136 Help Desk jobs in Egypt
Help Desk Representative
Giza
NCR Atleos
Posted 17 days ago
Job Viewed
Job Description
**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
**Required Skills:**
+ Bachelor's degree.
+ Excellent command in spoken and written English.
+ Have professional experience of working on windows applications / Microsoft Office /Internet.
**Job Responsibilities:**
+ Acting as single point of contact for NCR Financial customers with Incident Management Services; Accountable for continuously receiving and handling high volumes of customer calls.
+ Responsible for service requests from customer and ensure timely and satisfactory resolution of problems; Generates daily and weekly incident reports; Reviews incident history to determine recurring faults.
+ Monitoring ATM networks for NCR's ATM monitoring customers.
+ Determining priority based on problem information and documented guidelines; Providing accurate and creative solutions to user problems of moderate nature to maximize user productivity; Using tools to remotely access customer equipment to diagnose and resolve customer problem.
+ Recording information into the HDS (Help Desk Solution) system; Document, verify and make appropriate corrections to the incident record and customer profile ensure thorough documentation of problem description and all subsequent activity; Updates work orders and provides status information.
+ Escalating customer problems both internally and externally, when required, according to defined escalation paths.
+ Enhancing and developing quality support methods and communication skills through coaching, feedback, and other developmental approaches.
+ Researching, resolving, and responding to questions received via telephone calls, letters, and callbacks in a timely manner, in accordance with current standards.
+ Acquiring and maintaining current knowledge of relevant product offerings and support policies; Assist in special product-related issues as needed.
+ Participating in team projects that enhance the quality or efficiency of help desk service, Guide team in effective planning.
+ Responsible for overall IM system implementation and management.
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
**Required Skills:**
+ Bachelor's degree.
+ Excellent command in spoken and written English.
+ Have professional experience of working on windows applications / Microsoft Office /Internet.
**Job Responsibilities:**
+ Acting as single point of contact for NCR Financial customers with Incident Management Services; Accountable for continuously receiving and handling high volumes of customer calls.
+ Responsible for service requests from customer and ensure timely and satisfactory resolution of problems; Generates daily and weekly incident reports; Reviews incident history to determine recurring faults.
+ Monitoring ATM networks for NCR's ATM monitoring customers.
+ Determining priority based on problem information and documented guidelines; Providing accurate and creative solutions to user problems of moderate nature to maximize user productivity; Using tools to remotely access customer equipment to diagnose and resolve customer problem.
+ Recording information into the HDS (Help Desk Solution) system; Document, verify and make appropriate corrections to the incident record and customer profile ensure thorough documentation of problem description and all subsequent activity; Updates work orders and provides status information.
+ Escalating customer problems both internally and externally, when required, according to defined escalation paths.
+ Enhancing and developing quality support methods and communication skills through coaching, feedback, and other developmental approaches.
+ Researching, resolving, and responding to questions received via telephone calls, letters, and callbacks in a timely manner, in accordance with current standards.
+ Acquiring and maintaining current knowledge of relevant product offerings and support policies; Assist in special product-related issues as needed.
+ Participating in team projects that enhance the quality or efficiency of help desk service, Guide team in effective planning.
+ Responsible for overall IM system implementation and management.
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
This advertiser has chosen not to accept applicants from your region.
0
IT Help Desk
Hikma Pharmaceuticals PLC
Posted today
Job Viewed
Job Description
**Job Purpose**:
To provide high quality systems support for the various departments in Hikma in order to manage and resolve all IT related issues/queries and play an active role in IT implementation.
**Day
- to-day operations**:
Follows the day-to-day operations related to own job to ensure continuity of work.
**Job Specific Accountabilities**
- Provides end-users with a first point of contact service to identify, triage, resolve technical problems, provide advice and when required, re-directs technical problems to other appropriate Information Systems Staff as necessary.
- Utilizes technical knowledge to set-up and install computer hardware and software while ensuring components are properly installed and configured on each workstation.
- Assists with tasks that arise when other Information Systems personnel are not present or need assistance to provide excellent IT service while being visible and available to users who require technical assistance.
- Escalates and monitors unresolved technical issues to third level support in order to ensure problem resolution.
- Researches, evaluates and purchases new hardware and software to meet the company’s IT requirements for computers and other electronic office equipment.
- Monitors operational performance and troubleshoots system problems to isolate the cause of system failures.
- Prepares and follows a general maintenance schedule in order to perform maintenance and repairs on computer hardware/software including backup, recovery and equipment cleaning to ensure no downtime that interrupts business operations.
- Trains users on computer hardware/software and other electronic office equipment to bestow knowledge that positively impacts their day-to-day operations.
- Manages own incident queue to ensure all non-closed requests are resolved as quickly as possible.
- Keeps a maintenance record of software licenses/inventory materials and files documents, invoices and instruction manuals in order to present to management when required.
**Qualifications, Experience & Skills**:
- Bachelor’s degree in computer science, MIS, or any equivalent experience.
- Strong problem-solving skills.
- Excellent written and verbal communication skills.
- Basic network troubleshooting is a must.
- Certification in Microsoft or Cisco is advantageous.
- 1-3 years of experience in a service desk role or relevant technical experience
To provide high quality systems support for the various departments in Hikma in order to manage and resolve all IT related issues/queries and play an active role in IT implementation.
**Day
- to-day operations**:
Follows the day-to-day operations related to own job to ensure continuity of work.
**Job Specific Accountabilities**
- Provides end-users with a first point of contact service to identify, triage, resolve technical problems, provide advice and when required, re-directs technical problems to other appropriate Information Systems Staff as necessary.
- Utilizes technical knowledge to set-up and install computer hardware and software while ensuring components are properly installed and configured on each workstation.
- Assists with tasks that arise when other Information Systems personnel are not present or need assistance to provide excellent IT service while being visible and available to users who require technical assistance.
- Escalates and monitors unresolved technical issues to third level support in order to ensure problem resolution.
- Researches, evaluates and purchases new hardware and software to meet the company’s IT requirements for computers and other electronic office equipment.
- Monitors operational performance and troubleshoots system problems to isolate the cause of system failures.
- Prepares and follows a general maintenance schedule in order to perform maintenance and repairs on computer hardware/software including backup, recovery and equipment cleaning to ensure no downtime that interrupts business operations.
- Trains users on computer hardware/software and other electronic office equipment to bestow knowledge that positively impacts their day-to-day operations.
- Manages own incident queue to ensure all non-closed requests are resolved as quickly as possible.
- Keeps a maintenance record of software licenses/inventory materials and files documents, invoices and instruction manuals in order to present to management when required.
**Qualifications, Experience & Skills**:
- Bachelor’s degree in computer science, MIS, or any equivalent experience.
- Strong problem-solving skills.
- Excellent written and verbal communication skills.
- Basic network troubleshooting is a must.
- Certification in Microsoft or Cisco is advantageous.
- 1-3 years of experience in a service desk role or relevant technical experience
This advertiser has chosen not to accept applicants from your region.
1
IT Help Desk Technician
Milestone Technologies
Posted today
Job Viewed
Job Description
Company Overview:
- Milestone Technologies, Inc. is a leading IT Managed Services and IT Professional Services solutions provider headquartered in the Bay Area and serving clients globally. Our unique approach to IT Managed Services includes Contact Center Services, Internal IT Support, Data Center Operations, Workforce Solutions, and IT Professional Services
Job Overview:
- We’re looking for a Help Desk Technician to join our skilled IT Help Desk Operations team, serving local and global internal users. Our goal is to provide excellent technical and non-technical support with outstanding customer service and timeliness. The Help Desk Technician has experience in supporting both Mac and PC environments, can hold a conversation as well as resolve complex technical issues effectively and efficiently, and is someone who values the people behind the problems. This role works Monday through Friday during standard business hours.
How You Will Make An Impact:
- Provide hardware and software IT support and technical education to end users both remotely and onsite.
- Applies critical thinking to efficiently troubleshoot simple and complex user requests and issues. and provides as much context and information as possible to deliver the best solutions as quickly as possible.
- Troubleshoots client-side network connectivity issues, including digital authentication, remote access, secure Wi-Fi, wired connectivity to the internal network, password resets, etc.
- Supports user requests and performs break/fix or remote installations as needed.
- Supports AV for internal and customer facing events.
- Leads in ticket processes and provides coaching for other Technicians when workflow deficiencies are identified.
- Has deep understanding of defined team metrics, such as backlog, aging, effectiveness; and takes actions based on the current trends in Service.
- Document our systems and ensure our processes are always improving.
- Displays learning agility by actively seeking answers when technically challenged.
- Seeks feedback from other Help Desk Technicians to optimize and improve support, while also maintaining a solid understanding of general user support needs and requirements.
What You Will Need To Succeed:
**Technical Qualifications**
- Minimum 1-2 years of experience in a Help Desk role w/walk-up service required, VIP support preferred.
- Advanced working knowledge of collaboration tools such as Slack, Teams and Google Workspace required
- Demonstrated knowledge of Microsoft Exchange and/or Google Admin, including a firm understanding of Groups and permissions, is required. Knowledge of Windows, in issues ranging from resolving registry conflicts to troubleshooting system crashes and performance issues, is a plus.
- Familiarity with platforms such as ServiceNow, Zendesk, Jira, or Okta preferred
**Skills**
- Strong interpersonal communication skills with a high degree of empathy is a must.
- Can deliver outstanding customer service and provide simplified explanations of complex technical issues.
- Applies critical thinking and root cause analysis to complex end user requests and incidents to deliver the best possible solution.
- Ability to support others in a team environment, as well as the ability to work with limited supervision.
- Adapts well to ever-changing needs and business processes.
- Ability to facilitate or teach highly preferred.
Preferred Qualifications:
- Bilingual in Arabic (First language) and English (Secondary Language)
- Experience working with Windows Server OS, Active Directory, SCCM
- Experience with administrative use of scripting such as BASH, Powershell, Python scripting languages
Our Commitment to Diversity & Inclusion:
- At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success._
- Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees._
- We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you._
- This position may be assigned to a client that requires all individuals on-site to have the COVID-19 vaccination. The individual must be fully vaccinated before starting work at such a c
- Milestone Technologies, Inc. is a leading IT Managed Services and IT Professional Services solutions provider headquartered in the Bay Area and serving clients globally. Our unique approach to IT Managed Services includes Contact Center Services, Internal IT Support, Data Center Operations, Workforce Solutions, and IT Professional Services
Job Overview:
- We’re looking for a Help Desk Technician to join our skilled IT Help Desk Operations team, serving local and global internal users. Our goal is to provide excellent technical and non-technical support with outstanding customer service and timeliness. The Help Desk Technician has experience in supporting both Mac and PC environments, can hold a conversation as well as resolve complex technical issues effectively and efficiently, and is someone who values the people behind the problems. This role works Monday through Friday during standard business hours.
How You Will Make An Impact:
- Provide hardware and software IT support and technical education to end users both remotely and onsite.
- Applies critical thinking to efficiently troubleshoot simple and complex user requests and issues. and provides as much context and information as possible to deliver the best solutions as quickly as possible.
- Troubleshoots client-side network connectivity issues, including digital authentication, remote access, secure Wi-Fi, wired connectivity to the internal network, password resets, etc.
- Supports user requests and performs break/fix or remote installations as needed.
- Supports AV for internal and customer facing events.
- Leads in ticket processes and provides coaching for other Technicians when workflow deficiencies are identified.
- Has deep understanding of defined team metrics, such as backlog, aging, effectiveness; and takes actions based on the current trends in Service.
- Document our systems and ensure our processes are always improving.
- Displays learning agility by actively seeking answers when technically challenged.
- Seeks feedback from other Help Desk Technicians to optimize and improve support, while also maintaining a solid understanding of general user support needs and requirements.
What You Will Need To Succeed:
**Technical Qualifications**
- Minimum 1-2 years of experience in a Help Desk role w/walk-up service required, VIP support preferred.
- Advanced working knowledge of collaboration tools such as Slack, Teams and Google Workspace required
- Demonstrated knowledge of Microsoft Exchange and/or Google Admin, including a firm understanding of Groups and permissions, is required. Knowledge of Windows, in issues ranging from resolving registry conflicts to troubleshooting system crashes and performance issues, is a plus.
- Familiarity with platforms such as ServiceNow, Zendesk, Jira, or Okta preferred
**Skills**
- Strong interpersonal communication skills with a high degree of empathy is a must.
- Can deliver outstanding customer service and provide simplified explanations of complex technical issues.
- Applies critical thinking and root cause analysis to complex end user requests and incidents to deliver the best possible solution.
- Ability to support others in a team environment, as well as the ability to work with limited supervision.
- Adapts well to ever-changing needs and business processes.
- Ability to facilitate or teach highly preferred.
Preferred Qualifications:
- Bilingual in Arabic (First language) and English (Secondary Language)
- Experience working with Windows Server OS, Active Directory, SCCM
- Experience with administrative use of scripting such as BASH, Powershell, Python scripting languages
Our Commitment to Diversity & Inclusion:
- At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success._
- Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees._
- We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you._
- This position may be assigned to a client that requires all individuals on-site to have the COVID-19 vaccination. The individual must be fully vaccinated before starting work at such a c
This advertiser has chosen not to accept applicants from your region.
2
IT Help Desk Technician
Milestone Technologies
Posted today
Job Viewed
Job Description
Company Overview:
- Milestone Technologies, Inc. is a leading IT Managed Services and IT Professional Services solutions provider headquartered in the Bay Area and serving clients globally. Our unique approach to IT Managed Services includes Contact Center Services, Internal IT Support, Data Center Operations, Workforce Solutions, and IT Professional Services
Job Overview:
- We’re looking for a Help Desk Technician to join our skilled IT Help Desk Operations team, serving local and global internal users. Our goal is to provide excellent technical and non-technical support with outstanding customer service and timeliness. The Help Desk Technician has experience in supporting both Mac and PC environments, can hold a conversation as well as resolve complex technical issues effectively and efficiently, and is someone who values the people behind the problems. This role works Monday through Friday during standard business hours.
How You Will Make An Impact:
- Provide hardware and software IT support and technical education to end users both remotely and onsite.
- Applies critical thinking to efficiently troubleshoot simple and complex user requests and issues. and provides as much context and information as possible to deliver the best solutions as quickly as possible.
- Troubleshoots client-side network connectivity issues, including digital authentication, remote access, secure Wi-Fi, wired connectivity to the internal network, password resets, etc.
- Supports user requests and performs break/fix or remote installations as needed.
- Supports AV for internal and customer facing events.
- Leads in ticket processes and provides coaching for other Technicians when workflow deficiencies are identified.
- Has deep understanding of defined team metrics, such as backlog, aging, effectiveness; and takes actions based on the current trends in Service.
- Document our systems and ensure our processes are always improving.
- Displays learning agility by actively seeking answers when technically challenged.
- Seeks feedback from other Help Desk Technicians to optimize and improve support, while also maintaining a solid understanding of general user support needs and requirements.
What You Will Need To Succeed:
**Technical Qualifications**
- Minimum 1-2 years of experience in a Help Desk role w/walk-up service required, VIP support preferred.
- Advanced working knowledge of collaboration tools such as Slack, Teams and Google Workspace required
- Demonstrated knowledge of Microsoft Exchange and/or Google Admin, including a firm understanding of Groups and permissions, is required. Knowledge of Windows, in issues ranging from resolving registry conflicts to troubleshooting system crashes and performance issues, is a plus.
- Familiarity with platforms such as ServiceNow, Zendesk, Jira, or Okta preferred
**Skills**
- Strong interpersonal communication skills with a high degree of empathy is a must.
- Can deliver outstanding customer service and provide simplified explanations of complex technical issues.
- Applies critical thinking and root cause analysis to complex end user requests and incidents to deliver the best possible solution.
- Ability to support others in a team environment, as well as the ability to work with limited supervision.
- Adapts well to ever-changing needs and business processes.
- Ability to facilitate or teach highly preferred.
Preferred Qualifications:
- Bilingual in Arabic (First language) and English (Secondary Language)
- Experience working with Windows Server OS, Active Directory, SCCM
- Experience with administrative use of scripting such as BASH, Powershell, Python scripting languages
Our Commitment to Diversity & Inclusion:
- At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success._
- Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees._
- We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you._
- This position may be assigned to a client that requires all individuals on-site to have the COVID-19 vaccination. The individual must be fully vaccinated before starting work at such a c
- Milestone Technologies, Inc. is a leading IT Managed Services and IT Professional Services solutions provider headquartered in the Bay Area and serving clients globally. Our unique approach to IT Managed Services includes Contact Center Services, Internal IT Support, Data Center Operations, Workforce Solutions, and IT Professional Services
Job Overview:
- We’re looking for a Help Desk Technician to join our skilled IT Help Desk Operations team, serving local and global internal users. Our goal is to provide excellent technical and non-technical support with outstanding customer service and timeliness. The Help Desk Technician has experience in supporting both Mac and PC environments, can hold a conversation as well as resolve complex technical issues effectively and efficiently, and is someone who values the people behind the problems. This role works Monday through Friday during standard business hours.
How You Will Make An Impact:
- Provide hardware and software IT support and technical education to end users both remotely and onsite.
- Applies critical thinking to efficiently troubleshoot simple and complex user requests and issues. and provides as much context and information as possible to deliver the best solutions as quickly as possible.
- Troubleshoots client-side network connectivity issues, including digital authentication, remote access, secure Wi-Fi, wired connectivity to the internal network, password resets, etc.
- Supports user requests and performs break/fix or remote installations as needed.
- Supports AV for internal and customer facing events.
- Leads in ticket processes and provides coaching for other Technicians when workflow deficiencies are identified.
- Has deep understanding of defined team metrics, such as backlog, aging, effectiveness; and takes actions based on the current trends in Service.
- Document our systems and ensure our processes are always improving.
- Displays learning agility by actively seeking answers when technically challenged.
- Seeks feedback from other Help Desk Technicians to optimize and improve support, while also maintaining a solid understanding of general user support needs and requirements.
What You Will Need To Succeed:
**Technical Qualifications**
- Minimum 1-2 years of experience in a Help Desk role w/walk-up service required, VIP support preferred.
- Advanced working knowledge of collaboration tools such as Slack, Teams and Google Workspace required
- Demonstrated knowledge of Microsoft Exchange and/or Google Admin, including a firm understanding of Groups and permissions, is required. Knowledge of Windows, in issues ranging from resolving registry conflicts to troubleshooting system crashes and performance issues, is a plus.
- Familiarity with platforms such as ServiceNow, Zendesk, Jira, or Okta preferred
**Skills**
- Strong interpersonal communication skills with a high degree of empathy is a must.
- Can deliver outstanding customer service and provide simplified explanations of complex technical issues.
- Applies critical thinking and root cause analysis to complex end user requests and incidents to deliver the best possible solution.
- Ability to support others in a team environment, as well as the ability to work with limited supervision.
- Adapts well to ever-changing needs and business processes.
- Ability to facilitate or teach highly preferred.
Preferred Qualifications:
- Bilingual in Arabic (First language) and English (Secondary Language)
- Experience working with Windows Server OS, Active Directory, SCCM
- Experience with administrative use of scripting such as BASH, Powershell, Python scripting languages
Our Commitment to Diversity & Inclusion:
- At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success._
- Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees._
- We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you._
- This position may be assigned to a client that requires all individuals on-site to have the COVID-19 vaccination. The individual must be fully vaccinated before starting work at such a c
This advertiser has chosen not to accept applicants from your region.
3
IT Help Desk Technician
Milestone Technologies
Posted today
Job Viewed
Job Description
Company Overview:
Milestone Technologies, Inc. is a leading IT Managed Services and IT Professional Services solutions provider headquartered in the Bay Area and serving clients globally. Our unique approach to IT Managed Services includes Contact Center Services, Internal IT Support, Data Center Operations, Workforce Solutions, and IT Professional Services
Job Overview:
We’re looking for a Help Desk Technician to join our skilled IT Help Desk Operations team, serving local and global internal users. Our goal is to provide excellent technical and non-technical support with outstanding customer service and timeliness. The Help Desk Technician has experience in supporting both Mac and PC environments, can hold a conversation as well as resolve complex technical issues effectively and efficiently, and is someone who values the people behind the problems. This role works Monday through Friday during standard business hours.
How You Will Make An Impact:
- Provide hardware and software IT support and technical education to end users both remotely and onsite.
- Applies critical thinking to efficiently troubleshoot simple and complex user requests and issues. and provides as much context and information as possible to deliver the best solutions as quickly as possible.
- Troubleshoots client-side network connectivity issues, including digital authentication, remote access, secure Wi-Fi, wired connectivity to the internal network, password resets, etc.
- Supports user requests and performs break/fix or remote installations as needed.
- Supports AV for internal and customer facing events.
- Leads in ticket processes and provides coaching for other Technicians when workflow deficiencies are identified.
- Has deep understanding of defined team metrics, such as backlog, aging, effectiveness; and takes actions based on the current trends in Service.
- Document our systems and ensure our processes are always improving.
- Displays learning agility by actively seeking answers when technically challenged.
- Seeks feedback from other Help Desk Technicians to optimize and improve support, while also maintaining a solid understanding of general user support needs and requirements.
What You Will Need To Succeed:
**Technical Qualifications**
- Minimum 1-2 years of experience in a Help Desk role w/walk-up service required, VIP support preferred.
- Advanced working knowledge of collaboration tools such as Slack, Teams and Google Workspace required
- Demonstrated knowledge of Microsoft Exchange and/or Google Admin, including a firm understanding of Groups and permissions, is required. Knowledge of Windows, in issues ranging from resolving registry conflicts to troubleshooting system crashes and performance issues, is a plus.
- Familiarity with platforms such as ServiceNow, Zendesk, Jira, or Okta preferred
**Skills**
- Strong interpersonal communication skills with a high degree of empathy is a must.
- Can deliver outstanding customer service and provide simplified explanations of complex technical issues.
- Applies critical thinking and root cause analysis to complex end user requests and incidents to deliver the best possible solution.
- Ability to support others in a team environment, as well as the ability to work with limited supervision.
- Adapts well to ever-changing needs and business processes.
- Ability to facilitate or teach highly preferred.
Preferred Qualifications:
- Bilingual in Arabic (First language) and English (Secondary Language)
- Experience working with Windows Server OS, Active Directory, SCCM
- Experience with administrative use of scripting such as BASH, Powershell, Python scripting languages
Our Commitment to Diversity & Inclusion:
- At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success._
- Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees._
- We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you._
- This position may be assigned to a client that requires all individuals on-site to have the COVID-19 vaccination. The individual must be fully vaccinated before starting work at such a client
Milestone Technologies, Inc. is a leading IT Managed Services and IT Professional Services solutions provider headquartered in the Bay Area and serving clients globally. Our unique approach to IT Managed Services includes Contact Center Services, Internal IT Support, Data Center Operations, Workforce Solutions, and IT Professional Services
Job Overview:
We’re looking for a Help Desk Technician to join our skilled IT Help Desk Operations team, serving local and global internal users. Our goal is to provide excellent technical and non-technical support with outstanding customer service and timeliness. The Help Desk Technician has experience in supporting both Mac and PC environments, can hold a conversation as well as resolve complex technical issues effectively and efficiently, and is someone who values the people behind the problems. This role works Monday through Friday during standard business hours.
How You Will Make An Impact:
- Provide hardware and software IT support and technical education to end users both remotely and onsite.
- Applies critical thinking to efficiently troubleshoot simple and complex user requests and issues. and provides as much context and information as possible to deliver the best solutions as quickly as possible.
- Troubleshoots client-side network connectivity issues, including digital authentication, remote access, secure Wi-Fi, wired connectivity to the internal network, password resets, etc.
- Supports user requests and performs break/fix or remote installations as needed.
- Supports AV for internal and customer facing events.
- Leads in ticket processes and provides coaching for other Technicians when workflow deficiencies are identified.
- Has deep understanding of defined team metrics, such as backlog, aging, effectiveness; and takes actions based on the current trends in Service.
- Document our systems and ensure our processes are always improving.
- Displays learning agility by actively seeking answers when technically challenged.
- Seeks feedback from other Help Desk Technicians to optimize and improve support, while also maintaining a solid understanding of general user support needs and requirements.
What You Will Need To Succeed:
**Technical Qualifications**
- Minimum 1-2 years of experience in a Help Desk role w/walk-up service required, VIP support preferred.
- Advanced working knowledge of collaboration tools such as Slack, Teams and Google Workspace required
- Demonstrated knowledge of Microsoft Exchange and/or Google Admin, including a firm understanding of Groups and permissions, is required. Knowledge of Windows, in issues ranging from resolving registry conflicts to troubleshooting system crashes and performance issues, is a plus.
- Familiarity with platforms such as ServiceNow, Zendesk, Jira, or Okta preferred
**Skills**
- Strong interpersonal communication skills with a high degree of empathy is a must.
- Can deliver outstanding customer service and provide simplified explanations of complex technical issues.
- Applies critical thinking and root cause analysis to complex end user requests and incidents to deliver the best possible solution.
- Ability to support others in a team environment, as well as the ability to work with limited supervision.
- Adapts well to ever-changing needs and business processes.
- Ability to facilitate or teach highly preferred.
Preferred Qualifications:
- Bilingual in Arabic (First language) and English (Secondary Language)
- Experience working with Windows Server OS, Active Directory, SCCM
- Experience with administrative use of scripting such as BASH, Powershell, Python scripting languages
Our Commitment to Diversity & Inclusion:
- At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success._
- Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees._
- We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you._
- This position may be assigned to a client that requires all individuals on-site to have the COVID-19 vaccination. The individual must be fully vaccinated before starting work at such a client
This advertiser has chosen not to accept applicants from your region.
4
Customer Service
Nok Human Capital
Posted today
Job Viewed
Job Description
Fluent in english
Graduates only
**Salary**: E£6,000.00 - E£7,500.00 per month
Ability to commute/relocate:
- Maadi: Reliably commute or planning to relocate before starting work (required)
**Language**:
- English (required)
Graduates only
**Salary**: E£6,000.00 - E£7,500.00 per month
Ability to commute/relocate:
- Maadi: Reliably commute or planning to relocate before starting work (required)
**Language**:
- English (required)
This advertiser has chosen not to accept applicants from your region.
5
Customer Service
Mansoura
Nok Human Capital
Posted today
Job Viewed
Job Description
I'm hiring Fluent English speakers as Customer Service Representatives with the below benefits:
No Experience needed
If you are interested, please text on WhatsApp: 01012988825
Ability to commute/relocate:
- Cairo: Reliably commute or planning to relocate before starting work (preferred)
No Experience needed
If you are interested, please text on WhatsApp: 01012988825
Ability to commute/relocate:
- Cairo: Reliably commute or planning to relocate before starting work (preferred)
This advertiser has chosen not to accept applicants from your region.
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About the latest Help desk Jobs in Egypt !
6
Customer Service
Teleperformance
Posted today
Job Viewed
Job Description
We are hiring Customer Service representatives for a new launching account only fluent English speakers can apply.
Fixed shifts and days off
Net salary : up to 9.5 k net
Work Location: new cairo
- From site
- transportation all over cairo and giza
- Fast promotion (After 6 months only)
Benefits: - Medical and social insurance
- line with free minutes, texts, and mobile data
- Flexible, motivating and inclusive workplace
- Special recognition for top performers
- Training and development programs
- Great benefits ,access to gym, discounted offers and more
If you’re interested please send to me amassage on WhatsApp 01127774543
**Job Types**: Full-time, Permanent
**Salary**: E£9.50 per month
**Education**:
- Bachelor's (required)
**Language**:
- english (required)
Shift availability:
- Overnight Shift (preferred)
Fixed shifts and days off
Net salary : up to 9.5 k net
Work Location: new cairo
- From site
- transportation all over cairo and giza
- Fast promotion (After 6 months only)
Benefits: - Medical and social insurance
- line with free minutes, texts, and mobile data
- Flexible, motivating and inclusive workplace
- Special recognition for top performers
- Training and development programs
- Great benefits ,access to gym, discounted offers and more
If you’re interested please send to me amassage on WhatsApp 01127774543
**Job Types**: Full-time, Permanent
**Salary**: E£9.50 per month
**Education**:
- Bachelor's (required)
**Language**:
- english (required)
Shift availability:
- Overnight Shift (preferred)
This advertiser has chosen not to accept applicants from your region.
7
Customer Service
Nok Human Capital
Posted today
Job Viewed
Job Description
Fluent in English
Students can apply
**Salary**: E£6,000.00 - E£7,500.00 per month
Ability to commute/relocate:
- New Cairo: Reliably commute or planning to relocate before starting work (required)
**Language**:
- English (required)
Students can apply
**Salary**: E£6,000.00 - E£7,500.00 per month
Ability to commute/relocate:
- New Cairo: Reliably commute or planning to relocate before starting work (required)
**Language**:
- English (required)
This advertiser has chosen not to accept applicants from your region.
8
Customer Service Associate
Cairo, Al Qahirah
Amazon
Posted 16 days ago
Job Viewed
Job Description
Description
**Customer Service Associate**
Our mission at Amazon is to be Earth's most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that's why you'll find we approach things differently here. You won't be asked to read from a script or learn dialogue by heart. Instead, we'll provide you with the training you need to problem solve for our customers. You'll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.
**What will you do as a Customer Service Associate?**
As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You'll be the first point of contact for our Arabic and/or English speaking customers by answering their requests through phone, chat and/or email - this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.
**What are your hours?**
This role requires working variable hours to match when customers need us most. You will work 9-hour shift including day, late and overnight shifts and your work week is minimum 40 hours. In order to match our customer demand, we schedule based on a variety of different shift patterns within our operating hours from Monday to Sunday. You may be required to work national holidays. You will learn more about your exact schedule closer to your start date.
Basic Qualifications
**What qualifications do we need from you?**
- Minimum age: 18 years old
- Have the right to work in Egypt
- Minimum qualification of a high school degree - Passed
- Strong communication skills in (English & Arabic) (both written and oral fluency)
- Experience working with a computer
- The availability to work varying shifts from Monday to Sunday within our operating hours
- Willingness and ability to work in rotating shifts (i.e. early, late, weekend, and overtime as required)
**What strengths will you bring?**
- Hard-working, articulate, and detail-oriented
- Friendly and customer-focused in every situation
- Ability to learn quickly and embrace change
- Comfortable multi-tasking in a high-energy environment.
**What benefits will you receive?**
One of the great things about joining Amazon's Customer Service team is that you don't need past experience in customer service. You'll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including:
+ Social Insurance
+ Medical Insurance
+ Transportation: we will continue to provide 1-way night transportation from 7:00 pm to 7:00 am with gathering points for males and door to door transportation for females. Additionally, we will provide shuttle buses throughout the day starting 7:00 am to the below drop off points every 30 min:
+ Gas station beside bloom bank
+ Downtown Street
**If this role sounds like it's for you, then click on the link below to start the application process** !
You'll need to allow 1.5 hours to complete the full application, including assessments which will evaluate your suitability for the role. We recommend using a laptop/desktop computer in order to get the best experience. You will have the option to save your application between each stage of the application process and return to it if necessary, but we strongly advise you to complete the process in one sitting where possible.
If successful, we will contact you about next steps!
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.
**Customer Service Associate**
Our mission at Amazon is to be Earth's most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that's why you'll find we approach things differently here. You won't be asked to read from a script or learn dialogue by heart. Instead, we'll provide you with the training you need to problem solve for our customers. You'll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.
**What will you do as a Customer Service Associate?**
As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You'll be the first point of contact for our Arabic and/or English speaking customers by answering their requests through phone, chat and/or email - this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.
**What are your hours?**
This role requires working variable hours to match when customers need us most. You will work 9-hour shift including day, late and overnight shifts and your work week is minimum 40 hours. In order to match our customer demand, we schedule based on a variety of different shift patterns within our operating hours from Monday to Sunday. You may be required to work national holidays. You will learn more about your exact schedule closer to your start date.
Basic Qualifications
**What qualifications do we need from you?**
- Minimum age: 18 years old
- Have the right to work in Egypt
- Minimum qualification of a high school degree - Passed
- Strong communication skills in (English & Arabic) (both written and oral fluency)
- Experience working with a computer
- The availability to work varying shifts from Monday to Sunday within our operating hours
- Willingness and ability to work in rotating shifts (i.e. early, late, weekend, and overtime as required)
**What strengths will you bring?**
- Hard-working, articulate, and detail-oriented
- Friendly and customer-focused in every situation
- Ability to learn quickly and embrace change
- Comfortable multi-tasking in a high-energy environment.
**What benefits will you receive?**
One of the great things about joining Amazon's Customer Service team is that you don't need past experience in customer service. You'll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including:
+ Social Insurance
+ Medical Insurance
+ Transportation: we will continue to provide 1-way night transportation from 7:00 pm to 7:00 am with gathering points for males and door to door transportation for females. Additionally, we will provide shuttle buses throughout the day starting 7:00 am to the below drop off points every 30 min:
+ Gas station beside bloom bank
+ Downtown Street
**If this role sounds like it's for you, then click on the link below to start the application process** !
You'll need to allow 1.5 hours to complete the full application, including assessments which will evaluate your suitability for the role. We recommend using a laptop/desktop computer in order to get the best experience. You will have the option to save your application between each stage of the application process and return to it if necessary, but we strongly advise you to complete the process in one sitting where possible.
If successful, we will contact you about next steps!
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.
This advertiser has chosen not to accept applicants from your region.
9