103 Service Delivery jobs in Egypt
Service Delivery Manager
Oracle
Posted today
Job Viewed
Job Description
Service Delivery Manager-22000DIK
**Applicants are required to read, write, and speak the following languages***: English
**Preferred Qualifications**
To manage and develop the Managed Cloud Services (MCS) relationship with designated account(s) throughout the engagement against the contractual deliverables & commercials. To work at a senior level within the customer, become the trusted advisor for the customer, in order to help the customer to maximize their investment in Oracle and represent them across the wider Oracle organization. To drive a high degree of satisfaction and reference ability, to protect and enhance Advances Customer Services (ACS) revenue streams
**Job Description**:
RESPONSIBILITIES:
- Deliver high levels of customer satisfaction
- Establishing the account(s) as a referenceable customer
- Manage the customer in accordance with the contract
- Manage the delivery engagement as defined by MCS processes & tools, including creating and maintaining accurate service documentation
- Co-ordinate the resources required to deliver the service to the allocated customer(s)
- Assuring and improving high quality of MCS service.
- Manage the contractual commercials, ensuring that the margin is maintained & developing plans to improve margin where appropriate
- Manage commercial aspects of the contract such as rebates, storage costs, work packages, etc.
- Assisting in the renewal of MCS contracts and contributing to pre-sales activities
- Develop strategic relationships with senior members i.e. CIO, CTO of the customer management team.
- Represent the customer within Oracle and act as their advocate
- Developing cross-team or 3rd party relationships, and working with these teams in delivering a comprehensive service to the customer
- Developing and maintaining relationships with senior management across Oracle lines of business within the designated account(s)
- Advising the account on the most effective and efficient way to use Oracle services and products
- Establishing and communicating the Oracle service spectrum within the account(s) and identifying potential sales opportunities
- Identifying additional opportunities for customers to engage with Oracle, such as Special Interest Group (SIG), Oracle Customer Advisory Board (OCAB) plus other technical and business events.
- Generate a Project Plan for each project which fully reflects MCS requirements
- Communicate the plan and gain customer and third party buy-in and agreement
- Drive the implementation of the Project Plan
- Monitor and report the progress against the Project Plan
ACCOUNTABILITIES:
- Customer satisfaction and reference ability for the MCS service/contract
- Commercial aspects of the MCS contract, particularly margin
- Monitor support service effort and report against agreed budget(s)
- Delivery of the MCS service components and supporting documentation, particularly 52-week plans, account reviews
- Create and maintain accurate customer information using Customer Intelligence tools
- Produce Project Scope Objectives and Approach that outline the Project Management processes
- Generate & manage work plan, key deliverables, resources required, roles and responsibilities, risks, issues, and dependencies according to MCS standards
- Produce regular and accurate progress reports
- Work with other Oracle lines of business to create and maintain the Account Plan for each relevant account(s)
- Operate in line with Oracle's business processes and procedures
QUALIFICATIONS:
- 8+ years IT project management experience, in B2B environments
- PRINCE2 / PMP and standard ITIL Certification is desirable
- Strong interpersonal skills, good communicator
- Extensive customer interaction experience at middle or executive levels. Solid industry experience/knowledge.
- Preferable previous Outsourcing/MCS delivery or implementation experience
- Proven track record of building strategic relationships and delivering high levels of customer service
- Proven day-to-day service delivery experience, this should be in current role
- Previous experience of working in a virtual team, and taking the lead role for that team
**Detailed Description and Job Requirements**
This position will be responsible for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of Oracle’s products. In addition, this position will be a leader in ensuring overall customer satisfaction with Oracle’s products and related implementation services.
**Job**: Support
**Location**: EG-EG,Egypt-Giza
**Job Type**: Regular Employee Hire
**Organization**: Oracle
**Applicants are required to read, write, and speak the following languages***: English
**Preferred Qualifications**
To manage and develop the Managed Cloud Services (MCS) relationship with designated account(s) throughout the engagement against the contractual deliverables & commercials. To work at a senior level within the customer, become the trusted advisor for the customer, in order to help the customer to maximize their investment in Oracle and represent them across the wider Oracle organization. To drive a high degree of satisfaction and reference ability, to protect and enhance Advances Customer Services (ACS) revenue streams
**Job Description**:
RESPONSIBILITIES:
- Deliver high levels of customer satisfaction
- Establishing the account(s) as a referenceable customer
- Manage the customer in accordance with the contract
- Manage the delivery engagement as defined by MCS processes & tools, including creating and maintaining accurate service documentation
- Co-ordinate the resources required to deliver the service to the allocated customer(s)
- Assuring and improving high quality of MCS service.
- Manage the contractual commercials, ensuring that the margin is maintained & developing plans to improve margin where appropriate
- Manage commercial aspects of the contract such as rebates, storage costs, work packages, etc.
- Assisting in the renewal of MCS contracts and contributing to pre-sales activities
- Develop strategic relationships with senior members i.e. CIO, CTO of the customer management team.
- Represent the customer within Oracle and act as their advocate
- Developing cross-team or 3rd party relationships, and working with these teams in delivering a comprehensive service to the customer
- Developing and maintaining relationships with senior management across Oracle lines of business within the designated account(s)
- Advising the account on the most effective and efficient way to use Oracle services and products
- Establishing and communicating the Oracle service spectrum within the account(s) and identifying potential sales opportunities
- Identifying additional opportunities for customers to engage with Oracle, such as Special Interest Group (SIG), Oracle Customer Advisory Board (OCAB) plus other technical and business events.
- Generate a Project Plan for each project which fully reflects MCS requirements
- Communicate the plan and gain customer and third party buy-in and agreement
- Drive the implementation of the Project Plan
- Monitor and report the progress against the Project Plan
ACCOUNTABILITIES:
- Customer satisfaction and reference ability for the MCS service/contract
- Commercial aspects of the MCS contract, particularly margin
- Monitor support service effort and report against agreed budget(s)
- Delivery of the MCS service components and supporting documentation, particularly 52-week plans, account reviews
- Create and maintain accurate customer information using Customer Intelligence tools
- Produce Project Scope Objectives and Approach that outline the Project Management processes
- Generate & manage work plan, key deliverables, resources required, roles and responsibilities, risks, issues, and dependencies according to MCS standards
- Produce regular and accurate progress reports
- Work with other Oracle lines of business to create and maintain the Account Plan for each relevant account(s)
- Operate in line with Oracle's business processes and procedures
QUALIFICATIONS:
- 8+ years IT project management experience, in B2B environments
- PRINCE2 / PMP and standard ITIL Certification is desirable
- Strong interpersonal skills, good communicator
- Extensive customer interaction experience at middle or executive levels. Solid industry experience/knowledge.
- Preferable previous Outsourcing/MCS delivery or implementation experience
- Proven track record of building strategic relationships and delivering high levels of customer service
- Proven day-to-day service delivery experience, this should be in current role
- Previous experience of working in a virtual team, and taking the lead role for that team
**Detailed Description and Job Requirements**
This position will be responsible for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of Oracle’s products. In addition, this position will be a leader in ensuring overall customer satisfaction with Oracle’s products and related implementation services.
**Job**: Support
**Location**: EG-EG,Egypt-Giza
**Job Type**: Regular Employee Hire
**Organization**: Oracle
This advertiser has chosen not to accept applicants from your region.
0
Service Delivery Coordinator
Baker Hughes
Posted today
Job Viewed
Job Description
**About Us**:
At Baker Hughes, we are transforming the future of energy. With operations in over 120 countries, we are developing and deploying industry-leading technologies and services to take energy forward.
For more than a century, our inventions have revolutionized energy. Today, we are bringing our expertise to make oil and gas safer, cleaner, and more efficient.
Our people are the trusted experts, relied on to solve customer challenges big and small. We invest in the health and well-being of our workforce, train and reward talent, and develop leaders at all levels to bring out the best in each other.
We believe in creating an environment of diversity and inclusion, without bias. We know we are better when all of our people are developed, engaged, and able to bring their completely authentic selves to work.
We are makers, inventors, and leaders who are not afraid of the tough challenges. We believe pushing boundaries will help to lead the way for a new energy future.
**Role Summary**:
**Essential Responsibilities**:
- Protect the health and safety of our personnel and the environment
- Conduct all activities in line with our non-negotiables, applicable processes and cultural pillars
- Ensuring the assigned contracts/quotes are fully understood and capitalized upon
- Coordinate and monitor all job activities as outlined in MTJC across organizational boundaries
- Responsible for scheduling and dispatching of resources in line with job requirements
- Primary contact for client for job preparation, execution and close out, and as such, will manage the relationship to ensure business success for BHGE
- Be familiar with the assigned client’s process for MOC / escalation to ensure the proper process is followed when there is risk of not achieving the clients’ objectives (examples clients asking for BHGE to operate outside of product specifications, client asking BHGE to execute work in way that is not aligned with the BHGE SOP
- Prompt escalation of issues that can impact service delivery, ensure invoice is in line with contract/quote, with no revenue leakage and timely collection of cash
**Qualifications/Requirements**:
- Bachelor's degree from an accredited university or college (or a high school diploma GED with at least experience in Services).
- Have a minimum of 10 years of experience in the Directional Drilling in the Oil and Gas industry.
- Preferable to have service delivery coordination and or customer experience based in Egypt.
- Strong oral and written communication skills.
- Strong interpersonal and leadership skills. Ability to work independently.
- Strong problem-solving skills.
**Location**: EG-CAIRO-PLOT NO. 41 AND 41A, EIN EL SOKHNA ROAD KATTAMEYA
This is your opportunity to learn more, do more, live the career you have imagined and be part of a truly diverse organization.
Baker Hughes is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Learn more
**About Us**:
We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward - making it safer, cleaner and more efficient for people and the planet.
**Join Us**:
Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let’s come together and take energy forward.
Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
At Baker Hughes, we are transforming the future of energy. With operations in over 120 countries, we are developing and deploying industry-leading technologies and services to take energy forward.
For more than a century, our inventions have revolutionized energy. Today, we are bringing our expertise to make oil and gas safer, cleaner, and more efficient.
Our people are the trusted experts, relied on to solve customer challenges big and small. We invest in the health and well-being of our workforce, train and reward talent, and develop leaders at all levels to bring out the best in each other.
We believe in creating an environment of diversity and inclusion, without bias. We know we are better when all of our people are developed, engaged, and able to bring their completely authentic selves to work.
We are makers, inventors, and leaders who are not afraid of the tough challenges. We believe pushing boundaries will help to lead the way for a new energy future.
**Role Summary**:
**Essential Responsibilities**:
- Protect the health and safety of our personnel and the environment
- Conduct all activities in line with our non-negotiables, applicable processes and cultural pillars
- Ensuring the assigned contracts/quotes are fully understood and capitalized upon
- Coordinate and monitor all job activities as outlined in MTJC across organizational boundaries
- Responsible for scheduling and dispatching of resources in line with job requirements
- Primary contact for client for job preparation, execution and close out, and as such, will manage the relationship to ensure business success for BHGE
- Be familiar with the assigned client’s process for MOC / escalation to ensure the proper process is followed when there is risk of not achieving the clients’ objectives (examples clients asking for BHGE to operate outside of product specifications, client asking BHGE to execute work in way that is not aligned with the BHGE SOP
- Prompt escalation of issues that can impact service delivery, ensure invoice is in line with contract/quote, with no revenue leakage and timely collection of cash
**Qualifications/Requirements**:
- Bachelor's degree from an accredited university or college (or a high school diploma GED with at least experience in Services).
- Have a minimum of 10 years of experience in the Directional Drilling in the Oil and Gas industry.
- Preferable to have service delivery coordination and or customer experience based in Egypt.
- Strong oral and written communication skills.
- Strong interpersonal and leadership skills. Ability to work independently.
- Strong problem-solving skills.
**Location**: EG-CAIRO-PLOT NO. 41 AND 41A, EIN EL SOKHNA ROAD KATTAMEYA
This is your opportunity to learn more, do more, live the career you have imagined and be part of a truly diverse organization.
Baker Hughes is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Learn more
**About Us**:
We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward - making it safer, cleaner and more efficient for people and the planet.
**Join Us**:
Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let’s come together and take energy forward.
Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
This advertiser has chosen not to accept applicants from your region.
1
Bigdata Service Delivery Manager
Orange Business Services
Posted today
Job Viewed
Job Description
**Responsibilities**:
- Manage overall accountability of the Quality of Service of EDH.
- Closely follow up and communicate with OCB SDM for EDH service.
- Ensure structured reporting and needed KPIs are provided to measure the SLA achievements and present it to OBS IT management.
- Ensure the needed monitoring is implemented to effectively support the service stability and quality.
- Maintain proactive approach to avoid capacity issues & repeated failures and hence avoid crisis situations
- Manage with stakeholders the capacity management effectively to maintain optimum usage of the available resource and best usage plan followed to reduce the cost.
- Implement Service Improvement Plan (SIP) if service degradation identified.
- Work with global remote teams in a matrix organization to accomplish the business outcomes.
- Drive monthly service review meeting to discuss with stakeholders the achievements and challenges during the last month.
**about you**:
- Technical and operational understanding of Big Data and Cloud
- Minimum overall professional working experience of 5+ years.
- Experience as Service Delivery Manager is a plus.
- Experience in preparing service level reports and dashboard
- Good Interpersonal skills and excellent negotiation and communication skills
- Excellent presentation skills with senior leadership level stakeholders
- Excellent understanding of Agile method of project implementation
- Fluent in English - French is a plus
**additional information**:
- Have the ability to quickly take ownership of new technologies in your technical domain and ready to learn new things and brushing up existing knowledge.
- Want to join an international team, very reactive and operational
- Self organized and autonomous.
- business orianted to understand the business needs and work on it.
**department**:Customer Marketing& Innovation
**contract**:Regular
- Manage overall accountability of the Quality of Service of EDH.
- Closely follow up and communicate with OCB SDM for EDH service.
- Ensure structured reporting and needed KPIs are provided to measure the SLA achievements and present it to OBS IT management.
- Ensure the needed monitoring is implemented to effectively support the service stability and quality.
- Maintain proactive approach to avoid capacity issues & repeated failures and hence avoid crisis situations
- Manage with stakeholders the capacity management effectively to maintain optimum usage of the available resource and best usage plan followed to reduce the cost.
- Implement Service Improvement Plan (SIP) if service degradation identified.
- Work with global remote teams in a matrix organization to accomplish the business outcomes.
- Drive monthly service review meeting to discuss with stakeholders the achievements and challenges during the last month.
**about you**:
- Technical and operational understanding of Big Data and Cloud
- Minimum overall professional working experience of 5+ years.
- Experience as Service Delivery Manager is a plus.
- Experience in preparing service level reports and dashboard
- Good Interpersonal skills and excellent negotiation and communication skills
- Excellent presentation skills with senior leadership level stakeholders
- Excellent understanding of Agile method of project implementation
- Fluent in English - French is a plus
**additional information**:
- Have the ability to quickly take ownership of new technologies in your technical domain and ready to learn new things and brushing up existing knowledge.
- Want to join an international team, very reactive and operational
- Self organized and autonomous.
- business orianted to understand the business needs and work on it.
**department**:Customer Marketing& Innovation
**contract**:Regular
This advertiser has chosen not to accept applicants from your region.
2
Associate Manager - Service Delivery
Alexandria, Alexandria
Sutherland
Posted today
Job Viewed
Job Description
Sutherland is seeking an attentive and analytical, accountable, dynamic & people’s person to join us as an Associate Manager - Service delivery to be responsible for overseeing the customer deliverables, process maintenance & improvement, and people management as a part of service delivery. We are a group of dynamic and driven individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
**Associate Managers in this role get to**:
**Keep Management Updated**: Relay vital information in the form of timely and accurate reports.
**Impact the Bottom Line**: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.
**Define Sutherland’s reputation**:Oversee and manage performance and service quality to guarantee customer satisfaction; provide coaching and feedback to CSRs.
**Strengthen Relationships**: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.
- Required Qualification: Graduate/post-graduate with CPC/COC/CCS/CCS-P Certification by AAPC/AHIMA
- Overall Years of Experience and required Skill Sets: Minimum 6-7 years with hands on medical coding
- Be attentive to details
- Be able to work in a fast-paced environment
- Be able to adjust quickly and smoothly to changing priorities and conditions
- Have ability to interpret data, identify trends, and make suggestions for improvements
- Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
- Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player
- Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner
**Associate Managers in this role get to**:
**Keep Management Updated**: Relay vital information in the form of timely and accurate reports.
**Impact the Bottom Line**: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.
**Define Sutherland’s reputation**:Oversee and manage performance and service quality to guarantee customer satisfaction; provide coaching and feedback to CSRs.
**Strengthen Relationships**: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.
- Required Qualification: Graduate/post-graduate with CPC/COC/CCS/CCS-P Certification by AAPC/AHIMA
- Overall Years of Experience and required Skill Sets: Minimum 6-7 years with hands on medical coding
- Be attentive to details
- Be able to work in a fast-paced environment
- Be able to adjust quickly and smoothly to changing priorities and conditions
- Have ability to interpret data, identify trends, and make suggestions for improvements
- Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
- Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player
- Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner
This advertiser has chosen not to accept applicants from your region.
3
Associate Manager - Service Delivery
Sutherland
Posted today
Job Viewed
Job Description
Job Description
Sutherland is seeking an attentive and analytical, accountable, dynamic & people’s person to join us as an Associate Manager - Service delivery to be responsible for overseeing the customer deliverables, process maintenance & improvement, and people management as a part of service delivery. We are a group of dynamic and driven individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Associate Managers in this role get to: Keep Management Updated: Relay vital information in the form of timely and accurate reports. Impact the Bottom Line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations. Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction; provide coaching and feedback to CSRs. Strengthen Relationships: Establish and maintain communication with clients and/or team members
**Qualifications**:
Sutherland is seeking an attentive and analytical, accountable, dynamic & people’s person to join us as an Associate Manager - Service delivery to be responsible for overseeing the customer deliverables, process maintenance & improvement, and people management as a part of service delivery. We are a group of dynamic and driven individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Associate Managers in this role get to: Keep Management Updated: Relay vital information in the form of timely and accurate reports. Impact the Bottom Line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations. Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction; provide coaching and feedback to CSRs. Strengthen Relationships: Establish and maintain communication with clients and/or team members
**Qualifications**:
This advertiser has chosen not to accept applicants from your region.
4
Associate Manager - Service Delivery
Cairo, Al Qahirah
Sutherland
Posted today
Job Viewed
Job Description
Job Description
Sutherland is seeking an attentive and analytical, accountable, dynamic & people’s person to join us as an Associate Manager - Service delivery to be responsible for overseeing the customer deliverables, process maintenance & improvement, and people management as a part of service delivery. We are a group of dynamic and driven individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Associate Managers in this role get to: Keep Management Updated: Relay vital information in the form of timely and accurate reports. Impact the Bottom Line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations. Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction; provide coaching and feedback to CSRs. Strengthen Relationships: Establish and maintain communication with clients and/or team members
**Qualifications**:
Sutherland is seeking an attentive and analytical, accountable, dynamic & people’s person to join us as an Associate Manager - Service delivery to be responsible for overseeing the customer deliverables, process maintenance & improvement, and people management as a part of service delivery. We are a group of dynamic and driven individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Associate Managers in this role get to: Keep Management Updated: Relay vital information in the form of timely and accurate reports. Impact the Bottom Line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations. Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction; provide coaching and feedback to CSRs. Strengthen Relationships: Establish and maintain communication with clients and/or team members
**Qualifications**:
This advertiser has chosen not to accept applicants from your region.
5
Associate Manager - Service Delivery
Cairo, Al Qahirah
Sutherland
Posted today
Job Viewed
Job Description
Job Description
Sutherland is seeking an attentive and analytical, accountable, dynamic & people’s person to join us as an Associate Manager - Service delivery to be responsible for overseeing the customer deliverables, process maintenance & improvement, and people management as a part of service delivery. We are a group of dynamic and driven individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Associate Managers in this role get to: Keep Management Updated: Relay vital information in the form of timely and accurate reports. Impact the Bottom Line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations. Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction; provide coaching and feedback to CSRs. Strengthen Relationships: Establish and maintain communication with clients and/or team members
**Qualifications**:
Sutherland is seeking an attentive and analytical, accountable, dynamic & people’s person to join us as an Associate Manager - Service delivery to be responsible for overseeing the customer deliverables, process maintenance & improvement, and people management as a part of service delivery. We are a group of dynamic and driven individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Associate Managers in this role get to: Keep Management Updated: Relay vital information in the form of timely and accurate reports. Impact the Bottom Line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations. Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction; provide coaching and feedback to CSRs. Strengthen Relationships: Establish and maintain communication with clients and/or team members
**Qualifications**:
This advertiser has chosen not to accept applicants from your region.
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6
Service Delivery Coordinator - Drilling and
Baker Hughes
Posted today
Job Viewed
Job Description
**Service Delivery Coordinator - Drilling and Completion Fluids**:
**Do you enjoy being part of a successful team?**:
**Would you like to take ownership of a team delivering service to our customers?**:
**Join our Team**
At Baker Hughes we provide industry-leading products and services that optimize the extraction, production, and processing of energy. We help a diverse range of customers across the value chain to reduce operating costs and improve productivity.
**Partner with the best**
As a Service Delivery Coordinator, you'll ensure flawless execution and on time delivery for the assigned projects. You'll coordinate the required job activities to ensure Baker Hughes execute the job in line with ours and customer expectations. You'll work on a team and be required to satisfy our customer requirements.
As a Service Delivery Coordinator, you will be responsible for:
- Protecting the health and safety of our personnel and the environment
- Conducting all activities in line with our non-negotiables, applicable processes and cultural pillars
- Ensuring the assigned contracts/quotes are fully understood and capitalized upon
- Coordinating and monitoring all job activities as outlined in MTJC across organizational boundaries
- Being responsible for scheduling and dispatching of resources in line with job requirements
- Acting as primary contact for client for job preparation, execution and close out
**Fuel your passion**
To be successful in this role you will:
- Have bachelor's degree from an accredited university or college
- Have 10+ years of experience in drilling and completion fluids.
- Have service delivery coordination and or customer experience.
- Have excellent interpersonal and leadership skills and ability to work independently.
- Have excellent oral and written communication skills.
**Work in a way that works for you**
We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
- Talk to us about your desired working options when you apply
**Working with us**
Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.
**Working for you**
Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:
- Contemporary work-life balance policies and wellbeing activities
- Comprehensive private medical care options
- Safety net of life insurance and disability programs
- Tailored financial programs
- Additional elected or voluntary benefits
**About Us**:
We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward - making it safer, cleaner and more efficient for people and the planet.
**Join Us**:
Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let’s come together and take energy forward.
Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
**Do you enjoy being part of a successful team?**:
**Would you like to take ownership of a team delivering service to our customers?**:
**Join our Team**
At Baker Hughes we provide industry-leading products and services that optimize the extraction, production, and processing of energy. We help a diverse range of customers across the value chain to reduce operating costs and improve productivity.
**Partner with the best**
As a Service Delivery Coordinator, you'll ensure flawless execution and on time delivery for the assigned projects. You'll coordinate the required job activities to ensure Baker Hughes execute the job in line with ours and customer expectations. You'll work on a team and be required to satisfy our customer requirements.
As a Service Delivery Coordinator, you will be responsible for:
- Protecting the health and safety of our personnel and the environment
- Conducting all activities in line with our non-negotiables, applicable processes and cultural pillars
- Ensuring the assigned contracts/quotes are fully understood and capitalized upon
- Coordinating and monitoring all job activities as outlined in MTJC across organizational boundaries
- Being responsible for scheduling and dispatching of resources in line with job requirements
- Acting as primary contact for client for job preparation, execution and close out
**Fuel your passion**
To be successful in this role you will:
- Have bachelor's degree from an accredited university or college
- Have 10+ years of experience in drilling and completion fluids.
- Have service delivery coordination and or customer experience.
- Have excellent interpersonal and leadership skills and ability to work independently.
- Have excellent oral and written communication skills.
**Work in a way that works for you**
We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
- Talk to us about your desired working options when you apply
**Working with us**
Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.
**Working for you**
Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:
- Contemporary work-life balance policies and wellbeing activities
- Comprehensive private medical care options
- Safety net of life insurance and disability programs
- Tailored financial programs
- Additional elected or voluntary benefits
**About Us**:
We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward - making it safer, cleaner and more efficient for people and the planet.
**Join Us**:
Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let’s come together and take energy forward.
Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
This advertiser has chosen not to accept applicants from your region.
7
Service Delivery Engineer 1 (French/ German
Cairo, Al Qahirah
Dell Technologies
Posted today
Job Viewed
Job Description
Service Delivery Engineer
Dell Technologies customers rely on our products and services to drive progress. So, we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities.
Join us as an Engineer on our Professional Services team in Cairo to do the best work of your career and make a profound social impact.
What you’ll achieve
As a Service Delivery Engineer, you will provide world-class delivery support to our customers by building an in-depth knowledge of our customers’ priorities and initiatives and becoming a trusted advisor that avoids customer impact and facilitates continuous improvement. You will identify potential sales and growth opportunities and will partner with key stakeholders to maximize these prospects.
You will:
- Interface directly with customers to coordinate project activities and support issues
- Build and review design, functional, technical and/or process documentation
- Focus on data collection and analysis of specific issues with internal team
- Develop and sustain effective communication to collaborate with cross-functional internal teams
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Essential Requirements
- Entry level position requiring 0 to 2 years of related experience
- Organizational and planning skills to coordinate program deliverables
- Ability to set priorities and delegate
- Analytical, problem-solving and negotiation skills
- French/ German/ Italian/ Spanish/ Russian Speakers
Desirable Requirements
- Bachelor's degree
Here’s our story; now tell us yours
Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.
What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life - while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.
We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.
You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.
Dell Technologies customers rely on our products and services to drive progress. So, we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities.
Join us as an Engineer on our Professional Services team in Cairo to do the best work of your career and make a profound social impact.
What you’ll achieve
As a Service Delivery Engineer, you will provide world-class delivery support to our customers by building an in-depth knowledge of our customers’ priorities and initiatives and becoming a trusted advisor that avoids customer impact and facilitates continuous improvement. You will identify potential sales and growth opportunities and will partner with key stakeholders to maximize these prospects.
You will:
- Interface directly with customers to coordinate project activities and support issues
- Build and review design, functional, technical and/or process documentation
- Focus on data collection and analysis of specific issues with internal team
- Develop and sustain effective communication to collaborate with cross-functional internal teams
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Essential Requirements
- Entry level position requiring 0 to 2 years of related experience
- Organizational and planning skills to coordinate program deliverables
- Ability to set priorities and delegate
- Analytical, problem-solving and negotiation skills
- French/ German/ Italian/ Spanish/ Russian Speakers
Desirable Requirements
- Bachelor's degree
Here’s our story; now tell us yours
Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.
What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life - while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.
We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.
You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.
This advertiser has chosen not to accept applicants from your region.
8
HR Operations & Service Delivery Sr. Associate
PepsiCo
Posted today
Job Viewed
Job Description
Overview:
Activate and execute Egypt’s Local business service delivery agenda for Employee Services
1. Talent Management, Learning in job holder’s designated locations. The role Scope is October, Fayoum and Beni Sweif DCs.
**Responsibilities**:
**Accountabilities**:
- Execute all HR local Business services (LBS) aspects of the employee life-cycle in his/her designated locations in addition to ensuring adherence to the company's policies and procedures, labor law and position management principles
- Maintain proper workflows & SLAs with other HR work streams to ensure a smooth communication channels for a better delivery
- Execute the activities in the following verticals in job holder’s designated locations:
- 1- Employee services:
- Employee documents authentication and distribution (contracts, pay slips.etc.)
- Severance communications and documentation
- Payroll inputs
- Hiring documents recipients for L5- new hires
- Onboard the new hires on HR systems L5- (L01 /L05)
- End of employment communications
- Employee exit and clearance procedures
- Health certificates procedures for Supply Chain population
- 2- Talent Management and Learning:
- Organizational Health Survey (OHS) & PepsiCo Essentials for People Leaders (PEPL) Activation
- Frontline & staff Performance Management Process implementation (PMP)
- Code of conduct (COC) training delivery
- FL awareness & learnings logistics support
3- HR Activation
- HR programs activation for staff and FL
- HRBP support
- FL Communications (bulletin board, digital signage, websites logistics.etc)
4- Employee Relations:
- Responding to Labor office requirements & Audits
- Full compliance with the local labor law
- Penalties communication
- Human rights audits support
Qualifications:
- 0 - 2 years of experience, preferably with HR Operations experience.
- Customer orientation.
- Technical / Functional Skills & Knowledge of HR Tools and Interfaces.
- Experience or understating of HR Operations/Shared Services environment.
- Change management and agility.
- Must possess strong influencing skills.
- Demonstrated track record of strong service delivery.
Activate and execute Egypt’s Local business service delivery agenda for Employee Services
1. Talent Management, Learning in job holder’s designated locations. The role Scope is October, Fayoum and Beni Sweif DCs.
**Responsibilities**:
**Accountabilities**:
- Execute all HR local Business services (LBS) aspects of the employee life-cycle in his/her designated locations in addition to ensuring adherence to the company's policies and procedures, labor law and position management principles
- Maintain proper workflows & SLAs with other HR work streams to ensure a smooth communication channels for a better delivery
- Execute the activities in the following verticals in job holder’s designated locations:
- 1- Employee services:
- Employee documents authentication and distribution (contracts, pay slips.etc.)
- Severance communications and documentation
- Payroll inputs
- Hiring documents recipients for L5- new hires
- Onboard the new hires on HR systems L5- (L01 /L05)
- End of employment communications
- Employee exit and clearance procedures
- Health certificates procedures for Supply Chain population
- 2- Talent Management and Learning:
- Organizational Health Survey (OHS) & PepsiCo Essentials for People Leaders (PEPL) Activation
- Frontline & staff Performance Management Process implementation (PMP)
- Code of conduct (COC) training delivery
- FL awareness & learnings logistics support
3- HR Activation
- HR programs activation for staff and FL
- HRBP support
- FL Communications (bulletin board, digital signage, websites logistics.etc)
4- Employee Relations:
- Responding to Labor office requirements & Audits
- Full compliance with the local labor law
- Penalties communication
- Human rights audits support
Qualifications:
- 0 - 2 years of experience, preferably with HR Operations experience.
- Customer orientation.
- Technical / Functional Skills & Knowledge of HR Tools and Interfaces.
- Experience or understating of HR Operations/Shared Services environment.
- Change management and agility.
- Must possess strong influencing skills.
- Demonstrated track record of strong service delivery.
This advertiser has chosen not to accept applicants from your region.
9