29 Head Of Operations Benelux jobs in Egypt
HR Business Partner - Operations
Beyti Egypt
Posted today
Job Viewed
Job Description
Support the Talent team in recruitment process including screening / selection of resumes for appropriateness of skills, experience and knowledge.
- Responsible of exit interviews for Operations team.
- Conduct employee onboarding and help organize training & development initiatives.
- Provide support to employees in various HR-related topics and resolve any issues that may arise.
- Promote HR programs to create an efficient and conflict-free workplace.
- Assist in the implementation of human resource policies.
- Gather and analyze data with useful HR metrics, like time to hire and employee turnover rates.
- Enhance job satisfaction by resolving issues promptly and organizing team building.
- Responsible of calibrating with different stakeholders to support in the implementation of the Recognition program.
- Flag development needs identified to the Talent team.
- Suggest improvement solutions that contribute in process enhancement.
**Skills**:
- BSc in Human Resources or relevant field.
- 3-5 years of experience.
- Excellent command of English.
- MS Office & Excel knowledge.
- Interpersonal and Communication skills.
- Responsible of exit interviews for Operations team.
- Conduct employee onboarding and help organize training & development initiatives.
- Provide support to employees in various HR-related topics and resolve any issues that may arise.
- Promote HR programs to create an efficient and conflict-free workplace.
- Assist in the implementation of human resource policies.
- Gather and analyze data with useful HR metrics, like time to hire and employee turnover rates.
- Enhance job satisfaction by resolving issues promptly and organizing team building.
- Responsible of calibrating with different stakeholders to support in the implementation of the Recognition program.
- Flag development needs identified to the Talent team.
- Suggest improvement solutions that contribute in process enhancement.
**Skills**:
- BSc in Human Resources or relevant field.
- 3-5 years of experience.
- Excellent command of English.
- MS Office & Excel knowledge.
- Interpersonal and Communication skills.
This advertiser has chosen not to accept applicants from your region.
0
Operations Director, Egypt Eras
Abt JTA
Posted today
Job Viewed
Job Description
**The World at Abt**
Solving the world's most pressing issues and improving the quality of life for people worldwide is what we do every day at Abt Associates. Creating a more equitable world is no small task, but we are driven by big challenges.
We are a team of 3,000+ people in over 50 countries working in unison and focused on the bigger picture. Only by sharing our commitment, energy, and innovation do we affect change and push the boundaries of what's possible. We welcome diverse ideas, backgrounds, and viewpoints '“ joining Abt means access to exceptional thinkers at the top of their game.
To thrive at Abt is to embrace flexibility and collaboration. Our open culture allows you to balance your work and personal life as needed to optimize personal well-being. Creating a more equitable world starts from within '“ we look after people around the world, and we'll do the same for you.
Ready to embrace rewarding and meaningful work? Now's your chance.
**The Opportunity**
Abt Associates seeks a qualified Operations Director for the USAID-funded Feed the Future Egypt Rural Agribusiness Strengthening Project. The project will employ a market-driven, systems-strengthening approach to improve the competitiveness of horticulture producers and related downstream businesses and food processors by developing their abilities to respond to domestic and international buyer demand.
The project has a headquarters office in Cairo and three regional offices in Menia, Luxor, and Gharbia. The Operations Director will be based in Cairo, Egypt and will report to the Chief of Party.
**Core Responsibilities**
- Oversee the Project's Operations team day-to-day on procurements and logistics.
- Work with Operations Manager and Home Office Procurement team to review supplier agreements to monitor funding and understand the agreement types in relation to the prime contract obligations.
- Ensure compliance with Abt policies and procedures as well as USAID procurement regulations and local laws.
- Ensure that contractual and internal approval requirements (e.g., waivers, approval memos, procurements) are met, and prepare justifications supporting these actions in coordination with project leadership and Home Office support staff.
- Liaise with the Finance Director and Operations Manager to ensure the Project is operating within its VAT exemption.
- Oversee the biannual physical inspection of the Project's government property list.
- Assist in the preparation of work plans, budgets, and procurement plans.
- Ensure that the project meets stated goals and reporting requirements; identify challenges, obstacles, and difficulties affecting project implementation; develop strategies to solve these problems.
- Support COP to maintain effective working relationships with donors and key government officials related to operations.
- Responsible for organizing, managing and coordinating high profile events.
**What We Value**
- Bachelor's degree required, Master's degree preferred.
- At least ten years' relevant professional experience managing procurement required.
- Previous experience on USAID-funded projects in Egypt strongly preferred.
- Experience managing procurement on USAID-funded projects and/or proven expertise in USAID Federal Acquisition Regulations (FAR) strongly preferred.
- Strong relationship management skills. Must be able to manage relationships with project staff, suppliers, and other partners.
- Demonstrated attention to detail, ability to follow procedures, meet deadlines and work independently and cooperatively with team members.
- Ability and track record of working as part of a busy team and working effectively under pressure to tight deadlines.
- Excellent written and spoken English and Arabic required.
**What We Offer**
We foster an environment where you can Thrive Your Way. Our innovative total rewards programs are designed to help balance your work and personal life. The approach toward your wellbeing centers around comprehensive benefits and professional development.
Solving the world's most pressing issues and improving the quality of life for people worldwide is what we do every day at Abt Associates. Creating a more equitable world is no small task, but we are driven by big challenges.
We are a team of 3,000+ people in over 50 countries working in unison and focused on the bigger picture. Only by sharing our commitment, energy, and innovation do we affect change and push the boundaries of what's possible. We welcome diverse ideas, backgrounds, and viewpoints '“ joining Abt means access to exceptional thinkers at the top of their game.
To thrive at Abt is to embrace flexibility and collaboration. Our open culture allows you to balance your work and personal life as needed to optimize personal well-being. Creating a more equitable world starts from within '“ we look after people around the world, and we'll do the same for you.
Ready to embrace rewarding and meaningful work? Now's your chance.
**The Opportunity**
Abt Associates seeks a qualified Operations Director for the USAID-funded Feed the Future Egypt Rural Agribusiness Strengthening Project. The project will employ a market-driven, systems-strengthening approach to improve the competitiveness of horticulture producers and related downstream businesses and food processors by developing their abilities to respond to domestic and international buyer demand.
The project has a headquarters office in Cairo and three regional offices in Menia, Luxor, and Gharbia. The Operations Director will be based in Cairo, Egypt and will report to the Chief of Party.
**Core Responsibilities**
- Oversee the Project's Operations team day-to-day on procurements and logistics.
- Work with Operations Manager and Home Office Procurement team to review supplier agreements to monitor funding and understand the agreement types in relation to the prime contract obligations.
- Ensure compliance with Abt policies and procedures as well as USAID procurement regulations and local laws.
- Ensure that contractual and internal approval requirements (e.g., waivers, approval memos, procurements) are met, and prepare justifications supporting these actions in coordination with project leadership and Home Office support staff.
- Liaise with the Finance Director and Operations Manager to ensure the Project is operating within its VAT exemption.
- Oversee the biannual physical inspection of the Project's government property list.
- Assist in the preparation of work plans, budgets, and procurement plans.
- Ensure that the project meets stated goals and reporting requirements; identify challenges, obstacles, and difficulties affecting project implementation; develop strategies to solve these problems.
- Support COP to maintain effective working relationships with donors and key government officials related to operations.
- Responsible for organizing, managing and coordinating high profile events.
**What We Value**
- Bachelor's degree required, Master's degree preferred.
- At least ten years' relevant professional experience managing procurement required.
- Previous experience on USAID-funded projects in Egypt strongly preferred.
- Experience managing procurement on USAID-funded projects and/or proven expertise in USAID Federal Acquisition Regulations (FAR) strongly preferred.
- Strong relationship management skills. Must be able to manage relationships with project staff, suppliers, and other partners.
- Demonstrated attention to detail, ability to follow procedures, meet deadlines and work independently and cooperatively with team members.
- Ability and track record of working as part of a busy team and working effectively under pressure to tight deadlines.
- Excellent written and spoken English and Arabic required.
**What We Offer**
We foster an environment where you can Thrive Your Way. Our innovative total rewards programs are designed to help balance your work and personal life. The approach toward your wellbeing centers around comprehensive benefits and professional development.
This advertiser has chosen not to accept applicants from your region.
1
Operations Director, Egypt Eras
Cairo, Al Qahirah
Abt Associates
Posted today
Job Viewed
Job Description
**The World at Abt**
Solving the world’s most pressing issues and improving the quality of life for people worldwide is what we do every day at Abt Associates. Creating a more equitable world is no small task, but we are driven by big challenges.
We are a team of 3,000+ people in over 50 countries working in unison and focused on the bigger picture. Only by sharing our commitment, energy, and innovation do we affect change and push the boundaries of what’s possible. We welcome diverse ideas, backgrounds, and viewpoints - joining Abt means access to exceptional thinkers at the top of their game.
To thrive at Abt is to embrace flexibility and collaboration. Our open culture allows you to balance your work and personal life as needed to optimize personal well-being. Creating a more equitable world starts from within - we look after people around the world, and we’ll do the same for you.
Ready to embrace rewarding and meaningful work? Now’s your chance.
**The Opportunity**
Abt Associates seeks a qualified Operations Director for the USAID-funded Feed the Future Egypt Rural Agribusiness Strengthening Project. The project will employ a market-driven, systems-strengthening approach to improve the competitiveness of horticulture producers and related downstream businesses and food processors by developing their abilities to respond to domestic and international buyer demand.
The project has a headquarters office in Cairo and three regional offices in Menia, Luxor, and Gharbia. The Operations Director will be based in Cairo, Egypt and will report to the Chief of Party.
**Core Responsibilities**
- Oversee the Project’s Operations team day-to-day on procurements and logistics.
- Work with Operations Manager and Home Office Procurement team to review supplier agreements to monitor funding and understand the agreement types in relation to the prime contract obligations.
- Ensure compliance with Abt policies and procedures as well as USAID procurement regulations and local laws.
- Ensure that contractual and internal approval requirements (e.g., waivers, approval memos, procurements) are met, and prepare justifications supporting these actions in coordination with project leadership and Home Office support staff.
- Liaise with the Finance Director and Operations Manager to ensure the Project is operating within its VAT exemption.
- Oversee the biannual physical inspection of the Project’s government property list.
- Assist in the preparation of work plans, budgets, and procurement plans.
- Ensure that the project meets stated goals and reporting requirements; identify challenges, obstacles, and difficulties affecting project implementation; develop strategies to solve these problems.
- Support COP to maintain effective working relationships with donors and key government officials related to operations.
- Responsible for organizing, managing and coordinating high profile events.
**What We Value**
- Bachelor’s degree required, Master’s degree preferred.
- At least ten years’ relevant professional experience managing procurement required.
- Previous experience on USAID-funded projects in Egypt strongly preferred.
- Experience managing procurement on USAID-funded projects and/or proven expertise in USAID Federal Acquisition Regulations (FAR) strongly preferred.
- Strong relationship management skills. Must be able to manage relationships with project staff, suppliers, and other partners.
- Demonstrated attention to detail, ability to follow procedures, meet deadlines and work independently and cooperatively with team members.
- Ability and track record of working as part of a busy team and working effectively under pressure to tight deadlines.
- Excellent written and spoken English and Arabic required.
**What We Offer**
We foster an environment where you can Thrive Your Way. Our innovative total rewards programs are designed to help balance your work and personal life. The approach toward your wellbeing centers around comprehensive benefits and professional development.
Solving the world’s most pressing issues and improving the quality of life for people worldwide is what we do every day at Abt Associates. Creating a more equitable world is no small task, but we are driven by big challenges.
We are a team of 3,000+ people in over 50 countries working in unison and focused on the bigger picture. Only by sharing our commitment, energy, and innovation do we affect change and push the boundaries of what’s possible. We welcome diverse ideas, backgrounds, and viewpoints - joining Abt means access to exceptional thinkers at the top of their game.
To thrive at Abt is to embrace flexibility and collaboration. Our open culture allows you to balance your work and personal life as needed to optimize personal well-being. Creating a more equitable world starts from within - we look after people around the world, and we’ll do the same for you.
Ready to embrace rewarding and meaningful work? Now’s your chance.
**The Opportunity**
Abt Associates seeks a qualified Operations Director for the USAID-funded Feed the Future Egypt Rural Agribusiness Strengthening Project. The project will employ a market-driven, systems-strengthening approach to improve the competitiveness of horticulture producers and related downstream businesses and food processors by developing their abilities to respond to domestic and international buyer demand.
The project has a headquarters office in Cairo and three regional offices in Menia, Luxor, and Gharbia. The Operations Director will be based in Cairo, Egypt and will report to the Chief of Party.
**Core Responsibilities**
- Oversee the Project’s Operations team day-to-day on procurements and logistics.
- Work with Operations Manager and Home Office Procurement team to review supplier agreements to monitor funding and understand the agreement types in relation to the prime contract obligations.
- Ensure compliance with Abt policies and procedures as well as USAID procurement regulations and local laws.
- Ensure that contractual and internal approval requirements (e.g., waivers, approval memos, procurements) are met, and prepare justifications supporting these actions in coordination with project leadership and Home Office support staff.
- Liaise with the Finance Director and Operations Manager to ensure the Project is operating within its VAT exemption.
- Oversee the biannual physical inspection of the Project’s government property list.
- Assist in the preparation of work plans, budgets, and procurement plans.
- Ensure that the project meets stated goals and reporting requirements; identify challenges, obstacles, and difficulties affecting project implementation; develop strategies to solve these problems.
- Support COP to maintain effective working relationships with donors and key government officials related to operations.
- Responsible for organizing, managing and coordinating high profile events.
**What We Value**
- Bachelor’s degree required, Master’s degree preferred.
- At least ten years’ relevant professional experience managing procurement required.
- Previous experience on USAID-funded projects in Egypt strongly preferred.
- Experience managing procurement on USAID-funded projects and/or proven expertise in USAID Federal Acquisition Regulations (FAR) strongly preferred.
- Strong relationship management skills. Must be able to manage relationships with project staff, suppliers, and other partners.
- Demonstrated attention to detail, ability to follow procedures, meet deadlines and work independently and cooperatively with team members.
- Ability and track record of working as part of a busy team and working effectively under pressure to tight deadlines.
- Excellent written and spoken English and Arabic required.
**What We Offer**
We foster an environment where you can Thrive Your Way. Our innovative total rewards programs are designed to help balance your work and personal life. The approach toward your wellbeing centers around comprehensive benefits and professional development.
This advertiser has chosen not to accept applicants from your region.
2
Operations Director (Processing, Packaging
AstraZeneca
Posted today
Job Viewed
Job Description
**Maintaining compliance within licenses to operate**
- ( cGMP, SHE,ABAC, EI, business as in and FCF controls within His/her area)
- Code of Ethics adherence
- Compliance framework adherence
- SHE requirements and audit findings follow up
- FCF compliance findings and follow up
- CGMP compliance findings and follow up.
**Deliver operational performance.**
- Ensure capability and capacity in place to meet demand
- Lead 0-24 month supply planning
- Define and maintain the input/control process
- Closely monitor delegated responsibilities for the execution of lean/ digital KPIs including lead time, and quality indicators, productivity, flexibility, OEE, and others as needed.
- Ensure staffing levels, and capabilities within are in place to meet 0-24 month demand.
- Being proactive and reactive in solving/identifying issues that impact performance
**Continuous Improvement.**
- Create and maintain a culture which focuses on quality products and drives continuous improvement in process and people
- Promote continuous improvement
- Ensure improvement plans are in place and evidence of execution and use of appropriate Lean tools and core Lean principles.
- Accountability for appropriate management of all aspects of change
- Engage in community of excellence activities to share and receive best practices
- Contribute to site leadership strategy and decision making
- Collaborate with other functions in the site for the benefit of AZ
- Participate in site decision making and strategic planning
**Stakeholder relationships.**
- Ensure the area maintains effective relationships with upstream /downstream stakeholders
- Active attendance of Supply meetings with SNP & Demand teams. Collaboration with the Marketing Company to maintain medium and long term supply and planning info.
- Attending the Regional packaging network &others as needed.
- Coach and develop professional aspects of all area members
- Function, and individual performance plans in place
- Development plans in place and actively managed for all members
- Skills requirements and training plans to close gaps in place
- People leadership capabilities/responsibilities effectively executed.
- Drive success through team shared objectives
**Essentials**:
- Academic / Professional qualification: Bachelor degree in pharmaceutical sciences (according to local Regulations).
- Working experience: minimum 10 years experience in Pharmaceutical Industry.
- Solid understanding of Lean concepts, principles and tools as applied to the business as a whole including manufacturing
- Solid understanding of Pharmaceutical supply chain, processes and GxP requirements
- Business planning, budget creation and management
- Understanding of SHE standards and the impact of change on SHE.
- Understanding of the IT environment as applied to the PET areas of control
- Understanding of Engineering maintenance Standards
- Ability to influence without authority across functional boundaries
- Thinks conceptually and understands the impact of events and change on the full picture
- Ability to make decisions on less than perfect information
- Has credibility with people at all levels from shop floor to VP.
- Highly developed problem solving skills both qualitative and intuitive
- Ability to assess risks and balance against benefits
- Excellent communicator
- Personal resilience and emotional stability
- Ability to effectively challenge the status quo at all levels
- Demonstrate good understanding for AZ values.
- Leads by example
- Sees self as a member of a team carrying out the leader role, not the ‘boss’
- Adaptive style to suit the situation
- Cultural sensitivity
- Acts with integrity at all times Is prepared to take calculated risks to make step change
- Walks the Talk - is visible
- Ability to set clear, consistent and stretching goals and plans
- Acts a role model for change - positive
Is passionate about the business and its future and can instil this in the team
- ( cGMP, SHE,ABAC, EI, business as in and FCF controls within His/her area)
- Code of Ethics adherence
- Compliance framework adherence
- SHE requirements and audit findings follow up
- FCF compliance findings and follow up
- CGMP compliance findings and follow up.
**Deliver operational performance.**
- Ensure capability and capacity in place to meet demand
- Lead 0-24 month supply planning
- Define and maintain the input/control process
- Closely monitor delegated responsibilities for the execution of lean/ digital KPIs including lead time, and quality indicators, productivity, flexibility, OEE, and others as needed.
- Ensure staffing levels, and capabilities within are in place to meet 0-24 month demand.
- Being proactive and reactive in solving/identifying issues that impact performance
**Continuous Improvement.**
- Create and maintain a culture which focuses on quality products and drives continuous improvement in process and people
- Promote continuous improvement
- Ensure improvement plans are in place and evidence of execution and use of appropriate Lean tools and core Lean principles.
- Accountability for appropriate management of all aspects of change
- Engage in community of excellence activities to share and receive best practices
- Contribute to site leadership strategy and decision making
- Collaborate with other functions in the site for the benefit of AZ
- Participate in site decision making and strategic planning
**Stakeholder relationships.**
- Ensure the area maintains effective relationships with upstream /downstream stakeholders
- Active attendance of Supply meetings with SNP & Demand teams. Collaboration with the Marketing Company to maintain medium and long term supply and planning info.
- Attending the Regional packaging network &others as needed.
- Coach and develop professional aspects of all area members
- Function, and individual performance plans in place
- Development plans in place and actively managed for all members
- Skills requirements and training plans to close gaps in place
- People leadership capabilities/responsibilities effectively executed.
- Drive success through team shared objectives
**Essentials**:
- Academic / Professional qualification: Bachelor degree in pharmaceutical sciences (according to local Regulations).
- Working experience: minimum 10 years experience in Pharmaceutical Industry.
- Solid understanding of Lean concepts, principles and tools as applied to the business as a whole including manufacturing
- Solid understanding of Pharmaceutical supply chain, processes and GxP requirements
- Business planning, budget creation and management
- Understanding of SHE standards and the impact of change on SHE.
- Understanding of the IT environment as applied to the PET areas of control
- Understanding of Engineering maintenance Standards
- Ability to influence without authority across functional boundaries
- Thinks conceptually and understands the impact of events and change on the full picture
- Ability to make decisions on less than perfect information
- Has credibility with people at all levels from shop floor to VP.
- Highly developed problem solving skills both qualitative and intuitive
- Ability to assess risks and balance against benefits
- Excellent communicator
- Personal resilience and emotional stability
- Ability to effectively challenge the status quo at all levels
- Demonstrate good understanding for AZ values.
- Leads by example
- Sees self as a member of a team carrying out the leader role, not the ‘boss’
- Adaptive style to suit the situation
- Cultural sensitivity
- Acts with integrity at all times Is prepared to take calculated risks to make step change
- Walks the Talk - is visible
- Ability to set clear, consistent and stretching goals and plans
- Acts a role model for change - positive
Is passionate about the business and its future and can instil this in the team
This advertiser has chosen not to accept applicants from your region.
3
Operations Readiness Automation Director
Orange Business Services
Posted today
Job Viewed
Job Description
**About the role**:
As Part of the Orange Business Service Stragtegy to Simplify and Automate our Business Model, The Operations Readiness Automation Director will be a new role with full end-to-end responsibility about the customer Jouroney from Build to Run in a smooth and Automated business model within ESC
The mission of the **The Operations Readiness Automation Director** will cover **three main responsbilites**:
**1- The Head** of the Ops Readniess manageres** team in ESC ( Previous name : Hanadover managers )**
**2- The Director of the UC Handover Automation from Build to Run**
**3- The Center of Excellence for BCS Automation projects**
**About you**:
Education, Qualification:
- B.Sc. Communication, Computer or Engineering degree
- Fluent in English (French is a plus)
- PMP / PMI ACP certified or any equivalent certificate
- Scrum Master and/Or Scrum Product Owner Certified
**Experience**:
Minimum of 10 to 15 years related work experience in customer facing organizations within the telecom or IT industry;
With at least 5 years of previous management experience in a similar knowledge / services
Minimum of 5 years of Experience in Project Management with Customer facing skills
Excellent knowledge of UC services and process
Excellent tooling & processes expertise for standard collaboration tools.
Good exposure to an international, multi-cultural environment.
Excellent Leadership and communication skills.
Good Communication, negotiations and Leadership skills.
Ability to work under pressure and manage different Escalations in a professional manner
Good understanding of Orange Business Services strategy
**Additional information**:
**1- As a manager or the Ops Readniess manageres**:
- Manage the Ops readniess managers team in Cario and India ( current name : Handover managers ) who are responsiple for the handover of the UC solutions from Build to Run and Ensure Smooth Handover to all the customers from Build to Run including all the tools, process, Technical Infomration, solution validation and arrange any technical required training for the Opeartional teams to support he new products**In close cooperation with the ESC / BCS management team build vision and strategy, derived from the corporate strategy**Communicate strategic plan to all team members and ensure their full understanding and support**Assign resources to the customer projects and follow up the project execution carefully and closely Forecast team requirements and development needs**Train and develop resources to provide or maintain the level of professionalism and competence required by the business (both hard
- and soft-skills)**Act as the first point of escalation for Ops Readniess managers team; provide guidelines and support to the team members regarding major issues including operational escalations**
2- **As Director of UC Handover Automation**:
**Manage and lead the Autoamtion of the handover process to ensure smoth service transition from Build to run and avoid to all UC standard solutions**
**Plan the Automation of the Handover Process and include all the stakeholders and Lead this Automation project within ESC/ CSO**
Work closely with Build ( UC PMs, SC, UCIE, IBO PM, TDT ,. ), Operaional teams ( VOC, CSM, Change managers ), Product managers and Software Developrs to esnure all the busioness needs are covered during this Transforation to the Autoamted tool
Assest any Non Standard or complex soultion to be managed manaulay and Assign the ORM to manage such complex projects
3- **As Center of Excellence for BCS Automation Projects**:
**The OAD will be be the Center of Excellence for all the ongoing Automations intitavties on BCS**Plan and update the Road map for all the ongoing Autoamtion intiatives**- Work closely with all the project leaaders within ESC, to ensure the progress of all projects and align between the different intiatives-
- Assest the new Intiative and ensurel full alignement with the ongoing projects and ensure the Fesability study have been done for any new intiative**Department**:
Customer Services & Operations
**Contract**:
Regular
As Part of the Orange Business Service Stragtegy to Simplify and Automate our Business Model, The Operations Readiness Automation Director will be a new role with full end-to-end responsibility about the customer Jouroney from Build to Run in a smooth and Automated business model within ESC
The mission of the **The Operations Readiness Automation Director** will cover **three main responsbilites**:
**1- The Head** of the Ops Readniess manageres** team in ESC ( Previous name : Hanadover managers )**
**2- The Director of the UC Handover Automation from Build to Run**
**3- The Center of Excellence for BCS Automation projects**
**About you**:
Education, Qualification:
- B.Sc. Communication, Computer or Engineering degree
- Fluent in English (French is a plus)
- PMP / PMI ACP certified or any equivalent certificate
- Scrum Master and/Or Scrum Product Owner Certified
**Experience**:
Minimum of 10 to 15 years related work experience in customer facing organizations within the telecom or IT industry;
With at least 5 years of previous management experience in a similar knowledge / services
Minimum of 5 years of Experience in Project Management with Customer facing skills
Excellent knowledge of UC services and process
Excellent tooling & processes expertise for standard collaboration tools.
Good exposure to an international, multi-cultural environment.
Excellent Leadership and communication skills.
Good Communication, negotiations and Leadership skills.
Ability to work under pressure and manage different Escalations in a professional manner
Good understanding of Orange Business Services strategy
**Additional information**:
**1- As a manager or the Ops Readniess manageres**:
- Manage the Ops readniess managers team in Cario and India ( current name : Handover managers ) who are responsiple for the handover of the UC solutions from Build to Run and Ensure Smooth Handover to all the customers from Build to Run including all the tools, process, Technical Infomration, solution validation and arrange any technical required training for the Opeartional teams to support he new products**In close cooperation with the ESC / BCS management team build vision and strategy, derived from the corporate strategy**Communicate strategic plan to all team members and ensure their full understanding and support**Assign resources to the customer projects and follow up the project execution carefully and closely Forecast team requirements and development needs**Train and develop resources to provide or maintain the level of professionalism and competence required by the business (both hard
- and soft-skills)**Act as the first point of escalation for Ops Readniess managers team; provide guidelines and support to the team members regarding major issues including operational escalations**
2- **As Director of UC Handover Automation**:
**Manage and lead the Autoamtion of the handover process to ensure smoth service transition from Build to run and avoid to all UC standard solutions**
**Plan the Automation of the Handover Process and include all the stakeholders and Lead this Automation project within ESC/ CSO**
Work closely with Build ( UC PMs, SC, UCIE, IBO PM, TDT ,. ), Operaional teams ( VOC, CSM, Change managers ), Product managers and Software Developrs to esnure all the busioness needs are covered during this Transforation to the Autoamted tool
Assest any Non Standard or complex soultion to be managed manaulay and Assign the ORM to manage such complex projects
3- **As Center of Excellence for BCS Automation Projects**:
**The OAD will be be the Center of Excellence for all the ongoing Automations intitavties on BCS**Plan and update the Road map for all the ongoing Autoamtion intiatives**- Work closely with all the project leaaders within ESC, to ensure the progress of all projects and align between the different intiatives-
- Assest the new Intiative and ensurel full alignement with the ongoing projects and ensure the Fesability study have been done for any new intiative**Department**:
Customer Services & Operations
**Contract**:
Regular
This advertiser has chosen not to accept applicants from your region.
4
Operations Readiness Automation Director
Orange Business Services
Posted today
Job Viewed
Job Description
**About the role**:
As Part of the Orange Business Service Stragtegy to Simplify and Automate our Business Model, The Operations Readiness Automation Director will be a new role with full end-to-end responsibility about the customer Jouroney from Build to Run in a smooth and Automated business model within ESC
The mission of the **The Operations Readiness Automation Director** will cover **three main responsbilites**:
**1- The Head** of the Ops Readniess manageres** team in ESC ( Previous name : Hanadover managers )**
**2- The Director of the UC Handover Automation from Build to Run**
**3- The Center of Excellence for BCS Automation projects**
**About you**:
Education, Qualification:
- B.Sc. Communication, Computer or Engineering degree
- Fluent in English (French is a plus)
- PMP / PMI ACP certified or any equivalent certificate
- Scrum Master and/Or Scrum Product Owner Certified
**Experience**:
Minimum of 10 to 15 years related work experience in customer facing organizations within the telecom or IT industry;
With at least 5 years of previous management experience in a similar knowledge / services
Minimum of 5 years of Experience in Project Management with Customer facing skills
Excellent knowledge of UC services and process
Excellent tooling & processes expertise for standard collaboration tools.
Good exposure to an international, multi-cultural environment.
Excellent Leadership and communication skills.
Good Communication, negotiations and Leadership skills.
Ability to work under pressure and manage different Escalations in a professional manner
Good understanding of Orange Business Services strategy
**Additional information**:
**1- As a manager or the Ops Readniess manageres**:
- Manage the Ops readniess managers team in Cario and India ( current name : Handover managers ) who are responsiple for the handover of the UC solutions from Build to Run and Ensure Smooth Handover to all the customers from Build to Run including all the tools, process, Technical Infomration, solution validation and arrange any technical required training for the Opeartional teams to support he new products**In close cooperation with the ESC / BCS management team build vision and strategy, derived from the corporate strategy**Communicate strategic plan to all team members and ensure their full understanding and support**Assign resources to the customer projects and follow up the project execution carefully and closely Forecast team requirements and development needs**Train and develop resources to provide or maintain the level of professionalism and competence required by the business (both hard
- and soft-skills)**Act as the first point of escalation for Ops Readniess managers team; provide guidelines and support to the team members regarding major issues including operational escalations**
2- **As Director of UC Handover Automation**:
**Manage and lead the Autoamtion of the handover process to ensure smoth service transition from Build to run and avoid to all UC standard solutions**
**Plan the Automation of the Handover Process and include all the stakeholders and Lead this Automation project within ESC/ CSO**
Work closely with Build ( UC PMs, SC, UCIE, IBO PM, TDT ,. ), Operaional teams ( VOC, CSM, Change managers ), Product managers and Software Developrs to esnure all the busioness needs are covered during this Transforation to the Autoamted tool
Assest any Non Standard or complex soultion to be managed manaulay and Assign the ORM to manage such complex projects
3- **As Center of Excellence for BCS Automation Projects**:
**The OAD will be be the Center of Excellence for all the ongoing Automations intitavties on BCS**Plan and update the Road map for all the ongoing Autoamtion intiatives**- Work closely with all the project leaaders within ESC, to ensure the progress of all projects and align between the different intiatives-
- Assest the new Intiative and ensurel full alignement with the ongoing projects and ensure the Fesability study have been done for any new intiative**Department**:
Customer Services & Operations
**Contract**:
Regular
As Part of the Orange Business Service Stragtegy to Simplify and Automate our Business Model, The Operations Readiness Automation Director will be a new role with full end-to-end responsibility about the customer Jouroney from Build to Run in a smooth and Automated business model within ESC
The mission of the **The Operations Readiness Automation Director** will cover **three main responsbilites**:
**1- The Head** of the Ops Readniess manageres** team in ESC ( Previous name : Hanadover managers )**
**2- The Director of the UC Handover Automation from Build to Run**
**3- The Center of Excellence for BCS Automation projects**
**About you**:
Education, Qualification:
- B.Sc. Communication, Computer or Engineering degree
- Fluent in English (French is a plus)
- PMP / PMI ACP certified or any equivalent certificate
- Scrum Master and/Or Scrum Product Owner Certified
**Experience**:
Minimum of 10 to 15 years related work experience in customer facing organizations within the telecom or IT industry;
With at least 5 years of previous management experience in a similar knowledge / services
Minimum of 5 years of Experience in Project Management with Customer facing skills
Excellent knowledge of UC services and process
Excellent tooling & processes expertise for standard collaboration tools.
Good exposure to an international, multi-cultural environment.
Excellent Leadership and communication skills.
Good Communication, negotiations and Leadership skills.
Ability to work under pressure and manage different Escalations in a professional manner
Good understanding of Orange Business Services strategy
**Additional information**:
**1- As a manager or the Ops Readniess manageres**:
- Manage the Ops readniess managers team in Cario and India ( current name : Handover managers ) who are responsiple for the handover of the UC solutions from Build to Run and Ensure Smooth Handover to all the customers from Build to Run including all the tools, process, Technical Infomration, solution validation and arrange any technical required training for the Opeartional teams to support he new products**In close cooperation with the ESC / BCS management team build vision and strategy, derived from the corporate strategy**Communicate strategic plan to all team members and ensure their full understanding and support**Assign resources to the customer projects and follow up the project execution carefully and closely Forecast team requirements and development needs**Train and develop resources to provide or maintain the level of professionalism and competence required by the business (both hard
- and soft-skills)**Act as the first point of escalation for Ops Readniess managers team; provide guidelines and support to the team members regarding major issues including operational escalations**
2- **As Director of UC Handover Automation**:
**Manage and lead the Autoamtion of the handover process to ensure smoth service transition from Build to run and avoid to all UC standard solutions**
**Plan the Automation of the Handover Process and include all the stakeholders and Lead this Automation project within ESC/ CSO**
Work closely with Build ( UC PMs, SC, UCIE, IBO PM, TDT ,. ), Operaional teams ( VOC, CSM, Change managers ), Product managers and Software Developrs to esnure all the busioness needs are covered during this Transforation to the Autoamted tool
Assest any Non Standard or complex soultion to be managed manaulay and Assign the ORM to manage such complex projects
3- **As Center of Excellence for BCS Automation Projects**:
**The OAD will be be the Center of Excellence for all the ongoing Automations intitavties on BCS**Plan and update the Road map for all the ongoing Autoamtion intiatives**- Work closely with all the project leaaders within ESC, to ensure the progress of all projects and align between the different intiatives-
- Assest the new Intiative and ensurel full alignement with the ongoing projects and ensure the Fesability study have been done for any new intiative**Department**:
Customer Services & Operations
**Contract**:
Regular
This advertiser has chosen not to accept applicants from your region.
5
Director of Operations
Hurghada, Al Bahr al Ahmar
Hilton
Posted 24 days ago
Job Viewed
Job Description
A Director of Operations is responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets.
**What will I be doing?**
As Director of Operations, you will be responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets. Specifically, you will be responsible for performing the following tasks to the highest standards:
+ Work in conjunction with the General Manager / Area General Manager to actively manage key property issues (including capital projects; customer service; refurbishment)
+ Assist the development of meaningful, achievable hotel budgets and other short and long term hotel strategic goals
+ Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded
+ Respond to audits that are completed by the company to ensure continual improvement is achieved
+ Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations
+ Comply and exceed hotel and company Service Standards
+ Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action
+ Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company
+ Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction
+ Hold regular briefings and communication meetings with the HOD team
**What are we looking for?**
A Director of Operations serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you must possesss the following qualifications, attitude, behaviours, skills, and values that follow:
+ A degree or diploma in Hotel Management or equivalent
+ Strong commercial acumen, preferably with experience in Food and Beverage or Rooms Management
+ Experience in managing budgets, revenue proposals and forecasting results
+ In-depth knowledge of the hotel / leisure / service sector
+ Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets
+ Accountable and resilient
+ Ability to work under pressure
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ Knowledge of the hotel property management systems
+ Previous experience in the same or similar role
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _General Manager/Hotel Manager_
**Title:** _Director of Operations_
**Location:** _null_
**Requisition ID:** _HOT0BTSD_
**EOE/AA/Disabled/Veterans**
**What will I be doing?**
As Director of Operations, you will be responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets. Specifically, you will be responsible for performing the following tasks to the highest standards:
+ Work in conjunction with the General Manager / Area General Manager to actively manage key property issues (including capital projects; customer service; refurbishment)
+ Assist the development of meaningful, achievable hotel budgets and other short and long term hotel strategic goals
+ Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded
+ Respond to audits that are completed by the company to ensure continual improvement is achieved
+ Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations
+ Comply and exceed hotel and company Service Standards
+ Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action
+ Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company
+ Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction
+ Hold regular briefings and communication meetings with the HOD team
**What are we looking for?**
A Director of Operations serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you must possesss the following qualifications, attitude, behaviours, skills, and values that follow:
+ A degree or diploma in Hotel Management or equivalent
+ Strong commercial acumen, preferably with experience in Food and Beverage or Rooms Management
+ Experience in managing budgets, revenue proposals and forecasting results
+ In-depth knowledge of the hotel / leisure / service sector
+ Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets
+ Accountable and resilient
+ Ability to work under pressure
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ Knowledge of the hotel property management systems
+ Previous experience in the same or similar role
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _General Manager/Hotel Manager_
**Title:** _Director of Operations_
**Location:** _null_
**Requisition ID:** _HOT0BTSD_
**EOE/AA/Disabled/Veterans**
This advertiser has chosen not to accept applicants from your region.
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6
Director of Operations - Waldorf Astoria Cairo Heliopolis
Cairo, Al Qahirah
Hilton
Posted 4 days ago
Job Viewed
Job Description
A Director of Operations is responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets.
**What will I be doing?**
As Director of Operations, you will be responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets. Specifically, you will be responsible for performing the following tasks to the highest standards:
+ Work in conjunction with the General Manager / Area General Manager to actively manage key property issues (including capital projects; guest service; refurbishment)
+ Assist the development of meaningful, achievable hotel budgets and other short and long term hotel strategic goals
+ Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded
+ Respond to audits that are completed by the company to ensure continual improvement is achieved
+ Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations
+ Comply and exceed hotel and company Service Standards
+ Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action
+ Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company
+ Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction
+ Hold regular briefings and communication meetings with the HOD team
**What are we looking for?**
A Director of Operations serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you must possess the following qualifications, attitude, behaviours, skills, and values that follow:
+ Strong commercial acumen, preferably with experience in Food and Beverage or Rooms Management
+ Experience in managing budgets, revenue proposals and forecasting results
+ In-depth knowledge of the hotel / leisure / service sector
+ Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets
+ Accountable and resilient
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ A degree or diploma in Hotel Management or equivalent
+ Knowledge of the hotel property management systems
+ Previous experience in the same or similar role
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _General Manager/Hotel Manager_
**Title:** _Director of Operations - Waldorf Astoria Cairo Heliopolis_
**Location:** _null_
**Requisition ID:** _HOT0BVG6_
**EOE/AA/Disabled/Veterans**
**What will I be doing?**
As Director of Operations, you will be responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets. Specifically, you will be responsible for performing the following tasks to the highest standards:
+ Work in conjunction with the General Manager / Area General Manager to actively manage key property issues (including capital projects; guest service; refurbishment)
+ Assist the development of meaningful, achievable hotel budgets and other short and long term hotel strategic goals
+ Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded
+ Respond to audits that are completed by the company to ensure continual improvement is achieved
+ Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations
+ Comply and exceed hotel and company Service Standards
+ Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action
+ Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company
+ Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction
+ Hold regular briefings and communication meetings with the HOD team
**What are we looking for?**
A Director of Operations serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you must possess the following qualifications, attitude, behaviours, skills, and values that follow:
+ Strong commercial acumen, preferably with experience in Food and Beverage or Rooms Management
+ Experience in managing budgets, revenue proposals and forecasting results
+ In-depth knowledge of the hotel / leisure / service sector
+ Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets
+ Accountable and resilient
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ A degree or diploma in Hotel Management or equivalent
+ Knowledge of the hotel property management systems
+ Previous experience in the same or similar role
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _General Manager/Hotel Manager_
**Title:** _Director of Operations - Waldorf Astoria Cairo Heliopolis_
**Location:** _null_
**Requisition ID:** _HOT0BVG6_
**EOE/AA/Disabled/Veterans**
This advertiser has chosen not to accept applicants from your region.
7
Operations Manager
CSG Talent
Posted today
Job Viewed
Job Description
This role follows a refresh of a few aspects of the mine which allows this person to come in and really take hold of this world class operation. This **Operations Manager **opportunity will be **FIFO basis from point-of-hire**.
The ideal Operations Manager, will report into the MD and will be a proficient Mining Operations Manager / General Manager with excellent initiative and a track record of managing an operating tier-1 mine in challenging locations:
- Responsible for all operational aspects of the business.
- Manage personnel on site across mining, ops and maintenance
- Strong management and leadership skills with a high degree of accountability
- Demonstrate good working knowledge and experience in developing and implementing strategic plans, management policies, strategies and systems
- Establish, in conjunction with the Section Managers, the production strategy
- Ensure the ongoing operation and proving-up of mineral reserves
- Excellent interpersonal, communication and consultative skills with the ability to interact with Management, employees, and all stakeholders.
- Strong financial acumen including budgeting and forecasting
- A proven track record in improving all mining processes
- Have full responsibility for the direction, management and development of the ongoing projects of the construction and mine development.
- Direct and manage the full operations of the mine
- Manage and optimise by providing leadership, guidance and coordination to Department Managers
- Responsible for ensuring that necessary new systems and processes are put into place across the project and teams to ensure the success and profitability of the business unit
**Requirements: Qualification and Skill**:
- 15 -20 years experience in mining operations (at least ten years in management)
- Mining related qualification and management skills
- Has overseen a large scale underground operation with satellite pits
- A fantastic grasp of open pit and underground production
- Proven experience managing an operation in an expat setting whilst training and mentoring the team.
- Up to date knowledge of open pit mining technology and heavy production equipment.
- Demonstrated success as an effective leader.
- Proven ability to deliver results and act as a developer of top-level operational principles for a multicultural workforce
The ideal Operations Manager, will report into the MD and will be a proficient Mining Operations Manager / General Manager with excellent initiative and a track record of managing an operating tier-1 mine in challenging locations:
- Responsible for all operational aspects of the business.
- Manage personnel on site across mining, ops and maintenance
- Strong management and leadership skills with a high degree of accountability
- Demonstrate good working knowledge and experience in developing and implementing strategic plans, management policies, strategies and systems
- Establish, in conjunction with the Section Managers, the production strategy
- Ensure the ongoing operation and proving-up of mineral reserves
- Excellent interpersonal, communication and consultative skills with the ability to interact with Management, employees, and all stakeholders.
- Strong financial acumen including budgeting and forecasting
- A proven track record in improving all mining processes
- Have full responsibility for the direction, management and development of the ongoing projects of the construction and mine development.
- Direct and manage the full operations of the mine
- Manage and optimise by providing leadership, guidance and coordination to Department Managers
- Responsible for ensuring that necessary new systems and processes are put into place across the project and teams to ensure the success and profitability of the business unit
**Requirements: Qualification and Skill**:
- 15 -20 years experience in mining operations (at least ten years in management)
- Mining related qualification and management skills
- Has overseen a large scale underground operation with satellite pits
- A fantastic grasp of open pit and underground production
- Proven experience managing an operation in an expat setting whilst training and mentoring the team.
- Up to date knowledge of open pit mining technology and heavy production equipment.
- Demonstrated success as an effective leader.
- Proven ability to deliver results and act as a developer of top-level operational principles for a multicultural workforce
This advertiser has chosen not to accept applicants from your region.
8
Operations Manager
Orange Business
Posted today
Job Viewed
Job Description
**About the role**:
- Share experience and knowledge within the team by providing day-to-day guidance and
coaching
- Act as the level 1 escalation point for the team
- Responsible with the management to monitor team performance in technical and non
- technical aspects throughout the half
- Perform regular analysis of the team’s work through daily reviews in preparation of the team’s
monthly scorecards to be delivered by the 15th of the following month
- Ensure that the team’s work is managed with the appropriate priority and that the load is
rightly distributed among team members on duty
- Owns complex issues in the team and lead improvement plans accordingly
- Lead the technical knowledge and skills enhancement & training plans with the support of the
team seniors
- Engage in crisis management activities and post crisis reviews when needed
- Responsible for leading the newcomers induction through the induction program with the
involvement of other team members
- Responsible for the team’s knowledge management and its regular update
- Responsible for new customers and new services/offers handover to operation along with the
seniors within the team
- Create, validate and update documents created to support the team
- Attend regular meetings with team members, management and other team stakeholders
when needed
- Represent the service desk in regular service reviews with the account team and customer
contacts
- Perform regular analysis on the team KPIs, communicate them to team members and initiate
ways to improve them
- Prepare the roster of the team and perform changes during the month
- Undertake tasks assigned by management
**About you**:
Excellent communication, interpersonal, organizational and presentation skills
- Good leadership and conflict resolution skills
- Good consulting, coaching and problem solving skills
- Ability to demonstrate emotional intelligence and communicate effectively to team members
- Able to work efficiently and independently to meet deadlines
- Able to understand complex customer infrastructure and has a good understanding of
services offered
- Ability to work under pressure and deal with multiple tasks
**Additional information**:
Qualifications:
- Bachelor Degree in telecommunication engineering or computer science
- Fluent in English
- Solid knowledge on the technologies supported by the team
- Solid knowledge of the ITIL framework and incident management procedures specifically
within OBS
- Minimum of 2 year related work experience in customer technical support or similar
organizations within telecom or IT industry
**Department**:
Global Delivery & Operations
L’ambition d’Orange Business est de devenir l’intégrateur réseaux et numérique de référence en Europe, en nous appuyant sur nos forces autour des solutions de connectivité nouvelle génération, du cloud et de la cybersécurité.
Nos 30 000 femmes et hommes présents dans 65 pays, dont chaque voix compte, sont tous animés par la même détermination et le même esprit d’équipe, pour construire les solutions digitales d’aujourd’hui et de demain et créer un impact positif pour nos clients, pour leurs salariés et pour la planète.
Nous offrons des opportunités passionnantes grâce à des projets innovants dans la data et le digital, le cloud, l’IA, la cybersécurité, l’IoT, ou encore le digital workspace et le big data.
- Venez vivre cette aventure avec nous !
**Contract**:
Regular
- Share experience and knowledge within the team by providing day-to-day guidance and
coaching
- Act as the level 1 escalation point for the team
- Responsible with the management to monitor team performance in technical and non
- technical aspects throughout the half
- Perform regular analysis of the team’s work through daily reviews in preparation of the team’s
monthly scorecards to be delivered by the 15th of the following month
- Ensure that the team’s work is managed with the appropriate priority and that the load is
rightly distributed among team members on duty
- Owns complex issues in the team and lead improvement plans accordingly
- Lead the technical knowledge and skills enhancement & training plans with the support of the
team seniors
- Engage in crisis management activities and post crisis reviews when needed
- Responsible for leading the newcomers induction through the induction program with the
involvement of other team members
- Responsible for the team’s knowledge management and its regular update
- Responsible for new customers and new services/offers handover to operation along with the
seniors within the team
- Create, validate and update documents created to support the team
- Attend regular meetings with team members, management and other team stakeholders
when needed
- Represent the service desk in regular service reviews with the account team and customer
contacts
- Perform regular analysis on the team KPIs, communicate them to team members and initiate
ways to improve them
- Prepare the roster of the team and perform changes during the month
- Undertake tasks assigned by management
**About you**:
Excellent communication, interpersonal, organizational and presentation skills
- Good leadership and conflict resolution skills
- Good consulting, coaching and problem solving skills
- Ability to demonstrate emotional intelligence and communicate effectively to team members
- Able to work efficiently and independently to meet deadlines
- Able to understand complex customer infrastructure and has a good understanding of
services offered
- Ability to work under pressure and deal with multiple tasks
**Additional information**:
Qualifications:
- Bachelor Degree in telecommunication engineering or computer science
- Fluent in English
- Solid knowledge on the technologies supported by the team
- Solid knowledge of the ITIL framework and incident management procedures specifically
within OBS
- Minimum of 2 year related work experience in customer technical support or similar
organizations within telecom or IT industry
**Department**:
Global Delivery & Operations
L’ambition d’Orange Business est de devenir l’intégrateur réseaux et numérique de référence en Europe, en nous appuyant sur nos forces autour des solutions de connectivité nouvelle génération, du cloud et de la cybersécurité.
Nos 30 000 femmes et hommes présents dans 65 pays, dont chaque voix compte, sont tous animés par la même détermination et le même esprit d’équipe, pour construire les solutions digitales d’aujourd’hui et de demain et créer un impact positif pour nos clients, pour leurs salariés et pour la planète.
Nous offrons des opportunités passionnantes grâce à des projets innovants dans la data et le digital, le cloud, l’IA, la cybersécurité, l’IoT, ou encore le digital workspace et le big data.
- Venez vivre cette aventure avec nous !
**Contract**:
Regular
This advertiser has chosen not to accept applicants from your region.
9