95 Account Management jobs in Egypt

Job Description

At Sutherland, we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add as an Operations Manager who will establish and create strategies that will enhance processes and boost ease and efficiency. As an Operations Manager, you will set the path to success by managing performance and service quality to guarantee customer satisfaction. You are also expected to: KEY RESPONSIBILITIES - Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectations;
- Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line;
- Identify the training needs that will equip the staff with fundamental skills and knowledge;
- Have a thorough understanding of the varioussystem tools and operational procedures util

**Qualifications**:

Sutherland is seeking enthusiastic and people-oriented professionals to join our dynamic team as Customer Support Consultants. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
**Consultants in this role get to**:
**Strengthen relationships**: Support for general billing inquiries. Access customer records and verify customer account information. Identify potential customer needs and recommend solutions. Place follow-up calls to customers to ensure their needs are met in an efficient manner.
**Teamwork**: Interact with client departments (test desk, field service, dispatch) regarding escalations. Schedule a technician visit when needed.
**Improve technical skills**: Attend job-related training: new hire and refresher training, new product or service updates and product cross-training.

**Qualifications**:**
- High School diploma or equivalent
- Basic PC keyboarding skills; Microsoft Office experience (Outlook, Word, Excel)
- Direct client contacts technical support experience
- Excellent verbal and written communication skills
- Strong problem-diagnosis and problem-solving skills-
- Ability to be goals oriented
- Strong communication skills and ability to express ideas clearly
- To work from home you must: 2.0 Ghz Dual Core or better processor,2 GB RAM (some employment opportunities require a minimum of 4 GB RAM),10 GB available hard drive space,Sound card,Windows 7, including Windows 8 and 8.1, Internet speeds of 1 Mbps upload and 15 Mbps download, Dual ear (designed to minimize audio interference from outside sources). Noise cancelling microphone

Sutherland is seeking a motivated and passionate person to join us as a Customer Service Consultant. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

**Customer Service Consultants in this role get to**:
**Be the Point of Contact; **answer inbound calls to provide exceptional customer service to consumers. Respond to inquiries about products and services, processing payments, or performing general account maintenance. Up-selling customers to new products or services may be encouraged.

**Qualifications**:

- High school diploma or GED
- Demonstrated ability to perform at a high level, to support our high volume of inbound calls
- Excellent verbal and written communication skills; proficient reading skills required
- Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
- Prior customer service experience preferred

Job Description

**Qualifications**:

Dsquares specializes in offering loyalty programs that bring our customers closer to their consumers. Through our different range of solutions, we deliver an end-to-end experience, managing and executing all technical, operational, and commercial aspects of our customers’ loyalty programs. From full loyalty programs, couponing solutions to interactive directory services, coupled with an extensive network of merchants, Dsquares serves some of the most loved brands in the region.

**Our People is our Brand - Developing seamless loyalty solutions is only possible when we’ve got a great team on our side. Our culture is open and empowering. If you are passionate and driven, you will fit right in.**

**About The Role**:
As a **Supervisor, Account Management **you'll be working on developing and growing the relationship with our clients across different sectors, increase our revenue through upselling and cross selling of Dsquares solutions, liaise with internal teams to advance client objectives and meet projects KPI’s and business growth.

You will become the focal point for our clients, monitor and analyze program KPIs, and advise on best practices for program performance.

**Key Duties & Responsibilities**:

- Maintain & handle Client relationship to ensure client’s satisfaction.
- Achieve preset program KPIs.
- Identify business opportunities.
- Handle the relationship of selected Dsquares clients.
- Track the loyalty program performance.
- Collaborate with different internal & external stakeholders.
- Analyze customers activities and generate insights.
- Track the loyalty program performance.
- Introduce relevant new initiatives & tactical promos.
- Interpret data, formulate reports and make recommendations monthly, weekly and quarterly.
- Remain fully informed with market trends and implement best practices based on previous program.
- Assess client’s needs and propose relevant campaigns to maximize commissions generated from each client.
- Propose merchants relevant to each customer segment.
- Monthly meetings with clients.
- Overlook team member’s performance and reports.
- Finding a way forward for each project to maximize commissions.

**Required Skills &Abilities**:

- Excellent communication and presentation skills.
- Strong problem solving, analytical and lateral thinking and conflict management skills.
- Must be proactive, detail & results oriented.
- Comfortable in a fast-paced, multi-tasked and high energy environment.

**Education &**
**Experience**:

- 3-5 years of experience in marketing and/or account management.
- Degree in Business Administration, Marketing, Economics or a related field.

**Benefits**
- Private Medical Insurance & life cover.
- Transportation & Mobile Allowance Benefit.
- Annual profit share.
- Hybrid working environment.
- Inclusive working environment with enhanced maternity and paternity benefits.
- Work and organizational culture which values learning.
- Regular perks such as company social, wellbeing & CSR events.
- Your Birthday Off.
- Extra day of leave for every year of completion.

Dsquares specializes in offering loyalty programs that bring our customers closer to their consumers. Through our different range of solutions, we deliver an end-to-end experience, managing and executing all technical, operational, and commercial aspects of our customers’ loyalty programs. From full loyalty programs, couponing solutions to interactive directory services, coupled with an extensive network of merchants, Dsquares serves some of the most loved brands in the region.

**Our People is our Brand - Developing seamless loyalty solutions is only possible when we’ve got a great team on our side. Our culture is open and empowering. If you are passionate and driven, you will fit right in.**

**About The Role**:
As a **Manager, Account Management - Gov** **you'll be working on developing and growing the relationship with our clients across the governmental sector, increase our revenue through upselling and cross selling of Dsquares solutions, liaise with internal teams to advance client objectives and meet projects KPI’s and business growth.

You will become the focal point for our clients, monitor and analyze program KPIs, and advise on best practices for program performance.

**Key Duties & Responsibilities**:

- Handle the relationship of selected Government Dsquares clients.
- Collaborate with different internal & external stakeholders.
- Analyze customers’ activities and generate insights.
- Ensure responding to client’s requests in a timely manner.
- Achieve preset program KPIs.
- Identify business opportunities.
- Track the loyalty program performance.
- Introduce relevant new initiatives & tactical promos.
- Interpret data, formulate reports and make recommendations monthly, weekly and quarterly.
- Remain fully informed with market trends and implement best practices based on previous program.
- Assess client’s needs and propose relevant campaigns to maximize commissions generated from each client.
- Propose merchants relevant to each customer segment.
- Monthly meetings with clients.
- Overlook team member’s performance and reports.
- Finding a way forward for each project to maximize commissions.

**Required Skills &Abilities**:

- Excellent communication and presentation skills.
- Strong problem solving, analytical and lateral thinking and conflict management skills.
- Must be proactive, detail & results oriented.
- Comfortable in a fast-paced, multi-tasked and high energy environment.

**Education &**
**Experience**:

- 6+ years of experience in the same or relevant role.
- Degree in Business Administration, Marketing, Economics or a related field.
- Government Relationship Management Experience is a MUST.

**Benefits**
- Private Medical Insurance & life cover.
- Transportation & Mobile Allowance Benefit.
- Annual profit share.
- Hybrid working environment.
- Inclusive working environment with enhanced maternity and paternity benefits.
- Work and organizational culture which values learning.
- Regular perks such as company social, wellbeing & CSR events.
- Your Birthday Off.
- Extra day of leave for every year of completion.

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a

culture of inclusion

for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Job Title

Manager, Technology Account Management

(Overview)

The Technology Account Management (TAM) team members are responsible for the customer’s overall operational relationship with MasterCard and all aspects of their technology. This specific position will be responsible for the relationship/portfolio of multiple MasterCard customers across EEMEA Region.
- Do you thrive in a fast-paced customer facing environment?
- Do you have a strong ability to influence and collaborate cross functionally with business and technology teams?
- Are you able to toggle between the fine technical detail of our business and that of our customers, and the broader strategic picture?

(Role)
- Ensures the end-to-end delivery of business initiatives for the market related to Issuing & Acquiring business, but not limited to. Take ownership of the delivery of solutions after the sale has been completed by driving the initiation process of implementation with delivery units such as product delivery, franchise, and technology, to ensure internal and external satisfaction.
- Provides delivery solution inputs during pre-sales and customer business development support to account managers, to ensure that opportunities are assessed, and feasible solutions provided.
- Provides enhanced Program Management for digital strategic and complex initiatives. Maintain a work plan identifying responsibilities, deliverables and processes that must be executed to achieve results. Document and steer specific milestones.
- Partners with EEMEA, IMK, Global P&E, and O&T to support (where possible) the development and implementation of any new product and/or technology enhancement that would complement MPGS offering but not limited to.
- Supports production launch success and operational temperatures with account teams and customer through quarterly operation reviews.
- Acts as escalation contact for all service level and operational issues
- Analyze & optimize customer operational performance when needed. Involve and liaise with the dedicated Customer Technical Services (CTS) resources to ensure optimal operational support.
- Participates with P&E team experts to develop the packaging of professional services for commercial deployments.
- Participates in initiatives to improve Mastercard services and delivery processes.
- Identifies customer needs & arrange for training.

(All About You)
- Strong payments skills and the ability to transform opportunities into business solutions. At ease with analysis of business needs and the ability to provide expertise and feedback technical & business components.
- Business consulting and/or IT & integration experience preferred.
- Ability to support customer delivery engagements towards customers.
- Strong core payments and processing understanding preferred.
- Excellent customer-facing skills, including good communication & negotiation skills.
- Must demonstrate effective leadership and take ownership.
- Strong analytical/problem solving skills.
- Good personal organization & priority management skills.
- Team player, but also able to work independently.
- Agile project management understanding strong plus.
- University education or equivalent work experience with emphasis on business, and information technology and/or payment or bank card /mobile industry experience.
- This function may require travel (up to 40%)

COVID-19 Considerations

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Dsquares specializes in offering loyalty programs that bring our customers closer to their consumers. Through our different range of solutions, we deliver an end-to-end experience, managing and executing all technical, operational, and commercial aspects of our customers’ loyalty programs. From full loyalty programs, couponing solutions to interactive directory services, coupled with an extensive network of merchants, Dsquares serves some of the most loved brands in the region.

**Our People is our Brand - Developing seamless loyalty solutions is only possible when we’ve got a great team on our side. Our culture is open and empowering. If you are passionate and driven, you will fit right in.**

**About The Role**:
As an **Account Management Sr. Executive **you'll be working on developing and growing the relationship with our clients across different sectors, increase our revenue through upselling and cross selling of Dsquares solutions, liaise with internal teams to advance client objectives and meet projects KPI’s and business growth.

You will become the focal point for our clients, monitor and analyze program KPIs, and advise on best practices for program performance.

**Key Duties & Responsibilities**:

- Maintain & handle Client relationship to ensure client’s satisfaction.
- Develop relationships across functional areas such as Partnerships, Operations, Legal, Finance and PM.
- Measure performance.
- Find opportunities to automate and scale processes in account management.
- Create program goals and related metrics.
- Drive best practices for using our product.
- Assess programs risks.
- Regular contact with our client on daily status of the ongoing program.
- Following up on cross teams to get needed updates of tasks progress.
- Analyzing data for each program vs the normal trends to get insights.
- Preparations for onboarding of new clients.
- Be aware of competition and new market trends.
- Check growth opportunities and revenue generating cross selling existing programs.
- Assess client’s needs and propose relevant campaigns to maximize commissions generated from each client.
- Propose merchants relevant to each customer segment.
- Finding a way forward for each project to maximize commissions.

**Required Skills &Abilities**:

- Excellent communication and presentation skills.
- Adaptability.
- Time Management.
- Multitasking.
- Strong problem solving, analytical and lateral thinking and conflict management skills.
- Leadership and Ownership.
- Customer-centric mindset.
- Data literacy.
- Must be proactive, detail & results oriented.
- Comfortable in a fast-paced, multi-tasked and high energy environment.

**Education &**
**Experience**:

- 2-4 years of experience in marketing and/or account management.
- Degree in Business Administration, Marketing, Economics or a related field.

**Benefits**
- Private Medical Insurance & life cover.
- Transportation & Mobile Allowance Benefit.
- Annual profit share.
- Hybrid working environment.
- Inclusive working environment with enhanced maternity and paternity benefits.
- Work and organizational culture which values learning.
- Regular perks such as company social, wellbeing & CSR events.
- Your Birthday Off.
- Extra day of leave for every year of completion.

**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Senior Analyst, Technology Account Management
(Overview)
The Technology Account Management (TAM) role, focused on external partners, is aligned with the MasterCard account teams. TAM team members are responsible for all aspects of the technology and operational relationship with the customer and are responsible for the customer's overall operational relationship with MasterCard. This specific position will be responsible for the relationship/portfolio of multiple MasterCard customers across EEMEA Region. The candidate will serve as an internal liaison with Account Teams, Global Product & Engineering (P&E), Product Delivery, Market Development and Operations & Technology (O&T). Ongoing responsibilities may include defining & initiating new system development needs, coordinating/assessing customer service, and ensuring flawless project execution by respective Customer Delivery and O&T functional areas
- Do you thrive in a fast-paced customer facing environment?
- Do you have a strong ability to influence and collaborate cross functionally with business and technology teams?
- Are you able to toggle between the fine technical detail of our business and that of our customers, and the broader strategic picture?
(Role)
- Ensures the end-to-end delivery of business initiatives for the market. Take ownership of the delivery of solutions after the sale has been completed by driving the initiation process of implementation with delivery units such as product delivery, franchise, and technology, to ensure internal and external satisfaction.
- Provides delivery solution inputs during pre-sales and customer business development support to account managers, to ensure that opportunities are assessed, and feasible solutions provided.
- Provides enhanced Program Management for digital strategic and complex initiatives. Maintain a work plan identifying responsibilities, deliverables and processes that must be executed to achieve results. Document and steer specific milestones.
- Partners with EEMEA, IMK, Global P&E, and O&T to support (where possible) the development and implementation of any new product and/or technology enhancement that would complement MPGS offering but not limited to.
- Supports production launch success and operational temperatures with account teams and customer through quarterly operation reviews.
- Acts as escalation contact for all service level and operational issues
- Analyze & optimize customer operational performance when needed. Involve and liaise with the dedicated Customer Technical Services (CTS) resources to ensure optimal operational support.
- Participates with P&E team experts to develop the packaging of professional services for commercial deployments.
- Participates in initiatives to improve Mastercard services and delivery processes.
- Identifies customer needs & arrange for training.
(All About You)
- Strong payment skills and the ability to transform opportunities into business solutions. At ease with analysis of business needs and the ability to provide expertise and feedback technical & business components.
- Business consulting and/or payments onboarding experience preferred.
- Ability to support customer delivery engagements towards customers.
- Strong core payments and processing understanding preferred.
- Excellent customer-facing skills, including good communication & negotiation skills.
- Must demonstrate effective leadership and take ownership.
- Strong analytical/problem solving skills.
- Good personal organization & priority management skills.
- Team player, but also able to work independently.
- Agile project management understanding strong plus.
- University education or equivalent work experience with emphasis on business, and information technology and/or payment or bank card /mobile industry experience.
- This function is based in Cairo, Egypt, and may require travel (up to 50%)
- English, Arabic & French Speaker preferred
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.