3 Child Welfare jobs in Egypt

Case Management Officer

Cairo, Al Qahirah International Network For Aid Relief and Assistance

Posted 8 days ago

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Job Description

fixed term, full time
Job Title: Case Management Officer
Organization: INARA (International Network for Aid, Relief, and Assistance) br>Department: Medical and Mental Health
Location: Cairo
Application Deadline: on a rolling basis (until filled)
Introduction to INARA:
INARA, established in 2015, is a humanitarian organization dedicated to providing life-altering medical and mental health care for children affected by natural disasters, armed conflicts, and unsafe living conditions. Focusing on addressing the gaps in access to crucial services, INARA sponsors children of various nationalities in regions such as Lebanon, Ukraine, Syria, and Turkey. The organization employs a holistic approach, offering comprehensive medical assistance, mental health and psychosocial support, and community interventions to enhance the resilience and well-being of vulnerable children. INARA's commitment extends to cases where programmatic gaps exist, stepping in when no other institution can provide the necessary assistance.
Through a global reach and a team of dedicated professionals, INARA aims to create a world where every child has the opportunity to lead a dignified life, overcoming the challenges imposed by natural and human-induced disasters. The organization's mission centers on filling critical service voids and empowering children to heal, recover, and move forward despite the hardships they face
Job Summary:
The Case Management Officer is responsible for overseeing and coordinating the comprehensive care and support services for patients. This role involves assessing patients’ needs, developing care plans, and collaborating with internal and external stakeholders to ensure the delivery of high-quality and culturally competent services. The officer will be an integral part of a multidisciplinary team, working to enhance the overall well-being and outcome. < r>Key Responsibilities:


Assessment and Planning:


onduct comprehensive assessments of clients' physical, emotional, social, and financial needs.
Develop individualized care plans in collaboration with clients, families, and relevant stakeholders.
Regularly review and adjust care plans to ensure relevance and effectiveness.
Work with a multidisciplinary team to integrate various perspectives into the assessment and planning process.
Facilitate crisis intervention planning, anticipating potential emergencies.
Advocate for patients to ensure accurate identification and addressing of their needs.
Collaborate with agencies, organizations, and healthcare providers to secure necessary resources.
Demonstrate cultural sensitivity in the assessment and planning process.
Stay informed about best practices through training and continuous professional development.


Coordination and Collaboration:


Establish effective communication channels with healthcare professionals, social services, and other relevant organizations.
Coordinate and liaise with external service providers to ensure a seamless continuum of care for clients.
Facilitate collaboration among different stakeholders involved in the client's care journey.
Act as a central point of contact for information exchange between relevant parties.
Advocate for streamlined communication to enhance the efficiency of care coordination efforts.
Work collaboratively within a multidisciplinary team to achieve holistic and integrated patient care.
Support and engage in regular team meetings to discuss patients’ progress, challenges, and adjustments to care plans. < r> E sure that all relevant parties are informed promptly of changes in care plans and patients' needs.
Utilize effective communication strategies to address potential conflicts or challenges in the coordination process.
Maintain up-to-date knowledge of local social services and healthcare resources to enhance collaboration efforts.


Patient's Support and Education:


Provide emotional support and practical assistance to patients and their families throughout their care journey.
Educate patients on available resources, services, and self-care strategies to empower them in decision-making.
Foster a supportive environment for patients to actively participate in their care plans.
Ensure patients are well-informed about their medical conditions, treatment options, and recovery expectations.
Tailor support services to address the unique needs and preferences of each client.
Collaborate with patients to set realistic goals and milestones within the care plan.
Regularly assess clients' understanding of their health situation and adjust education efforts accordingly.
Assist patients in navigating the healthcare system and accessing necessary services.
Provide information on community support groups, workshops, or relevant events to enhance clients' well-being.
Foster a compassionate and empathetic approach to patient's support, recognizing the emotional challenges they may face.


Documentation and Reporting:


Maintain accurate and up-to-date patients’ records, ensuring confidentiality and compliance with regulations. < r> D cument interventions, assessments, and coordination efforts in a systematic and organized manner.
Generate regular reports on patients’ progress, outcomes, and any changes to care plans. < r> E sure that all documentation aligns with INARA's standards and policies.
Provide detailed and accurate information for internal and external reporting requirements.
Collaborate with the administrative team to streamline documentation processes.
Implement a robust filing system to retrieve and reference patients’ records as needed easily. < r> C nduct regular audits of documentation to identify any discrepancies or areas for improvement.
Prepare reports for supervisory review, ensuring clarity and completeness.
Communicate effectively with the team regarding any updates or changes in documentation procedures.

Qualifications and Skills:


Bachelor’s degree in Social Work, Psychology, Nursing, or a related field. Master’s degree is a plus.
Strong interpersonal and communication skills.
Ability to work collaboratively in a multidisciplinary team.
Knowledge of local social services and healthcare resources.
Familiarity with relevant laws and regulations governing patients care.


How to apply
Please send your updated CV and a cover letter in English, detailing how you meet the responsibilities and requirements to , with “CMO-Egypt” as the subject line. CV-only applications will not be considered, submitting a cover letter is required. and only the shortlisted candidates will be contacted.
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Case Management Specialist (Fresh Graduates)

Guardian Glass

Posted today

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Job Description

**Your Job**
The **Case Management Specialist **is fully responsible for internal Supply Chain case management process. This role provides pre-sales and after-sales support and handles end-to-end case management process.

The role includes urgent order modifications, coordination and validation of the cases, cases dispatch function between supply chain streams, development of internal customer-supplier relationship in collaboration with multiple Supply Chain streams on the follow-up of customers' requests.

The position is based in 10th of ramadan city, Sharqia, Egypt.

**Our Team**

Case management specialist works in close cooperation with Customer Facing, Order Fulfilment Specialist, scheduling, demand planning, logistics, production and shipping. This requires an excellent knowledge of the process and to successfully navigate around diversity of customer requests to allocate solution to right workstreams.

**What You Will Do**
- Deal with all customer account requests.
- Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
- Ensure the correct products and services are delivered to customers in a timely manner.
- Serve as the link of communication between customer facing team and internal teams to ensure customer cases are correctly and timely fulfilled.
- Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
- Play an integral part in improving the service and timely execution that will turn into personal development, long-lasting relationships, and business efficiencies.
- Support customer facing team by highlighting new prospect opportunities in a timely manner.

**Who You Are (Basic Qualifications)**
- Fluent in English, both written and spoken
- Previous experience within a customer service role however fresh graduates are also welcome.
- Strong communication and interpersonal skills with an aptitude of building relationships
- Effective organizational skills
- Problem-solving skills
- Proactive, customer focused and results oriented attitude.
- Good PC skills in MS Office
- Ability to effectively question or challenge the status quo.

**What Will Put You Ahead**
- Bachelor's degree
- Experience with Salesforce or any other CRM software
- Strategical thinking and contribution motivation mindset

**Who We Are**

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

LI-LU2
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Child Protection Officer

UNICEF

Posted today

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Job Description

**Job no**: 558354

**Contract type**: Fixed Term Appointment

**Duty Station**: Cairo

**Level**: NO-1

**Location**: Egypt

**Categories**: Child Protection

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

**For every child, **_Hope._**

**How can you make a difference?**

Under the general guidance of the supervisor, the Child Protection officer is accountable for providing professional technical, operational and administrative assistance throughout the programming process for the child protection programmes/projects **in particularly legal aid and probation services** to support the development and formulation of the Child Protection -** with a special focus on** **justice for children**.

**Summary of key results**:
Child Protection Officer “Justice for Children” will:
**1.Provide Support to the programme development and planning**

Researching and analyzing regional and national political, protection, social and economic development trends to facilitate Justice for Children Programme Component development.

Preparing technical reports as well as providing technical and administrative support throughout all stages of programming processes to facilitate the Programme review and approval process.

**2.Programme management, monitoring and delivery of results.**

Provides professional technical, operational and administrative assistance throughout the programming process for the justice for children programme to ensure overall efficiency and effectiveness of the programme delivery and accomplishment of programme goals and objectives through advocacy and the provision of technical support for legal reforms, policy development, networking and capacity building.

Contributes to development of plan and implementation of activities in the justice sector and build capacity of partners to create the justice for children component of the child protection system and establish the linkages between the Justice and the Social Welfare Systems.

Analyzing and sharing information on implementation issues. Submitting reports to alert appropriate officials and stakeholders for higher-level intervention and/or decisions.

Participating in Monitoring and evaluation exercises with the government and counterparts. Preparing minutes/reports on results for follow up action. Reporting on issues identified as well as following up on unresolved issues to ensure resolution.

**3.**Provide Technical and operational support to the justice for children programme implementation**

***Undertaking field visits and sharing reports with partners and reporting on critical issues.

**4.**Networking and partnership building**

Build and sustain close working partnerships with government counterparts and national stakeholders. Participate in inter-agency meetings/events on programming to collaborate with inter-agency partners/colleagues

Research information on potential donors and prepare resource mobilization materials and briefs for fund raising and partnership development purposes.

Draft communication and information materials for CO programme advocacy to promote awareness, and support fund raising for child protection programmes.

**5.Innovation, knowledge management and capacity building**

Promoting good practices to support the implementation and delivery of concrete and sustainable programme results. Act as a resource person in capacity building initiatives.

**To qualify as an advocate for every child you will have**

A university degree in one of the following fields is required on law or human rights.

A minimum of one year of professional experience in social development planning and management in child justice or related issues is required.

Experience working in a developing country is considered as an asset.

Fluency in English and Arabic is required. Knowledge of another official UN language or local language of the duty station is considered as an asset.

**Selection Criteria**:
Knowledge on child justice system in Egypt or related issues.

Experience in design and delivery of capacity building programs.

**For every Child, you demonstrate.**

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

**UNICEF competencies required for this post are**

Builds and maintains partnerships, Demonstrates self-awareness and ethical awareness, Drive to achieve results for impact, Innovates and embraces change, Manages ambiguity and complexity, Thinks and acts strategically, Works collaboratively with others.

UNICEF is here to serve the world’s most disadvantaged children and our global workforce
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