8 Professional Services jobs in Egypt

**Role purpose**:
The Service Management Specialist is responsible for managing supplier performance, relationship, contracts and financials and lead performance improvement initiative across IoT and VBPS. Service Management Specialist engage with key projects and suppliers to support with supplier onboarding and assure business requirements are delivered by the supplier. Service Management Lead assures proper onboarding to facilitate managing supplier performance in life. This includes governance, reporting, KPI’s and working closely with legal team on the contract.
The Service Manager Lead also acts as the single point of contact for escalation between supplier and internal IoT internal teams. Service Management lead identifies performance and process improvement opportunities and potential savings during supplier’s contract reviews or negotiations and services reviews.

**Key accountabilities and decision ownership**:
Supplier Relationship:
- Conduct monthly governance meetings with suppliers
- Escalation management related to suppliers and performance
- Act as conduit for communication between internal teams and suppliers

Performance Management:
- Performance reporting review to assure supplier service performance
- Issue identification and reporting driving supplier performance through remediation back to expected performance levels
- Identify and adapt as necessary KPIs for Services mapped against Service and Service Levels

Contract Management:
- Working closely with VPC and Internal Teams to assure the contracts meets business requirements and / or contract changes

Financial Management- Assure Supplier POs are raised
- Ensure commercial cover provided before service commences
- Review work orders against scope of services and pricing
- Identification of saving opportunities and efficiencies

**Core competencies, knowledge and experience**:

- . Background
- Strong background in the Telecoms industry for large Enterprise business; IT and Customer Operations experience would be an advantage.
- Supplier Relationship:
- Negotiation skills
- Ability to build and maintain relationship with internal and external suppliers
- Ability to manage and report on escalations to appropriate stakeholders
- Great communication skills with internal and external stakeholders

Performance Management:
- Analytical skills to identify trends and poor performance
- Possess strong questioning skills
- Background on identification of KPIs related to the service performance provided by supplier
- Ability to review KPIs and identify changes required
- Identification of challenges, risks and issues including proposing mitigation or remediation options

Contract Management:
- Contract / Documentation content review and ability to map against business requirements

Additional Skills:
- Experience of process mapping and associated documentation
- Able to identify improvement opportunities and drive within team
- Preferred to have experience of purchasing processes and methods

**Key performance indicators**:

- Timely Reporting: Service Manager Reports, Dashboard performance reports (for suppliers during development & In-life)
- Quality delivery of Supplier onboarding with each project including implementation of improvements / enhancements to support wider team.
- Risk Management: Identify and manage risks impacting service in life

**#_VOIS #MoveWithUs**:

**Role Purpose**:
The customer Project Manager is responsible for leading customer facing Complex E2E projects across multiple domains on behalf of Vodafone for our Enterprise Customers, leading multi-party teams, taking responsibility at board level.

The Customer Project Manager will have day to day accountability on a project team supporting and leading Enterprise customer delivery with up to total of 10+ million Euros TCV annually.
The Customer Project Manager is responsible for setting the governance controls for the project, ensuring these align to corporate, customer and local standards, with strong emphasis on assurance and gate reviews, defining the project costs, operational budgets, staffing requirements, project resources and project risk & change strategy.
The Global Project Manager is accountable for ensuing that the project and all interrelated projects, dependencies, assumptions and risks are identified, stakeholder buy in achieved, stage plans created, managed and reported though the lifecycle of the project, emphasis on alignment to Time, Cost and Quality.

Accountable for ensuring that all Projects and their component parts adhere to the mandated Vodafone best practice methodology and processes. Engage with and seek improvements to processes at all times. Ensure all project team members are following methodology and processes. Provide leadership & contribution to all Vodafone Process & Methodology discussions/workshops that affect management of projects.
Accountable for acceptance into live service, mitigating impact of risk to both the customers and Vodafone’s operational business.

**Key accountabilities and decision ownership**:

- Vision, Planning and Control
- Communicates the High Level Vision for the projects and the customers “desired” future state. Designs the delivery capability to deliver the project
- Creates a detailed project/programmes plan, using Transformational Flows, identifying the resources required, project interdependencies and critical path, including all the activities that the business need to do to prepare for new technical or business components
- identifying the projects within the Project plan
- Create cost estimated for the business
- Ensure that all project work streams and project plans are integrated within the overall project plan.
- Manage and control the performance of the project plan.
- Formulate and manage stakeholder communications plans
- Organisation & Leadership
- Clarifies the skills requirements of a projects and builds a team capable of managing them.
- Manages the team in the successful delivery of the project.
- Manages project planning and resourcing processes, balancing priorities
- Takes on a coaching and mentoring role, motivating others and boosting moral.
- Key influences within the customer environment during the lifecycle of the project initiate and influence relationships with and between key stakeholders, external and internal to the project.
- Quality Assurance and Reporting
- Ensures quality assurance standards are applied across the project & project work streams.
- Ensure suitable Project & Project Status Reporting mechanisms are put in place for projects and work streams within the Project.
- Produce regular, ad hoc and exception reports in line with the agreed communications plan.
- Risk, Issue and Change Management
- Defines the project Risk & Change strategy. Maintaining regular risk management and mitigation planning, ensuring all stakeholders are fully informed of risks and potential impacts.
- Maintain effective change management process
- Financial Management - Benefits, Commercial, Partner & 3rd Party Management
- Ensure that strategic outcomes expected by the project are aligned to benefits realisation plan, and that benefits tracking process is in place and managed effectively.
- In the event of project scope changes materialising ensure that financial and investment plans are reviewed and adjusted accordingly

**Core Competencies, Knowledge and Experience**:

- Typically 3 years relevant experience, including management of major projects with expertise in ICT fields
- Flexible with the ability to maintain effectiveness in a changing environment
- Leadership and Stakeholder Engagement
- Maintain relationships at senior levels
- Able to respond positively and convincingly to constructive challenge from the team and overseas the management of any issues with poor performance
- Professional and Customer Centric
- Able to deliver confident and engaging presentations at the most senior level, drawing on a range of communications techniques to adapt to challenging situations and audiences
- Provides interface with other areas of business to ensure departmental knowledge is shared and obtained
- Business Skills
- Applies knowledge of business and markets to create intellectual property
- Has in-depth knowledge of multiple domains and understands the company’s position in the place.

**Must-have Technical / Professi

**Role Purpose**:
The UK IT portfolio delivery team is responsible for the management of business demand, delivery and governance of the UK CAPEX funded initiatives to drive business growth.

The role of a Technical Delivery Project Manager will focus on delivery of one or multiple projects within an assigned portfolio driving the mobilization, shaping and design and end to end delivery of those projects.

As a Technical Delivery Project Manager, you will work within a portfolio team aligned to the business area (e.g. Connectivity, Unified Communications, Networks, Home Broadband. Regulatory, Finance, etc.), the business stakeholders and the relevant IT functions (architecture, Platform Engineering, Release and Testing etc.). You will plan and manage delivery from demand and idea generation to go live and transition to IT operations. You will ensure on time, on budget delivery of prioritized business initiates enabled by IT.

You will manage assigned projects within the portfolio. You will manage high complexity projects with cross functional impact across a number of technical systems, domain areas, System Integrators and Third Parties. Projects will involve constrained resource teams and typically include significant business change /transformation. Managing senior business stakeholders is a key part of this role and its success.

Responsible for the end-to-end delivery of assigned projects starting from creation of the business case to the transition into IT operations ensuring delivery to the required standard of quality and within the specified constraints of time and cost. Compliance to the methodology as defined by Vodafone’s delivery governance is an integral part of the role.

Work collaboratively and constructively within UK IT to ensure delivery of the projects with assigned portfolios on time, on budget.
Manage the direction, priorities, scope and plan for the project delivery to realize maximum benefit for key stakeholders.

**Key accountabilities and decision ownership**:

- **Vision, Planning and Control**:

- Act as project/delivery manager where you will build, lead, motivate, direct and support the cross-functional project delivery team by developing a clear vision of successes and nurturing strong relationships and trust within the team - lead from the front, keeping the team informed.
- Identify all stakeholders, suppliers and delivery functions at kick off, build strong relationships that are nurtured and constantly reassessed through lifecycle.
- Build a motivated and effective project delivery team and sense of purpose and accountability to deliver for our stakeholders.
- Communicates the High-Level Vision for the project/programme and the customers “desired” future state. Designs the delivery capability to deliver the programme.
- Creates a detailed project/programme plan, using Transformational Flows, identifying the resources required, project interdependencies and critical path, including all the activities that the business need to do to prepare for new technical or business components identifying the projects within the Programme plan.
- Create cost estimated for the business.
- Ensure that all projects/programme work streams and project plans are integrated within the overall programme plan.
- Manage and control the performance of the project plan.
Identify and embed measurable outcomes & critical success factors into the programme plan.
- Formulate and manage stakeholder communications plans.
- Forecast and manage the resource supply and demand throughout the lifecycle of the project/programme (colleagues, technology, financial).
- **Organisation & Leadership**:

- Manages the team in the successful delivery of the programme/project.
- Manages project planning and resourcing processes, balancing priorities.
- Takes on a coaching and mentoring role, motivating others and boosting moral.
- Key influences within the work environment during the lifecycle of the project/programme.
- Initiate and influence relationships with and between key stakeholders, external and internal.
- Produce project/programme stakeholder map, conduct analysis to ensure stakeholder needs are understood and met.
- Work to improve relations and provide continuing support to open communications with and between stakeholders.
- **Innovation, Change Management, Risk/Issue Management**:

- Continuously check that the project deliverables innovatively deliver business and technical change that drive forward Vodafone’s transformation.
- Constantly re-evaluate costs versus benefits through project life cycle, challenging broader team (including Sponsor) to think “outside of the box” to innovatively deliver benefits, challenging and improving process as required.
- Comfortable working in an ambiguous environment, flexible in adapting to adapt to constantly changing priorities and ways of working.
- Defines the project Risk & Change strategy. Maintaining regular risk management and mitigation planning, e

The Customer Project Manager has a critical role in leading customer-facing complex end-to-end projects for Vodafone's Enterprise Customers. They are responsible for managing multi-party teams and typically oversee complex IT solutions that aim to transform operations across several countries within a region. The role entails reporting to the Agile Portfolio Lead or working within a program reporting to the Program Manager with a delivery structure.

The Customer Project Manager has day-to-day accountability for a project team supporting and leading enterprise customer delivery with a total of up to €1 million TCV annually. They are responsible for setting governance controls for the project and ensuring alignment with corporate, customer, and local standards. They focus on assurance and gate reviews, defining project costs, operational budgets, staffing requirements, project resources, and project risk and change strategy.

**Key accountabilities and decision ownership for the role include**:
1. Vision, Planning, and Control

2. Organization and Leadership

3. Quality Assurance and Reporting

4. Risk, Issue and Change Management

**Core Competencies, Knowledge, and Experience**:

- More than 2 years of relevant experience, including management of major complex projects with expertise in ICT fields
- Actual hand-on experience in Agile project management delivery frameworks
- Flexible with the ability to maintain effectiveness in a changing environment
- Leadership and stakeholder engagement skills to create and manage high-performing cross-functional teams to deliver against agreed plans to the customer
- Able to respond positively and convincingly to constructive challenges from the team and oversee the management of any issues with poor performance
- Professional and customer-centric with the ability to deliver confident and engaging presentations at the most senior level and provide an interface with other areas of business to ensure departmental knowledge is shared and obtained

**Must-have Technical / Professional Qualifications**:

- C Level German is a must
- C level English is a plus, B level English is a Must
- Prince 2 Agile or PMP.or PMI-ACP
- SAFe is a plus
- Proven experience of concurrently managing multiple delivery customer projects or projects of differing size and complexity to meet business expectations and deliver results.
- Proven ability to build relationships and influence at all levels internally and externally, including excellent customer facing skills (ability to communicate, effectively, with the customer account teams, in addition to end users and technical persons)
- Experience in project and project budget management
- Strong cross-functional working capabilities
- Excellent interpersonal and communication skills
- Strong leadership skills with the ability to drive an effective project team
- Understanding and experience of working in a telecommunications environment

movewithus #_VOIS

**Not a perfect fit?**:

**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Consultant, Performance Analytics - Advisors & Consulting Services
Over view:
Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Our Advisors & Consulting Services team combines traditional management consulting with Mastercard's rich data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations. Our teams work with a diverse global customer base across industries, from banking and payments to retail and restaurants.
The Advisors & Consulting Services group has five specializations: Strategy & Transformation, Performance Analytics, Business Experimentation, Marketing, and Program Management. Our Performance Analytics consultants translate data into insights by leveraging Mastercard and customer data to design, implement, and scale analytical solutions for customers. They use qualitative and quantitative analytical techniques and enterprise applications to synthesize analyses into clear recommendations and impactful narratives
Roles and Responsibilities
Client Impact
-
Provide creative input on projects across a range of industries and problem statements
-
Contribute to the development of analytics strategies and programs for regional and global clients by leveraging data and technology solutions to unlock client value
-
Collaborate with Mastercard team to understand clients' needs, agenda, and risks
-
Develop working relationship with client analysts/managers, and act as trusted and reliable partner
Team Collaboration & Culture
-
Collaborate with senior project delivery consultants to identify key findings, prepare effective presentations, and deliver recommendations to clients
-
Independently identify trends, patterns, issues, and anomalies in defined area of analysis, and structure and synthesize own analysis to highlight relevant findings
-
Lead internal and client meetings, and contribute to project management
-
Contribute to the firm's intellectual capital
-
Receive mentorship from performance analytics leaders for professional growth and development
Qualifications
Basic qualifications
-
Undergraduate degree with data and analytics experience in business intelligence and/or descriptive, predictive, or prescriptive analytics
-
Experience managing clients or internal stakeholders
-
Ability to analyze large datasets and synthesize key findings
-
Proficiency using data analytics software (e.g., Python, R, SQL, SAS)
-
Advanced Word, Excel, and PowerPoint skills
-
Ability to perform multiple tasks with multiple clients in a fast-paced, deadline-driven environment
-
Ability to communicate effectively in English and the local office language (if applicable)
-
Eligibility to work in the country where you are applying, as well as apply for travel visas as required by travel needs
Preferred qualifications
-
Additional data and analytics experience in building, managing, and maintaining database structures, working with data visualization tools (e.g., Tableau, Power BI), or working with Hadoop framework and coding using Impala, Hive, or PySpark
-
Ability to analyze large datasets and synthesize key findings to provide recommendations via descriptive analytics and business intelligence
-
Experience managing tasks or workstreams in a collaborative team environment
-
Ability to identify problems, brainstorm and analyze answers, and implement the best solutions
-
Relevant industry experience
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Associate Managing Consultant - Marketing, Advisors & Consulting Services
Associate Managing Consultant - Marketing, Advisors & Consulting Services
Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Our Advisors & Consulting Services team combines traditional management consulting with Mastercard's rich data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations. Our teams work with a diverse global customer base across industries, from banking and payments to retail and restaurants.
The Advisors & Consulting Services group has five specializations: Strategy & Transformation, Performance Analytics, Business Experimentation, Marketing, and Program Management. Our Marketing consultants lead the strategy development and implementation of campaigns and engagements for clients. They use customer data to provide deep direct marketing expertise across channels, evaluating campaign results and adapting the approach to optimize marketing performance.
Positions for different specializations and levels are available in separate job postings. Please review our consulting specializations to learn more about all opportunities and apply for the position that is best suited to your background and experience: and Responsibilities
Client Impact
- Manage deliverable development and multiple workstreams on projects across a range of industries and problem statements
- Contribute to the development of marketing strategies and campaigns for large regional and global clients by working with technology and data
- Manage working relationship with client managers, and act as trusted and reliable partner
Team Collaboration & Culture
- Develop sound business recommendations and deliver effective client presentations
- Plan, organize, and structure own work and that of junior project delivery consultants to generate marketing strategies and insights, and prepare presentations
- Lead team and external meetings, and lead or co-lead project management
- Collaborate with internal Mastercard stakeholders including Product and Business Development to build the firm's intellectual capital and solution development
- Grow from coaching to enable ownership of day-to-day project management across client projects, and mentor junior consultants
Qualifications
Basic qualifications
- Undergraduate degree with work experience in marketing and campaign projects focused on one or more of the following fields: marketing content, digital and social media campaigns, digital customer experience, digital marketing, end-to-end product launch, ad-tech and mar-tech ecosystems, offline marketing activities/campaigns, media management and planning, direct response marketing
- Experience managing tasks or workstreams in a collaborative team environment with third parties
- Experience managing clients or internal stakeholders, and vendors
- Advanced Word, Excel, and PowerPoint skills
- Ability to perform multiple tasks with multiple clients in a fast-paced, deadline-driven environment
- Ability to communicate effectively in English and the local office language (if applicable)
- Eligibility to work in the country where you are applying, as well as apply for travel visas as required by travel needs
Preferred qualifications
- Additional marketing experience in one or more of the following fields: marketing and campaign experience from agency environment, search engine optimization and search engine marketing, video making (e.g., scripting, storyboard, and content), marketing content, usability labs and experience research, print production management
- Global supply chain management (GSM), including sourcing new suppliers and assessing third party production vendors
- Experience with data visualization tools (e.g., Tableau, Power BI)
- Experience developing and implementing solutions and measuring impact on clients' business
- Experience managing tasks or workstreams in a collaborative team environment with third parties
- Experience coaching junior delivery consultants
- Relevant industry expertise and/or experience in product, sales, or marketing technology
- MBA or master's degree with specialization in marketing or digital (not required)
Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation, and delivers better business results.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

**Background**:
The assignment will support Banque Misr’s efforts to modernize its product offering to the Egyptian MSME sector, thereby improving access to high-quality financial and non-financial products for MSMEs in Egypt.

Banque Misr currently undergoes a process of transformation in their corporate culture. This process has the objective “to transform Banque Misr corporate banking with a vision to provide best in market corporate ecosystem, aiming to set the market standards for services and delivery while continuously creating value for our shareholders, clients and employees.” Globally, the transformation process aims to result in an increased corporate banking profitability by increasing synergies across all bank functions, enhance employees’ efficiencies, embed a performance-based culture, and create a seamless corporate customer experience. In the area of MSME finance, the transformation process will lead to a renewed and highly competitive offer of financial and non-financial products to the MSME sector. The Egyptian private sector will thus benefit from greater access to finance and a higher quality of product offering.

**Objectives**:
The overall objective of this assignment is to support Banque Misr in the modernization of its product offering for the Egyptian micro, small and medium-sized enterprise (MSME) sector.

**Project Outputs**:
The purposes of this assignment are to:

- Support the transformation process at Banque Misr by helping the agile implementation of the transformation project and developing their capacities through training and coaching the transformation teams.
- Support the transformation process by developing change agents and technical tools.
- Develop, implement, launch, and test best practice methodologies in credit risk management for SMEs and microenterprises; and
- Implement a staff training on technical tools and capacity building system.