156 Raya Contact Center jobs in Egypt
Customer Support
Cairo, Al Qahirah
career community
Posted today
Job Viewed
Job Description
Teleprformance is hiring fluent English speakers!
**Requirements**:
- Communication skills.
- Language: English (B1 at least)
- No experience needed
- Any age
- Egyptians & non-Egyptians are both welcome to apply
**Benefits**:
- Training: Fully Paid
- Working Hours: (9 hours including 1 hour break)
- Salary: up to 7,000 (including KPI)
- 2 Days off (Rotational)
- Rotational shifts.
- Work from home can be provided after probation, and based on the performance.
- Social insurance
- Health insurance (upto 120,000EGP per year)
- Transportation Provided.
(After 10pm for females door to door and for males meeting points)
Locations: 5th settlement
**Job Types**: Full-time, Permanent, Contract, New grad
**Salary**: E£4,000.00 - E£7,000.00 per month
**Requirements**:
- Communication skills.
- Language: English (B1 at least)
- No experience needed
- Any age
- Egyptians & non-Egyptians are both welcome to apply
**Benefits**:
- Training: Fully Paid
- Working Hours: (9 hours including 1 hour break)
- Salary: up to 7,000 (including KPI)
- 2 Days off (Rotational)
- Rotational shifts.
- Work from home can be provided after probation, and based on the performance.
- Social insurance
- Health insurance (upto 120,000EGP per year)
- Transportation Provided.
(After 10pm for females door to door and for males meeting points)
Locations: 5th settlement
**Job Types**: Full-time, Permanent, Contract, New grad
**Salary**: E£4,000.00 - E£7,000.00 per month
This advertiser has chosen not to accept applicants from your region.
0
Customer Support
Teleperformance Egypt
Posted today
Job Viewed
Job Description
Teleperformance Egypt objective is to prepare employees to become leaders: from agents to supervisors, from supervisors to coordinators, and, finally, from coordinators to managers. The JUMP! program is based on a training program that offers technical and behavioral training, as well as personal development plans.
Tasks
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
**Requirements**:
- Graduated from any major
- Fluent/Excellent English Speakers
- Flexible with rotational shifts
**Benefits**:
- Net salary 4k up to 6k free of fees and tax +Bonus
- Annual profit share up to 2x your salary
- Medical & Social insurance 150k
- Overnight allowance up to 1000 EGP
- Transportation 24/7 all over Cairo& Giza (plaza, citywalk) door to door transportation after 11 P.M
- Discounts& offers all over many stores in Egypt
- Gym Access
- VPN Line
- Career Path
- Development& learning courses
- Events and fun festival Refer a friend program rewards up to 2000 EGP
Teleperformance is a Great Place to Work®-Certified in 60 countries. Great Place to Work® is a third-party organization that has captured valuable feedback from more than 200,000 of our employees around the world, using a unique research-driven Trust Index©
Tasks
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
**Requirements**:
- Graduated from any major
- Fluent/Excellent English Speakers
- Flexible with rotational shifts
**Benefits**:
- Net salary 4k up to 6k free of fees and tax +Bonus
- Annual profit share up to 2x your salary
- Medical & Social insurance 150k
- Overnight allowance up to 1000 EGP
- Transportation 24/7 all over Cairo& Giza (plaza, citywalk) door to door transportation after 11 P.M
- Discounts& offers all over many stores in Egypt
- Gym Access
- VPN Line
- Career Path
- Development& learning courses
- Events and fun festival Refer a friend program rewards up to 2000 EGP
Teleperformance is a Great Place to Work®-Certified in 60 countries. Great Place to Work® is a third-party organization that has captured valuable feedback from more than 200,000 of our employees around the world, using a unique research-driven Trust Index©
This advertiser has chosen not to accept applicants from your region.
1
Customer Support
Profolio
Posted today
Job Viewed
Job Description
Profolio is hiring for a startup company it provides: Visits, Reservation, Program Activities.
**Responsibilities**
- Work with internal departments to meet customer's needs.
- Handled requests via app and mail.
**Qualifications**
- 0 - 1 of relevant work experience.
- Fresh Graduates ONLY.
- Excellent phone etiquette and excellent verbal, written.
- Ability to multi-task, organize.
- Fluency in English is a MUST.
**Benefits**
- Medical and social insurance.
- 9 working hours including 1-hour break/ 2 days off per week.
- Bonus and incentive plan above an associate's salary.
Pay: From E£5,000.00 per month
Ability to commute/relocate:
- Giza: Reliably commute or planning to relocate before starting work (required)
**Responsibilities**
- Work with internal departments to meet customer's needs.
- Handled requests via app and mail.
**Qualifications**
- 0 - 1 of relevant work experience.
- Fresh Graduates ONLY.
- Excellent phone etiquette and excellent verbal, written.
- Ability to multi-task, organize.
- Fluency in English is a MUST.
**Benefits**
- Medical and social insurance.
- 9 working hours including 1-hour break/ 2 days off per week.
- Bonus and incentive plan above an associate's salary.
Pay: From E£5,000.00 per month
Ability to commute/relocate:
- Giza: Reliably commute or planning to relocate before starting work (required)
This advertiser has chosen not to accept applicants from your region.
2
Customer Support
Teleperformance Egypt
Posted today
Job Viewed
Job Description
Teleperformance Egypt objective is to prepare employees to become leaders: from agents to supervisors, from supervisors to coordinators, and, finally, from coordinators to managers. The JUMP! program is based on a training program that offers technical and behavioral training, as well as personal development plans.
Tasks
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
**Requirements**:
- Graduated from any major
- Fluent/Excellent English Speakers
- Flexible with rotational shifts
**Benefits**:
- Net salary 4k up to 6k free of fees and tax +Bonus
- Annual profit share up to 2x your salary
- Medical & Social insurance 150k
- Overnight allowance up to 1000 EGP
- Transportation 24/7 all over Cairo& Giza (plaza, citywalk) door to door transportation after 11 P.M
- Discounts& offers all over many stores in Egypt
- Gym Access
- VPN Line
- Career Path
- Development& learning courses
- Events and fun festival Refer a friend program rewards up to 2000 EGP
Teleperformance is a Great Place to Work®-Certified in 60 countries. Great Place to Work® is a third-party organization that has captured valuable feedback from more than 200,000 of our employees around the world, using a unique research-driven Trust Index©
Tasks
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
**Requirements**:
- Graduated from any major
- Fluent/Excellent English Speakers
- Flexible with rotational shifts
**Benefits**:
- Net salary 4k up to 6k free of fees and tax +Bonus
- Annual profit share up to 2x your salary
- Medical & Social insurance 150k
- Overnight allowance up to 1000 EGP
- Transportation 24/7 all over Cairo& Giza (plaza, citywalk) door to door transportation after 11 P.M
- Discounts& offers all over many stores in Egypt
- Gym Access
- VPN Line
- Career Path
- Development& learning courses
- Events and fun festival Refer a friend program rewards up to 2000 EGP
Teleperformance is a Great Place to Work®-Certified in 60 countries. Great Place to Work® is a third-party organization that has captured valuable feedback from more than 200,000 of our employees around the world, using a unique research-driven Trust Index©
This advertiser has chosen not to accept applicants from your region.
3
Customer Support Representative
New Cairo City
Eaton Corporation
Posted 27 days ago
Job Viewed
Job Description
Join Eaton and be part of our dynamic team in Egypt! As a Customer Support Representative based in Cairo, you will work with a wide range of electrical products and play a crucial role in managing commercial relationships with our customers.
**What you'll do:**
The primary function is to provide commercial support for portfolio of customers type of project business. Responsible for interfacing with customers and internal parties via email, phone, chat and case management tool.
**Main missions:**
+ Customer Interaction: Handle inquiries via phone, chat, and email from customers and internal parties.
+ Order Management: Manage order entry, price checking, and order clearing in compliance with Eaton's policies.
+ Complaint Handling: Address and resolve customer complaints efficiently.
+ Coordination: Oversee delivery and billing, including managing multiple product lines and sequencing project orders.
+ Support Functions: Assist sales functions across EMEA and external customers with order fulfillment, service requests, and more.
+ Problem Solving: Resolve issues by applying established policies and procedures, and using proactive communication.
+ Promote Eaton's Goals: Foster an environment that promotes Eaton's philosophy and builds strong customer relationships.
**Qualifications:**
+ Education: Bachelor's degree (BSC/BA).
+ Experience: 1-3 years of experience in customer support.
**Skills:**
+ Fluent English
+ Basic MS Office skills.
+ Knowledge of SAP/Oracle, Salesforce or Cisco is an advantage.
+ Strong communication skills (written and verbal).
+ Customer service attitude, attention to detail, punctuality, and problem-solving mindset.
**Why Choose Eaton?**
+ Global Company: Work in a company that values ethics, inclusion, diversity, and employee well-being.
+ Environmental Impact: Participate in projects that make a difference for our planet.
+ Career Growth: Benefit from numerous professional development opportunities.
#LI-JC2
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
**What you'll do:**
The primary function is to provide commercial support for portfolio of customers type of project business. Responsible for interfacing with customers and internal parties via email, phone, chat and case management tool.
**Main missions:**
+ Customer Interaction: Handle inquiries via phone, chat, and email from customers and internal parties.
+ Order Management: Manage order entry, price checking, and order clearing in compliance with Eaton's policies.
+ Complaint Handling: Address and resolve customer complaints efficiently.
+ Coordination: Oversee delivery and billing, including managing multiple product lines and sequencing project orders.
+ Support Functions: Assist sales functions across EMEA and external customers with order fulfillment, service requests, and more.
+ Problem Solving: Resolve issues by applying established policies and procedures, and using proactive communication.
+ Promote Eaton's Goals: Foster an environment that promotes Eaton's philosophy and builds strong customer relationships.
**Qualifications:**
+ Education: Bachelor's degree (BSC/BA).
+ Experience: 1-3 years of experience in customer support.
**Skills:**
+ Fluent English
+ Basic MS Office skills.
+ Knowledge of SAP/Oracle, Salesforce or Cisco is an advantage.
+ Strong communication skills (written and verbal).
+ Customer service attitude, attention to detail, punctuality, and problem-solving mindset.
**Why Choose Eaton?**
+ Global Company: Work in a company that values ethics, inclusion, diversity, and employee well-being.
+ Environmental Impact: Participate in projects that make a difference for our planet.
+ Career Growth: Benefit from numerous professional development opportunities.
#LI-JC2
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
This advertiser has chosen not to accept applicants from your region.
4
Customer Support Executive
Sutherland
Posted today
Job Viewed
Job Description
Sutherland is seeking a motivated and passionate person to join us as a Customer Service Consultant. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
**Customer Service Consultants in this role get to**:
**Be the Point of Contact; **answer inbound calls to provide exceptional customer service to consumers. Respond to inquiries about products and services, processing payments, or performing general account maintenance. Up-selling customers to new products or services may be encouraged.
**Qualifications**:**
- High school diploma or GED
- Demonstrated ability to perform at a high level, to support our high volume of inbound calls
- Excellent verbal and written communication skills; proficient reading skills required
- Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
- Prior customer service experience preferred
**Customer Service Consultants in this role get to**:
**Be the Point of Contact; **answer inbound calls to provide exceptional customer service to consumers. Respond to inquiries about products and services, processing payments, or performing general account maintenance. Up-selling customers to new products or services may be encouraged.
**Qualifications**:**
- High school diploma or GED
- Demonstrated ability to perform at a high level, to support our high volume of inbound calls
- Excellent verbal and written communication skills; proficient reading skills required
- Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
- Prior customer service experience preferred
This advertiser has chosen not to accept applicants from your region.
5
Customer Support Executive
Sutherland
Posted today
Job Viewed
Job Description
Sutherland is seeking a motivated and passionate person to join us as a Customer Service Consultant. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
**Customer Service Consultants in this role get to**:
**Be the Point of Contact; **answer inbound calls to provide exceptional customer service to consumers. Respond to inquiries about products and services, processing payments, or performing general account maintenance. Up-selling customers to new products or services may be encouraged.
**Qualifications**:**
- High school diploma or GED
- Demonstrated ability to perform at a high level, to support our high volume of inbound calls
- Excellent verbal and written communication skills; proficient reading skills required
- Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
- Prior customer service experience preferred
**Customer Service Consultants in this role get to**:
**Be the Point of Contact; **answer inbound calls to provide exceptional customer service to consumers. Respond to inquiries about products and services, processing payments, or performing general account maintenance. Up-selling customers to new products or services may be encouraged.
**Qualifications**:**
- High school diploma or GED
- Demonstrated ability to perform at a high level, to support our high volume of inbound calls
- Excellent verbal and written communication skills; proficient reading skills required
- Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
- Prior customer service experience preferred
This advertiser has chosen not to accept applicants from your region.
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6
Customer Support Specialist
Teleperformance
Posted today
Job Viewed
Job Description
We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
**Responsibilities**:
- Identify customer needs and help customers use specific features
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
**Requirements**:
- Familiarity with our industry is a plus
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases
**Benefits**
- Private Health Insurance
- Pension Plan
- Paid Time Off
- Training & Development
- Performance Bonus
**Responsibilities**:
- Identify customer needs and help customers use specific features
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
**Requirements**:
- Familiarity with our industry is a plus
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases
**Benefits**
- Private Health Insurance
- Pension Plan
- Paid Time Off
- Training & Development
- Performance Bonus
This advertiser has chosen not to accept applicants from your region.
7
Customer Support Executive
Alexandria, Alexandria
Sutherland
Posted today
Job Viewed
Job Description
Sutherland is seeking a motivated and passionate person to join us as a Customer Service Consultant. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
**Customer Service Consultants in this role get to**:
**Be the Point of Contact; **answer inbound calls to provide exceptional customer service to consumers. Respond to inquiries about products and services, processing payments, or performing general account maintenance. Up-selling customers to new products or services may be encouraged.
**Qualifications**:
- High school diploma or GED
- Demonstrated ability to perform at a high level, to support our high volume of inbound calls
- Excellent verbal and written communication skills; proficient reading skills required
- Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
- Prior customer service experience preferred
**Customer Service Consultants in this role get to**:
**Be the Point of Contact; **answer inbound calls to provide exceptional customer service to consumers. Respond to inquiries about products and services, processing payments, or performing general account maintenance. Up-selling customers to new products or services may be encouraged.
**Qualifications**:
- High school diploma or GED
- Demonstrated ability to perform at a high level, to support our high volume of inbound calls
- Excellent verbal and written communication skills; proficient reading skills required
- Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
- Prior customer service experience preferred
This advertiser has chosen not to accept applicants from your region.
8
Customer Support Specialist
Mansoura
Teleperformance
Posted today
Job Viewed
Job Description
We are hiring customer service representative with 8k Net Requirements:
- fluent in English is a must
- Flexibility with rotational shifts
- 5 working days & 2 days off
- 8 working hours & 1 hour break
- Ready to start immediately
- Grads
**Benefits**:
Salary 8 k net
Social & medical insurance up to 150k
VPN (FREE minutes and mobile internet)
Free gym access
Overnight allowance up to 1K
**Job Types**: Full-time, Permanent
**Salary**: E£4,500.00 - E£8,500.00 per month
**Language**:
- English (required)
- fluent in English is a must
- Flexibility with rotational shifts
- 5 working days & 2 days off
- 8 working hours & 1 hour break
- Ready to start immediately
- Grads
**Benefits**:
Salary 8 k net
Social & medical insurance up to 150k
VPN (FREE minutes and mobile internet)
Free gym access
Overnight allowance up to 1K
**Job Types**: Full-time, Permanent
**Salary**: E£4,500.00 - E£8,500.00 per month
**Language**:
- English (required)
This advertiser has chosen not to accept applicants from your region.
9