key components to Microsoft''s Cloud Strategy. If so, you have found your dream job posting.
**Responsibilities**:
Responsibilities
Lead customers through Modern Service Management best practices
Deliver ITSM Services engagements including Workshops, Assessments, Service Improvement programs and other IT Operations consulting services
Deliver high-quality engagements in both large scale project environments and smaller, single staffed engagement models.
Demonstrate the ability to engage in IT and business executive discussions related to availability, agility, business value, costs, security management, disaster recovery, and the value of services and process in an enterprise environment is required.
Work through complex SOW''s to determine the appropriate deliverables and outcomes and further define as needed.
Knowledge transfer and sharing best practices with team members that help enhance the quality and efficiency of customer service and process management.
Establish effective working relationships with the Microsoft Business Groups by working through appropriate escalation channels.
Work as one Microsoft to establish strong relationships with Microsoft Field Sales, MCS, Premier and other internal resources as appropriate. This position has frequent engagement interaction with Microsoft Corporate customers, MCS and Premier account contacts, and Customer Support staff.
Identify new opportunities and work with account teams identify, pursue and close strategic business development opportunities while continually driving add-on business within existing.
**Qualifications**:
Role Requirements:
ITIL v3 Expert certification or ITIL V4 Foundations with significant experience and have applied knowledge of real-world environments across the service lifecycle (strategy, design, transition, operations, continual service improvement).
O365, Azure and or other cloud experience
Awareness of technical knowledge (including Microsoft System Center, and non-Microsoft products)
Map solutions to customer business problems and process-combined-with-technology solutions.
Experience in both Service Support and Service Delivery focus areas
Demonstrated experience running an IT operation combined with consulting and project management skills.
Non-Theoretical Process to Technology Mapping (taking process design and mapping to ITSM technology, and conversely, bringing technology boundaries and design basis into process design)
Maintain and expand working knowledge of current and pre-released Microsoft systems and products, as well as their integration and methods of support delivery.
Applies advanced operations analysis skills and experience in principals of ITIL/MOF, Project Management, Six Sigma, ISO2000, BS15000, and CMM to define appropriate customer solutions.
Excellent organization, communication, project management, problem-solving skills.
Proven business acumen.
Additional desired experience:
Modern service management
Cyber Security familiarity/ experience
Large Scale Desktop/Laptop migrations or upgrade
Datacenter management and consolidations and competitor tools such as Remedy, BMC, Service Now, Etc.
IT Operations manager or director level exp
With over 15,000 employees worldwide, the Microsoft Customer Experience and Success (CEnS) organization is responsible for the strategy, design, and implementation of the Microsoft end-to-end customer experience. This newly expanded organization reflects the Microsoft ambition to be known as a customer experience company, ensuring our Microsoft mission to empower every person and every organization on the planet to achieve more is enabled by delighting customers and consistently exceeding their expectations in every interaction through a connected customer experience.
Microsoft has a tremendous opportunity to exceed customer expectations and drive greater customer loyalty and trust, which leads to greater satisfaction, retention, and growth. The CEnS organization is looking for people with a passion for delivering customer success to help us build a future where customers come to us, not only because we provide industry-leading products and services, and also because we provide a differentiated and connected customer experience that is rooted in our commitment to delivering on customer outcomes.
Are you passionate about IT Service Management and the cloud? Do you love technology but have a passion for Process and optimization? Do you want to be part of a team that has a go-to-market solution around ITSM Technology automation and service delivery solutions? These are key components to Microsoft''s Cloud Strategy. If so, you have found your dream job posting.
**Responsibilities**:
Responsibilities
Lead customers through Modern Service Management best practices
Deliver ITSM Services engagements including Workshops, Assessments, Service Improvement programs and other IT Operations consulting services
Deliver high-quality engagements in both large scale project environments and smaller, single staffed engagement models.
Demonstrate the ability to engage in IT and business executive discussions related to availability, agility, business value, costs, security management, disaster recovery, and the value of services and process in an enterprise environment is required.
Work through complex SOW''s to determine the appropriate deliverables and outcomes and further define as needed.
Knowledge transfer and sharing best practices with team members that help enhance the quality and efficiency of customer service and process management.
Establish effective working relationships with the Microsoft Business Groups by working through appropriate escalation channels.
Work as one Microsoft to establish strong relationships with Microsoft Field Sales, MCS, Premier and other internal resources as appropriate. This position has frequent engagement interaction with Microsoft Corporate customers, MCS and Premier account contacts, and Customer Support staff.
Identify new opportunities and work with account teams identify, pursue and close strategic business development opportunities while continually driving add-on business within existing.
**Qualifications**:
Role Requirements:
ITIL v3 Expert certification or ITIL V4 Foundations with significant experience and have applied knowledge of real-world environments across the service lifecycle (strategy, design, transition, operations, continual service improvement).
O365, Azure and or other cloud experience
Awareness of technical knowledge (including Microsoft System Center, and non-Microsoft products)
Map solutions to customer business problems and process-combined-with-technology solutions.
Experience in both Service Support and Service Delivery focus areas
Demonstrated experience running an IT operation combined with consulting and project management skills.
Non-Theoretical Process to Technology Mapping (taking process design and mapping to ITSM technology, and conversely, bringing technology boundaries and design basis into process design)
Maintain and expand working knowledge of current and pre-released Microsoft systems and products, as well as their integration and methods of support delivery.
Applies advanced operations analysis skills and experience in principals of ITIL/MOF, Project Management, Six Sigma, ISO2000, BS15000, and CMM to define appropriate customer solutions.
Excellent organization, communication, project management, problem-solving skills.
Proven business acumen.
Additional desired experience:
Modern service management
Cyber Security familiarity/ experience
Large Scale Desktop/Laptop migrations or upgrade
Datacenter management and consolidations and competitor tools such as Remedy, BMC, Service Now, Etc.
IT Operations manager or director level exp
This advertiser has chosen not to accept applicants from your region.
4
Oracle Risk Management Lead Consultant
Cairo, Al Qahirah
Accenture Middle East
Posted 10 days ago
Job Viewed
Job Description
The Role
Are you ready to be an SME in Business Operation Management, collaborate and manage the team to perform, and engage with multiple teams to contribute on key decisions? Join us in providing solutions to problems for their immediate team and across multiple teams. Let's embark on this exciting journey together! Job Summery - Lead and architect platform transformation programs through combined application and functional process expertise. - Engage with customers on business challenges and the value of solutions. - Design technology solutions to meet business requirements.
Requirements
- Beginner proficiency in Business Operation Management. - Intermediate proficiency in Business Process Design. - A minimum of 4 years of experience in relevant related skills. - Bachelor's Degree in relevant field of studies BONUS POINTS IF YOU HAVE: - Intermediate proficiency in Data Analysis - Advanced proficiency in Project Management - Expert proficiency in Stakeholder Engagement
About the company
Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world\'s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments.
Are you ready to be an SME in Business Operation Management, collaborate and manage the team to perform, and engage with multiple teams to contribute on key decisions? Join us in providing solutions to problems for their immediate team and across multiple teams. Let's embark on this exciting journey together! Job Summery - Lead and architect platform transformation programs through combined application and functional process expertise. - Engage with customers on business challenges and the value of solutions. - Design technology solutions to meet business requirements.
Requirements
- Beginner proficiency in Business Operation Management. - Intermediate proficiency in Business Process Design. - A minimum of 4 years of experience in relevant related skills. - Bachelor's Degree in relevant field of studies BONUS POINTS IF YOU HAVE: - Intermediate proficiency in Data Analysis - Advanced proficiency in Project Management - Expert proficiency in Stakeholder Engagement
About the company
Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world\'s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments.
This advertiser has chosen not to accept applicants from your region.
5
Consultant, Advisors & Consulting Services, Strategy & Transformation
Cairo, Al Qahirah
Mastercard
Posted today
Job Viewed
Job Description
**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Consultant, Advisors & Consulting Services, Strategy & Transformation
Consultant - Strategy & Transformation
Advisors & Consulting Services
Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Our Advisors & Consulting Services team combines traditional management consulting with Mastercard's rich data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations. Our teams work with a diverse global customer base across industries, from banking and payments to retail and restaurants.
The Advisors & Consulting Services group has five specializations: Strategy & Transformation, Performance Analytics, Business Experimentation, Marketing, and Program Management. Our Strategy & Transformation consultants lead clients through impactful decision-making as they tackle strategic, tactical, operational, and transformational business challenges. They apply a broad set of problem-solving techniques to improve the client's overall strategy, performance, and operations.
Positions for different specializations and levels are available in separate job postings. Please review our consulting specializations to learn more about all opportunities and apply for the position that is best suited to your background and experience: and Responsibilities
Client Impact
· Provide creative input on projects across a range of industries and problem statements
· Contribute to the development of strategies and programs for regional and global clients by leveraging data and technology solutions to unlock client value
· Collaborate with Mastercard team to understand clients' needs, agenda, and risks
· Develop working relationship with client analysts/managers, and act as trusted and reliable partner
Team Collaboration & Culture
· Collaborate with senior project delivery consultants to identify key findings, prepare effective presentations, and deliver recommendations to clients
· Independently identify issues in defined area of analysis, and structure and synthesize own analysis to highlight relevant findings
· Lead internal and client meetings, and contribute to project management
· Contribute to the firm's intellectual capital
· Receive mentorship from consulting leaders for professional growth and development
Qualifications
Basic qualifications
· Undergraduate degree with work experience in consulting, corporate strategy, business intelligence, business line management, or product management
· Relevant client or internal stakeholder management experience
· Logical, structured thinking, and affinity for numerical analysis
· Advanced Word, Excel, and PowerPoint skills
· Ability to perform multiple tasks with multiple clients in a fast-paced, deadline-driven environment
· Ability to communicate effectively in English and the local office language (if applicable)
· Eligibility to work in the country where you are applying, as well as apply for travel visas as required by travel needs
Preferred qualifications
· Ability to identify problems, brainstorm and analyze answers, and implement the best solutions
· Experience managing tasks or workstreams in a collaborative team environment with third parties
· Relevant industry expertise
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Consultant, Advisors & Consulting Services, Strategy & Transformation
Consultant - Strategy & Transformation
Advisors & Consulting Services
Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Our Advisors & Consulting Services team combines traditional management consulting with Mastercard's rich data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations. Our teams work with a diverse global customer base across industries, from banking and payments to retail and restaurants.
The Advisors & Consulting Services group has five specializations: Strategy & Transformation, Performance Analytics, Business Experimentation, Marketing, and Program Management. Our Strategy & Transformation consultants lead clients through impactful decision-making as they tackle strategic, tactical, operational, and transformational business challenges. They apply a broad set of problem-solving techniques to improve the client's overall strategy, performance, and operations.
Positions for different specializations and levels are available in separate job postings. Please review our consulting specializations to learn more about all opportunities and apply for the position that is best suited to your background and experience: and Responsibilities
Client Impact
· Provide creative input on projects across a range of industries and problem statements
· Contribute to the development of strategies and programs for regional and global clients by leveraging data and technology solutions to unlock client value
· Collaborate with Mastercard team to understand clients' needs, agenda, and risks
· Develop working relationship with client analysts/managers, and act as trusted and reliable partner
Team Collaboration & Culture
· Collaborate with senior project delivery consultants to identify key findings, prepare effective presentations, and deliver recommendations to clients
· Independently identify issues in defined area of analysis, and structure and synthesize own analysis to highlight relevant findings
· Lead internal and client meetings, and contribute to project management
· Contribute to the firm's intellectual capital
· Receive mentorship from consulting leaders for professional growth and development
Qualifications
Basic qualifications
· Undergraduate degree with work experience in consulting, corporate strategy, business intelligence, business line management, or product management
· Relevant client or internal stakeholder management experience
· Logical, structured thinking, and affinity for numerical analysis
· Advanced Word, Excel, and PowerPoint skills
· Ability to perform multiple tasks with multiple clients in a fast-paced, deadline-driven environment
· Ability to communicate effectively in English and the local office language (if applicable)
· Eligibility to work in the country where you are applying, as well as apply for travel visas as required by travel needs
Preferred qualifications
· Ability to identify problems, brainstorm and analyze answers, and implement the best solutions
· Experience managing tasks or workstreams in a collaborative team environment with third parties
· Relevant industry expertise
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
This advertiser has chosen not to accept applicants from your region.
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6
Consultant, Services Project/program Management
Dell Technologies - RSA
Posted today
Job Viewed
Job Description
**Consultant, Services Project/Program Management - Hold-Co**
**Principal Responsibilities**:
- Strategize, implement and maintain strategic Programs that adhere to organizational objectives while overseeing multiple project teams ensuring program goals are reached.
- Deliver insights for better - data-based decision making.
- Feasibility studies on expanding footprint to other functions.
- Help align local execution with global strategy for each of RSA’s BUs.
- Develop cross functional collaboration programs to drive consistent best practices across the Business Units.
- Quality control via regular business reporting and Developing Management dashboard to maintain high level of visibility with RSA executives.
- Create and Maintain all documentations related to CoE supporting functions.
- Plan and coordinate all CoE Major events.
**Skills**:
- Proficiency in Microsoft Office and other office productivity tools, with aptitude to learn new software and systems.
- Proactive problem solver with exceptional communication and interpersonal skills.
- Should be well-organized, have great time management skills and ability to multi-task.
- Proven ability to work both independently and within a team environment.
**Experience**:
- 10+ years of relevant professional experience.
- RSA is committed to the principle of equal employment opportunity for all employees and applicants for employment and to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, and any other category protected by applicable country law.
**Principal Responsibilities**:
- Strategize, implement and maintain strategic Programs that adhere to organizational objectives while overseeing multiple project teams ensuring program goals are reached.
- Deliver insights for better - data-based decision making.
- Feasibility studies on expanding footprint to other functions.
- Help align local execution with global strategy for each of RSA’s BUs.
- Develop cross functional collaboration programs to drive consistent best practices across the Business Units.
- Quality control via regular business reporting and Developing Management dashboard to maintain high level of visibility with RSA executives.
- Create and Maintain all documentations related to CoE supporting functions.
- Plan and coordinate all CoE Major events.
**Skills**:
- Proficiency in Microsoft Office and other office productivity tools, with aptitude to learn new software and systems.
- Proactive problem solver with exceptional communication and interpersonal skills.
- Should be well-organized, have great time management skills and ability to multi-task.
- Proven ability to work both independently and within a team environment.
**Experience**:
- 10+ years of relevant professional experience.
- RSA is committed to the principle of equal employment opportunity for all employees and applicants for employment and to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, and any other category protected by applicable country law.
This advertiser has chosen not to accept applicants from your region.
7
Consultant, Services Project/program Management
Cairo, Al Qahirah
RSA
Posted today
Job Viewed
Job Description
**Consultant, Services Project/Program Management - HoldCo**
RSA offers mission-driven security solutions that provide organizations with a unified approach to managing digital risk that hinges on integrated visibility, automated insights and coordinated actions. RSA solutions are designed to effectively detect and respond to advanced attacks; manage user access control; and reduce business risk, fraud and cybercrime. RSA protects millions of users around the world and helps more than 90 percent of the Fortune 500 companies, and every branch of the U.S. federal government, thrive and continuously adapt to transformational change.
**Principal Responsibilities**:
- Strategize, implement and maintain strategic Programs that adhere to organizational objectives while overseeing multiple project teams ensuring program goals are reached.
- Deliver insights for better - data-based decision making.
- Feasibility studies on expanding footprint to other functions.
- Help align local execution with global strategy for each of RSA’s BUs.
- Develop cross functional collaboration programs to drive consistent best practices across the Business Units.
- Quality control via regular business reporting and Developing Management dashboard to maintain high level of visibility with RSA executives.
- Create and maintain all documentations related to CoE supporting functions.
- Plan and coordinate all CoE Major events.
**Skills**:
- Proficiency in Microsoft Office and other office productivity tools, with aptitude to learn new software and systems.
- Proactive problem solver with exceptional communication and interpersonal skills.
- Should be well-organized, have great time management skills and ability to multi-task.
- Proven ability to work both independently and within a team environment.
**Experience**:
- 10+ years of relevant professional experience.
- RSA is committed to the principle of equal employment opportunity for all employees and applicants for employment and to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, and any other category protected by applicable country law. _
RSA offers mission-driven security solutions that provide organizations with a unified approach to managing digital risk that hinges on integrated visibility, automated insights and coordinated actions. RSA solutions are designed to effectively detect and respond to advanced attacks; manage user access control; and reduce business risk, fraud and cybercrime. RSA protects millions of users around the world and helps more than 90 percent of the Fortune 500 companies, and every branch of the U.S. federal government, thrive and continuously adapt to transformational change.
**Principal Responsibilities**:
- Strategize, implement and maintain strategic Programs that adhere to organizational objectives while overseeing multiple project teams ensuring program goals are reached.
- Deliver insights for better - data-based decision making.
- Feasibility studies on expanding footprint to other functions.
- Help align local execution with global strategy for each of RSA’s BUs.
- Develop cross functional collaboration programs to drive consistent best practices across the Business Units.
- Quality control via regular business reporting and Developing Management dashboard to maintain high level of visibility with RSA executives.
- Create and maintain all documentations related to CoE supporting functions.
- Plan and coordinate all CoE Major events.
**Skills**:
- Proficiency in Microsoft Office and other office productivity tools, with aptitude to learn new software and systems.
- Proactive problem solver with exceptional communication and interpersonal skills.
- Should be well-organized, have great time management skills and ability to multi-task.
- Proven ability to work both independently and within a team environment.
**Experience**:
- 10+ years of relevant professional experience.
- RSA is committed to the principle of equal employment opportunity for all employees and applicants for employment and to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, and any other category protected by applicable country law. _
This advertiser has chosen not to accept applicants from your region.
8